Ninja Van: He quit banking to build Southeast Asia’s next big thing | Make It International

Chang Wen Lai’s express delivery service, Ninja Van, is tipped to be one of Southeast Asia’s next $1 billion unicorns. CNBC Make It’s Karen Gilchrist met the 32-year-old CEO in Singapore to hear about his bold bet to go from trading floor to entrepreneur.
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[@carlo6870]

Ninja Van delivers in the most remote places in my country. Even at a house with no connection to any road. lol

[@infini.tesimo]

That's how you become a dominator in any sector. Be willing to do whatever the other guy won't.

[@galihpa]

Someday They will find a new civilization if they keep doing that.

[@ioogleio]

Real Ninja

[@ZubinB]

@@galihpa 2025 - ninjavan starts amazon deliveries on the moon

[@quocvu2603]

Cz they re ninja

[@Rad_Duke]

And that's how you become a millionaire. Find a problem and create a solution.

[@Nickex265]

Rad Duke or create a problem and find a solution 😏

[@sundaya1]

@Alexis Vladimir Ortega what to do with socialist wth?

[@sundaya1]

@Alexis Vladimir Ortega even he do business legally? That not make sense

[@WiseOnion]

It's the best way to earn money. help others and yourself as well.

[@mohdtaupik518]

Or just sells things that people needs

[@VocaFan4ever]

In the Philippines, most people first use ninja van because of shopee. It was funny at first because we got a text that said "A ninja is coming!" And we FREAKED OUT HAHAHA "what? A ninja?" "Who's coming?" "Is this a scam?" 😂😂 "Your ninja has arrived" / slowly going to the front door of the house /

[@M0rdFustang]

I wish I knew about this company while I was there lol

[@DarkwearGT]

@@M0rdFustang when there start in singapore When they get their first big investment they got a lot more vans and expand to malaysia Then all the locals work together to make singapore econmy better

[@pedrohernandezjr4340]

The mentality of determination! Keep grinding.

[@CreatingCreations]

I live in Thailand and third party logistics has seriously blown up in the past few years. And all the startups competing has amazing to watch. They'll call you before delivery and if you're not home they'll take it where you are even if that's the hospital or a coffee shop.

[@OmmX8888]

i also live in Thailand, Ninja van is the worst delivery service there is to-date, no one want to use their service anymore, many package delay and untraceable and their call center here is not helpful. they should rethink of they business here in Thailand, coz Kerry eat them by 10 fold.

[@sundaya1]

@@OmmX8888 Still better then thaiposts that just send you a receive package card in your mailbox so you must pick up your stuff yourself

[@sundaya1]

@blue copper That is the real ninja lmao

[@firecatchingcat5332]

Yeah same in the philippines , even if you are in the market, they delever it...

[@mewsao]

Yeah but we don’t use Ninja here in Thailand

[@gjinro743]

ideal businessman taking care of the employees so they love the work that they do. this in return will give you unlimited revenue.

[@ilove2929]

Good luck for this guy. The competition is tuff bruh...the local ones are hard to beat, but we'll see

[@VerStarr]

Here for the KZbin algorithm and hope some of that unicorn money glitters onto me

[@nw9801]

Ver Starr - The Commuter Experience hey I remember you from that Graham episode! I hope you continue to be very successful!

[@VerStarr]

N W I’m always lurking!

[@danialirawan294]

Yeah....Singaporeans hate Ninja Van though. The deliverers are just like real ninjas. Never there.

[@shuklasarkar4327]

How?

[@kanzai12]

LoL, funny. This ninja claim cover 100% but yet here Malaysia, a second country after Singapore, still cannot reach to my hometown. Other like DHL also reaching here, and that parcel overseas yet my parcel for this ninja was local yet had to handover to other carrier

[@missnlahi]

😆

[@lindseylim8026]

And the delivery guys are called ninjas! Excellent

[@LERNNGEDU]

Thanks.. for your.. company my ordered items..is safe💛😊

[@pizaclatonddd3081]

Ah yes ninjavan my hero

[@wh7824]

Indonesian here, i think Ninja Van isn’t doing that well in Indo as we already have Gojek and JNE that most people are more familiar with, but what they are doing is indeed awesome, as i move around Indo and Singapore almost 3-5 times a year, i often use Ninja Van when in SG. Pretty cool service they have.

[@nickeldime1691]

LOL! I was concentrating more on the fine women than the story itself.

[@owenchuarbx]

They also do deliveries for Lazada Orders too.

[@newking8395]

I didnt think about Ninja van when i was young I only know Ninja,thats how the movie decieves us.😂

[@peterkogl1329]

Excellent!

[@snackgila]

Its a good move, they should focus to indonesia market, since people addicted to buy online in indonesia

[@faebalina7786]

not only did he find a problem he found a BIG one hence big rewards and most importantly big growth as other things like infrastructure improve and disposable income increases so nows a good time for competitors to grab a slice

[@Waryaatv123]

Every one is talking about the NINJAVAN owners... But the reporta has to EAT more FOOOOOD😀😀

[@Stoneface_]

Waryaa TV ikr too skinny

[@ebbeb9827]

maybe because thats what the video is about?

[@rajib2876]

Waryaa TV She need to have GNC delivered by ninjavan 😇😇

[@jetus3384]

@@rajib2876 Food Panda will do the job.

[@taz3567]

That is quite rude, your mum raised you better than that

[@harryzulu138]

amaizing

[@kentwp]

Well, I ordered a pair of $800 headphones and a standing fan both were assigned to them. The headphone came in a plastic bag with a battered box. And they told me they lost the standing fan after delivery was initiated! Both were local deliveries

[@whitehat_stanley]

This is inspirational

[@jaychow3208]

Nice!

[@dukevanlien4985]

Nice

[@Santo-Capro]

NinjaVan needs to proliferate into all South East Asian countries to make their logistics statistics go up,and to deliver parcels more efficiently and faster.

[@GolfwithHuzly]

My parcel was delivered by Ninjavan last week. Quick and good customer service! Their staff and delivery men were very nice and helpful. Kudos Chang Wen and the team 👌🏽

[@carboz7]

So inspiring.

[@nganly9305]

In Vietnam, I don't know this start-up. It doesn't appear on the shopping online apps.

[@chansaicommerce1721]

COOL

[@myfamilytvchannel9977]

Wow that is good

[@samsumggalaxytab6890]

Interesting brand name. I like it NINJA

[@xionglin2009]

Karen is cute, professional, but mostly cute:)

[@nishantkushwaha5846]

😘

[@fiki2501]

Mantap ❤️

[@YesJadey]

I like ninJavan service too hehehe they informed us if the riders are coming. Unlike other services. :( That will surprise you

[@animerocks2468]

A lot of former bankers end up going the startup route it seems.

[@dee5903]

Warren S. bcoz they have data

[@treepeenbawlz1934]

They have access to good capital and they understand the economy better than most, with connections to industry analysts

[@GauravMaheshwar]

yes, bankers know how money works, #motivationTOP10

[@GameFuMaster]

@@treepeenbawlz1934 yep, there's also the fact that a lot of them have connection, so have an easier getting a seed funding round even without an MVP

[@Tapankumarr12]

Indian postman's doing this since decades now. Hats off to them!

[@superjit6190]

UPS has been doing in USA for centuries

[@Tapankumarr12]

There is a lot of difference in the pay, connectivity, and UPS is a private company. Also, I am talking about the largest postal network in the world & In no terms am I comparing US & India.. 🙂

[@anujp7554]

👎🏽

[@octogory7369]

Ninja van in Indonesia (also known as Ninja Xpress) had applied an unfair commission policy to its partners following the increasing oil prices on September 2022. All Ninja Xpress outlets protested against this new scheme. They are hoping that the board of Directors to re-evaluate the scheme to ensure fairness in running their business.

[@bukowski4320]

I reckon these all thirties guy has occupied all the startup ideas, there’s even 4 established trash collectors apps in my country competing each other. If you know brilliant computer engineers, make sure to be their friends, who knows u’ll get some great ideas and found the next decacorn together.

[@bYTeHeaD]

Yup this is true. I am a software engineer and multiple startups approached me to build their apps. Though those are only a side-project of mine.

[@crimsonDyNaM0]

Personally I have been quite disappointed with their services from a consumer and a supplier. Multiple times we wanted to do a simple delivery with them but they come across as so exclusive that we could not even have a first try of their services. Disappointing service and sales team who only care if you are a big company.

[@daveyenjan1387]

Just yesterday receive order via ninja van. Some common car came and deliver the item, 😂😂, item received in good condition though.

Hope u can check NinjaVan Philippines., poor customer service, keep on rescheduling pick up dates.

[@nat0106951]

but shopee ninja van still can't deliver in my location. almost a tourist destination... can't understand why

[@happyface96]

They still have a long way to go in Malaysia, J&T was quicker to capture the market than them, at least that's how it felt on the ground. More power to the NInjas though.

[@maan1450]

Ninja & Monk combo

[@satriawiraguna366]

ninja express in indonesia suck, they send packages slower than other competitors ...

[@poopice.]

Gosend same-day jabodetabek terbaik. Gosend pada pake tas khusus anti air lebih safe ujan jga jalan terus... Ga kaya grep 🤣

[@dukevanlien4985]

Stop hating on him u probably just mad u broke

[@allanyurag2850]

dude same here in my country

[@edmundchung1954]

They have so much funds but their hotline offered 0 help, parcels always go missing even after check-in at their warehouse and always delay delivery during "peak" season which is just some company like shopee doing promotion? 300M bucks of funding and their hotline can't even trace their driver? Wow.. pure greed..

[@lumapas]

Too many complaints here in the Philippines about ninja van. Google it!

[@bongmonton9086]

delivered by "Ox Cart"? please do show a picture.

[@AicxMedina]

There are bad reviews of Ninja Van couriers in the Philippines.. stealing.. :( I wanted to try the service, but scared.

[@dianabonier9011]

They are good and reliable. dont trust google review

[@AicxMedina]

@@dianabonier9011 no not from google, but actual customers reported in the news :( maybe just in the Philippines?

[@dianabonier9011]

@@AicxMedina ok sgp is good servce

[@tunaman6237]

Yup mostly parcels being stolen by ninjavan delivery boys , first hand experience

[@rissapretentiousreader4929]

@diana no they are not reliable. they steal parcels and report them as lost. it also takes them 3 weeks to deliver items that other courier services can deliver in a week

[@joeishere500]

And then AMAZON buys them out and they live happily ever after.....

[@mrawesome3959]

JN Jeff Bezos be like “ here’s $2billion go have a vacay now lol “

[@ClarenceJannaNieva]

Haha I can live on that $2B

[@aerojetrocketdyners-2538]

@@ClarenceJannaNieva build a Singaporean Rocket Company, Bezos style.

[@hassanuddin6923]

Lol

[@allanyurag2850]

no one would buy this trashy company

[@lupusdei0819]

Order anything online in Asia it takes soooooo long

[@muhammadalfatih7138]

The international logistics performance index ain’t fair since Singapore is a size of a peanut compared to its neighbours

[@allanyurag2850]

true

[@skpr7]

Avoid this brand, they only look good for the media, in practice its a whole different story. I gave them a go despite the bad reviews, ended up I also experienced poor and slow services.

[@withpikachu2402]

This is very crazy now. If buy a van, it is a risk free investment because you can deliver for parcel companies. There is no free vans available in the country. If you just own one van, you can make big profit.

[@ivarvoorel3590]

unfortunately everything starts with good intention to solve an issue, however it ends-up chasing profits at all costs to make investors happy - throwing anything necessary under the bus... how can find balance in this process, making happy and still being passionate and solving the issue +_+

[@fakeapplestore4710]

why not just have post boxes around the country?

[@bukanhaziq2851]

fastest delivery only 10 days ☺

[@GauravSingh-wl8el]

Which countries are included in southeast Asia? I just know Asia..

[@rajeshm8093]

Really get videos. How can we help help you?

[@ernestkj]

their drivers drive like ninja too...

[@rizkyadisaputra]

Ninja has expand to my home country Indonesia

[@btmaria]

Ninja sucks in the Philippines. Your drivers, or offices, send messages via text informing that the package will be delivered but no one arrives. Upon checking the app, it says that the receiver did not accept the package.

[@randomkness5173]

I can attest to the quality service Ninja Van is doing in the Philippines😍👍

[@511dydy]

Tbh, i used their service once 2 years ago. My packet got stuck for more than 1 week. Got lost somewhere. My last time

[@1stormriders]

that happens EVERY DAY dont matter which courier, why you crying when you already received it ?

[@511dydy]

@@1stormriders Dude, never happened in years when i used other couriers. The customer service was lousy too. Im just expressing my disappointment. Why should you cry responding to my comment? You work there?

[@originalunoriginal4055]

Who are your competitors and what challenges do you expect to face in the future? What are the business goals you hope to achieve by 2025 ? Will you adopt automation systems or are you taking a conservative approach that could be an operating cost burden?

[@CarsSupercars]

Good. He looks honest

[@paulbunyon4955]

Great business but he did not talk about using drones to deliver packages ! 😆

[@TheJttv]

Because it is not gonna happen in most places. Especially in big cities. It will only every happen in rural settings.

[@paulbunyon4955]

Thanks ! 😆

[@alex46215]

Because its ninjavan not ninjadrone

[@MIAKUMACHAN]

You can't leave the package in the front door, some packages are even cash on delivery.

[@paulbunyon4955]

@@MIAKUMACHAN thanks for the info !😆

[@terrestrialaccessnetwork8456]

Someone get her a cheeseburger. Cool company!

[@ki6eki]

Wait till ups or dhl or menlo buy them

[@williamd7161]

So Ninja Van is a competitor to Lalamove?

[@richlizard709]

Ninjavan is very popular in our country. Greetings from Thai! Thaithai, Rizal

[@cvbcresearchclarencev.b.c.]

🖐⚡️ Business Remedy Coordination 📦

[@hammad8954]

In a couple of days Amazon is gonna buy it

[@Stoneface_]

Mohammed Hammad 😂 we’ll see

[@linghwalien7939]

NinjaVan has long way to go compared with others.. please improve

[@85Z28]

Better watch out ninja coupang is moving into Singapore

[@MIAKUMACHAN]

Nothing new, no original idea, not the 1st or even the biggest in SEA. But they do help make the bussiness going faster since the demand is too high before ninja came specially in indonesia. Even tho i usually use direct delivery order like grab express, more expensive but still way cheaper than me going to the shop by car.

[@addicz2]

This guy Ninja Express?

[@izkrnv9276]

@@addicz2 yes. Ninja van = Ninja express in Indonesia

[@addicz2]

@@izkrnv9276 I will Never use Ninja Express then. Thank You.

[@myanmatharkaung]

that 1% is handled quite badly xD he should chat with his own useless customer support

[@jma7399]

boot strapping with a rolex

[@markanthonysangalang2772]

Ninja Van in PH is the worst! I worked in a fashion brand using them as a courier and we shipped an item 4x and the item that arrived is different from what we ship. Some employees are opening the packages!

[@putriamelia5663]

Ninja xpres Indonesia harus ada audit besar besaran buat boss boss ninja xpres indonesia banyak yg pada korupsi dari segi hal jabatan dan bonus sewa mbil

[@bjonyeoh]

Delivery never arrives on time or gets lost in transit

[@winnieq7242]

I know right!

[@theipilenhmui1415]

777

[@NotShowingOff]

It seems like the point here is to invest enough capital in order to beat the competition of the local businesses and become a monopoly yourself. Kind of like the old days of warfare when one kingdom would borrow troops from another conquered kingdom in order to wage war on a large kingdom.

[@allanyurag2850]

dude this shitty company need to be close

[@OmmX8888]

in Thailand, Ninja van is not doing so well, it can't complete with other company, and there service is SUX, sux so bad that nobody want to use it anymore.

[@OmmX8888]

btw, in Thailand Ninja Van use alot of freelance driver (which is very bad) unlike what this clip said. not sure if CNBC got their FACTs right or not.

[@bukancalonpns]

They operate in Indonesia under Ninja express name. Their ex-employees mass migrate to a new startup and ruin that new start up just in 1 year 😞😞😞 If we're saw ninja express in there CV we should double check them haha

[@rz9957]

Why ?

[@bukancalonpns]

@@rz9957 office politics

[@GameFuMaster]

so it's kinda like amazon? But just delivery side.

[@farland789]

GameFuMaster might as well say it is like any other company but just the delivery side. This is a logistics company duhhh

[@GameFuMaster]

@@farland789 i like my comparison better

[@IstoryangPagibig]

What's the presenter's ig tho? Asking for a ninja

[@DarkwearGT]

Cus its #supportlocals

[@dianabonier9011]

They are good

[@MCorpReview]

Difference from kerry?

[@travisbooth3002]

Kerry is way better. AVOID NINJA SCAM AT ALL COSTS!

[@justsomeguywithoutamustach2822]

Even Zilingo is partner of Ninja Van

[@dr.awangfaisal7692]

She’s beautiful

[@juliefinance1833]

Amazon

[@kimlylagat]

Kpii dota? Is that you?

[@AMM0beatz]

Southeast asia is a good market for startup, due to its rising economy and middle class.

[@stoicx8362]

became southeast asia's SLOWEST AND MOST UNRELIABLE COURIER SERVICE!

[@allanyurag2850]

true

[@zodiacfml]

Online stores, too busy with their competition/marketing whereas they can create 3rd party courier services.

[@HimanshuSharma-nu3to]

Bra played the role well 🤷‍♀️

[@user-tn3fo3pj2x]

the reporter could easily become a model and earned much more salary..later she can do reporting...