Our Porsche Macan Electric Plug & Charge Feature Has Never Worked! Here's How I Fixed The Problem

[@Harrythehun]

So disappointed with all the VW groups car apps, UX and softwares. (My Tesla isn't perfect but compared with all VW products it is extremely great)

[@dRadddd]

@@Harrythehun rivian software can’t come fast enough.

[@thormarkwood7158]

Completely agree. Came out of a Tesla into M4 and the set up, UI, app are all a 1/10 star compared to 8.5/10 for Tesla

[@shrichaudhary]

I took my Macan 3 into the dealer and they did the plug sand charge for me. Then the dealer rep came to my home to reset up the garage door open. . I have since tested the plug in charge at electrify America and it works just fine.

[@omnicognatesnr5947]

Macan 3? Typo?

[@ПетърКривошиев]

A very well done job. This Porsche has an amazing design and should win the award. It only lags behind in seconds 0-100km. than competitors in the price range.

[@davidbryant2872]

Welcome to the world of VW Group software, with the added disadvantage of having a new model in its first year of production!

[@robertlmoon]

I bought a 1984 Nissan 300ZX (the first year of that generation) in late 1983. It was the 2nd one the dealer sold. Had a ticking speedometer issue and a warm start problem (idled rough on starting after driving it - problem would go away shortly after driving again.) After a few tries to correct everything, the Titusville, FL Nissan dealership got it all sorted out. The car was so good after the fixes that upon moving to Tampa, FL and taking the 300ZX in for scheduled maintenance, the service manager wanted to buy my car. He said it was the strongest running Z car they'd ever seen. So, a little disappointment and pain at the beginning can lead to a great outcome at the end. It looks like a few first model year issues are getting sorted out on the Macan and should deliver an amazing experience with it soon. Enjoy that beautiful Macan!

[@andreassauerbrei]

Thank you for sharing and helping out other Macan EV owners. Seems like a sequencing issue and most likely Plug and Charge wasn’t set up on the Porsche server side fully before setting up the car. It shouldn’t require a factory reset though… seems like the Porsche software has still some catching up to do… similar issues on my 2021 Taycan… Having driven both Tesla and Porsche EVs, software, supercharger network and price to value ratio (for model 3 and Y) are clear advantages of Tesla. Porsche is better at suspension, build quality, features and customization options. For me is the much more fun to drive car.

[@USMA81]

Dave, I picked up my Macan 4 last week and had same issue. Adolf sent me the same instructions. Worked on my first attempt. Also, tell Kyle he was right: I should have ordered the manual charge port. I left the DC port cover open and the charging door jammed when closing. I was in Palm Springs without enough charge to get home and no way to charge (right door won’t open if left is open). Fortunately there is a Palm Springs Porsche dealership and it was Friday at 3 pm. They fixed it after much gnashing of teeth.

[@outofspecdave1554]

Wow!

[@USMA81]

@ how it happened: I backed into charging spot, parked, opened charge door and flipped down DC cover. Grabbed the charge cable to connect, but car was too far away. Put cable back and backed car up one foot. The door tried to close when I started the vehicle to move it, and I had forgotten to flip the DC cover back up. Door jammed half closed, blocking any charging. Door wouldn’t budge. Mechanic tried to open it via connecting tablet to the car, but tablet wouldn’t connect. He ended up forcing the door back a bit so that he could close the DC cover. Pretty ugly overall. Also scuffed the front nose a bit on a bad parking lot to street transition on second day of ownership. 12 years of Cayman ownership and I never scuffed the nose (had to be a Cayman record) and now this on day 2.

[@outofspecdave1554]

Hang in there! We are really loving the car so much :)

[@USMA81]

@@outofspecdave1554 One more thing. Comfort entry isn’t working. Touching driver side door handles, front and rear, won’t lock or unlock the vehicle. Have to use key fob. Passenger side front and rear lock and unlock fine. Scheduled service for mid December for this. EDIT: I initially reported poor bass response from the Bose system, but I switched to Sirius XM and bass is fine. Overall, I’m still a huge fan of the vehicle because of (1) the charging curve, (2) the range, (3) the interior quality, (4) the limited number on the streets, and (5) the “drives like an ICE” feel (other reviews have noted it is a feel close to driving an ICE - totally agree).

[@xjdisuehd]

These little wins in daily life, give the tiny little dopamine kicks that I live for! Good job Dave!

[@dalececil7527]

1/1/2000 date should be your first clue that the reset is underway.

[@FrancescoBorsotti]

I had the same (small) problem, but when I notified this to my dealer (in Italy) a very kind and helpful Porsche tech guy called me and guided me to the same routine you did. Problem solved. Very good service! The only downside is that I had to reload all the apps and memorize my preferred radio stations. I do not blame Porsche for this small software problems. The guy also told me that we will have soon a new OTA update that will improve the Apple CarPlay and other things. Among this I am extremely happy with my Macan 4 (ice grey as yours).

[@581rma]

Dave, great video as always I’m looking forward to seeing how it did on the road trip back

[@Tr3k4ever]

This is the main reason I couldn’t do anything but a Tesla, Rivian, or Lucid. I’m an IT professional and there is something to be said about stuff just working and a quality UI. Good luck.

[@johnpoldo8817]

No, Lucid has a reputation of releasing hardware & software before it is fully tested. I returned a 2023 Lucid GT because of hardware & software bugs. They may be fixed now.

[@russelvann8806]

I had the same issue. Followed your guide and now all works great. My dealer was no help, just saying I had to wait for the Porsche charging card to arrive.

[@aaronalter2000]

Thank you, Dave, for this informative video. We need to know about all the potential problems that you might not hear about from the manufacturer or the dealer.

[@ArnoldWinters]

Dave, glad you figured it out. When I receive my 911 GTS, an ICE car, I hope all is set up properly.

[@omnicognatesnr5947]

I have recently picked up my 2025 Macan GTS ( did my PEC yesterday). For the last 3 years I had a gen 3 Macan S. is this your first Porsche? They are great to drive and I’ve had excellent customer service, but their IT, electronics and Infotainment are utter garbage. They NEVER work right and are decades behind their competitors. Don’t worry, you’ll love the car whatever, but do be prepared for a level of frustration with anything technical

[@nihongobenkyoshimasu3190]

I am surprised you didn't test charging before making a long trip?

[@dandaigle4546]

now that was a bummer, but you got it going

[@TeslaRoadtrips]

This is why Porsche has big issues. Their fossil prowess isn’t translating to EVs. Hence can’t charge premium prices. Meanwhile they’re asking me 75k markup on Porsche gt3 on top of price increased by 60k. So 330k for base gt3. Porsche has big problems w sales in China too. Translation. We are all paying the price w higher prices and worse quality.

[@omnicognatesnr5947]

Speaking as an ex-owner of a Gen 3 Macan S and the Current owner of a 2025MY Macan GTS, I can categorically say Porsche Infotainment and general IT is utter garbage.

[@markfitzpatrick6692]

The taycan is a great ev it won the I 90 surge . She had a blank Tesla and has had several Teslas but wanted this car.

[@cowboy60cowgirl62]

Hi Dave. I had a similar issue with my 23 Ford Lightning, when I went into the factory Navigation charging was shaded out, my dealer did a factory reset now all. Is good. Everything in the truck is working great now.

[@vhol93]

Not great, but glad its solved now (apparently)... interesting.

[@panameradan6860]

Do you have to have a Porsche connect subscription to use plug & charge?

[@USMA81]

@@panameradan6860 yes

[@j688en]

Can you show us the Apple CarPlay setup, it’s supposed to be the first car with CarPlay 2.0. It includes radio and climate control through CarPlay (I think)

[@terrymattingly6843]

Oh no! Out of Spec Mom just loves charging problems!

[@BandBoxParade]

I can’t help wondering, Dave. Have the charging stations in Naples and Marco Island improved enough to make this new Porsche “likable?” Also, what about “Dog Mode,” which I assume is not a feature on the new ride? What does Bailey have to say about that?

[@outofspecdave1554]

Heading down to FL to check on the state of CCS charging in SW Florida on Saturday Stay tuned. There is a way to keep the climate on in the Macan for an hour; just check a box when leaving the car The only thing is that the car leaves its headlights and taillights on while it keeps the climate on in the car And there is no message that says what the temp is inside the cabin and that your fur baby is ok. Why is this so hard Porsche? Give us Critter mode!

[@Huolju]

You can’t save your settings on a usb drive?

[@george6319]

The average boomer could NEVER figure this out

[@timoliver8940]

Thanks for this enlightenment Dave , I have a Mini Countryman S E and have had the same issue getting Plug and Charge set up here in the UK- same greyed out option on the settings. I’ll have to. Visit my dealer and try a factory reset with them as they too haven’t been able to get it going on other electric Mini’s they have sold. I know my car is capable of doing plug and charge as it was one of the updates that came in a recent OTA Update’s release notes

[@Jthomas808]

Yeah they have a long way to go….

[@fwphilly3244]

What is a factory reset? - Tesla Driver

[@LordStevie]

How did Kyle not notice this with his testing? Surely he was charging the car!

[@outofspecdave1554]

He did know about it as discussed on this channel during the podcast style video we did with Kyle, Jordan and Coleton. Good news is that the issue is now fixed! Thanks for watching

[@KyleConner]

Also I never DCFC this car but we knew about it. Never tested this one!

[@concinnus]

If they're going to use factory reset as a standard troubleshooting step, they need to add the ability to save settings somewhere else, ideally on the app/cloud so you can transfer it to another Macan easily as well. To not have basic QoL features like this is just unacceptable in a luxury product.

[@iantubetime]

Ugh, Just confirmed for me Posche is off my potential EV list.

[@markmcintosh7095]

That was interesting. I hope the Porsche works out for your wife. Great channel.

[@skechersfan7299]

But Cathie loves the interiors, that seemed to be the most important thing for her.. as long as she’s happy..

[@RayNLA]

I have two Teslas and need to buy another vehicle for my daughter soon. I haven’t been able to find another vehicle that comes close to being better overall in any price range.

[@TassieEV]

Maybe the certificate that is used for plug & charge was corrupted so factory resetting the car repaired it and allowed plug & charge to work. Where I live there is no plug & charge none of the CPO's support it currently, but one does support Autocharge which is the less secure cousin to plug & charge.

[@777Outrigger]

If you want a premium fast charging experience, Tesla's the only way to go. One of the many joys of a Tesla. Simplicity, ease of use, and reliable.

[@sunnysider6350]

There is no alterative to Tesla.

[@cjonesplay1]

Would you Rather VW Software currently or Hyundai Software currently. They look similar.

[@MatthewSerta1]

I could never get plug and charge and phone as a key to work on my lightning. We did factory reset upon factory reset lol. I eventually gave up.

[@RONderluck]

What? That’s an easy fix

[@MatthewSerta1]

@ as far as I understood it was an issue with connected services. We reset the truck, and had hours upon hours of phone calls with connected services support. It was never resolved. Ended up trading for a Cybertruck.

[@DavidC1]

Should have stuck with the Tesla !

[@markmcintosh7095]

Yes, but this is interesting and good for the channel.

[@doomsday9973]

He still has a Tesla

[@MrMcgooOG]

@@doomsday9973 this replaces the MYLR.

[@doomsday9973]

@ yes but Dave still has a M3 performance

[@markfitzpatrick6692]

Wrong Kathy wanted the car and she is the one that matters not posters on a KZbin video

[@user-oo3uj5ku9r]

The UI reminds me of a Motorola Xoom tablet from the mid 2000’s. Where is the design here :(

[@RobGuy199]

We knew which dealer you were talking about 😂

[@guyg2005]

Unfortunately Dave, its says Porsche on the car but it is VW software and as you know they don't know what the F they are doing. That's why they gave Rivian billions of dollars to fix their software some day. Which will require new chips and who knows what. Unfortunately Tesla has spoiled us on software and the rest of the auto industry selling EV's are decades behind.

[@allendavid4139]

I’d rather have a older generation ICE Macan and be home instead of parked by a charger at 9.40pm doing a factory reset so I can do plug and charge ,still with 2100 miles already add another 7000 and you’ll trade it

[@adamford007]

Taycan has simialr issues be happy its not a few years in with all your stored data history for years. The issue is with porsche Connect you should be calling the porsche connect support folks and open a case to get you setup propperly. The dealer has little to do with this issue. If you continue to have problems call prosche connect

[@outofspecdave1554]

Thanks for the context.

[@modellbobby]

Atlantic City ? :D :D :D

[@danburkland]

“Logging on account” uh, I don’t think this was translated correctly 😂

[@chipsen3359]

Porsche 👍

[@krissrock]

apparently this is an issue if you connect or activate the remote subscription BEFORE taking delivery of the car. and here's a Porsche trainers video on how to set it up : kzbin.info/www/bejne/rXO5dYWGiqqXqa8

[@robertrichardson6904]

Hmmmm..i own A Tesla. After watching this I can honestly say I will never own a Macan.

[@js3085]

My TESLA “Plug & Charge” works just fine…just sayin.

[@alphacharlie65ms]

Why would she want this over a Tesla?

[@outofspecdave1554]

Many reasons. Are you serious?

[@marcusrose5943]

So YOU couldn't get it work so it must be a problem right? 👍🏾 Like you couldn't get the EV with longest range and highest charge to not run out of juice 😂

[@petero.muller5680]

What a shame for a real expensive car. Do not wonder, when Porsche is loosing customers.

[@StayConnectedEV]

Your son activated the car on his name. He said this in his video. That’s what caused it.

[@KyleConner]

No - I activated it in Dave’s name and then added my account. I’m not the problem!

[@StayConnectedEV]

@ at 27:39 in your video it gave you error about the main user issue

[@ArnoldWinters]

@@KyleConnerThe app’s fault, not yours.

[@KyleConner]

@@ArnoldWinters I logged in with Dave’s account first

[@MrMcgooOG]

@@KyleConner when in doubt always blame the kid 😁

[@MrMcgooOG]

Save the aggravation get a Tesla.

[@johnpoldo8817]

I blame the dealership for this fiasco. They knew Dave would need Plug-n-Charge driving from Colorado to Connecticut. They should have tested it before releasing car to buyer. Don’t criticize EVs because this feature works excellent on our Tesla, EQS, & EV6.

[@t.d.5804]

That automatic YT translation is a no go. Title in my language is false and misleading, translation is wrong. Audio track in my language is a poor computer voice. Can you opt not to offer this ?

[@outofspecdave1554]

Not sure I have never heard of this functionality before What is actually happening to you?

[@t.d.5804]

​@@outofspecdave1554 Sorry, this is no issue with your channel. YT automatically translates the video title and audio (your voice) in my language (not a native english speaker). This happens only with a few videos, not all. I have to manually select the original language. The computer translation of text and audio is a bit poor. I do prefer the original language. So you do not have a "clickbox" for offering that automatic translation ? Seems to be a Google/YT issue. I already added english to my google account (logged with G in YT). Maybe others have the same issue and can help solve this. Thx !

[@Anthony__420]

I’ve tried many EVs. Maybe I’m spoiled from Tesla. But the OS in some of these EVs is garbage. I’ll stick to Tesla thank you very much

[@carlottodaroma3059]

Well, that’s why you buy a Tesla. Sorry to say. Why do you want to inflict this on yourself?!

[@loualiberti4781]

Meh 😒 Typical Typical for the EV life. Be a slave to your car.

[@MrMcgooOG]

Meh ICEman