Moen MotionSense Faucet Review

I never really thought about installing a hands-free faucet in my home until our kitchen faucet died over a month ago. Here's a review of our experience along with a quick review of the installation. Thinking of building your own home? Check out our Owner Builder Online Course at ownerbuilderclass.com/

[@faucetmeaning6107]

Thanks for sharing your experience with us! We're glad to hear that you had a positive experience with your hands-free faucet installation. We hope you'll continue to enjoy your new faucet for many years to come!

[@pauladee9843]

Installed the same Moen Arbor unit Aug. 2016. It took a few days to get used to how each sensor actually works but now the whole family LOVES it. It's very convenient and clean. Each sensor is handy for different reasons: top sensor is great for rinsing out the sink with the pull down and filling pots whereas the front sensor is better for rinsing hands and filling a glass. Thanks for providing a refresher on how to disable either sensor. We highly recommend this unit and Moen provides great after-sale support when/if needed down the road.

[@GForceFitness1]

Great video! We have the Moen MotionSense Arbor faucet and love it. The only problem is that the we kept having "gotcha" moments with the front sensor all the time. Our sleeves would get wet because the faucet would come on inadvertently when we weren't expecting it. Very frustrating! Thank you for showing how to shut off the front sensor while keeping the much more useful top sensor.

[@barbg9067]

Thank you for your review! I just bought this and then started to 2nd guess myself. but after watching this I think this is the right choice. Appreciate that you posted this!

[@jiminnaples]

Thanks for this video! Couldn't remember exactly how to reset/disable the individual sensors, so this solved my dilemma. The bottom sensor was a problem getting used to. Invariably, I'd be dressed for work, and without thinking, put something in the sink. Which of course turned the sensor on and soaked the sleeves of my shirt.

[@SailorPrl]

Your review was fantastic. It was exactly what I've been looking for. My husband and I are buying our first home and the current kitchen faucet is installed poorly.

[@OpenBookBuild]

So Glad you found it useful Theresa.

[@calitropicalfruits8725]

What’s the model for this faucet please

[@mamtasawhney7455]

Thank you so much for the comprehensive review! It was very helpful!

[@markweidner8803]

I bought a Moen Brantford prior to seeing your video. I am fairly handy and these units are pretty simple to install. In fact, getting the old faucet out too more time and effort (not to mention a few choice words). The instructions provided were very easy to follow and understand despite the number of parts in the box. Read the instructions first with the parts in hand and it will all make sense. My install too about 45 minutes only because I had to reach behind a lot of drain line plumbing. One thing that was a bit perplexing to me was that the mounting bracket didn't fit flush to the bottom of my cast iron/porcelain sink due to 2 molded in strengthening brackets. The mounting bracket did fit, but it wasn't flush. Turned out to not be a big deal. I also bought the power adapter accessory so I don't have to deal with batteries. You will want a buddy to assist with the install (my wife helped) because someone has to keep the faucet pointing straight ahead while you are working from below to tighten things up. I like the quick connect hoses, but I wonder what I need to do to disassemble things should I ever replace the sink or cabinet and need to disconnect everything? Perhaps I'll just kick that can down the road.....

[@bobmohr4952]

Installed one with my kitchen remodel about 4 years ago. I absolutely love this faucet. Hooked it to electric had an outlet installed under sink for the faucet and dishwasher. Could not live without it. Plus after 4 years It developed a leak called Moen they sent free of charge a new filter also a box for under the sink in case it was a solenoid where the cords all join. As the motto says " buy it for looks, buy it for life".

[@tientrinh943]

New filter? So what was the issue? Thanks

[@SansP3ur]

I love the sensor on top, but I loathe the front sensor so "THANK YOU THANK YOU THANK YOU" for showing me how to turn it off.

[@GForceFitness1]

Same here! Love the top sensor but hated the "gotcha" feature with the front sensor. So glad it has the option to turn it off.

[@meganluke444]

I can’t turn my sensor off.....how come....I turn the water on with the handle...hold my hand over top sensor...and wait...but no blue light comes on....what am I doing wrong...please help

[@budmathaisel3382]

I had the same issue. The front sensor was triggered when I didn’t want it to and occasionally it would freeze for a minute blinking and no control was possible until the blinking stopped. I turned off the front sensor as directed in the video, even though the blue light never did come on. It seems to have disabled the front sensor anyway. I have a new home but the Moën booklet was not provided.

[@IchimokuCloud]

I have a LadyLux3 Touch from Grohe which has been a disaster. It uses a non standard battery which is hard to find. Finally I gave up on it and am looking for another faucet.

[@backoffu]

I've had mine for 3+ years, no issues with it at all, lucky I guess. replaced batteries twice.

[@marcomancco5172]

The review was well elaborated and the explanation was clear, however deactivating the front sensor according to his instructions did not work for me. I watched several KZbin videos and no one seem to be addressing this issue. I did some extra research and I figured out that Moen touch-less faucets with the simple black type of control unit, not like the one on this video with water mixing regulator, the deactivation of the sensors is totally different. To disable both sensors: Turn on water with handle. Hold hands directly over both sensors for ten seconds. The Ready sensor light will flash once after 5 seconds. Continue holding hands over both sensors until the Ready sensor light flashes twice. Both sensors are now deactivated. Turn handle off. To enable both sensors: Turn water on with handle. Hold hands directly over both sensors for ten seconds. The Ready sensor light will flash twice signaling the sensors have been enabled. Turn handle off. To disable Ready sensor only: Turn water on with handle. Hold hands directly over both sensors for five seconds. A light will flash once on Ready sensor, signaling that the Ready sensor is disabled. Turn off handle. To enable Ready sensor only: Turn water on with handle. Hold hands directly over both sensors for five seconds. A light will flash once on Ready sensor, signaling that the Ready sensor is enabled. Turn off handle. Hope that works for you.

[@susanamale1353]

Thanks! Seems like easy-to-follow instructions. Much appreciated. Oddly enough, my front sensor stopped working on its own. But the top sensor still works. And that is much better. So for now, I’m good, but will keep your instructions handy for the next time I have issues!

[@jaydongeiser2585]

Thanks man it worked for me! Exactly what I needed.

[@drew7481]

I have one with just the sensor on top. We do a lot of cooking at home and it is extremely convenient to run something over the sensor and not splatter it with salmonella. That stated, the battery situation is untenable. And buying 6 d batteries every couple of months is expensive and turns the convenience of hands-free into unnecessarily expensive. Still an excellent idea, just needs another iteration.

[@jackheris687]

This is cool. Way better than the $120 one at homedepot where you have to wave your hand in front of sensor pretty close to turn on and then again to turn off. This moen is way better.

[@OpenBookBuild]

Hi Buddy. I didn't notice any decreased flow when using the manual operation of the faucet...but that doesn't mean you're not right. Regarding the battery option, it would have been nice if the AC plug would have been included. But so far after seven months of daily use, the original batteries are still working fine. Thanks for the comments.

[@MikeMiheli]

Armchair Builder Hi, Great video. I'm am looking at possibly buying this item. I've seen some reviews that say they have leak issues. Have you had that problem yet or is it still all good? Thanks =)

[@MichaelLuckado]

***** It's all good Mike. I will post again if we have a leak in the future.

[@benweaver900]

Thanks for the video👍🏻, what happens if you change the batteries and the faucet still won't work manually??

[@phondo2]

We hooked up the power the other day after having our MotionSense Faucet for about a year. No more batteries! However, we cannot get the sensors to turn on or off anymore.

[@jordanmiller6374]

I was reading comments in another video from moen about this faucet and they were saying there is a way to reset it

[@Shakashack2022]

Hello. Just now, 2021, seeing your video as we’re shopping for a new sink & faucet. Curious, any changes - pros / cons - since your review? Thank you.

[@randy7068]

I noticed also that the water flow is restricted when using the manual handle VS using the Motionsense. is this true?

[@djchubbithecheka6050]

What do you do when the mod box starts beeping even after changing the batteries

[@RogerWilsonTodd]

Two Questions: 1) Can it be powered by AC Adapter (not batteries)? 2) Does the spray head dock with magnetic locking?

[@JoanZambitoJohnson]

We are remodeling our kitchen and just purchased this faucet along with a large D-shaped sink. The sink is so deep (goes back so far in the cabinet we installed) that we likely must install our faucet mounted slightly off to the side of the sink. Do you think this faucet can be used as a side mounted faucet with a D- shaped sink or should we return it and get something else?

[@OpenBookBuild]

Joan Johnson I think that is totally possible. It's really a matter of personal opinion. The only negative I've heard about this faucet is that the arc is somewhat shallow/tight...so with a sink with a large area, the stream from the faucet may not come out far enough for some folks.

[@randy7068]

For $200.00 more you'd think it should come standard with both the battery option and the plug in ac option.

[@prakashambastha7530]

what model is it? The one I bought had one sensor. Thanks!

[@AnnaAliciaTx]

We are having plumbing problems and need to turn both sensors off. How do I turn it off completely temporarily?

[@BigOsTaco]

Nice video. Thank you. I have a few questions... What is the handle needed for if it has sensors? Is it used to turn water on and off manually? If so is there a way to a avoid using the handle to turn water on? Reason I want that deactivated is because my father is 85 and turns on the water with the lever and walks away and forgets to turn it off. So I am looking at this faucet for him. Also is the handle also used to control the temperature of the water? Thanks to anyone that answers these questions.

[@jpcoutu1]

Big O handle is used primarily for temperature control

[@roypiper581]

This helped!

[@SibylnDean]

Thanks for posting, sure wish I looked at it years ago-seems my elderly patent turned off the front sensor and I thought it was just a weak battery.

[@dwightdavis4974]

Hi, I installed one of these hand free sensor faucet, the sensor respond to motion but no water comes out. I have to use handle for water to run. please help me fix that.

[@OpenBookBuild]

Hi Dwight. You might try contacting Moen customer support. They usually are pretty good with that.

[@edstengel2495]

I bought a home with one of these installed and I cant stand it. If I put a steaming bowl of pasta in the sink to drain, the steam turns on the water. If I want to use the filtered water tap, I have to move the main faucet to keep it from coming on. It's more trouble than it's worth. I mean really, how hard is it to flip the handle to turn on the water?

[@OpenBookBuild]

I can understand how you feel Ed. I only use the hands free portion when my hands are dirty. Otherwise, the handle works best.

[@joannemaxwell4691]

How is the handle adjustable up and down verses back and forth to adjust water temperature?

[@pauladee9843]

Handle up/down adjusts temperature; out/in adjusts flow.

[@arlenezimmerly718]

Is up cold and down hot?

[@jesusmrivera1126]

Hi my Moen MotionSense started leaking any ideas on how I can fix it and thank you!

[@OpenBookBuild]

+Jesus M Rivera Hi Jesus. If its leaking from the hose (somewhat common with pullouts), you can contact Moen to get another one for free. It takes about five minutes to replace. Hope this helps.

[@tommyrunnels3723]

I followed the instructions per the video to get the lower sensor to turn off...didn't work. Any suggestions? Update...called Moen...procedure is to turn faucet on put hands over BOTH sensors...when light on lower sensor comes on it is deactivated. Turn faucet off now ONLY top sensor will work.

[@OpenBookBuild]

Hi Tommy. I wonder if your model could be different than the one shown in the video? Or maybe Moen changed the faucet. How old is your faucet? The one in the video is about 4 years old.

[@pattibradfield701]

@@OpenBookBuild We have the same one and all you have to do is push the handle out (to the right) and the sensor turns off.

[@asinger61]

Thank you Thank you Thank you! I knew it was different than the video but could not remember and when I changed the batteries that darn lower sensor started working again!

[@rude1586]

We had our faucet for about a year and noticed that there're was a leak. We noticed the leak coming from the handle. Has anyone else experieced this and if so, how did you fix it?

[@OpenBookBuild]

We haven't had any leaks. Is your leak coming from between the handle and the hose? If so, this is somewhat common on pullout faucets. The Moen seems to be better than most as it has a swivel at that connection to prevent kinking the hose.

[@9kt12]

Hello. I too had the motionsense for about a year now and just this morning I noticed a leak coming from the handle. Not sure what I'm going to do about it just yet but I was wondering if you had fixed your leak problem yet and if so what did you do?

[@guylacasse8318]

i did install the faucet 2 years a go it started doing weard things like turning on itself and also loosing its program we only used the top so i program the front one off then the next day we loose it again so after 2 years i tought the batteries were done so i put new one it work for about a week and then same problem again anyone had thar problem any solution ? Thanks

[@MechInvent]

Guy Lacasse I found your solution! It’s punctuation.....

[@barbaraeckman2293]

I have a brandtford moen sensor faucet and I like but I would like to disconnect the sensor on it cause it waste alot of water and.I have to pay for my water does anybody know how to disconnect the sensor cause just taking out the batteries doesn't work

[@jaimemccourt5128]

I noticed that when your water is running it is illuminated blue (even after the blue sensor goes off) Can you please tell me how to make that happen on mine? Thanks a lot.

[@OpenBookBuild]

Hi Jamie. I just tried the faucet and the water is no longer illuminated when the sensor goes off...so I'm not sure if it was an illusion in the video or if maybe some other light source was affecting it.

[@jaimemccourt5128]

+Armchair Builder Thank you for getting back to me. Regardless, the water illuminating blue or not, it's still a cool faucet :) Thanks for the tips in the video too. Take care.

[@maximz76]

The appearance of the "blue" light is actually just sunlight coming through a window in a nearby room in front of the counter. The only part of the water that appears to have color is just under the faucet where the sunlight hits it but is blocked by the counter below the first inch or two of water.

[@susanamale1353]

I've had this faucet a couple of years and it's been great until recently. A few times it won't shut off after the MotionSense turns it on. Sometimes I can't it to turn off, by manually turning the faucet on, then shutting it off, but a few times I had to resort to turning off the water valves under the sink to stop the water flow. After turning those back on, it seemed to work. I have the faucet plugged into an outlet under the sink, so it isn't the batteries. I thought maybe the front sensor gets confused if used too much in a short period of time, and since I find it annoying anyway, I finally decided to find out how to disable it. Your instruction was seemingly so simple, I was kicking myself. However, I tried it and it didn't work. The water still comes on automatically with the front sensor. Any suggestions??

[@marcomancco5172]

The review was well elaborated and the explanation was clear, however deactivating the front sensor according to his instructions did not work for me. I watched several KZbin videos and no one seem to be addressing this issue. I did some extra research and I figured out that Moen touch-less faucets with the simple black type of control unit, not like the one on this video with water mixing regulator, the deactivation of the sensors is totally different. To disable both sensors: Turn on water with handle. Hold hands directly over both sensors for ten seconds. The Ready sensor light will flash once after 5 seconds. Continue holding hands over both sensors until the Ready sensor light flashes twice. Both sensors are now deactivated. Turn handle off. To enable both sensors: Turn water on with handle. Hold hands directly over both sensors for ten seconds. The Ready sensor light will flash twice signaling the sensors have been enabled. Turn handle off. To disable Ready sensor only: Turn water on with handle. Hold hands directly over both sensors for five seconds. A light will flash once on Ready sensor, signaling that the Ready sensor is disabled. Turn off handle. To enable Ready sensor only: Turn water on with handle. Hold hands directly over both sensors for five seconds. A light will flash once on Ready sensor, signaling that the Ready sensor is enabled. Turn off handle. Hope that works for you.

[@biggrantlewis]

Awesome video

[@Dbunkr55]

Thanks for this. The Moen website is awful. This video is much mire helpful...the motion sense is a pain. And having your faucet be a the mercy of batteries is problematic to say the least.

[@pennylayer27]

so blurry hurts my eyes but very informative

[@-a7132]

I absolutely hate this faucet!!!! I moved into a house where this was installed except it has a black box and it’s crazy. the handle doesn’t do anything at all, The water temperature is always changing and I have to reset the box every time because after a while the sensors just don’t work even though i replaced the batteries with a new set. I honestly hate this and would never recommend this to anyone. I feel like so much water is being wasted and I’ve burned my hand because randomly it turns from cold to burning hot. Called moen for help and they were useless, directed me to their website to check the Manuel directions online😡 I’m going to replace this with a manual standard faucet cuz this is just The worst.

[@tientrinh943]

How they going to charge us $80 extra for a power adapter. Come on now

[@OpenBookBuild]

That does sound steep for a power adapter. The batteries last for five years...much cheaper...and I use rechargeables

[@TOMVUTHEPIMP]

Hated mine. Constantly fighting with it. Go to wash your hands and decide the water is too hot, move your hands and it shuts off. Same if you move the faucet from one side of the sink to the other. Also if the batteries go dead the faucet wont work. Yeah, your sink is now battery powered. You have to steal the batteries out of your wife's vibrator to power the sink faucet.

[@lewiskelly14]

you have a wife?

[@e1e0n]

Do not buy if you in Canada. Warranty are just 1 year and problem started after one year, after 2 years it started opening valve by itself. $700 faucet should last at least 10 years. Power supply should be provided and not batteries option which work only 1 month. I just checked how much is it (power adapter) and it's $150 !!!! Seriously? My worst experience with faucet.

[@krionic]

dont make mistake of buying this faucet.

[@OpenBookBuild]

Hi Krionic. Did you buy this faucet and if so, what issues did you have with it?

[@krionic]

good concept. bad execution. water pressure with manual actuation is poor. this is well documented on review sites. annoying to have water come on while pouring pasta in to sink. you covered work arounds. my faucet stopped working after 4 years. gladly replaced tonight with a good old fashion Moen analog faucet. found your video trying to find info on how to remove push connects.

[@OpenBookBuild]

Thanks for sharing your experience. I haven't had problems with the water pressure in manual mode. The faucet has been installed for about 4 years now...so maybe the problem is still coming. On a positive note, the batteries have only been replaced once...after 3+ years. Take care.

[@jodyroper5105]

It's a piece of crap, don't water your money like I did. It's always broken I'm sick of fixing it. For around$300 it should last 2 years without problems.

[@topgun5399]

maybe you have a lemon. I have a Delaney and works great. purchased it july 2019. they have improved it so you don't adjust the sensor temp on the box now it is the manual handle witch I thought should have done in the 1st place. how long it will last with no problems well the jury is still out on that. but I think Moen herd the consumer and and fixed the problems. just love it. great for the cook with his hands in food all the time. not to mention rinsing plates for the dishwasher. to each his own.

[@jolantachwalik6443]

The worst faucet ever . Started with no cold water for over a year , next no hot water for long time until today no water at all !!!!

[@lewiskelly14]

Bad review as you didn't show that the nozzle can come out

[@topgun5399]

REALLY!! for the most part it was a good tool to used base on the reviews . the nozzle goes without saying. DAA!

[@lewiskelly14]

love how you disabled likes and dislikes knowing your get loads of dislikes

[@TC-qx3sb]

why do you start every sentence with so?

[@kayleechaw]

You are mean!

[@topgun5399]

Who cares did you learn something? you did look beyond your nose?

[@tientrinh943]

So what