PS4 No Controller Sync or Activity Over Bluetooth Wireless or USB

[@davejclarke86]

Thanks Andrew for your extremely helpful video. Your instructions enabled me to give life to a PS4 that would otherwise have been chucked out and wasted. Anticipating that I'd probably screw it up, I bought 3 of these modules to have a go at fixing a bluetooth controller non-sync issue on by PS4 model CUH-12XX. After many days and countless hours spent at this I managed to destroy 2 of the chips in the process of trying to reflow them to the motherboard (I am a soldering noob) but I struck lucky on the third attempt. I just used a heat gun at 480 degrees as Andrew described, I don't own a PCB preheater. Tip - for anyone attempting this using a heat gun use good quality solder - I had major issues getting the solder to flow properly once the chip was in place, which I think was down to using cheap solder. Make sure the solder balls on each pad on the chip are evenly sized and that there is no excess solder on any of the pads - this also will cause issues if the amounts on the pads are uneven .Use plenty of flux, and make sure that the chip is firmly sat down onto the motherboard on all sides after applying heat - if you can see any space between the chip and the board, don't be tempted to chance it and power it up to check if it works - it won't. Believe me. Also, if you make a mistake and need to take the chip off again be VERY careful when removing it not to move the top metal plate. This is soldered on top of the chip and moving it while hot will dislodge the transistors inside the chip and create a hopeless mess, rendering it useless. Again, believe me, this happened. Have patience and faith and if it doesn't work after a few attempts, keep trying! Getting this to work was the most satisfying electronic fix I've ever experienced. The learning process was most valuable.

[@electronicjunky6940]

When putting new chip on, he applied heat for about 1 minute from roughly 21:30 to 22:30. The chip sinks down at 22:00 to 22:01.

[@Ben-sd7xw]

What do you do if the controller won't connect to the console via USB or Bluetooth regardless of being in normal mode or safe mode?

[@Mommotexx]

try another cable

[@TheChezYGaming]

@@Mommotexx tried it

[@ayman4307]

My controller only turns on in safe mode. The homebutton works because i tried it on my phone and laptop. I dont know what to do, is the circuit board broken?

[@RichardNash100]

That means I think there is a faulty controller chip and or bluetooth on the controller pcb(motherboard)or of course a fault on the controller motherboard. I got the same problem - but weirdly both ones that dont connect at all both connect to pc using ds4 programme and a usb lead - although neither connect via blue tooth - or go into bluetooth establish connection mode when you press share and PS button simultaneously. this is an old post but does your one go into connection mode when share and ps pressed together? this is as far as I can get in understanding what the problem is, but its obviously something on the motherboard that fails after time either the black ARM controller chip on the silver wireless bluetooth chip. I was also looking at acid mods for discussion and problem resolution but no luck.

[@RichardNash100]

@@ayman4307 yeah I think the motherboards develop faults after time not sure which components on the board go might be the arm controller chip or the bluetooth chip.

[@elmalortio4830]

Thank you so much for this! I took it apart and blasted that Bluetooth module with a heat gun for 1 minute and BOOM! It works!!! ❤️❤️❤️❤️❤️

[@pubgrundy]

Yeah? Is it still going? Mine has shit the bed. Replaced both antennas so I know it's the module. Tempted to give that a try before dropping £70 on getting it fixed.

[@dazemodzz2896]

u didnt replaced the chip? i have the same problem a store can give me the chip for 20 euro should i buy it? brand new. i tested everything what equipent do i need to replace the chip?

[@salihs9974]

Did you just heat the chip and let it cool down ?? Or did you replace it ?

[@elmalortio4830]

@@salihs9974 nope Just heat it with a heat gun

[@webassasin]

Don't post shit like this.This is a temporary solution ( most of the times ) and could damage the board.

[@kingdavid2363]

my controller wont turn on and when i press the ps button while connected to the system it flashes white then gives out

[@death5027]

King David23 same

[@haarisaslam3666]

Same

[@BDChupacabra]

@@haarisaslam3666 it's definitely this Bluetooth module that's messed up trust me. I tried to work around it by replacing the antenna and shit but in the end this is what needed to be replaced. It's not too hard if you have patience and a little confidence.

[@jesusjhoh3166]

BDChupacabra do you know where I can buy this and can I use a heat gun

[@Vujevich]

@@BDChupacabra I just ended up doing that. Time to replace the bluetooth module now. Did LAN for internet connection seem to fix it in the meantime? That's working for me.

[@timklaassens]

Great video tutorial. I've just picked up a PS4 + controller for €90,- with the no sync issue. All standard troubleshooting failed. So I guess the only option left for me is to try to replace the BT/WIFI chip myself.

[@themidnightmodshop6]

Thanks, Andrew! Your video was clearly laid out, I really appreciated that this helped me quickly diagnose a CUH-115A that came through the shop

[@AshIV_]

I cannot find this part to order anywhere besides 1 site from like China. Any recommendations ?

[@MrMaino93]

I have exactly the same issue with the controller (works in safe mode but does not connect normally), but also when trying to update the System Software I get and error SU-41238-8 . Are the two things related? Should I try any different troubleshooting before replacing the bluetooth chip?

[@xstacii9280]

I need help :( when my headphones are plugged into the controller, the audio cuts out on and off a lot and then I lose control over the remote for a second before it snaps back into my control. I tried different controllers and different headphones so I'm thinking the problem is the Bluetooth chip

[@notpuppet1934]

yeah mine to, did you find what the problem was? I recently drop mine from 2 feet and started doing that.

[@xstacii9280]

:SARU: : dude idk what happened but it randomly just stopped after a few weeks. it was so annoying but i just stopped playing online and without headphones. but now it's all working fine

[@asvpchapo23]

Same problem 😒

[@NeuroShokrzOfficial]

We need these issues addressed , my ps4 isn't connecting to my controllers

[@NeuroShokrzOfficial]

I have the audio problem before my controllers just straight up gave up on connecting to the console

[@benmant1843]

OK mate, suppose i don't have anything to loose. You are a legend, cheers for your time :-)

[@RichardNash100]

another brilliant video. I think that in safe mode ps4 only uses usb connection to controller and not blue tooth because it is a minimal function mode. so the wireless is not essential for the ps4 to run in safe mode for debugging system software reinstall etc. - in reference to question at 9'00'' in the vid. but I am guessing tbh.

[@johnmayo7389]

Hi great video can I ask what temperature you use for your equipment and what sort of flux do you recommend thanks

[@AndrewPaul]

+john mayo Temp is 485 celcius @ 100L/min airflow. Either Kingbo RMA-218 or Amtech 559 is the way to go flux-wise.

[@tarikmahmutovic720]

Hello andrew! I have a question for you. I have a ps4 1200 model, but 1 usb port is working and the other not. Any suggestions maybe?

[@benmant1843]

Thanks for your quuck response. Is it harder than replacing the HDMI port? Should I keep the old PS4 motherboards? Cheers Ben

[@AndrewPaul]

+Ben Mant Significantly so I'd suggest from the outset - hopefully all will become clear before too long. I'm not entirely sure myself yet just how much work is going to have to go into this one but on the surface it's certainly not going to be straight forwards.

[@CarnivoreConservative]

My firmware wont update i tried hardwired and with usb. Same issue controllers wont sync. Do you think once i replace that Bluetooth module it may update?

[@kurtstone1272]

@Andrew Paul any idea what the resistor values are around the Wifi chip?

[@sullivanmccurdy3449]

Hey Andrew, I know this is a bit late regarding this video. I have a ps4 that I utilized the Nor-Flash videos you described and completed all the steps with the corruption. I found it wasn't corrupted so I ordered the wifi chip and in the process of installing it. My question is what range of heat should I be in prior to heating chip with air station? I purchased a reballing machine and would like to try to replace the wifi chip.

[@minza1989]

Which system was this? Y didn't u start with the antana?

[@daghourfunnyvk]

Where did you got bluetooth module from? My ps4 has exact same problem but i can't find its module. Its model number is cuh-1002a

[@technoboyk4468]

Hello andrew is the ps3 , ps4 wifi/Bluetooth modules the same? I got ps3 super slim with faulty module Rev1.1 and i also got another ps3 slim with Bluetooth module Rev1.1 aswell ps4 also Rev1.1

[@MarcoAntonio-nn8cj]

where is the bluetooth voltage regulator board 1215? and how to make an adaptation?

[@loquendops32009]

OMG I have The same problem

[@danielwelsh]

i screwed up and am missing the bottom left pad on the mobo. could you tell me which component that pad is connected to or know where I can get a schematic for the model ps4 you have in ur video

[@biohazard8554]

Hello andrew, at what temperature do you set your preheater to un solder the original BT controller please ? What about for the top air flow temperature ? I understood 185°C to solder back the working BT controller but 185 is not enough to take the original off

[@MrBuilds.]

Hi I'm in Manchester I have 64 faulty consoles some have hdmi problem and some have the same problem as you shown in the video I see your from brighouse looking from your ebay...how could I contact yourself direct maybe we can come to some sort of deal

[@DanteKali]

Help! I opened up my ps4 pro for dust removal and after putting it back togehter my controller ist acting really messed up (spinning or not reacting at all) what can i do?!?

[@GeorgeGeorge-xj2bc]

There is a regulator for the wifi supplying with 1,8v which causing voltage variations and sometimes shortcircuit damage of the module leading to a dead machine since the power supply is overcurrent latched.But i dont know why ps game goes to update state since i have never played games,my only interresting is for hardware.

[@vodkamartini7545]

Can you tell me which BGA rework station you use for preheating? Also if it's expensive can you suggest any cheaper alternatives that might work for this job? I have a good Weller Hot air station but i'm guessing that won't be hot enough without preheating.

[@smart21j]

hi paul i need some help from you please.. i have SAA board and C0020001.bin size 453,028 bytes. can you please tell me which templates i should use

[@zerohacks1240]

Can I ask how do I am able to identify which module I have to use for my ps4 or I can just use any I got a CUH-2115B ps4 slim It has this problem for over a year because I don't know which module to buy for it.

[@luigichopper]

I was wondering if you could help with this one! I have tried everything, even buying a new USB to Micro USB adapter and nothing worked. I believe it has something to do with the Bluetooth connection. My PS4 has the same symptoms like this one, and I even updated it. It did work after the update, but the PS4 then slowly started to break. Every time I opened a menu in the settings, it blocked the ability to open that one. I then reset the PS4, then the controller was no longer connected. Thanks for reading! Hopefully, you could help, because I just bought Elden Ring, and don’t want to return it.

[@yowibetancourt36]

I have the same problem. However the Bluetooth works ONLY when I am close to the PlayStation. Once I get too far, it loses connection to the controller. Since it does work, up to a point could it be it may need some cleaning.or do I need to change the entire part like you did???

[@AndrewPaul]

that'll be the antenna - check it's plugged in properly into its BNC connector under the power supply.

[@yowibetancourt36]

+Andrew Paul I have it is plugged in properly, the metal bracket is dented in and the outside black case is semi cracked. It must have been dropped. The soldering at the wire and the metal bracket seems to be ok but I will give it a shot at re soldering it. I'll let u know how it goes.

[@OcelotDAD]

I have the exact same problem you described after my console fell on the floor. Im gonna try to re solder it tomorrow and I'll let you know what happened.

[@OcelotDAD]

Yup I just got a new antenna and installed it and worked like a charm. So happy my PS4 has been saved, lol.

[@سلمانالعنزي-ظ7ع]

djtruth209 I can't find it on amazon? How did u found it

[@cbrtechreviews3113]

Hi Andrew. What temperature do you have the PCB preheater set on?

[@serviplay]

My PS4 when starting in safe mode does not recognizes the controls vía USB cable. What problem could it be.? I can't start in normal mode because the HDD is new and always the PS4 it start in safe mode.

[@Noah-tm6kn]

Ive got the same issue. The ps4 didn’t connect to wifi or the controllers wirelessly but did connect if I used a usb cable. I reset the console to factory settings and I cannot get past the setup screen where it asks to press the ps button. If I put the console into safe mode the controller works fine. I disassembled the ps4 and everything looked fine including the antenna. After a bit of research it suggests either the wifi chip or the antenna is damaged but I believe it will be the wireless chip. The console model is a CUH-1216 but I can’t seem to find any chips for this model? Any ideas? Much appreciated

[@MegaNigerianPrince]

I have this exact issue on a ps5. Is there any solution yet?

[@MagicButtersClass]

Will the console work without this chip via Ethernet and a wired controller connection? Thanks

[@psyclinez5985]

hey brother do you have the pinout,or schematics for this? I can not finf the pinout or block diagram on this ps3 bluetooth module and i really need it for a project with my Robotics and its driving me nuts. any help would be highly greatful. thanks and great vid my friend!!!

[@ewan476]

Is there a way of diagnosing whether it is the WiFi Bluetooth antenna, module or a result of flash corruption without just trying the different fixes? For example, if the controller works in safe mode, does this rule out the possibility of flash corruption? I am having the exact same issue as you - controller works in safe mode but not in OS mode and have tried every possible solution before resorting to hardware stuff. Initially WiFi was the problem, then a few days later controllers stopped connecting. Do you think it would be worth by first trying to replace the antenna? I would prefer to try replacing the antenna first because it's probably simplest and cheapest; replacing the module and dealing with flash corruption seems more complicated with a higher risk of messing it up.

[@punkrockguy1978]

Ok I tried this and still get the same thing? Left side works right side don’t my controller won’t sync. What else can I try? Thanks

[@egidechichi]

can i just order any new wifi/bluetooth chip or it has to be the same model ?

[@ITKing-mo6em]

Is Rev V1.1 and V1.2 interchangeable? Also, CVX died some time ago and BGAMODS is gone..... Any other forum you know of?

[@frankiegoucher3rd917]

Hi can you help me I'm being hacked by bluetooth and wifi if I remove my bluetooth and wifi. Hip or antenna will it still work with wired and ethernet same for dual shock were is the blue tooth located? Sos

[@banik321]

Ps4 slim can you replace the WiFi module from ps4 slim for any what is for ps4 slim or need to be specific one ( does it need to be same as the original one or just could be any what for ps4 slim )

[@abdullazezalmin421]

My ps4 slim should I repaire Bluetooth antenna

[@consolasmardelplata6721]

Andrew can you tell me whats your solder station model? Im looking for new one thanks

[@AndrewPaul]

I'm currently using a JBC DDE-2B with a T245A handle.

[@frankiegoucher3rd917]

Ok I just hurd you say that the remotes still use blue tooth that sucks its cuz my controller is from modded zone and now I got find a computer to take back control the rapid fire controller or throe them out get new ones

[@tecnocentergames8226]

congratulations ! excellent job! the bluetooth you removed is v1.0. if putting a v1.3 would it work? 

[@technoboyk4468]

Did you tried? I got ps4 with rev1.1 i wanna replace it module from ps3 also 1.1 will it works?

[@Mizfan2013]

so my ps4 controllers won't sync with my ps4, they're stuck in Bluetooth mode. The reset button did NOTHING. I tried using the USB cable to connect controller to system but nothing. I tried safe mode and nothing worked... So if I did what you did in this video would it be fixed?

[@AndrewPaul]

Sounds like a USB IC failure - there's a video for that on my channel. You'll be replacing the GL3520 IC most likely to resolve that - it's a fairly common issue.

[@ВалерийРазживин-ъ9р]

​@@AndrewPaul Does not see the gamepad in safe mode, replacing the GL3520 IC and the southern bridge did not solve the problem! Please help me find the problem!!! Thank you in advance :)

[@nellnelly9363]

Dam fine hand soldering,was this done for quickness or is there not a srencil available,what's your view on solder paste.

[@AndrewPaul]

+Nell Nelly There's no stencils available but the pads are pretty huge so lent itself nicely to a bit of hand soldering :-)

[@gruponemesis]

bout time someone did this video!!!

[@SkylineGTR1985]

nice job Andrew Love your video's. just got a 1215a in for this issue

[@vje24]

I have cuh1216a and controller works in safe mode but can't get past first blue screen with PS button(tried few microusb cables)...i can turn on console from 5m from console...is this NOR chip or BT chip fault?

[@Mileswinter]

Was the old one faulty? I just wonder whether applying the heat to the old one would have been enough to reactivate the existing solder ...

[@AndrewPaul]

+Miles Winter They are BGA-based devices under the heatshield and they are really small-set balls so I replace them for ease.

[@biggino79]

How many degrees is set the bottom heater?

[@alanhartman5444]

Okay, thanks for the video, I just had no problem with xbox one and 360 wifi card removal, but this is confusing. The wired controllers were installed and Ethernet, but rf was still being emitted from the units. I do not use a cellphone because wireless rf causes health problems over time. I bet the ps4 is the same case and needs to be separated from the wireless chip in order to stop emitting radio waves.

[@shotter701]

can you please tell me where to buy the new wifi module ?

[@minzdrop7297]

Anyone any idea where i can buy this cheap all i find r used ones or like 50€ ones

[@robertodupinet5415]

Great video! Need some help thou, my ps4 is a CUH 1215a and a friend got a CUH 1011a with no video output to donate the part. Are they compatible??? I got to open my PS4 to check the module but not yet the donnor. Thanks in advance for your kind help!

[@rhyswilliams8541]

Do you think this is doable without that under side heater? Want to give this a try but only have the heat wand available to remove the chip Thanks

[@AndrewPaul]

Sadly not - preheater will be required to get enough heat into that area of the board as it's heavily attached to ground.

[@levinaugle1989]

What is the equipment that is heating the chip from underneath, with the top laser for positioning? I need this equipment.

[@AndrewPaul]

Hi, That is a Jovy RE-8500 IR BGA Rework Station.

[@levinaugle1989]

@@AndrewPaul Replaced chip, now the controller flashes orange light one time then nothing. Still not syncing. They still work in safe mode though................ I am not sure what to try next.

[@collinsatinga2131]

What are the all tools needed for this process please

[@CARDOZA1230456]

Which model did you repair?

[@lp37oh7]

I'm getting the su-41283-8 code, is there any way to fix this? Also, if you have a data corruption, does that render this process useless, or will a new wifi module fix the problem?

[@MrVARhythm]

Man I've just hit the top of my graphics card with a heat gun, insulating the rest of the circuit board. Sustained 220 degree C on the top of a card will melt the solder underneath with no removal required. It is a cheap fix tho, prone to breaking again. Still, perhaps try this before going through all the trouble of repairing ball solder. I'm very jealous of this guy's skill. I have fallen in love with repairing my clearly defective PS4. I've repaired almost every problem imaginable at this point. I think I have an antenna problem rn. Either that or wireless chip =/

[@jakemin1504]

hi, just wondering what percentage do you figure is flash corruption to the Bluetooth module being the problem for this issue?

[@AndrewPaul]

Of the 5 I've seen, one was down to flash corruption but I think the figures are of a greater percentage than 20% to be honest.

[@vvvvv8234]

hi m8, great video. So would you recommend not attempting this with just a heatgun?

[@AndrewPaul]

Indeed - you'll struggle without a pre-heater.

[@vvvvv8234]

Thanks for the info. I’ve taken my PS4 apart today and got the motherboard. Do you provide a service to fit these chips by any chance. Don’t think it’s financially viable for me to buy The pre heater just for one. Feel free to drop me an email at [e-mail] thanks

[@AndrewPaul]

Indeed I do - where are you located?

[@vvvvv8234]

I’m in Ayrshire Scotland, could post down.

[@tingnml2146]

Hello good sir, Mines has the same problem. First i replaced the hdd. After i installed the OS it says an error has occured (SU-41283-8). Then i put back the original hdd and got the same error SU-41283-8. Will it fix if i change thr wifi module?

[@taffowst]

im looking at a ps4 for someone soon, says the controller isnt functioning properly when connected but all other pads hes tried are the same. id think it was bt board so gonna attempt a reflow. do you think its still doable without the rework station? i have a at85o hot air station and plenty of flux so im hoping so. im a livingroom repairman and dont have all your setup unfortunately :(

[@antarajuburgos9463]

hello, now you can do, since my console I will change the blutooh module and the problem persists, you will have to repair some other way to keep the console? a technician told me that there are q give a job-level software to flash, will that correct?

[@AndrewPaul]

if it's not the module then the issue will be flash corruption. it can be repaired by reprogramming and rebuilding the on board flash.

[@wissambassam2585]

Hi i have same problem and the ps4 don’t update you also please help me

[@warmaster336]

i replaced the chip as i seen in your video and still the controller only works when plugged in to usb ports what else could be the problem im thinking the chip i bought is not working what do yuou think thanks

[@AndrewPaul]

Providing you're happy with the module installation being good then it's likely bluetooth stack corruption within firmware. This is fixable with the right tools - see my channel, we have a three-part tutorial series for this walking through from buying the hardware, building it then performing the repair. We also offer these repairs as a service to UK / EU-based customers if you'd rather. Drop me an email to [e-mail] if this is of interest. Cheers.

[@ivolutionmedia2697]

Is there a workaround with a wired controller, for example the snakebite ps4 gamepad?

[@jonnydangerous]

That's what I am thinking now as well. Wired controllers.

[@marklong795]

Hi What temperature is your pre heater and air gun set at? Cheers

[@AndrewPaul]

On the RE-8500 manual control I have the heaters set to 100%. Monitor temps top side with a K-probe - anything around 218-225C should see the module lift. Wand is at 490C @ 100l/min.

[@danielwelsh]

Thanks for the video, would you mind sharing at what temperature you resoldered the new ic to the mobo?

[@AndrewPaul]

485 degrees Celsius @ 100l/min airflow.

[@danielwelsh]

Thanks!

[@danielwelsh]

My machine maxes out at 450 degrees celsius and 120l/min .....will i get away with those temps and airflow if i crank it wide open

[@AndrewPaul]

Should just about with a pre-heater.

[@MrMegagurra]

What are you using to put the chip back in place? is it some kind of glue? Also, do you need to solder all the induvidial "pins" or can you just replace is with a new one from Ebay straight away?

[@AndrewPaul]

No glue - paste is called flux which is used to aid the soldering process. You solder it back in place with a bottom heater and hot air from the top to reflow the solder beneath the new module. If the ones from eBay come pre-balled then you should be able to straight install them otherwise you'll need to do as per the video and ball them yourself before refitting the new module.

[@Fuafoatnsait]

Where can I buy a new chip? And what did you spread on the chip to get it off with warm air?

[@Epicred1997]

Rosin flux

[@ayalakidrage]

I just brought a ps4 pro on march 2nd 2018 and I got into a fight I know next part is dumb I slammed my pro broke it up I was able to put it back together it turns on I connect the controllers it does charge the controllers but doesn't let them connect just flashes white then after a while it shut off and goes back to charging I read somewhere it said to put it in rest mode I did put it in rest mode and now im stuck because even in rest mode its no connecting even on charger I messed up really bad please help!!!!

[@haarisaslam3666]

Evan Flores same have u solved it

[@zerostatic1209]

I did this and the faceplate of the module got burned and desolder but dosent matter the heat the IC stay solid I used 450 at min rate does some one know why could it be the flux?

[@Rohgamu]

Would a wired controller work instead of wireless to usb? I lack the tools and experience to make this repair...

[@baby3839]

Have you tested it yet?

[@toontownlegomaster]

mine was working perfectly fine last night. I really don't want to think that the bluetooths dead cause I just got the console used yesterday and it was working it only stopped when I went to far away from my ps4 when plugged in and it just lost connection. so I'm thinking it's just the controller.

[@tecnosolucionesjyg5363]

a query how do I find out what chip model a ps4 slim model cuh-2015a needs because the one it had on the metal sheet was erased and the ic is a 88W8897-NMJ2 and the truth is I don't know which one to replace I can't find any reference If it will be the j20h091, the AW-NB218 or AWCB262, if anyone knows which is the one that handles the aforementioned ic, please help me.

[@challahdallah3390]

I want to download the software from the usb stick but there giving an arror code with means it cant connect with hard disk drive i cant update bcause of this what do i do

[@pragyanchhetri2426]

what is the replacement of that old module??

[@AndrewPaul]

Any from an SAA/SAB will do. On the 1200 (SAC) it needs to be the same model and hardware revision as that you're replacing. SAC modules won't fit on SAA/SAB boards and vice-versa.

[@marcinkrukowski1545]

Hi If you've said in 1200 it must be same model and revision does it mean taht if I had bluetooth module DHSM-PS97 it can'be replaced with AW-NB218-2-22180-B1H ???

[@marcinkrukowski1545]

I have motherboard sac 001 and replaced chip but now can't sync or find any wifi. Are the modules I mentioned compatible for al 1216a ? Thank you

[@AndrewPaul]

These days as long as the installed firmware is above v4.0, module types can now be swapped between the different models for 1200 PS4s, i.e. DHSM > AW-NB218 and vise-versa.

[@saltypipefitter4618]

Hi there great video , I've re soldered the antennae wires and will work for about 2-3 minutes then controllers lag out and disconnect I've changed the batteries and I had the HDMI port resoldered on had problems since then. Bad Bluetooth chip ?

[@hassankassim3653]

Hello my friend, did you fix the issue

[@jcorrea6892]

Hi there, thanks for the info. i tried all the possible ways ps support could help me with over the phone. but at the end the controllers didnt connect. in safe mode i tried the options 3-4-5 and then for last tried was the option 7. help!

[@AndrewPaul]

Chances are you've got either a defective module as in the video or firmware corruption of the bluetooth stack. Both are fixable - if you've got a good indy console repair place local they should be able to sort it out.

[@ShashiKumar-bo8wc]

Hi andrew paul i have the same issue with my ps4, Can i use the cronusmax plus to fix the ps4

[@maximiliannathan]

Great video. I too have the same issue where my 2nd controller can connect to the console initially but always disconnects after a certain time(few minutes). The original controller seems to have normal connectivity otherwise! Any advice would be appreciated. Max

[@AndrewPaul]

Sounds like a controller issue rather than a console one. For what they're worth I'd just replace the controller.

[@philratter4303]

hi Andrew Paul, im pretty sure my step daughters ps4 has this issue. do you do these repairs for the public if so how much and how do i contact you?

[@AndrewPaul]

+Phil Ratter Hi Phil, Yes mate I do - you can view my repair services and contact me via eBay at: www.ebay.co.uk/usr/lufcfan2004 Cheers.

[@proconsoles_nl]

Hi Andrew, I have a question about a PS4 (CUH-1216A) with bluetooth module problems. Checked NOR chip and there was no corruption. I reballed the bluetooth module before (DHSM-PS97), but the problem return after a short time. So the bluetooth module needs replacement, but I only have the reballed modules AW-NB218 version 1.0 , 1.1 and 1.2. Can the module just be replaced and if yes, which version is the best to take ?

[@AndrewPaul]

Hi, Yes since v4.0 they've thankfully been interchangeable between the DHSM and AW-NB218 modules. To be honest I don't think there's much between the AW-NB218 modules but I'd say the later the revision you can get the better.

[@proconsoles_nl]

Thanks ! Also found this link : bgamods.com/viewtopic.php?f=86&t=5166&sid=96c787170f399b6b3d1ea60478e6ec09&start=80 with : Ok I dumped all 3 boards I had lying around. All scrap boards so I don't know which system update they are running (they will all be 3.15 or higher). AW-NB218 Rev 1.1 - Size: 434,871 bytes AW-NB218 Rev 1.2 - Size: 431,614 bytes DHSM-PS97 - Size: 431,614 bytes - Identical to AW-NB218 Rev 1.2 Just installed the 1.2 version, mobo is cooling down now on my rework machine.

[@AndrewPaul]

Yeah that's from the days prior to v4.0 and is the reason they couldn't be interchanged (even AW-NB218s of differing revisions), because the different section sizes would upset the SLB2 container if modified / changed in any way.

[@proconsoles_nl]

Aha, just replaced the DHSM by AW-NB218 rev. 1.2 and it works :-) Do you use a hot air station or your rework station, to desolder/solder the bluetooth modules ?

[@AndrewPaul]

Excellent news! I use the bottom plate for pre-heat and do the rest with the air wand.

[@rayanrasamoely3153]

Hi I'm french and I don't understand thé full video does the Bluetooth card is solder ? Good job!

[@AndrewPaul]

Yes, the card is soldered into position on the motherboard.

[@rayanrasamoely3153]

Andrew Paul thank you for answered. How can I desolder (i'm sorry for the probably mistake) this and where can I find the material in Reunion Island please

[@AndrewPaul]

To remove it you can use either a BGA Rework station, or as I do - a bottom pre-heating plate (I just use the bottom heater of the Jovy RE-8500 for this purpose) and hot air. You'll struggle to remove it without the bottom heat applied as it's heavily tied to ground which pulls a lot of heat away into the board. The ICs themselves can be had on eBay / AliExpress or removed from a donor board. I'm going to look to stock these parts on my webshop when I get it up and running in the near future.

[@rayanrasamoely3153]

Andrew Paul thank you

[@dazemodzz2896]

andrew do i have to change something else besides the chip? do i have to get to pc and comand prop?

[@AndrewPaul]

If the module itself is physically defective then no, a straight swap with a new module should be enough to get it all back up and running.

[@dazemodzz2896]

@@AndrewPaul thank u andrew for the reply i hope u will suceseed your dreams my friend this is the fisrt time im about to do this wish me good luck

[@dazemodzz2896]

@@AndrewPaul after i swap the chip and put new solder in do i have to put it in the same position as the faulty one/?

[@AndrewPaul]

Hi, yes - it can only go on one way as the layout of the solder pads is asymmetrical so shouldn't be possible to get it the wrong way around. Once you've removed the old chip, reball the new one then install it into the same position as the old one. Providing you do it correctly, it should work.

[@kleokalanxhi9552]

Can someone help plz ! My ps4 controller keeps flashing white when I press the home button but only connects when the controller is right on the front of the ps4 ! Today I got a brand new controller thinking that is gonna work perfectly but the same problem! Is anything wrong with the ps4 or?? Should I open it up myself or send it to a specialist??

[@AndrewPaul]

Could be the antenna at fault. Check it's connected below the PSU and the cable hasn't become detached from the metal plate at the front. if all that looks good then yes it's going to need some professional attention.

[@alphax9782]

can you make a vid for that? thanks

[@shotter701]

i have the same problem but dont know whats the PSU where is it located please ?

[@nekot8979]

Hello Andrew. I have the same problem...I just wondered how could you recognize the problem, Bluetooth module or firmware?

[@AndrewPaul]

You should always check the firmware first as it's quicker, easier and much kinder on the hardware. Afterall, there's no point in replacing a module requiring some fairly major surgery if the module itself isn't faulty. Sadly there's no outwards way to check - you just have to follow the procedure to arrive at the eventual solution.

[@nekot8979]

Andrew Paul Thanks a lot!

[@TimeSplittersForEver]

Does this IC produce Bluetooth and Wi-Fi waves ?

[@SteviRides]

How much do you charge for this repair please? I have the same issue.

[@AndrewPaul]

Hi, There can be several causes for the issue ranging from a defective module through to firmware corruption which has an effect on price, but if you are in the UK or EU, drop me an email on my business address - [e-mail] with your location etc and we can get some prices together for you. Cheers.

[@andrewgross8465]

Andrew do I need to clean the old solder off the board before putting on a new bluetooth module?

[@AndrewPaul]

+Andrew Gross ideally yes. You'll need to add solder to the pads of the new module prior to installation.

[@andrewgross8465]

Andrew Paul Thanks!

[@AndrewPaul]

You're welcome. :-)

[@andrewgross8465]

sorry for asking so many questions...but do I need to reball solder on the board too or just the module?

[@AndrewPaul]

No worries - Just the module itself. Make sure the balls are of relatively equal size then you won't get any issues when it comes to rejoining the new module to the motherboard.

[@sumart303]

Hi. My DS4 doesn't sync or connect with the PS4 when I start it up normally, but it does work when I boot the PS4 on safe mode with the USB connected. My second controller doesn't have any connectivity issues and works fine wirelessly on normal mode. Do you know what might be the issue? My broken controller works fine with a USB cable on my PC and PS3.

[@AndrewPaul]

Its a controller fault. For what they cost, just replace the controller.

[@WickedHebrew]

Nice video mate! I have a question. Was the chip faulty or was it a thermal paste/solder problem? I ask that because if i can just reset the chip, I don't have to wait 3 weeks for a replacement from China! :)

[@AndrewPaul]

+Mike Wellz sometimes a reflow of the chip will do - nothing to lose by trying :-)

[@zerohacks1240]

How do you know which module is compatible?

[@AndrewPaul]

What console version do you have there?