Paying For Fuel With A £20 Coin At Tesco

[@truckerfromreno]

What an amazing job that lady did. One of the most professional employees I think I've ever seen.

[@campcop9214]

I was thinking same, feel sorry for her probably deals with idiots like him all the time unfortunately what a twat

[@patrickdaly2121]

Yes I agree. Tesco have got a great employee there. It would be great if she could get employee of the month for her great work.

[@71hammyman]

Oh yeah she's class, but this guy is a grade A twat, imaging going round trying to find trouble with minimum paid workers who dread going into work for this kind of shit, Ruth was right.

[@wendylinnecor828]

Amazing customer service by Ruth, what a credit to the company she is, from watching she deserves a payrise, the world needs more people like her

[@r1chy631]

imagine some big corporation seen this and poached ruth and she left leaving tesco Ruth-less

[@iansalgado9709]

I bet they opened a bottle of champagne 🍾 after he left!

[@daipigeon7561]

That lady deserves to go up the ladder. How polite was she.. Very professional to detail.. And well done you sir for not going over the top... Brilliant just brilliant

[@dannyboy_dannyboy8274]

Yes I concur x

[@metallitech]

I understand that you are legally correct, but I don't like anything that troubles people who do these jobs behind a counter dealing with members of the public.

[@georgepeg6167]

Agreed

[@oldeknight]

Not correct at all, any shop/bank can refuse any coins note thats not in circulation, he went there with intention using a coins making himself in debt, thats theft under 1978 act

[@videomania666]

@@oldeknight Not true. If they do not entertain commemorative coins they should state so.

[@kennymakavelli]

Hi, your feelings are irrelevant 👍

[@Idomealways]

@@kennymakavelli well said

[@mrade5321]

Right at the end, when it all got sorted out, you should have whipped out a £20 note and asked if they could exchange it for a £20 coin 😂

[@AY-Audits]

lmao

[@mrichards55]

In principle these coins should be worth more than face value due to commemoration of significant milestones in British and Royal Family history. It’s bonkers to use them for payment.

[@CommodoreVic20]

@@mrichards55 They probably will be, in decades

[@highdefboxing8056]

@@mrichards55 You can buy them on Ebay for less than face value.

[@truckerfromreno]

Brilliant idea. ha ha

[@AYTAZED]

What was the point in this? With all the crap people are going through everyday this is pointless.

[@garethjones8047]

Hes a bellend, bored, and doesnt have a job

[@Blortism]

I agree. What is the point?!??

[@paulfisher7911]

well that lady what a credit to tescos she is her customer service skills are 2nd to none . well done

[@colinsmith2991]

What a loverly manager She is, she never gave up trying to help, well 👍

[@J0nny61]

Ruth was great, excellent at customer service. Subscribed, liked, and now commented., thank you for he vid

[@ravsingh7711]

Couldn't believe my ears when the security said you could video...well done that man!

[@AY-Audits]

i was like what the heck haha

[@brianleewhitworth]

He obviously watches audit videos on KZbin hahaha

[@mark.k7206]

Like others , here via Julian….subbed 👍👍

[@patrickdaly2121]

What a brilliant representative of Tesco. If this is the face of Tesco then we should all shop there!

[@TheWelwyn21]

You did it on purpose to stir up trouble, what a berk

[@minmo2288]

Tesco officially stated they take them so this shows they aren’t training staff correctly.

[@MrTimelord4]

I get these audits , I follow them but on this one I wasnt particularly happy with these staff do a great job and throwing complaints around without proper cause just for a experiment doesn't bode well with me , re garage if no power and she was on her own she is only thinking of her own safety and not let anyone in at any point until sorted

[@paddyfrancis1328]

the lady manager was brilliant. a perfect managerial decision. well done for Tescos.

[@Itisfinished.]

If I was Ruth i would have just bought it off you for £20 and done a similar thing shortly after just to spread the message, after all, it's not our fault they made this legal tender is it. Ruth was fabulous.

[@TheToonMonkey]

"Auditing" = Being a bellend

[@Smithy225]

Totally agree

[@Xj72b]

Big up to Ruth. What an absolute legend, this video should be used internally by Tesco as a masterclass in giving quality customer service.

[@mbplove]

The Tesco store itself seems run really compliant, privacy screens on the CCTV, polite staff.

[@geordieal9187]

Those 2 ladies were lovely, when he presented the coin they were a picture- both with mouths hanging open! All at customer services were great 👍

[@rickdurro1091]

What a lovely woman great at her job give her a promotion

[@BANAMAN]

Well done and great interactions, looking forward to more of your content.

[@AY-Audits]

Thank you 👍

[@krankinkogs]

who did it first?

[@BANAMAN]

​@@krankinkogs I only know of one person who coined the idea and that is Julian Chamberlain.

[@krankinkogs]

@@BANAMAN i meant between you and auditing yorkshire

[@g-dong109]

@@BANAMAN “Coined the idea” I see what you did there😂

[@jziffi]

I'm not sure why you think the fact you stood outside a petrol station that was clearly closed for 10 minutes is anyone's fault but your own.

[@Robert-jf5oi]

I know exactly what you mean after having worked in retail myself lol

[@anthonyhobson6036]

, first issued by the Royal Mint in 2013. It is minted in . 999 fine silver. Twenty pound coins are legal tender but are intended as souvenirs and are almost never seen in general circulation.

[@mfitzgerald130]

Love Ruth what a asset she is for Tesco.

[@NoNoNoNopeNopeNopeNo]

''Only 'circulating legal tender coins' can be spent and traded with banks or a business. Banks, building societies and shops are NOT obliged to accept commemorative coins - and never have been - as they are not circulating legal tender.'' A £20 coin is not in circulation, so they had every right to not accept it, i understand being frustrated at the first dingbat who ran away when you approached, but, there was no need to have a passive-aggressive, almost ''i know better'' attitude. If the coin is not in circulation, it is acceptable to refuse it, and idk where you got this magical idea that ''if you refuse to accept a coin that is not in circulation it wipes the debt'' - that's the equivalent of using 2 old, out of circulation £20 notes and saying ''but they're both worth £20.'' - not in circulation. Be nicer to retail workers. I wouldn't have just refused you, after your ''know it all'' act, i'd have kicked you out, and if you'd refused, security would have physically removed you. 29:52 ''head office have just said it is legal tender'' - yes, because it's a £20 mint, minted out of £20 worth of material. But it's NOT in circulation. (again, see my two old £20 note example), and being in circulation trumps ''legal tender''. Again, two old £20 notes are legal tender, but they're not in circulation. And to further repeat myself, be nicer to retail workers.

[@AY-Audits]

Tesco accept them because there legal tender regardless of wether there circulated or not it’s that simple 👍

[@normantruesdale4932]

They dont accept them not in the one i shop in the guy drove off didnt pay his bill and the police called to his door and told him to pay up or get charged

[@AY-Audits]

@@normantruesdale4932 I think you will find it’s in there policy so yes they do

[@normantruesdale4932]

@@AY-Audits maybe in England pal but i seen it with my own eyes in Northern Ireland they refused it

[@AY-Audits]

@@normantruesdale4932 looks like I’ll have to prove you wrong then doesent it Northern Ireland here I come 😂

[@davidcharleston1314]

Mate you crack me up I tried paying a fine with pennies before at the court wouldn't accept it so I left it on the counter with the ticket and walked out never heard nowt again but this was when I was younger iv not got the bottle now keep up the good vlogs 👍

[@AY-Audits]

Cheers bro

[@phonotical]

There is a certain amount before its legally unacceptable, I think for pennies it's 80,20p is 20...

[@bevsartsandcrafts715]

Brilliant 😂

[@dean6816]

Ruth was a lot more professional than Hayley in Tesco's petrol station! Credit to Ruth.

[@sarahandy1907]

Ruth did an amazing job dealing with that situation. She seemed like a lovely woman. I feel like I've seen her somewhere before, maybe on another video or something?

[@Itisfinished.]

Ruth was actually clearly lovely, just a bit worried,she is a credit to tesco and I believe she should be made the ceo of tesco.

[@WatchingYou20241]

Julian Brett sent me.

[@AAUK2]

Tesco and Yorkshire Audits, a love story 💝💖😻. Lol awesome customer service and security. Love this none-aggressive audit and social experiment!

[@SantaRudolph-ef6lv]

Ruth was so friendly better than other people who kick off about £20 coins.

[@Geoffinfinity]

Great response from Ruth she’s definitely in the right job nice lady 👍

[@lukefourie2679]

the poor lady at the start doesn't deserve to be called rude, the sign on the door clearly says it's closed and she doesn't need to waste her time going to the door to speak with you, she most likely has other stuff to get on with so you should have just gone straight over to the main tescos

[@Robert-jf5oi]

Exactly as if they do this for one customer they would be opening the door all day to confirm they are closed and some customers would pester the staff to be let in in spite of being closed

[@tatsnneeps341]

Nobjockey

[@richardlloyd2747]

Well done to you well done to that respect to that lady most of all well done to Tesco 👌👌👌

[@lloydgarland4667]

The lady in the garage: Think about it - lone woman facing an unknown man at the door. Would you answer?

[@hasoonnine]

you're at work, ofcourse you should answer. maybe not open the door but atleast say we're closed or something

[@lloydgarland4667]

@@hasoonnine I didn't ask if you SHOULD, I asked if you WOULD - but then, you're a guy, right?

[@elizabethsavage9108]

My point

[@heene]

At the end he said she'll go far in Tescos. She's the manager, she's there! As for head office, they should have sent out a memo to all the stores by now saying that they accept these coins.

[@swoons631]

She was praying you didn’t have that pink slip 😂

[@AY-Audits]

😂😂😂

[@brianwatson1965]

Result!! well done.

[@picturemethis]

Ruth was a gem.

[@Robert-jf5oi]

The reason why she did not come to the door at the petrol station is because there was a notice in the window and they can't keep opening to door to many other customers who would call after you only to be told they are closed lol

[@xEvilNeverDiesx]

I used to work in a very busy petrol station, and I admit it is annoying when you have to close down due to some technical issue and people keep coming in even tho there are cones blocking the entrance and a sign saying temporarily closed, but as a customer service person you should always have time for a customer closed or not. I mean there was a lad who came in everyday and he couldn't read or right, so he got me to fill in his bday cards to his family and whoever and other things he needed to right down, so what if someone like that couldn't read the sign and was just stood there not knowing what was going on?

[@dianekruger5977]

I live in Michigan, USA. I worked 19 years at petrol/convenience stire, mostly midnight shift till 7 am. One night I got to work, power was off. Assistant manager was working, let me in. I stayed off till about 5-6 am. Had to just sit there, as no emergency lighting. Doors were kept locked for my safety. It was winter time, so very cold with no heat on. Though manager said I could pull my auto up close to front doors to go warm up when needed. But I didnt. I was afraid of dozing off. Couldn't lick doors, as couldn't get back in. So just kept my winter coat on, with a fleece shell wrapped around legs. I had people that were regular customers stop in to make sure I was ok, I had a flashlight. Even local police checked on me couple of times.

[@YorkshireLassWithClass]

@@xEvilNeverDiesxWrite, not right!!

[@tutacat]

It's not money, it can only be accepted by a court, that's what legal tender means. The court pays out cash, and it costs you more to give the court items in lieu of cash.

[@gazwild438]

Subbed to you very recently. Excellent stuff I have watched two of your vids now. Good content

[@trevorrandom]

Pay cash for everything! Every little helps 👍

[@haroon4567]

Hopefully cash will be a thing of the past.

[@iamhull723]

Grate lady big respect

[@jamiegood9881]

It’s not legally correct as it states can be used to settle a debt IN COURT not just anywhere you choose .

[@jbcentral1545]

I’m sorry but I don’t agree with your attitude regarding the lady at the petrol station. One, the forecourt was clearly closed and the door to the kiosk locked. And two, you could’ve been anyone. When a shop is closed, it’s closed and most retailers will have a policy that says that the door should be locked for the colleagues protection. You could’ve been anyone, with ill intent. How were they supposed to know? The minute they unlock the door to talk to you, you could easily barge through the door into the kiosk and they wouldn’t be able to get you out again.

[@jbcentral1545]

What you have to understand is, retailers have strict policies around security and also health and safety. If they unlocked the door for a customer when it’s meant to be locked, and the retailers rules says that it has to be locked, and they then rob the place or shoplift… that’s the member of staffs job gone. It’s not fair for customers to place the onus on staff. They’re only doing their job. She wasn’t rude at all, she was more than nice to you. People who work in retail are paid low; and put up with a lot of bad customers who have no respect, are very rude and belittling and the list goes on. Give them a break. They’re trying their best. I agree in that she should’ve told you, and using the tannoy would’ve been a good way to do it. But you can’t expect her to have unlocked the door for you. That negates the whole point of them being closed.

[@celeste2751]

You know that this guy has no job and no friends 🤣🤣🤣🤣🤣

[@stanleykendallsinvertednipple]

Like most auditors

[@mraxey]

What a nice person👍 that's what you need in management well done ruff..

[@A2Z1Two3]

Tesco staff should have a more direct way of contacting THEIR OWN head office .

[@ltrick3096]

99% of companies are like this

[@auditingbelfast]

I like this. I wonder would they take a tiny nugget of gold or tiny silver bullion? 😂

[@TBliss88]

Wouldn’t be surprised if he saw the petrol station was closed, then chose then to go in for something extra to complain about. Sad.

[@spikeymike4880]

Well done Blue 😎

[@SensibleCentrist]

She was a lovely person tbf

[@AY-Audits]

She was one of Tesco’s finest 👍

[@PillSharks]

Ruth is bloody brilliant… a lovely lady.

[@julianchamberlain5399]

Good work! She's paralysed by her inability to act on her own initiative. She should accept the coin and give you a receipt. If later on it turns out to be fake or not good for the patment of the debt then that would be fraud which they could speak to the police about. But we know its good for payment throughout our United Kingdom. So she cant be in trouble and Tesco have to suck it up. Do you mind if I copy a small portion of your video and promote it on my channel? I'll put a link to your channel for the full video and encourage subscribers. It was the police who paid out £5k as an out of court settlement for arresting me. I did not sue Tesco. Your video now confirms Tesco do accept these coins..

[@AY-Audits]

yes that's fine I didn't realise you was the man in question I hope your ok

[@julianchamberlain5399]

​@@AY-Audits Thankyou! I've just uploaded a clip and encouraged others to come and see your video and subscribe. Great news that Tesco now accept commemorative coins.

[@AY-Audits]

Thank you mate

[@isaachussain5343]

@@julianchamberlain5399 im here from your video lol

[@julianchamberlain5399]

​@@isaachussain5343 Nice one.

[@sallyh5555]

What a complete waste of everyone's time. Life's too short for heaven's sake!!. If I'd been the petrol station lady I wouldn't have opened the door either. Far too risky in these times

[@harryzero1566]

He did indicate it was his first audit, if he is going to do these legal tender audits it takes resolve and a calm disposition. If you think it was a complete waste of everyone's time, you are mistaken. Mainly because not only was he educating himself and enhancing his powers of reasoning, he was also educating the tesco staff who over quite a few years now should have had training on dealing with this issue.

[@garethjones8047]

@@harryzero1566 but of course, the real reason hes doing it is to generate a wage from youtube to subsidise his dole money

[@harryzero1566]

@@garethjones8047 This guy doesn't have his own channel, he is allowed to have it posted on Julian Chamberlain's KZbin channel. I would be surprised if he received any income for these initial postings.

[@antreb15]

She was a good lady.

[@alexanderevanska4274]

If the mint, mint those coins and say they are legal tender, then that's the end of it. No ifs or buts. It's legal tender. You can spend them anywhere, even in the corner shop, betting shop, supermarket etc. If I ever have the police called on me for trying to spend said coins, I would look into taking the Royal mint to court.

[@Oz-hu5vs]

Do you have any more of these coins. I want to buy a couple off you?

[@patrickdaly2121]

Employee of the month then promotion please for Ruth. Great advertising for Tesco. Credit to Tesco’s great training.

[@user-427.commodore]

If they refuse it, consider it paid an walk away, you offered legal tender, that's the social contract for services

[@ZOMBIE2LIFE]

Tesco are not obliged to take the coin even if they are legal tender. However, when he refueled it incurred a debt, so Tesco must take it as a form of payment.

[@paulmk5841]

Fair play to the lass. A credit to Tesco.

[@ThemeParkDigital]

Just earned a subscriber here! Love these coin audits they’re fab! Keep it up mate 👍

[@Smithy225]

Is it really worth all the hassle?

[@pjtufty66]

What are the legal tender amounts acceptable for the United Kingdom coins? Legal tender has a very narrow and technical meaning in the settlement of debts. It means that a debtor cannot successfully be sued for non-payment if he pays into court in legal tender. It does not mean that any ordinary transaction has to take place in legal tender or only within the amount denominated by the legislation. Both parties to a transaction are free to agree to accept any form of payment whether legal tender or otherwise according to their wishes. In order to comply with the very strict rules governing an actual legal tender transaction it is necessary, for example, to offer the exact amount due because no change can be demanded. Coins are legal tender throughout the United Kingdom for the following amount: £100 - for any amount £50 - for any amount £20 - for any amount £5 (Crown) - for any amount £2 - for any amount £1 - for any amount 50p - for any amount not exceeding £10 25p (Crown) - for any amount not exceeding £10 20p - for any amount not exceeding £10 10p - for any amount not exceeding £5 5p - for any amount not exceeding £5 2p - for any amount not exceeding 20p 1p - for any amount not exceeding 20p When did Tesco become a Court ? www.royalmint.com/help/trm-faqs/legal-tender-amounts/

[@OpticalTurnkey]

Fair play great video and fair play to Ruth dealt with brilliantly!! Subbed...

[@stefedwards2934]

Ruth is a lovely lady

[@jamesw9873]

14:20 "Because it's legal tender I couldn't refuse it" that's not how it works at all.

[@elizabethmcnamara6548]

I would accept it and buy it myself with a note. I think that's cool.

[@briwire138]

What a nice Lady, completely different to NNYs experience.

[@jamiehurley3149]

I don't get why you are doing this ..why not take the coin to a Bank and change it for a note... Why make life more difficult for a hard working lady .

[@arvindbains9088]

Ruth should give Hayley some customer service training!

[@KrisRoberts114]

Should never of got rid of the gold standard, currency that genuinley holds a value no matter where you are is far superior and let's be honest who doesnt like gold and silver..

[@rewmitchell5020]

This makes Tesco look very good indeed, even the security staff acted perfectly. I'm not a tesco employee by the way hahaha

[@rogerbuoy8418]

Tesco weren't sued for £5000, the police were, for wrongful arrest.

[@focuspocus3690]

Subbed, Julian sent me

[@AY-Audits]

Thanks 🙏

[@bestofukaudits1274]

Brilliant work FP!

[@whiteswordwarrior9995]

31:20 darwins law spotted

[@Litesnip2022]

Tbh she was great

[@Michael-mh2tw]

You actually don't technically have a right to film on private property if the owner of that property states you don't. It's an assumed right, but it can be revoked by the owner of a private area. Also, it the right to film in public almost always includes the right to film a private area that is in view of the public area - i.e. if you're told not to film someone's house by the owner, you could technically still record through their window from the street.

[@callumbush1]

You can use those coins to pay off council tax they go ballistic but it's perfectly legal!

[@raybell7696]

You said big thumbs up Ruth,your a better man than me because I wouldn't do that to Ruth..lol

[@AY-Audits]

What would you have done ?

[@MariePickton]

No bank of mine would take that or post office off me

[@gb2827]

Gotta Love Ruth! 🤩

[@whatsmine7848]

The Royal Mint say these coins are legal tender but because they’re not in general circulation, banks and businesses are unlikely to accept them, surely the Royal Mint should inform banks and businesses they’ve got to accept without question (as long as they Royal Mint not some other 3rd party coin)

[@hariowen3840]

Slightly confusing? so when did you get the fuel? and why didn't you pay for it when you got it? and how did you get a receipt if you hadn't paid for the fuel? (is it just me? or should all this be obvious?)

[@FateBoost]

The last question, he likely has a note to make payment. I.e when I went to the co-op a few days ago and they had issues with the payment method they printed off a type of receipt, so once I got back from the cash machine they could just scan it back in the till and have the same transaction. Likely similar here so they can link the date/time the fuel was dispensed.

[@hariowen3840]

@@FateBoost Er! - After some meticulous detective work I did follow-up with another comment: 'Watched it over a few times and finally noticed Ruth saying: 'it was me that served you - your card wouldn't work would it!' That's why he'd been given a 'debt recovery' type receipt.

[@Robert-jf5oi]

His debit card was not working and retailers will still give their customers a receipt even for a failed payment or the card is declined followed by a pink slip to return in so many days to pay the balance

[@Paula-Val]

What a lovely Lady

[@wasbetter]

Is that in brighouse

[@iamhull723]

Love to see more content like this and people using the coins upholding our rights big up mate be grate to see you doing this again at different Tesco

[@AY-Audits]

£100 coin next 😂

[@johntaphouse5235]

a lady that is a credit to any employer she allows to use her services. the rest need to take heed,

[@dannyboy_dannyboy8274]

Bit OTT this one mate. Stick to the police station audits.

[@goc1842]

Someone paid me with a £5 coin once , I just kept it and put £5 in myself .

[@Eltonlaleham]

The man with the twenty pound coin was well screwed up

[@tomvalentine4928]

Why did you go there with the intention of paying with a £20 coin? You knew it would cause trouble and just wanted footage for your channel. What do people like you actually get out of causing trouble for ordinary working people by making their daily job more difficult?

[@TheChef-ss9ek]

Big thunbs up to Ruth she should be the face of tesco

[@paulcowell7588]

I never use Tesco's...haven't for about 20 years..

[@tatsnneeps341]

Same here

[@yoyoyo479]

Ooooooohhh sh*t hahahahahahahahaha 17:55 when u tell her she had to take it COs it’s paying. A debt I’m crying , most of laughed in a looongggg time yooooooo it’s when 18:02starts , Iv just had a morning bong 😂🤣😂🤣😂, 19:23 if u wanna google it hahahahahaha , as far as I’m concerned debts cleared 20:10, LOOOOOOL , quality , Bigup Ruth

[@JLPCORR]

The retailer can choose what they accept. Many won't take £50 notes. They are "legal tender" but they will refuse. No different. Cashiers are responsible for the contents of the till. Seriously normal folk would go and get £20 from a cash point. Male Karen 🤦‍♂️