PS5 Repair - Sony Refused to fix it.

[@T313COmun1s7]

20 years ago I would have said that component level repair like this was basically dead. Thanks to shops like yours, people like you, and the power of KZbin to compel people to repair rather than replace, it is making a comeback. This was a dying art, and much like many old trades such as blacksmithing, and others, it is great to see it making a return.

[@GAMEBAYGAMING]

W comment

[@ronkali5365]

You are so right, all those little fix shops are gone

[@nybiggs]

The reason it’s dead is because the pricing is so aggressive it often just makes more sense to buy new. Lookup north ridge fix on Google reviews. A lot of the one star reviews are from customers saying north ridge fix charged as much or more than a new replacement.

[@ztechrepairs]

I transitioned to more industrial board repair work. Printer boards, hvac boards, pool heater boards, etc. I've got more work than I know what to do with!!

[@BentlysBudgetBuilds]

Thank you so much for your videos. It's extremely important to have local repair shops that can handle this kind of thing for people, and I wouldn't have even attempted this repair if I hadn't watched your video. You have much more experience than me, but seeing you do things lets me know it's possible. Because of this, your expertise and knowledge not only helps out your community, but one all the way on the other side of the US! Whenever I need to look up a repair, I always check this channel first!

[@dany-ps2my]

Awesome job as always, I thought it was going to be alot worse when you said customer worked on it, at least he didn't destroy it

[@Shamzta]

The power of flux compels you! In all seriousness - another excellent repair!

[@holyandrei]

I would say that the customer did a decent job. He was close to finish the job. Not blowing that component from there was a good job, not perfect, but ok.

[@igrewold]

Good viewpoint

[@Dracula.25]

Yes indeed , i was shocked when i saw the pin's lined perfectly , he does a great job 👏

[@man_eating_monkey]

@@Dracula.25 The customer never removed the HDMI connector in the first place. You can see that the solder blobs on the ground pins are factory joins. All he did was either blow some hot air or run a soldering iron over the data pins in an attempt to rejoin them to the board.

[@markmoffat1980]

And had the balls to atleast try to fix it... The most trash it, something thats broken needs a second Chance

[@MJPilote]

About all he was missing to succeed was flux and it would have been ok.

[@micjisters]

i stared with my mouth open until the end. very impressed. anytime someone makes something look easy u can bet it's not. i'm going to watch again. great job.

[@robertpage2023]

I would have assumed after seeing the pins not soldered that the customer either didn't have the equipment to even see the tiny pins to make them each soldered or didn't think that soldering the pins was even necessary assuming that it was already connected. Lack of equipment and or lack of experience here. Great Show!

[@PepsiManX360]

I wish I knew how to do these things… I tried, but can’t because of my shaky hands from seizures. Amazing to see what people can do in repairs shops.

[@zybch]

You should apply for a job with an apple repairer. They quality of much of the work these authorized/approved clowns do looks like they hire directly from a geriatric ward.

[@repeekyraidcero]

Didn't they just say they can't...

[@UnseenEternalStudios]

@@repeekyraidcero do you know what a geriatric ward is l?

[@TheOfficialSethos]

@@repeekyraidcero His joke went over your head I think

[@chubbysumo2230]

Customer tried, customer admitted he fucked up, he sent it to somebody else. This is one of those cases where it's like hey he almost had it, and it wasn't a terrible job. Credit where it's due, he stopped before he did any more damage.

[@d3vilman69]

If want to DIY repair, It is crucial to realize when to stop before the damage is irreversible

[@hadibq]

so satisfying to watch how a solder repair should be done + the board cleaning of course!! 👍 Great job Alex!

[@LouieGMDesign]

Great work. That repair looked better than factory brand new. I will definitely keep you in mind if I ever need a gaming console repair.

[@corvettebob96]

I am still at watching the pins jiggle but don't see missing traces yet. I can understand the customers desperation to fix it themself. With a good microscope and many more Alex videos, he might have had a chance. It took me 10 tries to get the backlight chip to stick on a nintendo switch lite. 1/16" x 1/16" with 9 pads. I am proud of my success.

[@samholdsworth420]

I think a lot of people give up really quickly when it comes to soldering. I've been doing it for like the past 6 years and I still suck at it 😂

[@corvettebob96]

@@samholdsworth420 I have been soldering since I was 12. In 1982, I built a kit from Radio Shack that scrambled TV signals. I still have a 120V test light I made in the 9th grade. I have been hooked ever since even tho I don't completely understand how all the pieces work together on the boards. General wire soldering here and there lately. Occasionally, I will try to fix other things. I had no problems until about the 1990s. Watching youtube, I realized it was because I learned using leaded solder! The non lead solder doesn't flow well for me. I also learned the importance of good flux recently! I do have a very good microscope for hobby soldering. My newer soldering irons are mediocre. I don't do mass repairs like Alex but enjoy trying to fix stuff.

[@lextoonstudio6090]

this is what i love. repairing stuff on your own. who needs anyone when you can do a better job yourself.

[@GeorgeHelmut]

Years back I had a SONY Vaio notebook were the click buttons and the wifi switch stopped working after shortly time. As the device was still under warranty, I sent it to SONY for repair. They refused warranty as per their policy mechanical components are not covered. They proposed a change of the mainboard which would have cost 85% of the entire notebook. I refused and got the thing back. After opening of the notebook, the problem jumped to my eyes: The mainboard was soaked in flux remains and corrosion was ongoing like hell. Especially the mechanical components looked like greenish flower cabbage growing out of them. Even after sending the photos to SONY they still refused a warranty repair. It was obvious that this was a manufacturing defect by improper washing of the board after soldering. But still, they hide behind their company policy. My comment that this never ever should have passed a quality control was simply ignored. Form this moment I made my personal policy: Never again buy a SONY product either private or in business. In my opinion a company that treats a customer in such a way has no right to exist any longer. By the way: I repaid the board for a few bucks by changing the buttons and switches and sold it. I like photography. Yes, SONY cameras are the most advanced int the marked. But I will never buy one...

[@robmacario4198]

This guy can fix anything on PCB devastating awesome

[@MFreeman]

I'm glad the KZbin algorithm has blessed me with your channel. Learning a lot. Thanks.

[@armador72]

I congratulate you for such a successful work. You are the ones who add value to the products. I wish you continued success

[@lucky-bf3kd]

Anyone who thinks this is a simple fix. Just let them try to fix the usb cable. I'm not into electronics but my dad was. It takes a few years of experience and knowledge of electronics. Man does not deserve dislikes

[@Druid_Plow]

2:12 Honestly looks like a pretty decent effort, no major damage. With some more practice I'll bet this customer will be able to have successful repairs.

[@rockdude1986uk]

I absolutely love your work. I've been watching for a few years now and it's helped inspire me to get into electronics repair. Keep up the good content 👍

[@raiyu1985]

Do you which camera he is using?

[@defaultdotxbe]

@@raiyu1985 There's a link in the description (Microscope)

[@raiyu1985]

@@defaultdotxbe Thanks, I figured.

[@richardlyd7450]

I used to work for Sony here in the UK...(TV manufacturing)..the amount of return where customers damaged sockets..etc..and expected free replacement/repairs...was a joke!..some customers had no common sense..or respect for their new devices...

[@mindofvirtuoso3358]

@@carlosesteban5601 there is a big difference in the cases you mentioned.

[@coolmonkey5269]

but they must fix it bcz their hdmi is weak

[@sasuke65743]

That doesn't mean the company gets paid 550 € and forget it.

[@richardlyd7450]

@@sasuke65743 yes it does!

[@Povertyy]

They charge 250usd in the us they better fix it

[@KrispyBizcut]

This is the very first video I've seen of yours but I just wanted to say thank goodness for people like you!!! Willing to help where big company's wont!won't!!

[@rylusnafilara1956]

Hey, Im from Germany, I suffer severe stick drift. Its absolutely awesome that repairing stuff is a viable option in the US. Around where I live you pay 40€-60€ if you want a ps5 controller repaired, while a new one with full warranty costs 70€. Its really difficuilt to get parts around here aswell. I tried to get some sticks on ebay but got scammed, and from googling I cant really seem to find another source that might be more reliable. So the only thing I can do is to open up my controller and put some WD-40 contact cleaner on the sticks to reduce the stick drift, but that only gives me a few months more time. From what I've heard the ps4 and ps5 sticks are the same thing, so i could use them aswell? Not that it changes anything because ebay is the only source known to me, and i kinda prefer to not having to cross that place.

[@I_SuperHiro_I]

I think we need a “Solid, Solid, Solid” shirt :)

[@wYatt121509]

I watched this video, and it is the first of yours that I have seen, and IMMEDIATELY subbed. Like your style and ability to not be stressed. I appreciate it.

[@hansyman7775]

Good job, I like how you have pride in your work and put on a new connector.

[@scienceandmatter8739]

Your VOICE IS PERFECT FOR AUDIO BOOKS/AUDIO DRAMA MAN.

[@aiminglow]

Watching on lunch at work as I'm having trouble with a PS5 HDMI repair. Did so many, no issue. All the sudden the capacitor has been coming loose (and disappearing) yet I'm following the same steps as all the others. Fun times.

[@TechProFury]

So what your saying, if hdmi is damaged, make sure to fry motherboard so they will replace it. And not think of hdmi at all. Got it

[@SENTINEL2086]

So this channel randomly came from the KZbin gods of knowledge seen the content and the level of respect. I can see why you have the gods approval instantly subscribed.

[@ProcessedDigitally]

I love it when he says "we are going to apply heat" you know things are going to get interesting!

[@jerryfacts9749]

Going back about 10 years ago I was working for an authorized service for Sony TV broadcast equipment. These were monitors and cameras. Very expensive equipment. If the user damaged the equipment even during warranty, the servicing was very expensive, but so was the equipment being service. I had a camera come in with a burn on the CCD imaging chips. The camera was used in a disco environment and a laser light was shone in to the camera. The block replacement was over $12K. The new cost of the camera was over $80K. The camera was only one year old. The customer accepted the estimate.

[@joseph_donovan]

"A think of beauty is a joy forever." The PS5 owner will be delighted with your repairing their games machine!

[@NSC-Modz]

SONY = FOR THE PLAYER$$$!!!

[@joseone69]

Just did one a couple of days ago that the costumer ripped the hdmi por off the board and even ripped that little capacitor too but was a successful repair .

[@polonavarro6177]

That happens when people think that with a $10 dlls soldering iron Will do the work . Takes experient and good Tools. And skill. Love to see your videos gretings from México .

[@troy8736]

I really enjoy how clean the circuit board looks after.....

[@FSHerrante]

Many manufacturers do this. If they consider the product have signs of user manipulation or bad use you have to pay an costs ammount that easily can be a 1/2 of the original prize of the product independent of the real issue. Normally when it happens the customers go to regular repair shops to find an economic fix.

[@rozslpr]

You guys are good! I do micro miniature component level repair! I like to watch others peoples work because it add another level to my skills. I never used a hot gun multi leg repair and use a knife edge tip that’s a pain in the butt to use. I discovered about a month ago something called no clean flux. Game changer because as you cleaning flux sometimes can be tough. Run and pad repairs? You also have lots for those?👍

[@danfrancis1984]

Glad the hear someone from the states actually pronounce the L in solder😂

[@cfamozcomputermetropolis7191]

Neatly done, big boss CAn you do a video on the basic tools one needs to have before starting a repair business please

[@nubatman]

You seriously do some impressive work.

[@mistwolf]

Amtech is the Brawndo of tech repair. "Flux! It's what solder craves!"

[@SpeedUpThatComputer]

The crazy thing is i had a phone for nearly two weeks before and it suddenly showed red lines on my screen and turned off and never came back on again. I sent it back in for warranty and they replaced the motherboard because it was fried. It took 3 weeks to get it to the designated repair center, repaired, and back to me and my phone company at the time reimbursed me for not being able to use the phone service for most of that month. The company i used at the time was boost mobile back when they was good. They was still on sprint at the time but the company itself was great, they had great phones and they had unlimited everything on a plan that would reward you for your loyalty by taking $5 off each time on your line when you make a set amount of on time payments.

[@argee99]

Sometimes Alex likes to troll. Thanks for the great content and God bless...

[@GinandTronics]

yeah he did a decent job, he just lacked confidence, and probably decent flux. if I worked at Sony, I would have soldered the pins, on the downlow

[@Freedomcustom]

given the condition of botched repair job by the owner had u attempted a fix that would be on ur head and not the company

[@dankan4459]

Haven't watched in a while but content is still great! Hope you're keeping well.

[@zee4uu4me]

Sony should have fixed and charged for it. It's a multinational company.

[@PrimoAngelo00]

If you pay half the console price they will probably fix it if not tempered.

[@melstead3981]

Way better than factory! Sony should do better. The customer shows loyalty to them by purchasing their product. It would have been good for Sony to show a little loyalty to the purchaser! Alex, once again shows up the manufacturer. Awesome work as usual. I sure do enjoy watching your videos. Please keep them coming. Once again, greetings from Ontario, Canada

[@EndomouEnd]

Actually if the customer didn't tamper with it sony would've repaired it. I don't think any kind of store would accept warranty if you messed with it

[@siontheodorus1501]

@@EndomouEnd even if he didn't tamper with it, Sony will still not fix it because he damaged the port by missusing it. Although i'm pretty sure sony would accept the repair job if he pay for it, but maybe it is more expensive

[@bslay4r]

I assume you sit a lot during the day so may I ask what type of chair do you use? I also need a good chair for a lot of sitting. Thanks.

[@WaRn00b85]

"I'm not gonna keep saying solid... but, I have to... Solid." SOLID repair and video man! Hahahaha

[@fraenkiboii]

The only actual purpose of that cap behind the HDMI connector is to serve as an indicator whether or not somebody else has worked on the board before and how good or bad the job is. If it's still there, chances are high you're gonna fix it. If it's gone, you're probably on the way to Hiroshima. :D

[@prutser67]

It's also a matter of risk assessment. If Sony repairs it, they have to give warranty on the repair. What did the customer do, most components are ESD sensitive. If damaged by static electricity, then it might start giving problems after months.

[@Zipa7]

Excellent work as always, I feel sorry for Big Boss though, having to put all those PS5 screws back in.

[@BVP001]

Once again perfect and helpful work style. I learned a lot over the time. So much thanks. I appreceate your videos very much. Greetings from Germany.

[@dracula3796]

I am watching your video with love and i am Mechaniker. You Do your job with ❤️

[@richardbell6045]

Hey Alexander the Awesome Alex, LoL thank you for mailing me back quick that I just order one of your t-shirts I like those, it's awesome right Alex.. good job work what you doing.. I always keep eyes for new videos to watch and learn and same other KZbinrs. :). Awesome work

[@lolX9J]

Customer probably didn’t have a microscope to check the hdmi connection. Too small to see with the naked eye.

[@MrEp5]

Insane! Considering it's the most easiest of repairs.

[@arthodart4712]

Awesome video, I'm working on learning proper soldering technique to repair some devoces at home.

[@beardymcbeardface69]

If you want to learn proper soldering, search for NASA's soldering course material. I worked in Navy Electronic Warfare and they put us through the NASA soldering course, back in the 80's. Some of it might not be as relevant today or outside of Navy or NASA work (like soldering wires to solder posts), but it covers what you'd need and more.

[@AmirZaimMohdZaini]

I have PS4 slim and had been done repasting several times even though the console still under warranty. Then the console doesn't boot and I sent to Sony for repair and even though I had tampered the sticker, Sony still allow my console to be fixed but came with such hefty price because the repair involves replacing the mobo and the PSU as well. In a meantime, Sony still allow your console to be fixed by official service center as long as your console is purchased within your country from authorized retailers and still have warranty intact. If warranty was voided, you have to pay for the service. Note that Sony will outright refusing to fix console if customer found bought import set even though you are willing to pay for fix.

[@malemex2002]

Great work as always. But friend. The L in the word solder is silent. Please.

[@squizz-bot854]

Big boss needs his own disassembly and reassembly channel

[@elektronika1608]

Nice job. I make my own flux, but i recommend your flux cause we know the secret of the best.

[@R.RHigashikata]

Had the same damage got er fixed, hallelujah for techs!

[@CrashnServers]

Solid. Solid as a rock. That's what this pin is.

[@shubhamsahuSD]

6:55 solid moment..and Big Boss at the end

[@ManCityGaming47]

The amount of repair I’ve seen for HDMI port i think it should be covered this tells me they are installed weak. My Xbox one is super strong while ps5 wiggles a lot. You should always buy an extended warranty because they cover accidental and damage. It’s only 50$ for 3 year I got that for my PS5 and XBox Series X for 60$ for 3 years. I wish I could micro solider my hand shake lol.

[@richardpauly1635]

My extended warranty almost gone had my ps5 since December 2021

[@SagatClan108]

A master at his craft. This my first time watching a video like this and it puts Sony in the doghouse when it comes to repair. Maybe I'm like many others that disagree with Sony's policy treating equipment like a vehicle. And understandably they're trying to lower costs. But they should have gave the customer the option to pay for the repair instead of shipping it back on repaired. How else do you build a relationship with your dealership if you're telling them you won't fix the car you created. But that's just my two cents.

[@cpK054L]

Looked like the customer was trying to melt the pins into the pads😂

[@MsHaiducu]

This type of repairs need to be encouraged. Why buy sth new and waste resources when sth can be fixed.

[@markwilliam3162]

Better than factory ...........great work

[@chacho6032]

Too good man, too good… im speechless

[@RayanMADAO]

If companies like Sony could find technicians as skilled as you they would offer similar services but it's too rare to find skilled enough people for component level repair to be a viable service for those companies

[@Javelin3o4]

How do soo many people break hdmi ports? I've never broke a port on any of my consoles.

[@ytmsz98]

What temperature do you use for connectors reflow? Also is this cap so critical? It's not going to work without it? Just wondering..

[@shadowtuy]

Was also curious, can't seem to get a good balance of heat without flash melting plastic.

[@Theoldenmage]

@@shadowtuy for heat try using kapton tape, it helps shield components and plastic

[@HD-wf3bp]

Nice video! I cant wait until I can fix this kind of stuff too. I ordered a PS4 really bad looking but for a good price. I got scammed so no repair for me :( I like seeing those pins so solid ^^

[@ChuckHickl]

"It's just common sense..." I hear young people's heads exploding all the way here in Arkansas. Good luck with that!

[@evalangley3985]

I am an electrical engineer, and I must admit that my soldering skills are basic at best. I wish I was able to make those type of repairs.

[@beto12345]

Once again you make it look easy...

[@asoawrahman9218]

You can also tin the pin of the hdmi port for better connection ❤

[@abbasmohammadbeygi2055]

It was great, as always, thank you for the training

[@houss59200]

I love your soldering skills

[@zzaartttart8093]

masterfully executed sir ❤️🔥

[@shady4422]

Alex made that look so easy.If id of tried that i would of burnt the house down 😂

[@sandrobahry2558]

Sometimes you are soldering the back first, sometimes the inverse. It it depends from which factor? The connector shape?

[@Avose243]

Why do you add so much solder to the 4 rear leg joins? Is it to try make the physical join stronger? Looks like far more than is required for just an electrical connection.

[@petemiddleton64]

nice Job as always Alex

[@jamesballock1768]

Masterful, like Stradivari !

[@mrhow2712]

This dude has skillz!

[@TexanWolverine]

I havent been getting video notifications for this channel in quite awhile. I browsed thru notifications.. some reason i do not see it.. was starting to wonder what happened to the channel

[@rolandm9750]

People also have to realise that warranty doesn't last forever either. PS5 and vast majority of other electronics only have a 1yr warranty--it's a pretty short time period. Plus it had to have been bought first-hand or at least have the original receipt (i.e. not purchased used from someone). I'd imagine if it were under warranty, the customer would not attempted a fix themselves, they would have just sent it in. Sony might still have repaired it if they were within warranty, even if it's possible the HDMI port could have been damaged due to "misuse". Fact is a lot of these fail and there's not really any rough handling involved and Sony is well aware of that. As said though the warranty is pretty short, most people are out of it when a problem occurs. Sony would also likely have repaired it, at cost & outside of warranty, had the owner not attempted to fix it themselves. However a shop like Northridge here would probably be cheaper anyway :) so really there's no point to "sending it to Sony" once that 365 day warranty is gone. Just take it to a reputable shop that's versed in microsoldering and electronics repair.

[@dericjames2018]

Sony allows to fix after warranty is over but you have to pay $250 to fix it.

[@Pablo_Sito]

Well done bro, you really inspire me, I wish I could fix boards 1/4 as good as you can, I'd make a lot of money here in Nigeria, LOL 😄My hat off to you Boss! You're the best. I'd be grateful for any tips in the right direction, Thanks.👏👍👊

Solid success on solid video.

[@ShadowGunner1]

What's soldering melting temp? Also does the PlayStation give off enough heat to melt the HDMI port connector? I can look it up but I'm old fashion😊

[@los3627]

😎👍Super nice job done my friend.👏👏👏

[@MikeHawk1969]

yea the soldering iron work was perfect

[@thenman23]

how is everybody destroying their hdmi? i understand its cheaply made but still be a little slower and more gentle when inserting and pulling out

[@gustavosoto8644]

Seeing that flux moving back was dope!!!!! HELL YEAH! BETTER THAN SONY.😅😅😅😅😅

[@WTFStopPlease]

Awesome job and awesome job Big boss… awesome Alex..l watched it twice lol