Our VinFast Bricked Itself - Here’s How I Fixed It!

[@matthewhair6110]

Ironically, I live in Wichita, and I had a similar service situation when I bought a Genesis GV60 in July 2022. Back then, the car was only sold in 4 coastal states. When I bought it in Long Island, they didn't mention anything about how no other Genesis dealers aside from those who sold it would be allowed to perform warranty service on it. I assumed that I could take it to the local Genesis dealer if needed. Turned out that was not true, and by the time I first needed a repair, Genesis trucked it out to Denver on their dime. Denver botched the fix not once, but twice. I took mini vacations out there on the second and third repair trips, so at least there was that. Also, the powertrain on that car was rock solid, never left me stranded. Still. The local dealer can finally work on it as of this spring, but I already traded the car for a BMW i4 in frustration. As for the VF8... I've seen several of them driving around Wichita. We have a large Vietnamese immigrant population here, so I would guess that's why we got a dealer and service center.

[@pvman2]

@@matthewhair6110 Huge South Vietnamese population on the Texas Gulf Coast. It would be great to set up a service center there.

[@Weezedog]

As an EV and ICE owner, I feel that an EV is more likely to leave you stranded when it fails because it has so many fewer parts there isn't much that can go wrong in the electrical or motor system that won't automatically shut down the whole vehicle, and even software glitches will shut down the vehicle entirely. In an ICE vehicle, quite a bit can go wrong and yet the vehicle still drives, albeit roughly.

[@quangvinh1153]

@@Trump02 you 're tesla fan ? Or you are anti vinfast without own any vinfast products? stop your suck because your words are crab and dirty

[@kelviskelvis7140]

@Weezedog As an EV and ICE owner, I feel the exact opposite, the ICE is more likely to leave you stranded when it fails because it has so many critical parts to fail and software glitches will shut down the vehicle entirely in any 2024 model so limping along will not be any more likely. The EV drive quality is much better than an ICE vehicle.

[@pvman2]

​​​​​​@@kelviskelvis7140 I own 3 pre-2010 vehicles with a combined 780,000+ miles. Two of which we purchased new. Neither has ever been stranded due to a mechanical issue. All with original drivetrains. (2 Toyota, 1 Honda) The few times either has been stranded has been due to either a 12 volt battery that could no longer be charged, or an alternator that could no longer produce electricity. BTW, I'm very pro-EV, just haven't been able to afford one.

[@walterwareiii3164]

​@@kelviskelvis7140 I completely agree. I am also an EV and ice owner. I have had starters go out battery problems water pumps, fuel pumps fuel pump filters timing belt breaks timing chain chain issues. It's not even fair to compare the two I've had so many other issues with my ice vehicle than with my EV. I can say that some of those issues I could limp the gas cars but at a cost that might further damage the vehicle. I have yet to have a problem with my EV.

[@FordEnthusiast413]

An electric and a gas powered vehicle are both likely to leave you stranded if not taken care of properly. Neither one is more or less reliable than the other.

[@proud4373]

I've been driving a VF8 Plus for over 6 months, without any problems. The EV has been great and reliable so far. About 5 days ago on 8/11/2024 in Florida, a Tesla Model 3 for some unknown reasons lost control leading to a multi car crash killing 2 people and injuring 3 others. On 8/05/2024, a crash and fire involving a $99K Tesla Cybertruck, killed the driver instantly in Texas. In my opinion, no EVs including Tesla are perfect, but Vinfast VF8 has been a great EV that helps get me safely from point A to point B without breaking my bank.

[@hungtruong2756]

ở Việt Nam ba ngày mở bán vf3 đã bán được hơn 22000 chiếc.

[@teslapower5461]

​@@hungtruong2756XL 😂

[@nkd3523]

​@@teslapower5461mài XL hả???

[@Eagletran99]

​@@hungtruong2756đúng rồi đó. Ban bang miệng nhiều lắm, người ta nói là big mouth do😂😂😂

[@hungtruong2756]

@@Eagletran99 chưa về Việt Nam lần nào à, về xem nông thôn phát triển như thế nào nhé rồi sẽ nói chuyện cũng chưa muộn.

[@tonys9413]

Recalibrating the battery is like installing a new battery in a BMW; you have to tell the car’s OS (I did that on a 2014 X1). The car adjusts the rate of charging the battery according to its age; to protect from over stressing (frying) an aging battery.

[@lyfandeth]

Oh, you wanted the car to MOVE? That's an extra $24.99 monthly subscription option.

[@rubberroast1598]

Jordan, Francie, its incorrect to say that OTA isnt something vinfast does. My latest software update about 7 weeks ago, I was surprised to get an onscreen popup saying new version software automatically downloaded and ready to install. So i did. And it worked great! Maybe its just in Canada so far, and i have the subscription 4g service activated. But its definitely a thing. My first two software updated were at the dealership.....but this one was full OTA. I anticiapate it will be network wide soon.

[@quangvinh1153]

A richman in Vietnam bought a Roll Royce car. WHen the car need to maintain, the man bought tickets and reservation hotel rooms and paid over 30,000$ for RR service. It's too expensive. Because vinfast evs is new, so vinfast give you a method to solve 99.9% problems, if you (Fancie or Kyle or Jordan) listerned the guide carefully. I remember both of them didn't want to be trained by the guide

[@Trump02]

I use my Tesla easily without any trouble , it just vinfast problem

[@nkd3523]

​@@Trump02trash

[@gaunuocbattu662]

@@Trump02well, its only your, not the others.

[@tom_hoots]

Nice hat, Jordan.

[@redstaper2414]

You have the leverage of the Warranty Lemon Laws . They have to show that they attempted to fix it. The costs to make the fix (even travel) are borne by the manufacturer.

[@LokLik-mt7cm]

Try VF9 and give it a fair review, I heard it's a very good car.

[@quangvinh1153]

No, It is not fixed itself. When Jordan pulled negative 12v battery and pull main fuse to completely shut the whole system down. Then, He pushed them again, new reboot sequences is started. It looks like restart the compute when it gets stuck. If you control the big computer center with many devices, reboot is needed to clear alls error sequences and reconnect input/ouput devices. If the system can not shutdown completely, we can turn off the largest CB to shutdown them. Vinfast firmware kernel is QNX of Blackberry ( linux version), so i believe it The most important is the car do not allow to change the gear D/R , it is safety both driver and car.

[@pvman2]

Question: I understand the Vinfast does not have OTA updates, but does it have OTA diagnostic reporting? i.e., does it do any periodic reporting of the vehicle performance and status back to Vinfast? It would be great if Vinfast could study the diag. data to determine why it sometimes "fixes itself".

[@quangvinh1153]

No, It is not fixed itself. When Jordan pulled negative 12v battery and pull main fuse to completely shut the whole system down. Then, He pushed them agian, reboot sequences is started. It looks like restart the compute when it gets BSOD. If you control the big computer center with many devices, reboot is needed to clear alls error sequences and reconnect input/ouput devices. Vinfast firmware kernel is QNX of Blackberry ( linux version), so i believe it will be better than microsoft products.

[@pvman2]

@@quangvinh1153 That's fine and all, but it didn't answer my question. Regardless of how the vehicle recovered, can it transmit the logged data (assuming it logs nominal and anomaly performance/data) back to Vinfast without human intervention (beyond setting up a connection to a WAP and/or cellular connection)?

[@Cowcow211]

Yes. In the video covering this Franchie said they were getting data.

[@quangvinh1153]

@@pvman2 Vinfast required to accept owner authorization to remote terminal in previous Out of Spec Review Video. So, vinfast can not collect data from event history without any owner permission. Vinfast kernel software is QNX of Blackberry, sercue operation system.

[@pvman2]

@@quangvinh1153 Thank you. Understood. I will watch that video for more detail and clarification.

[@lyfandeth]

Resetting the power, on your car or your cable box, doesn't FIX anything. Yes, it may reset the system, but the problem is still going to recur because as soon as the original circumstances happen again, the system will still die again. Requiring another reset to limp on again.

[@davidbaker9943]

Oh no Francis knows now!!! Jordan is in so much trouble!! Getting some popcorn and watching the drama unfold

[@magnus966]

So on your way from NC to TN the Vinfast, while charging, got hot and told you to pull over immediately and leave the vehicle like you were driving. Then, after charging in CO, the Vinfast got a hot spot started cooling and forgot that it was no longer charging and no longer hot, no longer knew to disconnect high voltage battery. Charging is basically the windows blue screen of death for Vinfast. I have had a couple instances in my '23 Chevrolet Bolt, if you try to shift before the screen boots up, it will not allow you to shift, basically like a misfire of the high voltage battery contacter and the car will not shut back off. The remedy for this is to press and hold the start button, or walk away from the car with the keyfob and wait till the car times out(about 20 minutes) which reboots the Bolt. It is a rare occurrence, but I have seen youtube videos of vloggers having to have the car towed. Sometimes computers don't boot up right. All cars should have a reset button. Even ICE vehicles have sophisticated electrical saftey systems that rely on computers

[@Twenty1035]

Francie - Is it concerning that Springroll encountered these issues? Fortunately it didn’t occur when you had it with you or left you stranded during your road trip to Fort Collins.

[@JustinVaske]

Could you guys eventually do a podcast where you discuss in a comprehensive manner all the positive and negatives issues with this car? I just would like to see a thoughtful and clear eyed assessment of this vehicle keeping in mind its lease prices .

[@Trump02]

Just don’t waste your time for this crap car

[@nkd3523]

​@@Trump02lại có dấu răng của mài

[@Trump02]

@@nkd3523 speak English dude

[@teslapower5461]

He just called you a dog. He's a Communist from Vietnam. They don't speak any English.

[@kirkwagner461]

Maybe whatever caused the AC to shut off also shut off the charge system cooling?

[@quangvinh1153]

Ac off and cooling system fault alert because vf8 parked and didn't sleep in long time. When car move, the cool air through cooling system to reduce temp, same gas car operation. Temp sensor get lower standard temp, then car will clear alert. But, car park, cooling system continue working with no cool air wind, so temp sensor get higher standard temp and send alert messages. Temp sensor gives information to control fan speed, cooling water speed for reducing battery temp priority and AC secondly.

[@pvman2]

​@@quangvinh1153Would not one hear the fan running (all the time)? It seems they didn't know the cooling pumps/fans were running.

[@urbanstrencan]

How are VinFast sales actually going outside Vietnam? Here in Europe didn't really see any on the road jet 😊

[@gregmccarter3243]

Man i dont think i could handle all of those things going wrong..I have a bmw i3 2015 for 3 years and it always works which is relieving.....

[@brianpletcher8055]

Didn't compliance cars suffer a similar issue? How did someone with a e-Golf get service outside of California?

[@InformedKiwi]

You miss the Vinfast?

[@kubi0461]

I’ve always assumed the warranty is repairing the car but not necessarily getting the car to the nearest service center or dealer. Roadside assistance helps with that whether through insurance or if the manufacturer includes it but still usually has distance limitations. It’s the first thing I check before buying a brand… where are their service locations and how distributed are they. Secondly. Is vinfast paying for comment bots or what’s with the strange white knighting I see on vinfast videos that expose real concerns? Strange.

[@rogerhall559]

Great car for my daughter to drive in a larger US city. Certainly perfectly safe!

[@jamespaul2587]

You think she would be safe stranded in a non functioning car, far from any service center?

[@walterwareiii3164]

That applies to any car. That is why many people have AAA .

[@jamespaul2587]

@@walterwareiii3164 true, but the VinFast is much less reliable than most other new vehicles

[@NGUYEN-TUAN-1975]

@@jamespaul2587 vinfast evs don't stop immediately on the road, they just do not allow to change the gear from P/N to D/R when the car gets big issue. While you drive on the road, the car gets issue, car system drive slow down and require to pull over for a soft reset.

[@jamespaul2587]

@NGUYEN-TUAN-1975 yes, but with all the intermittent issues, the vehicle could easily strand the driver, unlike most new vehicles, which are reliable and often repairable at the roadside.

[@InformedKiwi]

How could you trust it?

[@StephenJohnson-jr5hp]

Don't buy a VinFast? What I've learned about EV's: Hardware issues? 12 volt battery, compatibility with EV charging infrastructure. Software issues? If your vehicles doesn't enjoy over the air frequent software updates from the manufacturer, then the volatile landscape of connectivity alone will make the consumers experience challenging.

[@oldgandy5355]

There is that school of thought which wants to blame all of the EV problems (not just Vinfast) on sunspots and coronal mass ejections. My wife is one of them. Unfortunately, I have no scientific evidence that another "Carrington Event" did not contribute to the electrical issues. I DO NOT believe that encasing the vehicle in a Faraday Cage would solve any of the problem. (She wants me to build a Faraday Cage around our house). I DO NOT believe the shifting magnetic field has anything to do with the issues. I do think Vinfast will figure it out soon. Hang in there. I hope that, at some point, Vinfast will give you a good report on what they find. In the meantime, have an emergency backup plan. And stay positive.

[@tonys9413]

How about encasing your wife in a Faraday Cage without the Faraday.

[@aussie2uGA]

“The warranty doesn’t leave the state” was more of an intimidation statement than a legal clause. It may indicate VinFast employs too many foreign employees not familiar with our laws or at this point they see the writing on the wall and don’t even care.

[@bbokdoong]

Vinfast is like Hyundai back in 80s. The difference is that Hyundai was selling $5k Excels, whereas Vinfast is selling $50k borderline luxury EV SUVs. 😂😂

[@giangnguyen-n5v]

5k in 80s is something like 17k 18k today

[@reggiebuffat]

I was thinking this exact same thing. If they take care of their clients, like the Koreans did, they will be fine.

[@sirgardensalot]

Francie that was a big mistake leaving the car with the guys obviously the car missed you as well and that's why it started to play up and also let's face it the guys broke the car after all that time that you had the car, only some little issues but nothing like this and the track record for the guys is now three cars that have broken down I think the facts speak for themselves 😂

[@TinNongTheGioi-ex9es]

he want destroy all car..hahaha.

[@kristoferrayner]

After 25 years of fixing cars, I’ve yet to see a car “fix itself”. The root of the problem is still there waiting to show itself at an inopportune time. Maybe it’s not acting up, but stop saying to fixed itself

[@dowhill1956]

12v calibration???😅

[@pvman2]

Yeah, basically, one has to get the computer to analyze the health of the accessory battery (12 volt battery) to know how best to keep it at an optimal state of charge when using the main battery pack to charge it.

[@williamlathan6932]

Somebody lives in Rhode Island 😂😂😂

[@gocnhinvutru]

An old model of VF8 gave to a Tesla lover. hh. Poor Vinfast.

[@auronedgevicks7739]

isn't this what you get buying a car with limited support?

[@mikecarter2737]

Vinfast briefly had a market cap that exceeded Ford, GM, Stellantis. Currently $8B. Not a small player and should be held to normal standards. For example, they could have just GIVEN 1,000 or so VF8 to Americans willing to serve as test drivers for a year or two to get the glitches out. Oh wait - maybe that was what the cheap leases were about? Vinfast has a very limited time to improve before the Chinese onslaught. Zeeker and Polestar already here. What is their plan? Hope they have spies at BYD and GAC.

[@JustinVaske]

Chinese EV companies will put all the domestic automakers out of business if allowed to sell cars in the US

[@rogerhall559]

Great quote, "Wish they made a better car".

[@NGUYEN-TUAN-1975]

Jordan wish he need to be trained by the saleman with guilde. Kk. Kyle, Francie Had been refused training from the saleman because of thier ev knowledgement.

[@jamespaul2587]

It sounds like the vehicle wasn't even close to being ready for sale, with ongoing problems that could easily strand drivers, often far from any service center.

[@elde667]

The car is trash. The “support” ridiculous. It should never have been allowed to be sold in the U.S. Caveat emptor.

[@NGUYEN-TUAN-1975]

One guy drove 20,000 miles around Us in 45 days, as tourist, without any problem. Out of Spec is ev team, they try to push limitation to get stand for making video content. But they don't know this solution is traning by the saleman when you pick its out showroom

[@nkd3523]

1 trash comment

[@walterwareiii3164]

I have seen Francie's car in person. I have even sat in it. It is a nice looking car. It seems to be built rock solid. It is far from trash.

[@Eagletran99]

​@@NGUYEN-TUAN-1975a guy from viet nam and promote for vinfast..should american trust him??what a joke to promote for vinfast

[@paullite7942]

I wouldn’t use any electric vehicles for a long trip. Gasoline is the best for long trips, you can go anywhere. Electric vehicles are great for city driving.

[@tonys9413]

I keep my EV to within 200 mile round trip from home (where I charge). Any longer road trips, I use an ICE car (usually rent one).

[@IllIIllIllIllII]

I drive my Tesla on road trips all the time. And have no issues. You do you

[@liam_hurlburt]

I did a 2400 mile EV road trip (NM to ID and back) this summer to go kayaking (a south fork salmon trip, for those that know or are curious). There was absolutely no EV related drama along the way and the trip, which included ≈150 miles of moderately rough 4x4 roads and several days without cell connectivity for the truck, was absolutely more enjoyable than it would have been with a comparable ICE vehicle. Can't wait to do it again!

[@Bzzap83]

I’ve never been stranded using EV on road trips, I’ve only had a few poorly maintained charging locations but was able to locate alternate fast charging, typically a 15min charging stop every 180-200 miles and no need to stand there while it charges, great time to use a rest room or get water makes the trip more enjoyable.

[@cityhue517]

Jordan just like all other EV owner, he is not EV expert, that why he do much thing and not correct, it make VF8 confuse and can not control.

[@Trump02]

The US ban Chinese car and accept crap car like vinfast, that’s ridiculous

[@JustinVaske]

Vinfast is from Vietnam.

[@ABEL-f2u]

​@@JustinVaske him anti vf

[@nkd3523]

1 trash comment

[@reggiebuffat]

If you buy a Vinfast you know what you are getting into. You know the risks and assume them. That’s why the price is lower.

[@Eagletran99]

The VF8 is more like an electronic toy for you to play around but don't even think that will be your main transportation to drive in North America 😂😂😂😂😂

[@PhuongNguyen-pv4ok]

We should choose Nhựt Tảo, it could swim in the ocean and run on land as well.......Btw, it can bring you across the Pacific Ocean.......lmao 🤣🤣🤣

[@xkr510]

I wouldn’t touch a Vinfast vehicle. I’ve seen too many hiccups happen to various people. If Tesla was this bad, the press would be all over it. No thanks.

[@JustinVaske]

@@xkr510 According to a survey conducted by LendingTree over the course of a year, Tesla drivers were found to have the highest rate of accidents among various car brands, with 23.54 accidents per 1,000 drivers.

[@pvman2]

I wouldn't mind at all. I would argue the issues are not too serious (until Jordan/Kyle got ahold of it😊). My only issue would be having to travel to another state for an update.

[@JustinVaske]

@@pvman2 At $249 a month, $999 down and 10k a year the car still a bargain. Essentially all they had to do was pull a fuse.

[@pvman2]

@@JustinVaske I wholeheartedly agree.

[@Eagletran99]

​@@JustinVaskethis is a garbage ev car..should make a new tactic to promote vinfast?😂😂😂😂

[@nkd3523]

media channel about cars but doesn't understand anything about cars or read the manufacturer's instructions carefully. Do these people even call themselves car review experts??? so ridiculous!!!!

[@pvman2]

I do not think they do call themselves "car review experts". I believe there point is to present an experience a typical car buyer might have. Most car buyers do not read their owner's manual.

[@TinNongTheGioi-ex9es]

he the one talk bad about vinfsst all the time..he is not expert..he is the idiot

[@nkd3523]

Dirty and malicious media channels exaggerate in a trashy way

[@pvman2]

Please expound. What parts were exaggerated? Timestamps, please.

[@Trump02]

Hello vinfast fan boy

[@hieptran9505]

VinFast không cập nhật phần mềm qua internet để bảo đảm không bị lỗi khi nâng cấp vì 4G ở Mỹ không ổn định tùy khu vực !

[@pvman2]

I don't accept that. Vinfast could easily perform an integrity check on all downloaded updates before installing them. Any update file that got corrupted on download can be redownloaded and checked again. What about updating over W-Fi? Why not do it over the owner's home network? What if the owner has a 5G phone? They could use it as a hotspot for the VF8.

[@cosmostrek2001]

no one should buy or lease a vinfast. they are going bankrupt. ok is not worth 50k. if you lease it after 3 years tell them to give🤣🤣🤣🤣🤣🤣🤣🤣 it to me for free, because that is all it is worth.

[@atnauan8522]

It's to u for free because u r poor, wishing VF gave u a VF8 but NO