What It takes to be a GOOD Application Support Engineer?

[@MusingsbyAmit]

WATCH NEXT Is Cloud Support Engineer a good starting journey in a Service-Based Software Company? 👉 kzbin.info/www/bejne/qpysZHyEftqDidk

[@gowildamit]

Very much agreed. It’s very important to focus on thing you are working at any given point of time. We are distracted population and also suffering from identity crisis. We need even more focus on our acts in general. Rest will just follow.

[@MusingsbyAmit]

Perfect analysis . . .

[@ksaravan910]

Thank you for the great advice! We all need these reminders from time to time

[@kbstylz6944]

Application product support has good career growth sir... I got offered from one mnc company they told roational shift is it good sir

[@Somnath-je9nd]

did you join company? can you give comapny name

[@MusingsbyAmit]

Whether the job is good or not depends on many factors. If you got offered that job you must have made some application for the job. In that case you should go for it. But if you are interested in Software Development and you get into Application Support then you may have challenges where you will keep thinking about software development instead of support.

[@mohammedsaquib5007]

Can I get your contact number or LinkedIn account

[@abhishek_67]

Now you tell buddy.. how was your role? Tell your experience..I hope you will 😊

[@Prabash_Prabhu]

I appreciate this. Thanks for the advice. It feels genuine, thoughtful and concise.

[@MusingsbyAmit]

Glad it was helpful!

[@gunjanaggarwal9917]

Sir, could you give a brief on application support coordinator profile? What tasks i have to do ? What skills required ? Please reply sir.

[@akshaythube6493]

Sir, there is a starup company that creates s/w or ERP systems for schools and colleges, they have opening for S/W Support Engineer for fresher and give the salary of 10,000 pm, can I accept it as a MCA graduate, i have no job right now passing 2023 batch..please guide me sir

[@MusingsbyAmit]

Any job is good when you don't have a job. Because once you join you will gain experience and learn a lot of new things. On the side you can also learn whatever skills you are more interested in while doing the job.

[@rajakaliap9422]

Hi, I have 13+ years of experience in production application support(like unix,SQl, EFT and weblogic 10g) and some batch jobs like oracle ODI , Ctrl+M and scripts . in details unix- Avg 15 commands , SQL- fix Pl/SQL and SQL/nested SQL , Application Side- functional/Log approach. i want to choose some Technology which one suite for me without pre-requisite knowledge? . i tried learning Devops but its look like not fit for me, more on developer knowledge required .

[@malyalanithinreddy4672]

Hello Raja Kaliap, I see that you have very good experience on Production Application Support. I'm looking out to learn on what you have worked upon. I would be glad if you could share some knowledge on how to learn them.

[@kashinathadkine8911]

Sir good explanations. Could you please make video on what application support engineer should mention skill in resume and how to create resume.

[@MusingsbyAmit]

Hi Kashinath, I will make a video on that but till then you read the book. Job search optimised.

[@ajinathgaikwad9779]

Family issues that's way my job has been lost in 2 months..I have 3.6 years experience SQL PLSQL applications support..now company asked me java support.

[@sashikantasahoo7789]

Thank you so much Sir for addressed my query!!! Great explanation 🙏🏼

[@MusingsbyAmit]

You are welcome sashi. That is why we do the live every thursday at 9:05 so that you can get answers to questions that no body has given you so far.

[@sashikantasahoo7789]

@@MusingsbyAmit done.. i will be there

[@saddammd]

Thanks Shashi for raising this question.

[@vennkatrddyyannam3217]

Plz post me more videos, application support engineer, key roles, sql server database creationn ..

[@MusingsbyAmit]

Sure I will create as I get more time.

[@andjeannear8797]

Can you have a talk about career? I am having a hard time to leave the company because my work is not aligned to my passion. You said that I should be great first on this company before finding another one but the thing is, I cannot be very good on what i am doing because I dont like it. The problem now is, how can I look for motivation to finish my backlogs so i can resign without burning bridges?

[@MusingsbyAmit]

I have also said that if you leave because you dont like what you are doing then it is fine. But before you leave have a clear picture of what you are good at. Then see if you can find work in what you are good at.

[@khushbukeshari5577]

Hi Sir, I have just one simple question like, the clients are from the Ireland mainly and i am not able to understand their accent in the call for that what should i do and how to build communication skills in support project?

[@sudarsanrout6191]

As a fresher can I learn oracle sql+core Java+Linux .And what is future DBA jobs🙏🙏pls guide me sir

[@MusingsbyAmit]

Yes all the three you mentioned are good things to learn. There is a good future for DBA.

[@shrigaurav5051]

I'm also want to open a software company, what should I need to do?

[@freemovies1818]

Sir please make video on switching to software development from application support engineer ( database)

[@gracewood6768]

I have trouble on being an support to be honest, I'm developer for months on our company then suddenly they put me on support. I hate what we do there and I get stress wheenver there's a ticket coming in and we're even be the ones to solve/fix the problem. I just ... really hate it.

[@MusingsbyAmit]

You should move to what you love more. If you love development then you should move to that area.

[@gracewood6768]

@@MusingsbyAmit thanks. Ive talked to my project manager and now om on develpper again. Atleast they heard mu opinion. I was developer before i went suddenly into support out of nowhere tho haha.

[@santyy_31]

@@gracewood6768 glad to know that , which tech stack you are using ?

[@gowthamb2058]

Hi sir... I have a doubt... Everyone is telling that the salary of app. support will be lower than developer.. Is that true? If true how much difference will be there?

[@MusingsbyAmit]

As a fresher, your salary depends on what do you know and which company you have started with. As you start growing within a company your salary will completely depend on how you work to achieve the goals of the project or the client or the company which are mostly one and the same. Initially, there can be a difference in App Support Engineers salary vs a Software Developers salary. But after that, your salary is a sum total of how good you are in whatever you are doing and how it is helping your company. So if you are an app support engineer but you are the best one out there then your salary can also go able the software developer's salary. Salaries depend on the invisible position within the company - here find out what is the meaning of invisible positioning bit.ly/invposvid No matter what everyone says. There is no way to determine what will be your salary depending on your starting role or position within a company.

[@harapriyapanda3988]

Which course is best for production support path

[@shivaniawale21]

Is application support and software support profile same ?

[@MusingsbyAmit]

Even the same titles in different companies may have totally different profiles. It is better to really speak to the company and clarify what you will need to do in that particular role.

[@siobhan-marieyankah4931]

Thank you for this video. I’ve recently applied and been offered the role of an application support engineer. I have a business degree and have studied SAP SD and previously worked in phone sales and business administration support. I have no technical background I’m worried this is too much of a change, do you think the role is straight forward to understand?

[@MusingsbyAmit]

Application Support Engineer may be easier than become a Software Developer directly from Phone Sales and Business Administration. As Application Support Engineer you will start getting an understanding of programming. You may still have to upgrade your skills as required to become a better in Application Support Engineer role.

[@taniadey7210]

@@MusingsbyAmit i

[@payallothe7573]

Sir please help me..I want to know that which one is good for the career application support engineer or QA engineer...m stuck in between this two?

[@MusingsbyAmit]

Both are good career options and both have their place in the software industry. As application support engineer you have to make sure that you follow all the processes that are required to be followed so that the application keep running on time every time. Also you need to be able to solve problems and get problems resolved from the development team in case the application breaks. This job requires your problem solving and ability to resolve things quickly. In QA you are managing the quality of the application before it is released into production environment. Here you need a critical eye to make sure that you can find the quality issues with the application. This is more about maintaining the standard of the application. So you have to decide based on whether you are someone who can follow processes and are a problem solver then it is application support. And if you look at everything critically and want things to be perfect then go for QA.

[@payallothe7573]

@@MusingsbyAmit Thank you soo much for your guidance,I was waiting for anyone who will tell me which one to choose ...So I will go for QA..

[@Somnath-je9nd]

which you join application or QA??

[@Somnath-je9nd]

please tell me i am also confused between two

[@shrigaurav5051]

How did you open software company?

[@bharathchandra5228]

Sir what about the career in technical support analyst working on sql linux.

[@MusingsbyAmit]

Technical Support is a very important field. It does not matter what tool or technology you are working on. What you should do is you should become an expert of the said tool and technology so that your future progress will happen because of your expertise in that area. It will also help you differentiate your skills from rest of the technical support specialist.

[@goodvibes5776]

Where can I learn Application Support.

[@mohdfaheem8586]

Hi sir I am working as manual tester . Currently I am looking change Change in same profile is good or need to switch in application support .

[@nandkumarshinde6613]

HI SIR , Currently working in PRODUCTION AND APPLICATION SUPPORT FROM LAST 5 year (TELECOM CLIENT Vi ) . I have knowledge of DB AND LINUX . Not that much good . Can you suggest me any NEW TECHNOLOGY OR TOOLS WHICH IN PRODUCTION SUPPORT WHICH GIVES ME MORE OPPORTUNITY IN FUTURE . Please reply

[@MusingsbyAmit]

There are two ways to grow. One is by learning new tools and technologies which is horizontal growth. The other is learning to manage teams which is vertical growth. Now you need to decide what type of growth you want. Start thinking about that and work towards whatever you feel is good for you. You can also come to my live session on thursday or join me in my workshop on Unlocking your Potential here bit.ly/unlockpot

[@Somnath-je9nd]

sir can you tell how much support Engineer earn after 5 yrs my starting salary is 2.4 lakh, can you tell me any rough number,

[@Somnath-je9nd]

please tell me sir ,I am writing this message in midnight 1.30am ,please This package thing is not letting me sleep please tell me what Can I get or should I leave application support

[@khushbukeshari5577]

@@Somnath-je9nd in which comapny are you working?

[@Somnath-je9nd]

@@khushbukeshari5577 service based company

[@aronichakraborty5192]

Hello Sir , I am working in a service based MNC where I have to provide support to the user who use SharePoint , OneDrive and Microsoft Teams( like user having syncing issue, ticket raised and I resolve the issue ) . Does it fall under application support . And Do I have any growth and also what should I do for growth? ??

[@MusingsbyAmit]

Yes it falls under application support. You have to think about what is your dream. Where do you want to see yourself in a few years? This can be based on tools and technologies you want to support. Or you want to become a software developer. Or it can be just I want to be able to make xyz income. Once you think about your goal which may look impossible. Then you start working on a Path. What is the path can I take to reach this goal. After that it is all about planning and executing your plan. When you are able to follow the 3Ps Passion, Path and Plan then automatically you will see yourself growing.

[@aronichakraborty5192]

@@MusingsbyAmit I am very weak in coding .Also I hate coding. So I don't see myself becoming a good developer.Also my future will mostly decided by the kind of project I will get in future I guess .

[@MusingsbyAmit]

It is not required to get into coding for the best jobs in IT Industry. But you should explore opportunities that will help you grow. Within your area or field. You should find out what can change the trajectory of your career for better options. Do not wait for your company to decide for you. Start thinking and you will see that opportunities will start showing up at your door step.

[@suryad7510]

Same i am also

[@anushaletphilip4280]

Hi sir, I am beginner in Application Support Analyst. I have no idea what all the technical skills required for this. Can u suggest some ?

[@MusingsbyAmit]

If you already have a job then your company will train you. Focus on the training.

[@filipinohomecooking]

Hi, I am a Helpdesk Analyst. Can you suggest what career path I should take to increase my income. I am not into coding and I dont have knowledge in networking. I dont know what path to take to get a better income.

[@iilluminumooconfirmed1676]

You could pursue a career in ITIL (IT Service Management). You probably already work in an ITIL environment if the words change, incident or release management sound familiar. They are non-technical however often offer more money. Some consider them to be "boring" but take a look.

[@sudhakarreddy3529]

Hi Amit, Could you please advise whether support jobs are getting onsite opportunities ?

[@MusingsbyAmit]

Only if the support job is critical and needs to be done in the same timezone as the company. Usually support jobs come to india for 24/7 coverage. In this case they will not need onsite. Overall at this moment after pandemic all jobs support or otherwise have stopped getting onsite opportunities.

[@sudhakarreddy3529]

@@MusingsbyAmit Thanks a lot for your reply Amit. Actually I started my career with Microsoft Dynamics CRM Product Support and it's completely end users focused role to resolve the issues. I have achieved ITIL Service Management Certification as well. Total I have 11 + years of experience with complete travelling on MSCRM Support projects so far. Now my position is Leading a team of members for CRM Support projects. I am exploring CRM Product features/out of box functionalities/functionalities and I am able to understand the Technical business requirements to work with development team before move to production. Could you please advise how to market myself in effective way with my CRM support skills.

[@thallapallisreelakshmi8444]

Recently I had done one interview they want application support for production side but I have 2.6 years of experience in Weblogic admin in that side 24/7 shift and night shift also there I said no is there any mistake I done let me know

[@MusingsbyAmit]

You made a decision. That moment is over. That is past. There is no way you will know whether your decision was right or wrong. We dont have any way to find out if our decisions are right or wrong.

[@pavantejasingaraju3120]

Hi sir, I am going for BCA as I was not interested to do btech. So, after BCA I wanted to do MCA but my relatives are saying MCA has no value now a days. Is it true sir?

[@MusingsbyAmit]

Just now when you asked this question I did a linkedin search. I first gave MCA and India and selected internship and entry level jobs. I got some 7421 requirements for MCA. Nothing else. Then I gave BCA keeping everything else same. I got 3886 jobs. Now you tell me which one is better. You are into computers so think logically. Are your relatives working in this industry? You will not get a job depending on degree you have but MCA will have more opportunities that BCA graduates will not get and competition will be less because a lot of BCA students will drop out and not do MCA.

[@pavantejasingaraju3120]

Thank you sir and I decided to do MCA after BCA.

[@MusingsbyAmit]

@@pavantejasingaraju3120 Best wishes. Work Smart. Work with focus.

[@knaga-ed2wg]

EVEN IAM A FRESHER STARTING MY CAREER AS APPLICATION SUPPORT ENGINEER L1 POSITION JUST EXPLAIN HW WE HAVE TO WORK SIR

[@MusingsbyAmit]

Watch these videos here kzbin.info?search_query=musingsbyamit+application+support

[@sagarkodag8896]

Sir I have completed my B.sc degree in physics.... And now I am learn SQL language then it is possible to get a job...... please suggest me

[@MusingsbyAmit]

If you learn SQL then you have to go into Database Development or Database Adminstration. You will still need to learn how to design, develop and implement databases in any project. Plus you need to learn how to write SQL queries CURD operations and views. If you do that then you can start as Database Developer.

[@anandl2169]

Is the desktop support engineer is good for our future career?

[@MusingsbyAmit]

You can start at Desktop Engineer. But after that you have to progress. You have to think what will take you forward. Networking, Data Centre Management or Cloud Administration.

[@piyushbadhai3053]

Sir core branch students have future in it

[@rishu_ramdiliya]

Sir Please can you make a particular video for l1, l2 and l3 suppport, Because i have lots of dought about that , so i am requesting you to make a particular video in this topic.

[@MusingsbyAmit]

Sure I will

[@rishu_ramdiliya]

@@MusingsbyAmit Thanks Sir

[@subhasishballavgoswami6306]

Sir developer easy ya production support course easy

[@DanielVazquez]

Can I switch from support engineering to product development engineering?

[@MusingsbyAmit]

Yes if you follow a proper Path and Plan.

[@abhisheksingh2520]

For fresher is it ok to go for application support? Does this role have better growth in future? Please reply sir..

[@MusingsbyAmit]

Any work is good or not depends on how you work. You make the work good, bad or ugly with your skills. If any company is ready to pay you for doing some work then that work is important.

[@SaiKumar-pc2fi]

Hi Joined as a production support, how will be carrier, please suggest.

[@sumanvloggs]

What is ur salary and I'm b.a background can I get job application support specialist

[@SaiKumar-pc2fi]

@@sumanvloggs Let me check

[@MusingsbyAmit]

Your career will depend on how you make your career to be.

[@hollywoodbollywoodmovies3214]

Sir am QA engineer now i want to switch a career in SQL Server DBA how to switch

[@MusingsbyAmit]

Hey Why dont you ask me in the Live Session

[@afifahberry7217]

Thank you for this video sir. I found this at a good time in my life. Your advice was very helpful.

[@MusingsbyAmit]

Glad it was helpful!

[@vaishnavi36]

Sir how can I connect with u ?

[@MusingsbyAmit]

Connect on LinkedIn. Check on About Page.

[@vaishnavi36]

Amazing!

[@MusingsbyAmit]

Thank you! Cheers!

[@shine5521]

Can one switch from Application Support to Java Developer

[@aronichakraborty5192]

No

[@ankurrathour7235]

Yes, my friend did it. He moved from application support to java developer

[@MusingsbyAmit]

Thats great to hear.

[@MusingsbyAmit]

Yes certainly. You can follow this video kzbin.info/www/bejne/jmm8faOVmJuJeLs

[@manishpatil5139]

Sir Thanks Very useful explaination Can you tell me How can I start my carrier in Software field ? I am BE having experience in PLC automation field

[@babu-vp3fp]

Same here sir, wr r u from,

[@saiourbeaconoflight1866]

Application support is a good career sir?

[@MusingsbyAmit]

Any career where you know the skills and you can do the job well and that job pays well as well as it has a path of growth is good career path. Application Support is required by Software Industry. So it is a good path. You always get paid to do what you already know. But after that how you keep learning and growing is entirely in your hands.

[@riyazshaikh8930]

Sir please make video on BCA student

[@MusingsbyAmit]

Hi Riyaz, What I am seeing is that if you are a BCA and want to get into Programming Jobs in IT Industry then you have to do some certification or complete MCA. Most software developer jobs require BE or BTech or MCA or MSc etc.

[@riyazshaikh8930]

@@MusingsbyAmit please guide me sir how i Can get job after BCA learn necessary Mern stack developer . i am second year student of BCA. MCA is required for get job . ? please guide on youtube video here is my portfolio talk2riyaz.github.io/Riyaz/

[@Velben]

whats the difference in application support engineer, analyst and specialist?

[@MusingsbyAmit]

All three are different is what I can say. If you read job description of these you will get the difference.

[@HARI-nm2iz]

Last line: stay focus on what is infront of us and do the best and don't think about everything else when we need to concentrate on this moment. Work it until I make it. Wow amazing video❤ If we perform best here, we can definitely move forward with good hikes. If we are in the scarcity of today job and not performed well, switching to another job will be not bad but some friction will arise instead spend good time learning ourself and work and fix ourself is the key to become joyful in present job and good hike and happy in next job. Thank you I will follow the same. ❤️💯👍

[@MusingsbyAmit]

Thank you for the summary.

[@HARI-nm2iz]

@@MusingsbyAmit thanks for your reply sir.

[@anandblock]

Sir can you give some points on what are the challenges faced in production support?

[@akhilesha2203]

I have experience in ERP, CRM (no coding),but I don't have payslips, EPF because of which I was put into support analyst.(2.5 lac),while people who can't understand the business flow of the company get more than 6.5. how can I show that I am an ERP developer,Salesforce is easy compared to other CRM ERP

[@MusingsbyAmit]

If you have experience in ERP and CRM then you have to prove your experience by working in those fields. Payslip will not prove your experience. Your knowledge and communication skills will. You have to talk to your resource manager without comparing to people who are getting the higher salary. If your work is comparable or better than high paying jobs people then you will get that salary. But you cannot go and say that I know more than these people. There must be something that the company found during the evaluation process because of which these people have a higher salary or are considered right for that job that they did not find with you. So identify those gaps and try to fill the gaps. We can never say that I am better than someone else because there is no way to prove unless you get on the same project and are able to do the work that they are not able to do or do it faster than them. Akhilesh, I feel you need to learn how to become an A Player - check this www.iturnimaginationtoreality.com/invisible-position/

[@AB-cf7gr]

Hello Amit i watching since 5 months nice video's , i back graduate working in BPO back office can I transit my career into it using course my age is 35 please advice , many more people are looking to change their career

[@MusingsbyAmit]

Hi Ganesh, To transition into IT you should think about things that you can do coming from a BPO background. If you jump into programming then you have to start from beginning and that can be frustrating. Instead you should get into QA or Project Management or Data Science etc. Get into things where you can use your BPO experience. But it is possible. You have to have confidence and enthusiasm. Dont come in thinking it will change your life overnight.

[@AvinashSingh-le9rc]

Hi sir curently m working with cisco as Network support engineer/ Asset management and payroll company is IMSI, and now I got selected in Accenture for Enterprise Network Operations SW/Application Tech Support Practitioner Is switching is good for this position please help me out I have to give letter for notice period in my current company.. Or can I get your phone no I am in very critical situation..

[@MusingsbyAmit]

Hello Avinash, This is not a simple yes or no answer. Also because your career is dependent on this I need to have a good conversation with you before giving my suggestion. I have started a one hour consultation for career guidance at Rs 495. In this I will brainstorm your problem and provide you with solutions. Based on the solutions you can make further decisions. If you want this solution then you can connect with me on linkedin from the about page of this channel. We can take it from there. Best wishes.

[@akhilesha2203]

Avinash,can you help me to guess the salary range,a ERP, CRM developer(no coding) could get in a company.i have good understanding of the business flows and all but don't have payslip,EPF to show my current company because of which I am getting very low salary. If possible please reply

[@shivamjaiswal6639]

Not subscribing u because of glitches

[@MusingsbyAmit]

Sure Shivam. Best wishes to you.

[@musingsbyalex7764]

Sir question answer technical question aaj he 9 o clock tuesday

[@MusingsbyAmit]

Hi Alex, I was doing Musings with Entrepreneurs on Tuesday. But only one or two people showed up. The regular Musings with Software Engineers is on Thursday at 9:05 PM. That I will continue. Maybe if someone comes up with a business or entrepreneurship question related to Software Industry then I will also take it up there.

[@MusingsbyAmit]

Lets meet online in my live on Thursday at 9:05 PM. I have also got a better WebCam so that I have clear video. I have been testing video over the last one week. Because I found out that the video was glitching. So next experience will be better.

[@musingsbyalex7764]

Ok sir thanks for reply