Polaris 360 Is Not Moving (Adjusting RPM)

[@SPL]

Not sure. As for as the quick disconnect question you had -I do have one account that it shoots water out off even when it is closed off. It is plumbed in kinda weird - when the pool was remodeled they cut the polaris line on accident so the builder just spliced the polaris line into the return line with a jandy valve. That one shoots water in even when in is closed completely. I am a bit stumped.

[@DadMouse]

Than you for the video! 10 minutes and my stopped up Polaris is back to cleaning the pool and I didn't have to call a pool guy :) From someone as mechanically inept as I am, that is quite an accomplishment.

[@SPL]

Optimal is 28-32 RPM. This one still works good on 25 RPM. The pool is spotless each week. A little faster is better.

[@SPL]

On the wall quick disconnect there is a black dot. That is a regulator for pressure. You can open that up and relieve some of the water pressure. It should be hand tight. Just open it until the Polaris RPM's are lower. There are also inserts for the quick disconnect, a red and blue disk with a small hole in it. They can also regulate the pressure.

[@SPL]

You can run it without it with no ill effects. It may get hung up in some areas -or it may not. Maybe adjust the hoses a bit shorter to avoid certain areas if possible.

[@SPL]

Does the Polaris move in the pool at all?

[@ritabrooks9059]

No matter what I do I cannot get the hose connection points not to leak which lowers my RPM. I know very well how they fit on and how to tighten them. They still all leak. I even bought a new hose to see if it would help. It was worse! Worse!! Sometimes a quick chiropractic jerk slows the leaks. I'm convinced at this point it is a totally flawed design or perhaps defectively manufactured components. It's really a shame because the 360 is an amazing pool cleaner. I get by and it works, but that loss of RPM due to the leaking connections is really sad. Thanks for your great videos. Best on the youtube by far!

[@SPL]

Thanks for the great feedback. I would call Fluidra on this and see if they have some ideas. If it is still under warranty maybe they will send you out a new hose set. 800-822-7933 - Fluidra is the parent company of Polaris

[@SPL]

Check the screen in the quick disconnect - It could be clogged with filter element or dirt. Usually when a filter is swapped out stuff gets into the return lines.

[@SPL]

Could be a bearing issue if the cleaner is getting old. The Polaris is probably not getting enough wheel RPMs to get up the hill to the shallow end. That is my first guess when the cleaner is moving in one area but not covering the whole pool. It could also be the belts getting old or the swivels not working properly.

[@SPL]

Probably the belt inside is broken or stretched out. Two rubber belts move this thing along. They wear out and then the Polaris can no longer move. I've got a video on that on my Channel in the Polaris playlist.

[@SPL]

Sounds like the belt is bad inside. It is a fairly easy repair. I have a video on how to do this in the "Polaris Playlist" on my Channel. It looks more daunting the nit actually is...

[@DanburyConnecticut]

also make sure the other return has a flow restrictor on it. if there is nothing screwed into the other return that might be your prob. need more pressure going to the polaris return.

[@monicalosey2326]

I hadn't noticed that I was having trouble with my Polaris 360 until the pool guy who came out to replace my lights mentioned that it appeared that there was a problem with the belt and suggested I take it into the pool store and they would replace the belt for me. So, I did but they said when they opened it up that many parts where broken so I paid for them to replace everything they said needed replacing. Since this repair, I've been unable to get the wheels to move at all. I've brought it back multiple times and each time they've opened it up and either replaced something else or made an adjustment (gears, belts, weight, swivels, etc). This last time I picked it up they said that if it still isn't working it has to be something with my system as they've replaced everything in the Polaris. What I don't understand is that I've made no adjustments to my system since I originally took it in. The wheels moved just fine before I took it in so I struggle to think that it is my system. But I also don't want to drop money on a new Polaris if in fact it is my system somehow. You mention plugging returns. We had the pool built 8yrs ago and I've never had to adjust any of the jets to get the Polaris to move. This Polaris is 3yrs old. My first one lasted 5yrs before I threw it out (prior to understanding that they can be worked on). There appears to be plenty of pressure getting to the Polaris as the tail whips rather strongly and I can see the water pressure coming up through the bag. There is also plenty of suction on the bottom of the Polaris that I can feel when putting my hand under it. The wheels will move if I manually move them with my hands. The wheels will just not move when relying solely on the system. Given these symptoms, trusting that the pool store really has done everything they can do with the Polaris unit and knowing that I've not had to adjust anything in my system in the prior 8yrs of operating a Polaris, do you have suggestions for me?

[@johnkolkebeck5614]

Hi - not sure if you are still following here, but great tips here...Wonder if you can solve my problem w/ the tail...it's dead in the water...there is water coming out of the end, but no movement within the length of the tail...The vac otherwise moves fairly quickly, haven't counted the RPM, but it's probably up there.

[@SPL]

Have you adjusted the Sweep Hose adjustment screw? This controls the flow from the tail.

[@johnkolkebeck5614]

@@SPL OMG, you're still there! Yes, I tried going from all the way closed, to loose, still dead

[@SPL]

Maybe one of the tubes inside is clogged. I am going to investigate this issue as it is not common.

[@SPL]

Those swivels go bad over time. It is also very hard to get that hose over those swivels - I know from experience. You probably need to by new swivels. They are about $15.00 each. To purchase a complete new hose with everything is like $200.00. In that case you might as well get a new cleaner. So I suggest just replacing the broken swivels. If they leak then they are worn out.

[@techomega9971]

I bought a brand new Polaris. All the joints leak...Any advice? Consult me to succeed and I'll PayPal you.

[@golferAnnette]

My husband bought a new Polaris 360 one year ago. I know nothing about pools, but he passed away a few weeks ago, so I need to learn how to take care of our pool. My Polaris 360 does not sit on the bottom of the pool only the front wheels and will not move about the pool. What should I do?

[@SPL]

Sorry to hear about that, very sad. Sounds like the Polaris 360 doesn't have enough pressure coming to it - maybe the filter is dirty or the pump basket needs to be emptied. You can also try adjusting the rear thruster to point up so the water pushed the Polaris down in back. I know this sounds like a lot so maybe call a local pool company to come out and look at it for you. If it was me there would be no charge for the visit.

[@SPL]

Those 360 hoses are tough to get on correctly. I think it is a matter of having the hoses on correctly and those nuts tight. If not some water will leak out. If it is not effecting the cleaner then I wouldn't loose any sleep over it. I also have trouble getting the hoses on correctly.

[@kathywhite8086]

Grandmatexas

[@scoutsden7193]

My wheels aren’t turning (380) when I suspend it in water. But when I put it on the deck, they turned though not super fast. I replaced the wheels and bearings, UWF and backup valve and the base and belts and tail (close to everything). Water comes out a little stronger than a hose when I disconnect it. When I took off the section with the wheels off the base, the wheels turned very well and sounded nice. The wheels didn’t freely keep spinning, only when I put force to them. I noticed there aren’t any floats near the backup valve and I think the weight of the valve is making it go nose down and get stuck. I’ll try fixing that next. Any other ideas? About the only things left is the pump and hose.

[@likeredbutnotquite]

Would it be OK to run my polaris 360 without the back-up valve attached? I realize that I may have an issue with the cleaner getting stuck in a corner, but would there be any other problems if I did this? I just find that this back-up valve fails/needs to be replaced so much and overall does more to slow down the cleaner than help it. Thank you for your helpful videos.

[@BasicPoke]

You said that 25 rpm is too low, but what should the rpm be?

[@angelaherwald3422]

After replacing almost every part our wheels were not turning because of tiny debris in the elbow price that shoots the water from the tube into the flywheel to turn the paddle wheel that turns the wheel. Not very technical terms, but you get it. I cleaned it out with a water pick 😂

[@earlr2992]

Also debris caught in the hose connection to the pool wall can stop water flow and then the robot will not move. I had that problem and cleaned the debris from the connection at the wall and now it's fine.

[@debbielee61]

i am looking to purchase a new polaris, i have taken mine in three times to be fixed and it continues to do circles, comes up on the edge and gets stuck, after the last fix the tail won't stay on. after looking at your video, i think they removed a part and did not put back. ugh. which polaris would you recommend for me to purchase

[@SPL]

Debbie Lee It depends. This video is for the non-booster pump version. Does yours run off of a separate booster pump or is it the 360 model?

[@brkat02]

My 360 hose leaks at all of the joints, and I actually broke one of the nuts today trying to tighten it, any suggestions?

[@earlr2992]

I also had a problem with the robot not moving when the booster pump is turned on. The unscrewed the connection from the pool wall and found a lot of debris caught in the mesh net inside the connector. I took out all the debris and reconnected the hose to the pool wall and now the robot is running fine. The debris was preventing the flow of water through the hose.

[@SPL]

Check your filter also for a leak. That's one way debris got in there.

[@earlr2992]

@@SPL The debris got in there from mistakenly backwashing without turning off the booster pump. Filter is fine after heavy rain. The grids were changed a couple of months ago so all new

[@SherryCEliteMassage]

When holding the Polaris 360...only my left wheel (big one) is moving. The other two don't run on their own. Is this correct? Do they just move on the ground because the left one is moving?

[@jaimealbertson3202]

I bought new swivels and hose pieces, but I still find that it leaks in places. Is this an rpm issue? I have not done the test you suggested but the wheels seem to be turning ok. would you suggest using lube at the swivel contact point?

[@paulaschumacher5489]

I see where you show things to do AFTER the rpm is set, but exactly how do you set the RPM?

[@SPL]

You will have to restrict one or more return jet or plug one or more return jets to get the correct flow. I show this more in my installation video: Polaris 360 Return Side Cleaner: kzbin.info/www/bejne/lZC1gX-sntimqa8

[@paulaschumacher5489]

Thanks...we figured out the problem. Had a broken belt. We used your video on that to install a new one :)

[@bernard2020]

The tail sweepnin my 360 does not wag. Any tips on troubleshooting?

[@SPL]

If you have it fully open at the Alan screw there could be debris clogging one of the tubes in the body. Your local Leslie's should take it apart and inspect it for you at no charge.

[@SherryCEliteMassage]

The polaris goes in big circles. Are all 3 circles supposed to rotate when you hold it up? Only the big one on the left moves on its own.

[@bryancavage9399]

Our filter had to be replaced due to it cracking. So the system was offer for a week. Today when we turned the filter back on and then turned the Polaris 360 back on, the Polaris would not move. Their is pressure going into the hose from the wall, but it sounds like a hissing or blow by noise. Do I need to get the air out of the line or something else?

[@sandygonzalez1189]

My Polaris 360 floats at the top. Checked for air in the lines by closing up one of the side suctions. Doesn't seem to be a problem with the hose. What else can I do.

[@mschinz1]

I have this cleaner on a booster pump. It was running well until this past week; now there is no water pressure at all and the cleaner won't move (very little water moving through cleaner, but wheels will move if I hold it off of the ground). The pump seems to be running fine and I haven't found any leaks. Any idea on why this would stop working? Could the water line be clogged?

[@SPL]

Check the screen in the wall quick disconnect. Usually that is what will stop it. The Pressure Relief Valve could also be broken - the debris screen is located in this part. That is step one. Here is a schematic for you: viewer.zmags.com/publication/b0fd95ee#/b0fd95ee/292 Part #44 is what I am referring to. If that checks out okay we can look at other parts.

[@vivmart9417]

Our polaris is not moving. When we unplug it from the hose, the hose has water rushing through it when the system is on and it is moving around like a snake in the pool. We are new pool owners....thought of checking you tube out first to see if we can fix it before we have someone professional look at it. Any suggestions?

[@Music-Tech-Life]

Quick question. My sand guard is only on the Front Wheel (2 Wheel Side). Just saw one with the Wheel Sand Guard on the Single Side Wheel. Which is correct?

[@amandajackson2083]

I am hoping wishing and praying that you still answer comments on here, I am at my wits end! My Polaris 360 was working fine, moving all around the pool up until about a week ago now it’s stopped working. Barely a trickle out of the back up, wheels won’t turn even 1 RPM. The quick disconnect is fine and I checked the filter (thimble looking thing) and there is no debris. Water is still coming out of the sweeper hose albeit with not as much pressure as it previously did and there’s also water still shooting out of the back swivel. Help me! I have no idea what to do!

[@SPL]

Check to see if any of the hoses are torn by lifting the hose out of the pool with cleaner running.

[@chudaivi]

My hose is keep getting tangled , i dont think its too long , new back up valve . I really need help, please let me know !!!

[@SPL]

+david c It's the swivels more than likely if the Polaris is older, or there is too much water going to the cleaner.

[@chudaivi]

how do i slow down the water going into the cleaner .? thank you much Brother

[@sunshine19967]

I giggled when I saw the other compression plug on the pool 1:29 XD

[@megankey9620]

Help! We just bought a Polaris 360 and tried to install it in our pool. We have screwed it underneath the filter basket where the suction of water occurs and have have plugged up the other side with a tennis ball to create more pressure. The pool pump/filter is on but the Polaris does not move. There is a bit of suction underneath the Polaris, but it doesn't seem strong enough...and my pool pump/filter where it creates the tornado in the basket, there is not water or no tornado. I'm a new pool owner and the word "Pool return" is completely foreign to me :( sorry for using such vague terms but I'm lost and frustrated. The pool pipes are intimating to me and I'm scared to mess anything but because it looks expensive.

[@megankey9620]

Also the wheels do not move and the tail does not sweep.

[@SPL]

You have it connected to the wrong part of the pool. It needs to be threaded into your pools return line - this is the part of the pool that returns that water - this cleaner works off of the water coming back into the pool. It will not work connected to the skimmer.

[@hrist12]

Mine climbs the walls a lot. I cannot seem to find a way to reduce the pressure coming from the booster pump. It looks like it is a direct line to the cleaner outlet. Any suggestions?

[@burningmiles67]

I have a Polaris 360 and I have replaced the wheel bearing, got pressure valve installed, replaced both bans that drive the wheels, and have installed a new back-up valve and for some reason my Polaris is turning up on its front wheels like it is popping a willy backward. Can any have a answer to help me with this problem.Thanks

[@SPL]

So it is running in the pool with the back of the cleaner elevated off of the surface?

[@pulino6]

Swimming Pool Tips, Reviews & How To -MrDgvb1 i have polaris 280 but i conetc to wall pool but no work

[@cdwoods4754]

My wheels aren't turning. The vacuum suction is working. Just the wheels aren't turning and the vacuum isn't moving. We've had a lot of rain and debris in pool.

[@SPL]

Maybe something is jammed in the wheels - Also - check the screen in the Quick Disconnect for debris.

[@Sevendandra]

Our polaris got swimming shorts stuck in the wheels, I freed the suit from it but the polaris does not move now, it is shooting water though, what should I do?

[@SPL]

It's possible the belt inside got stretched out or moved out of place. This is what moves the wheels: Polaris 360, 380 Belt Replacement: kzbin.info/www/bejne/r5fHY2OAdsh9d80

[@Sevendandra]

thank you!

[@MiladMohammadi7]

Suggestion 1 worked for me.

[@khiggins6311]

OK, replaced belts and replaced broken hose clamp inside feed tube (mast) as per one of your other videos... love it, but now polaris is getting so much pressure it stays on walls. It has a dedicated pump. How do I go about lowing pressure? There is a valve on polaris hose coming from the pool wall, can I simply adjust there? (I am a Pool novice!!) Thanks for any thoughts!

[@SPL]

+Kelly Higgins Yes, on the quick disconnect going into the wall, you can open up the part with the black dot to release some pressure going to the cleaner.

[@khiggins6311]

Much Thanks!!! Have a great weekend!

[@sheilacross716]

why won't my cleaner stay on the bottom of the pool,it wants to float?

[@neburfernandez7379]

There's no water coming out of the wall where you attach the Polaris any tips.

[@SPL]

If it is the pools return line then maybe to valve by the equipment is set to return the water to the spa or water feature. When pool is on and valve is set to pool return water should come out of the return jets.

[@casanovaheels]

How can contact you

[@SPL]

I can answer questions here - although please post a new question vs replying to this comment as it is harder to find.

[@hzauke]

My Polaris 380 won't climb my walls. My finish on my pool is the glass bead finish which is pretty slippery. Do you think the finish is too slick or the Polaris is out of adjustment. The pool was built and finished 2 months ago and it's never climbed to walls. Also has kinda a tough time going from deep end to shallow end. Got any thoughts? Thanks for any help!!

[@SPL]

It could be too slick. They sell special tires for your type of pool. Just Goggle these: Polaris C13 Pool Cleaner PosiTrax Tire for Fiberglass and Tile Pools If everything is brand new including the Polaris it should have good climbing ability unless the wall angles are to sharp or in your case too slick. It is worth a shot. I just checked and someone is selling 3 on Ebay for $68.00 - It's not me;)

[@dfgoble1]

For wheels turning slowly but other jets working well check the wheel jet nozzle that turns the turbine wheel. Sometimes a small particle of debris lodges in it. Spray it out from the top.

[@johnminninger3929]

the hose keeps popping off and having to keep putting it back on.. any recommendations?

[@SPL]

You mean from the wall connector?

[@johnminninger3929]

Swimming Pool Tips, Reviews & How To -MrDgvb1 no sir... the hose from the connector where you put the hose on the nipple and twist the nut on the hose itself. I'm having trouble with one or two of them keep coming undone.

[@SPL]

They are just compression type nuts. However, they are reverse threads. This video shows you how to thread them on properly: kzbin.info/www/bejne/e6nSnWVsnt2jiKc

[@johnminninger3929]

Swimming Pool Tips, Reviews & How To -MrDgvb1 Thank you for responding, but I don't have that kinda hose, the hose I have 1/2in 3/4 smooth vinyl hose and it's a brand new hose.

[@SPL]

Send me some photos of it: [e-mail]. Thanks.

[@avo5567]

I have questions why my pool vacuum came to the surface and suck ari then make a load and scary voice .

[@SherryCEliteMassage]

You rock! Thank you. :)

[@gear896]

My Polaris tail is not moving is there something I can do to make it start sweeping

[@SPL]

Depends. Check the wall connector - there is a screen in there. Maybe it is full of debris.

[@SPL]

Sorry -I misread that. There is a Allen screw that controls the flow to the tail. Try opening it up and see if that works.

[@gear896]

Cool man thanks I'll check it out I just got it back fro the pool store they tuned it up for me but the tail still not wagging so I'll take a look at the screw hopefully that's it

[@billburkhalter411]

The inline mesh screen was worn out and allowed some debris through causing the little jet that is inside of the paddle housing to clog. I took the clamp and small hose loose and cleared the clog, bought a new mesh filter now everything as good as new.

[@SPL]

Great! 👍

[@911Rocks911]

I dont understand the purpose of removing the wall fitting. Is there another fitting or an adapter of some kind sold by Polaris that works with the wall fitting or in place of the wall fitting that produces a higher pressure? My Polairs 360 is 3 years old and is running at about 26 revolutions. My pump is 1 1/2 HP and I have zero water features but still the pressure is like just above 15 pounds to my Polaris. So back to the wall fitting question... is there a fitting that would help? I just dont understand in this vide the purpose of removing the wall fitting and what you replaced it with.

[@911Rocks911]

OK think I get it, to increase pressure to the return that feeds the Polaris you are plugging one of the returns. Duh Thanks for all your helpful videos

[@RavensRule09]

my Polaris 360 is 'flying', moving too fast...how can I correct this?

[@SPL]

On the wall connector you will see a knob with a black dot on it. You can open that up to relieve some of the water pressure going to the cleaner. Or if you have an attached spa you can turn the valve to give the spa more return and this will also reduce the speed.

[@stever5887]

Tipster--I had a Polaris 380 that was running too fast as well. My cleaner was barely running; I took it to a local pool supply shop and a guy there rebuilt it for me in about 30 minutes. The possible fixes for a cleaner that's running too fast are to make sure you have a BLUE restrictor plate on the back of the UWF; if you do, they suggest you remove the UWF and replace the blue restrictor with the red one**. If that doesn't work, you can close the Pressure Relief Valve (on the Quick Disconnect) which provides water pressure to the Polaris. Turning this knob clockwise closes it, diverting water pressure AWAY from the Polaris feed tube. This water pressure is released into the pool in the immediate vicinity of the UWF; you will know this is occurring by the increase of bubbling water at the surface. You can further reduce water pressure going to the Polaris by turning the Allen hex cap screw at the rear of the cleaner (where the sweep hose is attached) in a counterclockwise manner. This diverts water pressure from the Polaris to the sweep hose to increase its sweeping action, which slows the forward motion of the Polaris. You can start by trying each of these until you find what mix of these parameters works best in your situation. **I would hold off on replacing the blue disk with the red until the very end. It's difficult to remove the UWF (which is plastic) w/o chewing it up with Channelocks or breaking it during removal; the other fixes I've described are easy to accomplish with little effort. If it had previously been working fine with the blue restrictor in place, you should pass on this fix altogether.

[@21dancemoves]

What if you have NO suction ?

[@SPL]

+Beverly Ash You mean no water returning to the Polaris 360?

[@21dancemoves]

+Swimming Pool Tips, Reviews & How To -MrDgvb1 yes no water Sucking at all, brand new out of box .

[@21dancemoves]

+Beverly Ash but leaks in the hose

[@SPL]

+Beverly Ash Polaris 360 is a return side cleaner so it connects to a return jet. So let e start here. Is that where you have it connected?

[@danielaobando5079]

I get the polaris but is not moving now looks fine but the tail is not moving

[@markjakubowski7679]

Sf