Fixing a financial disaster: Full Ryman chairman interview

Retirement village company Ryman Healthcare just revealed a 98 per cent decline in annual net profit. Now, its board is taking drastic action, including getting rid of half of its executive leaders.
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Videography / Editing | Carson Bluck
00:00 - Intro
00:45 - Rescuing Ryman
02:37 - Interview with executive chairman
03:36 - Financial disaster
07:30 - Care v Commerciality
08:46 - Scale of debt
11:08 - The clean up
12:04 - Property valuing
13:13 - Auditors "got comfortable"
14:11 - Executives out
15:02 - Developments canned
16:57 - Dividend suspended
18:25 - Cutting costs
20:03 - Fee changes
25:43 - CEO search
29:18 - Outro
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[@nzheraldtv]

I've been covering Ryman and its issues for years, so this interview with Dean felt like a long time coming. We filmed this in a library in a Ryman village, which was fitting given he was such an open book! Always keen to hear your thoughts on this interview below. Thanks for watching. Madison

[@thecarpenter645]

Love your interviews not sure about the characters you interview though, anyway what I said about yesterday’s borrowing is the same for todays borrowing it’s tomorrows inflation and as Einstein said to do the same thing over and over again and expect a different outcome is insanity. All these companies, corporations, governments and the general mum and dads with mortgages need to be come more productive and less borrowing otherwise the children will become more and more reliant on borrowing and not productivity. Also the CPI is not a good measure of inflation. Cheers not that comfortable with expressing my thoughts one line but from what I’ve seen with your interviews you are becoming more and more understanding what’s happening out there.

[@micah1754]

I'm really enjoying the Markets with Madison segment. Madison is a great interviewer and the topics and guests are really interesting. Hope this slot continues

[@bernardpullon4632]

It was obvious that 2024 was going to be a tough year to some of us. I worry when I hear people in his position say 'we expected that things would ease in 2024', that tells me that, through all the talking up done by media, bank economists and other analysts, they were ignoring the fundamentals. Therein lies the problem.

[@thecarpenter645]

Yesterday’s borrowing todays inflation and that’s what’s killing their business model

[@patrickflanagan317]

Learning and analysis of mistakes and make changes accordingly is what we should all be about. Nice interview and it may be prudent to start investing in Ryman again if you have a medium term view. 👏👏

[@orphansnouz]

Im very grateful for the age care resident homes. The change you made for the Ryman equity is a huge impact, asset wise and financial wise. But the risk too get in half a billion dollar debt is $50M annually to get out of debt in 10 years. All you need to do is Binary code all your financial outgoings and Save $75M for 4 years for emergency of another debt outburst.

[@richardjohn-io1jy]

They rent the head office from a board member - high rents you should investigate.

[@MarketsWithMadison]

Had a look into this! Annual report just out shows this as a related party transaction, but says director Warren Bell does not have a personal interest in it. He's left the board too btw. Madison From the report: "Since August 2012 Ryman Healthcare Limited has leased office accommodation from Airport Business Park Christchurch Limited (the Airport Business Park). Warren Bell is an independent director or trustee of the Airport Business Park’s shareholders. He does not have any personal ownership interest."

[@algoodsfx939]

Always love your interviews

[@MarketsWithMadison]

Thanks so much for watching! Please subscribe to this new channel to watch my future episodes. I'll upload them from this account going forward. Madison

[@mikegao4954]

great show

[@trengrove]

Excelent interview!

[@ryanjohnsonhunt]

Super interesting I learned a lot about the aged care industry.

[@orphansnouz]

If you pay each employer like contractors, operators or workers $40-$45K annually and keep commodities between $100-120K annually it will solve your debt for age care funding. Minimum wage is going to have to be the outbreak for age care nursing. When you think about it cause the hospital pays much less and they charge much more.

[@reddog5031]

The share price collapse caught many share analysts off guard.! Personally I think elder care doesn't suite a profit model well. Staff are not well paid and accidental neglect of the elderly is a public relations nightmare.

[@joedennehy386]

Its hard to muck up a license to print money

[@adastrajane]

I am recently retired but my entire career was in management of facilities for Oceania, Bupa and others. Don't cry for the owners and shareholders. The "right to occupy" is a rort as is the absolute theft that goes on with government funding. As tax payers we are paying twice as much to private operators than we would have to pay in public ones. And the care is appalling - deliberately under-staffed to make money. I hope these operators do exit the market so that people can be properly cared for in the public sector with adequate staff numbers and training. These facilities LOOK fantastic but it is a trick. People assume that such beautiful facilities offer a commensurate level of care, but they do not. I'm glad the government is looking at the sector. This guy thinks a government enquiry will be good for the likes of Ryman but I hope such an enquiry will reveal the truth about these companies. The sector is a rip off and needs to be restructured. Residents/clients are ripped off as are tax payers.

[@kiwikiwi223]

Worked in the industry and that is my exact thoughts as well. Money and greed at its best

[@petercreagh8797]

I spent a night in hospital level care in a competing village while recovering from an operation and it appeared to be short staffed overnight as call bells did keep me awake. Ringing 111 could possibly get a quicker response overnight in some care facilities.

[@andrewking9435]

Govt subsidy and asset threshold for aged care broken. If parent owns family home valued greater than $270k then govt asset strips redident to pay rest home fees. This figure hasnt been adjusted for average house price of $850k In addition rest homes hiking fees to cover costs is also unsustainable as residents simply dont have approx $6k per month

[@petercreagh8797]

They are in effect a landlord and it appears to be a poor business model to charge a fixed fee for however long a resident wants to say as that would never work in a housing situation. Doing away with the fixed fee and allowing a bigger return to the residents family when they die maybe a better option?

[@patu5798]

Madison is smart and tidy ❤

[@richardjohn-io1jy]

Its a sinking ship - they build cheap villages - overspend head office big wages regular promotions.

[@richardjohn-io1jy]

They don't pay Tax did you forget to ask?

[@algoodsfx939]

To big to fast over leveraged 😊

[@Ecco-ix1yc]

Poor bugger. The Covid response and labour government money printing have disrupted their plans greatly. Can thank Ardern, Robertson and Orr for munting the nz property market, sustained high inflation and through the roof costs, not least of all hiking the minimum wage and closing nz for months on end. All nz companies facing these appalling conditions whilst the rest of world comes out of it. Only Orr left and being held accountable for the mess left. Ryman do a good product hope they can sort this out and come through the other side.

[@willtekata1763]

You could see it coming miles away. They will go broke too and now those poor old folks will end up on the street and share holders will sell out

[@petercreagh8797]

Govt bailout maybe due to it being bad politically to force thousands of elderly into tent accomodation in parks and reserves which would be the only alternative if they could not pay.

[@richardjohn-io1jy]

Maybe he should inquire about Ernest Rutherford

[@user-dh7nk6ee8h]

Mercury I'll built the dependence and delivery 🚚 qualities bi idni Allah

[@nzzenith]

Short-term overspending just because of a temporary low of interest rates.

[@richardjohn-io1jy]

Your staff don't trust you with the regular management team

[@richardjohn-io1jy]

I wasn't there what a cop out!

[@koro287]

The mantra was 'Greed' got stabbed in the back by interest rates.