Quick Guide: Dual Camera Drive Recorder | 2023 Nissan Accessories

[@nissanusa]

Upgrade your Nissan with innovative technology to help keep you and your vehicle safe. Explore all accessories: parts.nissanusa.com/?dcp=sno.ytb

[@Tomcollinssells77007]

How do I get an Operations Manual for the camera? I am not able to figure out how to access the recordings or to make sure I have it set to record.

[@WhiteArtsMagic]

How do I connect the app to this?

[@DanaWright-y8u]

Do not buy this. It’s completely disfunctional and way too expensive. No instructions are provided with the camera or by the dealers that install them. I found the instructions online and got it connected and working but it doesn’t stay connected. The software is junk. It also resets the password often. I even had two IT specialists check it to see if I was doing anything wrong even though I was sure I wasn’t. They both recommended I get rid of it because it’s pointless. I only bought this because I thought it would work better with my Nissan vehicle. It does not. Nissan should stop pushing this part. It’s a disgrace.

[@nissanusa]

We regret to learn of your frustrations, Dana. If there is anything we can learn more about, please send us a Private Message on Facebook with more details. Thank you.

[@ninoblacque951]

Thank you for the heads up,I thought about getting one of these for my 2023 Altima,but I don't want to mess with it if it doesn't work correctly

[@DanaWright-y8u]

@@ninoblacque951 glad to help. And just to update you, it still doesn’t work and I’m having it removed next week. I’m beyond angry and frustrated but I will be glad to be rid of it.

[@ninoblacque951]

@user-kx5gk9lk6n I'm sorry that happened to you Dana,but I hope you can get something else that will work for you,because I believe we all need cameras in our vehicles nowadays.

[@DanaWright-y8u]

@@ninoblacque951 thank you. I will be doing that. My friend recently bought one that works well and no installation costs. I’ll be getting that one.

[@scottt1412]

I realize Nissan is going for the money for dealer installed, but it would be really nice to understand if there is a Nissan specific usb or similar power connector up there for the do it yourself crowd.. i recently purchased a Nissan, i own an expensive cam already and i really just want too know if i can get power up there without having to get a dongar adapter or long cable routing. Thanks!

[@brandong.8303]

My truck has a camera that shows the front, back and 360 view when I reverse. Why don't car makers build a recorder into their systems to record this. The cameras are already in place, shouldn't need a dash cam.

[@lancecorporal9894]

We think alike, I stated on a forum the other day that it would be great if a smart phone could connect to a vehicle’s cameras and Apple or Samsung could come up with an app to have the smartphone record to the cloud

[@76jangelle]

Nissan stated via Facebook messenger that you can live view from anywhere however, when the vehicle is turned off, the hotspot needed for the live feed via the cloud turns off and it appears the camera turns goes into a sleep mode or turns off. Anyone have a solution? Trying to save a trip to the Dealership.

[@grahamhooper6674]

Need better instruction on how to create and connect to the cloud app. The app manual is missing some directions. Would be good to be able to access the cloud from a desktop.

[@7mpowerd]

So Nissan is helping Altima energy be filmed first hand.

[@clairelofrese6861]

The camera was mounted, i have the app and Device ID but I need the Security Key which is sandwiched between the mount and device. I can’t remove it- is there any advice on how to find this key?

[@nissanusa]

Hello, Claire. The Drive Recorder can be detached from the bracket, there are two tabs on both sides which need to be pressed together and at same time then pull the camera towards the headliner. Then to attach again it is necessary to mount the Dash Camera into the brackets sliding downwards with the camera on the bracket to sits on it, it will sound a “Click” to confirm camera perfectly attached to the bracket, and to make sure was sitting properly please pull the camera upwards to confirm there is no movement. Please let us know if you have any further questions.

[@nissanusa]

@chhetri6240 Hello. We are sorry to hear of your frustration and would like to be of assistance. You can find your Device ID and Security Key on the back side of the Dual Camera Drive Recorder. To access this, we encourage you to follow the steps we provided above. If you have any additional questions or concerns, please let us know.

[@sandeeenglish7757]

​@@nissanusa I've been trying those 2 tabs and sliding unit toward the headliner for almost an hour now. No joy. The absolute frustration and disgust i feel for Nissan is through the roof. There are too many other brands to give my very hard earned cash to. It's not Nissan anymore. It's Never-Again-Nissan from here on out.

[@4everyoung65]

@@sandeeenglish7757 hi, I’m having the same problem. Did you manage to remove the dashcam? Dashcam was installed by the dealership and I’m struggling to remove it so I can see the ID. It’s like they superglued it to the windshield 😢

[@scottkreutz7640]

​@nissanusa What is a headliner? Is that the front of the car or the back? I cannot get the camera off.

[@joshlazko2953]

Can you install the Nissan dual camera to any car? Or it only works for specified Nissan vehicles.

[@nissanusa]

Thanks for your interest! This product was made to fit 40 Nissan vehicle variants between the 2021 and 2024 model years.

[@phillipraynorfriendshipschanne]

I just bought a 2023 Nissan Platinum and it has dual dash cam in it. I could not make it connected to my phone so i could see or view the recorded . Or do it with my phone at all. We went back to dealership and they did not even know how to operate it and they dont have security and id key they said. They said its new add ons and they dont know how to

[@nissanusa]

Thank you for reaching out to us. If you would like us to assist you, please send us a Private Message on Facebook. Be sure to include your 17-digit VIN and the full name registered to the vehicle. Thank you.

[@JohnFormisano-lv8dd]

I agree completely ! I also went to my dealer, researched it and have had no luck! UNBEIEVABLE!!

[@PLATINUM2U]

Wouldn't it make more sense to put a camera in the rear that records the back of the vehicle 🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦🤦

[@IngoPagels]

just get a second cam.

[@lw1437]

Or use all the camaras that all ready on the car.

[@randallmckenny5194]

I want to use a microsd card larger than the 16gb that comes with it. I have tried other microsd cards and the unit gives an error beep. Are there any cards that work with this or do they need to be formatted in a specific way?

[@nissanusa]

Hello, thank you for your inquiry. The Drive Recorder maximum supported capacity is 32GB making the 1tb Micro SD Card not supported by the device. We apologize for any inconvenience this may have caused.

[@JohnFormisano-lv8dd]

what app??????

[@metrotek5]

You can also access it with an app on you smartphone

[@adobongadobe]

I have this camera installed on my Pathfinder and today is the day I need it so I downloaded the video from the car and copied it to my computer and played the video to get the plate number of the offending party. It was taken around 4pm in bright daylight and the plate number cannot be read! What an expensive piece of trash. After having a Viofo 4k dashcam on my Sentra for years I find it incredulous that a new Nissan-branded dashcam gives such disappointing output. I don't think it's even 1080p or if it is the quality is so low you can't even read the plate number on the car in front of you. Is this really what we should expect from this dashcam?

[@nissanusa]

Hello. We're glad to hear that you are safe after this incident. Please visit a local Nissan dealer to have your Dash Cam looked over by a Service Technician, as they are in the best position to further review your concerns. Visit www.nissanusa.com/dealer-locator.html to schedule an appointment. If you’d like to speak with our Consumer Affairs department regarding this matter, call 1-800-NISSAN-1, M-F from 7am-8pm or on Sat. 7am-5pm CT. Thank you.

[@nissanusa]

Hello there. Upon further thought, our team would like the opportunity to look into this matter further. When you have a moment, can you please send us a Private Message on Facebook with your full name, the name of your servicing Nissan dealership and your 17-digit VIN? Thank you.

[@jeremykayy]

@@nissanusaAdjudicate this is public you coward.

[@Joetrgo-u4v]

Can the dealer install this

[@nissanusa]

Hi, Joe. Yes, the Dual Camera Drive Recorder is a dealer-installed accessory. We recommend reaching out to your local Nissan dealership for the best assistance with any further questions you may have regarding this part. Contact information can be found here: www.nissanusa.com/dealer-locator.html.

[@jeremykayy]

Yes they can install it but won’t be able to help you set it up or connect. Nissan has no idea what they’re doing. They bought these from a South Korean company and then called them “specific to Nissan”. None of the software is Nissan owned so they are clueless. Terrible privacy risk too.

[@sandeeenglish7757]

DO NOT BUY THIS DASHCAM If you're in the mood to waste money, send me a check for the cost of the cam and installation to offset the money I wasted.

[@MrJacksspleen]

My Nissan dealer tried to charge me 8 hours labor to install it! It took me two hours to do it myself, and I could do it again in an hour.

[@IngoPagels]

I own a 2020 Leaf. Is it possible to upgrade it with this dashcam? Next problem: I life in germany. Will it fit into a german Leaf?

[@WhiteArtsMagic]

How’s your 2020 leaf holding up?

[@IngoPagels]

@@WhiteArtsMagicruns perfect. No problems. Why asking?

[@WhiteArtsMagic]

@@IngoPagels Just hearing things about electric cars over time and want to see how yours was running

[@Overly_nourished_entity]

Does this work with 2023 Nissan Rouge S

[@nissanusa]

Hello there. Unfortunately, the Dual Camera Driver Recorder is not compatible with the 2023 Rogue S. Thank you for reaching out to us.

[@sandeeenglish7757]

Be grateful it doesn't work on your car! Now you won't be out several hundred dollars and have a useless object stuck to your windshield and hardwired to your car!

[@asatar2]

Don't Buy, its trash.. I bought it and got it installed on my 2023 Infiniti Qx60, its recommended dash cam for my car. I thought it will work better than other dash cams since its Nissan! Very poor software experience, the camera worked well for one week, now parking mode is not working anymore! The camera works only when driving! Not sure if I can return it and buy a 3rd party camera! I spent a lot on it, state of the art cameras are sold half price at Amazon

[@nissanusa]

Hello, Ahmad. We sincerely regret to hear of your frustrations. For the best assistance with your vehicle, we recommend contacting our friends at INFINITI here: facebook.com/INFINITI/. Rest assured, they are in the best position to review your concern.

[@StephanieRusch]

This camera is beyond frustrating. It’s expensive and does not work correctly. Almost impossible to set up, once it’s set up, it does not stay working long. Sounds like a really annoying door bell as you drive down the road. I love my 23 frontier but this camera is terrible.

[@nissanusa]

We sincerely regret to hear of your concerns and dissatisfaction regarding your Frontier. Please send us a Private Message with additional details on our Facebook page, as we would like the opportunity to look into this matter. Be sure to include the full name registered to your vehicle and your 17-digit VIN. Thank you.

[@mtdsurveying3873]

Why a private message, just solve it here, so we all can learn what’s going on, maybe you will get less frustrated people, @@nissanusa

[@JMCfishing]

where to find the id number securty number?

[@nissanusa]

You can find your Device ID and Security Key on the back side of the Dual Camera Drive Recorder. Let us know if you have any additional questions.

[@JMCfishing]

how temove the camera

[@xxbatflowerxx]

Who is here after the Mozilla report? Can't wait to have my facial expressions monitored!

[@firasshouman]

Can somebody please help me know where I could find my device ID and my key ID I got the confirmation email but when I click certification it just says you’ve been authenticated that’s it but it keep asking for my device ID and key ID

[@sepefrio5795]

I am having the same problem. Can’t create an account. I can see live view, but no saved videos, if it is even saving them.

[@sepefrio5795]

BTW @NissanUSA if you have another way to contact you, please include it. I do not use Facebook.

[@nissanusa]

Hello, thank you for reaching out. For assistance with your inquiry, please send us a Private Message on our official Facebook account. You may do so by visiting facebook.com/nissanusa. We look forward to hearing from you.

[@nissanusa]

Hi there. We're sorry to hear of your concerns and would be happy to assist. You can reach out to us via X here: twitter.com/NissanUSA if you do not have a Facebook account. If you do not have X, please contact your local Nissan Service department for support. You may find a location near you by visiting www.nissanusa.com/dealer-locator.html. Thank you.

[@sandeeenglish7757]

🙄 Ov vey!

[@LaterraBacon]

Where can I find the password to connect the camera up?

[@nissanusa]

Hello, Laterra. For the best support, we recommend following the steps below: 1. Turn on the Drive Recorder and your phone's Wi-Fi. 2. Connect to the network "MDRIVEXXXXXXXXXX" (Initial password: 0123456789). 3. Open "mDriveRecorder" app and select "Connect to drive recorder." 4. Once app is linked to Drive Recorder, "Linked to MDRIVEXXXXXXXXXX" pop up will appear on the bottom of the app. Should you need additional assistance, feel free to reach back out to us.

[@Tomcollinssells77007]

No instructions were given and no one at the dealership knows how to work it. Pretty worthless purchase. And I was given no refund for it. They can not even tell you the name of the App to go with it.

[@nissanusa]

Hello, Tom. We regret to hear of your concerns. Please send us a Private Message via Facebook with your 17-digit VIN, your KZbin username and any additional details so that we may provide further support. Thank you.

[@rayjay896]

Does Nissan have rights to any video and audio recordings stored on the cloud?

[@mufassiruddinmohammed3919]

When would this be available in Canada

[@nathanbraida1102]

Probably never. We don't even have Performance or Sport trims yet available that aren't sold as "used" for 70-85 grand. Order bank for current Z's is closed. I've been waiting on my Performance order from January 2022

[@dvldawg8742]

I just purchased a brand new Nissan Pathfinder Platinum with the mDriveRecorder install by the Manufacturer. Today I decided to try finding out how this Cam work. 3 hrs later with my car running and wasting Gas, I could not get this thing to work, except blinking Blue and Red lights next to REC button. I even went and subscribe with the App, and still get can not get it to connect to my iPhone. I check my WiFi and Bluetooth to see if anything paired up, just to find out that the SN/Device # is listed secured with all other WiFi Accounts. I tap on it just as I will do when switching to other accounts, it opens, but asking for device " Password " Can someone tell me please what is the God forsaken "Password " this thing is asking for? My Dealership is no help, because they are not familiar with how this thing work. Thank you

[@nissanusa]

Hello, thank you for reaching out. For the best support, we recommend following the steps below: 1. Turn on the Drive Recorder and your phone's Wi-Fi 2. Connect to the network "MDRIVEXXXXXXXXXX" (Initial password: 0123456789) 3. Open "mDriveRecorder" app and select "Coneect to drive recorder" 4. Once app is linked to Drive Recorder, "Linked to MDRIVEXXXXXXXXXX" pop up will appear on the bottom of the app Should you need additional assistance, feel free to reach back out to us.

[@sabine202]

It doesn't work. No one knows how to get it running including the dealership. Continually says incorrect password. Won't connect to Cloud. Turns off when you leave car so won't record breaking attempts which is what I bought it for. Wifi messes up phone and car wifi on Infiniti QX 60. MOTREX IGNORES emails asking for help so there is no customer service. Not Infiniti/Nissan usual standards.

[@nissanusa]

Hello. We're sincerely sorry to hear of your frustrations and would like to look into this matter further. At your earliest convenience, please send us a Private Message on Facebook with the full name registered to your INFINITI, the 17-digit VIN and your best contact number.

[@sabine202]

@@nissanusa thank you so much. I have requested membership in the private group and am waiting acceptance

[@MrShadowsports]

Nissan, you can do better. What kind of chip does the camera have. What is the maximum aperture? These are what define low light performance. No App listed in Google Play, and numerous posts from owners stating their dealer cannot help with set up or connection. $300 accessory, $45k car and no support. Up your game.

[@nissanusa]

Thank you for reaching out. The Dual Camera Drive Recorder uses a microSD card, which is provided at the time of purchase. The maximum aperture for the device is F/1.8. Lastly, you can find the companion app by searching "mDriveRecorder App" in the Google Play Store per instructions in the Quick Reference Guide, pg.2. Let us know if you have any additional questions.

[@jeremykayy]

Do NOT buy this equipment. It is trash. That is all.

[@nissanusa]

Jeremy, have you had a negative experience with our Dual Camera Drive Recorder? If so, we'd like to learn more and ask that you please send us a Private Message on Facebook with additional information. Thank you.

[@mtdsurveying3873]

FYI when i see this response and not follow up, makes me think he’s right@@nissanusa

[@ScottBlair-c5u]

@@nissanusa I have experience with it in my brand new 2025 Pathfinder and it indeed is TRASH!

[@cliattjohn2187]

I was stupid and got ripped off. Do not buy this garbage.

[@nissanusa]

We sincerely regret to hear of your dissatisfaction. So that we may look into this matter further, please reach out to us directly via Facebook. When messaging us, please include your 17-digit VIN, the full name registered to your Nissan, your KZbin username and additional details regarding your experience.

[@sushmakarkangari]

How to connect cam recorder to the drive app@nissanusa

[@nissanusa]

For the best support, we recommend following the steps below: 1. Turn on the Drive Recorder and your phone's Wi-Fi 2. Connect to the network "MDRIVEXXXXXXXXXX" (Initial password: 0123456789) 3. Open "mDriveRecorder" app and select "Connect to drive recorder" 4. Once app is linked to Drive Recorder, "Linked to MDRIVEXXXXXXXXXX" pop-up will appear on the bottom of the app Should you need additional assistance, feel free to reach back out to us.