PIXMA MG3620: Removing a jammed paper from the jammed transport unit

Learn how to remove a jammed paper from the transport unit on the PIXMA MG3620 printer.

[@terryturner7717]

This was excellent! It is so Clear and easy to follow. My friend’s printer is unjammed and she is again a happy camper. She asked me (she’s 86) to tell you a huge Thank you!

[@lynnhorner7646]

Thanks for the video, but honestly the Audio-less videos are normally annoying, but this one hit the mark of 'easy to follow' instructions. Thanks again

[@SpecialPenguinnn]

Thanks a ton. I was about ready to smash my printer office space style....

[@TheEfficiencyInstitute-DrEvely]

I was too! :-)

[@lifebeautifulsimplewithken8371]

Me too!

[@lifebeautifulsimplewithken8371]

@@TheEfficiencyInstitute-DrEvely Me too!!

[@TheGetRight]

Og video

[@nataliyavaliaeva8316]

Me too !

[@arien4042]

Literally saved me.. exam in 5 hours. Thank you

[@womanwelldone]

This helped me! The paper was too short to pull through the front so I’m really glad I found this video!

[@30pitchcleaver]

You did a great job here, fixed it up. Thank You !

[@Fact.Prevails]

Only video solved my issue within a minute. Thanx

[@megtech7]

Thank you! A small stack of paper got pulled in - I couldn't get it out with my fingers - so I used needle nosed pliers to catch the edge, and pulled it out a few pages at a time. Just sharing in case this helps anyone else.

[@jeangillis683]

Exactly the tip I needed as my machine also picked up. a stack of paper instead of just one.

[@simontanios429]

Thank you so much! I started even to burn the paper because there was no way to get it because it was so torn. The video helped me to fix the problem in seconds

[@jacquelineadams5727]

Omg thank you there was no one it was comin out front had to go in the back You’ve saved one printed and 1 window 😊😊😊😊😊

[@debbieblair3329]

Worked perfect! Thank you so much

[@CanonUSA]

So glad we could help!

[@MichaelMartinez-nn3ye]

Thanks ALOT, saved my MG3620

[@tonysplaining1114]

amazing tutorial.

[@kennethrobinson292]

The Video help me tremendously without it a costly Best Buy trip

[@bahng1097]

UR A LIFE SAVER

[@therealmeonlyme]

Excellent video - you saved my life!

[@deliadrake2639]

This video saved me today! Thank you

[@user-rn7ju8si9k]

You were great, thank you so much for your help.

[@emilyruggiero1465]

Thank you so much!! Easy to follow, this worked.

[@chingwu7608]

thank you. It saved my quiz tmr. 🙏

[@elliekmultimedia]

Thank you so much!!!

[@michaelvaughn5130]

Thank you! worked perfectly.

[@CanonUSA]

We're glad to hear it was helpful and worked for you.

[@wreckanoid]

Thanks for the video. 👍

[@lifebeautifulsimplewithken8371]

Thank you!! I was really about to Hong Kong Fuey this printer!!!

[@govaniescojido865]

Thank you I was about to set my house on fire 😻

[@ridiplayz4781]

thank u so much thought my mom whould kill me and think im irresponsible thank u btw u got my like

[@maccamac13]

I literally can't reach the jammed paper with this method. It's barely visible when I opened as instructed so I'm not sure how to proceed. Tips greatly appreciated.

[@CanonUSA]

Hi! There's more than one way to fix a paper jam and we have them listed on our knowledge base. Check out our solutions at canon.us/e7cx Hope this helps!

[@jennifertaylor3277]

Thank you!☺️ it worked:)

[@meche6667]

YOU SAVED MY LIFE

[@excursion8046]

this saved me man!!!

[@duke9260]

thanks you very much it rly helped me

[@mottie77ful]

Thanks so much!

[@kristipoling5999]

Thanks. So helpful

[@goldthao2556]

Nice and quick!!!

[@sonjazimmermann1]

I've done all this. But a piece of paper stayed behind and it may have a staple through it. What else can i do?

[@CanonUSA]

Not to worry, Sonja! Our support team can help determine what needs to be done to fix it. Please give them a call at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We hope this helps!

[@cherylpark1090]

Is the orange piece supposed to be in or out. Fell off while i was moving tray, should i puy it back on & how?

[@CanonUSA]

The orange pieces are typically packaging and should not be in your printer.

[@Andrzej360]

The whole stack of paper got stuck in my printer and cant get it out either side is there a way to fix this?

[@CanonUSA]

Hi! If you've followed the steps shown in the video and the paper jam is still there, we recommend getting in touch with our PIXMA support squad for guidance. Take a moment to register your PIXMA MG3620 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!

[@frix440]

Thanks it worked

[@beemo9]

Avoid turning it sideways - it can spill ink inside the unit, causing a mess.

[@adamgawronski]

Thanks, that worked.

[@krustyart]

The printer in the video is not an MG3620. My MG3620 has no internal lever to open the feed with.

[@patriciaswenson6507]

My printer jams every time I try to print. How can I fix it?

[@CanonUSA]

We're sad to hear of this, Patricia! We've located the following article about various types of paper jams that we hope is helpful! canon.us/3LXNGOr If more troubleshooting is needed, please contact printer technical support at: 1-800-652-2666. You'll find all available technical support options for your printer from within My Canon Account, how-to, troubleshooting videos, User Manuals at: canon.us/account Also, visit our Canon Community for helpful tips at: Canon.us/forum We hope this helps!

[@diamondtiktok1915]

Thank you, my dad would have killed me. 😅

[@dalekmoon]

Thanks!

[@brandoncaldera450]

An apology, I just bought a printer of the same model MG3620, the orange light appears on and it doesn't let me use it, why can I ASER? I hope you look at my comment and help me, please.

[@CanonUSA]

Oh no! Our printer support team will be glad to help you with that. Please take a moment to register your printer at canon.us/account to access all of your support options including our 800 number. We look forward to your call!

[@cool3rthanyou870]

what do i do if the paper is stuck so far up my transport unit that i can't reach it? is there any other way to remove it?

[@CanonUSA]

Hi! We have additional videos covering different kinds of paper jams that you might encounter with the PIXMA MG3620 and how to fix them. Check them out at canon.us/2U4Gmc8 Hope this helps!

[@trulymeee7807]

I have a stack of papers jammed I can not them out . Is there another way

[@CanonUSA]

Hi! If the information provided in this video didn't help, we have other videos addressing the other types of paper jams your PIXMA MG3620 could experience. Check them out at canon.us/2U4Gmc8 Hope this helps!

[@meche6667]

THANK YOU

[@howardshum]

This is the biggest pain in the butt printer I have ever owned

[@CanonUSA]

Oh, no! Is there something specific we can help with?

[@howardshum]

@@CanonUSA Paper gets stuck often, but more importantly, I use the printer during travel and it's a real hassle connecting it to wi-fi each time I go to a new place. It takes at least half an hour unless somehow I'm doing it wrong. If there is an easier method to connect to wi-fi each new location so that I can print from my iPad, please let me know.

[@CanonUSA]

the absolute easiest way to re-associate it with a new Wi-Fi is to just start from scratch by re-installing the software from here: canon.us/mg3620setup that link will recognize the device you're on and take you where you need to go!

[@howardshum]

@@CanonUSA I will try it out. Thanks

[@CanonUSA]

@@howardshum Glad to help! 😊

[@janhavigothi7892]

Thanks..😊

[@josealbertoserranocanto2732]

How do I put the orange lock back on?

[@CanonUSA]

Hi, José! The orange lock and the tape are not intended to be permanent parts of the printer and are meant to be disposed of when you first set up your PIXMA MG3620. When you close the transport unit, that panel should remain securely shut all by itself. Hope this helps!

[@ItssMella]

OMG I have had this printer for so long! And still have the orange piece 🤣🤣🤣

[@thiswasabadidea8592]

It worked but I was annoyed by no sound

[@CanonUSA]

We wanted you to imagine your own soundtrack!

[@scoutdandan]

Does this method also apply to MG3670?

[@CanonUSA]

Hi, Lee! You're welcome to give it a try. Please keep in mind that while the PIXMA MG3620 and the PIXMA MG3670 have a lot in common, they might not be an exact match, so we can't guarantee that everything shown in this video is applicable to your printer. If you continue to experience a problem with your PIXMA MG3670, we recommend getting in touch with the Canon company that serves the country or region your printer was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Hope this helps!

[@scoutdandan]

@@CanonUSA Thanks!

[@terrihendrix8724]

This is a HORRIBLE HORRIBLE design. Can not stand the paper jams.

[@CanonUSA]

Hi Terri! If you're experiencing frequent jams, our support team can help determine why. Please reach out to them at Canon.us/ContactYT We look forward to hearing from you!

[@barrypenner3102]

My MG3620 is jamming all the time...it pulls the paper into itself in a crooked fashion and bunches up every time. I’ve had it for less than a year it gets only occasional use. It shouldn’t be worn out yet.

[@carolblaser3789]

This wasn’t so helpful to me. I couldn’t pull out the paper remaining in the tray and nothing visible inside. Video does not tell you what to do in this case. I just yanked super hard and the bunch came out.

[@CanonUSA]

Our support team is happy to provide further assistance when needed, check out your support options at canon.us/account

[@ShoutingMeatball]

Pulled the paper out but still broken

[@CanonUSA]

In that case, we recommend checking out your support options on our website: canon.us/account

[@ianng4405]

hiya canon. what is the transport unit used for normally?

[@CanonUSA]

Hello! The transport unit is an internal part that moves the paper through the printer. We hope this helps!

[@bhadreshthummar1367]

it shows me the error that it is stucked at the transport unit, but when i opened it, its nothing there, what to do?

[@CanonUSA]

Hi Bhadresh. We can help clear that error message. Take a look at our paper jam troubleshooting guides at: Canon.us/e7cx If you're still having trouble, please contact our technical support team. You can reach them by email at: Canon.us/SupportYT or by phone Monday-Friday 10:00 am to 10:00 pm ET at: 1-800-OK-CANON (1-800-652-2666) We're here to help!

[@DavidReynoldsCoach]

👏🏾👏🏾👏🏾

[@sarasife5904]

Thanks

[@liannalewis6568]

its still not working

[@CanonUSA]

+lianna lewis Oh, no! If you've tried the steps in the video and the error remains, it may require service; however, our support team can let you know for sure. They are always happy to help at 1-800-OK-CANON (1-800-652-2666) Monday to Friday, from 10:00 am to 10:00 pm ET. Hope this helps!

[@cyllacole4474]

I can't find any videos of what to do if the paper won't come out. They all make it looks so easy, but mine won't come out at all. Does anyone know how to find this out?

[@CanonUSA]

Hi, Cylla! If you've followed the steps outlined in the video and your printer still has paper stuck in it, our US-based tech support team can help you. Call us weekdays at 1-800-OK-CANON (1-800-652-2666) and we'll point the way. We look forward to your call!

[@chamodiwaidyathilaka265]

thankyou.....

[@missmeadowjewelry6216]

I had a piece of paper stuck deep inside the rollers can anyone help?

[@CanonUSA]

Hi, Marlee! We have videos addressing the different kinds of paper jams that can arise on your PIXMA MG3620 and how to correct each one. Check them out at canon.us/2U4Gmc8 Hope this helps!

[@dmitrijsazonenkov4354]

It does not solve the actual problem, why when you print both sides the paper in 9 of 10 times is jamped into lever? I think it does not work. PS printer is Pixma MG3600 is the same as MG3620

[@CanonUSA]

Hi, Dmitrij! For duplex printing on your PIXMA MG3600-series printer, make sure to use plain paper that's either letter-sized or A4-sized. Using any other paper type or size can cause a paper jam. If you've verified that you're using the right paper type and size, then we recommend contacting our US-based tech support team by registering at canon.us/account if you're in the United States or by visiting canon.us/ta6a to find the Canon company that services your part of the world. We hope this helps!

[@tylermccain2120]

I See no lever

[@CanonUSA]

Hi Tyler. Check out the PIXMA MG3620 paper jam guide at: canon.us/3qmK5SJ If you're still having trouble, access additional printer tech support options within My Canon Account at: canon.us/account

[@arianasalinas1]

I pulled the paper out the wrong way now my printer images print off balance. I wish I found this video before I pulled the paper the wrong way

[@CanonUSA]

Hi, Ariana! We hope this video helped you, but if you're still experiencing a problem with your PIXMA MG3620, our support team will be happy to provide additional assistance. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!

[@paulmacatugob397]

No sound

[@CanonUSA]

Hi, Paul! This video is supposed to be silent. There's probably nothing wrong with your device's sound capabilities or volume level. Hope this clears things up!

[@Prettybaby52]

Why wouldn’t you show how to even find the transport unit. 🙄

[@CanonUSA]

Hi! If you've followed the instructions shown in the video and your PIXMA MG3620 is still indicating a paper jam, we recommend talking to our PIXMA support squad for additional guidance. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!

[@enbee__4973]

this printer is so bad lmao, i have problems with it every other time i use it

[@CanonUSA]

Hi! If you're running into trouble with your PIXMA MG3620, our support team will be glad to find a solution for you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!

[@christinestargard9138]

Thank you so much!