Ola Electric Has A Service Problem | NDTV Profit Ground Report

[@noclicheplease]

I told one of my friend about the issues with Ola, he didn't listen and now he won't buy anything without my blessings 🤣

[@mackisbrocklesnar]

laughing and boasting at the cost of friend's misery. hmm.

[@noclicheplease]

​@@mackisbrocklesnar Well, that's what friends are for. We give unsolicited advices, if they don't listen, we laugh at their mistakes and say, "I told you so" 😁

[@s.XmX.d]

@@noclicheplease agreed man, people are too soft these days. "misery" lmao

[@c.bulakh6231]

Still laughing at your friend's pain makes you a terrible person, just to get the sadistic pleasure 👀 not good at all

[@badbad-cat]

​@@c.bulakh6231 not at all. go make some friends and see

[@amrit0501]

Ola Statement:- We are number 1 in post sales service*. * Excluding all other companies in the world

[@erenyeager7635]

😂

[@Quotes_from_Soul]

😂

[@user.undefined]

Wah wa wah wa😂

[@rmk1079]

Company owner loves to give gyaan on Twitter...

[@adithyanow]

He is more on religion less on science

[@badbad-cat]

​@@adithyanow he's not religious, he's simply exploiting believers for money

[@Martin.Garrixx]

Lol

[@IronMan-nu3rb]

​@@badbad-cat And why believers are falling for that?

[@preetamshetty6679]

This is the kind of journalism that is required

[@Asispanda]

100%

[@vacric]

Yes ✌🏻

[@ranjithKumar-nu1nm]

Yes after company becoming public

[@startusler]

Hard to find in Modi's era

[@ExperienceFACTS68]

​@@startuslerwhich era it's going on

[@beastislive7174]

That's where OLA vs ATHER ends.....a 15 yrs old RnD product(from scratch) VS a Cab brand trying to be a 2Wheeler company with 0 expertise :)

[@Asispanda]

Glad to see people care about this difference. Very few know I feel

[@yourbff1484]

Without R&d India can't withstand china for 1yr . They can flood India with their goods

[@Shiddiqshahid]

You are absolutely right bro

[@niladri-wk8888]

Ather is far better than Ola cab wala ..

[@akhilchalil1585]

When ceo spends more time in giving gyan instead of investing in R&D l, this is bound to happen.

[@rjones1610]

Bhavish Agarwal ko batao. Its not the service problem. Its a product problem itself

[@RS-uv2ql]

Bhavish agarwal tho paise neecha hai ..

[@SDM543]

Very true. Its only because of herd attitude that sales have zoomed. And same herd issue of customers it will come down.

[@nitishkumar-rw5io]

Ola has zero R&D in this product. It was Etergo Appscooter based product.

[@IronMan-nu3rb]

Kon bolega use?? Wo billionaire he. He has enough reach to Politicians now

[@santoshkinagi9482]

A few weeks back I suggested this survey.... NDTV profit took it positively and done... This clip will save a lot of middle class people from Ola....

[@MrSanthosh275]

I been Using the ATHER 450X, it's Gem Scooter, No issues at all from past 1.5 years.

[@aspaldyko]

I agree with you, it's been wonderful

[@amateur6585]

Me too using ather 450s. Very happy with it

[@beastislive7174]

15 yrs of RnD is no joke baba VS a wanna be E mobo company's product bought in just 1-2 yrs

[@travelwithnoah8481]

My bike has beeen in the service Centre for 4 months in 1.5 yrs Hav changed the belt 7 times Highly dissapointed and exhausted All is a scam

[@rishabhjain4671]

SAME !!

[@ProfessorJack_IIM]

All my friends who bought OLA are struggling now. OLA is not a moto company; they just produce half-baked products and make money. Don't buy from OLA. Get E-bike from proper motor vehicle companies like TVS, Hero, Honda etc.

[@beastislive7174]

Pls Add Ather also, there did 15 yrs of RnD on there scooters and than they bought those in the market ......Infact Ather's scooter is far better than TVS or Hero's E- scooters

[@chandrashekharkrishnamoorthy]

100% true!

[@HarshSharma-ty1ks]

@@beastislive7174 bro cost also comes into play :(

[@DeepakPawar.]

Don't buy TVs my friend is struggling with TVs.iqbe ( battery died in 2 months after perches

[@ObairLatif]

ATHER and AMPERE NEXUS are better.

[@fijikurian]

I have gen 1. No major issue so far. Minor bugs are there like software glitches. Every couple of days you have to reset. Make the software open to users, spare parts of consumable items should be available freely or purchased online like the scooter

[@mayanksahu2899]

yes many of us are capable of servicing our own scooter

[@asifhak]

Two times I changed my Ola motors now facing the same problem. Out of 7 months I used it 2 months only. Purchasing Ola is the Worst decision I have made in my entire life.

[@myfriendpedro9775]

Thanks bro, sharing your problem.

[@Reachrahulrambo]

You got to use it for 2 months? I could only use mine for 1 month. It's been 8 months since I bought my Ola and It has broken down 4 times

[@myfriendpedro9775]

@@Reachrahulrambo sad bro, which model bro ?

[@Reachrahulrambo]

@@myfriendpedro9775 Ola S1 X+. Drove a total of 96 km. Ather is far better. I regret choosing Ola

[@Rahul-kp6wn]

So once warranty with over motor and battery problems it will be nightmare

[@muhsinparakkal87]

The only reason they exists , is that there are no proper consumer rights protection laws in india. Im a first batch s1pro user . While running its unbeatable! But when problem arises, you are locked and have to beg behind them to get it resolved

[@umairbashir1846]

i have Ola S1 like one year old no issues so far thankfully

[@cricketconquestofficial.]

First positive comment. Now I feel ola has potential to give Multibagger return to its investors if they improve their services the only thing customer wants. I hope they fulfill it very soon

[@HishamHikami]

Even for me. I travel 80kms per day. I only got changed the brake pads recently. It’s been one year now I am using it. I don’t have any problem so far. I also feel insecure after watching this.

[@VivekPatel-sh4cw]

It is your luck

[@indianmongoose]

garage me hi rakhio bro....because who knows 🤣

[@vinodraj8266]

Thanks NDTV for showing Ola's real face.. Ola has bribed most of the KZbinr, so getting real news is a big challenge

[@shafeeqyousaf9151]

Ola service centre now need to change name to "ola graveyard"

[@prashanthb6521]

OLA = Baniya Company ATHER = Engineering Company

[@shreyashvartak9861]

Govt should step into this issue as OLA is scamming customers😡

[@madstuffwithmom]

Agreed

[@youmanusrut]

Own bajaj chetak 2 years now... No issues at all

[@blackseahelina]

I own magnus last 2 years. Not visited for even 2nd service onwards also.

[@dhiraj1857]

It's worse than ola ....trust me

[@Adarsh_Mishra7]

Me to 2 saal se ola use kr rha hu mujhe aaj tk koi bhi issue nahi hua

[@prabinchettri1]

Ola likes its customers if you dont visit them once a month you might forget them.

[@anumalik9385]

I am the happy customer of ola s1pro.😊

[@samarbirua8740]

Thank you mainstream media NDTV PROFIT for covering this. It was long due.

[@shaikhzahed6595]

This is the kind of journalism we require... Very good reporting... Pure India me yahi haal hai ola ev ka... Ye India ka sabse bada scam hai...

[@adityamehta5879]

Ab to 600 service center open ho gaye hai to service me bhi pehle se improvement aaya hae.

[@Ar00777]

It's the problem of in the product itself

[@saurabh5934]

Problem service centre ka nhi product ka hn 8 month me 7 month service hi jaye to kya ghatiya product hn

[@venkateshprabhu336]

People who developed websites are building scooters 😂😂😂

[@ram5335]

I own Ather for around 2yrs with 41000km driven its an engineering product with great R & D and testing I love it but only concern is costly even centre stand I recently changed which itself cost 3k apart from it no issues or worries in this 41k ride not even a single breakdown or issues only issue many will get is the sound after driving in rain which will fade away slowly

[@cleyondsouza8216]

Amazing from ndtv!! , hats of guys, your journalism will force such companies to change or end up bankrupt soon

[@suchit369]

So lobbying for electric vehicles is literally just a number game instead of giving good infrastructure as well as hold the manufacturers responsible for such experiences?!

[@RAD10WALA]

BINGO!!!

[@Chennai...]

Request every one to file a complaint on consumer court.. Let them pay big penalties or close the company

[@shubhamShukla-bn6hs]

Very accurate report.... After sales is a scam

[@sharathvasudev]

same issue with TVS. well engineered bikes but pathetic service. yamaha is hit or miss service. but they make reliable bikes and are top tier brand so they will get by

[@rushikesh1203]

100% right

[@ObairLatif]

Go for ATHER or AMPERE NEXUS instead.

[@vd1170]

There should be class action law suite against this company

[@vinodraj8266]

Since the time Ola started selling it's scooter , each and every customer is complaining about its quality and service, but there is no action from Ola...And I don't think there will be any action in future..

[@Vanguard555]

Tata ev same issue ..

[@TojiFushigoroWasTaken]

My uncle brought this for 1.2lac and after so much problems they sold it for 20k after a year. My cousin was stranded in the middle of nowhere at 9 pm while coming home and they said they will come and fix the issue but never did, didn't even call back. They however came next day at noon saw no one was there so left the vehicle as is without calling back. The third time they came they fixed it and told him to ride it for a while but it again stopped in the middle of a flyover right infront of a bus. When they were selling it, no one was even ready to buy it.... sometimes if things are too good to be true, they are

[@Golden.Chords]

My ola s1x is stuck with them since past 20 days. I can feel the pain of others 😢

[@gk021176]

Seeing these kind of reviews. I went for TVS. Thanks for all the reviews in all platform.

[@shaiklatheef7394]

Thanks for this video. I was trying 2 buy one s1 pro. Now my mind shifted to petrol bikes.

[@RanjanPriyeRJ]

Feel very good that I picked Ather over Ola.!

[@vintubeable]

Soon the number of OLA scooters in the service yard will outnumber its sales numbers. Despite all this the company does not seem serious about it and the herd mentality of people buying this faulty product is further compounding the problem. So much waste of resources.

[@Kapil_Pandey1]

I am the owner of ola and and using ola and completed 25k kms without any issue

[@SDFNI3894YR]

people will not like this comment. bcoz every one wants to bash ola and bhavish.

[@aut0tech]

this is a not a small issue such flawed business should be challenged in court

[@user-mo7ut9tb5r]

Ola❤ you best scooter in ev india

[@aakashr4974]

Okay bot

[@Justshorts-j2c]

Smd

[@sreenaths5563]

Five hundredndredndred still waiting to be serviced in this 5 minute video itself, 10 rs credited to your lead account. 3 rs credited to the custom likers account 😂

[@Ankit_patel837]

Ola electric ki service me ab pehle se bht improvement he👍🏻

[@NepolianRoyalRides]

Don't update your ola scooter software guys. What are you expecting it become after update an airplane? Just take default software and use it. I haven't faced any problem since last 2 years.

[@priyojeetchowdhary]

whats the point if that much energy is spent in getting it serviced

[@stalin1555]

Ola is $h¡tty. Ather, bajaj chetak are good. And buy Ather only when you've a service center available in ur city

[@shanifvn1080]

Thank you for making this report.🤝

[@AbhishekProducts]

they do not have "A Service Probelm" They have "Many Many Fold Service Problems" - Am A Tired and Frustrated Ola Consumer

[@mrgyani]

Once you realize how wily Bhavish is, you won't be surprised at Ola service.

[@khushgrathakur779]

Me to ola hi pasand karta hu koi kuch bhi kahe pr top pr ola hi hai

[@sankalpshanbhag]

Thanks to NDTV profit channel for highlighting the issue. Ola scooter service issues are genuine. I am one among those facing issues with no OLA service. It is the biggest blunder. CEO Bhavish keeps meeting all the politicians and sells future India dreams but doesn't do anything to address service issues. He is a big crook fellow.

[@dmn1n]

Unfortunately govt or court will not do anything for this. Consumers suffer.

[@7676ankush]

Awesome reporting 🎉🎉

[@mandarvthakur]

Government should mandate Ola to stop the production immediately until they resolve existing customers issues

[@hemanthg1568]

Thank you for reporting this!

[@PiyushJain-no5qi]

😡मेरे 2 relative ने Ola ली थी आज दोनों बहुत परेशान है… अगर किसी से दुश्मनी निकालनी हो तो उसे Ola की गाड़ी दिलवा दो😂😂😂😂😂

[@Aditya-oq4fj]

Glad that somebody is covering this issue. I am also facing the same issues in Indore the service centre guys just couldn’t take the responsibility to their job.

[@aryankatiyar5364]

Same service issue with tata motors also

[@santoshkinagi9482]

Bhavish just bought a small Ev company from Netherlands and showed it as if he has developed it from scratch..... generation 1 ola scooters have no issues except software glitches.... Generation 2 vehicles are completely modified from chassis, motor etc , sold to end customers without much testing.... now the public is struggling... Bhavish lost respect.... He is busy taunting Rajiv Bajaj rather than focusing on service issues.... In rural areas the service situation is horrible....

[@abhijitkundu1879]

My earnest request to Nitin Gadkari please please try not implement and execute your authority or amend the replacement of fuel equipped vehicles into 24*7 full fledge EV vehicle or else it is te buyer who is and will face the barrier despite of supply chain management 🌹❤️🙏🙏🙏

[@vjbhat1565]

Above 80000 , electric two-wheeler purchase is waste of money

[@P_Athghara]

Well INDIA now Needs A "RECALL POLICY" Like if agree 👍

[@randomspace9146]

@ola @Bhavish you guys should see this , accept reality and change accordingly

[@Reachrahulrambo]

I am an Ola S1 X+ owner for eight months. Broke down 4 times in 8 months. Been in the service centre for 7 of the last 8 months. Avoid Ola like you would avoid the plague.

[@abhishekchauhan7869]

Thanks for bringing this forward

[@shankar_more]

Thank you NDTV profit

[@sandeepborude2871]

Ather is best 👍

[@bharatsangam2200]

It is graveyard of Ola scooters ...

[@limitedkills1501]

This is what happens when people buy things after watching a snazzy Ad without doing the due diligence...

[@orahichal]

I request every problem bearer to unite and file case in consumer court for total refund of the product and compensate additionally for the mental, physical, financial, psychological, legal trauma they are going through..

[@akshaybisht4164]

kudos to NDTV for covering this i have been waiting for this

[@giteshsawant9248]

Haven't found single customer praising OLA electric scooter. It's fault on customers part too we always fall for the hype.

[@rotoshakti]

Never Purchase Ola

[@ronakpatel3914]

my money for S1 of ola gone. its been 6 months now and been to workshop more than 50times and apart from its body. almost everything is changed. and still give problems and you have to tow the vehicle to the service station.

[@Bau5sam]

Having same issue with hyundai

[@near_by_videos]

Bhai bhoolkar bhi ola mat lena

[@sudheer7066]

Kon sa lu fir

[@richakumari6114]

Ola is damaging image of ev scooters very badly..i have bought tvs iqube s in may 2023..10000 km completed..not a single issue i faced till date.. till date only one service is done on scooty which also costs around 500 rupees only.

[@Kuldeep_tomar476]

Great scooter ola mujhe to badhiya lagta hai

[@rishikiran2136]

The only way to get the service up or else the quality of the product to increase we have to demote others to invest in the ola vehicles for there cheap products as they are of no use to the country mission as it will make other companies also effected with the concept of the electric vehicles. Because people develop this misconception with the electric vehicles.

[@KHChatlani]

If you own a Harley Davidson in Bangalore, rest assured you will need to wait 3 months for spare parts. Indian laws suck so back.... if only we had a better system for ease in complaints and scrwing the manufacturers this would take a 180

[@Lostandfoundhere]

I face similar issue with Yamaha India. It took 3 months for them to arrange an ignition coil for yzf R3. mechanics don't know how to repair in any part of India. They don't even have health check software in any of their showrooms. Finally I gave up and as joker (Nietzsche) said " whatever doesn't kill you makes you stronger". I import all the parts and service by myself. 😂

[@vm-my6hg]

​@@Lostandfoundhere👏passionate enough to learn yourself, that's true love 🏍️❤

[@Strongh1980]

How stupid to compare a Harley with Ola ? Harley is an imported bike and yes you have to source it from out of India. So you know this is an issue when you buy a Harley. But Ola is made in India so what’s the excuse? It’s nothing but selling a fraudulent product to the public.Its basically cheating.

[@KHChatlani]

@@Strongh1980 so you’re telling me, I need to pay premium for an imported bike which I can buy out of the showroom, brand-new in less than 20 minutes but when it comes to service, I need to wait three months for them to get me a battery for the vehicle, leave the battery, even for a single screw for the seat I need to wait 2 to 3 months. You call this great service ?

[@Lostandfoundhere]

@@Strongh1980 I think it's a clear case of misunderstanding between you and the Harley guy. He never said that since there is a problem with Harley so Ola not serving their customers is justified. He is just trying to share his own problem that we as a consumer are facing here in India. Look at my comment too. We have a triumph dealership and trust me the brand loot us as well. So the brand is always in a win win situation. It's the import policy with our country that is killing us as a consumer. Sometimes I feel it's a knot that can't be fixed. 😉

[@bommanasrinu421]

Thanks NDTV for. Covering this

[@barryobrien1890]

I have had a pretty good experience with ola. My s1 pro is 2.5 years old, and has given little trouble. All service was attended to promptly, but it took some 4 days once to make an appointment. Overall I am happy

[@viptech3491]

NDTV you need to call this CEO for a meeting.. ask all the questions live .. stop their sales untill they solve all the issues..

[@manojrajbharrajbhar4713]

Thanks so much NDTV. Playing video your news channel 🎉❤

[@Bunty19888]

Worlds worst brand and service is super worst

[@fazalpatanwala9059]

The company should focus more on R n D to remove all drawbacks n also provide better after sales service if the company wants to survive

[@aspaldyko]

If they have made the scooter, then they can do RnD na, they don't even know the product properly they just copy pasted it.

[@ace3r982]

R&d and ola 😂😂

[@Anvi-life-style]

Electric scooter leke ka abhi time nehi aaya he abhi starting stage me he. 5-6 saal baad hi leneka sochenge 😊

[@romeo2golf]

Thank you for bringing these things to light. I don’t think the company promoters manufacture such scooters, truly keeping customers in mind, but rather keep their pockets in mind. To them, I think, India is just a market to sell and make money. Now by playing on Indian strings, like patriotism, make in India; and the fact that we are a price sensitive market and not really a value driven market; they can do just that and get away with it. These folks can just rile up emotions and get you to buy their stuff. It’s abhorrent and distasteful. 😢

[@Koba1025]

Indian start ups ugly truth. Everything is so over hyped. After byju looks like its ola

[@marcuswilley9809]

Insurance cost of EVs is also higher than ICE vehicles.

[@Usk353]

OLA electric not able to build a reliable two wheeler in addition to this they have plan to launch four wheeler and want to compete with Tesla, how ridiculous is this.

[@MrGgggggggooooooooo]

Put him behind bars. Stop the sale of more OlAs and return our money

[@ashokajmera4700]

10 days ke khadi hai. REAR tyre broke

[@sumitkapoor5188]

Just buy an activa and you are good to go for atleast a decade..

[@Hey1234Hey]

You would think that they have service issue when a person burned down one of their showroom due to poor services. That's how bad it is.

[@Samar_Singh6517]

Are nahi yaar mere city me to kafi achha service de rahe.

[@gourabmukherjee9443]

I blame the customers who buy Ola. As long as people buy the shitty products why will company bother to fix it. Stop buying them and they will fix everything

[@chiragasnani92]

This is what happens when you buy products based on marketing gimmicks. I have Ola and Ather both, anyday I will pick Ather, zero days in service center till date while my ola has been multiple times

[@Rahulyadav70721]

Market share to sabse zyada ola ka hi hai matlab company me dum to hai💪

[@SagarLadva]

this is first time i am satisfied with reporting. Ola is worst scooter to buy. I am going to sale ola and get ICE 2W.

[@vintubeable]

You seem to have got enlightened. 👍