My 12 golden guidelines for CX, by Steven Van Belleghem

[@MrDenonline]

Mrs. Van Belleghem during my researches for my bachelor thesis I found your video. I really need to say your video is the best video about small and quick CX improvements with huge result, I saw in a while.

[@StevenVanBelleghem]

Oh, wow, this is such a great comment. Thank you for these words, makes my day!

[@TimoToivonen]

@@StevenVanBelleghem I have to say, I'm on same position as MrDenonline. I'm building up my bachelor thesis and doing some research for that. Your videos are great.

[@StevenVanBelleghem]

@@TimoToivonen That is so cool to hear! Glad I could help! All the best with your bachelor thesis!

[@o-zone-o]

Nicely presented Steven. Time and again we talk about CX but the challenges we face are also real. How do you tackle the issue of resistance to change enabled by technology - for both service provider and consumer?

[@StevenVanBelleghem]

If a customer isn't using your digital tools, it usually means that they are not good enough. Everyone is used to digital tools, but we have a zero tolerance for interfaces that require an effort.

[@andromedamaxima1543]

Always excellent! happy new year Steven!

[@StevenVanBelleghem]

thank you. Happy 21!

[@makeupfavs8193]

Well done Mr Steven. Your videos have helped me so much. Cool observation when you summarize your advice and provide them in numbers example “ 10 tips” you get much more views. Many success to you 🎊cheers

[@StevenVanBelleghem]

Thank you. That is so kind!

[@jy7140]

i worked for a giant brand company. my manager and brand mkt team don't really care about cx. they just care about the instant sales figure.

[@StevenVanBelleghem]

I love sales results as well. CX and great sales figures shouldn't be fighting with each other, they can be great partners.

[@cafethucchien9175]

Thank you so much

[@StevenVanBelleghem]

Thanks for watching my videos