Playbook for Aftermarket Transformation: In Conversation with Jason Wright

In this fourth episode of the Aftermarket Champions podcast, we have Jason Wright, Vice President & General Manager for the Aftermarket Business Unit for Gilbarco Veeder Root (a Vontier Operating Company). Jason credits his success to his unique career path which started in the ERP Domain as an Quality Assurance Tester, to financial services, moved to US as a Programme Manager at Gilbarco and grew within the organization to his current role.
“How does the machine work?” Getting to learn this early on in his career (ERP days) is what Jason believes helped him bring a novel perspective in all his roles and succeed at them.
Being Super Iterative, Super Experimenting and continuously learning from your mistakes, goes a long way for an Aftermarket leader to be successful.
Jason emphasis on creating systems and processes around any new opportunities, so that they become independent of any one individual
Similar to other Aftermarket leaders who have come on this Podcast, Jason reiterates the values like being customer-centric, adding value to the customer’s work, acquiring “Shelf Space”.
Finally when asked about the role of Luck in his career, He says, luck may play a role in getting you the opportunity, but it's the Hard Work that will help you keep it and be successful.
He shares one of the biggest insights from the “Voice of the Customer” initiative he took at Gilbarco, which made the organisation relook at their Aftermarket strategy and transform it completely. What is the insight? To find out, you will have to listen to the Podcast.