Muse Comparison Video

[@Andrew-nn8xc]

Can you discuss the necessity of the water cooling solution for light hobby use?

[@phoenixrich149]

Something wrong with sharing the price tag for each?

[@atbvip]

You can find it on their website. They don't hide it like other companies who want you to contact a sales rep to get the price.

[@GeekRedux]

This video will be around for a while and prices change.

[@FullSpectrumLasers]

@@GeekRedux Exactly. This is the main reason.

[@shannonfarnsworth6600]

WHY can't the passthrough on these desktop versions CUT ? I was told using the pass through is only for engraving?

[@FullSpectrumLasers]

Our machine can absolutely cut using the passthrough doors!

[@KornerGFX]

When using the cool box am I able to use the internal exhaust fan in tandem with the external exhaust fan. I have an internal exhaust system that came connected my Muse Core and I also purchased the M-Series exhaust fan.

[@FullSpectrumLasers]

Yes, the coolbox is only water and air-assist. Anything exhaust-related is separate. A lot of our customers use multiple exhaust fans, as the integrated one isn't always enough to vent outside depending on your setup.

[@RiseAboveElevation]

I can't find the Fiber system that you mention last, about it being the exact same box just with a fiber laser. I see other fiber lasers but nothing that looks like what's shown in this video.

[@FullSpectrumLasers]

Chris, the Muse Fiber listed in this video was discontinued. We switched focus to our new Galvo Fiber systems, the Muse Galvo and the Muse Pandora.

[@MEM2022]

Can i add a camera to the core one?

[@runalong]

Good question. I'd like to know as well.

[@Metal_Vistas]

@@runalong - Notable that your question remains unanswered 2 months later. Not encouraging.

[@bw162]

Before you buy, read the BBB complaints. The QC and customer service complaints tell a terrible story.

[@bw162]

Shiftedphase That was my reaction after I read the BBB complaints. And since the complaints were all nearly the same, you have to draw some conclusions. They weren’t just “one-off” issues. I was really thrown back by what appeared, in the Muse replies, a very poor attitude towards their customers. Truly an eye opener for me. The company culture seemed almost hostile. I am not impressed with Glowforge either. To much marketing and PR smoke and mirrors. When you go to the “buy” choice on their web site, the price is $16,000 marked down to $5,995. Silly. Their marketing, however is as good as Apples’. Try to get them to explain how one unit is 2x as fast with the same tube. 6 month warranty? The desktop laser industry is all very new with very little transparency in the specs. A 35w tube is normally rated at a “normal” power. But these companies can push them up and report better performance but poorer life on them and the power supply. And the most expensive part, the tube, is a “consumable” and not covered in their warranties. It will eventually shake out but I decided I was not going to be a victim or beta tester for $5-$6k.

[@bw162]

Shiftedphase Regretfully, no. I spent the last 2 weeks just doing research on nearly all of them that looked like they might be candidates and in the same price range. The new Dremel is the same as the Muse with less features. They actually partnered with FSL for theirs. Customer service might be better, but price to value isn’t and I would imagine the same components. I won’t touch Glowforge if, for no other reason, than there software is all in the cloud and without it, their machine is a brick. IMO, they are a Kickstart company with a focus on return to investors. Maybe a subscription service fee to access their cloud for advanced features? I won’t pay $6k for a machine that is dependent on web based software I can’t download. I just think the desktop market is not ready for prime time yet. For 6k, I can get an incredible CNC machine for wood, metal, plastics that is production run quality and has durability. Just can’t put it on a desktop.

[@bw162]

Shiftedphase A lot less expensive too. I’d rather buy a Chinese laser for $1,500 and have to tinker with it than blow $6,000.

[@FullSpectrumLasers]

@@shiftedphase If you're considering one of our machines, we have a great community forum on Facebook if you'd like to get some more opinions.

[@robertfousch2703]

@@FullSpectrumLasers am curious why you won't address these concerns voiced here. The appearance and impression it leaves is not one of trust given what can be seen on the BBB site and in other places. Frankly I was considering this over a GlowForge, but now looking at your reaction to these comments, you will need to convince me the problems documented are addressed and the OC and customer service has been markedly improved.

[@bodiddly12]

Do you have suppliers in the European Union?

[@tonyscott8126]

You need to do a comparison between the muse and the pro series

[@FullSpectrumLasers]

We plan on doing a Pro comparison video soon, then we'll probably do a Pro vs Muse video after that!

[@JoeyRam.]

But without the camera, how the Core machine knows where the material is?

[@FullSpectrumLasers]

We actually just made a video about this. It's unlisted currently because we're going to publish it after our live show, but since it's the best answer to your question, I don't mind sharing it early. kzbin.info/www/bejne/iZ69e2yYqZucjs0

[@prestongriffin416]

can you switch from a fiber head to 3d head

[@sabahfatima3890]

Hello. I have a Muse laser cutter and my wood always chips on the edges when I cut something. Why does that happen?

[@FullSpectrumLasers]

It's really hard to tell without knowing what kind of wood you're using, what wattage your tube is, and your settings. It can happen when you run the laser too hot, or if your wood is too thick.

[@coastalrider1155]

I really want one how much are they

[@FullSpectrumLasers]

The Core starts at $2750 as of this post, but our prices change and we run sales pretty frequently, so I always suggest calling or emailing sales to get the absolute best deal.

[@ilovetechnology8436]

Is it possible to upgrade from Muse Core to a higher end Muse version?

[@FullSpectrumLasers]

Unfortunately, we do not offer upgrade services for our Muse lasers.

[@user-zp5vt1tu6b]

Does the fiber laser out perform co2 with all materials? Or is it only better with metals? Are there any materials co2 is better than fiber?

[@lesliefrady72]

Are you saying that you would need 2 lasers one for metals and one for wood and plastics?

[@user-zp5vt1tu6b]

@@lesliefrady72 essentially yes

[@shadowliving6858]

What happened to the muse fiber?

[@FullSpectrumLasers]

It was discontinued.

[@drganzo1]

I need some more energy from this guy.

[@jessicawark3022]

I would not recommend the MUSE 3D. I have had SO many issues!! I've had it for about 60 days and I wish I could return it. At this point, I'm paying for an FS support person's salary and not getting any use out of my machine!! I call and email almost daily with a new issue and it's not due to user error.

[@FullSpectrumLasers]

Hello Jessica, I'm so sorry you're experiencing issues with your machine. Reach out to my email [e-mail] and I'll look into it personally and see what's going on. We'll get to the bottom of whatever issues you're having. - Jordan

[@jessicawark3022]

@@FullSpectrumLasers Hi, Jordan, Thanks for the apology, but actions speak louder than words. I emailed you immediately after you commented. I have also reached out to 2 other FS employees and can't get any answers. I call daily, you can ask Jarrod. I have nothing but problems with my machine and it was a business investment, so my livelihood depends on this laser working!!!!

[@FullSpectrumLasers]

@@jessicawark3022 Hello Jessica! I reached out to Justin, our Support Manager and he informed me he's been in contact with you, and he's far better equipped to diagnose machine issues.

[@jessicawark3022]

@@FullSpectrumLasers Yes, I’m messaging with Justin. Thanks.

[@mailtojarriya]

Can it cut longer than 20"? Is there a pass through? or engrave only?

[@angy101rulz]

There's the option to add an extension for $895 and it raises the machine allowing you to engrave tumblers and it has a passthrough slot.