Dealer Wants $7000 to fix HVAC Buttons?!? -Part 2 (Nissan Murano)

[@isquare-h9t]

Ivan, I work on and design CAN based systems for a living. There are a very limited number of CAN transceivers which you could easily stock and replace on most any PC board. Basically there are 2 categories, CAN 2.0B and CAN FD. within those categories there are 2 variants, 5 Volt and 3.3 Volt. If the IC package type on the board is SOIC, it is extremely easy to replace with a hot air removal tool made for IC servicing. You need a soldering iron with a very small tip, a flux pen and some good quality flux core solder. You can do the entire job in 10 minutes . When you are done flood the area with isopropyl alcohol and scrub clean with a toothbrush. Rinse with the same and let it dry. Unless you need to seal the IC, which you can do out of a spray can, you are ready to go. For around $50 you could stock every known CAN transceiver in all of the package variants that exist…

[@jeffbrown3963]

It's not just this dealer, it's the vast majority of dealers. Thank heavens there are a few shops like yours! Love your methodic diagnostics!

[@ableline2000]

Tells you its a used electronic piece lol

[@ableline2000]

End of video. Cold solder joints are a big problem. Does the customer hv rough roads?

[@outofthinair1]

"New" does not always mean "Good" as demonstrated by the OEM controller. Nice detective work Brother, as always detailed, informative and logically thought out ... MUCH RESPECT !

[@PineHollowAutoDiagnostics]

Thanks Carl!

[@dhellis19498]

I worked as a tech at a semiconductor company, new parts were always referred to is "Suspected Good". Even the components we manufactured there were still some that suffered from what is known as 'infant mortality'

[@samerayoubi8122]

The customer is clever and did the right thing to drive all the way to an expert for a 2nd opinion. The dealership wiped out the replaced part possibility being bad as its 3 month old making a bad assumption rather than proper diagnostic. No wonder why people call them Stealer ships instead of dealer ships.

[@Steffystr8mobbin]

on top of what dan said, what if it was the 7,000 dollar part was the problem causing the switch board to go bad after three months? maybe the dealer was attempting to ensure the problem doesn't come back

[@samerayoubi8122]

@@Steffystr8mobbin its just unacceptable to throw an estimate for a 7000$ and say " Maybe the dealer was attempting to ensure the problem doesnt come back " intentions are not a question here, and if the problem was the 7k $ part, still the customer did excellent tactic to have it verified by an outsider. When the customer went back to the dealer claiming that the replacment part was faulty, the dealer didn't question if ivan diag is correct or not. They just accepted it and that goes back that the dealer mis diagnosed at first place.

[@samerayoubi8122]

@@dancarney106 The dealer story eliminates the replaced part being faulty assuming its only 3 month old. If the dealer technician reached to a dead end where he couldn't verify whether the replaced board or the module is the faulty part. Then, he should've refrained from going any further and giving an estimate. The customer from other side took the extra step, drove 4hr's to an expert to have it checked.

[@fredautos]

Stealer😂 indeed

[@mmichaeldonavon]

Ivan, I was holding my breath for your "Part II." I, your humble servant, :-) would have died when that e bay panel was plugged in, and only some of the functions worked. YOU took it in stride. That's what I really admire about you - nothing that happens - comes along - doesn't work - catches fire :-) seems to overcome you. You have the right stuff. We all enjoy watching you tackle these problems with aplomb. . Thanks. See you at the next problem :-)

[@TonyRule]

I wouldn't mind having been a fly on the wall when the owner confronted the stealer, especially if he dragged them over the coals on the unneeded work covered by the $7k estimate. That's some actual reality TV right there!

[@tommyodonovan3883]

They have no shame. They wanted $800 to replace water pump on a '04 Avalanche, I did it for $150 only took 4 beers.

[@Avalanche2]

The dealer doesn't care, if it wasn't under warranty they probably told him their diagnosis stands and if he isn't happy take his business elsewhere.

[@TonyRule]

@@Avalanche2 But they should care. In this, the age of information, they really need to clean up their act. There's no excuse for such incompetence. It reflects badly on the brand as well in terms of reliability reputation so they should be taking a more proactive posture towards stamping this sort of thing out.

[@Avalanche2]

@@TonyRule Dealers have a captive audience and they know it. This wont hurt them at all unfortunately.

[@TonyRule]

@@Avalanche2 Don't be so sure. Their sole rights to a brand in specific territory aren't in perpetuity and there's always somewhere else to buy from.

[@georgebeuselinck951s]

After part 1, I was thinking ebay, since the price was so cheap, and, ebay has a pretty good guarantee on the suitability of the items that their sellers provide. When the part didn't work 100 percent, the right thing to do was send it back for a refund. Fortunately, enough of the part worked to verify that the multifunction switch was causing the CAN bus problem. Nice catch on the part number mismatch and the customer should be buying you plenty of Christmas gifts!!! Great job!

[@sunbeam8866]

Insane price for technology. I've never paid $7000 for a whole car!

[@mrb1864]

damn right, I bought cars for around 2 to 3K and maintained them for over a decade for a total of under 7K . Absolute no need for so much electronic garbage in a vehicle, newer you go the shorter the cost viable life is and greater the awkward ownership hassle . No idea why so many people part with good money for no good products .

[@jimmyb1451]

Slight correction though, if I may. It's not the cost, it's the price. Which is arbitrary.

[@jimmyb1451]

@@mrb1864 Apple users in a nutshell. I don't get it either my friend.

[@sunbeam8866]

@@jimmyb1451 Fixed!

[@sunbeam8866]

@@mrb1864 The dream merchants have convinced the masses they need all this glitter & bling to distract them from reality!

[@Dancing_Alone_wRentals]

This is the most anticipated video! I nearly put Mustie1 on pause to jump over. My feet are officially kicked up, I've told all the neighbors on the street to quiet their dogs, I blocked the street off and no Amazon trucks are allowed to deliver...not even the pizza guy can use the street while this video is playing. Houston....We are ready....Let the video begin!

[@PineHollowAutoDiagnostics]

Haha enjoy! 👍

[@Cowboy_Ash]

The real question is why does the AV module cost $7,000 ? What the hell is in it ? It costs more than top of the line gaming computer? That’s robbery.

[@paulsolovyovsky1702]

They will charge whatever they can. Luckily this isn't a mechanical part and can be replaced by a used Ebay part if needed for around 2% of the new part cost

[@chewsir]

A brand new OEM part is priced at $754 from Nissan. The stealership was charging the additional $6,000 because they felt like it.

[@dannyyo7948]

blaming it on chip shortage? dealership was owned by trump interprice?

[@bleachinuri]

@@dannyyo7948 Just stop, Idiot

[@dannyyo7948]

@@bleachinuri i am really sorry sir to have offended you.

[@topherd1011]

Just did a 2020 Nissan Versa.. a little over 60K highway miles.. ALL 4 wheel bearings were already shot. All 4. You’d never guess what they wanted at the dealer since it was just past 60K in mileage. Nissans are the bane of my very existence.

[@PineHollowAutoDiagnostics]

Wow that's nuts. My wife's Rogue still has the original rear hubs at 243k miles. Front ones last about 120k though...

[@raymondcanessa7208]

best advice buy a 2019 corolla or older

[@vw5056]

How much did they want for that? Crazy stuff. Nissans used to be very good cars.

[@stacydornan9765]

Peeps should be very thankful to have smart honest cats like you still in this biusness

[@hikerJohn]

Dealer should pay the diagnostics. You saved them the headache of changing the expensive part and they would have been surprised when it still did not work . . .

[@hikerJohn]

@@Android-ng1wn OK, If they replaced everything it would have worked.

[@Simomotard33]

Is a costumer choice to go to Ivan so the costumer has to pay Ivan

[@hikerJohn]

@@Simomotard33 True but if the dealer screws up a diagnostics . . . it's more a sentiment than a legal argument. I would still make the argument to the service manager knowing he would refuse it. I would not make a *scene*.

[@secretsquirrel9722]

Haha, I was a master tech over 10 years ago now. When you asked where to go at the end of part one, I must admit. My first thought was, if you hit an impass between 2 modules. You pick the cheapest = easily the control panel, and swap it with a matching (working) unit from another car. But I was scared I would have been accused of prematurely firing the parts cannon, haha! Great to see you went that route and had a win in the end. Love your videos Ivan!

[@adamtrombino106]

I watched this cuz I went thru this same scenario w a 01 Chrysler LHS. The dealer told the customer that the HVAC (auto climate control) was dead (stuck on vent only, no heat or a/c just climate air, and high fan only) and they said the part alone was $1100! And that was remanned! They were only partly right. I found a NOS controller on EBay for $175 with shipping. Turns out the blend door motor for the vent position was junk as well, and the most likely took out the controller. And what a job that was! Anyhow, we were nowhere near their quote even after the additional repairs. Great vid btw! thx for all u do!

[@chuckmarch5552]

What a shame that a previously reputable brand like Nissan has turned to crap. I had several Nissan prior to the buyout and had great experiences in 70s 80s and 90s. Apparently the parts are being mfg in China with questionable quality. Great job Ivan. You and Scotty Kilmer are my heroes. My motto "if I can't fix it , I don't need it. Sell donate or scrap it out. If used parts wont fix it. Dump it. Cut your losses and buy a Honda or Toyota . Everything else is a throwaway car. Not worth the cost of fixing them. IMHO that is.

[@mikechiodetti4482]

The customer with Ivan's help had what he needed and it's warranted! Good for the customer hopefully this one will last the life of the vehicle. Good for Ivan you just enhanced your diagnostic skill and added to your resume!

[@tommyodonovan3883]

It is frustrating when a new part is defective, we carry a lot of parts on our service trucks and they get banged around pretty good, sometimes for yrs, so I never *"ASSUME"* anything.

[@garyalford9394]

I think I would trade it in ! for what I don't know !! maybe a simpler car !

[@aaronwilliams1249]

$7000 is absolutely insane. I had the entire center screen and controller on my 2013 Tesla Model S upgraded to the latest hardware and labor and all was $2500 at the service center. This was with no warranty. Toyota tried to do the same thing with my parents on their 2006 Prius when the touch screen stopped working. They wanted $2000 for labor and $5000 for a new MCU unit. It took me 5 minutes of labor and a place online fixed the known defect with a lifetime warranty for $400. Dealerships would charge for blinker fluid if they thought they could get away with it.

[@paulsolovyovsky1702]

yep...Lexus tried to charge me for water pump that went bad that was still under warranty until I called out their BS

[@aaronwilliams1249]

@@paulsolovyovsky1702 My local Toyota dealership tried to screw me over when my HID headlights failed just after three years due to a known problem and wanted $340/headlight (in 2009), $200 just for the Sylvania bulb and claimed it wasn't covered by my extended warranty. I bought a pair of the exact same Sylvania bulbs on Ebay for $25 each, brand new in the package. I ended up going to a different dealership which replaced them free of charge under a "good will warranty" and I ended up with a pair of perfectly good HID bulbs. A ton of owners got screwed when the dealerships charged customers to replace the perfectly good ballast which was finally settled with a class-action lawsuit. I also had issues with a certain water pump that failed three times and squealed like a banshee except when I took it to the dealership (fixed under warranty fortunately). That was another known problem where if I didn't have the extended warranty I would have been screwed. In my experience with Tesla is that they charge a lot less for parts and labor than the dealerships, perhaps because Elon Musk said they shouldn't make a profit off of car repairs. For a number of repairs, Tesla has come to my house to do the repairs in my driveway at no extra charge. My guess is it saves them money since they don't have to deal with loner cars.

[@paulsolovyovsky1702]

@@aaronwilliams1249 I would argue that Tesla is one of the worst when it comes to right to repair, they do not provide parts nor diagrams to repair their cars and have been fighting the right to repair initiatives in many states. They also do not want to fix bad cells and will charge you $20k for a new battery pack when only a few cells may be bad. I've had friends wait 4 months to repair their Teslas because they couldn't get parts, and this was before the pandemic and after. Google right to repair and Tesla and you'll get the full story how they use loopholes and dirty tricks to fight right to repair laws that are passed for consumer's benefit.

[@wyattoneable]

Thanks for the update on the car. It's a good feeling to have a correct diagnosis. Yea, I wouldn't accept a $7,000 estimate without a second opinion. I've been burned before and that won't happen again.

[@johnminor2496]

Outstanding work. As a consumer, I am not shocked at the "shoot from the lip" attitude at this Nissan Dealer. The did not do their job as thoroughly as you. No wonder people are traveling for hours to have you work on their vehicles.

[@LesCanDo2]

The fact that the dealer installed controller actually worked for a while is puzzling. It's rare, but sometimes new parts can fail. Perhaps it wasn't really new? Good observation discovering that the eBay unit didn't load down the CAN bus and that the bus was functioning even with the wrong controller. Great detective work!

[@benmartins6283]

Hey Ivan, another awesome video thank you. And thanks also for the files. I've taken a look and decoded the packets using the CAN decoder in Pico. With the original board fitted we had the same message over and over again hence the packet structure looking the same. What is interesting to note though is the ID for these packets is 601. With the different board fitted this ID changes to 681 indicating as you said that something has changed but the data is still invalid and just overloading the bus. What's really cool though is where you had 4 channels in the first captures you can actually zoom in around a packet, overlay all four channels and see the phase shift between the same message. This can give you some direction as to what probes were closer to the where the message came from. With regards to the ringing, this is typical when using standard test leads. If you were to use scope probes with a higher bandwidth and impedance, this ringing would be less noticeable. Thanks again Ivan and keep up the good work! Happy holidays!

[@MrSamPhoenix]

I’m going to start calling this channel “Pine Hollow Nissan.” Mainly because I’m always seeing a Nissan in his videos

[@ksut5721]

I’m highly impressed with your trouble shooting skills. I’ve watched many of your videos, and anybody that has you working on their car is very lucky.

[@rankiad]

Thanks much for this video. I had a similar Nissan SUV problem where previous owner swapped the BCM with different part numbers and was struggling with power windows, locks, turn signals not working issues. It was all due to a different p/n BCM.

[@bobm2331]

Your customers are very lucky. Very professional approach to all phases of repair. Well done Sir😎

[@Roudter]

So...you nailed it when you saw the waveform after connecting the panel. It's so hard to believe new parts are bad. Nice...

[@badboytommy187]

For $7000 I could buy me a nice used car. Good job Ivan ! 👍

[@PineHollowAutoDiagnostics]

Or 5 used cars plus parts 😂

[@timkis64]

i have never seen a better advertisment for the old reliable cable & switch manual HVAC system.it was made to function, NOT to feed the dealer service bays like everything is nowdays.

[@Mabeylater293]

Cable and switch can be unreliable if the manufacturer couldn’t care less. Reliability is about commitment, not parts. Many Lexus parts with digital and electric parts and yet EXTREMELY reliable.

[@johnstancato8785]

I think everybody that knows about your videos and knows about your work is very very lucky because without your diagnosis and how thorough you are with your case studies people would be screwed out of a lot of money if you had a big shop with five people working for you that is as thorough as you are you put dealers out of business nobody would want to go anywhere else because they know that you are going to find the problem prove that is the problem and make it right you're like the Mike Holmes of the Auto industry thank God for you Ivan keep up the good work God bless you and your family and Merry Christmas and happy New Year

[@samcripes3046]

A detective with a scope.

[@lvsqcsl]

Ivan, you are 100% accurate whether it is $7 or $7,000.00. Obviously, I can't buy a new car; because you can't be there to repair it! Great video!

[@castinn]

The dealer needs to reimburse the customer for Ivan's diagnosis.

[@andybonneau9209]

I never liked diagnostic trees that included "replace with known good part", but sometimes that's the most efficient course of action.

[@2491kridge]

You’d be amazed how often AllData includes that in the diagnostic tree, now sometimes it makes sense and it is what it is, but there’s been plenty of times I’ve gone into AllData and it just straight up says replace with known good part lol it’s like yo wtf it doesn’t even try to give a diag process. I’ve noticed it’s really bad with airbag fault codes for some reason, maybe it’s because they don’t want people poking test equipment around on airbag modules? Idk but I see it a lot on airbag problems

[@janoskovari9295]

Dealers' diagnostic trees are somewhat different. It says: "replace with known good car".

[@amammes]

@@janoskovari9295 In this case they probably make more on the 7K fix than on a new car

[@mick379]

If I was starting out again in the motor industry this is the route I would go down. The vehicles are now so complicated there are no people in dealerships who can diagnose faults. All they do is just keep replacing bits at our expense until it starts working again. Between you and DiagnoseDan, at 62 I am on a fast learning curve.

[@zxtenn]

GOOD and HONEST mechanics like you are Eric O make so many dealership techs look like inexperienced fools which plenty are, plenty of dealers have people scammed thinking they have amazing techs which they dont.

[@mtspace5100]

Keep up the good fight, Ivan. IMO something has really gone wrong with engineers when it costs $7000 to have heat and a radio in your car. Dealers need $ too, I guess. Thanks for the video.

[@BlueHaze7024]

The customer should have paid Ivan to install the new factory part. I wouldn't let that dealer touch my car after their $7,000 estimate.

[@noahboy6349]

I’m glad you saved your customer a lot of money. You’re right. A $7,000 estimate is definitely highway robbery. You should have identified the dealership on your video.

[@scottquaile34]

The most important thing I've learned from Ivan; move slowly and THINK. I'm not a mechanic, but I've fixed quite a few problems by applying what I've learned.

[@cnobillbradley9673]

I learned long ago as a technician on a submarine new parts that are bad can ruin your day. One of the hardest problems to diagnose.

[@steveo6631]

Damn, when the lights on the head unit came on, I thought for sure it was all gonna work... Sweet diag, Ivan....

[@PineHollowAutoDiagnostics]

Me too! At least some of the knobs worked haha

[@kerrylewis2581]

Ivan, Your knowledge and willingness to both teach and share is second to none. Thanks for feeding my brain once again.

[@mototakahe836]

You have me hooked .Fascinating educational videos for the completely uninitiated.

[@Sandmansa]

In part one, you mentioned how the dealership the owner went to, wrote off on a bad AV control unit based on codes alone. (I call it the head unit.) But obviously, part of the system was still working from the steering wheel controls. Just nothing through the front panel controls. So, a reasonable hypothesis would suggest that the new front panel control board must have failed? As the saying goes "new part doesn't always mean good part". I would have done a similar thing. But I would call a few local junk yards and see who's got a used front panel controller and give it a shot. Awesome work as always Ivan!

[@djosbun]

I'm glad that the dealer parts department did the right thing and replaced the control unit. Doing an in-depth diag can be difficult but when an OEM new part is faulty, I'm sure that causes an increase in blood pressure!

[@scientist100]

More like a heart attack given the complexity and doubt it causes with these com lines devices. New cars have electronic coolant pumps that is controlled through computer lines which I believe are duty cycled and internally controlled through a relay and they are expensive.

[@garyalford9394]

It you bought and replaced that part yourself I doubt the dealer would give you another one !

[@kennedysgarage3281]

Well done Ivan, you have great patients & determination to find the root cause of the problem. It can also sometimes be a bit daunting going up against the dealer, so well on this one 👍👍

[@rkan2]

It'd be always interesting to have bonus part 3 of some board re-work :)

[@conrailfan6277]

Nice job Ivan, I love your Bull dog mentality on finding the problem unlike the Dealership that half- assed it!!! That's why people don't trust dealerships anymore!!!!!

[@Soontobeusbp]

I had a very similar experience with a BMW 750il a number of years ago. The auxiliary cooling fan was not operating properly, causing the A/C refrigerant to overheat and vent during A/C use on warm days. The cooling fan motor was fine, and the fan was controlled by the body control module (no standalone fan controller), which would determine whether and how much the fan should operate depending on input from multiple sensors (ambient temp, coolant temp, refrigerant temp, desired HVAC temp, etc.). The HVAC control unit was determined to be defective, and replaced with an identical part number unit. The same symptoms persisted, intermittently of course, but upon further research, though the P/N was the same, it came down to a combination of requiring that P/N but on a unit which applied only to a certain series of vehicle serial numbers (a programming issue), and the control pad had to be coded to the vehicle so the controls/body control module would recognize and properly talk to one another. I had an independent shop do the coding, and it worked perfectly ever after. I don’t want to think about how much was spent replacing various parts and recharging the refrigerant.

[@paulsolovyovsky1702]

you're lucky the battery didn't get fried a few times..had a 5 series that was constantly trying to cool after shutdown and causing all kinds of havoc, nothing says quality like plastic coolant lines on a high compression engine

[@johne6081]

Why do they have to make HVAC controls so stupidly complex? Whatever happened to having three rotary knobs -- temperature / fan speed / function, with simple switches and mechanical linkages? I have straight manual HVAC controls on both cars (2001 VW Passat wagon, 2016 VW Golf Sportwagen), and these have never given an ounce of trouble.

[@jkbrown5496]

Guy bought it with auto-HVAC, and all the other center console "features". Estimate is that customers put half to three-fourths the value of the car on those "features".

[@johne6081]

@@jkbrown5496 "It's not a feature, it's a bug."

[@jessicav2031]

Darn, I would really have loved to see that board! If they are that prone to failure, maybe we'll see another one right after the warranty period expires :)

[@Walczyk]

ive got a couple taken apart on the bench actually

[@ozzykrahn806]

i drive a 2017 infiniti, same board design

[@jimmyb1451]

I'm considering starting a company doing board level repair on car components. Probably on an exchange basis.

[@scientist100]

@@jimmyb1451 same but you need some serious equipment and training to familiarize yourself with new technology boards.

[@jimmyb1451]

@@scientist100 I already posses the equipment. I would have to brush up on CANbus protocols but that's not much of a stretch. I'm not sure what you mean by "new technology boards" as there's nothing new about it. They're just circuits.

[@yuripolkavich7469]

$7000 is probably what the Murano is worth. Setting that disturbing thought aside, it occured to me that something in the AV module could be damaging the multi switch controller over time or an intermittent issue with the AV module could also damage the controller. I guess you'll find out in due time.

[@stealthg35infiniti94]

I bet those series of circuit boards were not built robust enough to handle the every day vibration/bumps. In my experience, boards in that environment should be isolated with rubber isolators to prevent board shock and cracked solder joints.

[@sunbeam8866]

What? You want the vehicle to last past the warranty?! 🙂

[@Stoney3K]

That would mean the old board could be fixed by poppint it into a reflow oven. I already figured that a bad solder joint at either the connector or the CAN transceiver chip would be the prime suspect here. It would also explain the ringing on the CAN bus -- that's a sign of bad (but somewhat present) termination.

[@garyalford9394]

Seems like Nissan is with holding information !

[@Jack_C_]

This really was a cliff hanger, awesome detective work Ivan! Maybe disconnecting the battery forces the system to re-interrogate the module and throw the DTCs again?

[@PineHollowAutoDiagnostics]

Not sure... Battery was a bit weak.

[@chriskolar]

Wow, great Diagnostics. You lucked into the eBay part to work well enough to confirm the network problem and then send it back because of a part number mismatch.

[@rconner96]

Great video and great diagnostics bro! I’m a Toyota and Lexus master tech but now I’ve ventured into the Nissan world! It’s like learning a new language to say the least. I enjoy watching videos like yours to familiarize myself with the brand. Keep up the good work!

[@machinech183]

If the dealership is garbage but has any sense they'll just eat all this an do the repair. If they're any good there's a service manager and a tech on the hotseat for this. Great work on your part saving that man 7000$ in time for Xmas.

[@paulsolovyovsky1702]

that must feel great, you just saved a customer $7k minus diag. I've had an indy shop help me with the Lexus GX in the same manner regarding thee secondary air system pump and valves going dead prematurely. I had to fight with Lexus to cover the $3k in parts and paid $300 until a few years later it was covered under recall. It's amazing to have someone on your side that can guide you through the minefield and not get ripped off..

[@peterlworth]

Wow great in-depth fault finding, I seen a advertisement to learn about can bus systems and building your own for car builds. This is the icing on the cake love it

[@albutterfield5965]

Been waiting all day for part 2

[@fleetwoodbeechbum]

I'm just an old driver so no shop experience. But when I've had trouble and had a part replaced or did it myself, if there continues to be a problem, its never been some other part. Its been the replacement. I now always suspect replacements first. Pavlovian response for me.

[@davidraezer5937]

Another thorough diagnosis. If I were the SM I would have paid your diagnostic charge to the customer and charged it to whatever policy account the dealer uses for customer comebacks/ satisfaction issues. Since most of the components are SMD it’s probably a contact issue / broken solder paste. You basically kept the customer car from being totaled.

[@call.me.k.o.]

Great Diag. as always... What do we do?? Especially when DEALERSHIPS MISS DIAG. & LET YOU DOWN!! Good luck with the HEADACHES finding a TECHNICIAN THAT YOU CAN TRUST TO DIAG. PROPERLY, LIKE Ivan, in Your Area!!

[@rexko381]

Great diagnostic video even with the wrong part from eBay!!! best Christmas story.

[@j.o.a.t9718]

You'd think those codes would be stored until the issue is resolved. I see this when dealing with bad connections in CAN networks. Excellent diagnosis.

[@andrewturchan6065]

I work for Japanese dealership . Like I've said before training absolutely SUCKS !!! There is NO training . They make you do stupid modules on computer that you learn nothing from . Than they give you "Platinum" plaque . More platinum bodies in a shop , better treatment from manufacturer . Technology moves so fast that troubleshooting is very difficult for techs /you can spend time because it promotes your channel/ .... Add flat rate and you have perfect situation for things like this . I'm surprised that dealer wouldn't just plug in another unit /which they have for recalls/ knowing that it worked before . I sad it before , I've learned more from PHAD , Eric O. and Diag Dan than from this idiotic manufacturer "training" . God I miss my Porsche days .... Classroom , hands on , discussion .... And $ 7000 !!!!!!

[@genarop9375]

Ivan, I have an idea for you. On your business shirt you should put, " If a man made it, a man can fix it " . And that's where you come in 😎.....

[@NewLevelAuto]

Always remember that buying something electronic that is a high failure item is like purchasing a used light bulb on ebay. Great video series 👍.

[@billrimmer5596]

Is that u Keith? If it is, I miss your genius. Somebody must b paying u a lot of money

[@NewLevelAuto]

@@billrimmer5596 Hey Bill, I am just out here making strides in changing some delivery in the industry. Ill be back soon 😉

[@rider9195]

Wonder if the part is actually a reman. At GM we can only get reman radios, clusters, OnStar, HMI, display modules from certain vendors. Had a reman radio go bad once on a Terrain and it was not covered, reman warranty from that company was less than 1 year. Having a third party reman throws another curve into the diag.

[@williamtam6732]

I sat on the edge of my seat for part 2 on this one. Good job!

[@codyarizona4925]

It is disgusting what these dealer technicians are able to get away with. The owner should get free oil changes for a year. Excellent work as always PH.

[@stoopingfalcon891]

I know very little about modern electronics in cars, and I was totally engrossed by both videos. Great stuff bud. Bit of a shame really that you never got the chance to hang on to the dud board and put it under a microscope.

[@michaelflynn8783]

Nissan did the same thing to me -luckily I had the extended warranty. 1st the changed the controls. Then it went full fail like this Murano. They then changed the av/hvac unit itself and when we got it back I noticed the button panel had been changed out AGAIN. When I asked if they had changed it again the song and dance started and alot of tap dancing and at least two direct flat out lies. One, they did change the button panel again, and they had NOT changed the unit behind the dash as it was still dusty and had not been touched from the day the factory put it in. Two of the service writers and the supposed "tech" suddenly had somewhere else to be and the service manager just mumbled and grumbled a bit but nobody would admit what had happened. Really soured me on Nissan. I believe the panels are sourced in China to cut costs and they would rather play games than eat the cost of ANOTHER panel.

[@PineHollowAutoDiagnostics]

Wow that would really burn my biscuits lol!

[@Dont_Gnaw_on_the_Kitty_1]

Great video and introduction to CAN bus. You have given us an insight into fault finding and how to approach faults. A good electronics technician should be able to locate and fix the faulty section on the board, rather than replace the whole switch unit.

[@garyalford9394]

Good luck finding one !Q

[@texasslingleadsomtingwong8751]

Cover the blinking airbag light we get in nissans , the banjo spring in steering column is usually the culprit . Dealers tell folks they need to replace airbag in rear of driver seat , huge difference in price

[@schnellfahren911]

Bought a G37 with the same issue. Took it to my Russian friend, $350 fixed it, worked ever since 😄

[@AP9311]

Wow, just that board was not correct? As of the part number not correct. Wow, at least with your report sending to dealer and he got a new board under warranty. That's awesome! Nail biting conclusion!!! Lol. Would love to see when you fix the board and see what went wrong!! That would be so cool! Awesome video!! 👌 many 👍 up

[@sts973007]

New Subscriber Here. I love the way you diagnosts very detail work Sir. I prob will need your expertise on my 08 Saab 9-3 Aero. if the so called SAAB experts can't get it fixed I will reach out to you. I am located in READING, PA. Thank You look forward to next video!!!!

[@JamesSmith-jq2jc]

Another great fix. I like to find stuff dumpster diving. I found an older Milwaukee boom box once. It didn't work, I seen a video on KZbin about this radio and this guy soldered a jumper wire on the circuit board and it worked. The pathway on the board got very narrow and in a curved spot. I did the same thing and it worked. I'm curios as they put more stuff in such a small area if things like that could happen on that control panel. I guess those prices explain older cars being stolen for parts. I bought a used car cheaper.

[@bigfilsing]

Slightly off topic I recently encountered a 3D printer control board First series all blew in months of operation. Diagnosed down to an smd power regulator . Turns out at assembly an alternative had been fitted rather than the one spec'd in the design. a 40 cent part!!! Took the hobby community to high light the issue!! Since replaced with the correct one and no more problems. My point is that simple things can have a massive impact even on OEM stuff !! The devil in me wants the panel to fail again and get down to component level fault diags !!

[@lander1591]

Send it in to Louis Rossman.

[@diederichengelbrecht1456]

Days, after buying my second hand Nissan Murano from the local "reputable" Nissan dealership in East London under warranty za, South Africa, I took the vehicle back asking them to check out the engine misfire. I was treated like an idiot, slapped with a R20 838,85 Estimate to strip, repair and assemble Gasket - engine, Valve- intake, valve-exhaust, 4.62Long life Co oil, Filter Assy-oil and Plug-spark. I paid cash for the vehicle and it is still standing with another problem!!! I can only say what goes round, comes round! Wishing them all the best best for 2022🥵👿

[@iDIL53]

In my local language we name this Nissan Murano as Nissan "'Merana" - "Merana" means Suffering

[@davidgrisco1939]

Excellent work Ivan! Even curve balls don't dissuade you from a logical diag path.

[@docfeelgood111]

Thanks for sharing the update awesome job with the diagnosis! It's ashame the customer paid the dealer all of that to get a misdiagnosis. Glad to see you restoring that customers faith that there are technicians out there that care to properly diagnose their issues and not trying to cost them thousands.between watching your videos and Bernies videos you guys really helped me have a better understanding of advanced electrical diagnosis! Thank you sir! I can actually follow along and interperet the data and identify bus faults. Now I just need to save up for my own oscilloscope to work with thanks to learning from you guys. Thank you and congratulations on the repair!

[@jadesluv]

The switchboard has chips to decode the switch matrix and also the CAN BUS interface and LED illumination controller. A car’s interior can get extremely baking inside, if the board manufacturer is not using Mil grade spec parts, but standard consumer spec chips these IC chips will have a shorter life span due to the extreme temperatures encountered.

[@BruceNitroxpro]

jadesluv , Interesting! About the most interesting thing I've read here!

[@rusurextion]

When customers come to me from the dealership, I also like you sir perform a diagnose . Good video and thank you

[@craiggoodwin9704]

Wow Ivan, that was a tough one. Great job on the diagnosis. In the end I bet the owner was glad he made the drive to see you. Thanks for Sharing!

[@PineHollowAutoDiagnostics]

He was not disappointed 😉

[@michaelweatherhead9470]

Great work Ivan. Merry Christmas and a Happy New Year.

[@bosshoss14]

It’s really reassuring that I’m not the only one that comes across really weird head scratching problems with cars lol.

[@mrbigvanlife7130]

Been waiting for the sequel 😁

[@aldrinalmario1513]

Another awesome diagnosis Ivan! Indeed electronic components do go bad even for a short amount of time. The customer did the right thing on bringing it over to you for a 2nd opinion and saved money. Sadly, we won't be able to find out what made the 3 month old panel to go bad. Power spikes, loose solder joints, etc. But definitely a win for both you and the customer. Cheers!

[@rexko381]

Quality control of OEM parts? The OEM parts are expensive and quality should be good, right? "electronic components do go bad." I definitely agreed with that. But...where is the quality of OEM parts and honesty as a human being?

[@Blazer02LS]

@@rexko381 At this point I consider ALL parts from any source a crapshoot.

[@garyalford9394]

@@rexko381 $7000.00 is a crime !!!

[@jdtractorman7445]

It lasted a whole 3 months, great quality control there.

[@steveedwards1072]

NEW. You’ve said it yourself, stands for “never ever works”. Yet another example. Great job. Peace

[@windward2818]

The failures could be due to an unexpected connector vibration mode (usually a failure of a connector solder joint) or a failure of a component solder joint (look initially at unsecured larger mass components like large capacitors, but it could be a PCB flexing failure, which could happen on a PCB trace. It would have been interesting to do a stereo microscope electronic inspection of the dealer replaced unit that failed in three months.

[@TheOmegaman69]

Great job again, Ivan. As to why the replacement Multi-function switch failed, at some point the customer (or someone) likely connected an IPOD with a bad chip on it. This is what generated the U1229 code, most likely. I don't know if the IPOD was connected with a wire, or wireless (Bluetooth). If Bluetooth, then it probably could not have physically damaged the Multi-function Switch board. If wired, it may have. Could have been what damaged the original Multi-function Switch board. Cannot say. Great job again, Ivan. I am glad your diagnostics was correct, as I suspected it would be as usual. Very interesting video, and well done. Omegaman69

[@jewllake]

Hmm... good point! Maybe we can verify this with the customer?

[@fredflintstone4715]

I recently got a $7000+ estimate for my truck...to replace the motor!!

[@ronaldfulton1175]

Reman engine with warranty, plus labor....its in that ballpark for a gas engine. Easily 3 times that for a diesel.

[@Garth2011]

Good cluster of a diagnosis and also in accurate comprehension of a short sentence on those U codes the mechanic couldn't understand. You have to wonder how some folks can function. Here's one for you, I have a friend with a Lincoln LS vehicle that the dash lights for and steering wheel buttons to the radio do not work in high heat temperatures but they do, sometimes, in cooler weather. He was told get a clock spring which he had replaced. Didn't fix the problem. Now they say its the radio itself which is very expensive as it is a factory "Alpine" 6 disc CD player. You simply have to wonder if that is the correct concern...especially when its intermittent ! Auto engineers need to spend about 6 months to a year out in the field using their own products and/or visiting the many dealerships that have to deal with this crap. Maybe then, they will get the idea they build junk and so are their minimum quality standards, junk.

[@PineHollowAutoDiagnostics]

People got by just fine without steering wheel buttons for centuries haha But dash illumination is pretty important. Sounds like a cracked solder joint to me!

[@TheRealJerseyJoe]

Reminds me of my former Audi A4 which had the worst electronics ever. I replaced so many components in the dash that I lost count and I spent a small fortune on that POS. I would put in a brand new OEM part and a month or two later it would go bad. At the end of the day it was a case of poor manufacture. I got rid of that money pit (CEL were weekly) and I've been happy ever since!

[@nigelclark7360]

Excellent work in finding the problem and showing up these stealer dealers.

[@kinglangren]

Nice job on the diagnosis. You saved the customer quite a bit. That was a tough one.

[@PhillipBailey]

I've been down this road a multitude of times. Dealer techs sometimes quote the highest dollar item and then hope that chases away the problem or the customer buys a new car. There are lots of good techs in the dealerships but it's hit and miss if you'll get one working on your car. That's why I always promote getting a second opinion on any costly diagnosis. In this case I'm sure the dealer could have "tried" another part before quoting 7k.