New Trane Gas Furnace HVAC installers mistake service call

[@mattbauckman9907]

In my company we don’t separate installers from service in the HVAC dept. I do install, service and maintenance. Less callbacks that way. A good installer is a good service tech and vice versa. Plus, a little more care is applied when YOU are the guy that has to service it. When we started doing it this way we saw no more units installed with access doors against walls etc.

[@whitebenjamin75]

Thats the best way to do it.

[@warbird101210]

Ive been install 25 years...had 2 learn service on my own...i agree...train all not just install....now im an electrician..a plumber...a welder...a sheet metal mech..a gas fitter and a roofer.and i hate roofing...

[@BernardBethea6339]

Companies do that crap to save money not to benefit you as a doer of all

[@Balticblue93]

Very few companies want their employees to have the ability to do all areas because eventually they move on and start their own business. That is what I did and glad I did. My guys are hard workers and I pay them well.

[@TheWoodman064]

You are an Incredible technician who always is greatly observant and aware of potential issues that others would probably miss! Great work!

[@watermanone7567]

You have great video's. Sometimes the volume is so low, it is hard to hear what you are saying. Thanks for the video's.

[@danpikulski6573]

Those hangers are nail on hangers to hang the pipe from the floor joists. Never seen them used that way before. At least they hung and supported the pipe

[@fespinoza287]

With all these warranty call back videos I hope you plan on cleaning house and getting new installers for next year. Call backs kill.

[@Balticblue93]

Call backs are killers for sure. That is why I make sure I check my guys work after each install and go over a checklist with their supervisor, if I am not available.

[@HVACguy813]

Got to love gas burner impingement. As an installer I was always taught to look for that while setting the gas pressure and checking temperature rise.

[@stevebennett1563]

Enjoy watching a fellow hvac’er been in business almost 40 yrs never to old to learn more tips and tricks, we sale American Standard products and some ICP but I would personally like to thank you.

[@HVAC-101]

And if your company installed that you should have a policy where the equipment is fired up and tested before leaving and you won't have call backs like this

[@muniznick]

I’ve seen those pvc hangers in Blowes plumbing section, good find, I like the on/off switch repair better as a svc call

[@bg147]

Great diagnosis. I don't think the ground screw was fully clamping down on the ground wire at 10:27.

[@Balticblue93]

It definitely wasn't.... I would have used a different screw than a ground connected to a gas manifold.

[@charlesmalinoski6325]

Up here In my area,Michigan. A lot of our installers,install. And that's it. A service tech comes after install. Does the (Start up) and final inspection. Signs it off / Good to go... AC Unit's also. Installers are busy,busy, get her in and get on to the next.

[@afponiky]

that ground still looked loose.

[@DS-ss7vl]

I noticed that also. Good eye.

[@momoyaoyorozu1926]

yep

[@dj-sh5rn]

100%

[@Bajaheat]

Definitely

[@hvacserviceinstall2892]

SMH. Things happen but I can't believe your installation team didn't fire it off and see that it was tripping a limit. Great video

[@Balticblue93]

I don't understand how it was tested extensively before they left and finished the initial install. I would fire someone for that kind of mistake. There was other issues with that install anyways, but that was three years ago, so I guess it does not matter now.

[@CubbyTech]

Nice find and fix - that could have been catastrophic had it not been for that safety switch - wow! Installers need to find another job.

[@seroxide]

You're more patient than anyone I know. Most guy's around here would be rippin some ass.

[@camerongibbs6912]

They need to fire that install crew 🤦🏻‍♂️ No safe-t-switch, Whip is way too long and just all together sloppy looking. My boss would kick my ass if any of my installs ever came out like that

[@sziltner]

It would be appreciated if you could kick up your audio! 👍🏻 Tnx 👌

[@Astinsan]

Those are cable hooks for in the acoustic ceilings. You screw or nail them to an available rafter to run low voltage wires from hooks. Keeps the wire runs easier to pull string and keeps it looking neat. Never seen them used in the configuration shown. They probably would work fine for plumbing but the hang wire method is quite strange I must admit..

[@WGwarrior20]

You can find those hanger at the home depot... sometimes we also use them when we have to ran new 3" pvc Intake and Exhaust

[@RG_sssSMOKING]

Lowe's sells those straps, not sure how they were intended to be used. Funny thing was the coat hangers tied to the straps. Never know what your going to see. Nice catch Ted. More videos Mr Ted

[@blazeeisner9620]

Hey Ted! How do you deal with going back after your installers and taking care of a warranty call. It seems like this is a third one that you have done in a row. Just asking. Thank you for the great video. Have a great Wednesday. God bless.

[@VCadillacBlackWing]

Blaze Eisner id take it out of their pay. Not much but still. And it Doesn’t matter who did it but whoever was together gets hit. This way everyone is accountable for each other and shit gets done right the first time

[@majorpayne5289]

Devin G -While you’re almost correct when u say take out of their pay it’s MORE complicated than that. Laws & such. However, it does reflect on their pay. Callback & their overall “productivity” percentages are factored into yearly pay raise percentages. If they’re new, it’s expected (callbacks) as there’s a learning curve. If it’s an ongoing safety issue (work habits) and-or carelessness, of course, they get fired but they get plenty of chances before this happens. (Typically) Everyone makes mistakes and even the best “seasoned” technician faces failure every now and then. It’s my opinion that NO ONE sets out to do a bad job. Usually it’s lack of training and a responsible quality owner will have “steps” in place to help but again, if safety & carelessness is ongoing, I’ve (hired many, supervised & taught, evaluate, raised their pay to a fair wage) fired many that chose to do it their own sloppy way but really, firing is the last thing a quality co. wants to do. ✌️

[@Balticblue93]

@@VCadillacBlackWing It is against labor laws to dock pay of a W2 employee who is paid hourly or salary over a mistake. If the employee is piece rate and gets paid per job only like a 1099 contractor, then that is a different thing all together. Mistakes happen and you will definitely draw some eyes, if you think you will dock an employees pay unless they don't show up.

[@tcphvacr9950]

Good eye, and good fix. Pretty exciting there for a second, when the flame is everywhere. Now we know why those safeties are so important. I’m assuming you’re doing a warranty call that some other company installed?

[@clarksafg]

We in the mid west call them J hooks and yes thay are used for heating/plumbing..but thay are NEVER used like that..lol

[@ApexHotShot]

Thanks for the video. And you have to be quick around those "blow back Sensor" troubles. I suspect for much of this service call you were on your back in that crawl space. Makes me glad that mine is almost standing room.

[@tomwalker9184]

I was under the impression that installers started up and tested all equipment they installed b4 they were done, isn't that part of the job.????

[@SuperJeremi10]

Not really if they are supposed they dont i had a new heatpump system with electric backup heat installed backnin July. They just installed it and turned on the ac with factory charge did no checks at all. I had to call the company back it wasnt cooling well. Well the system was low on freon due to long linesets and other factors because they didnt check it i had to call them back also the blower was set to low and needed to be on high it cools great now. I just hope the heat works i havent used the heater yet.

[@matthew3726]

I can only really speak for myself but as far as im aware our companys installer crew always does a startup and has a sheet to fill out for it to verify, also in some cases when a ac is installed with a furnace durring winter as sson as the cooling season comes somebody goes around and just does startups to make sure evrything is tunning properly rarely as a tech do deal with install warranty which is the first year, the few j have been on personally are odd things like my favorite, kids touching the remote stats

[@Yophillips3272]

Seems like common sense.

[@stueygreenberg8989]

@@SuperJeremi10 If an AC is installed in temperatures below 50 degrees you cant check the pressures properly, also most companies have unit start up checklists that are filled out by installers before leaving a job. Very reccommended if a company does not use these.

[@wetheadedtinknocker9294]

Cory Callovini That’s what we do at my shop. Truth is if you wind up with a factory authorized tech on the site with a lemon you better have one or you will look like an idiot, especially with the new hybrid systems or high efficiency equipment. It’s why we don’t have “install’ crews at our shop, we have ‘install techs’. We take our mechanics through state school apprenticeship, so they learn troubleshooting, electrical, pipe fitting, refrigeration, Hydronics, forced air and how to do it neatly and professionally on the job and from the classroom. Good service techs start off as great install mechanics who knew how to install it correctly for the location and for service. I’ve learned a lot from both kinds of techs that I use in my workmanship currently. Sadly, service techs rarely have the install working tools with them as an mechanic wil. Our install mechanics have the necessary tools and instruments to do startups and record them without making crap up. And.........if a job looks that bad, fer cryin out loud, it’s the company that lets it slide, by giving haven to that kind of rigged butcher a steady paycheck in the first place. Some people have no pride of Name or craftsmanship......reputation used to matter. Grab that cash n dash.

[@deantemke1248]

check ground wire looked lose ,,,,good catch

[@Will_mf_Smiff]

That issue is exactly why I don’t use my drill for putting the manifold back on. I’ve seen ppl zip them back on and do that very thing

[@Spector_NS5_RD]

You've never seen a J hook hanger before, Ted? We use em all the time for PVC flue pipes. The way the plumbers used them in your video is incorrect. They're meant to be nailed directly to joists or wall studs, not hung with coat hangers "extensions".

[@maxmaximus6671]

Exactly!

[@BlueDinnie]

😮 I've been watching a lot of your videos lately It takes a special kind of person to go in behind someone else look at all those wires and calmly know what to do... I panic every time you take a furnace cover off 😂

[@lee-johnson]

Now Teds going to stock those Candycane hangers. Probably put some in his installers stockings.

[@bobboscarato1313]

I noticed a broken pvc pipe coming from the evap. coil looks like a secondary drain! Any comments?

[@bobgallo2178]

Bad idea to use copper for gas line(it will oxidize on the inside). Maybe the dirtleg will catch it.

[@s.p.m.6799]

There called J hooks. And you can buy them at any supplyhouse

[@jumpinjojo]

S.P. McMullen Mech. Cont. They're* called j-hooks.

[@suzylarry1]

Very good find ! The red button, is this not a flashback circuit cut off A.K.A. flame breaker as in kills furnace as to not set fire when flame gets out of ports?

[@commonsense3673]

I'm glad you said installer mistake though , nobody is perfect including Who Is considered the best in the field

[@homesteadjackass4979]

Those hangers are PVC j-hooks plumbers use to hand drain lines.

[@stueygreenberg8989]

Ive been behind installers on warranty no heat calls alot because they cut the pvc flue and cold air piping with a sawzall and dont clean the shavings out. So they run back down into the collector box and clog the drain port.

[@mychoclabwinston]

I’ve scene it for NG to LPG conversions, orfice not back in place. You are right about installers, rush when about quitting time, or another job to do after. Such a waste of company profits,

[@nunya2445]

Mainly due to bad management and over scheduling.

[@bahopik]

Operantly you haven't see j-hooks before) or were you referring to use of j-hooks in combination with wire?

[@brettwing737]

Terrible install. Just went to a building same way installers installed a unit but never tested it and made sure it worked. Unbelievable what some people get away with

[@jpol3808]

Those are plastic hangers for cpvc and copper pipe, available at Lowe's, home depot, Menards, etc, although I've never seen them installed with wire extensions before. Ideally when hanging them, you want to alternate the curved bottoms from one side of the pipe to the other, that way if the pipe was bumped or lifted somehow, it's a lot less likely to jump out of several hangers at once. It's those little common sense details, that are not being done nowadays, that are the difference between now day run of the mill installers and the experienced craftsmen of the past. Sorry but it's the truth! Also, this video is a prime example of why you always want an experienced guy to work with a rookie especially on an installation. The experienced guy wouldn't have crushed that burner tube, because he wouldn't have hurried and would have known what to watch out for. Lesson learned, never send a guy out on any job, that he or you aren't totally confident in them performing 100% correctly. That's what you will end up with. A wasted service call, with possible parts you might have to eat also, or fighting the manufacturer when they claim it was the installers fault. Your business! Jpol.

[@Jordan__Sloan]

You can pop the trane emblem off with a flat screwdriver, I always move the emblem to the side that’s facing out

[@chuckquinn8026]

Those plastic hangers are supporting my PVC flue pipe on my Trane furnace installed in 2017

[@ACTechpro]

Hi subscriber from India🇮🇳

[@scottfirman]

No quality in workmanship today. I hear so many people say their new furnace doesn't compare at all to their old one. The master board on our brand new furnace lasted 10 days before failing. Good thing my heating and cooling guy is also my best friend., yes it was under warranty, no it shouldn't have failed. There is no excuse to charge exuberant prices and the equipment is sub par.

[@MrDjoec1983]

You've never seen a J hook? Granted they weren't installed properly but a J hook is extremely common.

[@teekay1785]

Suggestion: Test the heating and cooling after install no matter what season it is . Hopefully at least some of the callbacks will be avoided. Possibly have a second person check after install for checklist to make sure done correctly.

[@teekay1785]

have both people sign a checkoff sheet for quality control and also to pinpoint the more problematic installers

[@wmdayman]

You sure did jump when that thing burned at the orifice spud. :)

[@LemontTheFanMan]

Nice Job got it up and running again . it's good to go i enjoyed the video

[@gthomas785]

Crazy that they didn't even test the thing. I guess the rules in SC are different but around here you would need to fire it up and do a combustion test before it's considered "installed"

[@Farm_fab]

Those "candy cane" hangers are designed to be nailed to floor joists for drain pipe, not suspended from a wire.

[@bart1meuz]

The company I worked for would charge back the hours if the installers messed up. It was a great motivator for them not rushing through install! Obviously mistakes happen sometimes but when it was sloppy I made sure to charge them back.

[@jonnymac31]

Were installers paid peace rate or hourly?

[@Balticblue93]

I am pretty sure that is against any labor laws, if the are a W2 employee. You can remove pay for an hourly or salaried employee based on a mistake. If they are on commission or 1099, then that is different.

[@johnboykin3128]

I might as well become an installer. Seems no proficiency is required

[@johnboykin3128]

Those roll out switches work great

[@ryans413]

You know someone cares about there job when they are fussing over a nameplate.

[@scorpionsting47]

Except he didn't match the location to the one next to it. I noticed immediately and I don't have ocd. Wait...

[@Dunkdamonk]

Hey Ted instead of making your guys watch videos, you should bring your installer to these callbacks and make him feel more accountable. Maybe they dont know some of these things.

[@Deaftractor]

I did look at this video that part of warranty. But I don’t like heater box in basket claw under the house. That heater box will become rusty due too much moisture. Also Trane heater box has too many wires. I don’t like it. Make me costly maintenance to fix it. Sad.

[@gonzgarr1592]

trane is getting sloppy just like the rest off them

[@n9wox]

Installation is only as good as the installer.

[@Hvacmania]

Daikin is the worst

[@jgarmer]

Channel should be called "Here comes the induced draft"

[@tycobb8621]

You don't know what a J hook is?

[@Oto_Travel]

Do they not sell plumbers wrap or strapping where you live? Much cheaper than those improperly installed hangers. Again another red tag needed for the whole install.

[@fordmustang5763]

How reliable are those s9 furnaces? I’m having an American standard s9x1 and single stage silver series 16 seer ac installed this coming week and I can’t wait. It’s replacing a 1962 temp star or thermopride ancient furnace and 1994 carrier 10 seer air conditioner lol

[@JeffreyGroves]

Granted that South Carolina isn't in an earthquake zone, but those candy cane hangers can't be earthquake rated. The pipe would jump right out of the curve in an earthquake..

[@mattbrown1865]

Those candy canes are for PEX piping in crawlers, plumbing

[@mpurecat4155]

here’s a thought, mix up the crews for 6 months, have 1 service tech paired with each installation crew and have 1 installer paired with service techs doing service. it will eat up profits for the short term, but it will more than make up for itself in less than 18 months if you’re anything like our company. Installers who can’t take time to check their work is disgraceful.

[@Balticblue93]

This is exactly what I do and found that they keep each other honest but there definitely has been a few disagreements on how to do things. I have had to settle several disputes between fellas.

[@josephjakubec3171]

If installers are paid a flat rate for the install, that may explain some of the rushed poor quality installs. The less skilled or newer employee might have difficulty meeting the flat rate time. If a company is experiencing a lot of comeback and or warranty work, the problem is management not addressing the the problem.

[@familywest1697]

Unfortunately Ted, it's nearly impossible to find an employee that cares as much as the guy who's name is on the line. It's all about the money to them, no real concern for quality.

[@slickfifty4101]

my name and number go on every install i take pride in a job done well

[@coolezum]

Good job! Don't sweat the Trane badge, looked ok!😀

[@Thatplumberguy1995]

Your installers must try hard to be this bad man 😂😂 I’d be fired on the spot for half of this crap!

[@MrFixit-mo9eh]

I love learning from you , wish i could work by your side . So i can become the master service man you are.. BTW i live in Easley and I'm really needing a career change ... Please contact me if you can help ...

[@rocker8692]

Ted has cat like reflexes lol😂

[@darkreaper8859]

I am looking to get a new system in the next few years I have heard train and American standard are the same can you tell me if thats right or which is better.

[@tjspremiumyoutube6897]

Yea Trane and American Standard are the same thing essentially. I feel that Am Std would be a better choice for saving money with an entry-level system and Trane would be better choice for high-end, high-efficiency systems with all the extras. **BTW Ted, if u see this, let me kno if u agree

[@ionlin5715]

i install ac for the s9x2 furnace But cooling mode and fan on mode, the blower not running at all But it works fine when heating mode the second stage i is it needs to set up the control board for fan on and ac Or it might be the control board problem

[@BernardBethea6339]

I wonder if that's type K copper for the gas line

[@PelicanIslandLabs]

The ground lug is loose @ 10:26. Oh no Mr. Bill. ..............

[@lilpbass]

The pvc hangers are fine it’s the coat hangers and belly in the drain that make this install a shit show.

[@NorCal-refrigeration]

All 3 holes 🚀

[@GB-ue6wr]

When the boss has to go clean up after his crew...😳😬

[@Astinsan]

How did the system know the one jet wasn’t lit?

[@jeffreywhitlatch1409]

They are joist hangers for plumbing. Yep, installers / just about anyone else , just wants to hurry up and get out of there and go home. They don't give a s***. Because if they did they would have tested their work before they even left the place. Hardly anyone checks their work. But I sure enjoy watching. Sometimes I have trouble hearing you over all the other noise. Keep it up.

[@gerryrig5012]

The Customer Should Test It Before Installer Leave...

[@jonnymac31]

@@gerryrig5012 the customer is reasonable? That's laughable at best.

[@seymore2000]

Is that natural gas or LP if it's natural gas that copper gas line has no business being there?

[@deanburke3041]

Make that kid come back & fix it. Doc him for the inattentive mistake. How's he gonna learn?

[@howardharaway2259]

I would love to work this owner. I have been watching these videos for over a year. I had my own co. and took pride in every job I installed, and serviced. The last 8 years I have been working for a company that does primarily light/med. Commercial ( no refrigeration or oil ) I work for a boss who is one of the smartest owners/techs I HAVE EVER KNOWN. I have 30 + years of experience including owning my own hvac co. for 10 years and he makes me feel STUPID ! Lol I don't miss residential at all ! Mam, its gonna cost blah blah blah . Customer- OH MY GAWD ! REALLY ? ( Jewish customers) IF I pay cash ,can yah do betta with the price"? Yes,for paying cash,I will take off a dolla ! They are happy cuz they feel they have done there job as a jew. And that is haggle the price even if it is a "dolla". Lol

[@Hvacmania]

Love the candie canes

[@brocklambert8417]

Might have to send a service tech out to do start ups on new installs...send your mouthiest know it all to critique their work and they'll start doing better hopefully!?

[@waynejohnson7134]

those hangers are in the pluming section of the box storesto hang pipe

[@maxmaximus6671]

Their usually nailed to a joist to hang PVC pipe along the way of your pipe run.

[@kalkhoven89]

I don't know much about HVAC but until i read through the comments i was sure those were ice skate guards for hangers aha

[@cowboy_broke]

Install crew always screws stuff up and they have no passion for the trade. Thats why they're installers. The top guys at a company are always the service guys. Plumbing or Heating!

[@wetheadedtinknocker9294]

Eli Martinez I agree somewhat. I’ve seen some service technicians install work that would shame your statement, even on a milk run. I have close to 45 years in trade, last 20 as Masters State licensed. It really depends on the boss’s passion and the tech having the skills, tools and materials to do it right and one last thing pride of workmanship. Simple fact is you can tell right off who knows the difference looking at their work. In my case that whole setup in that crawl space would get taken out and done neatly. I can’t understand why someone would pay that much for a house and put a crap system in it or pay someone to do it, unless it was real cheap - you deserve what you want in that case.

[@jakesmith7457]

install had to convert unit from natural gas to LP change orifice think may have tried short cut also missing conversion stickers on unit and gas valve

[@TheWoodman064]

Still believe you are top!

[@royamberg9177]

That happens more then you might think. Had a customer take his furnace apart thinking he was going to fix it. Had every one of them smashed. I ask how it got that way he said he didn't know it just quit. I knew better I told him something took place this couldn't work this way before. Finnally he said he took it apart. It had a burnt out ignitor is all so had to fix his smashed up mess to

[@cruzingpapa]

Do you own the company? I ask because I don't understand why you would down grade the quality of your installers work. And if you don't own the company how does the owner feel about this? I myself installed for 18 years and was a service tech for 15 years after that. If I found a problem with a install I would go to the install crew leader and talk to him about it. If I saw a series of mistakes from a crew I would talk to the install manager. I most certainly wouldn't put it on KZbin that's cutting off your own foot.

[@TedCookHVAC]

Yes I own the company, and thank you for your opinion.

[@pauldusa]

The green wire Screw you didn't tighten enough

[@epiphany6]

0:48 dang that's like $5 in wasted way too long liquid-tite... and filter driers outside...

[@douro20]

Are the installers only allowed a certain amount of time to put them in?

[@Dunkdamonk]

Probably man. In my experience as a technician who goes around fixing and auditing basic systems to passive net zero homes, actually teaching other companies employees on how to better do their jobs, I have often seen potentially good installers or techs just not given the tools or resources to properly do their jobs. Usually it starts at the top. Usually the blame is passed down

[@pelon542]

obviously that system wasn't properly started in both modes,call backs suck and don't make you look good at all

[@petesingh292]

Hi running gas line in copper tubing it's not to code . Here in CA the inspector will fail you on new installation , plz reply

[@TedCookHVAC]

NO problem with up to 6ft at appliance here in SC ..... also the entire gas piping system can be copper with 2 lb stickers on it every 4 ft up to regulator. I am not saying I personally like it but it is in compliance with building code standards here. I personally like black iron pipe and or csst.

[@bobberger918]

Use drive s to extend j hooks look s better than baleing wires

[@JFPriest]

My brand New Trane Gas furnace only has an output air temp of 99 degrees...Second service call at 3pm today.

[@brocklambert8417]

It's not trane it's your dealer

[@beerbrewer7372]

So much for a good ops check after the install.