NYC ACCESS HRA - Child Support Mobile App Explainer Video

NYC ACCESS HRA Child Support Mobile App
The NYC ACCESS HRA Child Support Mobile App makes it easier to access child support services.
Download the app for free through the App Store (Apple) and Google Play (Android) in English, Spanish, Korean, Arabic, Russian, Traditional Chinese, and French.
For custodial parents:
The app simplifies the child support enrollment process by asking you questions that more quickly help you complete the appropriate form.
Once submitted, the forms and any required documentation is reviewed by an Office of Child Support Services (OCSS) staff member, who will contact you to confirm your submission and talk to you about the next steps.
You can also use the app to provide OCSS your updated contact information.
For noncustodial parents:
You can now make child support payments to the government or the custodial parent directly through the app, without a fee, by using a credit card, debit card, PayPal, or Venmo. Allow 2-3 business days for payment processing.
The app also provides you access to child support enforcement challenge forms and debt reduction application forms, which can be completed and submitted via the app. Once OCSS receives the submission, you will be contacted to discuss whether you qualify and next steps.
Getting access:
The app uses the same login information as ACCESS HRA if you already have an account, or you can also create a new account using the app if you don't already have one.
Download the app for free through the App Store (Apple) and Google Play (Android) in English, Spanish, Korean, Arabic, Russian, Traditional Chinese, and French
To learn more about child support, please visit www.nyc.gov/hra/ocss or email us at [e-mail].