Who has the WORST Customer Service?

[@Mrwhosetheboss]

Has anyone had any particularly good / bad experiences with Tech Customer Service? I'd love to know! 😁 To see one of the worst Tech Scams in existence: kzbin.info/www/bejne/rZy1loJ3Z9N1pJI To learn all about Crypto for a complete beginner: kzbin.info/www/bejne/qIq0mKxuhql4eKs

[@preservedforhistory8766]

Stop. (Edit: okay can people please stop saying mean things to me for just editing it to say “actual first reply?” Because I will change it so that I don’t get killed by everyone in the replies anymore.)

[@noah77]

second

[@knowledgehunt5277]

Third comment

[@Bat_mard]

Sheeesh

[@theearth2940]

👽

[@woof1958]

"my phone isn't turning on" "sir go to your settings and erase all data" bruh

[@LORD_ROHIT_1234]

, 😂🤣😂🤣😂🤣😂😂🤣😂🤣😂🤣😂🤣

[@vip10277]

The real problem was the "time zone"

[@shortking_05]

A very drastic measure, but oh well

[@abhijithvijayan3264]

Well i think he may be referring to the automatic on and off settings and just gone wrong😂.

[@Dipsnp]

But if I’m sincerely honest in my humble opinion, without being sentimental, and of course without offending anyone who thinks differently from my direction but rather looking into this serious matter with a perspective distinction and without condemning anyone's point of view, I honestly think and feel that I have nothing to say.

[@jdiv69]

I'm surprised Blackberry can still afford a number for customer service.

[@davidatuma9332]

Blackberry is still a successful company though

[@Maciek2846]

Wait, Blackberry still exists?

[@priyanshsharma9391]

Purpleberry*

[@kes6541]

They can afford it. Blackberry mostly does other types of tech, but they released new phones a couple of years ago and supposedly have another coming out soon. They have business customers who buy in bulk, and private customers who are likely to invest in the company if Blackberry keeps them happy. Shutting down customer service would be a bad move.

[@Maciek2846]

@@kes6541 Blackberry still exists?

[@notincognito4660]

To be fair, no one expects a call to customer support saying they have to charge their phone before using it.

[@aviralchaudhry3710]

True.

[@saithegod696]

but they should be able to help out an idiot

[@seanprinsse2897]

Absolutely, but they should expect “have you turned it off and on again?”

[@Rox_Fox94]

exactly what i was thinking. it´s just so dump that no support worker will even think about it. its like calling your car manufacturer, saying that every few hours your engine stops working and they have to find out it´s because the customer is to dump to refill gas.

[@TJJewett]

Exactly. I do tech support and I had a visceral response when Arun asked, "so you can't do a diagnostic without the phone?" What a troll! 😆

[@Abstract_zx]

id love to see this tested with a much more complex problem like intentionally bricked software and see how their full support system is at fixing it, not just the phone line

[@heldrax]

The oppo representative actually had a point. Theres a setting that tursns off your device at a predesignated time everyday. Plus almost everyone knows about the battery draining everyday in 2021. I feel as if thst guy deserves the most credit out of all of them

[@potatoesss9793]

yes!! sadly arun misunderstood

[@forthphoto]

To be honest my first thought was that he had this setting and was checking who'll help him disable it. He said that it happens about the same time every day. Plus even the most not technical people know that you need to charge your phone.

[@tb124.gaming]

@@forthphoto honestly I never seen anyone who doesn't know that a phone needs to be charged... At least he could've used a voice changer, to sound like a very old person... If I wroked at a call center, and heared a you person not knowing about charging, I would just assume that he is a troll

[@themizplays5326]

agree it should be 5

[@savannahcat1805]

also, I feel like a lot of people working with you would think that you know that phones need to be recharged.

[@stepupin9076]

I work in customer service and suggesting simple stuff like there is no battery left actually offends some customers. Also some would even deny it and say something like "NO, there is battery - i looked just 1 minute ago and it was 8%". Battery can go from 8% to 0 in one minute if its an old battery and its cold outside for example

[@iophop9266]

life sucks for u to deal with e-karens

[@novaprime1166]

@@iophop9266 😢

[@drownindesigner]

feelsbad

[@Xyler94]

Had someone try to ask me if it was possible that a Macbook Laptop could come from factory with... Cola spilled in it.

[@TomatoPastə]

battery issue would never happen to Samsung A series.

[@evansaravia253]

“They said my phone would last 3 years.” “Yes.”

[@psychott6]

He’s right, they did aay that.

[@rickastley4432]

699 likes 😏

[@phantom.2629]

@@rickastley4432 sus

[@speedflight]

Heh

[@unreal9939]

. . . *Y E S*

[@swatigannavarpu274]

HE kind of rickrolled them indirectly by using dialogues like "I thought my phone was letting me down" and "I thought my phone was running around and deserted me."

[@whydoyouwanttoknowthename3238]

No shit Sherlock

[@Treehouserockers]

Im never gonna say goodbye 😂

[@kishorkanna5718]

"Is my phone gonna run around and desert me" "Is it gonna let me down" -The greatest Rick roller ever

[@mrrandom7292]

Hearted

[@suchirghuwalewala]

That sentence made me laugh so hard i am DED

[@adeliodarren628]

Lmao

[@matrex00]

2:58 4:14 10:31 never gonna give never gonna give

[@hilal_younus]

_”I’m never gonna say goodbye”_ Underrated

[@cycanex_0017]

That Ash's Cosplay is the best, you could even see Pikachu on the right side.

[@manikuddin2540]

Ikr

[@v.aarthiagnihothri8127]

😂

[@iambored_69420]

Gotta review them all 🤣

[@swift_sa]

Who is this "Ash" 🤣🤣🤣

[@anandafitriananshary3312]

Yeah, Ash... Rick Ashtley cosplay right?

[@DaveAlkema]

As someone who worked at Geek Squad, I can tell you that some of these people are overthinking the issue because they can't comprehend that someone would be stupid enough to think a battery would last three years without a charge.

[@zaps345]

My thoughts exactly, I think this test was unfair, he should at least have had a reasonable "problem" to test them.

[@duducritic4660]

This is so true. Honestly I feel bad for some of them as they couldn't even think of someone not knowing that your phone dies when you dont have enough battery. We have been using phones that can be charged from early 2000s now come on. Should have definitely had a better question that would actually need some good support

[@makkie8593]

Exactly!

[@Bonbonbon739]

Exactly

[@jahlasam]

Also, It's A LOT more infuriating if the customer service assumes that you're that stupid

[@CH3MPION69]

“I’m never gonna say goodbye tho” got me dying on the floor. 🤣🤣🤣

[@ziauddinzahir3309]

same

[@madlke7322]

Vivo: “we’re not technically trained, and wouldn’t be able to help” then what’s the point of customer service number 😐

[@gracieortega8611]

LMAFO

[@rdmz135]

@LeGetTrolled :p Apple wasnt any better... the only two with good scores were also Android...

[@wtf285]

@@rdmz135 And they both were fucking chinese companies whose phone sucks......

[@musteycraft]

@ٴAn0n s sucks

[@katt5896]

@@wtf285 someone never tried any flagship but iPhones

[@markcoutinho4046]

The Apple guy just questioned his whole life at that moment

[@AwesomeTheAsim]

HAHA

[@kismaayocadey]

Lol true

[@F.I.B1]

@Xene Dvalin cloud

[@sillicon8227]

Bruh ikr "I'm never gonna say goodbye"

[@felixchen1718]

I wonder what apple number hes calling since every time I call, the initial response is completely different and the helpers on the other side are always super kind and helpful. Last time although I got disconnected somehow, I was able to call back and another guy knew my issues from the call before because they take notes of fixes and issues to make sure the customer gets good service and can determine issues based on issues in the past

[@CryptoNWO]

Everybody gangsta until Rick Ashley says goodbye

[@user-ew5vj1sl1u]

Goodbye

[@mics_868]

Cryptoooo

[@jeremiecaspillo2792]

And hurts you

[@thehien3731]

He literally sang "never gonna say GOODBYE".

[@swagatadas2143]

kzbin.info/www/bejne/i2icpHiOiKqVZqs

[@Arqade38]

Bruh that is not a problem at all. Imagine working in an large tech company and somebody call and wastes your time says their phone discharges.

[@kumaranbalaji1567]

Anybody who gets a call like this would probably think that the one calling is trolling them....

[@asrig3880]

Actually, it's also a test on how they react to such thing.

[@Venvaneless]

I know Apple tested their CSs on those things. Like asking stupid questions like camera angle for the iPhone for example.

[@BreadCatMarcus]

Never underestimate the stupidity of humanity

[@randomtinypotatocried]

@Deep Kumar Oh yeah. There's still people who don't know how to add an attachment to an email...My friend works for the local government and keeps being asked questions like this and even more "stupid questions" like how to turn on something

[@briandijkshoorn5084]

If you don't know how to charge your phone you probably don't know to go make a call...

[@sreevathsa4006]

I'm pretty convinced that "It all depends on the person"

[@willhall7777]

It does.

[@willhall7777]

It helps if whoever you reach in customer service speaks the same language as you do.

[@girishbalaji3022]

Samsung is awful!! U should try once

[@coolergamerkai9258]

no its the trainign business gives employees

[@Ot_Doges]

Same

[@nightfall4434]

Ash is only ten, he shouldn’t be calling customer service on his own

[@jamesfauzan4246]

So he's been ten for.. 20 years?

[@victor5.-]

But he can leave home on his own to catch Poket Monsters for months.

[@nightfall4434]

@@jamesfauzan4246 yes

[@newtonturner3339]

But he can own and wield a dragon, battle in an arena, talk to an unsuccessful lab experiment, and travel across the world with no issues? I think he's fine with calling for help with his Iphone.

[@randomtitanium]

He's 11

[@Oblimix]

I've only ever needed to contact one company before, about an issue I couldn't solve myself. That was Microsoft, and I had an issue with my Surface keyboard, and they handled it excellently. They even offered to do a swap for a new one for free.

[@lanzjoseph1]

It’s the “I’m never gonna say goodbye, though.” and the chuckles. 😎

[@purrphantom]

he couldn’t even hold it

[@kwofieeee]

I can't stop laughing 😂😂😂

[@LaFemme434]

Couldn't stop laughing.. Such a good video

[@Ecolewp]

He’s never gonna give him up

[@MariaTurner161]

Say that again? Hello? 😂

[@CJG4L]

Imagine the ones that answered well talking to their mates: "I can't believe this, a guy called just to complain that his phone runs out of battery"

[@gwsheipang]

while I read news about a lady complained to BMW because her new 3 series sedan stoped in less than 100km. -- run out of gas....

[@saikrishnapulivarthi7647]

Lol we used to do this back when I was working for Samsung USA

[@KeenScout.]

The question he asked is easier to understand if you're dumb. It's like asking your teacher "what's 1+1" they'd probably be confused, not because it's a hard question but because it doesn't make sense to ask it.

[@kitkan7274]

True!

[@yuuji8447]

Yes I noticed a little word play too

[@andhikabayutrimulya6455]

Nah black screen or dead is a very common problem, simple training (or checklist) would solve a lot of this simple problem. Question like "is it fully charge when it died?" "is it in stock condition without modification?" "did it hapen after you do/install something?" Just this 3 question would eliminate many other problem and isolate the problem to few probable cause.

[@laaa9290]

Older person will not know what the real problems is so it is understandable to ask that question..

[@jonathon3787]

This is exactly what I wanted to say, just better. It’s not that the tech support couldn’t help with a dead battery but it’s not something someone would really call support for.

[@Fnaffan777]

“I’m never gonna say goodbye though” is still gold.

[@brezza6892]

Honestly I think the issue was so silly that they refused to consider it.

[@Mike-ql4sz]

From Customer service POV no issue should be considered silly!

[@botherevil2492]

google has the worst customer service believe it !! my pixel phone was having some issues and I called them they Never answered the call even the email which the customer service gave me is of no use from that day I swear I will never ever again buy google products even Xiaomi has better service then them F you google .

[@randomtinypotatocried]

@@botherevil2492 Everything to do with Google the customer service is a total joke

[@obidean3964]

True, I wish he complained something more legit and I'm not surprised if many of the support regard his calls as troll calls ...

[@King91OM]

@@botherevil2492, Google has customer service? After years of using, the only way I can get feedback from them was through the community. Not through Google themselves.

[@Harriseu7]

Ronaldo: Made Coca-cola's market lose 4 billion Arun: Risking more than half of the top companies in one call

[@Deadpool-mw6bw]

Lol true 😆

[@ysnsmth]

how did Ronaldo do that?

[@Deadpool-mw6bw]

@@ysnsmth he moved bottles

[@ThisAintARealHuman]

@@ysnsmth he refused to drink coke.

[@Megatronpt]

@@ysnsmth He removed two coke bottles from the front of the cameras and put them under the counter, while at the same time he moved a water bottle to the camera focus.

[@anansadeak8376]

I think some were confused cause they didn't expect someone to not know how to charge a phone or call their charger "wire". To me, that's basic knowledge, something everyone should be aware of when having a phone.

[@DazzlingPotatoes]

Yep I thought too

[@IWaxBux]

yah, i can't imagine anyone doesn't know that by now, even if you're an old person everybody knows you need to charge at least once a day

[@SkipTheFlip]

I’ve worked as a product knowledge trainer. We received calls when a customer complained he can’t connect to the Internet. The solution given was to turn on the router, which is not our support, but yeah it does exist.

[@elymihai8381]

@@SkipTheFlip It happened to me too, but it wasnt mine router and I thought it is on, but I just couldnt find the wi-fi

[@bacon2274]

Worked at an “Apple Store” in Norway, and did tech support. We were told that the first thing you should ask people if a device isn’t working (for example a black screen), is if they’ve charged the device, or to double check if the power cable is connected. People always meme about tech support just telling people to turn their device on and off again, but that’s cause you always need to start right at the basics, or else you’re just complicating a potentially simple issue.

[@jeepmanblue]

Thank you for a great post. Even though the issue presented was unrealistic, dealing with customer service remains a HUGE dissatisfier every time I have to deal with a CSR. I recently had a flurry of run ins with Samsung customer service. Although it felt like the rep's left their brains at home, the truth of the matter is, most companies fail miserably at synergizing their various departments effectively and don't engage in proper employee training & empowerment.

[@RobbyLender]

I feel like this issue was too easy, and techs, assuming you’re not tech illiterate, think the problem is bigger.

[@CasparAbelmann]

Having been customer support for a video game store, I can say with certainty that you should always assume the simplest problem first. Someone that has a bigger problem will almost always start saying more things than just "my screen black pls help". I once had a call about "my wii remote doesn't work", with the problem actually being that they didn't even put the batteries in, while I assumed they must've misplaced the sensor bar or didn't press the reset button to link the remote.

[@PvtAnonymous]

yep, as a tech myself, I would never assume someone wouldn't know by now that you have to recharge devices.

[@MasterOfNothin]

I feel you bro I mean who would be so rich to buy a flagship smartphone when he don't even know what charging percentage or low battery warning is

[@MasterOfNothin]

Due to arun these employees might get frustrated and lash out on another customer or employee

[@jeffsonhsregulus4103]

@@MasterOfNothin I doubt that SAMSUNG may even have fired that guy.

[@adityanair7342]

"I'm never gonna say goodbye, though" Apple guy: "say that again..?"

[@Lehsah2021]

10:31

[@thewokeagenda]

I absolutely love how the guy laughed when he said that 😆

[@AkashSingh-vt9hy]

Arun : Passionfruit CEO * So he's not a fan, just passionate *

[@Pom350]

Yay! Did anyone else notice the mirror cube on his desk at the start. (I'm a speedcuber so this makes me happy lol) 😊

[@cameosix7077]

Samsung: Detects call being made through an iPhone Samsung: Terminate, I mean terminate call

[@austin_ug4656]

😂😂😂😂

[@austin_ug4656]

@Ti Xier but it wasn't really off. Watch the video well before commenting

[@erickmazariegos5778]

@Owen Jones BRUH 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️💀

[@Jack16114]

@Owen Jones I really can’t tell if you’re being sarcastic or not. You are a god level troll.

[@nobody9706]

@@austin_ug4656 He was joking

[@TheGreatChrisB]

Everyone of them was definitely like "I just talked to the dumbest guy in the universe" after they hung up 😂

[@bormeypov77]

😂

[@newbie4789]

Well, ig😂😂😂

[@AYouTubeChannelwithNoName]

😂😂

[@MzwandileHarmans]

Vivo asked the most stupid question “what is the make of the device?” Really ? It’s Vivo 🤣

[@GGG-ir6xr]

Perfect english, Vivo must use a 3rd party secretary service.

[@medhadeshpande76]

I think vivo meant the model

[@raphaelchew9560]

Make means model or type of specific Device generally used in American english

[@poopsickle2411]

I think what they meant was the year of manufacturing

[@JamesWilson01]

She works in a generic call centre and takes calls for lots of different companies. She probably forgot which call she was on. Trust me, I know, I worked for one too once ☠️

[@chillkillisded]

‘Is the phone not running around and deserting me?’ That part had me dying 😂

[@Yodaboi]

Arun: “My phone would last for three years” Oppo representative: ”Yes”

[@Niraol]

Oppo was terrible, how did OP get 3 stars and Oppo 3,5 when the Oppo guy told him to factory reset the phone without telling him the consequences of that

[@Yodaboi]

@@Niraol , ikr, literally so fu*ckin careless abt the user’s data

[@krishnamittal1858]

beethoven i am such a big fan of you! when are you dropping a new album?

[@arceus3105]

@@krishnamittal1858 hahahahaha

[@vijayganesh9557]

@@Niraol I think he meant settings reset. I found a similar option in my friends samsung m series phone. It just resets all the settings to default.

[@leoloydleones7076]

You know its a Filipino customer service when she has that friendly tone and offers help that is direct without BS.

[@rodeladamero4808]

I think the Customer Service of Xiaomi was a Filipina because of the accent and on how she assisted Arun 😅😁

[@swagatadas2143]

kzbin.info/www/bejne/i2icpHiOiKqVZqs

[@ravelcop]

Samsung guy sounded like Filipino too, tsk tsk

[@HanxoHaxashi]

@@ravelcop i think Arun should do another try on it but nonetheless nice vid. Btw proud to be Filipino

[@verntechph]

Yes the Xiaomi CS is definitely Filipino.

[@pacibels_cannon]

No one: Vivo when someone's battery won't charge: *We are not technically trained to help*

[@csr2537]

Apple was actually even worse than Vivo, they didn't solve the problem and took a longer time

[@hakonhalldorsson3157]

Bruh, the memes DEAD

[@mrsushilram18]

300th like

[@unliving_ball_of_gas]

The person on the ohone did say she isn't a vivo staff. Maybe, vivo's customer service was full so they redirected Arun to another conpany or something? Idk

[@whyumad1606]

@@hakonhalldorsson3157 like your grandma?

[@AuranDerg]

thankfully ive had a better experience with apple customer support, they were really nice and got right to the point in helping me fix an incorrect warranty date

[@nonowords7857]

This a topic not talked about much, yet its one of the most important

[@1_n_only_vic]

But the moment he said he wasn’t gonna say goodbye, I could feel the awkwardness

[@callistoarmy5576]

Hello friends ❣️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide ❤️....

[@renofumi28]

@@callistoarmy5576 go sleep, stupid.

[@dicksondias8875]

Ok

[@dicksondias8875]

@SuperJo9999 ok

[@paul2020uk]

In fairness to the agents they were banking on the fact that no one is really that stupid.

[@Vaan382]

Big mistake when it comes to people

[@swagatadas2143]

kzbin.info/www/bejne/i2icpHiOiKqVZqs

[@ilyasovich]

As someone who worked as tech support agent for years, I've seen some tech-illeterate people that don't even know basic things about their devices, so we have to pay attention to every little detail of what they say and start with the basics before diving to more complicated things...

[@hownottoadult1014]

I’ve had a customer wonder why her payWave wouldn’t work when she had a RFID card cover on her card and another yell at me for 20mins after I told her we were Sanity and couldn’t return her target DVD even if she had the receipt

[@pjw1993]

I was thinking just this... I've worked in phone tech support and it's really hard to find the right tone... You may speak with someone one minute who doesn't even know what a home button is, then the next person may be highly tech savvy and get confrontational if you suggest the basics

[@Soraking007]

The reason samsung cut the call as they thought u were messing with them so rather than deal with u they sent u back in a loop to be cut off automatically. Work in a call center so i know what happens

[@drownindesigner]

ok

[@lakshyagrover6379]

They knew it might be watching

[@redredred407]

i can agree on that but...

[@michealpersicko9531]

@@redredred407 well they obviously picked up on the fact that: A. he's probably in his mid 20s and sounds younger+B. figured out it was a simple case of just charge the damn phone when black= C. this is a useless call kick him out and stop wasting other people's time with more urgent problems. I say that's 5/5 stars there if Samsung's CS can detect if someone's fucking round vs. someone calling for legit help; him also explain what's wrong with his phone like a stoned twat probably also helped as well.

[@dragonskinner7109]

@@michealpersicko9531 It doesn't matter at all. They should still help every person regardless of whether they think they're dicking around or not. What if he was actually serious? Then what? He's just gonna end up calling over and over and over again. Customer support is there to help everyone out not just people with uRgEnT pRoBlEmS

[@terrykosowick594]

You had very good luck! I usually can't get to speak to a real person at all. The poor customer service is not limited to tech companies either. Also, if they do have a phone number, the message says "We are experiencing unusually high volumes" regardless of when I call!

[@parthrao]

I was literally at the edge of my seat hoping that someone would say that "did you try turning it on and off". 😂😂😂😂. Edit: they did something better " Enter password and erase all your data"

[@swagatadas2143]

kzbin.info/www/bejne/i2icpHiOiKqVZqs

[@jamesfauzan4246]

That was shocking lol

[@jensenjose682]

This guy tries to make his videos as engaging as possible rather than just doing gadget reviews which we can find a lot on the internet today! Keep going. Great job!

[@ethanbiji5268]

Arun: I'm never gonna say goodbye tho... Rep. : Sorry, say that again? Arun: *dying inside*

[@Nameless-jp2hj]

I don't get it

[@heershah6451]

@@Nameless-jp2hj heard of Rick rolling

[@LoadingData...]

@@Nameless-jp2hj I can smeel a woosh

[@Hitrocol]

I think there's a simple explanation. See, most companies would expect you to know that your phone had ran out of charge. And, if you are old, it would be most likely for you to have children or grandchildren who'd explain this to you. So, the CS wouldn't expect you to call for this kind of stupid reason.

[@Radioo110]

Arun: I’m never gonna say goodbye tho Apple : SAY THAT AGAIN

[@tasayano]

Bangladeshi?

[@lisadefries6718]

😂🤣😂

[@korra__]

@@tasayano I am

[@tasayano]

@@korra__ me too

[@tauhedushsalam3877]

@@tasayano me too, but why ask ?

[@darkninja7466]

"I'm never gonna say goodbye though" Lol😂😂😂

[@struggle9394]

Say that again 🤣🤣🤣🤣🤣

[@obrandanielsellar8586]

Hello???

[@MvsG18]

*face off*

[@absurd7292]

lol

[@ReFraqtions]

It was so weird when he said say that again lol

[@leiya107]

I think the Samsung one hung up because, despite the "thank you for calling" music thing, I think the other side can actually still hear you saying all those things -- some customer service departments can do that, so as soon as they realised it was essentially a prank, they hung up.

[@erickmazariegos5778]

THIS 👆🏻‼

[@razinkeelath]

He should have atleast mute his mic while saying to the video

[@Nightrnxre]

If music is playing that means it’s legit but if it’s just silent then they can hear you

[@JR-mk6ow]

This needs to be higher

[@mikeoloughlin5252]

Well shit usually when I'm on hold i go to the bathroom and sometimes Hum the music that plays

[@redgamezandcodezVR]

Was expecting Huawei but Xiaomi. nope. Great video. really loved it

[@kismaayocadey]

"I'm never gonna say goodbye tho" Silence* Guy: "say that again" Arun laughs*

[@jonathan4640]

we saw the video

[@KaiKusters]

@@jonathan4640 found the juicer

[@frieza2235]

The guy laughed too

[@oooLaa535]

Then??

[@swagatadas2143]

kzbin.info/www/bejne/i2icpHiOiKqVZqs

[@giltyakhtar]

"What's your name?" "Ash" "Do you want to be the very best?"

[@JB-uq9fn]

Underrated Lmao

[@Fatma9569]

100th like

[@SRI_IRS]

Like no one ever was

[@androidgamerz4770]

150th like

[@AllTime-]

Like no one ever was? Do you want to catch them as your real test? Do you want to train them as your cause?

[@vinv007]

Arun : Hello ,I would like to speak with apple representative. Robot : What is your issue ? Arun : My phone goes black ! Robot : would you like to place an order for a new iPhone ? Arun:No,I need a fiX Robot: Thank You for Ordering iPhone X..

[@aashutoshsinha1253]

😂😂😂😂😂😂😂

[@danielchapman1550]

@@natfrailadler1995 Ik man

[@RobloxEnthusaist]

LOL

[@anmolgautam3110]

🤣🤣

[@BuddinGHP]

iPhone: *Stonks*

[@A-RonV_V]

I LITTELRY got a ad from TikTok saying that it’s impossable to sneeze with your eyes open I LITTELRY sneezed with my eyes open earlier so N O

[@zTempest31]

Arun: "My phone's screen is turning black every evening." Apple: "what is your email address?"

[@FallenVixen93]

Honestly it’s procedure. They can’t answer any question until they have that because They will get docked actually ask them

[@patrickjeromeobaldo2450]

This is mostly true and not just for customer support for devices. These representatives work on a ticket basis and is mostly required for their metrics so you really can't blame them. I'm actually surprised that xiaomi and huawei didn't even bother asking for any identification despite being the best support for this test.

[@GeneralAeon]

@@patrickjeromeobaldo2450 they likely would have if the problem was something more serious than the phone going flat

[@patrickjeromeobaldo2450]

@@GeneralAeon maybe thats how it is for some companies. But most customer care relating product especially should ask at least some form of identification to at least confirm you are calling the correct hotline, or to be routed to the correct support. His testing method was more of a "help desk" approach where he straight up ask for a solution, when some companies employ a turn around time even for basic issues to ensure quality and consistency of solution offers.

[@SoulSeeker20]

Blackberry: "hold my IMEI!"

[@Sweet_Dae]

"I'm never say goodbye though" lol love that hugot lines.

[@fefoe]

Pilipino ka?

[@YranLee2005]

@@fefoe pinay yata

[@fefoe]

@@YranLee2005 siguro...

[@Nandhu02]

Hi

[@mango-float]

Rickroll reference

[@HarryNicNicholas]

if a company has a robot that says "we are experiencing an unusal level of calls" EVERY time you call them, it's NOT an UNUSUAL level of calls. citizens advice used to be great, now you get a robot that introduces you to other robots that eventually bring you back to the robot who answered the phone. employ some people.

[@lenny0912]

99999999999900000000000o0o0900000000000

[@DarkFox2071]

If you are referring to Citizens Bank N.A they broke contract with over 6 outsourcing companies at the beginning of the pandemic in March of 2020. That's why their customer service sucks now. Reason is because they just did not wanted to allow people to work from home with banking information. Even though Capital One or Bank of America had no issues. If you are a customer with them I'd suggest switching I know used to work with them as a manager in customer service for retail.

[@planetphatness]

It's especially maddening when the bot says "your call is important to us" while you get endless redirects and eventually disconnected after 10 minutes.

[@michaelhoogendoorn3179]

I HATE that machine response. Unusual amount of calls 24/7 year round equals very normal volume and you should hire someone to answer the phone maybe?

[@Fireberries]

@@DarkFox2071 They were referring to the Citizens Advice bureau in England who are supposed to help people with all sorts of issues like legal advice and debt and benefits etc It's been bad for years

[@maluminse6013]

The fact that he had to use subtitles so his viewers could understand most of these reps says something about the state of customer service in the modern era

[@Mecholix]

i mean, i don’t think they can help their accent

[@maluminse6013]

@@Mecholix Go miss the point somewhere else

[@theosoreos]

as an introvert who dreads to talk on the phone, I would say that you're super brave for doing this. Mad respect!

[@Dani-ln6sp]

Haha yeah as a previous tech support we know when someone is super nervous and I always try to just be super calm and use we language so they never feel blame

[@nikitosirussischausspreche2966]

How do you live, if you can’t even talk to a piece of plastic? Like For example, when you're at the checkout

[@F1ll1nTh3Blanks]

@@nikitosirussischausspreche2966 We don't. Also self checkout and ordering online. You love to see it. XD

[@MisterRay15]

As the guy who's often on the other side of that phone call (I work in customer service), there's nothing to be nervous about bro, we hear a whole lot of shit every day, the best type of customer is one who's respectful and speaks only when necessary, and the occasional compliment or thanks is always appreciated. Next time you're on the phone with tech support, try adding one more line you usually won't say, it builds confidence.

[@nikitosirussischausspreche2966]

@Im_Quartz Dude. I don’t care.

[@frieza2235]

Arun: "Can I please talk to a person" Apple bot: Was that, can I take you on a date❤? 😂

[@raymondarrington5339]

Yes or no

[@muhammadfaiz7901]

Yes yes yes yes yes yes yes

[@rohitkharche7562]

Apple: here talk to siri then 😁

[@NamaTiti]

Having called Apple in the past, they usually were on top of things and were able to fix most of my problems within a fairly quick amount of time. But I’m also in the US and have no idea how that would differ between countries.

[@CelestisForgeUK]

That was strange, indeed. Of course not saying anomalies can’t happen, but I was never left disappointed whenever I needed help from Apple in the UK. In fact, that phone call in this video was… embarrassing.

[@fakhrianuar9264]

Tbh I never saw any apple center at my place in Malaysia. Just shop selling phone but not the center

[@fan_of_swfan_of_sw3804]

No. Apple service one of the worst ever.

[@Utd_YT]

Well Apple's service is TERRIBLE here in Singapore

[@rogelioayus]

Honestly, not every call center of Apple or any company is the same. You can’t expect to have the same people you talking, or the same place that they occur, so it’s base on where you live.

[@PlaneFr]

6:35 I will tell you what they mean here because I am an oppo user There's something that's called "auto power off" it's something that you set the time to power off and another time to make the phone power on again i use it at night when i sleep so i don't wake up to a call

[@eloreneloreneloreneloreneloren]

Anyway this is a really bad support

[@-Akshay-]

This test depends more on the representatives rather than the companies.

[@botherevil2492]

google has the worst customer service believe it !! my pixel phone was having some issues and I called them they Never answered the call even the email which the customer service gave me is of no use from that day I swear I will never ever again buy google products even Xiaomi has better service then them F you google .

[@ajisha8925]

exactly

[@nazmulfahad3044]

@@botherevil2492 Pixel is not even Google's priority number thousand. It's a product technically still on experimenting phase. Google tried, initially was successful like first few generations of pixel because people were willing to pay premium for added features. Since Google's advantages relied on software others coped up very quickly.

[@idl1228]

But it's the company's responsibility to train their representatives for even small issues like this. I used to work in customer service also.

[@Wxkd101]

Samsung must've ended the call because they found out you're calling them from an apple phone XD

[@JyotiSharma_36]

Lol

[@bear2507]

I know this is a joke but Samsung support is terrible. I had an issue with my Tab S7 and they kept hanging up on me.

[@Wxkd101]

@@bear2507 me too i had a j8 and it was really a nice phone but after some time touch didnt work and i called the support and they literally told us to get a new phone

[@Mrkingskelly]

Does any body know who sans is

[@johnpaulonyeama9931]

@@Wxkd101 wait so they do have issues with Thier touch screen as time goes on I knew it

[@mashpotato1799]

Rick Roll: Exist Arun: I'LL TAKE UR ENTIRE STOCK

[@cool-haydo-48]

You should do a video of Rick rolling random phone company’s after calling them

[@Ryuu44]

This would be an intetedting experiment if you would present them with a real problem. Your question was so absurd that I can't blame some of them for not getting it at all.

[@ngesapaul7121]

True

[@atulyaaman7320]

Exactly

[@princej.1699]

This is True

[@JustARegularEverydayNormalGuy]

Same thought

[@ngesapaul7121]

Somewhat I feel the video was a waste of time. A similar videos on LTT KZbin covered this better but it focused on PC hardware.

[@jaiden051]

Nooone: Absolutely noone: Not even Passionfruit CEO: Apple: To replace the screen please go to an Apple store

[@wahidalvi4964]

MoNeY

[@MrLuigge]

my phone discharges every day and I have to charge it again what is the problem? apple: to replace the screen you have to go to an apple store...

[@aaryandabra01]

“They said my phone is going to last three years” “Yes”

[@oreorebus]

bruh

[@TheRayInPV]

I remember back in the 90s and dealing with customer service. They would always ask you to check the simplest things. My computer wont start... have you checked that the electrical plug is connected?... I don't have internet. .. have you checked that your phone line is connected to the back of the pc? I think they can start there with phones now. Start simple.

[@navaks5335]

The thing is, you can’t judge the customer service based on just one call. At least from personal experience I can say that. Like when I called my phone carrier because I had some issues and they said they can’t do nothing about it but when I called the support again the next day the lady that answered was super comprehensive of my situation and solved my issue within like 5 minutes.

[@raghavgarg6909]

Arun did say that in the end of the video

[@hambster9759]

Applies to almost all companies

[@redacted3670]

@@raghavgarg6909 Arun Ketchum*

[@aboodbyxapn8332]

Customer service is as strong as it's weakest point, they should have employeed a method for this type of situation or done enough training for the employees.

[@yesto3rrishuman]

I hate your pfp

[@akhilmt9731]

It's astonishing that blackberry still has customer service

[@mallowbleu8289]

Did oppo just used Twice's alcohol-free as an on hold tone 😂

[@ttga]

Hahaha I noticed that too

[@lexic5928]

ikkkk i was like that’s familiar…… alsoooo jAy wHy pEe

[@Acidbiscuits_এ]

Hello co-once!

[@syubrkive]

i noticed it

[@Nostalgic_Lewis]

That’s what I was thinking😂

[@nodirbekuktamov6041]

Not any operator expects a call from the customer saying that his phone needs to be recharged!!!!

[@cjthegood]

I just noticed that some of the customer service personnel are Filipinos. Kudos to Filipino CSR! 👍 -From a Filipino 🇵🇭

[@marcstephen506]

*"bholyoom ahpp"* I love our accent. (No hate intended!)

[@aar6538]

@@marcstephen506 bro it’s *your* accent no one can hate you

[@kuzmavolkov]

Kinda feel like "I didn't charge it" has them just not wanting to bother as it comes off as a video prompt, a prank or afraid to assume it is that simple since it means thinking the customer is a utter moron.

[@giancole_]

right? not sure if that was the best way to go about conducting this 'experiment' .. kinda just made the video feel like a joke

[@WealthyArmy]

@@giancole_ I think it's a fantastic test. You're being more too easy on the reps than the possible uneducated remote guy that could be facing such a real problem. It's their job to start from the basics to diagnose problems and not to assume that the problem can't be that simple.

[@cfromnowhere]

Don't assume consumers can't be a "moron". My parents in their 60s once did this.

[@nyxed.0]

I work at a samsung call center, you'd be surprised how often the cause of the issue is that the customer is indeed a moron. I'd say about 50% of all the calls we get are just idiots who can't be bothered to type a sentence into google.

[@SAbbasHaider]

He went from Ash to Astley real quick .

[@daymanito0860]

Ashtley

[@TraumaD0g]

In defence of the tech support people, I don’t think they except anyone to call customer service because their phone battery died, also most phones need to be plugged into the charger to actually turn on so you can set it up. I feel it is unfair that these support lines were rated very low, as I see many comments here saying they’ve had great support, and phone charging is such common knowledge that it would never need technical help.

[@khairunshazwin2503]

The part where the guy in Apple customer service said "say that again?" has me wheezing.

[@FadeAwayClips.]

@@Pinñedbymrwhosetheboss-t6n no let’s just get this done right here

[@masaya-kung]

@Cat i subbed to u

[@drownindesigner]

say that again?

[@youku3dcode144]

Hah HUAWEI won 😎✌

[@GimOA]

@@drownindesigner Say Goodbye! **gun clacks**

[@eclp2728]

Rickroll: *exists* Arun: Puts a rickroll in all of his recent videos

[@Memories_broken_]

He will never give Rickroll up,nor will he let it down

[@Markdark05]

Rick astley will never give These videos up

[@gaebolglancer]

There is a video in this rickroll. We got video-ed again

[@Soulz_Samurai]

"But the battery should last 3 years, right?" 😂😂😂😂

[@xplorer4975]

kzbin.info/www/bejne/ZmSwlZ19msibnq8

[@zanemiracle6121]

Right 😐?

[@sooraj9824]

it should last three years, get your facts straight man, by three years he means the life of the battery

[@Soulz_Samurai]

@@sooraj9824 r/whoosh

[@UtkarshDesigners]

Customer care: Yes, just like your mum

[@LightningGamer990]

Hey Mrwhosetheboss you should do a video where you rickroll customer services!

[@jaimiearcher3703]

The amount of "Rick Astley - "Never Gonna Give You Up" references this guy puts in his videos is outstanding!

[@erickmazariegos5778]

A rickroll reference would be... outstanding

[@DohiMissed344]

the phone was running around and deserting me

[@potatonugget6962]

We're no strangers to love You know the rules and so do I A full commitment's what I'm thinking of You wouldn't get this from any other guy I just wanna tell you how I'm feeling Gotta make you understand Never gonna give you up Never gonna let you down Never gonna run around and desert you Never gonna make you cry Never gonna say goodbye Never gonna tell a lie and hurt you We've known each other for so long Your heart's been aching but you're too shy to say it Inside we both know what's been going on We know the game and we're gonna play it And if you ask me how I'm feeling Don't tell me you're too blind to see Never gonna give you up Never gonna let you down Never gonna run around and desert you Never gonna make you cry Never gonna say goodbye Never gonna tell a lie and hurt you Never gonna give you up Never gonna let you down Never gonna run around and desert you Never gonna make you cry Never gonna say goodbye Never gonna tell a lie and hurt you Never gonna give, never gonna give (Give you up) (Ooh) Never gonna give, never gonna give (Give you up) We've known each other for so long Your heart's been aching but you're too shy to say it Inside we both know what's been going on We know the game and we're gonna play it I just wanna tell you how I'm feeling Gotta make you understand Never gonna give you up Never gonna let you down Never gonna run around and desert you Never gonna make you cry Never gonna say goodbye Never gonna tell a lie and hurt you Never gonna give you up Never gonna let you down Never gonna run around and desert you Never gonna make you cry Never gonna say goodbye Never gonna tell a lie and hurt you Never gonna give you up Never gonna let you down Never gonna run around and desert you Never gonna make you cry.

[@radhikasingh2724]

@@potatonugget6962 noo

[@anonymousdudet6489]

@@potatonugget6962 dang

[@nandhagopal8519]

What if someone who actually doesn't know that his phone needs to be charged every 6 or 8 hours and calls the oppo guy thinking his phone might have an issue and gets told to erase all your data 😂

[@xplorer4975]

kzbin.info/www/bejne/ZmSwlZ19msibnq8

[@Amelpe]

Naa, if your buying a phone then you should really know about that.

[@EikottXD]

I'm pretty sure that person would know that batteries have existed for such a long time and have the common sense.

[@jett5084]

Then they are just a waste of population

[@somayough]

I don't think this is a totally unrealistic scenario though. Older people may upgrade phones without knowing the expected battery life of the phones they are replacing, and may not expect their new phone to need charging so often. For example, if you upgrade from a 6000 mah entry level phone which could last a full day on one charge, to the flagship mi 11 which only has 10 hours of screen on time, without knowing that the newer phone has a significantly lower battery life under heavy usage you'd think there's something wrong with your new device.

[@dasherfcb]

"They just ended the call on me" Every interview I've ever given.

[@Ja3zvp]

7809th

[@callistoarmy5576]

Hello guys ❤️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide 🔥...

[@Shawteeee]

@@callistoarmy5576 wot-

[@renofumi28]

@@callistoarmy5576 go sleep, stupid.

[@Hyun_hypper]

Lol

[@trxshgxng8249]

So I live in Germany and as often as I called Xiaomi Support (because I have Xiaomi only) they were always friendly and none of the calls were 8 minutes long. Very quick. Sometimes I even got two options which I could choose, and that's a huge + for me.

[@TabraizTZ]

Maybe the problem was too simple. Most people expect that you already know how to charge a battery and when it runs out of battery. Maybe a problem thats a little more difficult would be better.

[@Azx12345]

I think that's the issue they expect some big problems and wouldn't expect something like this so they overcomplicate the problems first then come to the main issue that's the challenge u have to be spot on from the start

[@justanextra3304]

@@Azx12345 true.They wouldn't expect a person have a flagship phone &not know how to charge it.

[@oldbot64]

@@justanextra3304 the iPhone was marketed as a simple phone that everyone (those who can afford it anyway) can use. So it stands to reason that even grandparents (amd people who are not technically inclined) would be using one and they would have simple problems to ask. Although to be fair, Apple wants you to come to their store to fix a problem.

[@unknowngod8221]

@@oldbot64 well yes everyone know how to use phone but some stupid people who isn't know how to use phone

[@samuelalino8820]

He kinda just prank called them and expected them to find the problem.

[@taplg1347]

Chill apple fan boy

[@aytacofx]

I swear this man finds every way possible to rickroll his audience

[@_haru_na]

And I'm not even mad about it 😂

[@Hackerv-yj9ng]

@@_haru_na same 😂

[@Ummaruchan]

What is rickroll? I searched but I'm still not sure.

[@gokulpayyanur1839]

@@Ummaruchan It is a music video, and people show that when they say they will show something else

[@_haru_na]

@@Ummaruchan if i remember correctly, the legends say he's never gonna give you up

[@trexxx_.]

did anyone notice that that is stanley from the office in the background 8:10

[@Harshit-co5bd]

Everyone's gangsta until Rick Astley makes his appearance

[@Harshit-co5bd]

@:awesome: 🌺🌻 lmao

[@Hyui205]

With Twice's song

[@harshit7031]

Bro we share the same name

[@Harshit-co5bd]

@@harshit7031 lol

[@pastaboiii3324]

I am prepared

[@JonesJames]

This topic is unique . And this topic is important

[@imdru69]

Yep ♥️

[@WadivoYT]

Sad to see Samsung's support was bad Or worst

[@harleyss]

@@WadivoYT kinda seemed biased that apple got 3 stars, even though they didn't solve the issue and they took longer than samsung

[@WadivoYT]

@@harleyss you are right. I prefer samsung more but samsung should have a better customer support Even if we think most of us dont use customer support

[@braders5192]

@@harleyss to be fair, Apple didn't hang up on Arun like Samsung did.

[@jamiea]

Arun: "Who has the WORST Customer Service?" me: All of em

[@shadowlord0162]

@watermelon sussy baka

[@Anyting9OnTopGrrr]

@watermelon pliiz waach da weedioh to remove da viwuss

[@romansenger2322]

I work with machine building companies that would wish their products have only half the connectivity of a smartphone and they are still able to scan their machines for errors or defects the moment someone calls. How come the support of the big tech companies arent doing a scan to sort out possibly hardware, software or setting errors?

[@Illuwaela101]

Cute for oppo to put alcohol-free for the hold music, glad Arun is enjoying it

[@aaronjames8639]

Me: *holding candy bong z intensifies

[@swagatadas2143]

kzbin.info/www/bejne/i2icpHiOiKqVZqs

[@Sarcastic_darkstar]

Wow. I just got shivers. So oppo is using twices song 😍😍😍

[@iWiro]

Yeah kudos to oppo for that!

[@vinithm8727]

I've been to lenovo service center. The people literally fighting each other with the representatives working there. Xiaomi is cool. I've used my power for 5 months and it got repaired and they bought it back and politely said sorry for not having the same color and make. Then, replaced with new version.😂 Same with mi earphones.

[@ShowGG]

I tried sending my laptop back to Lenovo because it had an issue with a keyboard. It was still on warranty and it had a faulty keyboard, but technicians and customer support told me it was my fault and forced me to pay them 150 USD

[@manishkumarpandey9702]

Same experience, Xiaomi customer service is one the best

[@darkm007]

@@ShowGG At least they let you pay. For me they outright refused and that was that, gg and have to fix it myself.

[@Souls4Roca]

@o_O they actually opened there 1st official store in my country last week, no idea if they also have a service center or if they ship them out

[@relklarsen]

@@ShowGG I had the exact same problem with my keyboard on my Lenovo. However, the chassy on the laptop was also broken (my fault). I sent it in, and they literally replaced the keyboard and chassy without charging me.

[@opgameraseem5525]

ARUN: * Is about to rickroll a guy* AD: allow me to introduce myself

[@RaikiriHades]

me: laughs in youtube vanced

[@nohtso]

Me:Laughs in Newpipe

[@thepainter3575]

Me: laugh's is YT Premium

[@sorrynoob_2062]

Me: laughs with ads

[@BK-rh1lj]

me : laughed to those who pays for premium which you could use to donate to help others.