Radio Doesn’t Work on a 2015 Ford Fusion

This video shows the diagnosis and repair of a 2015 Ford Fusion with no sound from the radio. Video also shows how to replace the Audio Control Module (ACM) and perform a programable module installation.

[@bige12655]

Bro all I can do is take my hat off to you You're done some perfect excellent explaining job. I'm also like that one-handed smooth work. Keep up the good work and may the Lord smile upon you for that superb job. All I can say you the man!

[@CarShopTalk]

Thanks! It’s always good to hear.

[@hexum9449]

This video was extremely helpful, thank you! I sent my ACM in to a company that fixes them. This video helped me remove the ACM and reinstall it. It also helped me decide not to buy a used ACM as I don't want to mess around with programming the new one.

[@CarShopTalk]

Glad it helped.

[@waynerobinsontech]

My daughter's 2013 Ford Fusion Hybrid was having the exact same issue you described here. The AM and FM functions did not work and there was no sound whatsoever. I removed the ACM and used the part number to ensure I got the same part from a Ford wrecking yard. I got the part for $100, installed it in 15 minutes and everything is back the way it was. THANK YOU for the video!

[@CarShopTalk]

Glad it helped! You’re welcome.

[@alexanderr3098]

THANK YOU very much !!! You saved me a good $$$ I took everything apart did a good old clean up with compress air, reset, put it back together and boom !! Ready to Rock & Roll literally!!

[@CarShopTalk]

That’s great! And you’re very welcome.

[@Richardm.8146]

So you didn't replaced it? Only reset it ? How? By unplugging the cables??

[@AdolfoGarcia-tw8hx]

Not all heroes wear capes 🏁 your awesome.. good detailed video

[@CarShopTalk]

Thanks! Glad it helped.

[@DavidJohnson-no3vb]

Well done, detailed how-to video. I have done many Jobs with video assistance, but your detailed walk-through on this job in this video tops them all. You have literally saved me about $800 vs having the dealer replace it. Thank you.

[@CarShopTalk]

Glad it helped

[@littlegem357]

@@CarShopTalk wish I could do this on my own :( this just happened to me!! I don’t have the ability to do any type of reprogramming after it soo. Got all the popping noises first and then went out and same as your video wouldn’t let me go from AM to FM, same exact problems! I will have to go to the dealer :(

[@CarShopTalk]

@@littlegem357 That’s one of the problems with modern electronics. It’s impossible to justify buying the required equipment to use once.

[@johnpetz4058]

Your video was a godsend...saved me a pile of money since 1)my wife's 2014 Fusion SE had the exact same symptoms and 2)the ACM was available refurbished for a mere $185 from JEGS online. I was unable to get ForScan to program the ACM but everything appears to be working. My wife claims the Sirius radio presets are not working but perhaps a local shop can program the unit if that is the issue. Thank you so much!!

[@CarShopTalk]

You’re welcome! The as-built data is probably the problem with the Sirius. I think a lot of the as-built data is for configuration of satelite, and they usually set satelite related codes if the as-built data isn’t programmed, but usually everything else works in the mean time.

[@Burke396]

Hey I know it's been a year for you but my 14 fusion just got the same symptoms. Do you happen to have a link to the acm? Any help would be appreciated as I can't find any. Thank u!

[@BarryEllis-od3kw]

That was awesome. That is exactly my problem. Well done video.

[@CarShopTalk]

Glad it helped! Thanks

[@gunnarbanks5501]

So happy I found this video, I have a 2013 Lincoln MKS with the same problem, and two dealers could not figure out a solution. Just ordered the part, crossing my fingers this works!

[@CarShopTalk]

Hopefully that takes care of it for you! I’m glad it helped.

[@gunnarbanks5501]

@@CarShopTalk It works!!!!!! Thank you!!!!

[@CarShopTalk]

@@gunnarbanks5501 You’re welcome. Glad it helped.

[@syvetriasimmons8224]

@@gunnarbanks5501 Hello, I have a 2014 Lincoln MKS with the same problem. May I ask, where did you order the part? Do you by any chance still have the link of where the part was ordered?

[@syvetriasimmons8224]

@UC60anDoEVrNwc5DmcXATh9g thank you. Is it called an Audio Control Module?

[@user-rc4ke7ld4q]

Thanks a lot for the video! I just fixed my car with the same issue.

[@CarShopTalk]

Glad it helped.

[@brandonknoche9607]

Hi do I have to connect a computer to it or can I just switch it out

[@user-rc4ke7ld4q]

@@brandonknoche9607 it’s fairly easy. You don’t need to connect to computer. You just need replace it , I found the same part on eBay

[@chrisriv07]

Thank you. I did it, it works.

[@CarShopTalk]

Glad it helped

[@brandonknoche9607]

Do I have to connect a computer or can I just switch out the radio

[@jameswesley8816]

Thanks for the info My 2013 MKS is doing just that

[@CarShopTalk]

Glad it helped.

[@CatWhiskerClaws]

Hi there! So I am having the same audio issue with my 2014 Fusion. Would i need to have/use the program for the ACM? or could i just use it as is? If i would need it were could I get it

[@sabahjason1]

I wish if I can give you millions likes 👍

[@CarShopTalk]

Thank you

[@anwarlucas]

Was there an update for sync? Also the radio has a diagnostic mode to test for sound

[@rishikeshrama7482]

I have same problem with my ford fusion 2015 so what can I do now to fix it? I don't have a connector to like same ..

[@rileyclayton3344]

I replaced my ACM with a used one of the exact same model # but it did not fix the issue. Any suggestions on what to do next?

[@stephenlozada7158]

Someone time stamp the answer

[@charlietillman5910]

You did a good job on showing how to troubleshoot that audio problems. I have a 2014 Fusion no problem with audio but the console light stays on way too long I have reduced it to five seconds the dash goes off but the console and radio delays for about ten minutes is there anything I can do to reset or shorten the time before light power off? And rhanks again.

[@CarShopTalk]

They should turn off when you open the drivers door. If the don’t the battery saver shuts them off after 10 to 15 minutes. It’s probably the door ajar switch on the latch.

[@matthewaccetturo419]

My 2015 has the same problem, thanks. This should be covered by warranty imo.

[@CarShopTalk]

You’re welcome. Extended coverage on it would be nice because it does seem to be a problem.

[@rishikeshrama7482]

How much does the new module cost you?

[@Burke396]

I have the same car with the exact same issue. I guess my problem now is how im going to get it programed if i replace it.

[@jacobthomas0323]

I have the same problem as this and I work at ford dealership and ran the acm for codes and nothing popped up so I leaning towards the acm more now after seeing this video

[@CarShopTalk]

I’ve been seeing quite a few ACM’s with no codes, but no audio output in the last 6 months. Some times they fail the on demand test so it’s worth trying. Things seem to go in spurts. We used to see a ton of APIM / Sync failures, but lately it always seems to be the ACM. Glad it helped.

[@pepechecosanty]

Where you buy?

[@frankmontez6853]

Does someone know if the 16 Focus SE audio control module works in a 15 Fusion SE ?

[@brotherhood_ofstreetracers4268]

I just picked one up and the check engine is on traction control disabled abs and hill start disabled and this in your video. Have an appoint with ford but not for another month . It runs fine just tighter steering and annoying lights

[@CarShopTalk]

I’ve been seeing quite a few with broken wires behind the inner fender liner going to the front abs sensors lately.

[@brotherhood_ofstreetracers4268]

@@CarShopTalkended up having to replace the motor engine got coolant intrusion. Slowly getting it going have to get an electrical diag for the abs and traction

[@randygrady9305]

Great video! My 2014 F150 has a similar issue, specifically a 911 Assist Fault error. Everything else works, but no sound. Think a new ACM would do the trick?

[@CarShopTalk]

That’s what it almost always is on those if there’s no audio.

[@omarftayeh189]

Hey so I did this I got the new one and it worked but my the volume of the car is half as it use to be even you know when u press the touch buttons and it makes these water drop noise even those r like not as loud. What do u think it could be

[@CarShopTalk]

My key didn’t get turned on did it? It limits the volume.

[@pineda9542]

I have the same problem right now ,where did u buy the audio control module??

[@CarShopTalk]

That was a new one from Ford.

[@afazool123]

Holy f*ck you are a lifesaver

[@CarShopTalk]

Glad it helped.

[@AngeloAmmarito]

Thank You For the video, changed my ACM but now have static , how do i fix that?

[@CarShopTalk]

Static? On radio stations or all audio? If it’s just radio stations I would make sure the antenna is plugged in properly.

[@frankmontez6853]

My audio in my radio not working. First off you recommend to get a good tech to scan it ? Rule out anything other than ACM? The new ACM is genuine Ford part and costs plenty ?

[@CarShopTalk]

Diagnosing it is always better than just guessing, but if there’s no audio it’s almost always the ACM. Ford ACM’S are usually in the $200-$400 range. There are some places out there that will repair the one you have if you look around a little.

[@proud2BZumbaholic]

I took my car to Ford dealership. The cost to fix it was $354 parts + $560 labor = $914 YIKES!!! The problem is the ACM (Audio Control Module) which is mounted behind the radio button panel. It is basically the radio but is now a programmable module that needs a scan tool with th eproper software to program the ACM to the vehicle. It is not powering up which is why the display does not change and the voice commands do not work. All the speakers are controlled by the ACM.

[@Renegade-py6pc]

Same here, but my Ford Dealership was going to charge me $1200. We said no. Been driving around with no radio for years.

[@CommanderChaosTV]

Hey there, I got a used one on eBay and replaced it. It works now but there is static and the volume is very high compared to my previous one. Listening at volume 4-5 is plenty whereas my previous ACM was 10-11. It’s like it’s sending a much higher volume and that is what’s causing distortion. Any way to reset that or any other suggestions? It’s doing this on all sources.

[@CarShopTalk]

Is it the same number as the one you took out? I’m not aware of any of the as-built data adjusting the volume scale, but if you haven’t all ready try restoring the as-built data to factory.

[@kangreburgito8593]

Hi I’m having the same problem right now, did you find a solution to this?

[@talonbaker2019]

So I have a 2014 fusion titanium and I replaced my ACM and now I have button sound and the sync person talks to me and my music will play through the radio but no noise??? I don’t understand what’s wrong because I had ford dealership reprogram the new one for me… what do I do?

[@CarShopTalk]

I don’t think I understand your question. Sync gives you voice prompts and music plays through the radio, but you have no noise? No noise from what?

[@Solairethedarksoul]

Thanks I think I have to do this but it’s like a $600 mistake if it doesn’t work. I tried master resetting and I even used the ford IDS to try and reprogram it. It passes the on demand test with no codes.

[@CarShopTalk]

Sounds right. I wish there was a better way to diagnose.

[@isaiahanchondo2621]

Whats the part number

[@t-bone517]

I replaced my acm and still no sound, im not sure wat to do from here

[@simratthind1538]

Can you please help me , My Ford Fusion 2013 also have same problem like you show in your video , so i also need to replace audio control module ..? If yes , from where i can purchase it and what will be the cost.?

[@Pee_Tur]

Did u replace it or nah? If so where did u get it and how much was it?

[@OpenNReview]

These is a wire that runs for audio under the passenger seat that uses a pressure crimp which comes undone. Check that connection before you start replacing any parts, you will need to remove the passenger seat and pull the carpet back to see the wire harness.

[@dinkayehumethewosbula7128]

Same problem did u fix

[@sujo12341]

About how much to replace module? I have exact problem with my 2014 ford escape!

[@DavidJohnson-no3vb]

If you get the part number off the back of your control module, you can do an internet search for a replacement. Used will be between $50 - $100. You might also find factory refurbished for $150 - $250. Brand new OEM was quoted to me by the dealer at about $450, plus install and programming of another $400+

[@sharonc8531]

I just paid to have a new acm put in my Ford fusion. I was surprised after that I didn't need to reconnect my phone. Even an old phone was still listed, and my bass and treble were still where I had them. Is this possible if the acm was replaced, or have I been scammed? Thank you!

[@CarShopTalk]

Bluetooth connectivity runs through the APIM, so the phones would still be there unless a master reset is performed.

[@sharonc8531]

Thanks!

[@batikh100]

I am replacing the acm what is the chance that the audio will work without programming

[@CarShopTalk]

Pretty good. Programming is mainly to configure it for that vehicle. You may have a few things not work without, but I’m pretty sure radio and cd would work fine

[@ashleyhanchell1784]

Working on a 2014 fusion and I'm getting no response from the climate control or the audio control the screen just displays the ford symbol

[@joannaconstantino1291]

Same on my 2013 ford fusion 🥹

[@jm7111]

When I replace the ACM with a new one, do I HAVE to do what you did at the end and run a programmable module installation in order for the new ACM to work?

[@jm7111]

Or could I just turn the car on and it will do it automatically? or run a master reset ?

[@CarShopTalk]

It will work without doing it, mostly. Some things may or may not work, like Sirius, depending how it was configured previously.

[@jm7111]

thank you for taking time to respond! I greatly appreciate you. @@CarShopTalk

[@CarShopTalk]

@@jm7111 no problem. Thanks.

[@dealerauctionnightmare4689]

I have one that is kinda the opposite of what you have there. Mine has audio (sometimes) but no screen, and no response from the TUNE knob or steering wheel audio controls. I have zero codes for either of these modules. I'm going to say my APIM is bad.

[@CarShopTalk]

For the blank screen I would definitely be thinking APIM. Hopefully that resolved all of the concerns.

[@howardkerr8174]

I foolishly bought a 1st year model, a 2013 Fusion S. When I finally started checking out the controls I realized that the CD player wouldn't accept CDs. It started working on the way to the dealership. I told them it seemed to be working, but they still looked at it. Now, the CD works but the radio only produces static. All the controls work, it just acts like it needs an antenna.

[@CarShopTalk]

Did they pull it out of the dash? Sound like the antenna isn’t plugged in.

[@howardkerr8174]

@@CarShopTalk That's what I am hoping, but I haven't had a chance to get in and really look. Right now I am not driving it all that much (due to gas prices) and I drive my other car when I feel the need for a radio.

[@ManiFromBrooklyn]

Where are u located ? My issue is when I connect I hear the sync voice saying your phone is connected and drive safe due to road conditions but the radio doesn’t pop up neither does Bluetooth it says entertainment unavailable I went to a couple of stores near by and they all said we don’t know wats the issue

[@CarShopTalk]

It kind of sounds like a problem with the ACM. You might try doing a master reset or unhooking the battery cable for 30 minutes. I doubt it will fix anything, but it’s cheap to try.

[@ManiFromBrooklyn]

@@CarShopTalk ok imma try this the radio people are telling me it’s my amplifier I have a 2016 for fusion. I have tried replacing the acm and it didn’t do anythifn

[@CarShopTalk]

@@ManiFromBrooklyn if you’re just not getting any sound I would think it could be the amp. If you’re actually getting messages for “entertainment unavailable” I wouldn’t think so, but anything’s possible. I suppose it could be shorting something and taking the ACM off the network. I don’t know if I would rule out a sync module / apim or wiring either. Let me know what you figure out.

[@ashwoelfel]

So i did this an actually fixed my no sound issue but now my bluetooth calling dont work they can hear me but i cant hear them but my music does play through and navigation anyone know why?

[@miguelcarone8596]

Hello i need resolve the same issue for my fusion 2013 , you can help me ?

[@CarShopTalk]

Sure, what can I do to help?

[@ScottieBeGoinCrazy]

Hey I have a problem with my Ford Fusion it want pair to Bluetooth because it want allow me to go to media mode it just jump to radio mode when I press on it

[@CarShopTalk]

Usually it’s a bad sync module / APIM.

[@coryreece5055]

Can anyone give me a website to buy the acm from I’m in Canada and have a 2018 edge titanium

[@CarShopTalk]

I’ve always gotten them through Ford so I can’t really recommend anyone online. And there’s usually a core charge on them so that could be a problem with shipping one. I’ve never looked into it, but they’re might be places online that will repair them. There are for a lot of electronic modules now days.

[@johnathanruss9068]

Hey I have a question boss does the numbers has to match? On the module

[@CarShopTalk]

I can’t say it definitely wouldn’t work if they don’t, but yes, they should. If not l, you’re kind of rolling the dice with what will or won’t work.

[@johnathanruss9068]

Cuase I ordered a used one yesterday same exact one but used you think it will work?

[@CarShopTalk]

@@johnathanruss9068 usually there are multiple numbers that all update to the same replacement and should interchange, but I can’t tell you for sure without knowing what the numbers are on both of them.

[@JohnyRempel]

My 2014 fusion is doing the same thing except I was driving on a very bumpy road and all of a sudden the radio started blasting and after I parked it the sound is off again. What's wrong?

[@CarShopTalk]

If it comes on after hitting a bump I would think a loose connection or a loose pin in a connector, but I’d want to see it do it more than once before I would think it wasn’t just a coincidence

[@angelar.3153]

Where did you order the audio control monitor? I need one for my car 2015 Ford Fusion hybrid

[@CarShopTalk]

From the dealership.

[@CarShopTalk]

From the dealership.

[@trapzoe1017]

@@CarShopTalk can anyone install it theirself or do we need to go to a shop and thanks for feed back your awesome

[@CarShopTalk]

@@trapzoe1017 Anyone can install it. It really should be configured so everything works properly and that has to be done with a Ford IDS or Forscan on a laptop, but even just plugging a new one in the radio should work.

[@trapzoe1017]

@@CarShopTalk thank you taking time to respond stay bless

[@PierreLongstroke]

How much does diagnosing cost on average?

[@CarShopTalk]

It varies. Most shops do a flat rate of some type, usually based on the shop rate, and vary quite a bit across the country. Usually double on the coasts or larger cities compared to more rural areas. Usually it’s roughly based on 1 hour. That’s ridiculously high if all they do is pull codes, but assuming they pull codes, check powers and grounds, network circuits and operation and actually diagnose it rather than just throwing a part at it.

[@benito6779]

What is the name of the part?? I have the same problem...

[@CarShopTalk]

Audio Control Module or ACM. A lot of people still just refer to it as the radio, which is really what it is.

[@quinntonbrown8055]

I have the exact same issue but when I left my car off for a full day the music started working again. Bluthoth went straight on and I didn’t touch it, then I received random pops again and it went out.

[@hmeekins910]

That's exactly what mine started doing a few weeks ago, the Ford dealer wants to charge me almost $500 to fix!

[@rishikeshrama7482]

For how many days did you face the issue exactly?

[@facundogonzalez161]

I have the same exaclty problem, just now.

[@Evilleification]

My 2013 fusion did the pops and crackles for a couple weeks and now is completely dead. Did replacing the arm fix this for you??

[@andreslella]

@@Evilleification any updates?

[@WILKIIT]

Resolution at 5:15

[@Austin-bu9rg]

hey, did you order this part through ford ?

[@CarShopTalk]

Yes

[@marciaciak7455]

Is programming a voice module in Ford Hybrid 2013 cars just for the dealers or can this be done by a mechanic other than a dealer? Right now I had to pull a fuse to stop a speaker that wouldn't go off and keep it from draining my battery. Dealer has fleeced me before.

[@CarShopTalk]

It can be done by independent shops, or an individual if they have the right equipment. An ACM could probably be done with forscan. A speaker issue could be a problem with an amplifier as well if it’s equipped. By voice module, if you mean a sync module / APIM I’ve been told you can do it with forscan and a flash drive. I tried it once and it didn’t seem to work, but honestly I was in hurry and just used an IDS to perform a PMI when it didn’t work.

[@rayhallsr3891]

My radio have not work over a year I take it to the dealer they run the test now I need to take it back to the dealer he said he need to change the radio because the control module they change but still no sound

[@CarShopTalk]

Did they replace the ACM or the APIM / Sync module?

[@garrettbrown2546]

Okay I’m young and having this same issue the car in the video has, also same exact car from what I can tell. How does someone who has zero access to a reader or programmer do this at home?

[@CarShopTalk]

You can install a new or used acm at home. Without a laptop to configure it, it’s kind of a roll of the dice if everything will work. You can download and install Forscan for free and get the two month free trial license to configure it. I’m pretty sure the code reading feature works even without a license. Really the only thing you would still need is a cable or wireless obd adapter.

[@aciwill-_-289]

I got a acm from the junk yard it didn’t work so ima try to get one off of eBay.

[@George.did9.11]

How do I know if my ACM is shot?

[@CarShopTalk]

That’s always kind of tricky call and can be a vehicle specific question. No audio output is a good symptom, but some vehicles have digital audio processing modules or amps after the ACM that could be the problem, or there’s always the possibility of a blown fuse or no power to any of those. Things to check, does it have codes in it? Does it pass an on demand test? Does it pass a network test or communicate? Definitely has been a surge of ACM failures this year.

[@charmainegrant9]

I replaced my acm but still not working

[@zellzilla4858]

Check the fuses

[@evb2065]

Mine says entertainment unavailable it works sometimes for limited amount of time then turns off and doesn’t let me turn it back on

[@evb2065]

It also doesn’t let me connect to Bluetooth once it’s not working

[@CarShopTalk]

That may be the APIM / sync module. It should probably be self tested and checked out a little to verify which it is.

[@evb2065]

@@CarShopTalk how do you suggest I self test it ?

[@CarShopTalk]

@@evb2065 do you have access to forscan or?

[@Mancia369]

I have a 2017 ford flex with the exact same issue. Going to look into an ACM and audio shop as opposed to Ford dealership saying it starts at $700 but could go a lot higher 😂

[@CarShopTalk]

Some of the audio shops out there can repair your current ACM. It’s definitely worth looking into.

[@magnummalone1798]

5:15

[@isaiahanchondo2621]

?

[@imadivaparker5423]

Go to eBay I brought mines off their an it worked

[@RidinONChrome]

You bought a used one?

[@djdjjfjfj5007]

Yes I did

[@UNITED2009100]

Sounds like a pretty COMMON problem. Has the issue been found and resolved in the ACM. It seems to me Ford has a problem. If I were in the market for anew car, Ford would be out of the running.

[@CarShopTalk]

I haven’t seen it as an issue on the newer vehicles, but they’re not that old yet so good question.

[@UNITED2009100]

@@CarShopTalk I used to work at Delco Electronics in Kokomo, Indiana. It did become part of Delphi 2 years after I started working there. I was hired as an Electrician. I was that before at Western Electric in Indianapolis where they made telephones. I did mostly maintenance on manufacturing equipment and that is what helped me secure employment at Delco after AT&T was broken up. At Delco, I spent my 23 years in the Audio dept where they made radios, radio circuit boards, radio amplifiers and radio tuners. It was amazing how much went into making those parts. Testing stuff, hot , then cold , then room temperatures. We would do that till we were making 98% good parts. We would test plain circuit boards with X RAY, would test the boards after solder paste was screen printed on each board. Why populate a board if the solder paste was not good. We would test large chip parts before placing them on the boards. We would test each board after solder was complete. We would X RAY each board to check for good solder joints. We did all that to make good products and we did make good stuff. Does Ford have a problem. I'd say they do after reading about so many similar issues with the ACM product. That's sad, considering how competitive car sales is.

[@CarShopTalk]

@@UNITED2009100 Theres definitely a couple of model years that seem to be prone to failure, and then a lot of other models I’ve never seen an ACM fail in. Seems like they could have / should have built better ACM’s for three or four model years there.

[@UNITED2009100]

@@CarShopTalk I always felt it was CRAZY what we did at GM. EVERY model had their own radio, their own so called monsoon amplifier and even different tuner. We made all those different products on one line which meant changing over to different model stuff almost every day. Change overs took almost an entire shift doing all sorts of testing before running products. I always hoped they would be doing a change over during my shift so I wouldn't have anything to do. That actually was the stupid part. Why not make them all the same but with a different program blown in. That way each model would have their own thing while no one could swap model parts later. I went through a Honda manufacturing plant in Greenfield, IN one time. They were making anti lock brake modules. They were making supplemental restraint modules or air bag modules and radio modules there. Each product had it's own line and every Honda got the same modules. No change overs. How smart are they!

[@CarShopTalk]

@@UNITED2009100 there’s a lot of things like that, that I think they could consolidate it down to two or three parts instead of the twenty five part numbers they list. The sad thing is quality control has become so much worse over the last two years. Brand new parts in the box misbuilt or just garbage. It should be interesting to see what the next 10 years brings. There’s a lot of changes happening really quickly in the industry right now.

[@siliyemoodislam]

My Fusion SE 15 is acting up. No sound at all but seems CD is playing. No Sync and no Radio station change.

[@CarShopTalk]

By no sync I’m assuming you mean it doesn’t give voice prompts if you press the steering wheel button? And it doesn’t play media through the usb ports? The cd is playing, but no audio from the speakers? It’s always tough to be sure without looking at it, but we’ve been seeing a lot of ACM failures.

[@Rob-rl2sx]

How much was that

[@CarShopTalk]

I honestly don’t remember. It’s been a while since I’ve done one.