Proflame 2 System Troubleshooting

This video includes a demonstration of how to troubleshoot a Proflame 2 System. The purpose of this video is to demonstrate key troubleshooting solutions for servicing a Proflame 2 System. All hearth service should be performed by a qualified professional. This video is not intended as an installation instruction video nor is it a substitute for the product and accessory installation instructions. Only accessories approved for installation with each individual Napoleon Hearth model may be used.
The appliance used in this video is a Napoleon Vector™ 38.
Part Numbers
Transformer - W707-0019
Battery Holder Complete With Program Button - W350-0655
Control Board - W190-0177
Pilot Assembly (Natural Gas) - W010-2763
Pilot Assembly (Propane) - W010-2808
Gas Valve (Natural Gas) - W725-0056
Gas Valve (Propane) - W725-0057

[@realblackmilky]

Incredible video. I wish all HVAC channels were this thorough and clear

[@wolfsteeltechnical]

Thank you, More to come in 2024!

[@technology_now]

This is a great video, extremely clear. My issue is that everything seems to turn on correctly and will run for about 15mins, then it shuts off.

[@wolfsteeltechnical]

Hey @technology_now, Appreciate the positive feedback! This could be an issue with the High Limit Switch, , Flame sensor or within the board itself. I would suggest contacting the Napoleon Customer Solutions team for further troubleshooting help. Call 1-888-721-8324 and follow the prompts to get into the Hearth side of the office (press 1[English], then 1 [Hearth], then either press 1 [General questions, part numbers or warranty assistance] or press 2 [On Site Technical Assistance]) Alternatively you can email [e-mail], and provide the model #, Serial #, Issues the unit is experiencing and what diagnostics have been performed. One of our Technical associates will then reach out to you, to provide further support. Hope this helps!

[@johndoerksen8506]

How to change the remote from Fahrenheit to Celsius

[@wolfsteeltechnical]

Hey John, With the system in the off position, press the temperature key and the mode key at the same time to change the system from ºF to ºC. Thanks for reaching out!