Hand Tight Suspension! Parts Literally Falling off!

[@mannywilliams6409]

They started the job, the customer said you're taking too long, so they just left it all loose. Hell of a way to run a business!

[@nate4745]

If it was a business. Might have been an acquaintance.

[@johnellis9147]

Customer cancelled the job. Technician got angry. Tried to Final Destination the guy.

[@christopherravizza4605]

Can't have bad reviews if the guy is differently alive!

[@davidhomen4528]

I have to agree! I JUST DON'T TRUST DEALERSHIPS!!!!🤬🤬

[@ZSAZSS09]

They created a death trap.

[@ericwinton2431]

Shout out to Dave!!! He seems to be a very valuable asset to Ray!

[@Tread1775]

Their both good men, and mechanics. I bet they share a lot of tips, from different experiences, with each other. ✌️

[@LesReeves]

He is not seems if you ever watch Dave in the back ground he is no fuss going about his work with aplomb He at least as qualified as the channel /shop owner.

[@AkeoT9]

They blo each other in the bathroom. I saw them go in together

[@golf25radioman]

If that SUV was at another shop and they let it go with those fasteners loose, wow...that's crazy. Someone could have been hurt really bad if that right front suspension came apart at the wrong moment. Of all the struts assemblies you have posted vids of here, the removal was one of the easiest. Not because they left the fasteners loose, but the relative ease of it coming out once the tie rod was disconnected. Thanks for taking us along on this repair. 😊

[@Official-Comments]

The owner needs to take the video of this repair to said shop and have them reimburse them for all the repairs. Otherwise file a small claims in their local courts.

[@TonicofSonic]

Vs his ratchet strap caveman method he did on a truck in a past video.😅

[@SmookinJoe]

@@Official-Comments I think this should be turned over to many lawful institutions for their opinion. A company or employee like that should not be in business.

[@joeroscillo4015]

Think someone did a half a$$ job, gave up when stumped and came to you!! You Saved the day, as always!!!

[@richardhosaka345]

Bro you already know. Dude called them on availability/timeline parts and he told them kick rocks I’ll go elsewhere. And the shop gave him the “wobble danger drive” here’s your car back. Thats crazy if that is true. Humanity. A four post and an alignment rack? Ray’s slapping the table hard. Merry Christmas and Happy New Year to you guys. Thanks for the content.

[@morgansword]

No longer able to wrench anymore, so enjoy watching others do the trade. Yes I am a subscriber. When I pulled wrenches as I called it, I found tools inside tires, engines extra parts they (previous mech) hid them in the pan or plumb forgot stuff on top of oil galley. I had a person come in and they said their engine "Jingled" when they started it.... tool hanging off of a wire because they plugged it in and then couldn't get wrench back.... tool had another shops name stenciled on it/LOL, but what worried me most was seeing wire from spool of number nine wire holding stuff on, the "as many zip ties as they could get on trick". After forty plus years, nothing surprised me. My worst one was officers wife comes in to have something done, I spot the frame is rusted in so many places and clearly separated in the steering sector. I told her car is no longer safe and for her to have it towed away.... her husband screams at me to let her drive it off... this one got real messy and .... long story short, I got sued, they won and I lost my licence as a mechanic in Anchorage. No good deed goes unpunished

[@johncooper4637]

I am sorry you had such a bad lawyer.

[@Official-Comments]

We have the benefit of a camera today. Document and record things like that and always respond to these concerns in writing. Not just verbally. Granted, plenty of FT military types are too used to eating off the taxpayer, while having absolutely nothing to show for it, and this power trip gets to their extremely limited IQ don’t actually do anything head.

[@morgansword]

@@johncooper4637 I been avoiding answering you on this..,.. I went into a courtroom without a lawyer by the advice of the company I worked for thinking they cared about this whole thing... told them what they said.... it will probably get better over time. Never had a MRI at that time. Turns out my neck was broke in two different places and my L3,L4, and L5 were injured... between L 4 and L5 was crushed badly and needed to be go into from the front side.... I could not afford such surgery and they had let me go as no longer able to work... happened on Oct., 1st... 20005!

[@sat_sonic]

You should’ve let her drive it out. She drove it in. You don’t have to work on it, but mechanics are not the “safety police” of the world. Document your position / send it out the door.

[@russellstyles5381]

I think that the correct procedure is to have them sign a hold harmless form, recommend they have it towed, but don't press it.

[@GinIzHere]

Congrats on the 600K Ray! May you make it to 1M subs!

[@nickparilla9622]

Can't wait to see you do your own wheel alignments Ray. Really great to see your own shop being successful.

[@irhillbillyirhillbilly8605]

Nice job Dave!!

[@bobsoft]

18:31 If you had the pry bar curve facing the other way it would not have slipped off the spring. That's crazy someone left the suspension loose. Its like they took a break for lunch and forgot to finish the job on a Friday.

[@bryanhenderson9637]

That was a lawsuit waiting to happen. Could you imagine if the driver got into an accident because the previous shop failed to tighten all of those bolts?

[@donwyoming1936]

The previous shop wasn't allowed to complete the repair. Not on them.

[@michaell.445]

Depends on whether they were allowed to drive it away or not. Were they? I saw it on all fours on the way to the lift and that's it.

[@michaell.445]

Just caught it... He says it @4:40.

[@craigcraigster4999]

​@@donwyoming1936Let me guess: you're not actually a licensed attorney in real life, you just play one on KZbin?

[@JimSmithBrazil]

@@donwyoming1936 You don't leave the vehicle in an unsafe condition. Just a bunch of butt hurt shop boys.

[@JimmyMakingitwork]

We've seen this a few times this year. Always done by customers who don't know better though, not by "professionals." Amazing and sad, the risk they took. Ray's on it!

[@j.6756]

When you needed the threads to extend... once the pry bar is pointing down... hold that position... and flip the pry bar 180 degrees... with the bend pointing up... that way... the bend of the pry bar is not following the curve of the sprjng... and wanting to slip out... with the bend reversed... and the spring is on the long side of the bend... it can't slip out.... Much easier to do... than to describe.. ;)

[@TurboTimsWorld]

Ray as you levered to get out the strut the first time, I thought you was pulling the brake flexi hose a bit hard for my liking and a second time on the way back in, it maybe camera angle (and you may have seen this in the edit) In the UK our +3yrs old cars are inspected every year and Taxis 2 to 4 times a year and this year we have had a spate of brake line fails for some reason, (we are seaside and south west England one of the wettest places apart from everywhere else in the UK) but we have had to have a workshop meeting to discuss this problem.

[@bobsmith3790]

The previous tech avoided a very bad day thanks to you.

[@richardhaywood4123]

Over here in the UK you can't buy the complete strut with the spring fitted,we would have to compress the spring and remove it them fit the new shock absorber, even if we wanted to fit a new spring we would still have to remove the nut from the shock and reuse it. That looks a very clean low mileage expedition you are working on.

[@johncadwallader8671]

CONGRATULATIONS!!!! 600K !!!! Keep up the great content and the best to you and the whole Rays Auto gang…

[@alveus8205]

Dave is the best. Super chill and super competent.

[@wayneurban2748]

Have a Merry Christmas an Happy New Year You and Your Family

[@Invisibleman7]

Congratulations on 600k. Here’s to one million

[@charlesphillips1928]

Well sir I have to say that I love your videos even though I'm not a mechanic and sometimes you make me laugh and check my car out better to make sure things are right. One of these days I'm going to drive my car down to you from North Carolina and let you check it out because I honestly feel that I could trust you. The Proud Veteran Trucker 🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸

[@Dan-O-24]

Those were them new self tightening nuts. Must have been a defective batch😂. Oh and the power went out because of the drones.

[@SeanBZA]

Was doing that this weekend, not to replace the struts, but to replace the top mount, as the one was noisy, so both spent a few minutes out of the car, and the compressors were used for the 30 second swap action required. New ones mean the springs are now at the right height, as the old ones had collapsed about 30mm on each side. no more noises now, along with the cleaning of the carburettor and adjusting mixture as well. This weekend the water pump and thermostat are going for a change, standard VW Golf service part, easier to do the lot than the parts, 4 bolts as opposed to 15.

[@rich91710]

My guess, giving all parties the benefit of the doubt, the other shop inspected it, and the installer slapped it back together to roll it out of the service bay while they waited for parts. Customer called and said "I want my truck" and the service writer released it without realizing the installer hadn't fully assembled it. I'd be checking that rear suspension as well, if the other shop inspected it, I'm sure you did. I just can't imagine the other shop intentionally sending it out just because they were mad they lost the job. Never assign to malice what can be attributed to incompetence ;)

[@wesleypulkka7447]

Ray, looks like the other shop left it half way apart when the customer wanted the vehicle back! You said something about they couldn't find parts at the beginning of vid. I've used KYBs for years with no issues. Glad you agree!

[@cwbean3087]

Dave won and is on to the next one! Lol. Good job to Ray and Dave!

[@watchinglclowns9890]

That previous shop needs Exposed for that .. Someone could've gotten severely injured or worse.. that is Criminal.. that Deal would make A Ambulance Chasing Lawyer Happy..

[@npolite22]

Too much liability for Ray. Maybe owner can comment.

[@bblod4896]

600k 🎉🥳🎇🎆🍻🏆🏆🏆 Gravity held the vehicle together 😂

[@Nick-nm8om]

If this was done by another shop , then it was done on purpose. My dad and uncle had a shop for as long as I could remember . My dad had costumes argue mid-way through the job, and a few times, it came close to a scuffle. But they always made sure to put things back together and tight before giving the customer their car back.

[@Longeno55]

Officially 600K Subscribers?! Congratulations Rainman Ray’s Repairs! (It looks so cool and official on the front channel page!).

[@kclefthanded427]

Looks like you saved the customer's life Ray by addressing those loose bolts.

[@marymulrooney1334]

Good thing the bolts were not ruined by rubbing wear.

[@johnmanchester6995]

Unbelievable! Customer should take this video to the last place that worked on it.

[@justsomeoldguyinthewoods3451]

They need to take it to an attorney

[@rodburford551]

I love watching your videos, I'm from the UK, and I'm surprised that even small cars over there have big engines. My wife has a pt cruiser, and I'm after one with a Hemi in it. Keep up the good work.

[@waynelangston863]

All automobiles technicians ought to be considered about automobile owners safety as much as you are !!!! Thank you for your safety concern for the owners!!!!! I wish you was my auto technician, but l live in a different state!! Keep up the great wonderful job you are doing!! We owners wouldn't have as much trouble with modern automobiles if the parts was made great and had great assembly line workers and great technicians like you!!!!!

[@Flakmagnet1701]

Good to see Dave getting some more screen time. The guy seems to be doing a stand up job in there, and is just the kind of guy you want on the team. In fact, the whole crew seem to have settled into their roles and it looks like a really chilled place of work all round.

[@jamesgarcia1371]

Dave is the man. The truth be told

[@brianwebb6310]

Looking forward to seeing when you get the new lift and wheel alignment equipment as they were always great to watch when you worked at the previous shop,mind you all your vids are great though. Wishing you all a merry christmas and new year from Cairns Australia.

[@whatusername1234]

Happy holidays and happy new year everyone 🎉

[@johnlyerla5620]

Dave's not here man... Congratulations on the 600k keep up the good entertaining work

[@danssmokintreasures]

Thanks for the video and congrats on hitting 600K

[@josephvantreeck2989]

thx Ray and Dave

[@stephenmeeks684]

The car repair shop parts supply chain is phenomenal.

[@frankheintzjr595]

That's the reason I do my own work on my own vehicle

[@wolfgangweber9924]

Q: in this case is a wheel alignment after strut replacement necessary? It seems to me that the alignment is uneffected by the strutposition. That's different with McPherson style struts.- Answers are appreciated.

[@djsi38t]

Yes,just the difference of the old to the new is enough to change alignment....Actually alignments are suggested with any front end parts being changed.Even when it seems that it would not be necessary.But in this case it absolutely needs to be checked.Alignment can be knocked out very easily...not by much but the alignment machines are very sensitive today..

[@wolfgangweber9924]

@@djsi38t Thank you! That's a helpful explanation!

[@sweezyjackson4935]

Ez answer. The tech working at the other shop was told to put it back together because customer was coming to get his car. Tech was pissed because he wasted time and wasted gonna get paid for his time..

[@CharlieTurner-x9v]

Hey Ray , keep up the good work. Am ready to see more videos of your truck

[@artillerest43rdva7]

that was scary! if that would have dropped any nuts of the control / tie rods especially at highway speeds! surprised nothing got stripped! take care, Merry Christmas and Happy New Year! to you and your family!

[@brand-x7049]

17:00 Yup - sometimes it's better to just not ask; fix the issue, take the money, and send 'em on their way. :)

[@wromzick9457]

Agree. No point in coming up with the answer as to why when the fix is what the customer will pay for in the end.

[@eddieMurphy11111]

I wonder how close the owner of the car came to losing it and probably himself/herself; some mechanics are dangerous. Thank goodness for RAY and thank you for the video

[@Smakheed]

When are you going to take the stress off the brake line / ABS wiring?

[@DanielOneil-ww3rt]

Great work to fix another shops stuff up.

[@fleece192]

Good stuff Ray and Dave. KYB great shock. They are on alot of dirt bikes. Along with Showa…

[@XENONEOMORPH1979]

nice bloody good job mukka.

[@ADScar]

Man that was dangerous. Good job making a safe and complete repair.

[@andyrbush]

Having not done any car maintenance for a few years, I was shocked to discover when I started on my vehicle just how much strength, stamina and body flexibility it takes. Nothing better though than working with a pal on a job.

[@davidrobinette3834]

Kudos for not identifying the other shop. However, I might would show them the raw footage. Ray for the win!

[@Navajo-man]

Hi wife unit and two boys excellent video front struts as always you all be safe 🇺🇸🇺🇸🇺🇸🇺🇸

[@1DarkStorm]

Welcoming back!

[@catherinemorgan2741]

Good day Ray and hi to the guys

[@borntolate1]

Thank you Ray ./

[@Drekulviin]

21:43 Dave's already done, what a machine !

[@MrMattDat]

Nice, nice video Ray!! So, KYB makes a good quality solution?

[@johnscott2076]

Good day to you sir

[@zer0theultimate]

Ray this is throwin me through a Matrix loop. Haven't seen you in a while. Come back and your doing front suspension work. My buddy just found out an hour before this comment he needs front suspension. What are the odds of that?😂

[@PaulR1200]

Just curious, do you run a torque wrench over the wheel nuts before moving the vehicle, after wheels are back on? Good video, love suspension work 😊. Cheers

[@RichThiele]

It could have been they had it apart and just stuck it back together to move it out of the shop until parts came. Meantime, the customer came to take it, the advisor didn't know it was like that. Who knows. Many times I had to put things back together to free up my hoist, and may only finger tighten fasteners. Trick is, put a big note on the instrument cluster that says DO NOT DRIVE, or DO NOT CRANK OR START, so everybody knows.

[@russellstyles5381]

This is the best theory of all. Even a low quality mechanic knows that was not safe. But no guarantee that they would mark the car do not drive, assumed they would be the one doing the work.

[@OSXMan]

You are excellent at suspension stuff, critical stuff.

[@StoneyKenobi212]

Did a motor swap with a buddy of mine. We both thought the other tightened the motor mounts. About 4 months later as I'm driving 2 mounts dislodged and flew out from under neath the car. Looked under the hood the engine was being held up by the CVs, ended up warping them a bit. Had a giant vibration for the longest time.

[@russwalker3119]

we will learn alignment procedures great

[@wilfredomiranda8991]

Some shops will do that. I had an experience myself with a shop.

[@npsit1]

I feel like someone either was trying to fix themselves and didn't know what they were doing - or there is a massive insurance policy on the driver of that vehicle.

[@ronaldtillinghast6600]

Ray just wondering about your truck? ..don't let to much time go by would like to see it drive again 👍

[@squiggyg.8415]

600k 🎉that’s a lot of click. Been here since 6k ish. Learned a lot about gravity 😎I

[@MaxVaughn-h9s]

Bro you almost killed by laughter! Customer states the front end is falling out of it!? Gee I sure hope it’s not!

[@FortWorthMobileMechanic]

Ray did you notice the grooves in the rotor on your side ?

[@royburgess4720]

I love what you are doing mat

[@ninjatuna317]

Who is mat?

[@jimzivny1554]

I've had great results using KYB and Bilstien shocks and struts, cheap stuff is just throwing away money.

[@JJK-le2yj]

It needs an alignment just for replacing the struts/coil overs?

[@briantieken6718]

Wow, look at the grooves in that brake rotor.

[@danielrivera5858]

Question not judging but don't you think you should undue the speed sensor wire or the brake hose holder so there is not so much stretching force on the you can easily stretch them to rupture

[@jeffjones4006]

Some shops don’t give a damn about customers

[@Gspizzy]

Ray, you really need to get magnetic lug nut holders.

[@MathisFun1968]

Ray's superpower, phalanges of sarcasm...

[@crasher88]

hey Ray at 4:00 you pull out one of those square lights from a charger bank. Can you post a link to those lights please

[@terryrobertson8382]

Customer is going to think he has a brand new vehicle with those properly install KYB struts. they are good parts.

[@1OlBull]

I noticed the new struts have a much higher coil count. How will that affect the ride, softer or firmer?

[@stainedbrain2496]

Oof, watching Ray pry on that strut with the entire hub assembly being held up by the brake line was so cringe inducing. I was just waiting for that brake line to give and bath Ray in the fluid of failure lol.

[@robmut1357]

LOL. I was thinking the same thing.

[@duanebacher9319]

It wasn’t fulling resting on the brake line, it was sitting on the bottom a arm still.

[@midniteoyl8913]

The tech got told there were no parts coming, so slapped it back together enough to roll it out to the lot and when the owner came by to take it, whoever was at the desk had no idea..

[@TheFirstGhirn]

The expedition suspension seems to have shrank a lot since my 1997 was built, and leaking at 60k? Oh Ford, what have you done.

[@djsi38t]

Its over 10 years old..

[@TheFirstGhirn]

@@djsi38t mine was over 20 and was still not leaking Lol.

[@RogerFleury-rh9wr]

5th! Happy day after HUMPDAY Ray,Lauren,Dave,and Justin. And these vehicles are driving next all of us on the roadways. Accidents ready to happen. Roger in Pierre South Dakota

[@XENONEOMORPH1979]

uk has a different meaning for humpday.

[@watchinglclowns9890]

​At my Homestead i Like hump day couple a week 😂​@@XENONEOMORPH1979

[@moushunter]

I'm guessing once the other shop got the thing inside and half assembled they hit the owner with a list of other items that they found to be broken or failing. The owner told them to never mind suspecting it was upsell and not necessary repairs. The old, " We can't do the struts because your steering rack is no good, and while we're there we should do ball joints and tie rod ends or the alignment won't be covered by a warranty. "

[@lancegouvan1653]

On your impact wrench is that a torque stick

[@bobnoblesjr.465]

That shop just avoided a major lawsuit. Smh!

[@orasmiller1273]

I had the Eddie Bauer with truck tires and took out a lot of knee caps of people who didn't know the side board came down with the passenger door was opened 😂

[@derekhobbs1102]

Which country were those Kayabas made in? We were most disappointed when certain part numbers started getting made in Thailand, but still had Japanese made prices.

[@jamessmoth8683]

Did u check the ball joints and bushings while it waa appart?

[@oldbiker9739]

that ford exploder is CLEAN well looked after

[@gregorydzieciol2662]

New addition to the rainmanray dictionary yohole😊

[@BillyThomas-p2q]

Good job ther Ray and mate 😂😂😢😢😮😮