Mock Call #8: Item Lost in Shipment | Refund Process| Processing Replacement

[@rheamaesy7949]

Best mock call video creator for me, thanks Ms.jeline

[@JelineBracamonte]

Oh, thank you dear! 💕

[@xio-miredmifavepus3555]

Thank you for another amazing video mam, I'm learning a lot from you

[@rosemarieigdalino3215]

Loving your words miss. Gonna use it.

[@JelineBracamonte]

Thank you, Rosemarie. ❤ Just feel free to use those spiels. Godspeed! 😊

[@aquariusgarnet]

Thanks for this. Final interview tonight. Walmart account. ❤

[@carolinabracamonte16]

Great job, anak! Keep it up.

[@JelineBracamonte]

Thank you! ❤

[@redmixiomisy-ae1841]

I really like the way you speak ms.jeline

[@WhereMusicGrows]

I just really love listening to your voice Maam😅🥰

[@JelineBracamonte]

Hehe thank you dear. 😘 That's so sweet of you.

[@judithalolod9011]

Love your vlog its helpful, haha but the voice of the customer is funny, on training for Samsung ecommerce account on Jan 10.

[@JelineBracamonte]

Godspeed, dear! 💕

[@markuchiha7737]

Release molang

[@creamycyanide5480]

😂😂 funny how they switch accent at the end

[@jamesgumayusi21]

Very helpful! Awesome 😍😍😍

[@JelineBracamonte]

Thanks!💕

[@dawsoncollier2845]

My favorite sweetheart! Very sweet and professional

[@JelineBracamonte]

Thank you dear! 😘💕

[@jhadstv9620]

Congrats 🎉👏 new friends here 💜 keep it up Support support 😊 godbless always

[@JelineBracamonte]

Thank you soooo much beb!😍😘💕 mwachhhhh

[@yecyec77]

I also work in Amazon. I kinda lovin it as times goes by.

[@JelineBracamonte]

Nice! 😉💕

[@yecyec77]

Im a regularized employee now since September and March 18 was my 1st Anniversary in Amazon!🎉🎊🥳🍝

[@markuchiha7737]

Inhouse

[@jacobcarlu.bracamonte5180]

Galing ni ate! 🥰🥰💗

[@JelineBracamonte]

Thank you bebe! 😘😘😘

[@missannjulie6344]

This video is very helpful to me since I am researching for a call simulation.

[@musicvibes3963]

Very helpful!!!

[@JelineBracamonte]

Thank you. ❤

[@marcello3945]

meanwhile in our country the package is literally 4 days late and no one will ever call CS for any delay issue even the item was mishandled with dents or broken

[@anarosechannel8299]

Ms jeline parequest more on Where is My stuff issues nga po.

[@JelineBracamonte]

Sure dear, I'll try. Thanks! 💕

[@mymusic4ever600]

Cute ng boses ng customer. haha

[@JelineBracamonte]

😁😁😁

[@learnfromquran7866]

you are sams club insider

[@greyave629]

Thank you Ms. Jeline! 👍🏻👍🏻👍🏻

[@JelineBracamonte]

You're welcome!💕

[@leonorseiko1947]

Congrats ma'am, sobrang galing

[@JelineBracamonte]

Thank you, dear. 💕

[@reen147]

Ma'am panu malaman na dumating na yong package s FedEx complain gusto ko lang po malaman sana masagot nyo po katanungan ko

[@janesmith2657]

You're my favorite darlin!

[@JelineBracamonte]

Thank you dear!😘💕

[@angelinenicoletorres7585]

hello po, for shipping account kasi ako and baka eto ibigay saking scenario. ask ko lang bat natatagged as delivered kahit wala pa namang narereceive yung customer? ano po kaya nangyayari behind don? sana masagot baka kasi magfollow up question yung om sa final ko eh :(

[@JelineBracamonte]

Good question. Madalas kasi dear may mga couriers talaga na iniiwan na lang sa door step ni customer ang parcel. Kaya tatawag si customer tapos sasabihin niya wala pa siyang narereceived kasi madalas may mga tao na kinukuha yung parcel na hindi para sa kanila since iniiwan lang naman sa harap ng bahay so kahit sino pwedeng kumuha nun, ang magiging labas tuloy nun, “lost/stolen” kaya pag nireport ni customer, it’s either refund or replacement.

[@angelinenicoletorres7585]

@@JelineBracamonte waaah salamat po!!! noted po dito 😍

[@philyoung5426]

I work also in ebay account . One of the reason why parcels tagged as delivered even though the item wasnt successfully delivered is ,, 1. Someone stole it from their dorestep , 2, Lost in transit , wrong delivery adress information 3 stolen from poarch

[@JelineBracamonte]

@@angelinenicoletorres7585 You’re welcome dear😘💕

[@JelineBracamonte]

@@philyoung5426 Thank you for your thoughts on here, dear. Big help! Let’s continue to help our future colleagues here. 😊💕

[@karanpunekar9512]

WHERE IS " FRUGALITY ", YOU'RE COMPENSATING HIM WITH THE EXP. DEL. CHARGE IS UNDERSTANDABLE... THIS IS " DNR " CASE... WHERE IS FRD ?? WHY IS WAIT TIME ??

[@maryjeszlbaynosa355]

kalagot ra tingug ni customer ahh yawaa

[@learnfromquran7866]

hy are you working on sams club

[@sanakhan4111]

I need Walmart insider

[@jeninecastillo8695]

hi ask ko lang kunwari yung buyer nagrefund request na 2k tapos irerefund ng seller 1k lang san mapupunta yung 1k pa? sa seller? sa seller's wallet? sana masagot po

[@JelineBracamonte]

Hi dear😊 clarify ko lang some info dito sa scenario na binigay mo, bakit ayaw ni seller i refund yung full amount na 2k? Halimbawang yun yung total na binayaran ng customer, bakit hindi 2k bakit 1k lang ang irerefund kung kaya namang full amount if this is really on the seller’s fault...

[@philyoung5426]

There maybe 2 case for this . Its either the buyer & seller agree to do a refund in a half price . The buyer will have the item and half of the payment refund & never return it back the item from the seller , 2- is file a claims , dispute , escate ,ask Ebay to step in and help if the seller is not doing anything ... EBAY KA NAG WOWORK NO. AHAHHAHA

[@mariakarale226]

Saan Po kaya may ganitong account? Thank you for allthese mock calls mam talagamg Napa practice Ako Lalo na kapag sinusulat ko mga spiels mo po

[@vanessaalvarez4395]

Nice❤️

[@JelineBracamonte]

Thank you, dear😘💕

[@yecyec77]

Is this Amazon?

[@carolinabracamonte879]

Great!

[@JelineBracamonte]

Thank you!😍💕

[@yecyec77]

I am reviewing TENETS.

[@JelineBracamonte]

Good job! ❤

[@john-np5ke]

May binabasa po ba kau jan mag sstart pa lng kse ku s call center

[@jasminevollion6830]

paano po pag yung order ko lagpas na sa delivery date wala pa tapos nag parefund ako sa lazada customer care then after 2 weeks dumating pa rin yung parcel ko at kinuha ko parin kahit na refund na irereturn ko po ba sa seller?

[@ehlaineacosta8504]

yes po dapat po di nyo na inaccept yung parcel kase refunded na.

[@expeditocaayon3620]

Maam how much salary ng ganyang account maam??range??

[@nehjnalren2480]

Your so good po

[@JelineBracamonte]

Thank you, dear. ❤

[@learnfromquran7866]

we need sams club asosiate

[@carolinabracamonte879]

😍😍😍

[@mjfermalino224]

she offered a refund even when the package was delivered! what?

[@zjipkyozo]

You failed comprehension my dear. She refunded the cost of express delivery because the package was delayed and processed a replacement because the package was tagged "Delivered" eventhough the customer received nothing.

[@arturomaglinte2193]

Since it has been tagged as delivered to the shipping address with specified time that the said parcel was arrived. Probably it was lost, so the agent does refund the express delivery and process the replacement/reshipment to the cx new address coz as mentioned that cx will be moving for about an hour or two and for the inconvenience the agent was offered a free shipping which was very helpful and strong recommendation as resolution to this scenario. When you're working in a cx service, you are about to give the best solution in accordance to the company policies, most of the time they've made sure that cx will not upset and having bad experienced with the company, and by doing those action Taken, it would really help to keep the cx repeating the business. However, in the company's security and protection, they have also backline team to check if the concern is valid or not, to avoid abusive cx.

[@LendingcompaniesReviews]

Another bad comprehention spotted for todays video. Haha

[@ripplegaming7769]

You don't understand. As an agent, you need to resolve it. I work as an agent on a retail account....

[@geloace8321]

lasing ata yung customer hahahaha

[@JelineBracamonte]

Bwahahaha. Sorry na, ako din yung customer eh🤣

[@jennifernebrida7809]

Ang annoying ng boses ng customer amp 🤣

[@jerwinebano737]

wrong

[@bibekranabhat7301]

Jeline hie love your work keep going I work in call center and would like to make some video with you if you are available or wish for bye success

[@JelineBracamonte]

Hi dear😊 Thank you so much for supporting my channel! I appreciate your offer to partner with me for my future videos... I’ll keep in touch with you dear. 💕

[@bibekranabhat7301]

@@JelineBracamonte I am sure i need your guidance in this since you are more experienced but also for sure i can guide you too in some of thing so lets unite and give something to the viewers that will help them to find job....I was in extreme pain and face a lot of things that made me to think about this

[@claireglory]

lol

[@mayeehernandez8266]

Tjfufutururutu 👍

[@modntel]

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[@justinbracamonte4569]

Awesome!

[@JelineBracamonte]

Thank you!💕

[@missannjulie6344]

Sana mabisita nyo rin po anga bahay ko. Salamat po

[@shan-yk3997]

Why are they saying we must not asking them same time "How may I assist you today?" They say we have to get their name first and verify the account then assist how we can assist. They are confusing me.

[@mayeehernandez8266]

Hfifyutititir 👍

[@rojvlog29]

Thanks jeline

[@JelineBracamonte]

You're welcome dear💕