Polyphia’s Tim Henson & Scott LePage Explore Sweetwater’s Guitar Gallery

[@sweetwater]

Who do you want to see tour Sweetwater’s Guitar Gallery next? Tell us in the comments below, and don’t forget to stop by Sweetwater for a detailed look at the Ibanez signature guitars for Polyphia’s Tim Henson and Scott LePage 👉 sweetwater.sjv.io/Polyphia_Explores_Sweetwater_Guitar_Gallery

[@MixMasterMarx]

Basses!

[@oscar.leon003]

Misha mansoor!

[@lolnadroj]

Aaron Marshall

[@SonofZug9]

Scott killed it with those chords

[@Candyman_Young]

Dude you wanna get crazy? F

[@SonofZug9]

@@Candyman_Young I totally thought he would cop out and play a D minor but he just went and did it. Full F chord. Crazy

[@Candyman_Young]

@@SonofZug9 🤣

[@lolnadroj]

One of the best guitarists of our generation gettin crazy with some F chords

[@SonofZug9]

@@lolnadroj he’s a BEAST

[@thestoebz]

Scott’s really improved. Can’t believe he finally nailed that F Chord

[@ProphetofGermaine]

I love how much Sweetwater actually cares about their customers they’re so chill and friendly

[@megalofisak]

I visited the Indiana facility when my buddy worked in sales there. Its an amazing place. They have a food court, a gym and a doctors clinic just to name a few of the amenities for their employees. It's truly an amazing place

[@ProphetofGermaine]

@@megalofisak I want a job there

[@psycheros19]

Exactly🖤🖤🖤

[@justaguy2365]

Yeah... one of them called me yesterday just to chat lol

[@wbwillie]

I've had that happen before, they're such a great company@@justaguy2365

[@kevinnolan9904]

As someone who starts in the guitar gallery next week, it just blew my mind that these guys, two of my favorite players, were just here where I'm going to be working! Wish I could have been there!

[@megalofisak]

Josh Scott is often there and when I visited I met Bootsy Collins! Congrats on the wonderful job!

[@kevinnolan9904]

@@megalofisak Thanks! So happy just to be part of it all!

[@Matthew-tr6io]

​@@kevinnolan9904 small world, welcome to the club :)

[@ryanmitchell6585]

How did you go about getting a job there? so cool!! and best of luck there!

[@WhyTheHorseface]

2 minutes to do a full inspection. Hurry!

[@colton3720]

The attention to details is crazy. It’s been lost on most companies but this is a superb job.

[@thestoebz]

It’s great. But you’d be surprised how many companies have QC standards at this level

[@Lhuelu]

I love scottie what a humble man he is.

[@gohamm8629]

My TOD10N and KRYS10 are both signed by the boys!!! They are great!!

[@Rabid-Polyphia-Fan]

Really? Well I'm happy AF for you. No sarcasm. I'm sure you deserve it.. I met them once; It's a great thing. How many people are that lucky?

[@Lovell93]

How tf you get them to sign it?! I own every one of the signature guitars they've made that have been released..... I wanna get mine signed lol.

[@Rabid-Polyphia-Fan]

@@Lovell93 What you need to do is the next time you go to a Polyphia Concert go VIP and bring the pick guards with you and they will sign them for you. You can bring your guitar as I saw many people do this recently , but if you have multiple guitars that's not practical.

[@ed_pontes]

imagine buying the tim henson signature guitar and just being so happy about it and when it arrives it has his and scotts signings on the inspection...

[@OceanG805]

The system they have in place is crazy! Good on sweetwater! Plus Tim and Scott are always great!

[@Rabid-Polyphia-Fan]

This was great to see Tim and Scott checking up on Sweetwater and seeing how their products are handled. They looked very happy and pleased. I Had no idea that Sweetwater had such a huge facility and that they had so many QC stations. I'm pretty impressed by what I see. They seem very thorough. I think now that the backorder situation seems to have mitigated when I get my TOD10n I will buy directly from Sweetwater. Thanks for the informative video with my two favorite guitar stars. Merry Christmas and Happy New Year to the staff at Sweetwater and Tim & Scottie of course.

[@sweetwater]

Thank you very much for the wonderful comment! Merry Christmas and happy new year to you as well!

[@elianmusic7452]

Been following these boys since INSPIRE EP. I fell in love with their sound as a young skater in Egypt. Now a music producer and mix engineer, about to get married -- happy to see them succeed so much.

[@mrvlacp]

playing an F chord in front of people and cameras like that is insaneeeee🔥

[@mwylie1085]

imagine being the dude to get that signed TOD10N 😂

[@ianariyoshi2712]

Inspection card*

[@SelFreeLions]

It was just the inspection card

[@KirkVz]

the worst part is that if it was somehow mine , i wouldn't even know because i looked at the card for 2 seconds and threw it away💀

[@Rabid-Polyphia-Fan]

You know God Loved you!!

[@iMagicIAm]

I ordered my TOD10N back in march and got it in august. Absolutely perfect experience, so much so that i ordered my TOD10 to match it in october and just got it in december.

[@BoeyChar]

Never knew of a guitar retailer going to such lengths! Would love to order my next one with sweetwater

[@ibanezrg7421]

Sweetwater never disappoints. It's cool to see why.

[@CroneRaven1810]

Wow. Wish that Sweetwater was operating in Europe. I didn't know the level of detail they are putting in. I have read some good stuff about them regarding customer service. Awesome stuff Sweetwater!!

[@XCHADHIGGINSX]

I have never experienced customer service better than Sweetwater.

[@benjamincunningham2174]

Sweetwater is literally the best place musically that I have ever had the privilege of doing business with. This is yet just another reason why they are the best 😁

[@sweetwater]

Thank you for the kind words and your support!

[@benjamincunningham2174]

Absolutely!!!! Thank you guys for an amazing staff and amazing service.

[@purpleprincessa]

I love them!! They're adorable and seemed genuinely interested in the tour, which is awesome. They looked like little kids going to their first museum. That would totally be me too XD

[@Rabid-Polyphia-Fan]

As to the question of who I would like to see next do a tour of Sweetwater. I think I would probably be in good company with my picks: Steve Vai, Joe Satriani, Andy Timmons, George Benson Herman Li,

[@zunk4435]

should've waited to order my JEM when Vai went through so I might've gotten a signed inspection card

[@jcows12]

Sweetwater is a solid company. Their customer service is top notch.

[@hmcpimpslap480]

I’ve bought four guitars from Sweetwater and they’ve all come back in excellent condition ! My favorite guitar, which is a special edition fender tele I bought because I saw a picture of it, and it spoke to me!

[@ataahuagirl1]

tino pai! im a factory worker...we take pride in our work...so glad you went on the floor...tumeke...all the way from aotearoa(nz)

[@Lovell93]

Tim and Scott... easily two of the best if not the best guitar players alive. Learning their songs has made me so much better of a player.

[@flatgroundtv7097]

Wow. The customer care level is very top notch. It's unbeatable. Unbelievable. Customer satisfaction at it's best.

[@UnalloyedRascal]

It's wild seeing Timmy walk around and interact with other people, his look makes him stand out so much. like an anime elf angel among normal human beings. but his personality is so low-key and chill and his voice is adorable. He's the absolute cutest. And Scott seems like such an endearing sweetheart to be around. Along with being talented they're just also beautiful and lovely people, it's entrancing.

[@2m7b5]

Everyone who has one of these just ran to check their inspection card.

[@Soupiiiiiiiiiii]

same

[@Lonevideo]

Sweetwater should be THE example to all other companies on how to properly provide and fulfill a service. No matter the industry. 👏

[@ritwikjs]

this only solidified my faith in sweetwater. From what i've also heard from a former tech, they regularly send stuff back that doesn't meet spec, but also have an incredibly talented pool of luthiers to fix minor issues

[@adamfrat]

Amazing work as always!

[@sloppy0taco]

got mine from sweetwater, LOVE IT and continue shopping here. THE BEST PLACE to get anything music is sweetwater.

[@xTrolx]

Nobody does it better than Sweetwater. I never worry about ordering instruments from them.

[@blurryface_fpe]

Awesome Video, Hope to get this guitar for Christmas! Edit: I got it! Its on backorder!

[@Pure_KodiakWILD_Power]

They're going crazy with the forklift horns 😂🤯

[@spaghettiyetti3990]

As someone who has worked 10+ years in DCs servicing another industry, this was a really cool way to showcase how the company measures the value that their employees pass on to their customers. Good on you Sweetwater! P.S. Plz don't ax the laffy taffy, ha!

[@vege-gaming]

It's great that they take pictures of each guitar so that customers know what their top looks like

[@colbykilgore2455]

Tim looks really happy, amd very interested in the Sweetwater customer service. Lol

[@loneponderer495]

Honestly, as a Sweetwater customer for some years now, I don't know why no other retailers don't do the stuff Sweetwater does. Online line ones, I mean. I find it very hard to buy from anyone, but them. It's feels like a game of chance when buying instruments from basically any other site. I like knowing what the instrument will look like before I get it and, of course, how much it weighs. Certainly, it seems like they must get far fewer returns than other places that you don't get to do that with. You'd think It's better for business financially and a way to keep customers happy.

[@NVTdrums]

they gotta add a purple LED mode to the inspection desk since thats all this guitar is gonna see when it arrives to a tim henson fanboy house.

[@raviolimaster]

9:02 "FOAM STUFF!"

[@andrewleanza2598]

Wow. Glad to know how they inspect every instrument.

[@chrisfink1683]

Sweetwater is the best! I just wish I lived closer to put my hands on a guitar before hitting add to cart. Just bought a strap from them and the customer care all the way from purchase to post transaction follow up was incredible.

[@MidnightCityMusic]

If only Sweetwater shipped to Canada!!!

[@jleighwolfe]

Theres sweetwater and then there's everyone else. In a class of their own. Exceptional company.

[@KRSinDUB]

I wish sweetwater would be in UE... I lovE their QC etc

[@marius.calderwood]

cool to see where mine came from, good job Sweetwater!

[@nokturnalsound2465]

Madeline 😍

[@thedaver8]

Tim Henson looks and sounds like the anime equivalent of the hero's arch rival who eventually teams up with the hero to defeat the bad guy.

[@mcbnj]

I bought an 8 string baritone guitar from SW a few months back. I will never buy gear anywhere else again. My salesman was a guy named Nolan Dye, really a nice guy, so if you call SW to buy a guitar ask for Nolan Dye

[@yongyea4147]

That's why I ordered mine from Sweetwater. It will be here mid April.

[@lontonggorz]

I wanna see Clay Gober get picked up too with Tim and Scott! He deserves his own signature bass.

[@WishMount]

I’d love to work in a factory like this ngl

[@misfitxp]

Anyone know where to find a tab of that one riff? 3:34

[@osm1718]

Sweetwater tour: Oh man I wonder about their awesome logistics. ** Where's the candy you always send me?

[@xReclusive]

I would love to see who got their signatures

[@thebirdsareback]

I have this guitar in my sweetwater cart, I want it terribly, but its out of stock, I wonder how long the wait for these beautiful guitars is now?

[@mustache_music]

Nick Young is a king ❤- love GT

[@mattiecreates]

Good on you sweetwater! My next guitar will be through you ( if you ship to Canada ) i didnt have the best experience at the last place i ordered from.

[@joseperez-cl8jk]

Planning to pickup one tod10 n sooner

[@andrewsun4385]

Awesome!!!❤❤💯💯

[@psionic6126]

Amazing Company!

[@_X4ND3R_]

8:06 Inspected by Sweetwater 💅✨

[@TaoZen888]

6:21 tune , polish... and smile

[@cyberdidi]

Spencer seems to really know his job, 👍

[@sixslinger9951]

I would love to work there, cept I don't live in the state.

[@Shaantav1ous]

I’ve been waiting for a month on the tod10n bro 😭 they just have like 50 lines up here

[@psycheros19]

Love this 🖤🖤🖤

[@ChetTriangle]

So are they back in stock yet???

[@nedraHarden]

I just bought an ESP eclipse from Sweetwater so it’s super sick to see how the axe is being handled

[@xxjabarri2xx]

So at a minimum there were 2,100,000 photos of gear taken last year. That's really insane

[@russellzauner]

I was waiting for the tech to tell that dude to stop poking his monitor - I hate that when people come over to my desk and it's like "I've got eyes man, you don't need to to-" *stabs screen, leaves massive streaking prints* "le sigh"

[@mercedesplay_more_kof8488]

Classic guitarist behavior. “Here’s all the intense quality control we do here.” The guitarists: “cool foot switch.”

[@crystaloffrost]

I wish all stores do the individual weigh in and photos. I cant believe thomann expects you to buy a guitar for several thousands dollars without knowing the weight of the guitar or how it will look exactly.

[@danlatulip4953]

Now you know why Sweetwater is #1!!!

[@osanakoma366]

Sweetwater is the best, most recently snagged a Banjo

[@uco-fc8ep]

i need to make an order in order to buy the TOD10N right?

[@EzScrumptious]

Sweetwater is the best!!!

[@dripminic]

what's the song in the beginning?

[@johncutie5769]

Where is the gallery? This looked like a warehouse to me

[@TheBrainFood_.]

I want left handed guitars of these and please manufacture in india

[@AcousticProfit]

I love how not serious they are through this whole video.

[@KitQcz]

สุดครับจารย์

[@gmoulder4567]

These guys clearly have never bought a guitar at Sweetwater before if they didn't know pictures were taken of every guitar. 😆

[@swarthygiant1463]

Tbf you could just see a pic and assume it was a generic one

[@gmoulder4567]

@@swarthygiant1463 Not really. Usually, a listing for a guitar shows up to four serial numbers with unique pictures for each.

[@cashway0420]

They probably haven't paid for a guitar since they were 15 lol all freebies for them

[@Rabid-Polyphia-Fan]

They don't buy guitars like the rest of us do. They contract with Ibanez to make their personal guitars through the custom shop. They are checking SW out to see how their guitars are handled before shipping.

[@ericl6460]

Man, if the inspection guy did a perfect rendition of playing god as a sound check that would have been hilarious

[@Popunkwillneverdie]

Wow

[@foox6101]

I wonder who is gonna get the one they signed?

[@coryarnett8612]

I have it. 🤙

[@foox6101]

@@coryarnett8612do you really? You should make a video of it!

[@michaelmourek3879]

Very cool

[@NewPolygons]

i know where im getting my instruments from now on.

[@coleemery8452]

i’m ready

[@bosco9712]

For what

[@bjornleifeld4442]

I would love to Work there. Isn't it a dream Job?

[@Moonchild-uu3tc]

Do you send to Brazil?

[@sweetwater]

Hello! There may be some restrictions on shipping certain gear internationally, but we'd be glad to look into it for you. When you have a moment, please give us a call at [phone] or email us at [e-mail]. You may also visit www.sweetwater.com/about/contact Thank you for the message!

[@Lhuelu]

I want one so bad 🥲

[@Sifu93]

So many of them and not a single left handed model of the TOD10N :,)

[@russellzauner]

Where to get sweet Sweetwater stocking hat

[@sweetwater]

👍 www.sweetwater.com/store/search?s=sweetwater+beanie

[@sergeykapitula3692]

Sweetwater: Yeah your TOD10N ETA has been pushed back to February, we did not get any in. Also Scott and Tim: I've never seen so many of the same one. lol

[@joshavery1829]

Is that Ken Susi in the background?

[@cowboyxboombap]

First thing I noticed too! I like Tim and Scott but Ken and Buz are my actual guitar idols. Spotted Susi from a mile away

[@OnlyBurritos]

I love Madelyn.

[@spoonerluv]

2:12 a wild Ken Susi