ebay buyer returns broken item - We ask ebay seller protection for help - Selling on ebay

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[@NicHills]

See Ebay's apology in the follow up video here - kzbin.info/www/bejne/o5qtqKShdrJkhKc

[@roomwithapointofview]

Fraud is not a civil matter. A court case after to retrieve funds might be. But fraud is a crime. Law pertains to people, people's property and fraud.

[@roomwithapointofview]

Never, and I mean NEVER take legal advice from the police. Like asking a vegan for a good veal recipe. www.garda.ie/en/Crime/Fraud/What-is-fraud-.html Fraud is where a person is financially cheated by another person. Fraud occurs when an individual deceives another by inducing them to do something or not do something that results in a financial loss. The fraud can be committed either online, in person on via correspondence.

[@roomwithapointofview]

So if it's never their product essentially, since you bear the full cost, didn't the buyer just destroy your property? So if I bought a box of chocolates, ate the entire contents, and sent it back, no problem? They will argue that it isn't the same product I received? Really.....you don't say. You mean to say I altered the product. Go on. I have seen precedent, all documented. And I do believe he sent back the broken one they replaced. Made in the same factory by the same people using the same machines, which put all tags in the same place and unless you two items in front of you, or incredible photographic memory, would never see the difference. Just a small unique mark or two on those tags would do.

[@deborahjk699]

Nick⚽️ and Andrea it’s part of doing business just except it end of story. If you think you’re going to sell on eBay and not lose money occasionally you’re joking you really fooling yourself you need to be realistic grow up and be a businessman and woman and face the facts there’s just no two ways about it Ebay is not wrong you’re wrong sorry I am a fellow seller and I’m pretty picky but I faced the facts remember they’re giving you an option for 50% that’s almost your cost on an item and if it’s not then you’re not a good businessman end of story accept your money back to cover your cost and move on and start again you didn’t lose money LOL

[@MrBlueyes95]

I would NEVER EVER sell through them again. They are scam artists who don’t give a damn about the sellers. They would loose all my business. I’m sorry this happened!

[@1977kops]

Sometimes I wonder who is a bigger scammer: buyer or eBay themselves.

[@wowitsshit9734]

eBay enables scammers, they don't care as they profit regardless of what happens.

[@henryradulescu5089]

I think eBay as they dont protect the seller at all . sickening

[@Rache28]

@@wowitsshit9734 I completely agree with you! They’re useless! They don’t care as long as they make a profit.

[@Honey_1012]

eBay

[@patriciawatkins9539]

eBay because they encourage this behavior by punishing the seller and rewarding the scammer.

[@jimbobjimbob8275]

The worst thing eBay did was to stop sellers leaving buyers bad feedback. It became open season on sellers after that.

[@BrickTsar]

Yep

[@mySelf-yx4hw]

Yes its all down to that so i don't leave feedback utill i get a good one back

[@kevinrobertfrasier1309]

They do say the customer is always right. That it is a laughable old fashioned statement.

[@juanplasencia7996]

I left feedback with: thumbs down emoji "👎👎👎Fraudulent buyer, cancel sale and DO NOT SHIP!!👎👎👎"... That will get noticed on the buyers feedback record. It's up to the seller if he/she heeds the warning or not.

[@PakistanIcecream000]

@@kevinrobertfrasier1309 Ebay thinks their seller's customers are always right but not their own customers who are the 'sellers'. The phrase the "customer is always right" is what the rich say to their slaves but they don't believe it themselves.

[@BetterOffRead]

Nic's ability to keep his cool is incredible.

[@TypicalBambi]

i do agree, because I would have lost it completely at 21:29 it's like the dude doesn't understand and just keeps saying his own thing and doesn't want to acknowledge the truth

[@edybanciu7052]

I'd have strangled them through the phone, horrible seller support

[@blindshiva2826]

I blew a fuse watching this video!!!

[@ThePapaDawg]

Blindshiva If you bought that fuse on eBay in the last 30 days, return it for a full refund :)

[@CAMZAB]

He’s doing V signs and miming shouting at them whilst you’re reading what they are saying to him on the phone, but still yes.

[@lindaferguson2264]

This is absolutely morally criminal. If this is how eBay runs their business, there's absolutely no protection for sellers. And sellers of high-priced items costing thousands are especially at risk. If I have an item costing thousands and a buyer made a similar claim against me after returning the item damaged, I could very well be out thousands of dollars. I'm now serioiusly considering leaving this platform because eBay obviously has no regard for their sellers. Thank you, Nic, for sharing your experience.

[@jpw6893]

As soon as a buyer gives good feedback there should be no auto return. Clearly the item has been accepted.

[@jennigee51]

J Williams that’s a brilliant idea!! 😁

[@moskit76]

Than no one will give good feedback.What if they find problem later?

[@jpw6893]

@@moskit76 they are still covered if it's a genuine fault. It's the auto return that's the problem, nothing stopping them contacting the seller at a later point

[@dustinnoyfba7227]

J Williams this would save time, headaches, and above all make perfect sense... so ebay will never do it

[@shaneebahera8566]

honestly there is no perfect system you either end up with one that favours the seller and screws buyers or one that screws sellers and favours buyers it just depends on which makes them more profit and which is easier to maintain and ebay amazon and other e-commerce giants seem to have settled on "the customer is always right" policy as most profitable

[@markleaning107]

The buyer should be flagged as a scammer with his email address

[@Drenov]

In the old system you could leave feedback on buyers, so sellers could see the scammers

[@sandylynn1912]

Oh they would never do that.. I hate eBay policies.period

[@hansiesma16]

The buyer wasn't necessarily a scammer. His car mechanic is likely to be the one who broke it - knowingly or unknowingly.

[@markleaning107]

@@hansiesma16 whoever did that I wouldn't class them as a mechanic

[@sandylynn1912]

@@hansiesma16 well the seller didn’t sell it that way .he did not deserve a refund.

[@alexm6193]

Step one of selling on ebay: Don't sell on ebay.

[@johnflynn6140]

this is why most stop selling on eBay edit I never said one was better than the other. you are 100% correct

[@SuperKawaiiChannel]

Easy to say, Amazon is way worse, with their fees and customer protection, you could literally return a brick, and when seller would receive it and told Amazon that received a brick, the buyer would simply be able to state it is the seller trying to commit a fraud! These 2 platforms are the most popular to sell items on the internet... and unfortunately a lot of people depend on it! Its not to stop selling on those, but to actually create a department who deals with internet fraud, scams right away! To report Cyber Crime does nothing! Many times I came across internet fraud, scams, violence and child abuse or pornography (apparently under ART protection), and reported it to a cyber crime (department/division)... Nothing happened and nothing will... Cyber crime is only fought if 1. Attacks or exposes government, military, and other secrets etc. (Example: Wikileaks) 2. If offers music, movie downloads (example: piratebay, kickass, etc.). Police, governments, military, banks and other billionaires' businesses are only interested in protecting their own "secrets and dirty work". Then you can hear it constantly in the news... But when you need a help, they simply ignore it, as it is LOW CRIME, but for a seller or buyer whoever is at loss it may cause a huge loss.

[@parrotgenie5099]

Lol

[@MandrakeDCR]

Actually - start selling on Ebay - get used to how things work, learn how to run your business. Open up a *GOOD* website (not some shoddy looking piece of crap), and start including it in all of your listings, emails, and receipts. After your first few months with the website, begin offering discounts if purchased at your website with a coupon code. Make sure that for the duration, you are keeping an email list - do NOT send them out any sales or marketing emails to piss them off. When you're ready to take a brief hit to your sales - make the switch. Close your Ebay store with an announcement. Send an email to everyone on the email ist announcing the same, include info on some items you're selling, along with at least one or two insanely great deals. Loss-leaders of some kind. Say goodbye to Ebay forever (except maybe becoming the occasional buyer for your own store :). Hire someone to do your email marketing. Usually very affordable, and worth its server-weight in gold.

[@turn1210]

That is basically the long and short of it. Its so one sided, they just want their fee and that's it.

[@skybluerob8850]

I sell quite regularly on eBay so I knew how this was going to end as soon as the video started. eBay offer absolutely no protection for sellers, I've been burned by their dodgy policies before. I wasn't expecting the police form sidetrip though, the fact that they made you jump through all of those useless hoops for no reason is disgusting.

[@peezebeuponyou3774]

Watching this brings it all back- I'm having cold sweats. This is exactly why I gave up my eBay store- their 'customer support' is like dealing with Scientologists.

[@lizzyRose1801]

Same here. Selling online is not worth it. Regular auctions or dealer to dealer is best.

[@JPPAD52j]

Tell them Tom Cruise and L.Ron Hubbard wants fair and painless justice on Ebay !

[@SteveMajor]

This is why the first thing I leaned about selling on eBay was: never sell and item that you wouldn't otherwise just throw in the trash. You will never win as a seller, that is how eBay works. Start your own web-store or try and find a better platform. Until eBay starts losing sellers left and right they won't care.

[@billmastrippolito7132]

Funny you say that, as a buyer that is basically how I look at things I buy now. There is becoming way too many sellers selling fake stuff at overpriced prices and items "not fit for purpose". Every purchase has become a gamble, so I only gamble in small amounts of dollars.

[@SteveMajor]

@@billmastrippolito7132 eBay will refund you 100% for virtually any reason so you shouldn't have a problem with fakes or defective items. As a buyer also on eBay, I keep this in mind and most every item I buy is exactly what I expect.

[@billmastrippolito7132]

@@SteveMajor Yes I know that but having to send things back defeats the purpose of buying them in the first place. Years ago it was very rare I ever had to return anything or even complain about anything. Now I'm weary of buying anything from ebay. My last 3 "larger" purchases I had to send 2 of them back. I have lost all faith in e-bay, their policies and sellers.

[@thesecretshopper3280]

As a seller and a buyer I do my best to describe an item as best as I can. If it's a vintage clothing piece, I research to see about the year and origin and so forth. I buy all kinds of things and for the most part (as long as it isn't coming from China) the item is as described when I receive it. China selling to people in any other country shouldn't be allowed because they never have anything as described! It's all crap! I bought a "ring" light from China not knowing it was coming from China it said it was coming from New Jersey and they described it as a 16 inch ring light, it took a long time for me to get it and it was barely 6 inches! I tried to return it and they gave me a partial return but I wanted to send it back to them so it sits on my desk in the box. I probably will end up selling it in a yard sale, won't try to sell it on ebay that's for sure! Oh not to mention on the ebay ad it showed a metal ring light I got a junk plastic one!

[@lowbudgetstunts3423]

I would have been screaming at that guy. You handled this with much more grace than the average person. Good on you. Ebay is a sham.

[@jbodden6977]

It doesnt' help the the police are 'decriminalizing' wire fraud (telephonic fraud) and assigning it, incorrectly, as a civil matter.

[@jeffmckenzie7282]

You meant to say ebay is a SCAM.

[@ab6129]

Me too..I would have lost it, passionate retailer that I am.... Can't handle stupidity/fraud winning out

[@TomTheGamer913]

joseph bodden the police Enforce the law they don’t make it. Don’t blame them

[@TheSeanocasey]

Well he is doing video.

[@leglessinoz]

I like how they refer to you as a top rated seller then treat you that way. Imagine the treatment you'd get as a low rated seller.

[@mariehewett5240]

Its all BS

[@danielstaff4742]

I bet he didn't even take it to a mechanic, probably broke it trying to fit it himself. Just said he took it to a mechanic to make it sound like the item had been dealt with correctly. Thanks for the insight on how useless ebay is.

[@ronaldhickman9953]

Entirely too easy to be put on.... This is an easy fitment for almost anyone semi-skilled... I'm going to say that the bumper was hit not damaging the lens or housing but causing the bracket crack....

[@danielstaff4742]

@@ronaldhickman9953 Yeah could be, but im not even saying that he broke it during installation, just making the point that I bet it was likely handled by himself and he broke it somehow, could have been simply dropping it before he even tried installing it.. but ultimately made out like it was handled by a professional when it wasn't.

[@ronaldhickman9953]

@@danielstaff4742 I agree it could very well be....

[@RustyAndroid]

No, a mechanic could have broken it also. If you get into a car accident, you need to visit an auto body shop, not an auto mechanic. If the housing is bent, an auto mechanic would just try to jimmy the light into the housing by brute force. Now, I'm not saying the guy didn't try to fit it himself, he might have tried to, but I'm just saying that this kind of mistake can easily be made by a mechanic as well. Once a car gets into an accident, it may no longer have its original dimensions, one has to be extra careful because things that used to fit may not be able to fit anymore.

[@Skulllywag]

@@RustyAndroid Playing devil's advocate here. I did not notice the crack in the video until pointed out. I can see a buyer that has not THOROUGHLY inspected it, not seeing it until taking it to a shop (hence the good, but hasty feedback). I have bought headlights similar to that one, and will say it would be EXTREMELY hard to crack one like that during installation, even if installed by a chimpanzee. The back molded portions of those lights are VERY structurally sound. I would also point out that many people buy headlights not to replace ones damaged in a accident, but merely because todays plastic headlights look like cloudy sh*t after a few years, and nothing makes a car look nicer than a new set of fresh, clear headlights. Nobody here has even questioned that the light may have been damaged in transit? The ones I have purchased ( I have purchased several sets) came packed in molded styrfoam to prevent damage. This one was in bubble wrap. I have personally seen drivers STAND on one box to reach another in their truck. I have also seen them pull boxes out to get to another...and THROW them back into the truck. Here in the states, delivery services are well known for mangling packages or damaging the contents.

[@G1ZQCArtwork]

Ebay has just assisted that buyer to commit fraud. I would now report this as a crime, committed by the buyer, assisted after the fact by Ebay.

[@debeeriz9669]

its not fraud, if the buyer kept it it would be fraud, but he returned it, no proof as to how it got broken, could be the seller, carrier, buyer or mechanic, thats why you insure expensive items when shipping

[@noneyobuisiness2983]

It might not be the buyers fault lol, could have been the mechanic or the people delivering it.

[@Nasauniverse001]

Yes. Exactly. Trading Standards?

[@GrayFoxGamingHD]

Ebay been trading since 1995 , they are there to collect their fees and issue refunds ot the buyer. Thats it. All these scumbags now exactly how to play the game.

[@kevatnorthfield]

how on earth do you come up with that conclusion - no fraud has been committed at all - the buyer simply sent back a faulty item - the seller just needs to send it back to his suppler saying its faulty.

[@freesaxon6835]

I gave up selling on eBay years ago, their ' buyer protection' scheme is completely bias, the buyer can do no wrong. Never sell anything over £6

[@wavell14]

do you mean biased?

[@fondelmaddick5085]

They take the piss. Where do you sell now?

[@freesaxon6835]

@@wavell14 yes Indeed I do 😁

[@freesaxon6835]

@@fondelmaddick5085 local, Facebook, etc

[@mrt1957]

@@wavell14 we got a spelling bee champ over here folks! Look Andrew Gill spotted a misspellling. He is gosh darn smart!

[@sambaxrock]

Here a long story short about my sale on eBay: I've sold an expensive piece of art, $4k. The buyer wanted to return it for whatever reason, so he chose to claim "it was not described correctly". I disagreed as it was described in detail in the originall, but to no avail, I had to accept the return. In the end I've accept the return as the item does have a personal value to me and I was fine not to sell it after all. So when I've receive the art piece back the buyer didn't bother using the custom protective packaging I've created and it was badly damaged making it pretty much valueless. Guess what? I fought to the end and still I had to give him FULL REFUND and I lost $200 in shipping costs. F*ck eBay.

[@nolo1337]

small claims court if you are american they cant show up with a lawyer and if they dont show up you get what you ask for within reason

[@dianavasile8067]

@@nolo1337 so if you win small claims how do you collect on it?

[@sebastiangrumman8507]

@@dianavasile8067 The court can order the Sheriffs' Department of the county to seize property to satisfy the debt.

[@j.roberts8760]

It happens all the time on ebay selling site, the worst in the world to sell on too many scammers & bad people , but ebay dont do anything they are worst than scammers, thats why theyve millions out of everybodys items. Bring back normality & go to the markets you get a better bargain & get to speak to nicer people

[@weescottishlady]

I’m watching these videos while considering selling my own stuff on eBay but your comment, these vids etc are putting me off

[@boriscarloff8305]

Sounds like Ebay needs to be " Shut Down" for crooked practices, there are other online selling platforms out there. Boycott Ebay !

[@RetroReminiscing]

I'm an ebay seller , im 20 minutes in to your video and I feel like I want to close my account down with ebay and run for my life! Thanks for a great upload! Feel so sorry for you both

[@marco19723]

This was the tip of the iceberg, and I think I will join you in closing my account. Ebay don't deserve my items to be sold in

[@marco19723]

Ebay doesn't deserve my items to be sold in its platform.

[@PhoenixSirius]

same here, just trying to sell some stuff before i move and it's scam city (ghost buyers, liars, scammers)

[@bigb5206]

@@PhoenixSirius same here I sold some retro video games and I sold them as is and used the guy started screaming that he could smell cigarettes on the items and he sent it back severely water damaged by him wiping down the paper manuals and took one apart and ruined it putting it back together and replaced the original manual’s with reproduction manual’s. The case art is water damaged also. So far all they took off the shipping only so I froze my account until I get this sorted out but I will cancel my account to stop this from going any further.

[@oasis3583]

Same here, it’s shocking

[@TahrahStar]

I stopped selling on Ebay years ago because they do not protect the Seller.

[@greattunesking1]

TahrahStar You are a very wise person. Ebay started doing this over the past 2 years, It is really sad.

[@Farmeraap]

Where did you move your business

[@deborahjk699]

Farmeraap my thoughts exactly eBay’s kinder to their sellers than any other platform is what a joke these people are so whack

[@larkhill2119]

You think the trading standards office gives legal advise or what the buyer wants to hear? Try retail.

[@tiddlesa.6125]

Same here, I’ve had to refund and didn’t get the items back. eBay looks after the buyer!

[@kevinjwigner3038]

Thank You!!! You folks are true heros for showing eBay's true nature! I have been an EBay reseller now for 21 years and thank God I have never been scammed like this except for 2 times over nickel/dime items that weren't worth fussing about. EBay in general is so full of crap that some days I can hardly stand dealing with them! I miss the days when Meg W. was in-charge she had a pretty good handle on things! It has largely been a race-to-the-bottom since she left the company! Hopefully EBay will pay attention to this video and make some changes! Thanks Again :-) Best Wishes from across the pond :-)

[@Mashedpotatoe1000]

When ever someone says “I completely understand” it means they don’t and they are trying to cover up their inability to do something.

[@lynngaylor5627]

Yes and they don't care

[@ulovemymum2963]

@being aperson you must be the tw*t who broke the light

[@oneoflokis]

Looks like it! 😏

[@canndd2000]

I'm sure they understood and ebay customer service truthfully believed the seller yet that is there type protocol that does truly sucks for honest people just trying to make a type living with there sales

[@johnmickey5897]

I basically had the exact same experience as a seller. I'm glad a quarter of a million potential eBay sellers watched your video showing exactly how eBay treats their sellers when a buyer sends back a destroyed item or an item lot returned with items stolen. They don't help sellers at all, they just talk you into giving the buyer a refund regardless of what they broke or stole. In the end they'll make you feel like a crazy insane person just for trying to cover yourself as a seller from a bad buyer.

[@pesyt1033]

I had this happen but as a buyer. The seller sent an item and it arrived broken. The guy only refunded me half of my money

[@stoolpigeon4285]

According to eBay, I can buy a new car, smash it up, and then request a full refund from the seller because I've returned the same car

[@downallyourstreets]

If you sell a car on Ebay, that is literally what the CAN do, no joke. I would NEVER sell anything worth more than a few hundred, something I could afford to lose without having to murder the dishonest buyer to get even!

[@Aggro2020]

eBay really needs to step up and protect us sellers! I have had way too many problems as a seller with no resolution in my favour. eBay has so many fraudulent scammers purchasing and we’re left out of pocket!

[@golders99]

eBay really is a mess these days. They always side with the buyer.

[@peartfaldo]

yea. does the govt run it now;-)

[@chounoki]

This is exactly why I quit selling on eBay. It is not about money loss, it is about justice.

[@Junkinsally]

I would take that buyer to small claims court and sue him for the loss of the headlight, the shipping and a specific amount for the hassle of it all! We all need to join in a class action suit against eBay for scamming sellers.

[@shade38211]

You usually need to do that in buyer’s courthouse. Pain the ass and usually not worth trouble. Paid for my wife’s college room apartment deposit and owner refused to give back. Would have had to drive 6 hours one way to file , pay filing fee, then wait for court date. Would also have to drive out for court.

[@helmutkase8135]

And he would most likely lose.

[@antonios4926]

@@shade38211 You can do a small claims on line now

[@antonios4926]

@@shade38211 A friend of mine had the same problem. He wrote the landlord a letter explaining nicely that he is about to submit his tax return in ?????? and he needs an answer on the deposit as he would have to put it in his return as a loss. The landlord soon paid up. Mention Taxman and they run. Good luck

[@BMW_nation]

What a Karen you Karen, always court always law and always your opinion right

[@PMDColeman]

I’ve learned to just sell low cost items on eBay because this type of crap happens a lot with eBay with high cost items.

[@la6136]

@@koreyb Poshmark, Mercari, Amazon, Facebook Marketplace, Instagram, Whatnot, Letgo, Neighborhood Watch. There are so many options outside of Ebay

[@illestvillain1971]

@@la6136 Amazon representatives are equally annoying. Mother is dealing with selling a book she published on Amazon and has sat on hold for a collective 13 hours. Ridiculous nonsense

[@miragexl007]

That's right I'm thinking. I have a huge sealed Box toy collection. Reluctant to sell the higher end stuff

[@crystallynndavisart8309]

@@la6136 I wouldn’t recommend FB Marketplace. I call it the wild wild west of selling platforms.

[@Nihtglom]

If eBay was a high street 'bricks & mortar' outfit trading standards would've had them closed down years ago.

[@helmutkase8135]

Along with all the sellers.

[@johnelliott9962]

The problem is it's an American company say no more

[@jeffdavis6715]

Ebay just wants their fees nothing else.

[@nevstarunone7202]

making money on a corrupted system just like other business out there.

[@mylittlescienceproject]

They are greedy bastards, extreme corruption

[@jbodden6977]

they should earn them... end of story.

[@jbodden6977]

they should earn them... end of story.

[@IMac8939]

100% right. I have some bike forks on gumtree and was searching ebay about 2 weeks ago and noticed my fork images on a new listing so reported to ebay, 24hr later still listed and got over 400 in bids, so online chat with them to report 2nd time, even sent link to my gumtree advert, they thanked me and said would get right on and investigate, 24hr later STILL listed, SO 3rd time I actually get them to call me and explain it all again and am promised it will be passed onto the fraud squad and be investigated. You guessed it, listed stayed up for 4 more days and ended with high bid. I was fuming. Oh I even put a listing up on day 4 to try and warn buyers, not much else I could do. But Hey atleast ebay and PP get there cut from the scam listing so there good. OH the scammer also had 2nd high value bike part listed which also sold for alot of money. So 2 buyers got screwed thanks to ebay.

[@yazzy2399]

I respect you so much for staying so calm!! I hope eBay sees this 😭

[@rajpattni6594]

They may see it, but will do nothing about it. I know.

[@Underworld-Gamer]

Ebay dgaf!

[@gregkareem9824]

They probably will but unfortunately they don't care abt their sellers we need a better platform

[@iluv2create576]

Wow...just wow!!! I have no words. I can not believe how cool and calm you were...I'd be screaming my brains out at that point. I have the highest respect for you on how you handled this. I'm new to eBay...this was very eye opening. Thank you so much for documenting this.

[@dubtownman9508]

This has shocked me, I'm closing my Ebay account... not to be trusted

[@derekwhitfield8]

As a buyer on Ebay i have just closed my account!!!!! Sorry to all you traders, this has left a very bitter taste/ smell a shame on you Ebay.

[@aadesanya1158]

I'm gonna close mine too. Even cancelling an order because of shipment time being 11 days very long . I ask the seller kindly to cancel. In good time. They would not, even though they posted the item 4days after the fact. Which is ghetto!. I did get a return which I will pay. But after this I'm moving on. Horrible service. Amazon and Ali express would of never of let you go through a 3 day cancellation. Ebay does not help the buyer or the seller. Very ghetto!

[@Playstation1]

Don't give up just because of a few bad apples. I've had a great experience using ebay.

[@deanVetUk]

@@Playstation1 me too. we just have to accept the ocassional loss to a dishonest customer. that's life.

[@Playstation1]

@@deanVetUk exactly! :)

[@beakytwitch7905]

Ten out of ten for keeping your bottle, and for cleverly making a KZbin video of the eBay runaround they put you to. :-)

[@gorak9000]

Take ebay to small claims court, they won't show up, you win by default.

[@CovidConQuitTheCensorship]

Great idea thanks

[@joefox1363]

I done that with eBay about 8 years ago. It was a $300 speaker box for a 2002-UP Dodge truck. Customer messaged about not fitting in is 2001. Told him its not listed for 2001. He replies its only 1 year difference. I told him no, totally different trucks. He then asks for a prepaid return label. Told him its not our mistake and he has to pay for shipping. He then opens a significantly not as described dispute. I copied eBay in on the messages of the customer admitting he ordered the wrong year and they obviously didn't care as they sided with the customer and gave him a full refund. I then had to file for buyer protection. I ended up winning the buyer protection case. BUT, along with that email were more emails informing me that ALL of my open listings had been removed and my qty of listings allowed was changed to ZERO. I called seller support and asked what was going on? They said that all of my listings were big ticket items "$200-$400" and that I now have a history of not being willing to work with customers and Ebay is not willing to risk doing business with me in the future. $400k a year in sales, 99.6% positive and they dump me over 1 item because they had to eat the loss.

[@Nullabore]

Or take the buyer to Small Claims Court

[@jimtennant1547]

I've used small claims court number of times when all else fails it's easy it's cheap and the people you're working with are rather more reasonable than eBay

[@turn1210]

@@joefox1363 I'm really sorry to hear that Joe, Ebay is an absolute nightmare for sellers, the fees are ridiculous and the customer service is abysmal.

[@ginnybadger4790]

I'm so impressed with Nic's ability to remain cool and collected when I can see that he's absolutely boiling inside! Has any good come of this effort to show the truth about so called "seller support" and the follow up video about the apology letter? I'm so glad I happened to find this video. No rose-colored glasses here. Ginny - USA

[@Dahrenhorst]

In Germany we have a word for situations like this: "kafkaesk". This stems from the work of czech author Franz Kafka, who wrote novels about situations like this. It describes a situation, where a common man helplessly becomes victim of a bureaucratic system with false information, wrong information and constant denial of responsibility and jurisdiction.

[@williamhammond9090]

As a customer who shops on Ebay this video makes me really consider whether I want to still business with Ebay.

[@smilertoo]

Ebay is about making Ebay money, no-one else.

[@junebarber5673]

True, so sick of eBay telling me to reduce item to secure a sale. They want you to just give it away .........

[@DAILYDOSEOFINTERNETFAILS]

not sure if you'd want to make a follow up video: ebay literally asked me to return an item, which I did (to China). By the time it arrives they close the case and won't accept that it's since arrived. There's nothing on the return request mentioning if it takes too long to get there they'll pretty much ignore you. After 12 years with ebay I'm pretty shocked, even with knowing how bad corporate customer service can get.

[@FrarmerFrank]

My nodded Xbox malfunctioned and I used the EBay message system to arrage repair and retun cost Both me and the seller got a warning for making deals without letting eBay get a cut of the $25 S&H 🙄

[@deborahr2236]

I think the police have enough to deal with than ebayers turning up, you have the patience of a saint, how frustrating. 😡

[@70something.89]

The lesson is clearly don't trade on ebay. It's not worth the hassle.

[@1701_FyldeFlyer]

This. Or if you do trade, dont sell any high value item you wouldnt be happy losing money on.

[@justaregularguy7388]

Don’t trade any high valued items above £100

[@rickylawson6588]

I have great success on ebay you have to put this is your plan for loss it happens in all types of business.

[@lakelandcabinetmakers7230]

been there, same result. I immediately took every item off ebay and won't sell on it again.

[@Elfin4]

So where do you sell now ?

[@fc7596]

Mercari is awesome for me

[@GuyCEO]

I did too but I just recently tried again to see if they care about their sellers yet.

[@voulafisentzidis8830]

You're both amazing. Your calmness is impressive. Ebay is yet another corporate I'd avoid as, if they won't support honest sellers, they'd be unable to support buyers who are genuinely disgruntled. Best of luck.

[@earlebacciochi9796]

Obviously the car had body damage and "the so called mechanic" trying to line up the light mounting with the bent body bracket caused the damage

[@dashcam26]

Yes... and it would be fine until it went through a car wash or rained and started to fill up with water. So the buyer was happy with it until that point in time.

[@glengraham9313]

You can see from the damage that's pretty much what has happened.

[@sensibledriver933]

Thats what happens when you use shyte mechanics.

[@andystokes8702]

An actual mechanic would not have caused this damage to start with.

[@anilrehmatullah7906]

@@andystokes8702 a smart person would have let the body man install it not the mechanic.

[@leestockley]

That's like me buying a China vase, putting it on the mantle, then knocking it off and smashing it into 20 pieces, then asking for a refund. Madness

[@Calaveraqueen24]

Exactly

[@theresaohman7187]

Ebay is not a good company to deal with. Many people unsatisfied lately

[@timetraveller9321]

They would try and say that the broken vase was now a jigsaw😂 puzzle

[@timetraveller9321]

I would claim for the broken light from Royal Mail, as it was returned broken and the buyer is saying that it was ok when he sent it ebays logic is as clumsy as it is insane toddler would run a business better than eBays

[@timetraveller9321]

They are full of apologies on the phone but you cannot get past the fact that eBay give the money back guarantee and it’s etched in stone and they do not back down from it I’m afraid

[@cynt1111]

Had a similar experience. i’ve stopped using ebay and advise everyone else to do similar.

[@markwhibley9787]

Timmy Gasman A guy broke my laptop and they didn’t every question it, gave him a full refund. Then threaten me with bailiffs. I know it’s petty but now he ever he try’s to sell something I outbid everyone and don’t pay. It’s more fun than just closing my account

[@Sam-yu4ve]

@@markwhibley9787 lol. Even better buy the item, smash it, and send it back like this video

[@richardingram2374]

What do you use instead?

[@cynt1111]

Use the local free advertiser and am selling everything with no messers, cancelled my thieving PayPal account and the one sided eBay account.

[@bobcricket4873]

@Peter Falconer Margin, as ebay said is the key, make sure you've got the markup to cover this stuff. Anything low profit, stick it on facebook.

[@sandrajohnson2489]

I hate Ebay and will never sell anything on there again. When I had my paintings up for auction I sold eleven of them and of course was charged a hefty fee for the sale. Fine. I understand that. About a month or so later I decided to add more paintings and even opened a store front. I wasn't getting any bids on anything so I closed the store and removed my listings. About a month or so later I started receiving bills from Ebay. I had no idea what this was all about so I called. Of course there's no way to email Ebay and trying to get in touch with customer service is a nightmare but I finally got someone on the phone. The woman had such a thick Asian accent I could hardly understand what she was saying and by the time we hung up I had a massive headache. Basically it was, "blah blah blah fee blah blah blah and more blah. I explained that I had already paid the fee for the big sale but apparently the fees continue on until you want to scream. I paid the damned fee. A month later I received ANOTHER fee!! I went through the same thing on the phone and it was basically the lady reading things from Ebay's website. She couldn't explain to me why I was being charged yet again. Grrrrrrrrrrrrrrr. I paid THAT fee too. Not a lot but enough that ticked me off. Next month, another fee. This crap was getting out of hand. Customer service is no service whatsoever. I finally got fed up and asked her if she could waive the fee and she said she could waive half of it. Okay fine. I paid the other half. Another month comes and ANOTHER fee. This time for $2.52. I call. What the hell is THIS for? The fee is for closing my store. Huh????? So I was charged of course for my sale, charged for something I didn't understand, charged again for some other crap and charged for closing my store. Ebay can kiss my ass. Honestly I don't know how anyone makes any money on there. Etsy is the same way. A fee for this, a fee for that, fee fee fi fo fum. All of you can kiss my bum.

[@neilmiller3220]

me too Johnny me getty picture

[@gregkareem9824]

That's insane

[@ian7033-qj9wg]

Ive had this a couple of times not just from ebay, continuing fees get taken out. I always lose my credit card when this happens and get a new one.

[@kortrijk056]

the problem is that people dealing with this are sitting 1000's of miles away and have no awareness of the culture.

[@raybal57]

not to mention zero compliance with the law!!!!!!!!!!!!

[@redmed10]

The ebay guy was in Ireland. This is the fault of ebay policy not the customer representatives.

[@proudmanchild165]

This video is PURE GOLD! Stand up to those eBay liars when the do the same to you! Many Thanks Nic and Andrea for taking the time for exposing this! I watched the eBay apology video too. GREAT WORK!

[@Astartesdave]

This video is a fantastic example of how (some) call centres listen without comprehending. Utter inflexibility in the face of facts - must not deviate from our process under any circumstances it seems.

[@sharonlegg85]

Oh my goodness Nic and Andrea, you have really opened our eyes to how Ebay carries on. My husband and I only do reselling as a hobby and that’s hard enough, but your treatment over the headlight by Ebay is astounding. It only goes to prove that the buyer is always right and the sooner the seller is fully recognised as not being dishonest, out to con etc the better. Just subscribed after watching your recent videos where you had your account suspended while you were verified. You both certainly have the patience’s of saints. Sharon

[@AshleySmith-su5mv]

I’m fuming just watching that guys and it’s not even my item! That’s absolutely embarrassing from eBay... basically we have to lie and say they sent bricks back in the future and be as shady as the people returning stuff! Surely if this is the actual case the whole platform would collapse it’s essentially looting sellers! You did well to keep your cool Nic

[@MrJamezGamez]

When you think about it, that basically means you can do multiple items to the same seller and even make them poor for a month.

[@kits411UK]

I disagree completely with what eBay has said and the buyer should have at least sent something back in writing informing Nic of the reasons behind the return (particularly if it was outside the 14 day returns policy). The trouble with doing what you suggest is if the buyer can prove they sent back the item via images (as I always do when returning an item), a seller saying they returned a brick could be considered fraudulent on the part of the seller giving a false declaration. You can try it of course but be prepared to accept any consequences, that could include a permanent ban to the account you used in conjunction with any long standing reputation you have gained through (possibly) years of intensive labour and usually love. You need to as an individual weigh up what is worth more; the goods that have been returned compared with the possible loss of not only positive reputation gained but the account associated with it as well when making that choice. TLDR: Be cautious when considering shady tactics of your own in response to a buyer's. You may be the one who ends up getting burned.

[@andysixspeed]

It happens more times than you can imagine. They are complicit in allowing it. I steer everyone away from selling on eBay now, OR the only way to sell is to only sell items as cash on collection. The buyer can then inspect the item before they hand cash over, and it is no different to selling anywhere else at that point. The buyer has no protection (down to paying by cash, do not let them collect after paying by Paypal!).

[@grantos8276]

Seems being a top rated seller means NOTHING to ebay

[@darleneaitken1620]

Why should it?

[@gassedaf2193]

@@darleneaitken1620 A top rated seller presumably generates more profit for eBay. A better customer gets more privilege

[@amberdiane4486]

Nic, just so you know. When you have been put on hold, they can still hear you on the other end!! Coming from someone who has worked in a call center environment.

[@sharonstevens9194]

I thought the same thing worked in call centre for 23 years

[@hittry7795]

You’ve just blown my mind...

[@stdu5559]

Not if you put your 'phone on mute

[@shroomijumushluv7862]

Nooo way,!!!.. 😮🤣🤭 hahahahahaha... the things ive said... !!

[@kathleenmurphy2379]

That's why if you were on hold you can cuss up a storm and eventually they'll get to you much quicker because they don't want you to be so angry at the other end

[@davidbrown926]

Thanks Nic & Andrea for putting us all very wise about the shambles of eBay for sellers. Very many of us owe you debt of gratitude for your wonderfully presented up-load. I for one will never use eBay to sell a thing, but I wish you all the best, and don't forget the small claims court. It is supposed to be there to help the small man.

[@laronis]

I have been warning sellers about this for years, the buyer can return any item in any condition and get a full refund. There is NOTHING the seller can do. Thank you for this video showing what so many of us sellers have been going through with these new eBay policies. It did not used to be like this, eBay was simple, easy, and fair to both buyer and seller. It was easy to determine if a seller was a good one, or a bad one with the feedback system they originally had. I sold thousands of items on eBay for 5 years without any problems (I received only one retaliatory negative feedback), now it is nothing but problems.

[@mariehewett5240]

It is only right - that a buyer can by law return an item for a full refund under the distance selling regulations but as with any laws that will be abused by some. Sucurity mark your items so you know its the actual one you sent out and take plenty of photos for your listing - the more photos the less scammers will see easy targets,

[@youtubescroller350]

This is why I won't sell high priced items on ebay

[@phartsdust]

playing a violin for sympathy. you have been "Ebayed" I quit selling 10 years ago for same crap only different manure.

[@Hana.Behl-Lecter]

Bless your EXTREMELY patient souls. Christ.

[@ab6129]

Yes. I LOST IT, just watching the poor sellers deal with this sheite!!

[@xix94]

This is why I use vinted I'm glad you showed this I hate eBay

[@mclew1234]

I'd send this the way of watchdog, the only way to stop this is to put them on national television. They literally allow buyers to commit fraud.

[@jackstamford9937]

mcsub yeah this is a good idea

[@marksmith5977]

Had the post office deliver a purchase to the wrong address, they supplied a photo of my safe hiding place ( which I did not recognise or agree to) Ebay sided with the seller who then raised a complaint against me. its just as bad for the buyer sometimes.

[@DeadlyDiddly]

Is Watchdog still on? It's not like the new, "woke" BBC to make programmes that help normal, honest people.

[@jackthehatphoto]

If you think eBay is bad for fraud, try being an Amazon seller. We get approx 6-7 items a month returned that have been deliberately swapped, used for a one-off job, had parts scavenged etc. I am sure the likes of Argos also suffer the same sort of thing on a regular basis.

[@mike-jn1if]

@@jackthehatphoto as a buyer of Amazon products I know what your saying I buy a lot of aquarium parts and the amount of times I have received parts that have obviously been used and are broken and the previous owner has swapped it out

[@christaylor6674]

Ebay policy: Never sell anything you aren't willing to throw away. Lol

[@JonathanHiller]

In the part time seller forum on eBay, the saying is never list anything you aren't willing to give away or can't afford to lose.

[@lesleybarrett1313]

I personally think the guy who bought the light should have put in a claim in with the garage , that's why they have insurance , I'm angry for you as well , so dam unfair.

[@gimble8638]

thats exactly it, if he had bought the light from a motor factor or dealer and took it back to them damaged he'd be told to GTF (graciously take flight) and chase the garage/fitter

[@Irunwithscissors63]

Lesley Barrett yeah. I don’t get why the garage was not the first port of call for a replacement

[@Irunwithscissors63]

Jess Autumn seriously?

[@mrfoameruk]

From the buyer's point the easiest port of call is just to dump their problem back onto the seller..VS...Arguing with a couple hefty car mechanics along with a large legal bill. Guess he had sellers photos of the good original item ,so he could have proved to them they got it in good condition. Perhaps it was fitted slightly wrong and a pot hols bump broke it... Either way nothing to do with the seller.

[@Irunwithscissors63]

Round Tuit Exactly. This is concerning for sellers.

[@amriyashamran5704]

This is really a good message for eBay sellers. Thanks for documenting every steps clearly. We can see the true face of eBay specially when we get a fraudulent customer. Your video opened up my eyes. My sympathies for both of you. You were very cool in handling this problem. We should stand against this. Thanks for making this video Nic and Andrea.

[@davidmercer7767]

Hi Nic and Andrea, I can’t believe this kind of activity is still allowed to continue and no action is being taken against eBay or buyers. I used to sell high end watches on there and it was the first and last time it happened as I ceased selling on eBay down to my experience and was put on exactly the same wild goose chase as you. I sold a very expensive Breitling watch on eBay and explained that the watch required a service and needs to be sent to Breitling for a full service costing approx £300 but he decided to take it to a local shop who were not certified and consequently broke the internal workings of the watch, it was returned to me for a full refund which was nearly £8,000 and eBay did exactly the same as with you and refunded the money in full and had no regard for myself. It took me months and months of heartache and stress to resolve my case and my only saving grace was the fact that I had owned the watch from new and had it serviced on two previous occasions by Breitling and they held photographic evidence of the previous services and could prove the damage was caused buyers choice of service place but if I didn’t have that evidence I would have undoubtedly lost out on £8k and that’s why I no longer sell on there and never will again. Hope your case gets resolved. David.

[@mclovin583]

Wow. Who buys an £8k Breitling & gets it serviced by Timpsons?!

[@allways28]

@@mclovin583 people on ebay who then abuse buyer protection all the wile the seller pays all fees to ebay hmm....

[@twig3288]

So clearly when it comes to eBay, honesty is not the best policy.

[@Aomicplane]

This is what happens when there is practically a monopoly on a business model like ebay has. This people, is why competition is good and we should embrace it.

[@EOHRyan]

Well it's not really a monopoly anymore, a lot of ebay style business run out of Amazon, Facebook, Gumtree and through auctioning sites like I-bidder. But yes Ebay is a joke in terms of protecting sellers, there is no protection against fraud.

[@Charlie_Crown]

I'm guessing, all the others will wash their hands, in these situations, it sucks, it's wrong, it's the fraudulent world we live in, unfortunately

[@gs-xx8uv]

You two are so polite and even tempered. This is exactly why my wife and I stopped selling on eBay. Good luck to the both of you. When you call in all the reps want to do is get you off the line and, when you call back, it will then be the problem of someone else.

[@davida8833]

I am so sorry this happened to you. This makes me think twice about seriously selling items on eBay. No protection for the seller!

[@R10USER]

This has made my mind up. ebay can f+++ off and fleece somebody else, i'm closing my seller account and removing my items as from NOW!

[@renaeatkins6625]

all business take losses factor it in or just give up and go get a day job.

[@maxlee6676]

good. plus paypal was gonna take ur money if u stay on ebay

[@downo]

@@renaeatkins6625 this particular case is considered actual fraud across the board. Have you watched the video?

[@renaeatkins6625]

@@downo I did watch the video and I do agree that it was fraud to smash a product and send it back that's the cost of business youkiss the ass of bad reviewers and write off theft. I was just trying to show how to break even when getting Robbed. It's the keep a few one's in a money clip trick your still being held up but its negligible.

[@russjames556]

@@renaeatkins6625 no store will take this item back and refund the consumers money, not one....so, this is not a loss a retail store would ever encounter...you missed the whole point of the story.

[@noelfortune7920]

He installed it himself broke it, Ask him which Mechanic installed it and to see the receipt,

[@Bodragon]

Or he had a minor bump in the car park... >

[@RustyAndroid]

No, ask him which auto body shop installed it. When a car gets into an accident, things get bent out of shape and things no longer fit. That's why you want an auto body shop to handle fitting problems, not a normal mechanic.

[@Cooter4]

A receipt would NOT HAVE HELPED HIM, cause ebay don't give a squat what proof the seller has or provides!

[@w8what575]

I’d make that a requirement actually...guarantee a return if the item was professionally installed...otherwise that offer is void and all seller liability is gone at that point...

[@pamelashepherd4452]

@@w8what575 l

[@ohiovalski]

Thanks for the video. You guys were in the right. You've done the whole community a service by filming this. Hopefully, it will eventually impact Ebay policy going forward.

[@andrewcowling5804]

This is why i withdrew from selling on Ebay

[@holymags2495]

Ban the buyer, he knew doing this was the easy way out instead of confronting the mechanic.

[@anthonymoya4531]

Who's to say that he didn't and collected from both ends or maybe the buyer broke it.. That sucks that some people don't care

[@ojbeez5260]

He's probably claiming for both from the Garage and Ebay in order to make a profit.

[@EMPERORSPROTECTION-TERRA4LIFE]

The buyer makes them 25 percent so why would they do that? The buyers will still buy if the sellers does not sell. Just from another seller. Business for you.

[@RockstarFlipper]

Buyers try EVERYTHING.. sheesh. sorry that happened

[@lisaherring586]

and so do some sellers

[@fivish]

@@lisaherring586 Ebay sellers are not to be trusted.

[@thechurchofsupersampling]

It really does go both ways, last thing I bought in ebay lied it was never used and was faulty in 2 ways, wont use it for a while to be honest, I did get a refund then got a friend with electronics knowledge to fix it, it works but the battery holds close to zero charge, which makes it useless

[@arenavisionTV]

Wow! This really opened up my eyes. I received the same treatment that you 2 went through on something similar. They also wanted me to go to the police. I refused to do it because the item was $50. It seemed like an utter wasted time. I'm so sorry you good people had to go through that

[@AkumaFes]

Buyers: Return everything broken within 30 days. Sellers: Report a brick has been returned every single time. eBay: Not my problem my dudes. The law of averages will win, I guess.

[@christopheradair2393]

But that's it, it don't need to be broken, just used an abused simples!!!!!!.....

[@AkumaFes]

@@christopheradair2393 eBay's head is up it's butt when it comes to common sense and fairness. Thankfully I've not been scammed so much in my time trading online. Helps having your own online presence where people can't abuse lax returns systems. Distance Selling Regulations still apply of course.

[@thetruthabouteverything5399]

just removed my items for sale on ebay......cheers for the info.

[@andystokes8702]

1 - Why does he need a new headlight for his car? 2 - almost certainly because the car has been involved in an accident and the headlight was damaged 3 - if the headlight was damaged it is probable that the body of the car was also damaged. Looking at the damage to the new headlight I would almost guarantee that this was caused by trying to force the headlight to fit into a distorted body, he's either done it himself or his mate 'who knows a bit about cars' has done it for mates rates. This would not have happened in an actual garage - apart from anything else they rarely fit parts they have not themselves supplied.

[@andystokes8702]

@Eddie Turbine I don't think that anybody is suggesting that going to small claims court is sensible or would produce a desired outcome but I think he would win. If what he says is correct he has photographic evidence that the item was in brand new undamaged condition when he sent it out, the buyer gave positive feedback and then subsequently returned it in a damaged condition. It wouldn't really matter exactly how the damage was caused or who the individual was who caused it. this is all hypothetical of course.

[@andystokes8702]

@Eddie Turbine OK, since we are talking hypothetically this is not just a civil case, it is also a criminal case. If the buyer has returned the item asking for a refund in the knowledge that the item was OK when he received it and he is responsible for the damage he commits a criminal offence of attempting to obtain money by deception.

[@Screwy9758]

Also, the garage would've/should've notified the customer the unit was faulty BEFORE fitting! So - either the "Reputable" mechanic/garage broke it fitting it, or the buyer (or his mates rates knows all about cars) fitted it. Pity we can't blacklist that buyer somehow.

[@orlandoespinoza6418]

That's terrible from eBay! Some buyers are just so crooked!!!! Sellers need some protection from them too!!!

[@castlemoyle]

It's interesting to see how you move from being a respected top seller and called "Nic" to being called Mr. Hills, then Sir.

[@alammasood]

He is the most Patient person I have seen or come across in my entire life time. On that note he appears to be the most patient Businessman too. I think he will most likely become an even bigger businessman. Wish him all the best!!!!

[@The-River]

I've given up on eBay. Like many other comments here, their only interest is to please the buyer and do so at the expense of the seller. I sold an antique, cast iron train car for just over $200 after a very active bidding war between multiple buyers. After the item was paid for and shipped with postal insurance, the buyer contacted me with the hope of cancelling the purchase because she realized it wasn't what she wanted. I refused the return simply because she changed her mind and advised her that she could simply list and sell it herself as it was an item in high demand. After it arrived, she notified that it had arrived broken. I knew that could not be the case as it was cast iron and packed incredibly well so asked for photo evidence. She sent some and it was obvious the thing had been hit with a hammer to intentionally break it. I showed the photos to my local post office to inquire about the postal insurance and they too said it was entirely obvious it had been intentionally broken--giving me a letter to that effect. I sent the post office letter and the photos to eBay, asking for advice on how I should proceed. What was eBay's response to my inquiry--they register it as a dispute and immediately close the dispute in the buyer's favor so I have to pay for all the eBay fees, refund the purchase price and shipping, and pay for the shipping back to me, plus they warn me that I am not following the terms of their return policy. I receive the item in return, submit a claim to the post office which then requests I deliver the item for inspection, and ultimately (and understandably) deny the claim as fraudulent and dispose of the item. I send the post office denial to eBay to show that an independent, government entity had found "fraud," but they do not care to even respond. So it cost me $250 to throw my item in the trash can because the buyer changed her mind and knew how to manipulate the eBay to make me pay for it.

[@KD-rr6ch]

I wouldnt have refunded ....simple as that

[@jackc70]

These types of people suck, sorry for your loss. I’ve also been through it and also been ripped off. I don’t sell on there anymore. I actually do better hosting periodic yard sales during the nice weather months. Good luck

[@jackc70]

K D they took money right from my papal account and gave it back to the buyer without my authorization. I had no choice. I had been ripped off. They actually took my funds from my account and never got the item back from the buyer. Never again

[@The-River]

@@jackc70 Same here. They just took the money from my account as soon as I inquired about what to do. Ebay even said I had violated their return policy because they could see in the dialog between me and the buyer that I had stated I would need a signed statement from the buyer that the item was received broken so I could submit the statement with a claim to the USPS for the shipping insurance. It was actually the post office that suggested I do that because they said some (questionable) claims are not filed when the person realizes they have to sign under penalty of fraud that the item was broken. I guess eBay does not care if there is fraud and do not want to 'bother' the buyer about it.

[@jackc70]

The unfair and illegal activities they exhibit with transactions that are disputed, actually appear to be the norm. They follow guidelines for stealing. They are so efficient at every turn with you doing all the legwork and come out with nothing except aggravation

[@olly7248]

Sign of the times that there are virtually no Police Stations you can actually visit, eBay are terrible

[@JamesCollects]

This is shocking, all of the evidence suggests it was fitted incorrectly and simply not your fault. eBay has a lot of questions to answer and this video is going to be watched by thousands, if not potentially tens of thousands of buyers and sellers who use eBay. Backing you both 100%

[@Martin-dx1pg]

eBay can't legally do anything, they can't refuse a refund, they just dont have the power. It will have to go to a small claims court where they would no doubt easily win the case.

[@pjmlfc05]

It's not eBay's fault the item is damaged though. It is simply a civil matter between the buyer and seller. eBay has nothing to do with the condition of an item once the buyer receives it. They are a platform where you can buy and purchase items. Whatever happens with items it is for the buyer and seller to resolve peacefully should an issue arise.

[@anthonybaggaley8328]

@@likashing8659 Unless I missed them, I didn't actually see their photos of the item before it was sent. Where are they?

[@VictorMawhinney]

They where obviously giving you the runaround , just hoping you go away

[@AJ-zv9tn]

@Robert M People have lost thousands of dollars through being scammed. There is nothing stopping someone buying a gold plated watch, taking the gold off and then sending it back. Ebay could not care less.

[@paulcarb]

Were

[@paulgallacher5384]

So if I sold a candle on Ebay which I have done, someone could use it and return the jar ?? That's insane.

[@David-uq2uk]

I sold a homing pigeon. I sold it 10 times.

[@lynngaylor5627]

Yep pretty much

[@drservices71]

Yes as long as they sent you some of the original wax back then thats exactly it according to ebay.

[@mrschorky]

I literally had this happen, the candle was a 30 hour burn, sent out new and sealed had it returned with over half was used so over 15 hours with the return reason of 'I didn't like the scent'. ebay made me refund all including both ways postage. I havent sold on ebay since 2004.just thing of all the fees they would have had from me in that time had i stayed.

[@chris.s8860]

For reference to anyone selling on the platform. I’m currently going through a similar situation with a buyer for a $1000 dollar laptop. Only recommendation I would give is if you’re selling any electronic, even if it’s completely functional and good. When you list the item, sell it “for parts” and write a normal description stating it’s functional, just being sold “for parts” because it’s a used device. This will remove the liability from the seller in most cases and eBay will typically decline any return requests. Only ones that might still go through would be “item not as described” but usually any other reason will be declined assuming they try to open a case. When items are sold “for parts” eBay automatically considers that the buyer is acknowledging a risk.

[@moonraker5534]

3 Years ago I had a similar experience dealing with eBay with a returned item by the purchaser who claimed it was faulty. It wasn't of course and I could prove it as well. I got absolutely nowhere with eBay and like you I went around in circles dealing with eBay. I decided at that point I would no longer deal on eBay as it made no sense whatsoever to trade under these conditions. eBay have lost many many sellers over the years with their ridiculous seller terms and conditions. With your particular case I do know that many traders dealing with car part sales do have a clause in their selling contract that all high value car parts must be fitted by a registered garage business and an invoice must be produced to prove this in the event of a faulty item return claim. I do believe you have reached the end of the road though with eBay as they will just close your account as a seller if you stir up too much trouble for them.

[@jadens9569]

This is the exact reason I stopped selling on eBay.

[@nigelspence6947]

I have dealt with Trading Standards At Louth Lincolnshire, they explain everything over the phone your rights and eBays rights, worth giving them a call. I would also take this to the small claims court, which can be done online. Good Luck!!!

[@nicholasmassey6941]

it costs money to do that, though, can't remember how much and i would imagine it's 50/50 even then

[@trinketstreasures9530]

It's £75 and if you win the other party has to pay all fees and costs it's worth doing a small claim

[@bigo93]

@@nicholasmassey6941 You include all expenses into your claim against them So the cost of the item, postage, return postage, SCC fees, your time to do all this, expenses, loses etc.

[@Michael-fw5ef]

It's very simple for Ebay to solve this issue: 1) Keep track of the number of purchases divided by the number of claims/returns a buyer makes. 2) Allow sellers to filter out buyers who have too low a rating 3) Buyers with a low rating won't see many listings on the platform since they will be blocked from buying by the sellers themselves 4) Those bad buyers will leave the platform

[@Daniel-dy5bk]

I had a same situation earlier in the year with a Sony Amp that was sent in perfect condition and I had a video (All time stamped) showing it working. The buyer sent it back claiming it was faulty and never switched on. The amp was received back all smashed up and wouldn’t switch on. I went through the same process as you guys and still lost £150 to the buyer! This has just really made me angry again watching this video. I voted with my feet and quit eBay. I know I’m a tiny fish in a big pond but this was my way of telling them to do one with their policies. I’m so behind you guys and feel the anger and disappointment with eBay.

[@Vikturus22]

Im never going to sell on ebay ever again after what happened to me several months ago. I sold a rare statue for $1000 and shipped it off with the best packaging avalible only for them to scam refund. I asked for photos and you could see mine in the background with his being the broken one he took photos of. Of course they believed him. I talked to Paypal about it and they banned me from paypal.

[@Qtechbh]

In case you don't know - PayPal, Gumtree and eBay are the same corporation. I stopped paying via PayPal (as a buyer) after they refused to refund an item that was delivered to the wrong address. Now, if something happens at least I know I can use my bank to raise a chargeback.

[@dannyquest828]

The very same thing happened to me selling vintage shoes.

[@bookkeeper1995]

If you have photos that show for sure, Find a civil lawyer for PayPal and file a Criminal Fraud complaint against the buyer.

[@Vikturus22]

Mob6 CCJP i have the photographs. The only massive problem is that im in NZ and the buyer is in the us. I would have no clue how that works

[@bookkeeper1995]

@@Vikturus22 that doe severely complicate things. But like most people here are saying filing a small claims would likely be an easy win and would be handled in your local court

[@obblaine]

I’m furious with eBay and won’t be using them again. Can’t believe what they put you through.

[@1bigdogthe]

What proof is there that this item wasn't damaged in shipping??? I wouldn't have noticed the crack your showing in the video.

[@TooSekc]

I have had so many issues like this with eBay. It’s so frustrating

[@paulj5807]

I used to sell on ebay myself a few years back and basically when situations like this arise you are screwed, The bottom line is you are not covered at all, the seller proctection is there to give you a false sense of security. Ebay always favours the buyer everytime.

[@chrisragona3945]

It's NOT Ebay. They have to follow National policies.

[@BlackThistleTattoo]

I guess they favour the buyer as that is their clientele - their focus

[@aidenbaldock22]

This is terrible, eBay takes the piss, we need a new option like eBay managed by a proper team that actually cares for their customers

[@SimonWakefieldUK]

Not really they are abiding by laws there to protect customers from suppliers who provide faulty goods. In disputes like this unless its outright clear fraud its really not ebays duty to decide who is in the wrong. It's the sellers duty to take pursue it in small claims court to decide who is wrong. And if the buyer losses it's then something he either has to accept or chase his money by going after the mechanic. The only problem on ebays end is that their system seems setup for actual fraud and not these kinds of returns

[@daniel1970ification]

Totally agree. They have workers making decisions in the Philippines that do not want to listen