Oven Door Won't Unlock - Troubleshooting | Repair & Replace

Oven door won't open? In this episode of Repair & Replace, Vance shows how to troubleshoot an electric oven that won't unlock. If the oven door won't unlock then the power was likely interrupted during a self-cleaning cycle. This video will explain how the door lock circuit works, and how to reset and unlock the oven. Then we'll test each component with a multimeter on both front and rear mounted motors.
Door Lock Motor - Testing & Replacement: • Oven Door Lock Motor -...
Door Switch - Testing & Replacement: • Oven Door Switch - Tes...
Oven Won't Self Clean? - Troubleshooting: • Oven Not Self-Cleaning...
Need an exact replacement part? Use the model lookup tool here: www.amresupply.com/lookup
Order range and cooktop parts online: www.amresupply.com/catalog/Ra...
Order door lock motors & latches online: www.amresupply.com/catalog/Do...
Playlist: Oven Troubleshooting & Repairs: • Electric Oven - Troubl...
This applies to Whirlpool, Frigidaire, Kenmore, Maytag, General Electric, and Samsung ranges.
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00:00 Intro
01:04 Oven Reset
01:47 What You'll Need
02:46 Getting Started
03:50 Rear Mounted Motors
05:25 Front Mounted Motors
07:16 Finishing Up
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AMRE Supply provides homeowners, service contractors, and property management with the parts and knowledge needed to get the best performance out of any property. Stocking the largest selection of appliance parts, heating, plumbing, lighting, and janitorial supplies, AMRE ships almost anywhere in Canada within 24 - 48 hours. Expert help is available online, over the phone or in person at one of the many locations across Canada.
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[@AmreSupply]

Did this video help you troubleshoot your oven? Did you run into any hurdles? Let us know in the comments!

[@clone9878]

YES THANK U

[@AmreSupply]

@@clone9878 You're welcome! We're glad that it helped you out!

[@AmreSupply]

@@redfishcrawfish3647 Thanks for watching!

[@peternyc]

Excellent video. This channel is the best on KZbin for this type of information.

[@AmreSupply]

Thank you, we're just happy to help! Making videos like this takes a bit of effort but we're trying to create a resource that is truly helpful. Our next series will be on refrigerator troubleshooting and repairs, It'll be coming out in 2022.

[@fare2muddlin]

Great. Thanks for a clear troubleshooting guide.👍👍👍

[@AmreSupply]

You're welcome, we're just happy to help!

[@laurahebenstreit9597]

Thanks - that breaker flip & re-start of the clean cycle, then off worked! Yaaaaaay! Thank you so much for the video.

[@AmreSupply]

You're welcome, we're glad that the video helped you!

[@tilliemendoza4375]

This video made is so easy for me. KZbin videos have helped me out so much on repairs around my house. Thank you KZbin I rate you 20 stars if I can.

[@AmreSupply]

Thank you, we're just happy to help! Even adding a like and a comment goes a long way to helping boost this video so more people will find it when searching. Cheers!

[@halmaj1]

Worked like a charm

[@AmreSupply]

We're glad to hear it!

[@sethmuse6838]

Thank you for the video - very well done. The problem on my Frigidaire range was a bit deeper than explained here. I checked the motor continuity (1.984 kOhm) and microswitch and they were good. However, after reconnecting the rod to the cam and running the clean function again, the motor would stop and click for several seconds before setting error code "F9". I lifted up the range cooktop to take a look. The latch-to-cam connecting rod was jammed, not allowing the motor to turn. Sitting in the insulation was a pile of charred seeds near the rod. Looks like mice made a home under the cooktop and stockpiled seeds there. Near the cooktop hinge was what looked like a cremated mouse and charred insulation. After cleaning up all the debris and wiping down the rod, the auto-latch and clean cycle worked great. This range is in a rental unit, so most likely the previous tenants didn't take care of the mouse problem before the mice found a final "home on the range".

[@AmreSupply]

Thanks for watching, we're glad that you found it helpful! We try to make our videos as broad as possible to cover all different scenarios but issues with mice are not something we had thought about! Considering that the oven is a warm place it makes sense that the would make a "home on the range" haha

[@AmreSupply]

One additional source of the problem could be a faulty temperature sensor. In some models the oven control will lock the oven door if the sensor is faulty. This will generally display an error code. Still you can test the sensor to see if it is faulty: kzbin.info/www/bejne/oJ_XkKCLrMl_btE

[@jennek1ng]

kid: be careful, I saw a tic toc where self-cleaning ovens burn out the safety controls and start house fires. me: silly you, I saw a tic toc hack where putting my blackened sheet pans in the oven they will clean up like new. 4 hours later, the oven is flashing an F5 code - apparently the temp control is hosed. The oven door won't unlock. Looks on tic toc for fix. We reset breaker after 5 minutes, nothing. We unplug the oven overnight, nothing. Today, I found your KZbin video and unlocked my oven with the self-clean reset hack. BTW, the baking sheets look brand new. Thanks!

[@AmreSupply]

Thanks for watching. Self cleaning can be hard on the oven due to the high temperatures, so it is not rare to see it lock out if the temperature gets too high. We're glad that the video helped you unlock and reset the oven.

[@bennylo8785]

Thanks! I have fixed the Whirlpool Store Oven for unlock oven door👍. Your explanations are very clear and easy to understand. Your help is very much appreciated!

[@AmreSupply]

You're welcome, we're just glad to hear that the video helped you fix and unlock your oven door!

[@dancurrier6421]

where do you find parts for GE oven front door will not unlock

[@georgebrown7318]

Thank you for posting. You helped me get my door back open!

[@AmreSupply]

You are very welcome, just happy to help!

[@ginamorales9560]

You are a life saver the hanger worked you saved thanksgiving 🤗 thank you!!!

[@AmreSupply]

Glad it helped!!

[@netwrench6570]

Thanks this got me in the ballpark! My stove wasn't locked, but the door locked light was on (a bit dangerous and the opposite of most folks) and it turned out on my GE range that a bit of insulation was blocking the switch. A quick cleanup and it was resolved. I had to take two screws out for the front, the two screws by the vent, the panel off the back (four screws), then two screws for the vent housing then two screws for the vent duct before I could tilt the range up. I also took out two screws on the control assembly on either side (where all the knobs are), but not sure those were required.

[@AmreSupply]

Thanks for sharing your experience! We're just glad that the video was helpful!

[@xplorewithmie]

It worked!!!💪 so grateful 🙏 for this video even though it was posted a while ago. Wow 👏 👌 😍 👍 thank you!

[@AmreSupply]

You're welcome, we're just happy to help! We try to make our videos timeless so that it's still helpful even years after we post it.

[@xplorewithmie]

@@AmreSupply Exactly 💯 can you imagine? this is rare!

[@fudgedogbannana]

Thank you so much, I shut the breakers, waited 5 minutes and then tuned them back on. I hit the self cleaning, then turned it off. voa'la, it worked.

[@AmreSupply]

You're welcome! We're glad that fixed the problem for you!

[@tsnowice12]

I am so glad I read your comment, because it is kind of difficult video for me, but your comment made me set the self cleaning, then vola, I got it too. Anyway thank you both of you

[@richardmchale12345]

Thanks for the help! My parents have an older Amana electric glass-top that was set on self-clean and was opened before the cycle ended. Couldn't figure out how to get it open after initial steps....great video!

[@AmreSupply]

You're welcome, we're glad that the video helped you fix your parents oven!

[@fa9irkassimi]

Thank you so much your very professional

[@AmreSupply]

You're welcome Tarek, we're glad that you found it helpful!

[@terryshutt1044]

Very Very nice. Really helped to solve the problem. Again thank you!!!!!!!!!!!!!

[@AmreSupply]

You're welcome Terry, we're just happy to help!

[@TheSupremeHighPriest]

Great job.. excellent video

[@AmreSupply]

Thank you!!

[@Mike84501]

Thank you for the reset info. All I had to do was flip off the breaker wait 5 minutes and turned it back on and as I did I heard it release. Thanks so much for the help video.

[@AmreSupply]

You're welcome, we're just glad that those steps worked for you!

[@FredBishopMusic]

This is an excellent video

[@AmreSupply]

Thank you Fred, we're just happy to help!

[@Kevinguth]

I kid you not, not even two minutes into the video, problem solved 🤯. Thank you!

[@AmreSupply]

Glad to hear it!

[@EatThisRib]

Thank you!

[@AmreSupply]

You're welcome!

[@113jpk]

Thank you for the help. It worked!

[@AmreSupply]

We're glad to hear that the video helped and that it's working now!

[@shaunminor6895]

Thank you! That worked!

[@AmreSupply]

You're welcome, we're glad that the video helped!

[@arcelinasantos6520]

Great video. Worked

[@AmreSupply]

Thank you, we're just glad that the video helped!

[@cliftonhead9665]

I have done everything you say to check, on my Whirlpool GR450LXH Electric Range (switch 2 contacts and motor and oven light) all are good. My question is what else can I check maybe the control board some how.

[@AmreSupply]

Thanks for watching. In some models a faulty temperature sensor can cause the door to lock: kzbin.info/www/bejne/oJ_XkKCLrMl_btE If the temperature sensor is still good, then it could be an issue with the control board. The control board can't really be tested other than a visual inspection but it is a simple repair: kzbin.info/www/bejne/hYO3mmeigd6ip9k

[@nikolayignatiev375]

Thank you

[@AmreSupply]

You're welcome

[@maarvinollit]

My oven turns off randomly, whether it is pre-heating or even when the oven is already at its set temperature, and the door lock light flashes once the oven turns off. It also sometimes does not allow me to turn on the oven and the door lock light just flashes. Could the door lock be the problem and needs to be replaced?

[@AmreSupply]

Thanks for watching. The oven door lock motor won't cause the oven to turn off. It is possible that your oven has an automatically resetting limit switch. This limit switch protects the oven from overheating. Over time the switch can wear down and it might trip at lower at lower and lower temperatures. You can see how to access the limit switch here: kzbin.info/www/bejne/oHiriWCoetN-bpI Alternatively in some ovens the temperature sensor monitors the oven for overheating so a faulty temperature sensor could also cause the control board to lock the oven door. You can learn more here: app.asana.com/0/847286008045200/991608945622624 If you're not sure if your oven has a limit switch then its best to enter your model number in this lookup tool: www.amresupply.com/lookup Hope this helps!

[@mac2pc2]

Hello everyone, I have a 25 years old oven and it was working great. The other day I ran the self-cleaning and the self-cleaning cycle was interrupted. After that, I could not unlock the latch to open the door. No error code is available on this oven but something is holding the manual latch and won’t release it. The manual handle is on the outside of the oven door, but I was told not to force the latch open as I could cause more problems. The oven is a GE JB550GJ and the latch is a manual lock. You slide the latch handle from the left to the right to lock the oven door for self-clean. (I searched the Internet and most solutions for unlocking the latch are for automatic locking mechanism, not for manual latches.) I powered the oven down for minutes then powered it on. I gently sliding the latch to the left but it won’t release. I tried to run another self-cleaning cycle, but it won’t start the self-cleaning now. Do you know how to release the manual door latch? My specific questions are: (1) What is holding the manual latch and not letting go? Is there a way to unlock the latch? What are the specific steps required to reset this specific oven and to allow unlocking a manual latch? (2) I have the user manual but it only talks about how to use the oven. I need a service manual to help me understand how the latch got stuck. I searched the Internet but I could not find a service manual for this old model. Do you know where I can download a copy? (3) If I pull the oven out and access the back of the oven, is there an easy way to unlock the oven from the back? Do you think my old GE has a locking pawl inside the back panel which I can toggle to unlock the latch? (4) I searched the Internet and found no parts relating to the locking mechanism. Do I need new parts to repair this problem after I get the door to open so it won’t happen again? Thank you for your help. Phil

[@AmreSupply]

Thanks for watching. You've done all the right initial steps to try to troubleshoot this. It seems like this model might have a manual door latch, with an additional door latch motor. Without a parts diagram or a model breakdown its hard to know if there is a rear mounted door latchmotor or a front mounted door latch motor. It would be worth taking off the back panel to see if there is a real door lock motor. In that case you would be able to unlock the door from there. Then you could try to reset the cam as shown in this video. If there is no rear motor, then the mechanism is most likely at the front. This is not always possible to access or unlock it with the door closed. The other thing to consider is this doesn't seem to be a common model, and at 25 years old there might not be too many parts available for this. You might have to consider buying a new oven. Hope this helps!

[@mac2pc2]

@@AmreSupply I found a manual on the Internet. www.geappliances.com/search.php?search_query=JB550GJ&tab=manuals Page 6 in the manual; Part #9 is the latch handle that got stuck to the right (lock position) and the oven door can not be opened. Thanks. Phil

[@AmreSupply]

@@mac2pc2 Thanks for sharing. In most models with latch handle, you should be able to unlock it manually. It might be jammed or stuck on something. Alternatively there is a small change that there is still a door lock motor that will lock the latch handle in place during a self cleaning cycle. So its worth opening up the back panel to check. If there is no door lock motor that can be manually released, then the latch might just be stuck. If its jammed there might not be any way to unjam it from the outside. You might be able to lift up the cooktop to take a closer look as well. Sometimes there are screws that prevent you from doing that. Its worth a try.

[@brandonutley9084]

This was great thank you. How about a double oven gas stove? Top works fine but the bottom is totally locked. Only 3 years old. :(

[@AmreSupply]

Thanks for watching. It depends on the model but it might have 2 door lock motors. In some cases a faulty temperature sensor can prevent the oven from unlocking. In the case of a double oven each oven will have it's own temperature sensor. You can see how to test it here: kzbin.info/www/bejne/oJ_XkKCLrMl_btE

[@504ksh]

Can you guys please add more appliances.

[@AmreSupply]

Thank you for watching, we're currently working on a series for Refrigerators and will continue to add more appliances afterwards. It does take a while to produce a complete series between the filming, editing and graphics so it likely won't be released until 2022.

[@cmjones848]

Hello, I accidentally force the latch handle to open how the door lock mechanism won't unlock to open the stove door. Suggestions I can do on my own? Thanks.

[@AmreSupply]

Thanks for watching. In some cases you can unlock a door with a coat hanger as shown at 5:32 in this video: kzbin.info/www/bejne/fYWtg5ljlqiLmNksi=TgjZo4zYIVuAGG3a&t=332

[@godiy7818]

I have a old self cleaning Frigidaire oven, which has 4 induction cook tops. I tried clicking the self cleaning, it got interrupted somehow and the door got locked. I opened back panel and adjusted the motor gear, now I'm able to open the door. However, I lost the control panel functions, if I click clear or any button except clock and timer, it gives error code "dr". Could you please help me? Note: I also tried clicking the black switch next to the motor and also tried unclicking the switch nothing helped. Still showing error code "dr"

[@AmreSupply]

Thanks for watching. Is the door able to unlock or are you just getting the dr code? Have you tried resetting the breaker, or holding down the clear / cancel button for 5 - 10 seconds.

[@rbshort151]

Thanks I helped the motor unlatch the oven . Then I figured I would change the light . But the glass part turned and the metal part of the light stayed behind . I hope it's just like any other screwed in light cause I'm going after that metal piece unless someone says otherwise

[@AmreSupply]

Thanks for watching. We made a video showing how to replace the light bulb and light socket. If needed the light socket can be access and replaced from the back of the oven. kzbin.info/www/bejne/kJfKo5qvjNhmd5I

[@rbshort151]

Used the butt of my nut driver . I dred anytime anyone says go from the back . This one is integrated in the cabinet. Thanks your video got me motivated . I will look to see if you have a video on how to clean the burnt on grease on the oven window the light works the windows too dirty. Thank you

[@AmreSupply]

@@rbshort151 Thanks for the update. We have a video on replacing the outer door glass, as well as the inner door glass. If there is grease on the inner door glass then you'll have to take apart the door to clean it. The inner door glass video shows how to access it: kzbin.info/www/bejne/jJLGdJ2loZaZfLs

[@colinmoore68]

My Kitchenaid built in oven stopped after self clean and I believe the high temp thermostat has blown, as there is no power to oven or display. I checked and tested breaker which is good. It is locked and I am wondering how to get it open to gain access to thermostat and screws securing to cabinet etc. Any tricks of the trade? Perhaps a new repair video!

[@AmreSupply]

Thanks for watching. Our oven series focuses on free standing ranges as they are the most straight forward. There can be some variation in wall ovens. There are some forums and videos floating around for specific models so it might be worth doing an additional search on how to access it for your oven. As for new videos, we are currently finishing up a 75 video series for refrigerator repairs and will be moving onto other appliances so it might be a while before we circle back to any updates for ovens and stoves.

[@donaldwhitaker1477]

How do you open samsung built in double wall oven doors. Oven stopped working during cleaning cycle now there is no power to oven. Doors need to be manually opened.

[@AmreSupply]

Thanks for watching. The Samsung double wall ovens is not something that I'm closely familiar with so I'm not able to give any specific advice for those models. After the oven cools down you could shutting off the power (turn off the breaker) for 5 minutes to let it reset. Then it might automatically unlock after the oven is powered on again. After a restart you could try holding down the unlock button.

[@gailwillis888]

How can I clear my digital pad from an f5 error code so I can at least use my oven. I tried to self clean it and the error code came up for door latch. I don’t need the door latch to use the oven. I need to remove the code so I can use my oven again.

[@AmreSupply]

Thanks for watching. You can turn off the breaker or unplug the oven for 10 minutes to reset it. This might clear the code allowing you to use the oven afterwards. If that doesn't work it could be an issue with the door lock motor / switches, the oven sensor or the control board itself.

[@Kethbed2.]

How do we know if the motor is in the front or at the back?

[@AmreSupply]

Thanks for watching. Even before taking anything apart you can enter you model number and look on the parts breakdown. On the diagram it should be apparent where the motor is located> www.amresupply.com/lookup As well if the model doesn't show up on the model lookup tool, you can take off the back panel and it should be apparent if the motor is located there or not.

[@Yochillmanchill]

What if this does not work? I have been pushing that lock rod and it still is locked

[@AmreSupply]

Thanks for watching. It is possible that the rod is disconnected from the door lock assembly or that the door lock is jammed. The only other thing to try to is manually open it with a coat hanger, or wire. This however is difficult to do as there isn't much room when the door is closed. Still it's worth trying.

[@nerdricky]

I have this problem but the oven looks like it’s 50 years old, would this still work?

[@AmreSupply]

Thanks for watching. It is hard to know which parts are in your oven if it is 50 years old. Things have evolved a bit in that time so the parts and orientation might be different.

[@kathrynhill5796]

Mine broke. How do I replace a broken one?

[@AmreSupply]

Thanks for watching. This video shows how to replace the door lock motor. If your door hinge is broken then you can learn more in this other video: kzbin.info/www/bejne/hXK7momGhpZ-jJo

[@_Wheels_21]

Can you cut the locks off of an oven?

[@AmreSupply]

Thanks for watching. It might be difficult to cut open an oven door that is locked due to the locking mechanism being positioned behind the top lip of the oven. It would be difficult to get a hacksaw or bolt cutters into that. This is why we recommend accessing the locking mechanism from the back if your model has that variation.

[@sallymcinnis7912]

Cx1

[@AmreSupply]

Thanks for watching.

[@marthacusido3329]

Español

[@AmreSupply]

Thanks for watching. Presione el botón CC para traducciones al español.

[@porterwake3898]

One day maybe people will realize LESS electric components, the BETTER. Just heat up, that's it. We don't need you to lock and unlock the door, we can do that ourselves.

[@AmreSupply]

Thanks for watching. You are right that additional components create more points of potential failure. When it comes to the self cleaning function, it makes sense to have an auto lock, or a door switch to verify that the door is manually locked.

[@kenrickwhyte8645]

I’ll never use that stove again.

[@AmreSupply]

Thanks for watching.

[@user-kq1dc1ng2p]

Doesn't work, to general

[@AmreSupply]

Thanks for watching. Can you be more specific?

[@calvinlemon9529]

Wait longer than 5 minutes-Latch released for me much longer than 5 minutes.

[@AmreSupply]

Thanks for sharing your experience! We're glad it started working again!