My Review on HONK Technologies

[@imdave320]

I've been with honk for a month or so now. Pros: They pay with credit card or you can set up direct deposit which is nice to avoid CC fees. Money is deposited in the bank next day. You can also set your own rates within the desktop version dashboard. I also have higher rates than those in my area because I know what I'm worth and I know my company will outlast those who are out here doing $50 tows. SMH to you guys, you know who you are. If you have the app set up, you don't have to answer phone calls which is nice when it gets busy. Cons: When a digital dispatch comes in, they request you to select a driver before you have ANY information. They don't tell you where its at, what kind of car, NOTHING. I will get a digital that says I'm only 15 minutes away but Honk doesn't know that I'm loaded or that I have another car and they have never accepted my call when I select an ETA over the time I am away from said call. Sometimes when a call comes in, the app doesn't work properly and it won't allow me to choose a driver. It's like the option is there but it doesn't register. I've made them aware of this multiple times and they don't seem to do anything about it. You have to pay attention to whether it's a flatbed request or not. I took a call for an AWD and I used dollies and requested payment for dollies along with the video you're required to send. It wasn't until hours after job completion that they refused approval and wouldn't pay me for the use of dollies. You can't have separate flatbed rates and wrecker rates which isn't great in my opinion. There is no live dispatcher to talk to if you ever need to get a hold of them with any issue. I had my rates set at 70 to hook, 3 free miles, and 2.50 per mile loaded. Because of the cons and them refusing to pay me for a job that was already done, I have increased my rates to 80/hook, 3 free miles, and 5 per mile loaded. I don't go to calls over 10 miles out of my range because they don't pay en-route mileage. I also don't do any AWD or anything that might require dollies or a flatbed. My average rate they payout to me is around $100 per call but lately it's been more like $110. Another bad thing about Honk is that when you bid on a job, (I always submit my current rate because the "take job now" option pays about half of what it's worth) it takes a couple minutes because they continue to search for a provider that will beat your price and time. So in the meantime, I will get a call from someone else who pays cash and I give them an ETA because Honk hasn't given me the job yet. I will go to my cash call and on my way there, Honk can't find a better provider and they give me the call. So the end result is that I go to my cash call then do the Honk call and then I get a bad rating because they want to pick and choose and drag their feet trying to save a dollar. First Come, First Serve. I treat all my customers the same. I'm not going to refuse calls while I wait for Honk to send me a message saying I've won the bid. Half the time they don't send me the call anyway because of the bottom feeders that do it for cheap. IDC. I treat Honk like the motor clubs. I do them when it's convenient for me and my business. Overall, I will continue to do business with Honk but they will get treated like motor clubs until they change a few things. I hope this helps someone out there and for those of you doing tows for cheap, you're not only hurting the industry, buy you're killing your business.

[@jaybaby6991]

Real talk good luck

[@SteveTruax]

Ive been trying to figure out how to charge my rates but the site dont give me the option and Iam trying to figure out how to do direct deposit and cant figure it out

[@imdave320]

@@SteveTruax start taking cards upfront my friend. It’s the only way…

[@SteveTruax]

Ive been all over the site to figure out how to change prices and find invoices

[@towuniverse2443]

Honk sucks

[@farahalzaidi6911]

How to download a honk Mastercard from my email please??

[@towuniverse2443]

You shouldn't have to download it. It should have been sent over as an attachment.

[@farahalzaidi6911]

@@towuniverse2443 They are send me an email after each tow I do and it is a mastercard with card information! Now what I do how to get the money out

[@kennethbattle6820]

How or what companies can you get commercial general liability insurance

[@ga400roadsideassistance2]

Thank you for the video. It does share a lot of insight on how motor clubs work. We actually don’t do motor clubs anymore. Keep up the good work as always and stay safe brother 🤜🤛

[@towuniverse2443]

Thank you for your support.

[@EdgarMartinez-ud4lv]

2022 the option to add your prices is no longer available on the desktop, i just got with them and tried to look to add my prices and those sections to add your prices is no longer available :(

[@kenny4952]

Dam

[@Espinal_424]

how can you see what the retail rates are in your area?

[@towuniverse2443]

Call your competitors and see what retail rates they are charging.

[@EdgarMartinez-ud4lv]

@david Fust how do you add your own prices on the computer??

[@redlineimportsperformancel4031]

Honk is not bad to work with I definetly recommend working with them. Only advice I can give is to get signatures. I changed a customers tire and the spare was low on air so he called into his insurance company they cancelled the call after I completed the service. I didn't get any notification that the call was cancelled until I tried to submit the PO. I had to file a claim with accounts payable. I did have the vin number from towbook so that helped but they payed it after I stopped taking any calls for a few days. I feel as a motor club or 3rd party dispatcher that's their job to make sure the customer know if he/she has a GOOD spare tire. They are a motor club they do work with some smaller insurance companies as I ask my customers who they called to get help.

[@drakevandross6683]

you should always carry an air compressor

[@BroadwayLTDProductions]

Yep I have a 3 gallon pancake compressor with a 5 gallon aux tank.

[@Espinal_424]

i know this video was in 2019. So now three years later, your price vvs honk for non tow services is what?

[@towuniverse2443]

I dont do honk anymore.

[@Espinal_424]

@@towuniverse2443 yeah I saw that in your later videos lol. Sorry was going in order from oldest to newest haha

[@Espinal_424]

@@towuniverse2443 I also commented on another video I believe if you come across it.

[@classictowing4532]

I cant understand how auto clubs think they can pay us rates cheaper than we were doing them 25 years ago. Our local tow rate here averages about 75 dollars. Some are 100 dollars. But honk wants us to do them under 45 dollars.. we were towing cars for that in 1992. Whats your opinion on this?

[@towuniverse2443]

Your absolutely right. The rates that are being offered are from the early 90's. As long as providers keep running them for peanuts, we will never win the fight. Wait until congress passes the legislation to increase Liability insurance to 2 million. A lot of those $45 dollar companies are going to go under quickly.

[@classictowing4532]

We already have the 2 million dollar liability insurance.. but I'm sure a lot of the little guys around here doing these tows for that will go under because they rely on the Auto clubs.

[@xmo552]

@@classictowing4532 Hey Classic.. we should all just drop them. It is in no way profitable unless if we're passing by when it comes in. Other than that, no way. Onsite: when do you think the insurance will go to 2 mil? This is the 1st time I heard about it.

[@classictowing4532]

Just here recently a towing company moved here from Texas. From my understanding Agero asked them to come here and run. They have money to back them. They have put 5 new trucks here. I know one of the drivers for them and he showed me his digital dispatch. On of his tows stood out to me it was a 8 mile tow his company did for $37.00. I couldn't believe it. I told him they can have them for that rate. They run him across 5 counties for those prices.. I'm at a loss for words I don't know how they can stay in business like that. I mean we have 3 trucks but I can't justify doing them that cheap.

[@youngchirp12]

@@towuniverse2443 how much do honk pay can I get $60 a call from them or do they try to give you cheaper than that?

[@jovannyzavala527]

How do you pay your driver's? Subcontractors? or employees? Thank you for your videos.

[@towuniverse2443]

My employees are paid hourly, but thinking of switching to hourly/commission.

[@Pressure83.]

Onsite Towing and Recovery what type of commission was u thinking about paying them

[@enriquemartell1330]

I think we all need to set our rates at the same amount and they will have no choice but to pay everyone the 105 for roadside rates

[@xmo552]

That's what we did in our town

[@PremiumFuelOnly]

@Enrique Martell But that could be considered illegal "price fixing"

[@xmo552]

@@PremiumFuelOnly You only sell premium fuel??

[@alenhider]

What are your retail and motor club rates?

[@towuniverse2443]

85 hook 6 per mile. I wont discuss motor clubs on here

[@marcosyteel837]

Thanks for your time and get the word out about this industry.

[@luisclarosbarrera1433]

Thanks for the content. Could you do a video showing what your rate are for the other companies?

[@towuniverse2443]

My retail rates are 85 hook 6$/mile. I wont discuss motor club rates

[@luisclarosbarrera1433]

Onsite Towing and Recovery I appreciate it. I just started my towing business in Virginia and got my first contract with Agero.

[@xmo552]

@@towuniverse2443 Hey home-slice what's the next big tow show that worth going to?

[@nextleveltowing24-7towingw2]

Hey you forgot to cover the GOA fees they only pay $20 no matter where it is , the last 3 calls we did for them were GOA because they take so long with the customer waiting on the side of the road hours and hours because there calling around trying to get the lowest price then when they dispatch and we get out to the job under our eta customer is gone then you have to call back in to get a GOA and fight them for hours talking to supervisors trying to get more than $20 bucks out of a GOA what’s your experience with the GOA’s?

[@towuniverse2443]

I had 1 GOA and they ended up paying me half of the agreed amount. If I have any issues, i will do a video on it. I saw your truck on 9w the other day!!!

[@opmnavar]

I always bring it up and let them know that my goa is the same amount for the aprovead po amount. Ive lost a couple calls due to that but saved the headache

[@priscillaesquivel3742]

I'm a dispatcher, I can't understand the people that call us from HONK. English is their second language. It's hard to understand what they are saying, and they talk super fast. I hate it so much its frustrating.👎🏻

[@speedkartel]

I totally agree with everything you e said.. I've done maybe 6 calls with honk. Lately they been sending call that are way to far and not worth going to. For example I'm based in Brooklyn NY, why would I respond to a call in New Jersey for $90. They need to speak to the actual tow companies and see how to operate their whole system better

[@towuniverse2443]

mr. prezident I spoke with honk yesterday. no one seems to voice there opinion, that's why this happens. I will be doing a video on what transpired and how we service providers need to address it.

[@speedkartel]

@@towuniverse2443 keep up the good work .. your changing the industry one vid at a time bro

[@charliemack2167]

Im out of Philadelphia and been dealing with Honk for a couple of years. Your absolutely right as far as them wanting you to do jobs for little to nothing. I used the same tactics showing a lower rate then calling back in to adjust it. A lot of these other companies is F#cking the game up for the real hustlers. Some companies are doing tows for $30 dollar hook rates 😂 We need a nationwide (Towing Union) that would set a certified rate for every city for hook rates and soft services to challenge these companies and to make the game of Towing and Roadside based off of Quality of services. We need to understand as Towing companies that we have all the leverage! The tactics of these companies like Agero and down the line are brilliant because they force us to bid the price down in their favor and their just the middle man. I can go on and on . Peace and Blessings to you Bro keep doing these videos and much success Honk does pay on time every time tho 💯

[@ifeanyiugbo8362]

Charlie Mack they don’t pay everybody on time!

[@xmo552]

The few tow companies in my town all matches rates in an effort to control Honk in our area.

[@Quiccsavofilms]

How do you deal with payments if you have a team with your honk? Like hourly wage is out the question so what's a good way to pay your people?

[@auzziehehe9954]

Hey Luis nice content, am also new in the business bought a the company from my brother, the name is Perth well known in my town but am struggling to raise my average ticket my bro had it way low such as 30-35 for local tows no hook up rates just flat rate prices. Will really appreciate if you could do a vid touching this topic, pricing etc etc am basically a one truck guy right now I don’t work for insurance or city police I have a lot to learn any info you can share will be appreciate thanks

[@FF-vp3jq]

Their new get it now feature sucks. We have a set rate with them and they want it cheaper just to get it now. A real pain at times.

[@cajunfamily5227]

I was 3 mins away with pay now feature, dosen't matter my rates are my rates weather I drive 30min or 5

[@gavinoctavien1953]

@@cajunfamily5227 but sometimes they try to send you 45 mins away with your rate

[@cajunfamily5227]

@@gavinoctavien1953 that sucks too just gotta take what you think is profitable for your bottom line,, hope yal doing well through all junk thats going on,

[@gavinoctavien1953]

@@cajunfamily5227 thank you. I flip use cars and use honk and urgently as extra side income. It’s hard to use them full time with the little money they pay us.

[@rickeyturner5241]

@@cajunfamily5227 how did you get your contract with Allstate? I’m trying to sign up with them and not having any luck with getting the correct information..

[@66towing99]

We are in business to make a profit. Fire the low ballers and free yourself up to give quality service for the customers that appreciate great service by paying well.

[@traycarter6155]

Honk charges their customers $150 for a jump and gives the tow truck driver $25 when in reality they should get the $250 and the tow truck drivers get the $125 their pimping the tow truck drivers

[@henhudwrestler]

hey… i can give it a try

[@PaulAtreides682]

Thanks for the insight!

[@towuniverse2443]

Anytime!!!

[@xmo552]

@@towuniverse2443 Is work slow right now, how do feel about starting up RIGHT NOW? I kind of think I should kick back until things get better. Opinion?

[@towuniverse2443]

@@xmo552 i started up in a different state in October. Light duty sucked, so I switched to medium duty towing and this week I might pull the trigger on a new heavy. It honestly depends on the market. I know a lot of companies have gone under, Moreso the light duty guys because of the lock down people stopped driving.

[@xmo552]

@@towuniverse2443 Thanks

[@xmo552]

@@towuniverse2443 Have you ever been to a tow show? Which is the best one? I'm thinking of going to the Florida show in April.

[@garynewsome674]

I’m out here in Florida single owner/op, the prices out here with these cut throat companies is rediculous. I cancelled all the mc contracts and been doing way better. MC’s are a joke.

[@bm1588]

im just starting out as an owner operator. im wondering how many jobs a day i can expect to do with a territory of about a million people

[@bm1588]

i've heard some say that they average about five calls a day while i've heard others say they do as many as 15 some days

[@garynewsome674]

b m what state you’re in?

[@bm1588]

@@garynewsome674 austin texas

[@garynewsome674]

b m yeah I dumped the mc’s and just do honk calls. Agero and all them scam clubs still call and I go deep in there pockets. As a single owner/op I make way more since I got rid of them clubs. @onsitetowing business is way better

[@royalcrowntowing2464]

They should be a nation wide minimum 100 dollar on hook charge that's set by federal law for motor clubs using independent tow contractors that meet there minimum insurance requirements. 1 million auto 1 million commercial liability and 150k on hook Also they should be competition laws preventing local city governments from using only a certain number of tow business that are part of a racket for all the traffic accident calls like in Las vegas nevada it causes a monopoly business in the area and snuffs out competition. it costs so much to insure and have the right coverage to operate a tow business and if your providing a service that meets the requirements of the motor club then you should paid a rate that allows you to operate at a fair profit If agreo were under paying there staff the minimum living wage then they would be litigation The same sould apply to motor clubs contractors Uber drives did it and lobbied for change uber pay there drives insurance and they have small over head compared to a tow business So why cant the tow community club together in the face book groups social media and get enough petitions together to lobby for change what do you need to do to lobby in the USA R J Scott 🇬🇧 from The UK CEO / owner / operator Royal crown towing llc Las Vegas nevada 🇺🇸

[@towuniverse2443]

Lobbyist are never in it for the cause. We need to protest as an industry.

[@xmo552]

Royal... That's exactly what I've been saying. Exactly.

[@eesklnt6944]

@royal thanks for mentioning you are in Vegas!! I’m really interested in knowing if you have a good volume call with Agero, Urgently, Honk and any other motor club or if it’s easy to get jobs on your own?? Greetings !

[@qrs3658]

NY Thruway regulation says $80 is reasonable for Hook up

[@fixingcarswith15thstautomo36]

Nice review, Thanks.

[@towuniverse2443]

Glad it was helpful!

[@classictowing4532]

Also Honk as now taken away the take it at your rate feature.

[@towuniverse2443]

Main reason why I started bringing them up. My last video caused them to drop me. They did not like how I made a video on how they are taking 47% to 58% of the $$ from the calls. Immediately after that video they stopped sending calls. I guess the truth hurts.

[@classictowing4532]

Do you have any dealings with Quest Towing?

[@phillytowsquad73]

I agree with you coming from Philadelphia w/p Onestop tow now phillytowsquad in fl.aka it’s the same for repo work .

[@MrDrmechanic]

Honk chrges 75 8 get 15

[@unclebilliamtube]

You get 15$ for which job? Tow, tire chng, jump?

[@gustavoosorio7797]

Yea that’s the reason I let honk go they operate Saint as a motor club

[@eljefedejefes]

no way