How To Fix HP Boot Loop Restarting or Stuck Loading Errors

[@PC_Monkey]

Thanks for watching! Please consider subscribing to my new channel here: www.youtube.com/@jamminpcs. I'm trying to move the easier hardware stuff there so that I can focus on the more in depth troubleshooting and diagnostic videos here :)

[@mdoggg024]

You speak of things and do not show WTF /how to do it. BIAOS where and how show it walk every step, seriously very disappointed. also nobody is looking for solutions from a picture of you show hands on actions

[@scottduffy3008]

Thanks very much for this video. My son switched his HP Victus laptop off during an update and i couldn't get it to load past the V page. Tried a couple of things on here and the resetting it to a past date worked. All good now. If it wasn't for this I'd have been forced to pay a repair shop God knows how much. Thanks.

[@PC_Monkey]

Thx for the experience !! Glad your all set :) Always here if needed !!

[@TimaeusTheFirst]

I’m currently facing that problem 😭 hopefully this will work

[@TimaeusTheFirst]

It worked thank you

[@indianskitchen7315]

Thank you for your assistance. The issue has been resolved. I modified the system configuration by changing the storage device from a hard disk drive (HDD) to a solid-state drive (SSD), which effectively addressed the problem.

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@darthvaper7157]

Thank you...mine is an older desktop...tried a few things you said but nothing worked even after I changed the boot process. I ended up choosing 'reset to default' it now seems to be working. Gonna save everything I can to an external hard drive and reload factory settings. Thanks again 👍

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@Ali_coon]

The product name for my laptop is an HP laptop 15-dw0xxx. For some reason, when I turn on my laptop, there's a blue and white screen and it has a lot of numbers and letters. Then there is a rectangle and inside the rectangle it says "save changes and exit? " and on the bottom of the rectangle it says yes or no. And there's this terrible beeping noise when I turn on the computer. I'm very worried and I don't know what to do. Thank you so much, my dad got me this computer when I was 9 and I am 11 now. I deeply appreciate it!

[@MrBenzeneOG]

Damn totally same

[@poisonivy4473]

Thanks a lot! 3 mins into the video and solved the problem. Turns out my boot priority changed from the SSD to the Harddisk that's why it didn't start. 👏

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@haksnamax]

Thank you sooooo much!!!!!!! I am one of the lucky ones...followed your advice and unplugged the mouse, restarted and tadaaaaaa for the first time in months my HP laptop started within seconds!! Thank You!!!! Katja from the Netherlands

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@wasabi6009]

Plugged out my usb mouse it literally turn 2 seconds later had me laughing for a good min youve earned my sub bro

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@Jordison-]

Thank you so much for this video, this helped after I searched hours for a solution, read multiple official microsoft help forums and watched several videos. I thought it was a lost cause, but I followed your instructions and my laptop started up in seconds! Will be returning whenever I freak out over my laptop having silly little issues. Liked and Subscribed :)

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@kirstysimpson4203]

Thank you so much finally was able to access my laptop after weeks of trying!

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@kevinmjomba3394]

Halfway through the video and you've already helped me solved my problem 😭😂thank you so much 🙏🏾

[@PC_Monkey]

Great to hear !! Always here to help :):) I also just started another channel that will show general computer use tips as well as general tech tips. Feel free to follow that one too :) And if you would like to see a video on anything specific, just let me know :)

[@keshafrazier6395]

Hello thank you for your help and support 🎉I have watched several of your videos and tried to repair my HP notebook myself. I have not had any success😢I really do not want to restart my laptop because I didn’t backup my files😢 my business plan and other family memories are on there but the problem that I am experiencing is when my computer starts up, it will go to the desktop screen, and from there it blinks to a black screen. I cannot access any of my files, nor push, the start menu when I push the start button the cruiser just spins I can get on the Internet, but I cannot open up any other files. I was trying to update my computer and it told me that my computer was not healthy enough so I did a reset but I chose to keep my files after I did that reset the computer has not been the same.

[@PC_Monkey]

If the reset didnt help, I would back up the DATA you dont want to lose and then reset again, this time choosing the 'erase everything' option or a new install of Windows. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@keshafrazier6395]

@@PC_Monkey Hello thank you for responding!!! I’m am not computer savvy therefore I don’t know how to back it up. Is there a way to transfer my data? I continue to troubleshoot using your methods, So I took out everything that was plugged into it, the mouse adapter I had a SD card inside, and I even took the hard drive off the back. Now that I have done that the system try to boot up but it appears to be stuck. I don’t think I’m explaining quite well.😩🤷🏽‍♀️ what I’m trying to say the system will try to boot up normally and then it will freeze and go back to that black screen. I am going to send a video.

[@PC_Monkey]

@@keshafrazier6395 If the HDD is removed, the computer has nothing to boot. The operating system is on the HDD. Reseating the HDD (the process shown here) is removing it and then putting it back to just make sure it wasnt loose.

[@kellichangtum4581]

Hello, I did the BIOS update but now I have a screen telling me the following product information programmed into the system board is missing or invalid all under system board: product name, product configuration, product serial number, product number, product family and system board CT number…is it the operating system that is junk since it passed all system tests?

[@josephchambers2243]

Unplugged the hardrive plugged it back in, I’m all up & running 😊 thanks!!

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@SookiesCharlie_aunt]

Ditto same here . Cldnt check BIOS with the reboot

[@BoysCraft2]

Thanks! Couldn’t get my laptop to work, removed the mouse from the port and it worked!

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@rhondae8222]

You give great demonstrations, details, and instructions for troubleshooting one's computer. Thanks so much for sharing.

[@PC_Monkey]

Thx for the nice words and support Rhonda :)

[@PC_Monkey]

If you wish to make a donation to PC Monkey, you can either click on the 'Super Thanks' button above or donate on CashApp to $PCHelper !!

[@sagaryadav]

My hp pavilion desktop pc keeps restarting at boot screen it's not entering to bios or boot menu. Basically I think after 15 seconds or so... It's not entering to any menu, unable to boot from usb either. Please help

[@maturemickens7896]

Thanks for the information. I thought I was going to have get new laptop

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@JaneHutchins-t4l]

Escape key and enter worked for me! Thank you 🎉

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@paulmanning8757]

Hello. So here’s a new twist on the restart problem: When “Restarting” (not power up rebooting, but the “Restart” option) my HP All in One shows the “Restarting” screen normally, then the screen goes completely blank and will stay that way indefinitely. So after much trial and error, I have found that to get the machine back to life , holding the power button down thereby forcing a power down, and then unplugging the power cord and plugging it back in, will allow a normal power up reboot. Obviously, I would rather not be doing Restarts this way! Any ideas?

[@shaniominiyi5901]

Saved me from further stress in less than 2 mins of watching this video, I only had to unplug my mouse

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@shaniominiyi5901]

@@PC_Monkey thank you

[@tj1838]

I looked at 1 of your videos.And I went pushing the buttons and the buttons on the laptop and you wouldn't believe I was able to fix it.

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@Steveh112]

Can you please help me with mine? I have an HP Envy X360 convertible and it was working and all I did was replace the internal main power battery pack because it wouldn't hold a charge to stay running more than 30 minutes. It turns out this model has no separate bios backup battery so I may have messed up the bios by disconnecting the battery. What it does is gets past the HP logo then gets stuck on a black screen with a spinning circle, and eventually I get a mouse pointer I can move from the mouse pad but Windows never loads. I let it run for 12 hours the other day to see if it would eventually come up, but it did not. Ctrl-Alt-Del are unresponsive so I can't run task manager. I tried a system restore that said it was successful but didn't help the issue, tried doing a Repair Startup Issues from the recovery menu but it says it wasn't able to fix it. I then tried the "Reset this PC" both with saving and not saving user data and both got a little over 50% then said "undoing changes" and ended in a blue screen that said that it could not be reset. I think the issue may be a time/date problem because the year in the bios says 10/18/7967!. I've reset and saved it in the bios several times but every time I try to boot it up, it reverts back to 7967 and the date is one day ahead of the current day. On 10/15, it said 10/16 etc. In the bios, I also tried the "load default settings" option, tried Legacy boot and Secure boot enabled and disabled in all possible combinations. I tried pulling the main battery back out and started it with no battery installed to see if that was impeding the startup but it does the same thing. I don't know if the bios is corrupted from pulling the battery or if the operating system is corrupted and setting the system to the wrong year. Do they make a bios update or install file that can be done from the command prompt in the recovery menu? As a last resort I'll reformat the hard drive and do a clean install from a bootable USB drive I made with the Windows 10 iso image but then I'd lose my Microsoft Office that came with it. And the case was replaced at Best Buy about a year ago because the hinges broke and they didn't save any of the stickers so I have no serial number or product key. Please let me know if you have any suggestions. I tried everything my IT professional friend and I could think of. Thanks

[@ABDULRAHEEMABDULQODIR]

Thank you so much, My harddrive was loose and reseating it solved the problem..

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@JIVANIX.]

You are the best my guy .....hats off

[@PC_Monkey]

Thanks !! Glad this video was helpful :):)

[@lucawalschap]

love you so much , al i needed to do was plug out my mouse

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@gitukumwaura3023]

Hi.Thanks for the informative video.I have a HP Elitebook 9840M.I did a "reseat" of my hard disc and the diagnosis tool.However when I restart the laptop.Am getting the blue screen with an X000..error and when i run the diagnostic again the dst says "Failed" what could be problem and how do I fix it?

[@PC_Monkey]

If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see some HDD ideas here: www.amazon.com/shop/pcmonkey/list/151Q0TXYMND7O?ref_=aip_sf_list_spv_ofs_mixed_d

[@Izaakii]

For me I accidentally shut off my hp compute while it was resetting, I believe that might've interrupted it so now when I try to turn it on it gets stuck in a boot loop and I don't know what to do with it now. I also tried the steps you showed here, the results said it passed the HDD test, memory check and startup check, but it still stuck in the loop

[@PC_Monkey]

If a computer looses power during a reset, many times, the operating system is messed up beyond repair. It would need to be reinstalled; How To Create Windows 10 Install Media for Free: kzbin.info/www/bejne/j5OmZZ2Qi9yEo5Y How To Install Windows 10 Onto HP Computer: kzbin.info/www/bejne/nYPFg41njM6EecU How To Create Windows 11 Install Media for Free: kzbin.info/www/bejne/jXrbdYyId7uVo80 How To Install Windows 11 Onto HP Computer: kzbin.info/www/bejne/b2HdlItonrqojKs Purchase Install Media: Repair Tools List Here: www.amazon.com/shop/pcmonkey

[@princetutu]

@@PC_Monkey Hello. For me, mine was working normal until today. I am able to turn my PC, enter my admin password, it shows the windows logo, show the loading icon, a black screen shows, then it then goes back to the loading screen, then it stops with the black screen still showing. NB: I am able to access my BIOS pages, and all those pages everything shows. But after booting and windows logo shows, it shows a black screen. After sometime, even the cursor shows and is visibly moving around. Any help?

[@placidopenitente5752]

what u did to ur laptop now? i also turn off my laptop while resetting bcos it was stuck at 34%, now its on boot loop with logo too

[@princetutu]

@@placidopenitente5752 Unfortunately, I had to take it to a technician as all solutions didn't work. They had to remove the hard disk and put in another machine to try and recover my things. Apparently the windows was corrupted. I had two partitions. I could recover my data from partition 2, but lost everything in partition that contained windows because it couldn't open.

[@placidopenitente5752]

@@princetutu thank u, keep safe

[@alanlacey9437]

Great video. I've a HP Spectre laptop running Linux Mint beautifully. However quite often, after showing the LM splash the screen goes black, flashes a quick cursor, then nothing. Hard reset almost always sorts it but machine reverts to initial, button illuminated, state. Any idea?

[@MrScott2435]

Thank you so much you helped my mom

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@dailypan145]

Hey there! Thanks for making these videos theyre the most helpful i have found so far! I have a question, i have an HP x360 envy but after taking it home from work yesterday i tried to log in but i couldn't get pass the login screen that it shut down, i then tried to reinstall windows because i tought it was a windows issue but now it shuts down after the HP logo. When i try the "Memory test" on the HP test thingy (Esc on boot) it also shuts down, i dont really know how to follow up. Any advice you could give me? Thanks!

[@PC_Monkey]

Can you access and try the HDD or Storage test? Can you find any Repair or Recovery options in BIOS?

[@dailypan145]

@@PC_Monkey the storage test just finish upfine, and the recovery options in the BIOS dont really do anything. I was going to open it after work to see if maybe the ram moved inside or something. Because i installed windows but the second it tries to boot it shuts down, but i can navigate the BIOS and the windows install thingy from the usb just fine Thanks for the answer, i really appreciate it! this problem got me kinda dumbfounded tbh

[@simongerega]

Thankyou - followed your tutorial. Tested System diagnostic: SMART Check : Passed. however; Short DST: Failed. Any help?

[@PC_Monkey]

Have you tried reseating the HDD as seen here? Does it still fail the Short DST?

[@brandielea4074]

We added the Samsung 870 EVO SSD to the HP slimline. It had an older bios and was working really great with the new drive, and then we updated the bios. It now is not recognizing the hard drive and won't even take us past the HP logo on startup even if we hit escape or f10. It sounds like HP bios doesn't recognize Samsung hardware and I wonder if you have worked on something like this and know of a way to access the SSD recently installed so that is the one it runs on.

[@effenfish661]

i had to use a windows install disk and use the repair function because the HP diagnostics system couldn't unhang a bad system update. ran disk diag from dos prompt, so hardware was good. did a restore from a restore point dated a few days ago and the pc boots up!

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@summerbardia7290]

Do you have a video for this kind of issue with a HP Envy photo 7155 printer? I've tried doing all the unplug/replug, removed cartridges, held down the power button while trying to load, while unplugged...and each time when it gets plugged back in it automatically goes right back to the initializing screen (without even pressing the power button)...help please! Thank you!

[@keri23me]

Also having the same issue

[@summerbardia7290]

@keri23me I ended up buying a new printer after trying to fix this one for 2 weeks with absolutely no change to its current condition. Best of luck...lemme know if you've found a fix...if I can find a fix I can keep it as a back up. Thanks!

[@muratakafuzzyfirefly3716]

Hello there I have a hp pavilion and also have freezing booting circle ⭕️ I’m running windows 11 when I try to repair startup it freezes at attempting repair.. diagnostics showing everything is running ok.

[@PC_Monkey]

If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here; How To Install Windows 10 onto HP computer: kzbin.info/www/bejne/ppCxkKuMbM-SjtE How To Install Windows 11 onto HP computer: kzbin.info/www/bejne/b2HdlItonrqojKs

[@trevessenceM]

Thank you so much now I know how to reseat my hard drive

[@PC_Monkey]

Your welcome !! Happy to help :)

[@zephyr-nyxi7]

@PC_Monkey Bro can u help me My windows 11 system was running laggy so i tried to install windows 10 after downloading and installing screen it restarted and got stuck on the the loading screen and i forced shut it down however after dozens of dozens of trial i finally booted my pc in windows 11 again but the problem is again happens when shut it down the same problem happens . All of the system hdd memory checks are passed. Any idea how to correct it .(I tried multiple times to install windows 10 using media creation by scratch but all the time the same problem)

[@NutEmperor]

just downloaded call of duty ghosts yesterday, game runs well, not problem, I remove the game and go to google, after a while, my laptop freezes completely, so I force shut it down and go to sleep, then I wake up today, try to turn on the laptop AND BOOM! prepairing automatic repair for a few hours.

[@PC_Monkey]

If you have an HP, then you found the correct video to help. Have you tried the steps seen here yet?

[@NutEmperor]

@@PC_Monkey yes, I have an hp, for some reason, it won't go to system recovery thingy, I did a hard drive test on bios and it says failed, I think my hard drive dead, so I just switched hard drives with my old laptop (i honestly don't have time to try to fix this), so I'm taking the (probably) dead one to someone who can confirm id its dead or can fix it, great video btw

[@MarkKeeler-hs3je]

Great training tips! Thanks

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@abdelaalielgaouzi3455]

Nice vid i didn't find the solution but i know now where to start

[@PC_Monkey]

What was the result of the HP DiagnosticTest?

[@gowthamraj2625]

I faced this loop on my HP Prodesk Mini cpu with Ubuntu22. I disabled fastbook in Bios settings, it fixed

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@bryan1956]

Hi! Id like to tell you what's going on with mine. I would appreciate any help. I have a Dell Precision 5510 i bought in marketplace. For over a year it worked great except for the fact that you could not plug two usb devices or else the laptop would shut itself down. Well, for a year it worked, but as time went on the frequency of crashes kept increasing. It went from minimal amount of crashes to a very annoying issue that kept happened all the time. When i installed a copy of Windows 10, the laptop was usable again. It would crash everh now and then, but i could at least use it again. My perception is that whenever the laptop "thinks" thats when it crashes. Fast forward to now, i can't even get another copy of Windows 10 installed because it crashes during installation! Its either a crash where everything freezes or the blue screen of death display the error "Whea uncorrectable error". This laptop uses an M.2 ssd, which seems to be the original. I also used the scanner thats built in into the laptop, and it says that there are no problems with the processor, etc. the battery is the one who is around 50% of its life. Can you suggest me a solution? Another important detail is that crashes were frequent for example, when switching from an internet browser tab to the other 'too fast'. I'm trying to be as detailed as possible. Of course, this was before got really really bad. But this is what i meant when i said when "when the laptop thinks".

[@PC_Monkey]

Were you able to run the diagnostic scan as seen here on the storage? Were there any issues with your SSD?

[@bryan1956]

​@@PC_Monkey Hi! Thank you for your response. I ran the diagnostic scan and there were no issues with the SSD. Is there anything else I can check?

[@segroegburner]

thanks for your work

[@PC_Monkey]

Happy to help :) Always here if needed !!

[@fifieblack9206]

Hi, mine is an HP 250 G5 Notebook. It refuses to reset and refuses to fix as well. I have tried some of your other videos but I am still stuck on the automatic repair blue screen.

[@PC_Monkey]

1. What was the result of the diagnostic scan? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@louannephraim7406]

Thanks for the help. I've done the F2/Smart Check... it did say "Passed". But when looking at "Short DST" is says Not Available. What does that really mean? Does it really mean it's just not accessing the hard drive at all?

[@louannephraim7406]

Edit: Okay you answered my question later on in the video, so thanks again for your thorough demonstrations and simple-to-undestand-explanation as to what we're really doing. For the life of me, I cannot physically open the bottom part of my laptop to reseat it and I have a whole bunch of screwdrivers of all sizes. None of them work at all. The local tech guy said it is definitely a hard drive issue and needs to be replaced. Yet I don't want to do that when I'm right in the middle of a project. He needs my laptop even while waiting for that part to be shipped to us here. And so far, I've uploaded most of my most important files on multiple cloud-storage... and I foresee the inevitable re-installing to Windows 10. Thanks for the links as well. I think it's only a quick fix though. My laptop has been giving me this same problem since last year and cannot handle Windows 11. I scanned it first and it stated that it is not able to upgrade to even 11. This issue of "Your computer ran into a problem" has been happening several times now. I am able to continue where I left off after I did the diagnostic and reboot... but still keep running into this same problem. I do hope the majority of others are able to resolve it once and for all.

[@PC_Monkey]

Yes, sounds like the HDD needs to be replaced. You can also send out the old HDD to a company that does DATA recovery and can usually get DATA off HDDs even if they 'go bad'. Would you like help with the replacement or the DATA recovery?

[@louannephraim7406]

@@PC_Monkey Yes, please! I need to make use of this situation as much as possible. Thanks so much for your reply back. I really appreciate it.

[@godwinnganga2237]

Hi, I tried to update the Bios via the HP website, (HP ProBook 450 G2 notebook) When the update was in progress. The laptop went blank. I quickly removed the battery. Currently, whenever I insert the battery and/or the charger. My laptop powers on by itself and before reaching the startup menu. It completely shuts down. Please advise thanks Please help from Nairobi.

[@PC_Monkey]

Unfortunately, messing with BIOS can often stop a computer from loading if the BIOS update failed in some way. Can you enter BIOS and factory reset it before the computer turns off? If not, can you manually BIOS reset as seen here? kzbin.info/www/bejne/r4SWdnuEZd9kb8U

[@sk12335]

Hello, I have an HP notebook 15s-du1044tu model. Switching ON the laptop, all I get to see BIOS update initializing and it automatically restarts without completing the update or copying any files. The restart continues in a LOOP till I manually press the power button to OFF mode.. How to proceed?

[@PC_Monkey]

Can you enter BIOS at startup and find any factory reset option? Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?

[@MarcGamerPH_2]

Hi I have a HP Pavilion dv6000 when I turn it on it just starts beeping and the laptop freezes. And it also turns off automatically when it starts heating up. I want this to have a factory reset. Please help.

[@BradleyScott-bj1xc]

I have an HP Stream 14-ds0013dx that is stuck in its own loop. You turn it on and it shows the HP grey logo, the one that's like a splash screen that's default set to show if it's not manually turned off in the BIOS settings. Then it suddenly turns itself back off and back on like it's just constantly restarting itself. "Stuck in the boot loop". I'm really praying you'll be able to get back to me and help resolve this issue pretty soon. I look forward to your reply....

[@PC_Monkey]

Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?

[@gokucrossover]

You are the bomb 😂 PC 🐒, so knowledgeable ~~Thank you so much ~~ my PC HP is now running again!!! Thank you!!!

[@PC_Monkey]

Thx :) Glad your all set :) Always here if needed !!

[@DanHofsink]

Help! i've got a HP laptop model bw007ca stuck in boot loop, with the bottom one unit. (whole bottom part comes off). It also seems to be stuck "on" as it never/has a hard time turning off. Are you able to guide me through resetting the motherboard? Im basically computer illiterate when it comes to diagnosing this stuff TIA!

[@PC_Monkey]

Have you tried running the HP diagnostic test as seen here? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@DanHofsink]

@@PC_Monkey Yes, i tried the diagnostic as shown in this video. I can't seem to diagnose bios, said something about not possible. Honestly have no idea if something happened before hand, it's been in "storage" for a couple years, but were down to one computer atm, and I wanted to get it up and running again. I've run all the other tests, hardware, software, battery test says it may need to be replaced, but I can't see it being stuck in boot loop a battery issue.

[@0xCyt]

Hello, I don't know if you can get this. But I have a HP laptop, and at first after the "diagnosing your computer", it took me to a setup screen which I tried a command prompt I saw on youtube, then I restarted it. I thought it should be fixed, but since then, all I am getting is - automatic repair - blue screen - then forever stuck at "diagnosing your PC" Is there any way out again?

[@PC_Monkey]

1. Are you able to try the auto repair options? Can you find any Repair or Recovery options in BIOS? 2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?

[@ZgamboSimon]

Same issue here

[@norbertomachado5465]

good morning Jamie i 'm trying everything on my computer following you along but my computer won't corporate when i go to BIOS i fixed the time and saved it then open it again and the time is already different again so i can't figured out help Please

[@PC_Monkey]

If the Date/Time does not stay correct and changes every time you turn the computer off, thats a sign that BIOS may be losing power and losing its settings. I would try replacing the CMOS battery if that is the case. You can see how to access that component here at 9:10: kzbin.info/www/bejne/oYClimehZ7Khlc0. If you need help accessing it on your specific computer, please reply with the brand and model.

[@steffyb3082]

Thanks a million❤

[@PC_Monkey]

Your welcome !! Happy to help :)

[@ginozanga2129]

Thanks!

[@PC_Monkey]

Happy to help :) Always here if needed !! Thanks for the SUPER THANKS :):):):)

[@stacymykituk3830]

My HP Elitebook G7 Core i5 will not start. Under normal usage, I left the PC to do an HP update then shut down. Now the laptop gets stuck at HP Sure Start Recovery screen. What happens is the following: 1) Start the PC. 2) Not pressing any button, PC beeps loudly once and then the following message is displayed: HP Sure Start Recovery HP Sure Start detected an unauthorized change to the Secure Boot Keys. The keys were restored automatically and there is no further action required. The repeated occurrence of this problem indicates a security problem that should not be ignored. There are two buttons on the screen, blue "OK" and grey "Esc". 3) Regardless of which button is pressed, the PC screen changes to HP logo and "Protected by HP Sure Start" text, then switches off after cca 5s. 4) After another cca 5s, the PC turns back on and everything starts from point 2 again.

[@PC_Monkey]

1. Can you enter BIOS and find any options to 'Uninstall Last Update'? Or perhaps any options to Repair or Restore? 2. Can you run the diagnostic scan as seen here?

[@abdelaalielgaouzi3455]

Just one question last night i did a update and after i turned off my pc and now i have this prob so is there a solution to remove the update that i did with only boot menu ??

[@PC_Monkey]

Yes. On many versions of BIOS, there should be an option to Uninstall Last Update. Can you find that in your BIOS? Also, is your computer an HP?

[@naftalshakes]

Hello, If I am not able to select the diagnostic options of the option, could that be the hardriver? Because the mouse and keyboard arrows aren’t doing anything when I want to run the hardriver test reading or bios setting, the mouse or arrows are not working

[@PC_Monkey]

If your mouse or keyboard is not working, then no, that usually is not an issue with the HDD. Is your computer frozen? On which screen is it frozen? Can you use an external mouse or keyboard?

[@naftalshakes]

@@PC_Monkey the computer froze and I unplugged it from the power source hence the battery is dead and only works when plugged. I didn’t plug it back immediately, so I did probably after 4 hours and that’s how it started with preparing automatic repairs but after loading it just turns off, when trying your steps it doesn’t want to select or it does and it start freezing again even after I’ve reseated the hard drive.

[@apurvrenake5499]

Hey, i've a HP pavillion 15 gaming laptop, recentyl i started encountering some issues with it, mainly it gets freezed at the startup after showing the hp logo, this is happening alot and theres no exact time when i can tell that the laptop is going to start. i just enter bios do a system check or something and sometimes it gets started. if it starts, i need to keep it in sleep mode, if I accidently restart or shutdown it, problem reoccurs. i've done the extensive check all the components show passed. i opened the laptop cleaned the fans and everything. Still the problem is there. I dont knw how to tackle this, could use some help. Thanks alot.

[@apurvrenake5499]

I am not sure if if factory reseting can help, as i have some data which i can't lose

[@apurvrenake5499]

I dont knwo what happens if i rollback the bios, will it affect or delete the data

[@PC_Monkey]

@@apurvrenake5499 Yes, I would try a factory reset after backing up all the DATA I do not wish to lose. I would not try messing with BIOS until a last resort. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@apurvrenake5499]

@@PC_Monkey Thanks for your reply! appreciate it. I've almost backup up all the data, so i may try factory resetting, can i do that through bios setting?? also, there wasn't any spill or anything relatable, but yes i experienced heating issue and regular windows updates used be done, like twice a month maybe, but their wasn't any huge noticeable update,, it was just drivers updates or something

[@udesh4639]

hi, not sure if you encountered this error , i got a HP 256 6g notebook, installed a ssd with win 11 from previous machine, it doesnt boot but gets frozen, when i put the original HDD back it boots up normal, the bios shows win 10 install, have you come across something like this

[@PC_Monkey]

Have you tried installing the Operating System new to the SSD?

[@nxte_gfx]

Thank you legend🙌

[@PC_Monkey]

Your welcome !! Happy to help :)

[@abhinavsinha2311]

Hey! I have a HP 15 datuxxx version laptop. There's this thing which keeps happening where the laptop is working completely fine and after some minutes, the system freezes, which, after a couple of minutes says your window needs to restart :( What should i do? Please help

[@PC_Monkey]

1. Most likely an operating system error. Can you fully update first of all as seen here? kzbin.info/www/bejne/oYmbk3VtZ5p_oNk 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@DeenTablighseee]

I have an hp prodesk 400 g3 mt and when i start it, i won't show display until i press enter in my keyboard and when i restart the pc, It isn't restarting just closing the display, I can't even change windows or update or reset windows

[@arsapurnama200]

thank you so much man you saved my life 😂

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@ichechukuenwuka2448]

Thanks alot, reseating the hard drive worked for me. God bless you

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@jeffersonhayre4799]

You are amazing! Thank you so much for the help. I am one of the people who's computer tries to boost with my keyboard usb. Wondering if you have a video on how to reorder the boot order list?

[@PC_Monkey]

I answered your other comment. Glad this helped the computer to boot up at least :)

[@PC_Monkey]

@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@LuciaExpressions]

Hi. I have an HP Elitebook 2570. I've never opened a laptop before and I can't figure out how to open this. I can feel the bottom panel is a bit loose, but I am so afraid to break anything. How do I open it, and without breaking anything?

[@PC_Monkey]

Does this help you get into it? kzbin.info/www/bejne/movOoKprbdxppdU

[@LuciaExpressions]

@@PC_Monkey Oh, I wasn't notified of your reply :(. i just got it open. It was deceptively easy. I thought those two slides were just to remove the battery! Wow, thanks for that link! That's exactly the one I have!

[@PC_Monkey]

@@LuciaExpressions Happy to help :) Always here if needed !!

[@joelfranks2707]

Pp I have a white screen p computer will not continue to start what should I do please leave an answer for a white clear screen at startup

[@PC_Monkey]

1. You have an HP computer? Are you able to see anything on the screen before it goes white? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@jkaplan55555]

My HP laptop failed the hard drive short and long dst check. I am guessing that means I have to install a new hard drive. Do I need to and How do I copy the Hp recovery partition? I can’t see it in c drive.

[@PC_Monkey]

1. If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here; Install Windows 10 onto HP computer: kzbin.info/www/bejne/ppCxkKuMbM-SjtE Install Windows 11 onto HP computer: kzbin.info/www/bejne/b2HdlItonrqojKs 2. If the HDD is bad then the recovery partition is most likely bad too. Thats why you cant see it.

[@4amfloatzz]

I got a windows update that froze while it was restarting so I powered it off, and now i’m stuck in the boot loop what should I do? I ran the test and everything said it was good.

[@PC_Monkey]

Can you find any Repair or Recovery options in BIOS? Or any option to Uninstall Last Update?

[@mankanaan5334]

I have an acer computer that is able to turn on, but will freeze on the starting screen. If I go into bios and press exit without saving, it will sometimes let me use my laptop. When the laptop is in use, it will edventually freeze and the only option is to power off the device. I get stuck in the loop with my computer rarely working.

[@PC_Monkey]

Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@jkernen21]

I have an HP Envy x360 with this problem. I cant seem to get the cover all the way off. There were 5 black screws under the rubber pad and one small torx near the bottom, i can get the cover to release on 3 sides but not the 4th. I feel like i will break it if i pull much harder. And suggestions? Am i missing a screw?

[@jkernen21]

Got the cover off. Missed two screws.

[@jkernen21]

Got the cover off. Missed two screws.

[@jkernen21]

Got the cover off. Missed two screws.

[@PC_Monkey]

@@jkernen21 Good luck !! Let me know how it goes :)

[@tomferguson9568]

Dv7 6c95dx dead. Not battery or charger.after sitting a month came on. With new battery and test hard drive dead again.tried start button hold ng.what,are other possibilities?

[@PC_Monkey]

I dont understand. You tested the HDD dead again? Were you able to run the diagnostic scan? If so, what was the result?

[@user-jen-83]

I have a hp laptop model 15-ba009dx how can I get to the hard drive to make sure everything is in place and tight

[@PC_Monkey]

Does this help? kzbin.info/www/bejne/o5S5ip-JrKaap5I

[@Cancel_Vulture]

Mine is a solid state drive and it's tight I use an elite book (HP G3 840) but the diagnosis keeps telling me SMART Check: SOFTWARE ERROR Short DST : NOT AVAILABLE (1: NOT AVAILABLE). Pleease Help😢

[@PC_Monkey]

If the diagnostic test shows the HDD as not installed, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see how to do that here; How To Install Windows 10 onto HP computer: kzbin.info/www/bejne/ppCxkKuMbM-SjtE How To Install Windows 11 onto HP computer: kzbin.info/www/bejne/b2HdlItonrqojKs

[@UltimateGlowByBria]

Hello I have a HP intel i5 and it is saying that the Hard Drive Optimized DST check warning but with this computer I can’t open the bottom of it. I’m not sure what to do.

[@PC_Monkey]

Were you able to run the diagnostic test? Also, for help getting into the computer, what model do you have?

[@janschaefer1288]

Dear @PC_Monkey, how about HP laptop that is stuck at the HP logo and when trying entering the menu (system diagnostics etc.) it gets stuck showing "Entering System Diagnostics". Or in other words: Computer does react to attempts of entering the menu but does not do it. Kind regards from Germany

[@PC_Monkey]

It freezes before you can run the diagnostic test? Bummer :( Can you enter BIOS and try the steps seen there? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@janschaefer1288]

​​@@PC_Monkeyit freezes when turning on at showing HP Logo. Then, when I try to hit "ESC" or F10 or F2 or F6, at the lower left it says for example "Entering System Diagnostics" but then nothing happens. It does not proceed. So I cannot enter BIOS. And there might have been an update before, but I am not sure. I just tried to take out the SSD and when I did that, I can enter BIOS. So I believe my SSD is "done"? 😐

[@ArlineSmith-z4o]

Hi, my hp laptop is blank, and i am trying to power it on, but it is not working there. There is a small light on the side, and it disappeared when i press the power button

[@PC_Monkey]

For a computer that does not turn on, try this video first; kzbin.info/www/bejne/oYClimehZ7Khlc0. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@ugentam6754]

I have the same issue with asus , as it started with update cash not my laptop is hoving loop restarting issue what should i do

[@PC_Monkey]

For this problem on an Asus computer, can you try the steps seen here? kzbin.info/www/bejne/baqQioCppJtrbsU

[@LauraZimmermann-l7z]

Unplugging all the external things worked for me! Thank huh so much!

[@PC_Monkey]

Great to hear !! Always here to help :):)

[@noam8296]

Can u help me pls i got an asimalor problem when i turn on the pc it writes me automatic repair then please whit while we install a system update then my pc doing restart in loops and its write it again and again do u think u can help me pls ?

[@PC_Monkey]

Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@petem6755]

I've got an older HP laptop, windows 10 that is showing a failed endpoint security controller during BIOS update, then tries to restart and is looping. Its weird because its inconsistent, it will sometimes break the loop and start, allowing me to login after the failed endpoint security controller message, but other times it won't. Any suggestions?

[@PC_Monkey]

This is happening during the BIOS update or on regular start-up? Can you access BIOS and reset to factory settings? Did this happen after you flashed or updated BIOS?

[@petem6755]

@@PC_Monkey it happens upon startup and BIOS update begins automatically, then the "HP endpoint security controller problem" message comes up, and says to contact hp for unit servicing.

[@GTECTIVE85]

hey im on desktop does this work the same?

[@PC_Monkey]

If your desktop has the same issue then yes, I would try these steps :)

[@Jelapéna]

Hi, I have this old laptop(samsung np300e) and it is in boot loop. It happened after failed attempt to install windows 10 to the laptop. The problem is that I can't even enter to Bios or any other menus to check what's happening or try to install OS. I changed cmos battery hoping it was the problem but unfortunately it wasn't. Does it mean my hard drive is already dead?

[@PC_Monkey]

1. Was the computer working well before this attempted install? If not, what was happening? 2. What are you able to see on the screen when trying to start it now?

[@Jelapéna]

@@PC_Monkey 1. Yep everything was ok. Some times date and time reset automatically when I boot the laptop. That aside, there were no other issues 2. First samsung logo comes up as usual but then nothing. Like as if windows logo gonna show up but it doesn't. Idk if I could explain it it's kinda complicated

[@PC_Monkey]

@@Jelapéna If you cant enter BIOS and if your computer does not have diagnostic testing software as seen here with the HP, I would try reinstalling Windows at that point. How To Install Windows 10 onto HP computer: kzbin.info/www/bejne/ppCxkKuMbM-SjtE How To Install Windows 11 onto HP computer: kzbin.info/www/bejne/b2HdlItonrqojKs

[@Jelapéna]

@@PC_Monkey the problem is I can't even do that. When I plug in flash drive the laptop doesn't answer it. And fast boot option isn't available either like it's completely a mess

[@PC_Monkey]

@@Jelapéna I would then try replacing the HDD and trying the install with the new one

[@mooseydeucy]

Well I hope you answer this question before I take out my hammer and beat this HP Notebook to a pulp. I bought it in 2017 what fine until this weekend with some key started not responding. Willamina tried all authority fixes including with a USB and nothing works. Countdown beginning... Ten, nine, eight.... Until hammertime.

[@PC_Monkey]

1. Do the keys feel like they are physically fine or do they feel like they have something mechanically wrong with them? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@JK-fh6zn]

I reinstalled windows SSD - passed PROCESSOR - passes Memory - passes Bios is up to date Windows is up to date Sometimes it boots up very fast and sometimes it gets stuck at HP LOADING LOGO ( preload icon ) Sometimes it boots up and when o restart it gets stuck at the same thing ( HP LOGO ) Its AMD RYZEN 5 Hp 15s series It works well when the safe mode is on

[@PC_Monkey]

You ran the storage test and it passed? Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?

[@goodwinml]

I have a hp z book with 32 gig ram, I-7, 15.6 led, about 5 years old. I started getting errors on boot up for no boot drive. It WILL NOT. go into bios, just says entering setup menu but never goes anywhere. I did get to Hd diag. HD ok.

[@PC_Monkey]

If the HDD is ok, I would try to find any Recovery or Restore options in BIOS. If you cannot access BIOS :( have you tried a manual BIOS reset as seen here? kzbin.info/www/bejne/r4SWdnuEZd9kb8U. The other thing I would try is a new OS install at this point; How To Install Windows 10: kzbin.info/www/bejne/nYPFg41njM6EecU How To Install Windows 11: kzbin.info/www/bejne/b2HdlItonrqojKs

[@chrismoline4065]

my issue is a little different. my HP takes me to my normal Microsoft login, it accepts my password and moves me to the set pin screen, but once I go through that I loop back to the sign in screen all over again. I've tried to do a full system reset and diagnostic tests and nothing has worked. initially it told me my Microsoft account didn't exist but I set it up again and then it accepted the new password. any thoughts? thanks for your help!

[@tinarae671]

I have the SAME issue!! Plz help.

[@Amarachionwudiwe-tp2li]

My laptop is stuck at the power button, wifi and volume light blinking, without turning on. Pls what should I do?

[@PC_Monkey]

For a computer that does not turn on, try this video first; kzbin.info/www/bejne/oYClimehZ7Khlc0. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@lusionfnfanboi758]

My hp laptop is just stuck on the loading screen after I put a hard drive from another computer to this one and it won’t do anything what do I do?

[@PC_Monkey]

What happens when you put the old HDD back? Can you run the HP diagnostic scan as seen here?

[@FrancUnterhalter]

Hi, I like the way you explain things. I have an old HP Pavilion dv6 and I wanted to upgrade it from Windows 7 to Windows 10 32 bit (2Gb RAM). I prepared an installation on the USB key with Rufus tool and I started the installation. everything was fine until the restart. It stops at the logo and I cannot access BIOS. it freezes and will not react to F10 or ESC. What are my options?

[@PC_Monkey]

Personally, I dont try installing Win10 onto Win7 machines anymore. Most of the time, they run very poorly with Win10. Can you run the diagnostic scan as seen here just to confirm the HDD is healthy? The heavy install may have pushed it over the edge

[@PC_Monkey]

@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@ColinKnudsen-u4w]

What if everything works but when u go to system recovery it just puts u back in the loop

[@PC_Monkey]

What was the result of the HP Diagnostic Scan? Also, were you able to try any Restore or Repair options in BIOS?

[@ColinKnudsen-u4w]

@@PC_Monkey the HP scan was all good

[@PC_Monkey]

@@ColinKnudsen-u4w were you able to try any Restore or Repair options in BIOS? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?

[@GLinK551]

I was getting the restarting loop with a HP 14-bw0xx. I fixed it just by installing Windows 8.1 instead of trying to install Windows 10.

[@PC_Monkey]

Glad your all set :) Always here if needed !!

[@willrichardson5578]

HP 255 G8 Notebooks PC (1W9Z7AV)

[@PC_Monkey]

1. Whats wrong with your HP? 2. Have you tried the steps seen here?

[@anedesign1732]

Hello, My system is on boot loop and no matter the keys I press to get to the boot menu, it seems to get stuck on drivers list, when I press the esc key to exit the drivers list the system automatically restarts and repeats the same process. Please any info that can help me on here?

[@PC_Monkey]

Your not able to access the HP diagnostic test or BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@anedesign1732]

@@PC_Monkey Thanks for your response. I'm unable to access anything, after the hp logo display the system automatically loads to drivers list. Some software updates happened the last time I used the system.

[@jorock2296]

my omen laptop can not even enter the BIOS. the screen is black keep showing dead nothing😢😢😢. what am i supposed to do

[@PC_Monkey]

For a computer that does not turn on, try this video first; kzbin.info/www/bejne/oYClimehZ7Khlc0. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@ndukachienye6010]

Please help me, i have tried all this but its not working. Tye harddrive test says no harddrive installed.

[@PC_Monkey]

If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see how to do that here; How To Install Windows 10 onto HP computer: kzbin.info/www/bejne/ppCxkKuMbM-SjtE How To Install Windows 11 onto HP computer: kzbin.info/www/bejne/b2HdlItonrqojKs

[@ramilluntao2092]

After resetting my lapbook pro it stuck on logo screen. It takes how many hours to wAit but nothing happen, it stuck again. Pls help me to fix this.

[@PC_Monkey]

If you have an HP computer, have you run the diagnostic test as seen here? Also, was your computer working well before the attempted reset? If not, what was happening?

[@sonalingle5191]

My hp laptop windows 11 kept showing startup menu when I used to turn it on and then I had to click enter to actually start the laptop normally.. When I updated it laptop was fine and today when I tried to switch it on again the startup menu displayed and the other configuration I clicked on save changes and exit because no other key was there and I didn't even changed a setting so now it shows cleaning up 100% complete do not turn off and it's stuck there. What should I do? Am I going to loose the data? Please help

[@PC_Monkey]

Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@sonalingle5191]

Actually the bottom of my laptop is a bit different from the one shown in the video. It's in a one piece with only two screws in the bottom and the surface is joint with the above surface. Im using hp 15s . Also, my laptop takes about 15-20 mins to switch on and it's having heating problems. I've noticed that after the update I'm facing these startup problems.(normal update which shows while switching off the system like "update and restart" I've done that update) Ps- I'm sorry for complicated explanation I'm not good with the technical keywords and names so I don't have much knowledge about that :)

[@UnknownYTName]

Hi! I hope you're still reading these comments. I've got a particularly weird one. I have a HP Pavillion Laptop running Windows 10, and for whatever reason it freezes at the HP screen after a short bit of loading, UNLESS I go into BIOS, do nothing (just hang around for a bit), and then exit BIOS, then it boots normally. It also freezes sometimes after waking up from sleep, forcing me to do a hard power off / power on -> go into BIOS -> then it boots normally. I've tried - Checkdisk - Entering recovery mode and attempting to repair the bootloader - Reinstalling windows 10 by various methods multiple times (The most reinstall failed because it encountered an error during boot, the irony) And nothing so far has fixed it. Do you have any clue what's going on?

[@PC_Monkey]

1. Were you able to run the diagnostic test as seen here? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?

[@UnknownYTName]

@@PC_Monkey All diagnostics are fine. The one weird thing when I went into diskpart was that my C: drive was marked as my boot drive instead of the EFI partition that has the boot file in it.

[@PC_Monkey]

@@UnknownYTName If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here; How To Install Windows 10 onto HP computer: kzbin.info/www/bejne/ppCxkKuMbM-SjtE How To Install Windows 11 onto HP computer: kzbin.info/www/bejne/b2HdlItonrqojKs

[@UnknownYTName]

@@PC_Monkey The reinstall rolled back with an error during BOOT, somehow

[@PC_Monkey]

@@UnknownYTName I would try changing the HDD at this point then, even if it passed the testing.