EBAY ARE WITHHOLDING ALL OUR MONEY - WE ARE SO STRESSED!!

Our ebay shop:
www.ebay.co.uk...
Our etsy shop:
www.etsy.com/u...
Ways to contact us:
INSTAGRAM:
Andrea's Instagram
/ _andreahills_
Nic's Instagram
/ nic_hills_reseller
EMAIL
[e-mail]
Thrift Map KZbin Channel: / @thriftmapapp
Thrift Map Facebook Group:
/ thriftmap
You can buy us a 'coffee' here: ko-fi.com/nica...
Or Take a look at our t-shirts and other merch which should display under our videos...
Andrea's KZbin Channel: / @andreahills74
Below are links to products we use in our business: (Affiliate Links - we get a small comission if you buy through these links as we are part of the Amazon associates programme)
Postal scales - amzn.to/3N8Onpm
Heavy Duty weighing scales (up to 50kg) - amzn.to/3WPJpAZ
Large Letter Size Boxes - amzn.to/3Nagvs1
Photography Lights - amzn.to/3oHRV8F
Photography Lights Stands - amzn.to/3IQ6JJi
Brown paper void fill - amzn.to/45HSy2C
Large letter size guide - amzn.to/2MdjVNA
Trolley we use at boot sales - amzn.to/3qtg9no
Zebra Thermal 6x4 Label Printer - amzn.to/45XOWtF
HP Laser Printer - amzn.to/3oPSdtZ
Poly Mailing bags 100 x Mixed Sizes (ideal for clothes/soft toys) - amzn.to/2mHKCIe
Poly Mailing bags (Various sizes available) - amzn.to/3CfjKbi
Poly Mailing bags (larger size) - amzn.to/2HqMSQb
Jiffy Bubble Mailer D1 Envelopes (DVD size - large letter) - amzn.to/2mBEOAM
Larger F3 Jiffy Bubble Mailer Envelopes (fit 2 x DVD side by side as a large letter) - amzn.to/2m4fPbJ
Brown Packing Paper (that I use for wrapping board games) - amzn.to/2l8Ofef Quality Tape Gun - amzn.to/3zu9UzU
Packing Tape (Brown 36 rolls) - amzn.to/2mHLM6B
Packing Tape (Clear 36 rolls) - amzn.to/2lloVwv
Black Clingfilm Packing Wrap - amzn.to/3WNGWXI
Bubble Wrap small bubbles - amzn.to/2mHDETM
Bubble wrap large bubbles - amzn.to/3o5HtRZ
Sticky-off Sticker/Labels Remover Liquid (Amazing stuff!) - amzn.to/2l8ICg1
Quality Salter Scales for weighing packages (up to 5kg) - amzn.to/2mBIbYw
Heavy duty weighing scales (up to 200kg) amzn.to/2XYOae2
Ziplock bags for boardgame parts etc - amzn.to/2Hs2rqG
LED Photography lights we use - amzn.to/2VojhMf
The compact light stands we use - amzn.to/2WJdoe9
Softbox lighting set up (bulky option) - amzn.to/2WEMiow
PS1 & PS2 Controller Tester - amzn.to/2JLwpsu
Screwdrivers to open Nintendo carts & systems - amzn.to/2HrxlQ1
Gold and silver testing kit - amzn.to/3vDAW4U
Items Andrea uses when reselling clothing:
Mannequin for Clothing Photography - amzn.to/2VswWSJ
White Rollerblind for photography backdrop - amzn.to/2CM0Nfm
Handheld clothes steamer: amzn.to/43KfRXX
Floor standing clothes Steamer - amzn.to/2JEEQG1
Clothes Folder (these are amazing!) - amzn.to/2HnJ6al
Shoe Shapers (For taking quality pictures of shoes) - amzn.to/2JG64w0
De-Bobbler 'Fuzz-Off' lint remover - amzn.to/2EbYplD
Products we use when selling at Amazon FBA:
FBA product barcode labels - amzn.to/2llhoho
Suffocation warning labels - amzn.to/2m9YXAA
Quality double wall FBA shipping boxes 20"x20"x20" - amzn.to/2HoOTMY
Large Clear Bags for bagging FBA products 20"x30" - amzn.to/2EavpdV
Medium Clear FBA Product Bags - amzn.to/2EazTl3
Small Clear FBA Product Bags - amzn.to/2JGk6xN
Ziplock Bags For Game Carts & Other Small Items - amzn.to/2Hs2rqG
Heavy Duty weighing scales (For FBA shipping up to 50kg) - amzn.to/3WPJpAZ
Clear Round Seals for Sealing Board Games etc - amzn.to/2EavUVl
Items we use to make our KZbin videos:
GoPro Hero Session compact camera - amzn.to/3oBE1VG
Yeti Microphone for live streams - amzn.to/3ORRa7s

[@ab4mb]

The sad thing is EBay don’t really care about their sellers..we are all fundamentally at their mercy

[@susanrednour1605]

Totally agree!

[@dtz1000]

Im a seller who had a problem with a scammer. I was very surprised when eBay was on my side and helped me get my money back. So I guess their customer support varies.

[@elixier33]

​@@dtz1000I had a laptop dumped outside my flat. It was worth at least £3000.. over a year saving for it and it was stolen from my doorstep. EBay sided with the seller cos it said "delivered" with a picture of it in on my door step. It took me 4 months to resolve it and get my money back.

[@bluenose7984]

I wouldn't use E-bay if they paid me. Too many horror stories of people scamming people on there.

[@Mark-Singleton]

@@bluenose7984I’m being scammed by eBay themselves

[@ianbone3582]

You guys deserve a medal for your patience. The ebay customer service is beyond poor!

[@chunkymonkey55555]

Not really a lot you can do, if you shout they will hang up, if you threaten legal action they will just say you are subject to the terms and conditions, they have the right to kick you off.

[@pleasantvalleypickerca7681]

Thanks Nic and Andrea for exposing Ebay's awful seller support. It is painfully obvious that the Ebay support workers are clueless. Hope it works out soon.

[@NicHills]

Thanks PVP

[@anncourtney7307]

I guess that they’re reading from a script and are on minimum wage so don’t give a ……….. Shoddy business practice!

[@leanatale7251]

They are fckcing usless

[@Lex-dt5om]

Just messaged Andrea with the ceo email and his LinkedIn email I would send him your KZbin video link !! I just keep calling untill I get one of the Irish team as they have more powers than the others and are very good , this is similar to Amazon, I thought eBay were better than this obviously not I feel for you both so sorry you are going through this x

[@JackyHapy]

Was going to add same advice, flood the CEO’s in-box with same concern. 😡

[@balesforsale9158]

I used to sell on ebay from '03 - '19 in the USA and from '08 on, ebay fell apart. I sold over 500,000 items and just quit because they are incompetent.

[@balesforsale9158]

The better route is to start your own website and ween yourself off of ebay until all your sales come from your own site.

[@surfaceten510n]

Never put all your eggs in one basket@@balesforsale9158

[@theun-personing5674]

Can you imagine when we are all forced to go completely digital. Just turn us off when they feel like it. Scary. Hope you get sorted.

[@7107-n1h]

Yep CBDC's etc people do not realise how important it is to keep cash and reject a central bank digital currency

[@jamiesworld6015]

So true

[@judithtrigg1694]

Money is all that counts people do not.computers don't have a soul what do they care .unfortunately we are living in a soulless world.good luck with getting your money.

[@picklikeapro6952]

You are not customers of eBay. They are your customers and are so lucky to have you as patrons.

[@mommysaver71]

Except eBay can just get more sellers to replace you. Sellers are expendable to them.

[@petepete4402]

​@@mommysaver71 Exactly

[@picklikeapro6952]

@@mommysaver71 good luck to them. 50% of the resellers I know had to get a job and that’s why they upped the fees. Sellers are leaving, buyers have been gone.

[@fatherpaulstone896]

Try telling that to ebay then

[@picklikeapro6952]

@@fatherpaulstone896 oh, I have. When they tell me they won’t watch a video showing proof of a scam I’ll call 100 times if I have to til someone will do their job and I’ll drive every manager crazy til they realize that they are nothing without us. I have yet to get scammed when I had video evidence because I refuse to be. Most won’t use their time because time is money. What’s right is worth a lot more than money to me. Please follow me and a few people I knows lead and don’t take the bs. Make them take your “bs” seriously no matter what it is. They work for you and you pay them alot for their services.

[@nickscave6891]

I hope they fix it Nic & Andrea! I quit selling on eBay 12 years ago and designed (and run) my own webshop....it's hard at the beginning but no more third party selling platforms for me. I run my business!!!!

[@rivalrepairs]

Yeh This KZbin channel and my past experiences and high fees made me put me effort into my own site. Now do more sales on there with no fees! An i am in control not ebay's arbitrary system

[@TestGearJunkie.]

I'm only a private individual and not a business, but I stopped selling on eBay when they ditched PayPal. No way are eBay getting my bank details.

[@RERTOxCRAFT]

I just did the same not got any sales yet 😢

[@nickscave6891]

@@RERTOxCRAFT, yes I believe you. It's much harder to start-up your own webshop today then 12 years ago. You have to tick all the SEO boxes for Google, it's not easy but it's possible. Keep on trying and you will get your sales.

[@susanrednour1605]

I'd love to do the ver6 same because ebay got me too

[@camperbuildsolutions1691]

Ebay are MAD, today I had a case go in favour of the buyer, they claimed it was not received despite tracking details supplied and picture of the item delivered. I requested eBay called me, the first call the lady said no it is in favour of the buyer, i then requested a second call because I simply could not understand why this had happened and wanted an answer and the second person reversed the decision and has given me the win on the case. This is people livelihoods, they need to start looking at these cases properly!!

[@Themaskedtalker]

Disgusting behaviour from ebay but it let's me realise that to these corporations, such long standing relationships mean nothing.......

[@myjunkmai1]

This is true.

[@415volts]

Indeed - I know major brand national account managers who find their key buying contact person at most of these big corporation head quarters will now be replaced every 6 months. This is not because that buyer has been bad at their job - the companies recognise that buyers may become too favourable to a good supplier and offer better terms for better service - as you say relationships mean nothing now & they just want pure hard profit.

[@leanatale7251]

Probably got wrag eds in charge

[@togetherrrr]

There is no relationships in business. We are only numbers for them. Replaceable.

[@anonymousone777]

They’re a disgrace. It’s time for everyone to make a stand and leave this awful company. If the sellers leave the buyers follow. We must look to create another it platform with better morals and ethics.

[@VictoriaCieri]

I had the exact same thing happened to me. It took me over a month to get it resolved and paid. And then eBay charged me an immediate payout fee on top of it… It almost feels like they’ve forgotten who’s made them their money. We aren’t people anymore. We’re just numbers and when there’s a computer glitch we pay for it,or a random audit on their end we pay for it.If we were late to pay them we’d get charged interest and penalties, but they’re late paying us. oh, well, it doesn’t matter.

[@haggislover8357]

Currently eBay have been acting like they want to ruin their platform, its very odd how they are going around things at the moment

[@marnosmarket695]

Right! It's absolute madness, what the hell are they playing at? What is going to take to get things straight again, they are killing themselves and they don't see it

[@ian7033]

Not really, what they want is the large volume Chinese sellers. Thats what makes them the money because they know they dont get returns on the small cheap items.

[@anonymousone777]

They’re a disgrace. It’s time for everyone to make a stand and leave this awful company. If the sellers leave the buyers follow. We must look to create another it platform with better morals and ethics.

[@shackwishprice6924]

You your right they are deliberately ruining ebay

[@dsds3968]

It's called "enshitification".

[@leedalton5479]

Both eBay and Paypal are best to call in the morning (UK Time) and you will get the Irish Call center which seems to have better access to the backroom systems and can sort stuff like this very quick in comparison to the US/Asia call centers

[@chrishagelund65]

Oh my gosh... wow now I understand why people have quit selling through ebay.

[@LprogressivesANDliberals]

Was ignorant. I sold over 70 items nothing happened. It just takes that one time to really sour eBay. Provided a police report number and a ic3 before talking to CS so it was turned in my favor. To compete with Amazon and others they have to allow a return policy no matter what. Sell in person one and done

[@hustleNBudgetmum]

Thank you for being polite to the customer service reps. They just work there. As a customer service person I very much appreciate that

[@londonman8688]

being polite to people who dont care ?

[@aneurysm2479]

This is utter madness. I feel the frustration, it's so palpable. eBay just got so big and frankly don't care. If they cared, they wouldn't allow an account with a 20+ year history going weeks without pay out. I'm sure their shareholders and CEO are still getting paid. Utter disgrace. My heart goes out to you. If this happened to me, two weeks of no pay would financially end me. Keep us updated.

[@NicHills]

Update coming soon

[@Weareeverything2023]

I stopped selling on eBay approx 18 years ago, got fed up with daily rules changes, goalposts being moved hourly. Realised it was a dangerous business model and sold via other methods. Cannot say I miss it one bit, no longer sell or buy from them.

[@gaylebartlett4631]

@@NicHills I pray its a good one..

[@anonymousone777]

They’re a disgrace. It’s time for everyone to make a stand and leave this awful company. If the sellers leave the buyers follow. We must look to create another it platform with better morals and ethics.

[@Crosshatch1212]

There’s a reason this is happening to lots of acc holders , think about it .

[@alexandertm5362]

PDF! Try uploading all the necessary documents into a PDF and send that , they might be rejecting because it's a photograph not a document

[@ellenm1937]

Yes you can combine the multiple photographs of the documents into one PDF file to upload

[@tonymontana897]

Good advice. Corporations only see PDF otherwise it may as well be written on toilet paper.

[@JuliaHarrisx]

Absolutely shocking! Kudos for staying calmer than I think a lot of people would be. Keep filming everything so they can see for themselves how ridiculous it is in case they find your channel. Maybe even recommend they watch it.

[@keithhodgson6489]

As long as you tell them at the start of the call that you are recording it...otherwise it may be illegal to do so.

[@thekeysman6760]

​@@keithhodgson6489GDPR rules state it is legal to record personal calls in the UK. More importantly it may still be that it's not always acceptable as admissible information in court if you didn't warn the other party first.

[@marineboy1964]

I've stop doing Ebay in January 2024 after 23 years , and now I've had nothing but emails from Ebay for free listing , % off , and the new Gov tax , basically I'm done and I'm trying to find the next best platform to sell my stuff ,

[@kaplislemesis4789]

they only react when the money stops flowing, sadly most people dont understand it

[@wonderful-wafwaf]

Amazon?

[@GeeGoodman]

Same issue here I’ve fed up of them ,cos I’ve discovered recently that Vinted is much better & easier to work with 👌

[@jewnersey7413]

Mercari just dropped seller fees. It’s honestly not as enjoyable of an app, because of how blocky it can feel to navigate unlike eBay. But did I mention zero seller fees??

[@MattCowlinn]

Nic, Andrea - I am not being facetious when I say this. Take them to court. I’m hoping they owe you less than £10,000. File litigation in a small claims court and let a magistrate decide. You can bring a claim against anyone and I’m confident as soon as their legal team hears about this it will be swiftly resolved.

[@felgate11]

The thing about "Court" (apart from small claims court), is that, the party with the most money - "Always Wins", eBay, simply don't care, The problem is that they have people dealing with cases like this, who would struggle to get a job with KFC !!!!

[@estherwagner6735]

@@felgate11 The other issue is that you want to continue selling on Ebay and they could simply shut you down if you sue.

[@JoeKyser]

sure great idea! I mean since they cant use ebay anymore, why not? its not like they can take away their account lol.

[@JoeKyser]

​@estherwagner6735 I think the point is they cant use ebay so they wont continue to sell on there of course.

[@vickiolson1198]

When we open our stores, we sign a contract that says that we can't sue them for anything.

[@DOATECDIZZY]

Stopped selling with eBay in 2020 after being with them for a few years and will never be a seller with them again for having a similar issue. Unfortunately eBay doesn’t care for smaller sellers and individual businesses… time and time again bad customer support for sellers and a lot of their decisions have ruined seller protection. eBay is just too corporate to work efficiently and fairly anymore.

[@UserNameTaken007]

There are enough videos' on KZbin where eBay have closed sellers accounts and they have been left snookered because all their eggs have been in one basket, their advice was to have a Plan B, backup selling options, Gumtree, FB, Esty etc.

[@ypcomchic]

eBay did this to me - been with them 15 years almost.-but because I hadn’t sold anything in over a year- I took a break- they held all my funds for over a week! And had to still keep sending stuff out and that money being held too! They said it was because I hadn’t sold in a while. I said so I’ve got to be penalized because I haven’t sold in a while? What is that that’s illegal!! Imagine being paid but someone illegally holds your money for some made up reason and if you don’t want a lawsuit then I suggest you release my money- eBay got their money from me- so I want my money or lawsuit is coming! It was released the next day. I hate eBay really wish someone would make a new selling platform that doesn’t gouge sellers - kind of like the early days of eBay.

[@kelzie80]

This has completely put me off buying as a customer when they treat their sellers with such disrespect and ask you to climb mountains that do not exist! They are affecting your livelihood! Absolutely repulsed by their behaviour, good luck to you both

[@NicHills]

Thank you - it has been very frustrating, to say the least

[@burningsoul1365]

its great buying off ebay youre fully covered,they just treat sellers very very poorly.

[@leemendez7876]

Yet Ebay are still putting up their fees in April. I too was selling on Ebay for 20 years - I left 2 years ago. The way they trade is literally outside the law. It is factually un-lawful. No other company could/would do this. Utter disgrace. I suggest taking them to court & exposing them on all your social media Nic & Andrea. Good luck 👊

[@-The-Darkside]

you left two years ago and sold where? it's their livelihood

[@leemendez7876]

@@-The-Darkside It was my livelihood too. I just had enough of Ebay & got a regular employed job.

[@angryninja8866]

Sadly this is going to be a regular occurrence if digital currency is introduced. Easy for eBay to this now, think how easy it’ll be for banks and government to shut you down with a press of a button. Ask the Canadian truckers who had the bank accounts and assets frozen by their government simply because they protested.

[@JosephineM00]

Spot on. Unfortunately most people aren't aware of the bigger picture and what is being planned.

[@gaylebartlett4631]

don't even start with this one... I am so worried about the elimination of the dollar.

[@-The-Darkside]

if you u truly think we will go full digital currency, buy bitcoin and other cryptos and they will go through roof.

[@alanpatterson2759]

@@JosephineM00 looks like its being delayed or the ducks aren't all in a row?

[@countrabricksbuildcraze8916]

Yeah if the place. Not take Mony. You shopping at an only take. Bankcard payment. I just put. Cash on the. Counter. And walk out. With the. Stuff ..if thay. Only take bank card payment. Thay. Suck...one day the. Bank system will shut. Down. And. Not even the rich. Whant be able to get. Mony. Out at thay. Bank. Not. Boss. Can not. Pay worker s. .it's so dum..only online. Paying. It s a trapping.... Cas banks charging us fee s every time we. You s bank card. To pay. For stuff ..but no fee. Chard if. Yousing cash.

[@vickiolson1198]

Don't hold your breath, from experience, most of the time, they never call back. Your first mistake is not immediately always insisting on speaking with a supervisor and don't feel afraid to ack agressively unhappy. The squeaky wheel gets the worm. It is almost impossible to find a simple representative that has enough knowledge to help. EBay hid my store from my customers....their fault....for almost 3 weeks. They ended up giving me a free store subscription for an entire year to try to make up for it.

[@ianstoys13mgs]

And that it EXACTLY why I no longer sell business items on Ebay !! absolute shower of Sh*t !!

[@SimoneWhippArtist]

I am not surprised you are stressed! Not only is it worrying and frustrating, it is also time consuming and emotionally draining. I hope that you get the matter resolved soon and get access to YOUR money! 😊

[@londonseanarsenal354]

Absolutely shocking, I’m getting away from reselling and focussing on my main business as eBay has become a joke of a platform, I hope you guys get this sorted

[@bouncerslabrealnature9143]

We left the eBay platform because they overdrafted our bank account instead of giving the refund from available funds and they refunded the single $50.00 purchase 10 times in a single day....We closed the account, had to pay a $37.00 overdraft fee to close the account and refused to ship anything to anyone on ebay ....ever again. They literally stole $450.00 dollars from our bank account directly and also kept our full available balance....We lost almost $600.00 for a $50.00 refund. 🤬🤬

[@shackwishprice6924]

Theft all corrupt

[@MaryWehmeier]

Sue them. Small claims court in the USA

[@alanjones9718]

Hi Nick we meet at the Southend eBay roadshow, I had a similar problem, I wrote to the MD who’s details I got from companies house, sent everything they asked for and sent it special delivery got a call within 24 hours from his office and matter was sorted, with your KZbin profile they may also work in your favour!

[@NicHills]

That's great but we shouldn't have to. Legitimate registered businesses who have all the relevant paperwork should sail through a verification... I'm so glad you got your issue solved.

[@elainem.375]

Absolutely - I always send serious complaints to the relevant CEO. Definitely works.

[@LalliPop-What-If-Any]

@@NicHills yes it should... but what I see with this is the "sail through" IS what the problem actually is... it is getting kicked out of the automated verification system... and unless it is manually handled/corrected it won't sail. Now the worst part is, it is obvious that your issue (error the automated system sees) is one they haven't ran into "exactly" yet so they don't know what the fix is. This is all a data program issue and that is what gets me so mad... the program doesn't know how to handle your exact Business set up for some reason... the data program writers are to blame! Think of all the times you've see this. It is maddening! We are in 2024! They should have these programs on point by now! I wouldn't give them much more time... keep calling higher ups until you get it solved. So sorry you guys! hugs!!

[@crashbando2561]

@elainem.375 ebbay recently has never been In a sellers favour hope it all goes well for u two

[@thekeysman6760]

@alanjones Whose* details, not who is details.

[@reneesullivan1876]

Wondering if eBay is going down and the money has been rerouted for themselves. I understand your frustration and I hope I'm wrong.

[@562Green]

This is why i do daily withdrawels, eBay are pirates

[@NicHills]

So do we - but you don't get anything if they withhold the funds

[@562Green]

@@NicHills terrifying really when its your income stream. Good luck in getting it sorted out.

[@myjunkmai1]

and while they withhold your funds you are still expected to function sending out items sold which creates more funds they are holding. Good luck im sure it will be resolved.

[@aerial558]

But they can still take your money back as it linked to your bank account?

[@ns8037]

​@@myjunkmai1yes this happened to me 2 years ago I refused to send anymore items out so they blocked me from logging back in

[@janswarbrick6249]

I've learnt tha whenever dealing with a business on the phone always ask for the person's name. This definitely goes a long way to committing then to answer. Thanks for this!

[@ThomasJoe..]

Hopefully you get it sorted. If you need to print documents again and need them on your computer. In the print screen change the printer to "print as PDF" and it'll save the document for you instead of printing it off.

[@phyllislelux977]

I really wish there was an other platform to sell on without all eBay rules fees etc. Good luck to you

[@blondilass]

In my experience with eBay they never support sellers, we are always treated as if we are liars or criminals and easily shut down if we do not agree with them. You have provided them with official government tax letters to prove that your genuine sellers. Like you said, what more do they want 'A vile of blood'. Good gracious! I hope that this video gets seen by the head of eBay because it's policies need to radically change for the better. Good Luck!

[@lloydburdis1960]

I have followed you on and off for years, as a seller eBay over the last couple of years has been going from bad to worse for me. Your patience is commendable you can see the stress this is causing and I feel for you, I really hope you resolve this Ebay are just the worst to deal with these days . Good luck.

[@burningsoul1365]

i came off ebay a few years back, best thing ive done, nowt but a big headache.

[@hopesprings7812]

Yes me too, there's not a day that goes by when I don't thank my lucky stars that I don't have to deal with that shambles that is eBay any more.

[@Helen-rd1fm]

I have found the best time to speak to someone from Ireland is early evening and weekend they are so much more helpful hope you get it sorted soon.

[@llcooljoe7342]

I'm only a small time private seller on ebay, but a year ago they put my money on hold until my account was verified. I had to send documents which was a passport and driving licence. They kept asking for documents even though I'd given them, again and again. In the end I realised that my name on my ebay account was slightly different from the one on my passport and as soon as I changed it on ebay the verification went through. I think I was just using my initial and surname on ebay whereas on my passport and driving licence it's my full name. I changed it to be the same and that was it, I was up and running again. So it might be be worth just checking that everything is the same throughout. Good luck.

[@TestGearJunkie.]

I stopped selling when they ditched PayPal. No way are they getting my bank details, and they're certainly not getting sight of my driving licence or passport 😯

[@Dirlewanger44]

I had the same problem I was using my shorten name but had to change this to my full name as it didn’t match the documents I sent in

[@sbresellingco5795]

Thanks nic and Andrea for having this conversation for us all. I appreciate it. It isn’t just the fear of switching off your account that are driving people away from the platforms. It’s the constant siding with the buyers and no way to defend yourself, it’s also the cheaper fees or no fees on other platforms and a less longer listing time and less issues.

[@monkeycrow84]

I can tell its a call centre abroad in the Philippines, I know this because my cousin works in one. They follow a script and have no clue beyond that. Legal documents there need to have multiple signatures on every page, it's how their legal system works but not ours. I have a feeling someone has gotten these mixed up. This is why I feel its important to have teams in the country of origin dealing woth these kind of issues. Cos they would have an understanding more sp that a team in another country dealing with tax documents from all over the world. But I guess its just cheaper for ebay to do it that why. Good luck and I hope it gets solved asap

[@flipmodeisthegreatest7247]

It's hard to think of two people who have done more to promote ebay as a platform in the UK and beyond over the past many years. Ebay should be on their knees begging your forgiveness!!

[@jetty3yo]

I'm exhausted just watching... Hope you get this resolved pronto ... Thanks for sharing.

[@petelamb9965]

It's getting harder to sell on ebay

[@LprogressivesANDliberals]

Just stopped. No problems for over 4 years and didn’t listen to you all but I finally caught the “return a different item” scam. Before I talked to Cs I had all my Info and pictures and numbers ready. So much hassle and to easy to scam sellers

[@YorkshirePud-rpg]

I work in customer services and you need to ask to talk to a manager, just keep saying to the person who answers the phone at the start that you want to escalate this and you want to talk to a manager, just keep repeating that you want to talk to a manager. The person who answers the phone at the start will not be able to help you, if he needs to talk to a different department ask him what department he is getting in touch with and ask to be transferred to the department.

[@dirtisbetterthandiamonds]

Agreed! Keep asking for a supervisor. Don't take no for an answer. They may even just hang up on you, CALL BACK. Being annoying to ebay is your new job until this is fixed!

[@anonymousone777]

How do people get there account back from permanent suspension (completely unfair ban!!!) why are they doing this to so many genuine, long term sellers? Why do they have no empathy for peoples livelihoods? These are genuine questions that I’d appreciate an answer to.

[@alibali672]

@@anonymousone777 Getting rid of smaller businesses is the general "theme" all over the world.

[@makers_lab]

Indeed. As I've had to say in the past, "Look around the room, find the person with the biggest desk and put me through to them", though that applies less with remote working. I could feel myself getting stressed just listening to this and can relate. Really feel their pain.

[@SellBuyandReply]

I done this and it works

[@laughingboy279]

I feel for you. It's got to the point where when dealing with any companies such as ebay, utilities, banks, large Swedish retailers - you count yourself lucky if it's sorted out without a glitch.

[@wandasilver3914]

Thank you! I am so sorry you are going through this with Ebay. My husband and I were trying to decide if quitting ebay was the right decision. I am not going back on ebay as a seller.

[@petepete4402]

Trouble is, you need them more than they need you. Obviously they need sellers but they won't worry about losing 1 customer (especially a customer service agent on minimum wage, I would ask for a manager)

[@samturner3780]

It’s not just EBay, Etsy are also known to do this…

[@LilyGazou]

Yep.

[@museonfilm8919]

Etsy are in fact, WORSE - especially for new sellers. They keep your first sales and dole it out in increments.

[@HollyJordan15]

PayPal did that with a friend’s business years ago; held £30,000 for sometime. The cynic in me say they do this because the longer they keep £ in their bank the more interest they get. You need to start building your own website (or get a professional to do it) & start driving your customers there for future security.

[@Ededdy83]

Ebay do not care, they only talking crap.. 😢

[@anonymousone777]

They’re a disgrace. It’s time for everyone to make a stand and leave this awful company. If the sellers leave the buyers follow. We must look to create another it platform with better morals and ethics.

[@Giggodimpz]

Literally bro it’s so bad

[@bs7157]

i really feel for you. i do hope it's sorted for you soon. what a shambles! good luck both. xx

[@davidp4456]

14:18 I don’t know if you are aware of HMRC targeting eBay Incomes, but it appears to me that that the suspension is dependent upon whether you are a ‘partnership’ or a company. What HMRC knows about your online business is entirely dependent upon your income declarations in your tax returns and they would notify you if you need to register as incorporated company. Your eBay liaison is clearly in a different jurisdiction and is unable to offer you advice. However it is clear that your account has become ‘flagged’ and it is quite likely that HMRC has come into an arrangement with eBay to suspend payments to ‘partnership’ accounts that exceed threshold income that otherwise requires you to become incorporated as a registered company and be taxed accordingly. From your dependence on this income stream it is quite possible that this is the case. It will not be incumbent upon eBay to provide advice about compliance with UK tax regulations and if you have any doubts you should seek professional advice. If you require adjustments to your trading status you should update this as soon as possible and provide eBay with the information they need. Sadly I think eBay are probably correct and you are unwittingly not compliant with UK tax requirements.

[@snakeplissken526]

"it is quite likely that HMRC has come into an arrangement with eBay to suspend payments to ‘partnership’ accounts that exceed threshold income that otherwise requires you to become incorporated as a registered company" - Don't think HMRC can force you to change a partnership into a company, AFAIK.

[@davidp4456]

@@snakeplissken526 A partnership only requires declarations on a personal tax return for payment of income tax on profits. If their business income from eBay (and elsewhere) is over £85k HMRC will expect them to register as a business and pay VAT. And maybe even corporation tax. The couple don’t discuss this and it could be where their issues originate, particularly if HMRC are able to monitor eBay earnings.

[@coupsdestylo]

It's just a basic confusion of terms, the system ebay are using to check won't find a "partnership" that doesn't exist, entity confusion like this is quite common in small and medium sized enterprises. They aren't a partnership they are a proprietorship using joint tax. BUT by saying they "are a partnership" the guys at ebay can't find a match, it's a bit sad but simply a business identity issue.

[@magnets1000]

American companies like Ebay, google etc don't recognise UK partnerships (i.e. two sole traders in agreement to work as one). They only see incorporated (ltd) or unincorporated (Sole proprietorship/sole trader)

[@coupsdestylo]

@@magnets1000 they were performing due diligence trying to match them, quickest and simplest way is to supply your duns number

[@annabelleattwood]

Thanks guys that you have share your experience to the public. 🎉 watching from uk

[@peterkellett1182]

Shocking treatment. It appears that there is no shame. Whether this resolves or not you should now diversify to protect your interests. Thank you for sharing your learning with others about so many aspects of reselling. You are just fantastic.

[@walkabout16]

In the realm where auctions sway, Where deals are struck, night and day, There echoes now a frantic cry, As stress and worry multiply. Ebay, the marketplace of trade, Where fortunes made and debts are paid, Now holds a grip, relentless, tight, Withholding funds, a haunting plight. Nic and Andrea, names in plight, Their money trapped, out of sight, In Ebay's grasp, a tangled mess, Their patience strained, their nerves, distressed. Withheld funds, a burden borne, In this digital marketplace, forlorn, Their stress mounts high, their hope, it wanes, As Ebay's hold tightens, no refrain. Yet in this turmoil, may they find, Strength to weather storms unkind, For amidst the chaos, light may gleam, And resolution break through the scheme. So Nic and Andrea, stand strong, Though trials test, and days seem long, For in the end, this too shall pass, And peace will come, reclaimed at last.

[@RachelFayLovelyDay]

OMG I'm totally stressed just watching you go through this. I closed my business on eBay a few years ago. Totally different reasons, but every bit as frustrating. When you rely on a single platform to run your business, the platform effectively owns your business.

[@junglejim99]

Scheduled or promised call backs rarely happen. I've had that with numerous companies. Agents are clock watchers who don't care, it's just a job to pay the bills. You'll get a different agent each time you call and you have to go through the problem again and again until you're blue in the face. Good luck hope you resolve this.

[@OhDearLord-gd8de]

We've just been restricted for having a couple of tracking information not uploaded. Top Rated seller all dashboard in the green. 1808 listings now deactivated. provided the information now a 72 hour wait or maybe more until the eBay restrictions team review. a simple message from eBay would of been better than closing peoples accounts out of nowhere especially when its some peoples source of income. we know how you're feeling. (cannot have contact with the eBay Restriction team by call)

[@AndrewRichmond-s4e]

I really feel for you guys. Apart from the overuse of AI at Ebay, the problem is that the US definition of a partnership is different to ours. Over there, a partnership has an official number which we do not have in the UK. We went through this a few years ago and resolved it by entering zeros in the company number box. But that may not work any more. If you can get to speak to Dublin they will be much better but unless you get Concierge through an Anchor Shop it will be very difficult. Wishing you all the best and hoping you get your funds unfrozen soon. Don't give up !

[@Munigma]

Amazon did the same to me, some of these companies have terrible processes. I got banned because another user created a product page with the wrong the brand 🤯.

[@ryankaldesic430]

Wow, this is shocking! I feel so sorry for you guys. I'm genuinely worried about eBay and as soon as Vinted Pro is available here in the UK I'll be looking into that as solely using eBay could potentially damage my business

[@IAmSuperStick]

Wow. And i was contemplating getting back into selling on ebay. I dont need that kind of stress! You guys seem to have handled it well. I would have ended up going postal on those people. 😂

[@AuntGrace]

I love ❤ the knives behind you. 😅 You need a target.

[@maysloman5313]

Sorry to hear this , hope

[@lafemmeanglaise]

I am really sorry to hear what you have gone through especially when you think of what great ambassadors you have been for the Ebay platform! I'm grateful for your video because it has convinced me that I should leave Ebay. It's been dodgy for a long time but it's now absolutely clear that sellers are not safe on Ebay. Good luck in your fight!

[@BareBonesofit]

We are all just one stop from the job centre

[@dummatube]

We had a similar problem when after many years as a seller we sold some very expensive Leica camera gear and were accused of money laundering! We fortunately had held the items pending receipt of the funds so we contacted the buyers, cancelled the eBay sales and sold the items privately. We never used eBay for selling ever again!

[@johnhunter3011]

This is what happens when A.I. is used in place of humans!

[@GrahamDixonUK]

I feel your desperation and anxiety. I gave up on eBay and PayPal 10 years ago after they held on to my money, "because they can" and nobody seems to listen to you. I hope you get sorted soon.

[@SmellyGooch]

Take them to court.

[@mslashay35]

I had an MC011 restriction to shut my TOP-RATED PLUS 3year account shutdown, supposedly random. Now my funds are on hold. Working hard as hell for slow sales and now my money won't come to me until 3-4 weeks for stuff I'm selling now. Called today and asked IF I DID NOTHING WRONG WHY AM I, A TOP-TIERED NON-Problematic SELLER BEING PUNISHED?

[@williamtraynor-kean7214]

The trouble with any problem with E Bay as a seller is you end up talking to a call centre person in the Philippines where common sense seems not to rule. Contact the UK CEO its the only way to get anything done.

[@la_sn3ak3r19]

Usually when they restrict your account and withhold your money, it ends in an account ban.

[@longbar2344]

ebay and fb marketplace are awful. scammers win

[@saifulhaque5135]

I have similar kind of issue with eBay; but I don’t request them anymore; whenever I get upset for any other reason, I just call them to swear. It’s good for my mental health

[@dinodancer4874]

I appreciate how respectful you are through this. As a Christian, I would be praying for the Lord's intervention. It seems you need a miracle.

[@barbaraeverett1869]

I quit eBay a while ago . They cheated me out of money few times

[@emmasresellingadventures6255]

Am so sorry you’re going through this. Shared on my insta and tagged eBay. Hopefully others will too. I know eBay don’t like being tagged with negative stories Hopefully give them the kick up the bum they need. Hope it’s sorted soon 💕💕

[@sunshinedreamz]

I was going to start selling Ebay but after watching your video, I changed my mind, lately I heard so many bad stories about Ebay holding sellers money or shutting down their account for no clear reasons, I can't even imagine the level of stress and anger you must have, I can't deal with this, I'll just stay with my own websites and post my ads. Thanks for sharing and warning us all.

[@gvlee2810]

I had the same problem sold my laptop for £800 and had to wait over 2 weeks to get paid out and they still took over £100 in fees and no apology

[@bestmentoring]

eBay will ONLY back down after you actually take them to court for DAMAGES!!!!

[@clarewilkins5094]

Your patience needs a medal I also admire you both with all the hassles youve had.Ive only just started watching your videos and it have really put me off ever thinking of selling I had enough hassle with selling a few items on Vinted. You need nerves of steel.

[@Canuck_Gal]

What a nightmare! I'd be extremely stressed as well. I really hope it gets resolved soon for you guys. For so many of us, this is our literal livelihood and it's horrifying that the plug can be pulled like we are literal nothings!!

[@plumcreekco9469]

Not supported means their AI can’t read the document. Try sending in PDF format

[@finjibuns]

Number 1 Rule when it comes to serious financial issues like this is demand to speak to a representative in Ireland and not someone from a call centre somewhere else on the planet. They have no understanding of UK agencies, terms etc so you are speaking a different language a lot of the time. Also a competent member of customer service staff would not admit to the things he did. eBay believe it or not have improved their customer service massively in the last few years. It used to be even more like banging your head against a wall.

[@juliemotey2052]

I hope its sorted out soon, i dont know how you stayed so calm.

[@CyberCurtainTwitcher]

I think you guys need to write an official complaint to the CEO like I had to.

[@jamedlock83]

I stopped selling with them because they kept my earnings for over 30 days. I finally threatened them with legal action and they let me have it, and that was the last time

[@lauravillegas3822]

Thank you for your info. I am a new seller and will never use Ebay for anything nor will we buy from them as well. I also saw the issue you had about the buyer returning your product damaged and were able to get a full refund without any repercussions at all. Even though you sold them a perfectly new product. I'm so sorry you have to go through this. I am so frustrated just watching you video my anxiety levels are high. 😅😅 Good luck to you

[@black_umbrella_design]

I'm so sorry this is happening to you. I hope and pray it is resolved.

[@revelation2and3]

Thank you for revealing this

[@nme9870]

That is terrible the way they're treating you after all them years shocking😮

[@Lesley-g1u]

Hi Nic and Andrea, I am so sorry that you are having so much trouble with ebay. What you are talking about seems to be quite common recently, I have also heard that they are not as popular as they used to be, plus they seem to be concentrating on other parts of their business that doesn't relate to the actual ebay site. I am in Canada and what is coming out is from the US. So once again I wish you all the luck in the world that your situation is sorted sooner rather than later. Lesley, Victoria, BC. Canada.

[@Purevintage2]

What an absolute shocking display of customer service we all deserve a much better level of service than this and to you r credit showing a high level of patience you deserve an excellent level of service considering your 22 years at ebay and impeccable record. Come on ebay do the right thing and give them their money back they deserve better treatment than this absolutely appalling ebay !😢

[@susanrednour1605]

Ebay had me as a seller of four years, not telling me someone else had the same user name. I'm the one that found that all out when I told them I had just started listing about a month before when they called and thanked me for being with Ebay four years. I never made a cent but it was showing I had a limit excess of over $8,000 and wasn't allowed to list anything else. Im sorry for your loss and send you good luck

[@reneesullivan1876]

You too are a lot more patient than many people would be and showing respect as you speak to the workers is commendable.

[@jbhatts610]

I’ve been there myself! I haven’t called in a while, and I’m 24 years eBay! Bottom line, that initial customer service person will RARELY be able to help!! Always ask to escalate to their manager or I suppose the verification team! Waste of time talking to the initial line of defense. I feel for you guys, my blood pressure went up on your behalf ha

[@jaylo912]

Customer service can be very hit and miss. You need to be quite lucky to get through to someone properly on the ball who knows how to solve your issue.