My Kenya Airways Flight - The Good, The Bad and The Ugly

I flew on Kenya Airways B787 Dreamliner from Nairobi to Dubai. In this video, I will share with you my experience of flying Kenya Airways.
I visited both The Simba and The Pride Lounge of Kenya Airways in Nairobi Airport. The Pride Lounge is much bigger and more comfortable in my opinion. The boarding process was not smooth, my flight was delayed due to the late and slow boarding process.
Once onboard, the Kenya Airways crew were friendly and attentive. The Business Class is arranged in a 2-2-2 configuration. The seat can go 180 degrees fully flat but with little privacy. After takeoff, a simple and underwhelming dinner is served.
At the end of the flight, I give my verdict on flying Kenya Airways.

[@webwana]

Happy to see all Kenyan pilots. If we do not have enough Kenyan pilots, then let's give more Kenyans the opportunity by investing in training. This was my dream job before my father told me that he would have to sell everything to take me to training school. I had to settle for an engineering degree.

[@annenganga9055]

Hi Sam, I'm Kenyan and a former QR Cabin Crew. I have to agree with you about the ground staff in General not just KQ. Not all of them but most need more training in customer service.

[@eazy1987]

One of the guys once pushed me instead of saying excuse me. From that day I told myself never again. They need retraining

[@angelat5554]

i remember when i was boarding a flight in kisumu this lady was being bare aggressive with a customer over a bottled drink she bought after passing security and everyone just gave her dirty looks as they boarded the plane

[@Channel8eight]

I flew KQ for almost 6 years when I lived in east Africa and we had absolutely no issues whatsoever with the airline. As a matter of fact, after flying a couple of airlines in Africa, we strongly believe that Kenya Airways is the best airline on the continent.

[@islandcactus1508]

Well it’s not like we have a choice.. its a shit show in a shit continent..

[@headplant1954]

Very true

[@cyrxxrx-.-9547]

Ethiopian airlines

[@headplant1954]

@Bloxy Haider turkey isn't in Africa 🤔

[@islandcactus1508]

@@cyrxxrx-.-9547 nooooooo! Apart from the good looking stewardesses

[@brentliosmithii3467]

If the airport/gate crew are very unprofessional while the the Cabin crew were very good and friendly, then the gate crew are making everyone look unprofessional. First impressions are powerful.

[@evalinewandera3625]

They made me think of my daughter she can do this job without even training

[@kap849]

@@evalinewandera3625 I can do this job with a few hours notice!!

[@nanatiti2006]

Kenya airways top management needs to view this video and improve their services if they want to compete with other top airlines. This is an eye opener. Sam Chui, thanks for the wonderful video.

[@MJ-ye7dd]

The top management are quacks. This is terrible

[@isaacbalamu3876]

Meaning what @mutude? It is that altitude exhibited by we Africans which fail us to appreciate where we need improvements. Constructive feedback is good for KQ. I dont fly it and don't think I will fly it very soon unless if it is the only available airline. Nothing surprised me on this video. But the crew where better than those on the ground.

[@samfxful]

They must have watched it with tails between their legs

[@isaacbalamu3876]

There are so many better Airlines flying in Africa than KQ. I travelled three times, the first from Heathrow to Entebbe, reached Nairobi and they told me I had been put on waiting list Nairobi Entebbe, flight was full and the next available slot was 12hr later. So they confirmed my flight to Entebbe knowing they would hold me at Nairobi, traveling 8Hrs then spending 12hrs at the airport! Second flight was to Kinshasa and I arrived there but they had left my 🧳 behind. Had a week meeting but had not luggage and they brought it three days later. Then travelled from Burundi to Entebbe via Nairobi and still luggage was left behind. That was the last I would ever travel them. ET SA and Rwandair are far better than them. Air Tz haven't travelled it yet but I presume they are better too. KQ over dominated the African Market for so long that they become complacent, the reason today they still don't appreciate customer services is key to one coming back.

[@isaacbalamu3876]

@@alexandermutune6131 i never said anywhere how anyone forces anyone. Public discourse dictates respect, my interaction on this matter premixed on your rejoinder that already the bosses of KQ have viewed the video implying and insinuating how then there is no worth of comments from we the other users of the airline. Forgetting if there are good at their job too, they still come here and read our comments which enables them to improve. So don't suppress public debate, actually that is cyber bullying.

[@thorfinn7291]

The Kenya Airways livery is absolutely gorgeous.

[@jaelbellice]

I love how the flight attendants even know the country of origin of the drinks. Chardonnay (French) Sauvignon S.A . Super proud … and even when they asked you if you knew what your name means. Super friendly and social. Give that lady her flowers 💐

[@jaelbellice]

I’ve just seen her name is Rachel from her tag 💗. Beautiful soul

[@MuhammadFurqanAdil]

@Evral Tatum-Mcfield exactly!

[@Seren_ity22]

​@Evral Tatum-Mcfield 💯💯💯👍

[@annea5781]

When I was shocked that he asked where the Chardonnay was from. What other country but France was he expecting Chardonnay to come from?!

[@MarWanshNomad]

Kenya 🇰🇪🤩is one of beautiful countries on the world worth to be supported, good job 👏

[@kenyanempress9175]

I was a FLIGHT ATTENDANT with KQ...It was the BEST JOB EVER, i personally, would do it for free...I had tears in my eyes seeing the red uniform again...I MISS MY GUESTS...I MISS YOU KQ!!!🇰🇪🇰🇪🇰🇪

[@saimzmuiruri]

🤗❤

[@Jus_faith]

What made you leave KQ?

[@kenyanempress9175]

@@Jus_faith the COVID-19 situation

[@RepentJesusisComing]

Those days are gone it is not the same airline the airline you would work for free is long gone.

[@kenyanempress9175]

@@RepentJesusisComing Satan .that you?

[@deega1234]

whether Sam Chui approves this airline or not, I am always going to support Kenya Airways. Love from your neighbor in Tanzania.

[@kingsman7965]

ndio ivo mkuu.akuna kuangushana kiafrika

[@EricOrenge]

Great...team kenya 🇰🇪

[@whiteshilyzz4219]

Thx

[@siyu313]

Despite the shock of KQ ground staff not knowing who Sam Leopard was, I actually think it was a good think. It is not too often that Sam gets to have a honest review of an airline since if people know who he is, the A game comes out. That said the entire airport staff from KAA, Customs to Airline need proper training.

[@DLN47]

I had to lookup Sam leopard.

[@kurtgubitz]

Whenever an employee demands photography be stopped, there is a very good reason; they are awful at their job. Sam, the sped up daylight into darkness cockpit shot was terrific. It was like we saw the whole flight in seconds.

[@automaticacidemer]

I agree that was a great shot 👏

[@bolaji.balogun]

@@ianm8218 privacy? the dude has his half his face covered. Its most likely to hide their terrible customer service. I was just laughing when the guy came to stop him from recording. Limitation to knowledge i guess. Great video!

[@mozvidz]

​@@ianm8218 *_That's total BS. What privacy is demanded when working in a public space where no personal data is at risk, and that other airlines completely approve and even encourage? I'm Kenyan and I think that guy is one of those guys without qualifications but with relatives in management who got him that job as a favour and gives a bad name to Kenya! Trash!_*

[@CHSCRTE]

My first thought.. 😂

[@Ramon_92]

Or maybe they just dont want a camera shuffed into there faces while there working ??? dude ....

[@777sir4]

Great review Sam. I must admit that the ground staff at Jomo Kenyatta International airport are horrible and pathetic in Customer Service. Starting from immigration, customs and the ground staff. They run the airport like a cowshed. On the other hand, KQ crew do their best. Way above most premium airlines. Hopefully one day Kenya Airways regains its dominance over the African skies.

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@ignatiusichangai1900]

😹😹😹karibu kanairo

[@Empress003]

Lol 😂 I’m dyinggg.. not a cowshed 😂😂😂

[@beckybundi4546]

Immigration is not customer service,but law enforcement ...not there to please anyone whereas they may be kind most people take advantage of that

[@ajingkuac5552]

Yup the ground staff horrible yesterday when I flew to kenya 🇰🇪 but in Kenya the ground staff where good

[@nyontozel]

Wow Rachel the Hostess was amazing!

[@donkeyholmes4581]

Another great review, the crew on KA are certainly their main selling point. Always friendly. But the Airport staff both in Nairobi and Mombasa are always very disorganised. I so miss the Kenyan people .

[@AntonyWanyama]

Kenya Airways is actually abbreviated as KQ and not KA. Otherwise, welcome to Kenya, Hakuna Matata.

[@donkeyholmes4581]

@@AntonyWanyama it was just my shorthand I was in a rush, kuwa na siku njema.

[@sirBrouwer]

@@AntonyWanyama Where does the Q stand for in Kenya Airways? As when I looked it up online I can't find a reason why the IATA is KQ and not KA or anything els.

[@charleswaweru8263]

@@sirBrouwer IATA issued Korean air with KA so Kenya Airways had to go for the KQ

[@hchen2513]

@@charleswaweru8263 Korean Air is KE

[@Prince-pt8dz]

The cockpit 360 at take-off was amazing. Would love to see this more often, Sam. 🤙🏼

[@danielswarovski6462]

💯 ! Landing too

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@bhuner5796]

Hi Sam, two years ago tonight, I was spending my last night in the hospital with a 3 week long very scary battle with COVID, as I was feeling much better and slowly returning back to my old self, I spent most of that last night awake watching a marathon of your video's, really helped me get through those days at the hospital and back at home, so 2 years later exactly to the date, I thought I would spend the night watching more of your great videos to celebrate 2 years on from a very scary time in my life that I got through while watching your videos, love what you do, feels like we are traveling along with you...just wanted to say thanks...best regards, Dr. B.

[@salimsaid9917]

Spot on Sam. Their cabin crew are actually really nice. The ground staff (many of them) are a whole other story! And yes, the meal quality can improve in both business and economy class. Also, it’s 2022, on board Wi-Fi should be available.

[@waryaawariiri1812]

I would like to say something regarding the lady at the reception in the KA Lounge in the beginning of this video. I was flying back to Toronto in 2019 and I was near in that Lounge. I desperately needed Wi-Fi to check emails and the terminal's one was non-functioning. I went to the Lounge and kindly asked the lady working there if I can access the Lounge's WiFi. I was half-expecting her to say 'no, and get out.' Instead she quickly wrote down the password and in a discreet way handed me the note. I thanked her and sat out outside the Lounge. The WiFi connection wws was perfect and another man who was seeing I was had access to the internet asked me if I can share the password. I shared it with him.

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@kip1052]

@@waryaawariiri1812 now she will be fired🫣🫣🫣

[@catherineowino9527]

As former cabin crew, I give my colleagues a big thumbs up. I still, and will always believe that KQ is the best airline ever, aside from a few management issues, and of course those awful airport staff. The rude ones are not KQ staff members. Pole sana Mr Leopard, we love you. Praying for a better experience for you next time. The KQ livery is awesome, still makes me burst with pride after all these years.....🥰

[@kevinmacharia3005]

Thanks pilots and crew for saving us… love KW

[@kevinmacharia3005]

KQ

[@bobbrown3471]

Dude I love Kenya airways livery ❤️❤️

[@Paula-uz3xn]

Am a Kenyan and I can say when it comes to frustrating passengers ground staff on KQ are the worst 💔..I hope they take notes

[@ericnjuguna470]

Manze they should up their pr ASAP

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@julesmwash3856]

Ground staff even try to sell you a full suitcase if you have only 3kgs excess baggage. SMH. Also funny bills that they add on where they insist that you pay them cash only. GR staff are running their own businesses to supplement their salaries and have figured out how to hustle flying customers.

[@Lilianthecookingnurse]

or they act like they are helping you with luggage but in real sense you will have to give them money just for loading up your suitcase into a trolley or a cart, it's sad.

[@Annie-dl9vd]

@@Lilianthecookingnurse they steal valuables from the luggage as well

[@DrCJamhuri]

Great work as always Mr. Chui. Great observations and quite on point! The only reason I stopped flying KQ is the first impression arrogant negative vibe I used to get from their ground crew. That was 5 years ago and I am surprised that hasn’t change. I agree, they are not consistent on quality with their inflight food offerings and IFE although on lucky days, they have some delicious meals!! If they improve on that, KQ can become one of the best airlines in Africa.

[@njukibeemusic]

The cabin crew are sooo cool. I love them and their service Safe skies to them

[@themintleaf1778]

I have flown to Nairobi many times and know how ground staff operate. The guy who stopped you filming was doing a very bad job . Very unprofessional like no mic just shouting. He did not want to be exposed. Always love your videos. Stay connected.

[@Originalman144]

It's unfortunate because a quality speaker/sound system does not cost much money and he could make his announcements outside of shouting. Is the gate not equipped with such a system?

[@elroymatekwa8702]

For filming unfortunately under kenyan anti terrorism laws, filming and photography is restricted in government and public buildings. Though he was within his right to ask you to stop filming, he did it while being an ass

[@motosana1]

@@elroymatekwa8702 Thank you for pointing out this. Filming is generally NOT ALLOWED at any airport worldwide unless with a permit!!

[@RocasThePenguin]

I really liked this video. Less production, less "knowing who youare already", and more authenticity. Great job! Loved it.

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@antoniomabuiangue4548]

Hi Sam, I loved your Kenya Airways review. I flew from Maputo to Kigali with a stop in Nairobi in 2019, the crew as absolutely phenomenal, service great as well. I love flying Kenya Airways

[@melvinmurithi]

Sam, don't let one rude ground staff ruin the experience. KQ are fantastic

[@stacydiana5136]

Exactly I have been flying ✈ with them for 7 years now n I love everything about 🇰🇪 Airways. Only one thing that I think they need to work on From 🇰🇪 to Cameroon 🇨🇲 my country sometimes laugage don't reach on time which I think some other airlines have similar problems.

[@marko1855]

Hi Sam. thanks for this review of KQ. sadly that comment about the poor ground staff at JKIA, particularly at the gate area is very true. I had the same experience as well. This sadly is because they are not KQ staff, but contract staff who have no idea about customer service. It does not matter which airline you fly, they treat you as though you are disturbing their mid afternoon siesta. KQ onboard service is excellent. The food is hit and miss.

[@waryaawariiri1812]

As a Somali, they are very, very rude to us, regardless which passport we carry. They just discriminate us. I had been flying from Nairobi since 1996 as a boy, it is always the same, they are always bothering a Somali. I know them very well, so if they start their little 'game' with me, I play it very well them. One time they pulled a Somali-American sister in front of me in the line with two kids, flying back to Minneapolis via Amsterdam. They were very aggressive to her. There was a white lady between that sister and I. So they didn't bother the white lady at all. They straight came at me, asking me some questions about Toronto since I said was going back to Toronto. They asked me the college I attended, I gave them bogus name, knowing they don't know an A from B in Toronto. They just want to see how confident one is and answer questions fast.

[@keepondreaming8800]

@@waryaawariiri1812 but why don't you fly directly from Mogadishu where you'll not go through this and treated like a king by your own people just avoid Nairobi

[@waryaawariiri1812]

We have families and businesses in Nairobi.

[@alexandermutune6131]

@@waryaawariiri1812 ha ha ha.Was it the right way handling them that way? Like tit-for-tat?

[@elizabethobonyo3707]

@@keepondreaming8800 🤣🤣🤣

[@m-jay356]

when i see the cockpit of these aircrafts it really astonishes me that I was an Army Avionic technician, then worked on civil airliners like the 757, 737, MD11 Cargo and now finally in IT as a programmer. i've done some cool shit and its amazing seeing the end result when its used.

[@jameskimani1169]

Fabulous video there Sam. Your review of Kenya airways was long awaited. hope the airport management gets to view this and compare with others from the rest of the world.

[@linedanzer4302]

I have flown Kenya Airways 4-5 times and in each and every case the flight was good and the service was stellar. Not even one complaint. In fact, in 2005 when I was there they were celebrating an *all female flight - pilot, co-pilot, and the entire crew.*

[@RepentJesusisComing]

The Airline you flew in 2005 is gone. Just rudeness and lies from the ground crew.

[@Paul_Lucas]

5:29 Not what you want to see when you are already late haha! I just passed up the opportunity of booking Kenya Airways yesterday, going for Ethiopian instead... let's see if that works out!

[@khalidmohamed5946]

Kenyan here, Kq is usually good on short haul flights that is within Africa but I don’t know why they can’t seem to get things right when it comes to long haul flights. So yeah , if you are flying within Africa they are worth trying.

[@123keniakiki]

Avoid Kenya airways.

[@matt-xg8et]

to be honest, I will say Ethiopian Airlines is becoming a premium airline, in Economy I think they are already there on the A350s and 787s, but for business, they are getting there , the new A350 and 787 seats are world class For Kenya Airways, they are a solid airline, but nothing special, don't avoid them but don't overly expect, I have to say African airlines have the best crew, European airlines have the worse, cemented by my recent luthansa flight, and my region, Asian Airlines are very... varied, even on Singapore Airlines, in 2019 when flying from SIN to KUL, I asked for water and apple juice and the FA told me "you can only choose 1, its SIA policy"

[@Alex_Gordon]

Ethiopian, the best airline in Africa?

[@Kamikaze_254]

For a more detailed review of Kenya Airways, you should check out Josh Cahill's channel.

[@louisogola1342]

Great video. As a former cabin crew, I am proud of the air crew staff at Kenya Airways. Wonderful service at the front cabin.

[@stephenvarga2724]

Really great video Sama nd I really love all the cockpit shots of take off and landings. Its also nice to get a sneek peek of the briefings before the taxi roll. :) Subscribed!!

[@TheRareVideosXL]

Great flight review and not a bad experience overall it seems. Pretty good video. Keep it up.

[@anniechang2808]

The cockpit shots are all amazing, especially the 360 turn around & the landing shot. I don’t know how you do it but it’s great

[@cyann_ac]

+1

[@ea6398]

The crew was lovely 😊 However the boarding ground crew guy was very scary 😟!! He should be frown out! I will travel to Kenya on Emirates as they demand good PR from ground crew

[@benjmboya]

Thank you Sam for your honest review of Kenya Airways, We really needed this, hope the management will look into the matter asap. Asante

[@gitausam655]

Its finally here ,been waiting for this for so long.

[@1y167]

The boarding in Nairobi can be messy but the KQ business flight is GREAT.

[@chrismbelenzi2163]

KQ The Pride of Africa "NOT SAM CHUI APPROVED" I have watched Sam chui's Aviation blogs around the globe since 2018. Hii ya hapa kwetu kenya it's a shame

[@linkedinfred]

Your photography and editing is great Sam. I love the pan of the cockpit during take off

[@riklarsen3389]

Thank you for one of the coolest take off videos !!!

[@Vico649]

If you've watched Sam Chui's channel a couple of times, you'd begin to suspect that he's biased towards certain airlines. He definitely gives African Airlines a wholesome thumbs down. The key word here is 'African'. Kenya Airways is a great Airline with the 'Safari Spirit' and I have flown many times on it and always admired the warmth and hospitality of the ground staff and cabin crew. A few issues need to be corrected but that doesn't give anyone the right to condemn everything about the airline. Asante Sana to the 'Pride of Africa!'

[@nubianpwr]

Yea, there was a bit of contempt and/or bias I felt as well. I plan to fly Kenyan airways this summer for the 1st time from the US. This rather disrespectful short clip did nothing to change my mind...🙂

[@PAYDAYHEDGE]

Even though Kia is a nice car but it's hard for someone that rides in rolls royce to be impressed Sam fly in top airways so it's hard for Kenyan air to measure up

[@davidgakoru2356]

Condemning is allowed ...use different airlines and you'll spot the difference ... customer service is really poor

[@bettysabina5570]

Best comment so far

[@moses5636]

You also have to look at it from his perspective. This is a guy who has flown some of the best airlines in the world. And he has experienced some of the best service in the world. So there’s a certain standard to which he has built in qualify the airlines flies on and if the airline does not meet that standard he will grade it appropriately. Now let us come to Kenya airways. no lie but the Airline has fallen off. It is not what it used to be 20 years ago. The airline is in massive debt poor management and corruption. He began by saying kenya airways was a promising airline. Indeed it was but now it’s not even a shadow of its former self. Compared to other airlines even in its own home Country it is way expensive, luggage loss has now become common, staff strikes have also become common and finally like I said before huge debt due to poor management. The In plane service is the only thing they have going for them. Sam Chui is right kenya airways has fallen off and as a kenyan i agree. He does have some positivez and praise for ethopian airlines which is Africas only best performing airline. Though Rwanda Air if tbey keep in path will soon overtake them but that is in the distant Future.

[@bbalderston125]

I'm a heavy international biz class traveler, Air France and Delta whenever possible. I always find Kenya Airways very excellent and really nice crew. They always remember my name and vice versa we smile at reunion because of that personal engagement. And as far as stopping filming, some passengers do not want their image online when travelling. Ground experience is not particularly relevant. Maintenance, baggage, catering that you don't see are very important. Very kind and professional Captain and First Officer. Awesome cockpit takeoff video. 💪🏿

[@LIFEOFGROW]

Great review Sam, well I hope that we shall improve particularly with the ground staff but I am glad you enjoyed your stay. Welcome back!

[@AmokeVlogs]

I wonder how an entire Airline couldnt recognize Sam Chui.For the ground staff,you were lucky your equipement wasn'st damaged.They tend to pay more attention on stopping content creators who genuinely trying to promote the airline than doing what they were put there to do.Apologies for your ordeal.

[@jereking254]

I was excited to see a commentary on my national carrier from Sam. Overall I think the lady passenger had a very accurate assessment of KQ; wonderful inflight crew but a disappointing ground/boarding crew. It's worth trying them if one hasn't. And I hope they will get through their financial situation soon.

[@shrekshrek8897]

Me too

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@JUSTWANGUI]

Ni wabaya si uongo

[@Progamerj175]

Hi, I have a friend called Jeremy Kimani lol

[@kip1052]

It is called Kenya Scareways. When you fly it, expect any or all the following scenarios; 1. Being treated like teash 2. Your luggage is lost 3. Delay or cancellation with no notification at all. As a Kenyan, i use only Qatar, Emirates, KLM or Lufthansa

[@eroskaw5423]

thank you. i like this video. the interview with the couple helped. i just booked business class with kenyan airways. very cool

[@PlaneSailingAviation]

Very cool video! Loved the cockpit footage of the take-off, very very cool.

[@jaru75]

Its incredibly sad that KQ lost a chance of a good review based on poor customer handling at boarding something that previously went so smoothly thank you Chui for an honest review am your key follower from Kenya and also a KQ flying blue member and its good to see an honest Frank review that I hope will stirr the red tails back to stellar customer service.

[@lolXD-ms5uk]

kzbin.info/www/bejne/anO1d6aPoKuahLc

[@aqieel87]

With such services KQ will always need govt bailout

[@n1msu]

I read deeper, whilst Sam wants to lump the ground crew with the airline, he should know that ground crew are usually 3rd party workers, not directly employed by the airline, and secondly. whilst actual meal recipes are designed by airlines, the airline doesn't have a little team of their own food leprachauns making their food in a neutral country providing outbound and inbound meals from one location, they're made at or near their departing airport.

[@mgtvnews6890]

@@n1msu these guys expect immigration officials to be appeasant 😂😂

[@sisu007]

The ground staff are quite messy and dont want evidence of any incidents that support this, good job Sam, you remained objective and positive, Karibu tena ( Welcome again) to Kenya.

[@cindynimmore]

I was waiting for this review thanks sam

[@AaronHarberg]

Thank you Sam. love the 360 degree video in the flight deck

[@Iamtherealjerkfreak]

Love the cockpit view!

[@isackchesoliwekesa1880]

proud to be a Kenyan ,for real our plane is the pride of Africa woow

[@ቅንነትቲዩብ-kininetube]

Dont make me lough 😂😂

[@a.nasongo3152]

I needed this. Thank you 🙏🏿

[@spoofy_duck3594]

New Sam Chui video! I love your content, keep it up!

[@Jigson05]

I don't blame the airliner as much as Sam Chui for expecting to be allowed to shoot videos. Different countries have different laws regarding shooting vids at the airport. People's consent is also a factor. To expect emirates like service in the Business class of an African airliner was a tad too much. He should have encouraged them so they could reach the level of Ethiopian airlines. It's good to see African nations having such good airliners.

[@jenelaina5665]

He was filming in the cockpit, obviously he got or was offered permission from the airline beforehand. The message not getting down to the airport staff is just not the best corporate PR/organization.

[@pacmanc8103]

In my experience, laws restricting filming or picture-taking at airports are generally focused on security concerns, certainly not people boarding an aircraft within a boarding gate. I agree that in some cultures (in my travels, particularly conservative Muslim ones) photographs of people may not be welcomed, but I’ve yet to encounter an airline staff making a public announcement stop and approach a passenger in a manner the ground agent did in this video - anywhere. I’m curious why one wouldn’t expect a similar level of service on an African carrier’s business class to business class on Emirates, Lufthansa, American, or any other airline. A ‘tad too much’ - huh? I find the statement really unfortunate. Additionally, exactly what sort of ‘encouragement’ could Sam offer that would help them ‘reach the level of Ethiopian…’? Sorry, I find your entire comment ‘a tad offensive’ to both Sam and Kenya Airways.

[@Jigson05]

@@pacmanc8103 How is it offensive to Kenyan airways. I'm supporting them. As far as the encouragement factor is concerned, Sam has close to 3m subs. He is widely known in the aviation industry as the THE AVIATION KZbinR. He could have helped them by being understanding of the situation and been a bit positive. If someone makes a vid of me, I wouldn't be fine with it. You judge an airline based on their country, their economy, the efforts they are making to run a good airliner about which, lot of PPL have good reviews.

[@nairobinyeusi5811]

@@Jigson05 Kenya has had terror attacks before that's why all Airports, Railway terminals, government buildings and Malls have a no filming Policy, same case with JFK after 9/11. And by the way Kenya airways is a more quality airline compared to Ethiopian. Ethiopian airline is cheaper with less quality generally. Not to mention an Ethiopian airline just crushed recently killing hundreds. KQ is safer

[@m.y.m401]

@@nairobinyeusi5811 this comment makes me feel to think you as a narrow minded person. how can you compare the trash airline with the world class airline Ethiopian man. honestly Ethiopian is another level and don't be emotional on that and don't be jealous as well. and for the crash you said it tells me that you guys are far from info or there is something else missing. don't you know that it is the fault of Boeing or should i tell you now? this incident could happen on any other similar world class airlines because it is not the fault of the airline rather the manufacturer. the crash is similar with that of lion air and happened for the second time but the time the world heard the news about Ethiopian crash all landed the max 8 planes including KQ this immediate action of the world indicates the reputation of the airline and made other to think of something wrong on the plane. i am writing all of this because i think that you are far from info zone. lol and You have no guarantee that KQ is safer as it is also exposed for many untold accidents.

[@enzoguzman8762]

Great video Sam, you have flown so many airlines around the world, I would recommend that you try flying on LATAM Boeing 787-8 Dreamliner from LA to Santiago and then explore South America just like how you explored around Africa, I flew on LATAM Boeing 787-8 Dreamliner to Santiago from LA on March 10 2022 on economy class, my review was tight seats, no sleep, but amazing food, and then I flew back after two weeks of visiting my family and exploring amazing places in Chile I flew back, almost the same thing when I flew back except I slept this time and I think it was because I was so tired and exhausted because the airport at Santiago is really complicated, my parents and I had a difficult time in the airport when we arrived and when we departed, by experience on LATAM was alright, I think they seats on economy class to tight, but they have great food, I wonder what you have to say about LATAM, but explore the rest of South America, I think one coolest guys who is passionate about aviation’s, I am such a big fan, I hope to meet you in person one day when I am traveling, or even when I am planespotting in LAX or when I go Mojave or Victorville

[@jpsquiet8638]

Hi! Sam I love your channel. Its both entertaining and informative. I saw you one time on PAL flight.

[@stein1385]

Thank you Sam! You do it well, very well👍👍

[@praizband]

One other great thing with the KQ inflight experience is their stock of duty-free products. They're simple and special at the same time, which is rare!

[@panicharova]

I flew with Kenya airways from Nairobi to Johannesburg a month ago... we had a 4 hour delay which lead to us missing out next flight to Cape Town which they didnt cover for.

[@leb1969]

*I don't understand all the fuss by some people on this channel?! These were unusual times during a pandemic that the world has never seen in our modern times! Even airlines in North America, Asia, and Europe had their service scaled back due to this pandemic! Plus, everyone should keep in mind that this was a four-and-a-half-hour flight only! It's like flying from Calgary to Montreal, or Seattle to Detroit! Kenya Airways is a good and safe airline, and the interviewed couple in business class by Sam is fair testimony to their good and friendly service. Above all, it is a much-needed carrier for the African continent in order to keep air travel to many parts of Africa affordable! A would definitely fly them if I have the opportunity!*

[@350smooth9]

That landing! Nice job guys!

[@bganey]

The incompetence of this airline is breathtaking. You have a vlogger on board with almost 3 million subscribers. Untold numbers of people are going to see this video forever and they don't pull out all the stops. This video should be a mandatory part of their training process moving forward. Bad reviews will punish a company in the market place.

[@joewinters157]

So your opinion is a vlogger (advertiser) with a following should be treated differently to other customers?

[@Eddyke]

My friend stop being silly. This guy have a bad review because he got offended for being told not to film.

[@eduanstander7613]

I lived in kenya for 4 years, lovely country, loved kenya airways once your on the plane, crew were always lovely and always had a smile. But ground staff dont even get me started its a headache, rude, impatient and obnoxious. What helped was the airport burning down before that it was worse but afterwards things went faster with the new airport. But they always somehow achieve a delay in every flight i dont ever recall a on time flight

[@elicickmagiya8377]

True

[@qualifiednursesam3189]

I'm from Kenya,Sam chui I really love video ,i started following u back in 2018 , I felt so bad u visited my country and I didn't had time to see for once in a lifetime!!!

[@james008BOND7]

Hey,am James from kenya,, although our service is not well trained,,just it's better to understand Kenya is in Africa 😂😂😂😂 slowly slowly things will change 🙏🙏🙏may God bless Africa and every continent of world 🙏

[@el_padrino237]

I strongly believe in Sam's review and after watching tonnes of his videos, i feel like I've flew all over the world. The fact that our KQ staff did not recognize Sam Chui made me believe that they need to do enough research on aviation hospitality. He is a guru ni aviation reviews.

[@motosana1]

So recognizing him means pandering up to him? Would that not be fake? The crew were genuine and treated him as they would any other passenger. End of story.

[@taromilktea4834]

@@motosana1 No need to be so defensive (it's not even your company, why simping for the CEO when they are way richer than you). The ground staff service at the gate for boarding was horrible and chaotic, which was the truth. The in-flight service is better, and people recognise that. If a company doesn't improve, it will just stay horrible.

[@motosana1]

@@taromilktea4834 There's always that one IDIOT online. The one who writes an epistle full of his ASS-umptions instead of answering a simple question!

[@BrianKabonyo]

@@motosana1 No, the best thing would be all the staff acting professionally (some were very decent and professional) and the airline improving services. And no presenting your best self before an influential reviewer isn't being "fake" but more like having good business skills. If the business is impressive it might get good publicity far and wide.

[@motosana1]

@@BrianKabonyo Another boot-licker spotted! Keep at it. In my books he gets the same service as any other. Rules against filming at secured places (without a permit) also apply equally. End of story.

[@muddyboots1881]

Good briefing from the first officer and the srvice onboard was 👌. A pity the total package doesn't stack up (the other airlines are all over the small details)

[@cetricmutamba6151]

Wow finally one from my country Kenya. Sam I hope you come back again. Pride of Africa it is.

[@supericeman1]

Another good video once again!

[@Joe-xq9yk]

I'm a kenyan n currently based in Singapore.I have flown with KQ for like 6-8 Times now.The best part of our airline is in the air,I truly love our girls n men who do in flight services.The service is dope but then comes in the dramatic ground staff who supposed to do the PR staff.I am an aircraft engineer as a civilian now with huge experience in KAF back those days n from everything I know kenyans are welcoming people.I find it nasty when a ground staff who's supposed to be more welcoming behaving in this manner.A proper training needs to be done.All in All Kenya Airways is always the best.

[@chrisgitonga4850]

The flight crew are always top class friendly and engaging. Ground crew on the other hand 😭 anyway, they can do better with their meals. The cabins are insanely clean. So I'll give them a 7/10

[@Andrew-Wong]

First review this flight report video! I love this fantastic plane, keep it up @Sam Chui ❤🧡💛💚💙💜

[@Sam-ny1ng]

Sam, the man hard at work !!

[@wenyanming]

I'm a big fan you the channel and all you content Sam! I totally understand that the ground staff service was not acceptable but I noticed that you were very quick and short with the cabin crew. I got the impression that they were being very friendly and professional and you were quite stand-offish (totally unlike many of you other videos.) Not sure if this was because the ground staff left a bad impression or if you were just in a bad mood...

[@sam4457]

thank you🖤He really focused on the bad stuff which was a bit messy of him,but guess he was in a bad mood🤝

[@Actor_bad24IK]

You can learn alot why Kenya Airways is always making losses just from the ground staff.

[@alexandermutune6131]

Is it ground staff who are the reason for making losses?

[@AmosMwanzia]

Ground staff are kenya airport authority employees.lol

[@victorrubahimbya1124]

The Rwanda air experience was by far the best

[@lyteang]

Best VDO Sam love watching it

[@herrflick101]

Cant fault KQ for KIAA ground staff. At least it matters not what airline you travelling on, you will get the same treatment 😔 As for the actual crew, they are fantastic and will do what they can with what they have. So happy KQ has weathered the storm. They got well beaten up and its showing in this review, but still. Stellar effort from the airline. Makes us proud 🙂🇰🇪

[@francis8049]

I am a Kenyan, did fly on KQ last month the crew service was amazing, the food was equally amazing, although during onbording I agree with you, it was quite cheotic someone need to train those guys on customer handling. Otherwise I will highly recommend KQ for someone out there wish to travel kwanza the take off and landing was World class very smooth.

[@brianothieno6895]

I loved that the Capt let the First officer do the takeoff and landing

[@dpbear]

Thanks It looks nice and the crew looks so friendly

[@asadpetkar3921]

Lovely video Sam. I have flown KQ many times and fully agree with your observations. The best experience is in the air. The Pride Lounge is definitely the better of the two. KQ has good potential which they should realize by improving the airport experience. I really like their nuts (macadamia, cashews, etc) and always opt for an extra pack while on board. Another great review Sam - much appreciated!

[@Relatingcarp]

Sam I have been watching your videos for many years. Glad to see you visit my country Kenya🇰🇪🇰🇪 and fly our main airline Kenya Airways for it is indeed the pride of Africa

[@cynthiacynthia2431]

The in flight crew made us proud. Lots to work on with the ground staff and food. What in the world is Kenyan beans????

[@tbecker8518]

good review, sam. thanks. btw, do most cockpit crews use the HUD in the 787s?

[@giftkuto25]

@Sam forgive the ground crew... Let's blame management for they know what needs to be done. Great video, love the panorama shot when flight was in a positive climb

[@griffinotieno3870]

Why should he forgive anyone? First and foremost, it is very wrong to take any kind of photography/videography without the person's consent.

[@bigjoe2696]

The reason I like Kenya airways is, it is secured, they barely have issues,there service is great, but the safest , the best is Emirates airlines no doubt about it

[@walterwang9790]

Masai Mara was some extreme experience, I love it. Fly KQ from Nairobi to Guangzhou before, 787 dreamliner, same feeling on the lounges

[@elizabethnadrau195]

Keep it up Kenya ,Very proud to see Black pilots,it is just a ( Good feeling ,and a trust) Keep it up ,this is how to run a country, )

[@user-lq5rk5cx1t]

I had flown Kenya airways twice already. The cabin crew are very nice and polite but the ground staff and the entire services very much hassles. Kenya airlines needs to be retrained its ground staff how to approach a customer as well as to expedite the faster service.

[@julietcotosman3377]

One thing is for sure management on the ground is the main problem coz the rest of crew is just fantastic wish half of this kind of treatment on a Turkish airline! Thanks Sam, missing home.. ..Tunawapenda KQ

[@Alexino1610]

Another great flight review I love this flight and I like Kenya Airways is a good airline

[@nyiko24]

I recently transitted through the airport on my way to Zanzibar and generally my experience was quite pleasant. The ground staff was quite polite and helpful (perhaps your review helped Sam). The KQ cabin crew are the most chilled and very professional.