Money Talks: How United Airlines lost $1 billion after bumping passenger

[@mmedefarge]

3-4% drop in shares isn't nearly enough. This airline should be boycotted to the point of no return. Let them go out of business. Let other companies with more ethics take up the slack.

[@p_d_a_trfs6585]

if not, the least punishment they could get from asia is taking some of united new aircraft away and also paying 2bil

[@aakashsuryi9098]

Yeah I agree, but still they have got assets & cashflows

[@mmedefarge]

Other airlines will need them. Boycotting them is the only way to stop this behavior. Also, UA might wise-up if they see that their profit margin is collapsing because of it and change their tactics.

[@d.bcooper2271]

​@@p_d_a_trfs6585Liberal modernists and feminists will feign outrage, but their moral system is what creates this situation. Liberal principles of individual choice, female empowerment, and destruction of patriarchy create a society of people who have no family to take care of them in their old age. The liberal feminist solution to this problem is to create more welfare programs. What this means is that they want the elderly to live alone in what are essentially pods, their only human interaction being with "care" takers to check if they're still alive once a week. Let me put it like this. The only human solution is for the elderly to be surrounded by loving family in their old age. The only way to get that is patriarchy, gender roles, and other limitations on individual freedom. But the liberal mind cannot allow any of that. So the elderly will continue to suffer and liberal feminists and modernists will continue to pretend like they care about humanity.

[@LaniJeb96960]

No, cause I work there

[@misspandesal]

Thank you for the passengers that recorded this incident. It could have easily been a he said, she said situation and they would've never been held accountable.

[@d.bcooper2271]

COMPARE THESE TWO ARGUMENTS "Islam endorses war (jihad) to impose its law (Sharia) across the world. Therefore Islam approves killing people across the world. Muslims are dangerous - your Muslim neighbor literally wants to knife your little daughter and then blow up the local McDonalds." _"Liberalism endorses war (e.g., colonialism, humanitarian intervention, military occupation) to impose its law (international human rights law) across the world. Therefore liberalism approves killing people across the world. Liberals are dangerous - your liberal neighbor literally wants to knife your little daughter and then blow up the local mosque."_ Why do so many idiots find the first argument logical and compelling, while they find the second argument illogical and absurd? Aren't both arguments illogical and absurd? *Do you want to know why the US is broke and subject to an increasingly totalitarian surveillance regime?* It is because the American people allowed themselves to be duped by absurd arguments into endorsing the "Global War on Terrorism" - spending 8 trillion dollars and agreeing to give the government unlimited surveillance/policing powers in the name of "fighting terrorism/extremism" as characterized by the first argument above..

[@mohit4902]

United still does this, but in India

[@modestogarcia6342]

Im glad United Airlines is loosing money... Treating passengers like delinquents is not acceptable... hope United stocks keep going down.....

[@windowssonic5953]

Hello, person from a year later here. They're still going strong, sadly.

[@cliffsofmoher4220]

They also killed a dog by putting it in the overhead cabin

[@QFSAviationMini]

Modesto Garcia I hate United Airlines too let’s be buddies!

[@thesenate9564]

Thanks to covid 19 they are dropping hard

[@soulthread2597]

Agreed

[@castaway123100]

Bumping a passenger happens BEFORE THEY BOARD THE PLANE!!! NOT AFTER!

[@TheTacobeaster]

Castaway and not for an employee. Airline employees should always be stand by only and paying customers should come first

[@philiplowery3703]

Exactly, they only can kick you out of a seat from breaking 1 of 24 rules. And he broke none.

[@lkrause74]

@@TheTacobeaster exactly. Their employees can and should always be stand by. Paying customers who show up on time should NEVER have to give up their paid seat!!

[@sarahhendridge3774]

they should be ashamed , this was unacceptable . all the best to that passenger , he did not deserve this

[@gayhutton2462]

I. An American born raised I Here this is disgusting heart breaking to say the least. At times I am ashamed at things see. It's everywhere not just here. My question is why didn't someone else offer their seat. So.

[@mohit4902]

United does this quite often in other countries, so they have been banned

[@薇vern]

United Airlines: arrive a doctor, leave a patient!

[@Jeremiasz29]

8:39

[@manoftheworld1000]

I don't understand this at all! An airline applies the 'law of the jungle', they beat the crap out of a *PAYING CUSTOMER* - and they only lose 4%?! How about *a loss of 96%?!*

[@bigdog3628]

I am good for 200%

[@alexhb7949]

because 4% is a billion dollars

[@manoftheworld1000]

@@alexhb7949 'Peanuts' in their eyes I'm afraid ...

[@alexhb7949]

@@manoftheworld1000 it really is not, think about how much a billion dollars is. think of how many people must have pulled out money for it to amount to 1bil

[@medcastrophilip544]

I never knew you can be legally thrown out of your seat from a plane you booked with your own money.

[@veralenora7368]

You can't. Ticket / contract clearly states you can be stopped at boarding before you get on the airplane. Once you're on you can be removed only if you're disruptive or dangerous. United didn't even follow their own rules.

[@d.bcooper2271]

​@@veralenora7368COMPARE THESE TWO ARGUMENTS "Islam endorses war (jihad) to impose its law (Sharia) across the world. Therefore Islam approves killing people across the world. Muslims are dangerous - your Muslim neighbor literally wants to knife your little daughter and then blow up the local McDonalds." _"Liberalism endorses war (e.g., colonialism, humanitarian intervention, military occupation) to impose its law (international human rights law) across the world. Therefore liberalism approves killing people across the world. Liberals are dangerous - your liberal neighbor literally wants to knife your little daughter and then blow up the local mosque."_ Why do so many idiots find the first argument logical and compelling, while they find the second argument illogical and absurd? Aren't both arguments illogical and absurd? *Do you want to know why the US is broke and subject to an increasingly totalitarian surveillance regime?* It is because the American people allowed themselves to be duped by absurd arguments into endorsing the "Global War on Terrorism" - spending 8 trillion dollars and agreeing to give the government unlimited surveillance/policing powers in the name of "fighting terrorism/extremism" as characterized by the first argument above..

[@mohit4902]

Only if you are Indian r Chinese

[@deenak79]

UPDATE: The CEO has since changed his "words" and Dr. Dao received settlement slightly over $1 Million. I personally believe he should have received at minimum $3 Million.

[@CrunchWrpSUPREME]

Buy a ticket get a free beating

[@AK4SHGaming]

He received 1mill company lost almost billions and the ceo got 20million bonus. Ceo always wins

[@emilykelly6836]

From year to year, United airlines still didn’t learn that when they ‘apologize’ and say that it would never happen again, it is supposed to never happen again. Well that taught them

[@veralenora7368]

[chuckling] The next day a scorpion was found on a United plane.

[@garyabji1341]

Passenger is a doctor, Daughter is an Attorney, they mess with the wrong passenger

[@BureaucracyWorld]

Even it's overbooked, they should have no rights to remove person that's already seated. It must be first come first serve. The last person will have to ride on another plane.

[@khieusovannara2281]

I am a human will never be a passenger of that flight again.

[@nareshlakshman9359]

United Airlines shears should have dropped by 75%.

[@wperni]

I recall a time that when a plane was “overbooked,” and the airline had have to “remove” someone, they offered money and raised it until someone voluntarily left. That seemed to work quite well. Why they randomly selected this one guy, who seemed to really need to get to his destination, seems ill advised.

[@getmeoutofsanfrancisco9917]

Yea it essentially becomes an auction where the lowest bidder (passenger who accepts) takes comps as well as getting a free new flight. Or at least thats what it’s supposed to be. If you ask me, the practice of overbooking really should be re-looked at regardless.

[@carolyndeemer600]

What would have happened if someone's child was randomly selected or someone's spouse? Somehow I don't believe this was randomly picked at all. Thankfully social media caught it on video.

[@bodhi1462]

That's crap about just obeying, like the blonde guy said. Then nothing would have changed and we would have had no video and would never have known how selfish and ridiculous they are.

[@HandsomeMalcolmcats]

@@bodhi1462 absolutely agree with original post and your reply. Sad he had to go through this but I’m glad that everyone was filming and he got $1 million to show what kind of harassment these airlines get away with.

[@lobelylobelylobely934]

I was very glad that they lost that much money, and trust me I wish that they will burn in HELL, they are stopping a doctor from seeking and saving a patients life

[@shirleywong4333]

even if his not doctor that's horrible for everyone

[@davinalopez-oz1ez]

the never went to hell hahaha they still standing boy!! hahahahahaha "AGGGGGGGGHHHH AAAAGGGHHHH" 🤣

[@welikegoodies]

The only person who made sense was the lawyer. The man in Istanbul has shares in United as well as the host, so that’s a fail. Plugging a credit card whilst discussing what occurred is extremely poor taste and shows gross minimal integrity. Awful.

[@bigd795]

I hope he doctor is well and gets better. Companies like this should get out of business for treating people who did nothing badly

[@1pasupaty]

Their prices are less in every route they fly.nonexcuse for this though

[@d.bcooper2271]

​@@1pasupatyCOMPARE THESE TWO ARGUMENTS "Islam endorses war (jihad) to impose its law (Sharia) across the world. Therefore Islam approves killing people across the world. Muslims are dangerous - your Muslim neighbor literally wants to knife your little daughter and then blow up the local McDonalds." _"Liberalism endorses war (e.g., colonialism, humanitarian intervention, military occupation) to impose its law (international human rights law) across the world. Therefore liberalism approves killing people across the world. Liberals are dangerous - your liberal neighbor literally wants to knife your little daughter and then blow up the local mosque."_ Why do so many idiots find the first argument logical and compelling, while they find the second argument illogical and absurd? Aren't both arguments illogical and absurd? *Do you want to know why the US is broke and subject to an increasingly totalitarian surveillance regime?* It is because the American people allowed themselves to be duped by absurd arguments into endorsing the "Global War on Terrorism" - spending 8 trillion dollars and agreeing to give the government unlimited surveillance/policing powers in the name of "fighting terrorism/extremism" as characterized by the first argument above..

[@barriniho]

Random? If that's really true then they can randomly choose a child and remove them from their family.

[@deenak79]

They have done it!!! Look at YT airplane passenger removals... its sick!

[@desoliver9712]

It should be illegal for them to double book seats plain and simple.

[@walterrumohr7090]

They always overbook, I’m a victim they offer you free overnight stay paid.

[@kalyana9705]

The guy on the left says if the airline aks you to vacate your seat you are "advised" to do as they say. Yeah, you better do as they say, not because of the law, but because they will beat you up if you don't! I'm never flying united if I have another choice - even if i have to pay more money.

[@HandsomeMalcolmcats]

Yeah, and then he said leave your seat and take it up with the agent outside but if this guy had done that, he would’ve just been rebooked on another flight and inconvenienced instead of the $million dollars he was able to get for this crazy shenanigans and for everyone to see exactly what these airlines do so I’m glad he didn’t leave that seat, although violence was deplorable.

[@452pokemaster]

United Airlines: We'll bring the flight, and the fight!

[@p_d_a_trfs6585]

you should use that force during war not to drag passengers off the plane

[@bodhi1462]

If he would have politely left the plane, they'd still be doing this crap. I'm so tired of people telling us to be wimpy and deal with it later in court. Yea, right. Like that will help. Don't hold your breath. They say that with cops, too, but then nobody ever knows what's really going on.

[@elizagaskell7957]

It took United Airlines to (1) attempt to bribe passengers to get off the plane, (2) argue with Dr Dao (3) Call the security officers (remember they are NOT the Chicago Police Department) (4) Security Officers to abuse Dr Dao and drag him off the plane (5) unload the paying passengers to clean the blood off the seats, (5) then recheck in the passengers with the 4 United Airlines staff, (6) finally get ground clearance and fly...almost 6 hrs has past. It would have taken less amount to time for the 4 staff members to drive 3 hrs to Louisville.🤔

[@veralenora7368]

I didn't know 5.) and so on. Thanks.

[@Nancy-fm1ie]

Good analysis!

[@HandsomeMalcolmcats]

Or just had asked for a volunteer to have taken $1000 voucher because somebody on that flight would’ve given up their seat for 1000 bucks

[@slikdarelic]

3:10.. this dude holds that smile and look so long, i thought his video froze up at 3:56.. its a good thing he's blinking... lol.. 😂😂😂

[@beringstraitrailway]

All they had to do was keep raising the offer until someone agreed to take it. They needed to offer cash, not a stupid coucher!

[@mybookthesentinel10]

All they had to do was to offer 10k, if they had no volunteers for 1k. They would have found volunteers for 10k.

[@shirleywong4333]

now lose 10 billion

[@veralenora7368]

Their policy used to limit compensation by airplane staff to $800, $1,300 if approved by a supervisor. Now, I think it's $5,000 and $10,000.

[@castaway123100]

#BoycottUnitedAirlinesFOREVER

[@lornadouglas7887]

Was excessive force, he was a doctor who ended up with injuries to his face and dragged out like garbage. What I dont understand is why they cant just announce this and ask if theres someone esle willing to give their seat up.

[@Gdub33]

This newscast has the best music.

[@UsmanBello]

I know this comment is four years after this incident, but I have come to realize that the Chicago Dept of Aviation Police Department and United are BOTH EQUALLY to blame for their poor conducts. United Airline flight attendants, due to various Federal laws, generally have the upper hand in all disputes in the name of "safety" which is a poor excuse for lack of tact and professional customer service skills. The Police, for different but in the same class of reasons, generally have the upper hand in all disputes like FAs. Both classes of people are given wide latitude to do their jobs, but those in this instance chose their course of actions poorly. And they wonder why the public don't trust either FAs and police officers to do the right thing!

[@hsupyaepyaelwin5179]

Still 6 years and I am still boycotting them

[@ridita5221]

Why don't they offered the money to everybody in the flight? I bet there would be at least one person who would gladly take it.

[@stickerlady1774]

That happened to me while standing in a ticket line and people hesitated for about 10 seconds, while my mother and I quickly discussed and decided to take their offer - ‘twas probably only a couple hundred dollars and meal vouchers but we accepted -

[@thatsmesothere]

Its rediculous that this isn't considered assault by the police. No contract should be able to include straight assault.

[@davinalopez-oz1ez]

Kudos to the policemen for being there in getting rid of these unruly passenger. Next time listen!

[@thatsmesothere]

Obviously didn't watch the video.

[@davinalopez-oz1ez]

​@@thatsmesothere he needs to listen when told to get off his actions have consequences. Glad he got dragged off. Ive been told to get off my plane and i got the next flight without a problem. I kept my teeth and face intact. He made himself the victim

[@Gilesiscool69420]

@@davinalopez-oz1ezYou are incorrect. He actually is a doctor who is needed at a clinic or something the next day. That is why he did not want to be bumped due to United’s inability to not overbook. Let me put you into Mr Tao’s shoes. Imagine you are in a flight, about to depart for whatever place, needed urgently at the office of whatever. Suddenly, a flight attendant announced in the PA that they overbooked the flight and they asked for 4 volunteers to leave the plane. You did not want to but got chosen from the computer. You declined the offer since you were needed the next day. However, the plane’s security was called and they violently forced you out of your seat, causing 2 of your teeth to fall out, your mouth to bleed, your nose injured and suffer a concussion. This left you crying and screaming as your blood spewing throughout the seats of the plane. Following this, you look at KZbin a few days later, and notice a stupid idiot saying that you deserved it.

[@davinalopez-oz1ez]

@@Gilesiscool69420 there are other doctors. Quit making excuses. He deserved it ..next!!!!

[@ilovevegas2692]

Good their losing money that’s what they get. You can’t just treat someone like that.

[@shotsfiredandmissed9068]

im feeling a bit of tinge racism among those airport security

[@francisbalzer9324]

At United “ we’re not happy until you’re not happy”!

[@michestrong9223]

Serve United right.

[@TheEpicDiamondMiner]

Here at United, we're here to -beat- serve our customers.

[@SukeshPhour]

Legends say that the guy on left is still smiling.

[@whitemoon8333]

I actually noticed that too lol

[@sean_nguyen]

Wtf with the circus music in the background?

[@waranle961]

Sean Nguyen lol try is ridiculous

[@2ndhandanxiety719]

It’s the exact music United uses on their safety video they show you before the flight takes off. It was very spot on for this piece to use it

[@jamjamartsy2317]

United airlines is a horrible joke

[@OhGodisaLiar]

Ever since they dragged that guy off a his seat by force and brutality, I told myself I would never fly United Airlines again!

[@lhinzylachaona8485]

Board as a doctor leave as a patient oh...my ...goodness 🧐🧐🧐🧐🧐

[@hotbello0071]

The CEO's reaction at first, was disturbing! WRONG! Basically topped the sundae on that one.......You prefer sprinkles or chocolate chips? Horrible......

[@roysmallian2046]

There is a very difficult attitude at all levels in American travel hubs. The security staff treat every traveller as if they are criminals. I have been yelled at, screamed at, and generally bullied because I was unaware of some rule or policy, or I did not see some sign or direction that was expected of me. It happens that I am a very 'Senior Citizen' but do not generally look my age, and the staff, I suppose, think I am being deliberately obstinate. Also, I have vision problems. Maybe I should invest in a 'white cane' for American Airport use in order to evoke sympathy on the part of attendant staff.

[@cheetobandido546]

It probably wouldn't make a difference. Ever been to the Southwest check in counter at Portland, OR airport? They have a full on c$nt working there!

[@atifrana5470]

Use that extra force on criminals and murderers but not on ordinary people. What a disgrace and shame for that force.

[@WoWiWe-z2p]

United breaks nose - united breaks guitar

[@prateeksinghal7688]

Don't buy United Airlines ticket ever. Worst mistake of my life 🥺

[@superbadgirl82]

It's disgusting. He was forced off a flight which he paid for to make room for united employees which who weren't paying.

[@xzqzq]

So, if you survive TSA, the airlines can beat the crap out of you, and lie afterwards ?

[@winniethepoohandeeyore2]

United ended up paying him an estimated $140 Million and later admitted it was NOT an overbooking issue

[@yedis1750]

I saw this and decided not to fly with American Airlines ever again

[@rwilson7197]

It waS United AirIines not American.

[@59Alaskan]

​@@rwilson7197 AA is just as bad...

[@BangStickky]

Why do they take someone out of a seat in favor for a passenger who is not seated? First, come first served.

[@D4v4-y6o]

Did they need to play the music on the video??????

[@stickerlady1774]

Interesting how the “random” selection of passenger to be removed was an older asian person - UA thought he would automatically and easily comply to their bullying and abuse! 😡

[@Fuchsbau101]

A person is not a guest when they are paying for a service.

[@theedrstrangelove]

Actually under very few circumstances, private businesses really can't violate your civil rights in the united states. A retailer can tell you to leave. If you don't, you can be physically removed.

[@graciebarrozo6458]

it will never happen if they just know how to be compationate and kind to their customers.

[@underthasea]

6:45 best advised to leave when asked to leave?? are you kidding me?

[@lowphilip4125]

The ball now is in the China-chinese hand to see UA pay more than just compensation (RESPECT)

[@nico4media]

the dude made 140 million in settlement, not bad..

[@arvindjijiantony4882]

Just 4%?

[@shirleywong4333]

make it 40%

[@alerickson3885]

Ban United Airlines and shut them down. There are other carriers.

[@carolr7823]

I do not believe that a computer randomly selected anyone. I've heard that they have already ranked the people to bump before you arrive at the gate. If you are a frequent flier, traveling with someone else, or traveling with children you are unlikely to get bumped. But if you are traveling alone and don't travel a lot with that airline, then you are likely to get bumped. And I do not believe that United offers you actual money to give up your seat but a voucher which if you don't use that airline a lot is useless.

[@tzerpa9446]

A passenger who was not even traveling alone, if I recall.

[@ilovetech8341]

$1000 is nothing when hotels are $400 a night across the USA. This is out of control.

[@Ondrus21]

Why do they still exist?

[@andylobo6955]

Punish United for this Racial attack

[@luisqsk]

It's baffling to see the airline has moved on since the incident. Capitalism is savage.

[@kzp5249]

How ridiculous! Consequences of mistreating passengers and greed of companies already making loads of profit.

[@YogiBaba88]

How the hell they can beat a passenger, they aren't human they are absolutely devil

[@golmatol6537]

I wish the airlines had lost a lot more ... like 50-60% of their share value. Kicking off a random customer who paid for his seat just so they can accommodate a higher paying passenger should be a crime.

[@sct4040]

F... United, 2020 i am still boycotting United. This Shaun is working for United. It's May 2021, and I am still boycotting United.

[@irongroot7914]

Their stock price should have went down 90 percent.

[@vicsanchez5100]

they should fire the CEO and make him pay for the "mistake "🤣🤣🤣🤣🤣

[@roy19491]

united was trying to clear seats for a comp flight for an airline flight crew, not overbooking

[@buddhidev7877]

Contract of carriage is deceitful

[@williamlouie569]

They should resolve the over booking before you let the passenger on the plane and not kicking him off after he seat down.

[@Ghost-tx4ft]

you are not a guest on the airline, you are a paying customer.

[@snowfox4996]

First they broke a man's guitar

[@michaelveis8937]

Those weren't cops, they're SS soldiers of the American Gestapo committing another act of brutality against an Asian person.

[@rahmanidewi3039]

Randomly? I don't think it's random

[@harrylee4698]

I've never ever sign a ticket

[@falconeaterf15]

With no cell phone video, we never even hear about these events. When will they ban cell phones?

[@lkrause74]

United Airlines..shame on you! I will NEVER fly you again as long as you treat human beings like this. It's completely UNACCEPTABLE! 🤬

[@mobyle365]

Can somebody talk about the threshold mentioned here

[@shaveenhathwella9093]

If you get draged out like this please beat them up as u can. And sue them

[@robertopanerio8469]

The four United Airlines employees last minute booking The first of the series of blunders

[@cioluvsurnan5722]

Gotta love human beings am I right?!?!?

[@mallubhai0MBBS]

Let it bankrupt...boycott United Airlines

[@seriouslyyoujest1771]

I haven’t flown United again, and nor will I .

[@blomegoog]

United and Boeing. Both under FAA regulations. All from the same country.

[@wajeehaahmed6742]

Well, They should treat their customers equally if this is caused due to Asian-white conflict as this is the most simple and basic rule of business that companies must treat their customers with proper ethics. and second, according to the airline management , if the flight was overbooked and there's a passenger on the flight who caused it so this is not the way of dealing with the situation. They should reconsider this if they want to manage their stock crises..

[@HippieJoe]

whats with the dumb music... that really killed it. It didn't go with what was happening at all, this isn't a tom and jerry cartoon...

[@Tonynguyen-b6m]

we should not travel with United Airline..horrific

[@ilynpayne7491]

It was very satisfying to hear that they lost a lot of money

[@leo19751984]

Smart guy, “we get the airlines we deserve” same applies to politics, “we also get the presidents we deserve.”

[@ZRHTrainspotter]

This boycott isnt enough!

[@user-jq6wy1lp7y]

United Airline? I'll remember this airline company....I'll not book a flight from this airline company...