Philips Hue Bridge Update Failure FIX

Philips Hue Bridge Update Failure FIX

[@mx2ce782]

For how much their crap costs…. There should be ZERO issues

[@HowToDoitright]

Totally agree

[@rogerf3622]

Thank you for posting the ONLY solution that works!!!

[@axiom4694]

I'm having a really weird problem. All 3 lights on the hub are solid blue so it's connected. My phone just won't connect to the hub. Can't seem to find a fix

[@chrisramenda2956]

Same here! 😡

[@airicaxoxo]

did you happen to figure it out? I'm having the same issue.

[@Zodliness]

After updating my hub (Jan 21) It refused to connect to the LAN. So I enter the Hue mobile app and selected the Hub info, via the info icon, I then selected 'clean up' from the hub menu, the hub resets itself and its parameters and then the hub instantly started working again, clearing the 'blinking' internet LED issue.

[@soldierstz]

I cant connect my bridge. 3rd diod doesn't light up. The app can't find it. Can someone help

[@HowToDoitright]

May be defective. Before assuming that I would suggest try different power cord and Ethernet cable.

[@soldierstz]

@@HowToDoitright Hi I tried different port on the router. I found out that I have two faulty ports on my router.

[@thescreamvault]

I’m just installing the hue bridge and once I hit the push link it tells me can’t update and to make sure I use home network???

[@Redeemingthetimestudios]

I just bought mine today and I'm stuck with same problem.

[@thescreamvault]

This stinks, let me know if you figure it out, I’ll do same.

[@Redeemingthetimestudios]

@@thescreamvault I even returned it and exchanged for another. I thought my bridge was defective. Same problem with this starter kit.

[@craz3747]

@@Redeemingthetimestudios Same Problem...

[@classicgamescanada]

I just got off the phone with tech support. They said they have been getting multiple calls about the same issue. So it sounds like it is an issue on Phillips back end. They said they would call me back when they had an answer. So it sounds like we just have to wait this out until they fix it. You'll notice we all posted in the last 8 hours so it must be a recent issue.

[@cdbeez]

Well it's three days after the last comment here and mine still wont update - it tries but then eventually fails

[@HowToDoitright]

Restart your internet router and hub..close hue app and reopen and then try again.

[@thescreamvault]

did you have any luck?

[@priscilagutierrezcoria8614]

I have problems logging in, it does not allow me to enter, I have already created a new account, it has not allowed me to use spofity, even deleting the app, deleting the data from the devices has not helped until I sent the page Philips Hue, since they updated the app, it has been quite a problem, :( is there a solution for that?

[@HowToDoitright]

Honestly have no idea

[@laeeniaa]

Mine won’t turn on

[@mgs6330]

Did it work? Just bought it today. Same problem like yall guys

[@laeeniaa]

@@mgs6330 I had to take it apart. And switch the cord. But it still won’t connect to my internet!