Manage Cases Like a PRO In Salesforce!

[@thomaslystDK]

Hi Nick. Another nice tutorial video. Short and very useful. Much appreciated!

[@salesforcemanny5307]

Great video going over the case object what's possible and importantly the different ways you can view and manage them.

[@SharmaAditya7076]

Thanks a lot Nick❤

[@kenschrom1636]

Some great info here. I'm wondering if there is a good way to use cases for internal Salesforce change/update requests without needing contacts and using users? Other than that it seems like exactly what we need for our internal use...

[@truongnguyensy5458]

can we use the follow button in that record and how can we use that to display list of cases that user followed

[@Rosin0324]

in the classic view there is a button for print view where we can captured the details of the case…however i cannot find in the lightning is it not available or i can enable it somewhere please?

[@pierinabecerramejia5120]

Is there any way to see all the cases related to the account in the same screen?

[@beautyclues_13]

Hi, Can you tell me how you added status symbols ?

[@ramonmaximiliano3557]

In that "Feed" + "Details" area, how to make default open on details instead of feed?

[@jtk369]

Hey Nick, is it possible to re-open a case and work order? I accidentally closed a few cases and work order by mistake and have really screwed things up for my colleagues. Thanks

[@saktheeshraj]

How to customize the column which is shown in cases list?

[@cristianencardoso2049]

Hello! Can you make a video on how to create a Child case? Thanks in adv.

[@ozonewagle]

Thank you so much. Can you make a video showing how to connect different pipelines like email, chatbot, facebook etc. to those case section, and assign those cases to get resolved by different Support person etc. Thanks.

[@happygal1974]

I have a nightmare managing so many cases coming from different parties

[@judycover8759]

How do you use filters

[@paidistalks]

How to use filters

[@Cnu185]

Hi Nick, how are you ?

[@layanqasem2150]

The volume on this video is awful!