PS5 External Hard Drive Problems Explained - Storage Crashing Issues

The PS5 External Hard Drive Problems are real and I'll show you in this video how it happens. I expect Sony to fix this with a software update in the near future. This video will hopefully help folks understand the issue is using any external hard drive plugged in will make the system unstable as games and even the UI will crash, reboot, cause black screens of death as so on.
Unplugging any external drives do remedy the issue mostly. There is still a chance for a crash when doing manual saves with some games. Again I fully expect Sony to send out an update to fix this and hopefully it comes with the ability to upgrade internal storage at the same time because many long-time gamers are going to need it as the current storage is simply not enough.
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[@BWOne]

To give a better understanding. This is for external USB storage to be able to play PS4 games. This is supported at launch for the PS5 via this link. www.playstation.com/en-us/support/hardware/ps5-extended-storage/ What is not supported yet is expanding internal storage via PCIe SSD which supports PS5 games (and PS4) there is no update for this feature yet which will come down later.

[@joekerthewizard]

will you do a video when it is resolved :)

[@RinoBossman]

@@joekerthewizard agreed. And waiting

[@thedarksideoftheforce6658]

Leave them alone they have been bricking consoles.

[@lag_switches2618]

@@thedarksideoftheforce6658 hey i have noticed that any of my ps4 games would cause my ps5 to shut off except fn but other then that they all crash haven’t tried actual ps5 games yet

[@anoosh-22]

Hello I am facing a serious problem about the Playstation 5 device, where when I play the entire device suddenly turns off, and I encountered this problem for several games, including Playstation 5 and 4!! Does anyone have this issue??

[@tajkoreddeninthearctic194]

It’s really good to hear someone else talking about this issue. Suuuuper frustrating

[@Cephlin]

Nice to see that 2 years later this is still a problem

[@FezCaliph]

It is? Not for me.

[@troywithers444]

@@FezCaliph Yep Just had it happen to me but with the actual WD Black 2TB that you plug into the PS5. I thought it was the PS5 at first. Thankfully had warranty on it, swapped it. Booted up my new PS5 with the that WD stick plugged. Noticed during initial boot up it doesn't give me an option to format. So I removed it, installed again. Once I booted it up this time, it gave the black screen of death just like my previous PS5. At that point I knew, it wasnt the PS5. I took out the dam 2TB WD stick, PS5 booted up just fine. RiP all my saved games on that.

[@marcaca32]

Oh man, I had given up 2 years ago to use mine and now I’m running out of space. So disappointed to come here to check what people have been reporting and sadly still happening… there is no way sony couldn’t figure out a way to fix it since the launch…

[@babag5891]

​@@troywithers444im using the same device and I go to turn it on today and its broken but light still comes on the hard drive

[@8minato]

I had my ps5 since launch and it just started happening to me once I removed my hdd it fixed crashing.

[@DocJupiter]

I bought an eternal 2TB SSD and it was working great on PS5... Until yesterday! My PS5 was running very slow so I powered it off and on again to see if it would resolve the issue, It didn't and my PS5 refused to turn fully back on! Tried all the fixes in safe mode but nothing.. Ended up phoning Sony and told them my problems, They said it was the external SSD that was at fault and they are aware of the issues and hope to resolve in a future firmware update.. Had to do a factory reset with USB flash drive and thankfully PS5 is working again... But just putting this here that there are known problems with external SSD/HHD's.. Hope nobody else has the same issues as me.. and if they do this might help?

[@angelvalencia6951]

I’m having the exact same issue. When you reset the ps5 did it erase all your progress on games ?

[@DocJupiter]

@@angelvalencia6951 Yes it reset the console to factory default.. But if you have PlayStation Plus all your saved game data and progress should be saved to the cloud so its easy enough to download to your PS5 and continue where you left off... Hope this helps?

[@mrpiggy1089]

I want to get a external hard drive for the ps5 but a usb one will it do the same thing?

[@HuntaerDarkspearEU]

Hey man, great video. The guy at the retail store told me to be careful with the external HDD. I know it's only a small amount of cases compared to those who don't have this problem, but since there's a lack of consoles atm, I'm not going to risk this. I've got a 4tb external HDD for my ps4 and it's got at least 2,5tb worth of games. I don't stick around 1 or 2 games and like to have a good variety. I hope Sony fixes this soon, and seeing the recent firmware update they are working hard on getting things right. I guess we'll just have to wait, but it's good to see confirmation of the crashes actually happening. Thanks for the update!

[@DMPzI]

Thank you for talking about this problem, I also have the ps5 and it keep crashing with the HDD connected

[@bluemajiic1979]

It happened to me today. I just unplugged it from the system. I'm not upset but this should be number one priority for Sony

[@BWOne]

I'm hoping they are on it and they see this video and comments and see people really need this fixed.

[@bluemajiic1979]

@@BWOne it's a basic feature, there is no excuse for it to crash systems

[@InLovee]

Just have something simmilar a while ago,ive unpluged safely ext.ssd to hover here and there and once ive plugged all in i need to install rdr2 from disc and cant do anything with it from external sorage when it was obviously in there

[@notsemper8360]

I have 50 games on it and now it's not working

[@spenceb2560]

Thanks dude my ps5 kept crashing with my HDD and I was worried my ps5 might have a problem. Glad to hear it’s a fairly universal problem.

[@terrencejenkins7995]

Freaking A dude 🤦🏾‍♂️

[@RazielAU]

I've got two PS5's, one using an old Samsung T5 external USB SSD and the other using a newer Samsung T7 SSD drive. Haven't run into a single storage issue and I've had my drives connected permanently to both PS5s. I've put hundreds of hours into those consoles since launch, only issues I've had is crashing in Cyberpunk, but that's an issue with the game itself, nothing related to storage and all other PS4 games have been pretty solid off the external storage. I've also played a lot of Demon's Souls and MK11 (PS5 version), no issues to report with external storage connected while playing those games.

[@RazielAU]

​@@ssdkilla No idea why you felt the need to comment on this 10 months later, but no, I haven't had a single issue with external storage and my drives have been connected 24/7 on both PS5s. I am using high quality SSD storage though (Samsung T5/T7). Not sata-to-usb cables, docking stations or other dodgie solutions as mentioned in this video. I won't run into these issues.

[@cocobos]

Just got my PS5, finally. And the best part is, I don't need to download again PS4 games on my external SSD. just simply plug in PS5 and its there. awesome. Thinks they've fix this issue since it's working fine now.

[@makaiokalahama]

What do you mean.?

[@cocobos]

@@makaiokalahama I've a bunch of games on my external from PS4, and I just need to plug the external to my PS5 and don't need to reformat it.

[@BWOne]

The issue isn't hitting everyone but there is a certain segment of consoles are having the problem. I needed to do a full swap out to fix the issue. I have videos on the channel about the process.

[@cocobos]

@@BWOne yea, need to accumulate those data, probably some batch have this issue.

[@SkemeKOS]

I bought a 8TB HDD a few months ago, about 1 month before I got my PS5. I'm STILL waiting on Sony to fix this before plugging it in. I'm itching like a crackhead to put it to use.

[@Mousland-723]

Thanks for the video. It's weird that I didn't have this issue until I downloaded Spider-man remastered and began playing it. Then the system crashed the next time I tried to start my PS5. I was able to play Spider-man remastered for a while, then it crashed mid-game. Its really frustrating and needs to be fixed.

[@charlesteraoka1109]

I have 2 PS5's in the house, mine and my son's, we literally unplugged our 2 8TB seagate external hard drives from our PS4 Pro, to the PS5's and other than the library showing that 4 to 5 games showing 99% downloaded (they were 100% on our ps4p) worked perfectly fine. As for unfinished downloaded games, the simple fix was to start playing them. Once you exit, it showed 100% complete download. We been running to 2 Seagate 8TB drives for a few weeks now, so far so good. I'll report back if anything drastically changed. Great video, had no idea this was even a thing.

[@BWOne]

Have you also played PS5 games while having it plugged in? Something like Spider-Man Miles Morales

[@charlesteraoka1109]

@@BWOne Yes, Miles, Spiderman Remastered, COD Cold War, Warframe, The Pathless, Bugsnax, Astros playroom, Borderlands 3 and No Man's Sky, all the PS5 versions on the Internal SSD. I have 166 PS4 games on The Seagate 8TB hard drive. I also keep the the PS5 in rest mode. All games update like normal during this s state.

[@DarkSquall3000]

This is a problem I got ever since I used it on PS4. Every single day since I bought the disc I've been having this problem. Don't expect Sony to fix this now.

[@Anthony.laurenceau]

Yes this has been happening for me. I notice this mostly happens if you play a game while downloading a update to your hdd

[@SKisNotOfficial]

Does anyone knows if it's been fixed as of 2/6/21 with the recent software update?

[@silviosantannajr]

Nope. I'm experiencing issues with mine external hard drive (is the same I used with my ps4 pro) almost formatting

[@David-md7nf]

Nope

[@lolluke2501]

Still an issue but the repair message has only popped up twice for me and I’ve had my ps5 for a month

[@JHeckGaming]

I had my PS5 since launch and my external had with my PS4 games is working and my PS5 games are working

[@Fabionomaz]

Same haven't had a single issue, so many hours of ps4 & ps5 games, this guy prob has issues with the usb drive he's using

[@saulmartinez3041]

@@Fabionomaz so it works fine bro? Bc I just bought one today

[@fabianhernandez1734]

@@saulmartinez3041 It works just fine, click bait is all from this guy..

[@trippyChief]

@@fabianhernandez1734 its not clickbait? Everything he is talking about happened to my PS5 2 weeks after I got it. Kept crashing and crashing so I ended up just not plugging in my extended storage and it works

[@holyarmageddon19]

ANYONE ELSE KEEP HAVING THEIR DATA DELETED WEEKLY. ALL MY SAVES

[@chrisb2948]

It’s been happening to me when I boot it up but never while I’m playing a game. Hopefully they patch this soon

[@ALXE1997]

Did you find a solution?

[@chrisb2948]

@@ALXE1997 I reformatted my drive on my pc and hooked it up on my ps5 again and I never had an issue after that

[@chrisb2948]

@@ALXE1997 I think I also reformatted it on my ps5 after I did on my pc if I remember right. It was a long time ago lmao

[@memehydra4844]

mine says to next time safely remove external storage even tho it is still hooked up and i never removed it but it no longer says i have extra storage and i have to format and delete what ever is on the drive at the time over and over again i have no clue what to do

[@Thunderl1ps1977]

This just happened to me today with the external hard drive I've been using with my PS4 for the past 2 years.

[@H4ZZMAT]

Thanks for making this video man! Really informative. I bought a 4TB hard drive last week and I got the black screen of death 2 days later. Before that the console was great so I assumed it was the hard drive but I've been nervous about the console ever since. Glad to have the confirmation that it is to do with the hard drive, I hope Sony either fix this issue with an update or maybe even release a hard drive themselves specifically for the PS5.

[@fathermalik]

So your ps5 still worked after?

[@H4ZZMAT]

@@fathermalik yea it works absolutely fine now.

[@SammyLaffy]

Glad to know cause same thing is happening to me.. now I’ve been trying to turn it on and it won’t do that… gotta keep trying tho

[@coolskeleton2746]

@@H4ZZMAT im having the issue on my ps5, how did you fix it?

[@chrisreynolds1202]

Been looking for a reason my ps5 just shuts off to the point I have to pull the ac cord and put back in just to turn it back on. Only seems to happen with my external drive plugged in and playing any ps5 game.

[@n1gh7m4re]

I've had all these exact issues and I'm just leaving my SSD unplugged for now.

[@Corruptedkiwi]

Doing the same. I was spazzing out thinking something was deeply wrong with my ps5. Kept crash looping. Unplugged it and no more problems. And he’s totally right. I have Demons’ Souls, Miles Morales, and about 4 or 5 ps4 games from the collection downloaded and I only have about 60 gb left, it’s ridiculous. I’m getting Valhalla and Cyberpunk tomorrow and I’m like, well what am I gonna delete?

[@supercrash1991]

@@Corruptedkiwi im on same truble i dont know what delete the problem is i only have cod mw and cod cold war and fallout 4 and only have 100 gb free :( and ill get cyberpuck today

[@trippyChief]

@@Corruptedkiwi i feel you bro when it happened to me my heart dropped.. At one point it was stuck at repairing storage for an hour lol then I unplugged the storage then everything was fine

[@chrisrook21]

I keep my external drive unplugged unless I want to play PS4 games and then unplug it again after I’m done. Never play PS5 games while the external drive is connected. For me that stopped the crashes completely

[@huskytzu7709]

@@chrisrook21 so the problem only occurs while playing ps5 games?

[@thefrostedflake6715]

Bro I’m having this problem where it tells me I can’t repair an I need to format but when I go to the usb extended storage it says I need to connect my extended storage

[@onemiconegame]

2023 and this is still a huge problem! Why is gaming getting worse as tech gets better?!?!!!!???!

[@aidenoliver4546]

2024 still don’t work

[@patrickbrown2187]

Thank you!! I'm so glad to know I'm not the only one, mine just keeps crashing exactly like this with my external hdd. Hopefully a patch comes soon. Thanks for the vid.

[@trippyChief]

Yup and it works perfectly fine when I unplug my external hd. Still a pain in the ass not having all my games

[@brandondifalco580]

May 2021 just tried to run a ps4 game from my external after months of having it unplugged. First game I tested ran, second game crashed to menu, third game black screened and then shut off the console. So frustrating.

[@grey2898]

Me too! It shut my console off after mid transfering a game. I thought I was the only one. This could fuck up my PS5 longterm! and then when trying to repair it said error and it wouldn't recognize it.

[@joeefoster664]

A month later and we are still having the same issue

[@WiCkEdGaMeRYT]

Do you know when it will be fixed?

[@joeefoster664]

@@WiCkEdGaMeRYT nah mate I don’t but Sony needs to hurry up and fix it the problems been going for ages

[@Jaym4385]

Has this issue been fixed with the new patch that came out yesterday?

[@InLovee]

Ive unplugged safely external drive and once ive plugged all back in i need to install rdr2 from disc,havent a clue whats just happend

[@aadamkhan5217]

I keep on getting a message saying: The USB extended storage drive wasn't removed properly. When removing a USB extended storage drive, go to settings storage USB extended storage and then select safely remove from PS5. This will prevent data loss, corruption or damage to the USB extended storage drive

[@purpdajerk89]

Exactly what I'm getting now or it won't even read that the external is even plugged into it. Home screen will not even read the external

[@soulcut5736]

Mine is saying something is wrong with usb extended storage device try unplugging or reformat but I don’t want to lose all my games on 🤬🤬

[@Mpmayer07]

This happens to me I’ll crash on certain games and then it will crash tell me the thing won’t load that says an error has occurred and I can’t go to safe more or whatever it’s called

[@mik3ycrxzyy]

I have the digital version of the PS5 so everytime I play like some sort of game it turns my whole screen black and then I can't turn it back on and then a minute later I can turn it on and it says you didn't turn the PlayStation off correctly which I think is weird because it happens to me every time when I'm trying to play a game it just kicks me out and I can't play my game again

[@Ahmeezy]

Did you fix that problem? I had that same exact problem and my solution was to just straight up unplug any external drive that’s in the PlayStation and just use an internal ssd

[@Ahmeezy]

I lost all my games that were on my external drive also 😒

[@deltonsubramoney5940]

mine wont let me repair it and it says i must format it but when i go to format it it shows that i dont have and external hard drive for me to format it plz help me cause it has all my games on it and i cant play any

[@lazeryka5971]

YEAH and now my hard drive is no more usable 3TO broken. The Hard drive is not reconized on the ps5, on my pc, on my mac. So how do I do ?? My hard drive is dead ?? Can I fix it or something. No way to format it on a pc and with any disk management app or the windows one

[@quant136]

Use windows diskpart from command prompt or use disk management by right clicking on my computer

[@detailoriented9007]

Good info. Thanks! My PS5 stopped transferring PS4 games to my external SSD. The PS5 will go through the progress bar and say the game is moving, but nothing seems to have been moved. Oh, and you’re hella handsome too.

[@darkling115]

Thanks, dude. I was really worried about it. I though that it was the hdd. Sometimes when I tried to turn on the console, it would crash and turn off. When I turned it back on it saif that it was a connection problem with the hdd. I was really worried.

[@izzythelame6682]

Never had this problem but I just got mine ps5 few weeks ago

[@glennvancamp5704]

Mine didnt have this for months, now it does, drive doesnt work anymore, original seagate, when it works it crashes my game within a few minutes

[@ryanffc97]

March 2022 and this issue is still occurring & being really problematic… come on Sony when will it be sorted!!

[@synex5358]

If you haven’t fixed it it yet, look up a video on how to reformat your external hard drive on a PC. Once you’ve successfully reformatted your hard drive on the PC and cleared its memory, plug it back into ur system and turn ur ps5 on. If the PS5 says it has to repair the external drive that’s fine. Let it do it thing. Go to your storage in ur settings, and first take a look at every game that can be moved from ur system storage to your external drive. If you had the same problem as me their should only be a few games that could be moved and they’ll all be ps5 games. Take a mental note or write down those games that CAN be moved to the drive, and instead of moving them, delete all the games that CANT be moved to your external drive. You’ll have redownload them for them to be successfully put back into your system and able to be put back on the drive. It sounds like a pain but it’s either that or go buy a new drive. Which we all know that $50 just isn’t worth. Which is why we’re here. Once all your games have been deleted your system should be back running smooth && all you’ll have to do it wait for games to redownload and it should work perfectly fine.

[@RawWrath]

It's about to be a month and no patch

[@slashwhatever]

It's July and this still isn't fixed. Every time I turn ps5 on I'm told the drive was not selected properly and needs to be repaired. Every. Time.

[@ruairi110]

I only plug the External HDD into the Ps5 when I want to use it. I then unplug it when im not using it. The issue seems to be when it is downloading updates to the External HDD and playing a game on the ps5. Therefore, don't do anything with he ps5 and let it download the update. Same when installing a ps4 game to the External HDD.

[@reycampos7887]

Do the ps4 game updates install on the internal SSD, and if so must you transfer those to the external manually after?

[@bndtx3]

I install games and play games or watch movies etc while doing it and never had a problem? So next time I install a game leave the ps5 alone?

[@NoahThomas29]

My problem is, as soon as i plug in a HDD to the back of my PS5, within 20-30 seconds, my PS5 loses Wifi and will not reconnect until i unplug the drive and restart my PS5. But Lan works fine with the drive. This is extremely frustrating.

[@saputrateguh]

oh wow this is what exactly happens to me. my ps5 will lose wifi speed and when i try to rescan and reconnect the wifi logo will have a X logo on it and will show some error message "something when wrong" and wont let me connect to the wifi. then i have to restart the ps5. everything is seems normal without any external SSD. have you find any fix yet?

[@NoahThomas29]

@@saputrateguh i got a different HDD, a WD black 5tb P10, and it has had zero issues.

[@saputrateguh]

@@NoahThomas29 did you use a HDD with a HDD case or plug it in with some sata to usb cable to the ps5 back then? I did a tons of online research and found out something about a poorly shielded USB 3 cable wud transmit some 2,5ghz radio frequency from its high speed data line that is a bit too close to the wifi 2,4ghz frequency band and will cause some interference. Making the wifi connection unstable, connection lost, signal undetected, etc.

[@NoahThomas29]

@@saputrateguh i used a bare 2.5 drive with just a sata to usb 3.0 cable. That setup gave me those problems.

[@saputrateguh]

@@NoahThomas29 thank you. Me either, same condition causing same problem.

[@mr.madhatter5538]

4 months later and I'm still having this problem. Can t play my games man

[@stockpilethomas7900]

I must be lucky with my ps5. Had to problems with it since I bought 6 weeks ago.

[@ANM21985]

it is 18th march 2022, and i am on the latest ps5 firmware and this issue STILL isnt fixed. plugging in my ps4 external storage crashes my ps5 and completely shuts it off within a few seconds EACH AND EVERY TIME 😡😡

[@RedrumRavenous]

I never have issues. It does crash if I leave it plugged in for a long time, but rarely. I quickly learned to only plug in when I want to play my ps4 games. I use a Seagate drive.

[@MrYAZZ-hl7pw]

So the best way to play on the ps5 right now is not use any extended storage?

[@BWOne]

If you are having these issues then yes. I swapped mine out and now don't have the issue. You can check the channel for the videos on that. kzbin.info/www/bejne/h2SUoJ2nm6mtaLc

[@MrYAZZ-hl7pw]

@@BWOne wow. Thnx for the video bro. I checked it out. I haven't used my ps4 wd 4tb hard drive yet... I still have it connected to my ps4 pro. You think the games are better with the hard drive & playing ps4 games on the ps5 ??? I just got my ps5 last month. This week is my 4th week.. still very new to me. I have been playing Doom Eternal ps4 game on the ps5. But, I'm using the ps5 ssd.... So far I have experienced crashes 4 times... What do you think?

[@BWOne]

@@MrYAZZ-hl7pw You mgiht want to try using external and see how that goes until an update. If the crashing continues you may need to swap out the system.

[@MrYAZZ-hl7pw]

@@BWOne ok. After how many crashes did you send in your ps5?

[@BWOne]

Several. it became unstable

[@russellsutherland8101]

Is there a work around? Like if I got an External drive ( brand new ) and get it formatted to ps5. Can I still put ps4 games onto the External and play from there or would it be exclusive use of ps5 games on it?

[@nicknasty14]

Any updates on this matter? Still sketched out to plug in my external HD into the PS5.

[@NedFlanders1040]

I don’t think it’s been patched, I got a ps5 the other day and it kept crashing when I was playing ps4 games so I bought a new external hard drive that’s meant for PlayStations cause I assumed it would fix that problem and it did not do anything, on the bright side I now have a 4tb hard drive

[@dcb6729]

2 years latter and it's still an issue. 😮‍💨

[@Cristinri4o8]

I plugged my 5tb from my PS4 into the PS5 day 1 and it worked fine, The back USB port and then read all the reports about external HSS messing up the PS5 and unplugged it, Im gonna go ahead and give it another shot.

[@jeremymardlin5381]

My external drive is formatted by the PS5 it will not stay connected as a usable drive. It tries to repair it and it says it's not repairable. This is still going on even as late as the beginning of March 2021. I doubt they are going to resolve this issue any time soon.

[@pedroortiz650]

I unfortunately got the black screen today while playing Demon Souls having an external HD connected to the PS5. To fix the problem I pressed the power button on the console for about 3 seconds, after the console went to sleep mode I unplugged the HD and turned it back on. This fixed the problem for me. I won’t use the HD until Sony fixes this ridiculous issue.

[@BWOne]

Yeah, keeping the externals off for now is the best solution until they provide a fix.

[@Someguy96Lx]

Did todays patch change anything

[@BWOne]

@@Someguy96Lx Still the same issues.

[@Someguy96Lx]

@@BWOne sigh. I have a 4tb external hdd and stuck with like 90gb left on my ps5

[@Someguy96Lx]

Just to let people know I plugged my HDD back into the rear usb port last week and have had no issues while playing both ps5 and even ps4 games from the hdd. Tested playing games while updates downloaded to the hdd too

[@Tiko3347]

whats up, any update? I just got my PS5 from Stock X - Not sure if I should plug in my Seagate 8TB HDD from the Ps4.. Still confused

[@christophero7934]

Good flow brother. Keep up the good work.

[@chrwea3809]

I keep getting a “green screen” of death, except it only happens when I get to the main menu of the ps5. It will never happen when I am selecting which user to go on. Weird

[@Redeye-x-]

Just hooked up my external 4tb drive I have for my ps4 to the ps5 and yeah it was a no go. Loaded pubg and it was stuttering during the cinematics. Then I tried loading the ps5 version of madden from the internal hard drive and the system crashed and wouldn't turn on until I unplugged the external hd. Works fine after I unplugged the external. This is pretty disappointing. 3.4 tb worth of games that are unplayable.

[@BWOne]

Update 12/9 - Updated with recent firmware but same issue remains for now.

[@trippyChief]

What firmware?

[@range_wolf]

Does the system have this issue when transfering games from ps4 console to ps5 via LAN cable?

[@ronniecasteel847]

@@range_wolf none that I have seen personally 🤞

[@timsmyth7942]

update 1/1 still using same external ssd daily since day one, still zero problems, crashes or rebuilds.

[@range_wolf]

@@timsmyth7942 Which one are you using?

[@severusdeath]

I have had no issues as of yet. But good to know if this does happen.

[@AlexandreLeGrand999]

same here but im gonna unplug it for sure!!

[@huskytzu7709]

Do you have any info on spiderman miles morales or spiderman remastered having this issue? I was playing the ps4 version on my ps5 installed on the ssd of the ps5 and suddenly it crashed and gave me the “rebuilding storage database” or something and after starting the game again the game was all buggy. So i didn’t even play it anymore on ps5. Has to bust out my ps4 to hunt the remaining trophies

[@2kolbe010]

I did the math and all my games equaled up to 511.19 gigs and my external HDD is setbto 918 gigs. Where tf is the rest of the 407 gigs going 😖

[@karlk75]

Same thing is happening to me do you know how to fix it?

[@user-ro5xn4jc2d]

Unfortunately, Even after last software update I still have those problems with the external storage .. Does anyone have it? Some people said you MUST format your external hard drive because you used it on ps4 .. True?

[@marty8370]

False. PS5 & PS4 use exactly the same format so no need to format

[@johnteems5883]

Question: Has this happened to you playing digital-only ps4 games from your hard drive or with disk-based games supplemented by your external harddrive?

[@soldier4life_PR]

it happens with both physical and digital.

[@fiyahblaze8732]

Let me get this straight. This happens to any external storage plugged in or just the external HDD? What about an external SSD?

[@BWOne]

Used both and the same issue as mentioned in the video.

[@fiyahblaze8732]

@@BWOne Appreciate the feedback. Hopefully Sony will fix this soon 🙏

[@Klonx]

So the database issue is still not fixed? I bought a WD Black P50 1TB for my PS5 and then heared about this issue. So I am still waiting for the fix to come before using it. I am afraid of crashing my PS5. Good thing is I actually have enough internal space for my most important games. But how long will space be enough?

[@MyGuyJavan]

Great video, keep it up brotha

[@moherowy13]

Yo is your Share Factory Studio also taking ~30GB storage after you run it just once?

[@BWOne]

Yeah if you open it once it does take a lot of space to start. Probably with all the assets it gives you.

[@iampxtordz3765]

So idk if anyone got this but, literally two days after I got my ps5, I plugged in my seagate 2 tb hard drive. Now idk wtf happen to it but now when I boot up my console, it says repair usb drive. Did it every time, and then I had like 9 of my games that were disc that cannot download or copy. I can’t play none of my PS4 games until I get a ssd and reinstall all of em or just uninstall it and reinstall them on my system storage. Anything weird with this? Forgot to mention, the external HDD had no problems before, (unless lets say the console froze on my PS4 or something). I’m waiting for an ssd update to come out so I can order a 2 or more tb ssd right away.

[@thewanderer627]

I've only had problems like that if I play games on the extended hard drive, but if you move the games you want to play into the console storage and play them on the console storage instead of the extended hard drive then you won't have any problems. the extended hard drive is like a library for your games for the ones you're not currently playing. at least that's what I understand of what GameStop has told me and from what I have learned from my PS5.

[@BWOne]

Currently you should be able to play PS4 games without issue off the USB drive and be able to store PS5 games on that same drive. (Can't play PS5 games off that storage though. Got a video uploading later showing that process)

[@realCharAznable]

It also reads flash drives as two separate drives, and that's fine when you're selecting the drive to play your music from, but when you want to copy your save data, it forces you to choose the container drive rather than the writable drive, and then tells you that the drive is full. Such a mess.

[@Neo_Rain146]

I’m having an issue stating commented wirelessly to the internet when I have the external HDD connected. First 5 days I had console it worked flawless with my Ps4 games running off internal storage but today I put some Ps4 game onto an external hdd and the console will intermittently disconnect from the internet and not reconnect? Hope Sony patches this problem soon

[@kathrynm4077]

I am having this issue right now. Good to know I'm not alone. The joke is, is that it was working 5 months ago. I was able to play my games that I transferred from the PS4 on to my external hardrive! Then I moved and only now am I seeing that it's an issue. So that's what's really frustrating me. It worked fine, but now it's saying the same HD I used 5 months ago and it worked now doesn't work at all.

[@hurksman]

My ssd I've been using for PS4 games for a couple years has always worked great and just today it isn't being recognized by the ps5, did yours ever start working again?

[@beastrellik]

Thankfully this is fixed & hopefully we’ll get expanded ps5 storage b4 the end of the year

[@traytontratter]

We do

[@Fastroboom]

when did it get fixed?

[@jamessun6207]

It seems the front usb c port would work fine for external ssd drives. I tried the rear usb a ports it wouldn't even transfer the games to the external ssd, the console would just eventually freeze. After switching to the front usb c port everything has been working properly for me.

[@BWOne]

Is this going from USB-C to USB-C on both ends?

[@jamessun6207]

@@BWOne Yes, usb c both ends

[@Klonx]

Both USB C and the USB A ports on the back have the same transfer standard. Only the Front typ A ist an older standard because it is used to load the controlers. All three ones are USB 3.2 type 1.

[@jamessun6207]

@@Klonx Yep, I think it's a Sony software issue. It doesn't make sense why the rear Type A ports wouldn't work properly. Though Sony does recommend using the front Type C port for external storage on their lengthy FAQ page

[@enmanuel_]

I used to have this issue with my external ssd on my PS4 pro too, and I’m scared to plug it in my PS5 and have the same issue. Maybe it happened on the pro because it was correctly formatted or something but I’ll wait a little bit before using it on the PS5

[@michaeldoyle176]

I honestly thought I had a bad Ssd. Thanks for this It’s frustrating

[@JasonSmall]

Samsung T7 2 TB plugged into front USB C works fine, plugging it into the rear USB A ports causes all hell to break loose.

[@slayps]

Did you test on the front USB other than USB-C? Do you know if it works?

[@JasonSmall]

@@slayps no I did not, just a C to C

[@k_night410]

Almost been a year, does anyone know if Sony has fixed these issues yet? Was thinking of getting a WD_Black10 drive but now I'm skeptical

[@justinh7560]

I just tried my WD drive and the same exact issues are still there. It’s almost not worth the trouble. Love Sony but this is borderline unacceptable. There’s no reason a storage drive should cause so much headache

[@nugget5103]

Has anybody been able to used a USB Flash drive for external storage? I bought a 2TB one, but it said that it's not a SuperSpeed USB 5Gbps or later. I can't use that one. Do SuperSpeed USB Flash drives exist?

[@joepoutine4969]

Yep same thing happened to me too. In fact 2 times within a 2 hour period. I unplugged the external drive and haven't had a pro lem since . Ya Sony needs to get on this right away especially since they promoted this at the beginning. So hop to it Sony

[@MrPlebo]

Should you delete your games off of the drive before you unplug it? Does it matter at all?

[@palomban]

Has Sony even publicly acknowledged this issue yet? It has been two months already.

[@DawgSpecial]

This started happening once I installed the latest update now I can’t play Cyberpunk or any PS4 games

[@codenameuniccorn2412]

Hold down power button and rebuild data base

[@studivan]

Move cyberpunk to system storage, until Sony fixes the external hard drive problem, you can only play one game at a time anyway so put your best six or seven on the system storage for now.

[@connorbrennan7728]

A similar thing is still happening to me now, every so often my external storage ‘needs repair’ and then I’ll be able to play just fine for a while until a game crashes or it won’t let me play it from the dashboard

[@jasonmoreland3628]

The exact same thing with me

[@coolskeleton2746]

Any luck with fixing it?

[@jeremyflowers8908]

Problem sees to be format of drive. Use options within Storage > USB Extended Storage (Format as Ex-Fat instead of USB Extended Storage) in order to back save games up via Settings > System Software > Backup. I have a Samsung DUO PLUS 256Go. It has dual connectors. It seemed only work via the front USB-C connector than the regular type A adapters on the back - neither of those seemed to recognise the drive. The OS solution however is dreadful. I just wanted to save/restore Demon Souls save data only. After restoring - the stupid OS re-installed the Demon Soul's game itself again. WTF! Reboots etc. Jesus it would be easier to start game over! The restore wipes the drive - so other games were lost too. So not intuitive. Supposed to be some way to do it via library too - but options weren't there for me. Had to get all the game updates downloaded again. Hence the reason they have you backup the games. That's something I won't be doing again for sure. If you do a selective backup. There should be the option for a selective restore. What a pile of poop!

[@RajX5YT]

I’ve had my ps5 for a week now and already having to delete to make space 🙄

[@RajX5YT]

This shouldn’t be a issue on next gen. 2TB should be the standard now. 1TB was enough in 2013. Not anymore.

[@o_KingOfKings_o]

@@RajX5YT yup 2tb is perfect 👌

[@tycoon_laffoonv3672]

I’ve been using this external for over a year perfectly fine and suddenly it just becomes unreadable and i cant use any of the games on their. Any solution?

[@Ahmeezy]

Yep it just happened to me today also. I’ve been using it for 2 years with no issues but ever since yesterday my PS5 has been crashing and I’m afraid it’s gonna damage my system permanently. You can try going into safe mode by turning off your PlayStation and holding down the power on button until you hear a second beep and it’ll put you into safe mode, then you should click on the rebuild database option and see if it works

[@Ahmeezy]

I tried it myself but it didnt work for me so our best option is to just get an internal ssd

[@tycoon_laffoonv3672]

@@Ahmeezy yah. I was afraid i had to do that but it does seem like a better long term solution as well

[@abigailmodi5303]

I’ve had my console for about 3 weeks, no issues so far aside from the standard crash here and there. Tonight I went to turn my console on and nothing.. I’ve tried to manually turn the console on, holding down power buttons (there aren’t any beeps when I do so) and I’ve checked the outlets, controller, tv everything and still nothing, going through the comments I found *Cyberwizard015* via Telegram and he fixed my console in no time. Thanks to him I appreciate

[@andrewpeters4614]

Thanks for the recommendation I just got mine fixed by Cyberwizard015 on tëleģram♡

[@juliepep9949]

Have had this issue many times and the last time, it actually made my external hard drive unusable. I can't even format it from my pc. It's a 4TB hard drive so I'm quite mad that this issue has now rendered it unusable. I'm afraid of getting a new one and have my money being wasted when the console destroys it. And now I've been trying to install a game, that was on that hard drive, directly on my console, but it won't let me. It asks me to uninstall it from that hard drive first but I can't. So now I can never play the game again. What the hell sony.

[@RyanChucklesOD93]

Having exact same issue. Seagate harddrive left unusable not even recognised on my laptop. Tried play Witcher GOTY edition and it told me to delete it first (which majority of games I had on the storage would do when I try play them but selecting view product would give me a work around) only Witcher GOTY requires me to buy it again.

[@mrluckytv6854]

@@RyanChucklesOD93 do you know if theres a fix for this yet?

[@omarwilkinson4180]

Question, this is my first Playstation ever. I purchase an external drive that is not formatted for any system. Will I encounter the same issue. I own no PS4 Games and the drive is brand new. I have not connected it as yet.

[@cucumberslices]

Has there been a patch for this? My guess is no as I'm experiencing these issues since I started using an external drive for ps4 games.

[@lljohnnyboyll3067]

My ps5 doesnt crash but i get controller connection issues, like my player in game moves in a full 360 or isnt that responses .. etc

[@Beantowndude]

They definitely need to fix this so you can play and store ps5 games on external ssd

[@timsmyth7942]

not gonna be able to play ps5 games off external, maybe store them eventualy but play not gonna happen its not something that can be fixed. they made their super fast ssd for ps5 games, your external will never be fast enough.

[@RinoBossman]

Hi...this topic is a real thing...please kindly share with us till it come to the stable patch from SONY.

[@ot_boneo6386]

Nearly evrytime i Boot my ps5 i get the messege to repair my External storage. 2 of 3 trys it sais it cant be fixed please format it again. 3rd try after reboot ps5 it works again. 2 days ago it stoped working now i am formating it again and lost all my PS4 games from storage.

[@brotherstation]

same here

[@alexdriscoll8613]

Just got my ps5 2 weeks ago and this happened to me. Any word on if there’s any fix or has Sony done anything I’m not aware of?

[@rwatkins489]

Do you think getting a new storage device would help at all?

[@INNY1888]

Yip just got a Seagate 4Tb HDD today and nothing is showing up once plugged in,Sony still haven’t fixed this and it’s a utter pain! Needless to say I can jump between my ps5 & 4 in regards of games if I have to! I was just wanting rid of GTA etc huge files like that onto my HDD but suppose it’s in Sony’s hands!!🤦🏻‍♂️

[@TENACI0USP]

Still no patch for this as of 14th March. Mine shit the bed yesterday. Come on Sony, your PS5 architecture sucks

[@alonelydoggo1115]

I have a problem with the extended storage but it doesn’t affect the console itself (it doesn’t shut off the system). What it does is it tells me that my external hard drive has not been disconnected properly even though I used the “safely remove from PS5” option. Though, I don’t think it’s my drive that’s causing the problem, because I used it on the PS4, had no problems, and the times that message popped up, I knew why it popped up, so no abnormality there, and also because I had started the PS5 up while it had the external storage still plugged in it, and about half an hour-45 minutes later I get that message. They should seriously fix this because they made the backwards compatibility an official feature at the PS5’s reveal event and because this piece of hardware is very powerful. I mean, it can process games very fast, it reduces loading times, it can run games at up to 120fps, have ray tracing and much more, but it can’t handle a puny 3.0 USB external hard drive with a storage space of 2-8TB. Come on Sony.

[@NateRussell84]

I’m glad I’m not the only one! I’ve looked online lots and seen some others suffering but also lots of people boastfully saying “mine works fine”. I’ve got a 4TB external that had 80+ PS4 games (mostly disc versions) all installed on it and when I tried to use it with my PS5 it crashed so hard it corrupted it beyond repair and it had to be reformatted so everything was lost. Thankfully my save data was all cloud backed up. I tried a couple more times to reinstall a handful of games using the disc and like you I just kept getting crash after crash so I gave up and put it away. Had no problems for about 2 weeks now not using it until today. Space is getting very low so decided to give it another go. Plugged it in, started transferring a couple of games over and bang, crashed! How much longer will we have to wait? Or do we have defunct consoles!?

[@BWOne]

I'm hoping we get an update soon on it as storage expansion is needed for PS5

[@freedumbrings3935]

Idk why buy my 2 tb external works fine. I've crashed twice now playing spiderman remastered but that game is bricking consoles so idk....

[@BWOne]

@@freedumbrings3935 I think there may also be an issue with internal saving as I’ve had issues with that game as well