Passenger Erupts Over Search of Unusually Heavy Bag | S2 Ep 2 | Border Security Australia

[@BorderSecurityOfficial]

How do you feel about the way officers dealt with the aggressive traveller?

[@metalhans]

I think it was pathetic and pure harassment of the poor traveller

[@Ryan-pm4fk]

@@BorderSecurityOfficial She should have been arrested for unruly behaviour

[@carries6427]

I think they were too polite. If they had handcuffed her she would have calmed down real quick

[@vk2nf]

They were both clumsy and incompetent and have clearly not had any training in how to de-escalate a situation to prevent it from turning toxic. After subjecting the woman to a lengthy search, interrogation and invasive body scan, I assume the team leader came and apologised to her for the inconvenience and embarrassment they had caused her? Her increasing rage was totally understandable and justified. It looked like a return to the bad old days when we all felt like criminals under suspicion when coming through the arrivals hall.

[@christiaanvandeur6169]

They showed far better tolerance than I would have to this thing called a lady. They were doing their job, and anyone that doesn't understand what that is needs a big educational lesson to help protect our country. It isn't OK until it's verified as OK. Their reaction to this KAREN's vitriol is understandable and it wasn't Border Force that escalated the situation.

[@robertmatthews2009]

I found that life goes much more smoothly when I talk to people respectfully and politely.

[@MissMarinaCapri]

Usually, not always.

[@cjmerobot1204]

It’d be interesting to see you get detained for three hours several times a day for the rest of your life in the police state you’re genuflecting.

[@robertmatthews2009]

@@cjmerobot1204 I guess the video was deceiving. I didn't realize this was happening to her several times a day for the rest of her life. It probably wouldn't have taken so long if she had been more pleasant.

[@Nadia..J]

That should not apply at customs. We don't have to talk respectfully or politely when we feel something is unjust. This is Australia.

[@sootuckchoong7077]

​@@MissMarinaCapriI think in US, the Customs and police treat the people rough, unless he's a person of high position.

[@mrpicto68]

Had a mate in Aus customs, he said “the ruder they are the slower we go”

[@Inappropriatepaul]

Thats professional behaviour.

[@danielbrown4133]

Not only happens with Aus Customs. Coppers do the same, the more they pack on a turn the longer and more thorough the search.

[@jkajje2945]

thats good

[@ammopointfiveo9564]

I wonder what happened to the drilling practice...? We don't see it much any more ​@@alexiskobalt7450

[@garage3119]

​@alexiskobalt7450 you have done the Border Patrol and Customs courses then have you?

[@ant-1382]

As a person working in retail for many years, when encountering some one suspicious. Hostile, agitated behaviour is a huge red flag.

[@zubenelgenubi]

Eruption equals cancellation.

[@carollawrence464]

Not always! If you are in a hurry and you know you don’t have anything wrong with your luggage of course she would be upset! I would be upset if I stood there for three hours and then had to go to the hospital to get checked and found out that I was completely innocent!!! Of course you would get upset if you had to stand there that long!!

[@DigiLab360]

Again, a little bit of authority given to a low-level employee is dangerous. That's why they're a low-level employee to begin with.

[@reykmr1151]

It's actually quite the opposite. If a con is accused of a crime he don't become aggresive, he become silent. And when anyone would accuse innocent person of smth crazy he would usually go quite aggresive, because he knows he is right.

[@lynndragoman2454]

3 hours to search a bag. They could have knotted a bag in 3 hours. Customs only catches the dumbest of the dumb.

[@stevel4997]

Just flew back from Vegas to Florida. We had all the coins from the casino ticket redemption machine in our carry on luggage in a quadruple packed plastic grocery bag. It was a LOT. Our bag got booted off the conveyor for a secondary search by TSA. The officer opened up the bag and asked us "What's this?" before he picked up the bag. We both responded that this was all our winnings from the casinos.. He opened the bag and checked everything in there, smiled and then said.... "Well, at least you won something" Priceless, and we all had a really good laugh. Respect these officers and everything will be OK. They are there to protect.

[@geneappeal]

The agitated woman spilled the beans towards the end and they totally missed it - "I want to get out of here have a cigarette and move on". No wonder she was irritable.

[@rebradroot]

Exactly. She was having nicotine DTs.

[@hebneh]

I was just about to write the same thing. She was testy and disagreeable because she had been deprived of her nicotine for hours on the plane and was now having to wait even longer. How dare they do that to her!

[@DanielLiebert-i1p]

Its been thirty years cold turkey but I still remember that 'gotta have a cigarette NOW' feeling.

[@dianer5300]

what beans? she wasn't guilty of hiding anything!

[@jimmarshall5453]

@@dianer5300 We don't know that. We only know they didn't find anything in the time they wanted to devote to the search. Big difference.

[@deblynn6212]

My personal mantra when travelling aroad... "Avoid cavity search at all costs."

[@stanburk7392]

What you do is when they start doing the cavity search act like you're enjoying it. I assume at some point something is inserted into places most people don't want things inserted, just close your eyes and say "mmmm yes"

[@DavidUSA2525]

I travel overseas for work. My bags get searched often, somtines it’s random pulled out of line. Complying makes the process move along, being an adult makes it relatively pleasant.

[@Friday13girrrllll]

Anyone else really wanted her to have something 😂

[@kelleylegault5115]

By the end, I was really praying they would’ve found something… After everything.

[@rossmacintosh5652]

Seems the agent should have drilled into that suspicious resin panel he found in the suitcase & tested the dust. At the very least he could have done the same surface test the other agent did with the second book. Instead the agent seemed to just do a visual inspection.

[@AmirA-qo3jv]

Man if I was the customs agent I’d just some drugs in her bag and call the cops

[@agf1700]

They way she snapped that explanation leaflet out of the Customs Agent’s hand! I’d have pulled her up and said “Don’t you dare do that”. The Agent was just doing her job and trying to ensure the woman understood the full implications as to what she was agreeing to.

[@RobbieAmerican]

No

[@asphaltgypsy4390]

I can't imagine learning that I was NOT the most important person in the country! What a rude development.

[@wolverinefans8931]

It's her mouth and lovely attitude towards the officers that took her to the hospital for internal search, not the suspicion.

[@thedocisin3204]

30 years as a police officer and the more I was distracted by idiots the slower the process took.

[@raymondblake5765]

​@@thedocisin3204but did u ever feel bad for blatantly violating people's rights?

[@thedocisin3204]

@@raymondblake5765 Do you ever feel bad for making assumptions without evidence?

[@raymondblake5765]

@@thedocisin3204 yeah if I did make assumptions without evidence I would feel bad. in this case I never made any assumptions. So I do not feel bad.

[@kaba_me]

a) Suspicion and evidence are different things. b) Having a bad attitude is not a crime. I don't like her attitude one bit, but she should have been free to go.

[@mskayla7747]

I'm amused by these people who go off on customs and quarantine. Do they really think having a screaming fit is going to get the officers to give up?

[@Arzada]

So you think they are thinking?

[@ThisCharmingBat]

It works with everyone else in their lives…

[@ThisCharmingBat]

It works with everyone else in their lives…

[@chuckz2934]

😂😂😂

[@apache1120]

She has a reason to be upset. She was held for over 2hrs. They got no positive hit and still sent her for an internal search to be spiteful, because she was getting loud with them.

[@marciadryburgh8285]

I think she protesteth too much !! 😂😂😂

[@janinacooper4199]

Getting upset doesn’t really help with anything. However being held at the airport for 3 hours and then having to get an internal body search sounds like a nightmare if you’re just traveling and not doing anything illegal.

[@sushimamba4281]

It's a scanning procedure, not a physical cavity search.

[@janinacooper4199]

@@sushimamba4281 So? I think we can agree that she was really upset and not a very agreeable passenger, but how would you feel? I wouldn’t be thrilled either: To be held for hours after spending a day traveling, being accused of committing a crime, when you’re exhausted and just want to go home. The internal search is going to add a lot more time, regardless of it “just being a scan”.

[@anniedarkhorse6791]

@@sushimamba4281 Get off your knees, mate. Her health was potentially damaged and her day wasted. She was arrested then physically abused. I'm a retired Detective who has organsed these scans. There was no reason for it. You're probably another Woman hater.

[@shirleyjenkins11]

Her attitude only makes it worse..I was checked thoroughly at Heathrow by French customs for suspicious items..I had to laugh because I had Christmas fruit tarts with icing sugar spilled and money boxes from Windsor castle looked like bombs. The day Saddam Hussain was caught..I totally understood the reaction..

[@janinacooper4199]

@@shirleyjenkins11 this is true. I have been pulled at Heathrow for special screening as well, from the waiting area at the gate, alongside with a few other people. They took our passports away, which was the scariest thing to me. And led us into a secluded waiting room, where we were left for quite some time. Once they returned, they separated us, we had to unpack our whole hand luggage, got swiped for drugs or explosives I guess and got questioned petty firmly. We also got patted down again. It was extremely uncomfortable because the TSA or security doing this were extremely rude and were treating us like we did something wrong. Everybody was very cooperative, but that didn’t change the behavior of the people in charge. This all took a very long time and we almost missed our flights. By the time they returned our passports and escorted us onto the plane, everybody on board was already seated and gave us the stink eye, because we had delayed the plane. I suffer from strong anxiety anyway, but traveling always takes me to my limits. My husband and I live in the US and my family lives in Europe, so I have to travel in order to see them. This really worsened my issues with traveling, because I know that even though I do nothing wrong and cooperate fully, there is always a chance to get into scary situations like this. Thankfully it’s not always like this.

[@5600abcdefg]

These Aussie officers are the nicest in the world! No way do they deserve how this woman speaks to them.

[@dixi3150]

Just because they knew they were being recorded. They are spiteful little people

[@dogmp1]

Because they are white passengers

[@jutarzo]

She shouldn't be allowed to speak to them like that.

[@raymondblake5765]

They shouldn't be allowed to treat her like that.

[@maxwellbrand]

she was 100% right

[@Dale-b6o]

She was completely innocent and illegally detained and harassed for 3 hrs the cavity searched. May you get the same one day.

[@kaba_me]

I don't like her attitude, but she has done nothing illegal. The officers however, have let their concealed anger affect their judgement.

[@jullymakini4199]

Your Border Security Officers must be angels in disguise! So patient and diplomatic despite all the screaming, swearing and tantrums. Thumbs up to your officers.

[@craig3916]

100percent

[@SpaceLife80]

Totally agree!!

[@pippilongstocking-qs7fm]

The longer Carrie was detained, the more withdrawal symptoms showed, imo. I would have cuffed & arrested her. She's way out of line, entitled & has no respect for anyone 😒

[@MfMf-e5j]

They made up false charges while they were being polite angels

[@kessekesse9544]

It's for the cameras.

[@louiso6316]

The more aggravated you are, the more you are suspicious🤔😂

[@sherribatko8981]

But shes one of you. Shes Australia😅😂

[@abcdjkx]

exactly, people put on a show of anger when they have something to hide..

[@bambesfresser]

@@abcdjkx Well, in this case she hid nothing. Not even her emotions.

[@windy5247]

And the more time people take checking things out because it's suspicious behavior

[@danpress7745]

What reactions are suspicious?

[@braydonkanjira9520]

The girl talking to the blonde, needs to get promoted for her relaxation.

[@Nothemomma904]

Her voice is so nice and calm

[@Buddha-w6h]

tSA in usa id horrible tough rude and misogyenist with women and. Buddhist nuns. Which I am

[@noone5846]

💯

[@Streamer687]

Tired people USUALLY react aggresively when delayed from resting, especially from being cramped up in the modern Flying Sardine Cans they call commercial passenger planes for HOURS on end(and no, they dont like you getting up to strech your legs as the AISLEWAYS are way to skinny) 3 hours for baggage inspection is WAY to much.

[@robertharris6067]

​@@Streamer687 your comment is probably the most intelligent one listed😊

[@roscoepatternworks3471]

Many years ago, mom was the observer of the x-ray screen at an airport. In a suitcase she saw some electronics surrounded my some coiled material. The guy said he'd open it. He was immediately surrounded by security. Turns out he was an exotic dancer. The suitcase contained his boa snake and a heater.

[@denalawless275]

Wow

[@squidleyskidley]

That sounds pretty cruel

[@nursewithanosering]

​@@squidleyskidley Cruel in what way?

[@sallyroddy6566]

haha

[@dgriffin6074]

She was a professional and showed paperwork that she was "Boaed Certified".

[@SueNieuwenburg]

She calls them rude. She has cursed at them, and been very aggressively unreasonable.

[@WApnj]

How would you feel if they delayed your travel 3+ hours and probed your inards?

[@andreaandrea6716]

And they are just lovely in return.

[@anniedarkhorse6791]

Irrelevant. That shouldn't change the way they do their jobs.

[@anniedarkhorse6791]

@@WApnj Exactly. Anyone who supports this is just a simp.

[@andreaandrea6716]

@@anniedarkhorse6791 Wait, WHICH comment?

[@randomvintagefilm273]

I traveled a lot in my teens and early 20s, and I remember coming back from Brazil and going through customs. I turned around and saw an agent running at me with a huge smile on his face. He was so sure he had a drug smuggler and made me empty everything in my backpack. He couldn't believe a kid was traveling that far alone. The smile on his face went away when he found nothing. I was so dumb then, I knew nothing about drugs!

[@american6183]

Good thing you made it through ok. Hopefully less than 3 hours.

[@judyfrancis4515]

If I were the customs person dealing with the first lady, I would have made the search verry, verrrrrry thorough😉

[@fingerprint5511]

​@@judyfrancis4515creep.

[@SuperStella1111]

@@judyfrancis4515 “I’m also a petty, passive-aggressive tyrant” isn’t the flex you think it is. Flights to Australia can take 20+ hours. Holding her for nothing but their hurt little feefees is outrageous.

[@angstbringer2992]

​@SuperStella1111 as someone who routinely takes 12 hour flights: chill. That lady was extremely rude and kept making herself seem more and more suspicious. She could've had the decency to at least be respectful. Also basically saying you would act the same if made to wait 3 hours is not a big flex either.

[@gaylespicer4469]

If she is a biologist, she should know that taking seed out and bringing it back in is a no no.

[@jamesfrench7299]

Why did she have no money?

[@jamesfrench7299]

B b but she has attractiveness privilege.

[@micixduda]

She could also argue that no holed seed can germinate.

[@jamesfrench7299]

@@micixduda they explained that was no guarantee.

[@micixduda]

@@jamesfrench7299 And you believe them? ok

[@Jennifr1966]

Excuse me, but I'm a bit confused. The woman who was detained for several hours and appeared to be quite frustrated was actually innocent? Her emotional reaction may have given the impression of guilt and contributed to the extended detainment, but I'm curious as to why it took so long to determine that there was no issue.

[@MichaelAndersson-aaaaa]

I think she was righfully frustrated after being detained for three hours and forced to accept an internal search of her body - for nothing.

[@MWish999]

@@MichaelAndersson-aaaaa her tantrum was probably the reason for a search. She was unreasonable, rude and very defensive. They were polite.

[@kennj321]

probably was a decoy.

[@wildgoose419]

@@MWish999 the video didn't show the first two hours she had to wait through. You try a couple of hours and see if you still have your cool.

[@kathryncarter6143]

She probably did need her cigarettes. Likely tired from travel, could be hungry. And yes frustrated because she apparently was held up when she knew she had no drugs.

[@leighlofgren]

Had that woman just kept her temper in check and been civil, most of this would have been avoidable.

[@andreaandrea6716]

Well, you're not bi-polar. (I fundamentally agree with you. I am also bi-polar and there are triggers that happen and we lose our minds. Not fun to be thus).

[@magsrankin6166]

Yeah, she was pretty foul-tempered alright.

[@rickruler2783]

She has every right to be upset. Just because you are a lacky doesn't mean she has to be.

[@nctpti2073]

@@rickruler2783 A right to be upset is fair. However getting upset with any law enforcement is rarely helpful.

[@kaba_me]

The officers concealed their anger very well, but it did affect their judgement. Their suspicion based investigation produced zero evidence, and still detained the woman. This is not right.

[@kingslaphappy1533]

Yelling and tantrum throwing only makes it worse, makes it take longer. Even a child knows that.

[@wolffriendinus]

Yeah but karens don't

[@thomasme9676]

So you are saying that if you are carrying you should be nice?

[@nikkid4890]

Pity these people never learned that as a child. And it shows.

[@andyd9900]

It's their way of trying to maintain control, futile as it is. She is probably a very controlling personality a bit narcissistic even.

[@KMx108]

She could have a medical condition and not know it. Low B12 causes irritability. I'm familiar with it from my experience with pernicious anemia. The irritability is extreme and irrational.

[@sparrowgael]

I didn't see the lady during the first or second hour of her detainment but I've gotta say, after two or three hours of trying to prove I hadn't done anything, I'd be pretty salty too. They went through her things and found nothing. They went through the suitcase and all they found was that she had been seriously overcharged for her bag. They did an invasive body search; still nothing. And y'all are saying that SHE was the problem? She should have spoken to an attorney.

[@DwightStJohn-t7y]

I always overdress going into the USA: float through though age helps as well. meanwhile, they're detaining and inspecting everyone before and after me!!!

[@brandenburg2388]

Unfortunately the officers intentionally picked on Kerry that day.......

[@gloriawatson]

I saw this women in another KZbin trying to get from Canada into the United States. She was as rude then as she was now. The custom officers refused admission and sent her back to Canada.

[@Mystress1980]

Oh good lord, why did WE let her in?! I know, first hand, that we have some pretty grumpy border agents in Toronto. Too bad she didn't meet them.

[@foff-666]

it couldn't have been the same person, i think you're imagining that... maybe just an archetype.

[@gloriawatson]

@@foff-666 - Perhaps you have an identical twin , same facial features, same hair, identical voice, and God forbid . . . the same personality.

[@foff-666]

@@gloriawatson the chances are so low that if what you say is true, would indicate she is an actor for the series and not a genuine traveller

[@gloriawatson]

@@foff-666 - Good point.

[@danniifan3115]

I appreciate that the woman was annoyed about waiting for so long but her aggression made it 10x worse. The way that she spoke to the officers, "I don't wanna speak to you etc..' was very rude. She didn't let the officers finish explaining things either

[@sarahhale-pearson533]

She has no idea how guilty these histrionics make her look.

[@bogglerful]

Obey and be happy

[@BobfromSydney]

Lets show up with a suspicious bag and then kick off the conversation with "I'm not a drug dealer", that's the best way to get through customs quickly.

[@susanengel-ix8bl]

Oh yeah.

[@auntiesemite9295]

She should be compensated for the damage.

[@nickislade5533]

@@bogglerfulif she had not behaved in that manner she would have been processed and gone. She brought it on herself

[@Poppy-p2]

Thank you for these videos that can help explain how criminals can deceive authorities. An increasingly difficult occupation, fraught with insults. All power to those who spend everyday protecting us

[@crumbum2]

As an American, it's crazy to see a woman yelling at the cops and the cops not shutting her down by pointing that she is obstructing their investigation which could result in additional charges.

[@susansusan6612]

Cause yelling and screaming at airport security will always make things go so much easier…. 😂😂😂

[@KimberlyLetsGo]

Michael, you didn't do enough to calm down the out of control woman. You walked away and left a regular staffer to deal with the harassment. That is not a good manager. He should have stayed there until the situation was solved. Letting this smoker go have a supervised smoke would have gone a long way to have de-escalated the problem.

[@darrellandsondraholden9457]

HER ADDICTION IS NOT THEIR PROBLEM

[@SuperStella1111]

@@darrellandsondraholden9457 THEIR PETTY. TURANNY ISN’T HERS

[@johancuellar6358]

I highly agree with Kimberly. This ladies addiction IS NOW this poor staffer’s problem. Michael could do better.

[@Beeti1]

@@darrellandsondraholden9457 - In this case, it obviously is their problem. Part of their job is to de-escalate.

[@acousticshadow4032]

Anyone who's watched a few of these episodes knows that Michael's not the sharpest knife in the drawer.

[@ReluctantMystic]

If she was innocent then her anger and frustration is understandable.

[@janmiechan-ellis9992]

She was innocent

[@GByrne-qd3px]

It's not about her being frustrated and angry; it's about her acting out in anger.

[@WeAreNotAmused]

Hmm some people might posit that being met. By hostility. As an indicator of of their hunch being correct

[@WeAreNotAmused]

Everyone else has a job to do. And all u do is think of yourself maybe you oughta stay home if interaction with people troubles you so much. Airport can be boring but u could find a bench and. Stretch your legs. And relax If u want to be treated like a grown up I think it's not too much to ask to behave accordingly

[@furball8967]

The lady said she'd been waiting for 2 to 3 hours. Yes, she should be passed. I would be too. If there's something, show it, if there's nothing, why keep digging and digging hoping to find something that's not there. People who point fingers at her, should listen carefully. Up to 3 hours waiting is a disgrace!

[@SpaceLife80]

These people are trying to protect Australians and their environment. We should appreciate what they’re doing!!!

[@sea2959]

"protect Australians" 😂🤣🤣🤣🤣

[@whitesamurai]

That is not the Aborigines perspective, lol. These border nazis are just trying to preserve the penal colony.

[@sabinahribarternar7502]

I don’t care how upset you are, the behaviour of the old blond lady was unacceptable. She should have been arrested for assaulting an officer.

[@pippilongstocking-qs7fm]

I agree 100%. She snatched things & threw items like a spoiled toddler. Arrest her & ban her from flying for 5 years

[@sparkysmom544]

I guess sending rude travellers for an internal examination is the border guard’s way of getting even😂

[@HobbyOrganist]

Guess who PAID for that scan and the connected costs, it wasnt the lady

[@VaughanMcCue]

The scan discovered an empty cranial cavity.

[@SuperStella1111]

It’s not funny. It’s disgusting. They deliberately riled her up.

[@Beeti1]

@@VaughanMcCue - Thanks for telling us about your latest scan.

[@VaughanMcCue]

@@Beeti1 OMG- you too? That explains why we are both on this page. Normal people would not bother with low-grade entertainment like this.

[@rags2richez398]

That first lady just put herself through so much unnecessary stress...crazy😝

[@BoingMediaGroup]

Wasn't her, she was complinet, the staff kept on upping the ante.

[@cavgrey8]

@@BoingMediaGroupbecause of her attitude & behavior she escalated her own detainment

[@BoingMediaGroup]

@@cavgrey8 Their job is to find contraband and things that are illegal and restricted. Personalities are not something they should be policing.

[@antoinettejulianayzelman6361]

@@BoingMediaGroup she started shouting at them from the very start, making their work THAT MUCH HARDER. Being compliant means speaking as well as listening, not only speaking. She was barely listening and mostly ranting and raving. I'm just impressed neither of the officers started having a yelling match with her.

[@BoingMediaGroup]

@@antoinettejulianayzelman6361 I am 100% in agreement. But are they their to check luggage or check attitude?

[@r.f.pennington746]

Aaah! It finally comes to light: "I just want to get out of here and have a cigarette." She was jonesing!

[@venestieerasmus4186]

The way she reacts..her behaviour gives her away...

[@rogerlincoln451]

Poor Clarinda, calls Michael for backup 3 times and each time he ends up scurrying away after trying to deal with that "lady".

[@JoniCarol1]

She is no lady, a lady would not behave as such.

[@MaggieJean]

He's a wuss. Don't let aggressive people walk over you.

[@RobbieAmerican]

After he antagonized her!

[@SU-II]

useless senior

[@theoztreecrasher2647]

@@The_Original_forresttrump That'd fix it! Also they don't seem to have this sort of problem at Afghani Airports now! 😱🙄

[@shayneyolivier4316]

My kids visited Australia and brought back a didgeridoo and a boomerang to South Africa. When they went back to live in Australia they couldn’t take their souvenirs back into Australia. Understandably the items could have been invaded by ‘beasties’ while they were in south Africa. I’m happy they now decorate my home

[@theoztreecrasher2647]

Not sure of your information there. Usually wooden items (not growth viable) can be imported but after declaring them you will be given the option (at your expense) of having them radiated/treated to make sure no live organisms are hitching a ride.

[@shayneyolivier4316]

@@theoztreecrasher2647 please don’t tell my kids they might their goodies back.

[@johntaplin3126]

Quite amusing that two countries that would claim to be beacons of freedom, are renowned for having the most 'difficult' customs officers, US and Australia. I always wondered why the Aussies are so scared of importing alien stuff, the place is full of aliens.

[@JamieCampbell-k2d]

I really appreciate Customs Officer Rita : )) such a decent human being!

[@andreaandrea6716]

Absolutely!!

[@kathryntyler2565]

I have a new appreciation for how these officers are treated by the public (over and above the important job they do!)! When did it become acceptable to treat others like this? Effing and blinding and having little tantrums?? Just COOPERATE and let them do their jobs!!!

[@colleendacamara8710]

3 hours waiting, I wouldn't be happy either. I wouldn't have a screaming match, but it would be super frustrating.

[@DwightStJohn-t7y]

several countries for some strange reason is ALSO a flag, but she probably started with jet lag, no cigarettes, and now this.

[@anniedarkhorse6791]

@@DwightStJohn-t7y Being crabby doesn't a drug dealer make.

[@markrouse2416]

Pure fiction, check out the quality or in this case the lack of in the uniforms being worn. Shameless cheap programming that should fool no one.

[@wendywindsor3459]

I doubt she waited 3 hours.

[@annika5893]

Was it really 3 hours though? Karens have a special time bending ability where a 5-minute wait becomes half an hour so easily. Also, her 300 Argentinian pesos which her suit case cost were 150 Australian dollars according to her, where a currency converter tells me that 300 Argentinian pesos are actually about 0,50 Australian dollars. That suit case was a bargain, even if it was kind of falling apart on the inside.

[@samuelschick8813]

Yes, yelling and screaming and insulting and demanding at customs and immigration will really help your case.

[@charlesgrover4065]

Speeds things up to

[@DwightStJohn-t7y]

Nicotine withdrawal. People who smoke a lot?? Just try to ask them to tone it down and see what happens. THIS is what happens.

[@Doc5thMech]

The behavior you cite is apparent after being there for 3 hours which is when this video begins.

[@Beeti1]

Do you think it helped not to? This was after 3 hours of being held for nothing. Everybody has a breaking point. Her frustration was completely understandable. Most people hating on her here in the comments, have acted worse for less, but in situations that they themselves feel are justified, because it happened to them.

[@4D4plus4is4D8]

13:25 - I love that the one claiming to be a biologist has to have it explained to her how seeds work.

[@slwide7507]

It is absurd that customs took three hours to clear one average size bag.

[@dockerdave]

No doubt their search magically takes longer if they don't like the person

[@anniedarkhorse6791]

Yep. It's False Imprisonment, IMO. It takes the same amount of time to process a Drug Dealer who has been charged and these people are mainly innocent - including that Woman. Disgusting and incompetent.

[@johnngai4561]

@@anniedarkhorse6791m

[@corinnalopez1774]

I know! I couldn’t figure out what the hang up was. Ridiculously inefficient for just one traveler.

[@King_of_Railways]

You see 3 hours occupation, to miss the real dealers... 😂😢

[@michellethompson5755]

That first lady was really confused about the currency. If she paid 300 Argentinian pesos for it, She paid less than one Australian dollar.😂

[@halholland1637]

That's why the bag was repaired internally. Factory second.

[@TiamatWarrior]

After 3 hours, poor Kerry was completely innocent - P1ssed off but INNOCENT

[@darrellandsondraholden9457]

OR THEY JUST DIDN'T FIND IT

[@TiamatWarrior]

@darrellandsondraholden9457 After rippng through the lining of the case, they'd have also had a sniffer dog round it... they searched the contents of the case... they then searched the cavity of the lady... Which bit did they possibly miss to search? Where else is it possible to hide drugs? She could have swolled some.. however, this doesn't solve the weight of the case? The bars (cage) of the case could have been filled. However, they noramlly drill the poles if a dog alerts. So, with all that being said.. where are the 'hidden' drugs?

[@VaughanMcCue]

@@TiamatWarrior Which bit did they possibly miss to search? The cranial cavity because it was empty.

[@susannebrunberg4174]

​@@VaughanMcCueAre you from Australia? This video makes all australians look bad

[@VaughanMcCue]

@@susannebrunberg4174 You can't blame Australians. It is unimaginable what happened to their brains after they spent their entire lives upside down. That is why they talk funny and sound like they suffer from permanent nasal congestion. The brain damage probably explains why Australians are so gullible if they think a five-minute story of a couple of new arrivals should be treated as a serious event when dragged out to twenty minutes of repeating the same few sentences.

[@matlew1960]

I have a life's rule, when I go to a restaurant I never argue or shout at the waiters or cooks for obvious reasons, and I never argue or insult customs officers when entertaining or leaving a country at the customs check. When their shift is over, they go home and another shift starts, and you're still arguing, but with the new shift officers.

[@artyboy1377]

I've seen a very rude passenger arguing and making a scene at the immigration counter at an Asian airport. He was told to step aside while the counter served the visitor behind him. He was standing aside and making a ruckus and ignored by the immigration staff. After about 20 minutes he was begging and apologising saying he's going to miss his flight. It wasn't a case of language difference, it was about respecting authority when in a foreign country.

[@janicevasey4038]

The first woman is so rude! She is determined to make a spectacle of herself rather than the officers.

[@BrownyBird]

I usually find very nice bags near the recycling bin and even though i am always tempted to bring it home i always tell myself "Forget it. God knows what the heck that still can have inside "

[@herman8210]

There is a saying do not take or touch something that is not yours. Even the bag is given to us, it should be examined and the motive of such gift should be think of.

[@hilaryb8807]

Suitcases are prime spots for bedbugs, never take a used suitcase. Even the best hotels get bedbugs, and people pick them up while travelling.

[@SamuelsReview]

Bedbugs make me look away from anything that is used. They can live in crevices for 1+ year without food.

[@kookietherapy9398]

​@@herman8210Hotel Bangkok

[@benbunyip]

Good point.

[@latetotheparty184]

I can totally see how a cheap suitcase might be repaired and sold as new in somewhere like Argentina. Little do they know the problem this would cause.

[@amieinnovascotia3237]

I would never, ever buy a bag at a thrift shop or other used bag. I’m a seasoned international traveller.

[@rebradroot]

@@amieinnovascotia3237I’ve bought three thrift shop bags, which were in like-new condition and which I cleaned thoroughly and have used for international travel. Great bags for

[@Beeti1]

@@amieinnovascotia3237 - What makes you think it was at a thrift shop or sold as a used bag? It was likely sold as new in a regular shop.

[@amieinnovascotia3237]

@@Beeti1 : I didn’t say I think she bought it at thrift store. I said I never would buy one in those places and then take it through an international border.

[@slwide7507]

It is absurd that customs took three hours to clear one average size bag.

[@Sparkling_Pearl]

That lady's face is so immobilized, like a ventriloquist doll, only her jaw moves 😱. Scary!

[@UNIXSOLJASysadminSyndicate]

prob botox

[@Sparkling_Pearl]

@@UNIXSOLJASysadminSyndicate yeah, I was thinking the same. Lots of botox.

[@outerrealm]

Probably paralyzed with botox. She should have been arrested for disorderly conduct, or at least taken away for a time out.

[@mshaqal]

respect women and elderly ok...

[@KKohl]

Wow that first elderly Karen called the immigration officer, “beach”. 😮

[@siameseire]

There should be increasing fines for rudeness. The poor workers have to deal with enough stress Protecting their countries.

[@SkippyTheRedKangaroo]

As an ex-smoker I can tell you that if they'd let her have a smoke she would have super nice.

[@Nick-gu2xb]

💯

[@canuke]

@@Nick-gu2xb I’m not a smoker, but it all clicked when she said at 18:31 that she just wanted to get out of there and have a cigarette. Ah, bingo! Then her increasingly unhinged behaviour began to make a whole lot more sense. I sure wouldn’t want to be anywhere near her if she ever decided to stop smoking, though.😱

[@michaelandersen141]

Terrible for that poor passenger…they had no real reason to keep her suffering other then their own spite

[@bethparker1500]

3 hours? Wow, that would make anyone furious!

[@ringonordstrom692]

Big deal, let her through; very poor judgment on the inspectors' part.

[@AnnabelleJARankin]

The customs people showed no sympathy or respect for her understandable agitation, and were all a bit complacent - it is not they who are already exhausted after a long flight home. I would hate to be detained for nothing in my own country!

[@danwithguitar]

Come on you guys, she's had enough, that means you should let her go. lol

[@chadgieseke6897]

Couple of thoughts regarding the disruptive woman. First, raging like that never helps your cause. Second, we are only seeing a small portion of the overall interaction. She claimed to have been detained for 3 hours. Perhaps some of her reaction was justified? Lastly, did you catch her saying that she just wanted to go and have a cigarette? After a long flight from Argentina to Australia…and then several hours in customs…her agitation was elevated from nicotine deprivation. So much more to her story than was represented in this video.

[@larsnystrom6698]

The reason for her still being there might, just might, be her behavior.

[@RS54321]

Yes, that lady clearly was having a withdrawal reaction and needed a smoke. If they'd let her do that, she would've calmed down. The whole situation was absolutely ridiculous, and I can't believe they detained her and examined her for absolutely nothing.

[@cissiepierce664]

None of which excuse her behavior toward these custom officers!

[@MichaelAndersson-aaaaa]

@@larsnystrom6698 We did not see the first hour. She might, just might, have been calm and waiting for the officers to so their job. And waiting. And waiting.

[@Khazar321]

@@cissiepierce664 ok I will detain you for 3 hours when you’re tired, hungry and thirsty, nothing justifies a hostile reaction right? Wannabe good guy on the internet.

[@UNIXSOLJASysadminSyndicate]

The lady got a full body scan just because of her mouth. lol They knew she was fine at that point.

[@rossmacintosh5652]

In most countries she'd have been pulled off to behind a curtain and had the indignity of having her cavities inspected by a gloved finger. She just experienced an electronic scan.

[@UNIXSOLJASysadminSyndicate]

@@rossmacintosh5652 Oh for sure. Yeah could have been worst but I'd almost prefer the cavity search to waiting at a hospital for 12 hours. Especially after just getting off a plane.

[@RobertWest-i8p]

I was sure she had something concealed.

[@UNIXSOLJASysadminSyndicate]

@@RobertWest-i8p probably not the best reader then. You get better certain jobs and stuff.

[@theoztreecrasher2647]

@@RobertWest-i8p More likely just a psychotic who should only be allowed to travel whilst suitably restrained and under care. Either that or she was running interference to draw officers away from checking for the real smuggler.

[@RevLeigh55]

I can understand that woman’s frustration. I can’t say I wouldn’t get upset too in that situation.

[@coloraturaElise]

Troll

[@kyawminhtwe_]

Kerry has the right to be upset I mean they have been searching her bags for three freaking hours.

[@jutarzo]

She has a right to be upset, but has no right to speak to them like that.

[@austingode]

@@jutarzoyes she does …..

[@stuuuporman]

I totally understand the frustration of a passenger when she/he has done nothing wrong. Been there, done that.

[@shirleycummings9259]

But so many are smuggling I'd rather them be thorough and have to wait then let drugs thru by bring lax.

[@arribaficationwineho32]

@@shirleycummings9259smuggling on a small level. They cannot control the large smugglers so,they attack individuals

[@Eric-jo8uh]

Your best advice is TO KEEP YOUR MOUTH SHUT and cooperate.

[@br4524]

And pack lite

[@gandydancer9710]

Australian sheeple are in the house.

[@railroad9000]

Answer questions honestly and don't volunteer anything else!

[@JessyFinch]

Always bend over for the government over reach . No dinner , no drinks . Just obey

[@isabellamarais8494]

Obey...obey...shut up and obey.

[@marianneyag4106]

The lady rose my blood pressure just watching her as a child having a tantrum. She drew so much attention to herself. If only she was compliant and worked cordially in a calm matter, the time spent there would of been quick and less invasive. I understand 3 hours is a long time, but I would never accept a brand new band taped up like that. I don't think it was brand new, as she couldn't find the receipt. Yelling and cursing the officer is unacceptable, why didn't she get fined, is beyond me!!!

[@danpress7745]

The reality is that this screening is for the general traveling public. There is another part of an airport where travelers are not subject to this type of scrutiny.

[@levidaisyyoung220]

gave me anxiety just watching her too...

[@dianapeek6936]

​@@levidaisyyoung220 oh purleeeeeees, not another one who gets anxiety.!!!!!

[@BoingMediaGroup]

She was compliment, for 3 hours. Then, enough was enough. I would sue.

[@papat7435]

and after they took it apart, and used the ion scanner they found NOTHING. They were wasting her time and they knew it.

[@michaelw.brotschul7230]

The woman calls the guy rude, both agents calm, cool, and collected..very professional, woman on other hand..complete nightmare..The young lady with beads, very cordial, showed great respect, her encounter, very professional all around. Glad it worked out for her.

[@elvinaescobar]

She needed a smoke. I don't think the worker realized what a hold nicotine has on a smoker. She even said she wanted to smoke.

[@pattilabell7509]

I would need a double margarita - large.

[@MsArtistuno]

I felt sorry for Kerry! I've actually known women who get angry when mistakenly accused of wrong doing!

[@ok9ok3ok6ok]

That lady was a mess. Hopefully, she gets the mental health assistance she so desperately needs.

[@cx24x]

Kerry is a delight. So happy her face wasn't censored😂

[@kimberlydodder8198]

She should sue them. Anyone would be angry! She was patient for almost three hours. They were dragging it out. They were just guessing they didn't have anything concrete enough for all that nonsense. Guess what... they ended up being Wrong!!😮

[@srin1330]

Hold up these customs officers for 3 hours and just all things and hope something sticks up. This was sick behaviour from public servants. We are becoming like US. Kudos.

[@markharris1223]

Buying a suitcase at the end of a multi-country trip is in itself a warning sign.

[@danielhouse6244]

Why did they treat that lady so awfully? She had a heavy bag and they FOUND NOTHING

[@hmmcinerney]

She was rude af. It would be quicker if she cooperated

[@SuperSushidog]

That internal examination was retaliatory. I don't know what the laws are in Australia, but if in the US I would have sued them for the unwarranted, invasive and retaliatory search which was clearly unjustified when the search of the bag revealed nothing. This is why I don't fly anymore.

[@cherylcharrette8209]

The U. S. Border Security can do the same thing when people enter the country Its probably a good thing you don't travel anymore.

[@coloraturaElise]

Troll

[@RaulGonzalez-pi8rz]

Totally agree

[@GS-xt8fu]

I don’t blame the one lady for being somewhat upset. It took them way to long.

[@VaughanMcCue]

Nah. It was only 5 minutes, but the technician forgot that the film was looped. It is still running.

[@alyshaabandomations1939]

Yea but she didn’t help with her aggression. Things usually go smoother when your nice

[@SomethingAboutBeautee]

I literally *CACKLED* when the custom’s agent asked the woman how many pesos she paid for her “brand new” luggage & she answered with 300 pesos. Then he asked her how much she thought 300 pesos was worth in aud., & she says $150……. ……..that’s when I actually spit out my coffee because I’m sorry BUT ummmm that would be a no from me!!!! 😂🤣 I haven’t even finished this episode yet but let me tell you that it’s been a long time since I’ve laughed like that. 😆😅

[@georgeelliott6877]

If you comply, you can leave sooner. If you’re mot guilty, why worry?

[@johnstuartsmith]

"Grumpy Clarinda Gives Michael Major Attitude. Michael Has His Mates Give Her The Thorough Body Cavity Search Treatment." Another amusing episode from the Australian Civil Service humor series...

[@stephencragg7657]

I feel sorry for her, 3 hours for nothing, and me as a regular traveler find some, not all but some of customs and border control staff are really on a big power trip. I wish she could get compensation for this false detention.

[@Yooper2024]

No, all part of international travel. Deal with it.

[@Doc5thMech]

@@Yooper2024A 12 hour hospital stay for a cavity search does not appear in most people’s travel plan. Then you have to add the four hours at customs before that (three of which were before the start of the video), plus the two hours after the return from the hospital.

[@Yooper2024]

@Doc5thMech Then don't be belligerent, rude, and act like you are guilty. It really is that simple. It is really amazing how you are treated when you're polite and respectful.

[@Christopher-xn8qk]

The 2 main issues are … Entitled Border authorities begin treating everyone as a drug suspect at the airport…when they forget that at the end of the day that only applies to a sml percentage of people ..then 2nd “dignity for the travelling public” who do ..do the right thing is being forgotten and instead everyone is being treated as guilty at the airport and proved innocent at the airport as a last resort is just paranoia. It’s very unfair on all people in the first place. They need to treat people as innocent at the airport first until they are proven guilty right? Second they need to have some intelligence on the fact that most people do the right thing so paranoia and this unfair treatment and harassment of people should be addressed. And why do I think that this comment will be deleted hmmm😅

[@ianrobertson3419]

Australia has incredibly strict border controls. Not just for drugs.

[@nickisnyder3450]

The irate woman may have been annoying, but any behavioral analyst would know that her actions were the behaviors of an innocent person. When you know you are innocent and not carrying any drugs, you do expect that to be concluded within 3 hours. Sending her for a body scan, when their suspicion was her suitcase, really was just punitive regarding her behavior. It is very difficult to be a senior citizen traveling all day. She was just tired. Most of her aggravation could have been averted if someone offered her a chair.

[@thearcherofjustice1492]

I used to travel to another continent to see my family with just a backpack and a purse, and would wear my sister's clothes and shoes during my stay..

[@leonardoluc6362]

Customs playing a power game with this Lady just because they can. I know being upset does not help but please 3 hours for checking a bag just because they can?

[@kellyweeks9093]

I could never be as patient as these officers were.🤬🤬🤬

[@AlliinNC]

I’ve learned to never buy a new suitcase when overseas….👍🏻👍🏻👍🏻😬😬😬

[@jamesdavis4163]

They use the same knives for case after case, looks like cross contamination could be a very real concern

[@dtex301]

I don’t blame the lady for being so angry. Taking three hours to search for nothing is BS.

[@VideoFunForAll]

17:20 - Detained for an internal search - while the lady obviously misbehaved - the internal search is nothing more than retaliation. "the test was negative" - no kidding. Australian justice uses retaliation tactics.

[@adraname358]

And they wasted tax payer's money just for retaliation at that point it was highly unlikely they would find something positive

[@VV-lr7xe]

Looking at the crt monitor , I can confirm this video recording is at least 15 years old!

[@VaughanMcCue]

Thanks.

[@ofeliavaldesjohnson2897]

I was physically searched at airport. I was very upset. I am 75 use a walker and suffer from several health issues. I was humiliated and embarrassed. They claimed my hands and shoes showed traces of bomb making chemicals. They never apologized. Eventually they had to let me go. 😢

[@cr5353]

These public servants are petty bureaucrats and jobs-worths. They couldn’t exist in a real job. A 3 hour wait with rising customer frustration was poorly handled with no regard to her stresses.

[@dianestevens2659]

She keeps looking around for a reaction from other passengers, make it take twice as long now for her shouting.

[@IreneArcher-yt1kr]

Tactics probably others with drugs just a thought as not all do get to have bags checked. The innocent Animals.

[@kelliqh2721]

I am thinking that we need psychiatric services at the Airport and not in courts or the watchhouse...

[@johnthomasmoulton8934]

So her bag was suspicious because it was "heavy," so that justifies a body cavity check? Ridiculous

[@deannajarrett382]

It also had several areas that were abnormal on x-ray.

[@johnthomasmoulton8934]

@@deannajarrett382 abnormal is a broad term

[@honeyisthebestdog]

​@@deannajarrett382 but there's was nothing there, they even admit to testing for drugs and coming up with naught, so... So what?

[@barbaraparker1042]

Abnormalities in the suitcase? What does that even mean? Have they seen this exact type of bag before? Before going home I would go see a lawyer

[@Laura-ry1jq]

Thanks for saying!

[@cyan5045]

Well . . . isn't she lovely. The officers were way too patient with her. She was so rude and abusive. I just can't help but think not everyone would have been given the same leeway.

[@amazingme88]

"Do i look like a drug dealer to you?" "Do you know what a drug dealer looks like?" 😂😂😂 Gotta love her