Doctor Reacts to BRUTAL Patient Reviews

[@PandoraKyss]

It's always important to take the negative with the positive when it comes to criticism and I think you handled both very well. In my own work, which is absolutely not a hugely important thing - Records and Information Governance - I am often having to accept wildly opposite accounts of myself. One day, I am given a glowing review, thanked, offered words like 'wonderful' and 'awesome,' but on another day, if I missed something or made a mistake, I can feel the disappointment through the Teams call. Striking that balance between the two is difficult but necessary.

[@usamasyed]

Totally agree, and thank you!!

[@PandoraKyss]

@@usamasyed You're welcome! As an aside and completely unrelated and likely creepy, you are gloriously handsome.

[@fatimarizwan2829]

I wish you would post more. I enjoy your humor a lot!

[@chappie__]

In my opinion, the reason why some of the patients may have felt rushed is due to the way to speak; you speak very elequently with relatively no pauses (ums and erms). You know exactly what the next words you are going to say are and speak at a slightly faster rate (not like that streamer XQC, maybe more like 1.05 to 1.1 x speed 😂). Also if you have been wearing facemasks in your workplace I find from experience that it is much harder to read a person's expression and therefore intention, so maybe some of them misinterpreted your expression as boredom or something

[@thenbaplayer9485]

Could you make a video on evidence based hair care routine what to use etc?

[@bassemkaroui4914]

www.youtube.com/@TheHairLossShow

[@SmSyf]

yes do it dr usama 😊

[@clarafran847]

I understood your perspective until the end, suggesting patients having a rating could help the provider know if they're a "nightmare patient". I kind of follow why you might think it helpful, but I disagree that it's the same type of service relationship as a customer/restaurant or passenger/driver, and here's why: generally, people are seeing a doctor because they are at a point where they feel they need to. They are likely suffering from an issue that is causing them some level of distress, and may have been dealing with it for enough time to feel desperate and perhaps scared. Many people also have to take time off work, or maybe arrange childcare, etc. that can cost them time and money, and have likely waited months for an appointment. This results in the patient already starting at a place of vulnerability. For dermatology issues, I think this is especially true due to the outward nature of symptoms that can cause significant physical, psychological and self-esteem issues. Some medical providers are not as considerate or friendly as you, and will truly have poor bedside manner, act visibly rushed, or make the patient feel belittled. Patients can also get "bounced around" between doctors/specialists, and are generally not informed of expectations beforehand (i.e. how long the appointment typically lasts, scope of care/what information is relevant for the provider). All of this can be a recipe for a patient either coming across as a "nightmare patient" to a provider (or set of providers), or walking away frustrated and then leaving a bad review on a site that doesn't require the patient to be specific or even vaguely informative. Instead, what I think could help doctors best is if review sites: 1. create a completely separate rating between the DOCTOR and the OFFICE - fact is, sometimes a doctor's staff does not act in ways that reflect well on the doctor or their service. As a patient, I would want to see the doctor's rating separate from the office/staff, and I would want to leave separate reviews, as well. I don't think it's fair for me to rate the doctor's wait time or availability poorly when I've seen the staff chatting away and not answering phones, as an example. 2. Require a WHY to the ratings/categories for example. If the review is just "this doctor sucks", I think it should be disallowed for being unhelpful to both the doctor and potential patient. It's more helpful to see "doctor made me feel rushed BECAUSE they (gave one word answers, stood/paced around, talked quickly, dismissed my questions, etc.)" than just a 1-star review or vague complaint.

[@lolpeople6546]

Hi, I enjoy your videos, am a dentist myself living and working at khi, Pakistan, its a fun to watch some real skin related stuff also tech videos from a skin doc himself, keep creating more content like that, wish you all the very best in your life goals and hope you achieve em all,✌😇☺

[@usamasyed]

Thank you!

[@atiyaathar294]

Usama it was such a nice way of getting connected with your audience and a very useful information abot the feeling of a professional about their work .May be this talk will make your patients mor fairer when they write a review

[@ahmadhassan987]

.. waiting for your next video anxiously

[@kellycollis6494]

Giving very Eileen episode with her file being shared on Seinfeld 😂 but agree - communication and experiences are a two-way street! I don’t think anyone in customer service should have to be particularly friendly to people who are being very rude for no reason (I mean, I was anyway but think it gave me a warped sense of healthy boundaries for a while in my personal life…)

[@kaym7704]

Of all the doctors I’ve been to, the dermatologist is always rushing my appointments…granted I’ve only seen one mainly. But with you Doc…I’ll need more than 10 minute…😊

[@Monica-oh6ld]

Haha interesting take on your perspective towards reviews, your humor is hilarious btw lmao

[@RHATHEN]

What daily moisturizer do you recommend for combination type skin? I have many small black heads on my nose (even though I use a physical exfoliator and sometimes manually remove them by squeezing my nose's blackheads). I get acne on my cheeks, chin and forehead, upper back. Where I have acne it is either red (Post-Inflammatory Erythema) or white (fat I think) at the tip of the acne bubble. I am a 16, my skin is very elastic and with great color where I do not have acne. My father never had acne and never uses anything on his skin and has impeccable skin. But my mother had severe acne when young and had acne until her 40's. I sometimes have the tendency to pop until I see blood, I use a cleanser and oil after popping and 3 days later I have a scar but no acne where I popped. My skin heals very fast but it gets acne very easily, I have many small scars that slowly fade away on my cheeks from where I popped in the past. I am currently using a cleanser, physical exfoliator and oil. My acne is always dry and I accidentally pop while paying attention to something and then gets infected with more acne around it, especially when I am not home to clean the wound right away, on my cheeks especially. I have no rough uneven skin, only acne with some (Post-Inflammatory Erythema) and healthy elastic pretty skin where I have no acne. What daily moisturizer do you recommend for combination type skin? :)

[@uvais3697]

Please do a hair care video??

[@marshyburrows1094]

I love this channel

[@veganfortheanimals662]

Great video 😄👌

[@qureshiqureshi4489]

i have worst road incident scars on my shoulder, its been 5 years but still the scars are same , how can i get rid of it any cream or medicine?

[@FreeBird321]

Hey, could you please make a video of if tretinoin causes liver damage and birth defects? I recently started using tretinoin because of all the hype. But Idk i read in a few place’s about these side effects that I didn’t see any dermatologist mention on their videos. I was hoping you can talk about it. Also, because a lot of people have been advertising tretinoin to the masses and it has become easy to get our hands on tretinoin through platforms like nurx, and stuff. So please make a video about it if there’s anything like that. Thank you. ❤

[@vascovalente8309]

Could you please tell me, for man with beard (I don't have like a big thick beard), should we apply all skincare products over it or skip it? I always apply cleanser, moisturizer, retinol, everything over it but some people i see in videos skip it but what if I shave my beard? I want all my skin to look the same and healthy, I don't want to shave my beard and the skin underneath is different. I've been looking for an answer to this question and nobody talks about it besides on Reddit which I don't trust 100%.

[@contentwriter3407]

Dr can you plz talk about dermatitis specially hypothyroid patients and what products can be used Thanks

[@kkvd2285]

Would you ever consider posting some hair care content?

[@marwaqureshi1772]

Hey doc can you please explain kojic acid as there is very little review over it

[@mrym517]

aoa usama sir taso waly video na upload kavy monga sta video pa intezaar k u😭

[@symarinyouch6661]

Hello doctor, I would like you to make a video about oily face solution….thank u very much 🙏🏼🙏🏼🙏🏼

[@junaidmatto2444]

Please make videos on shower gels and soaps

[@afreenrain8217]

My skin is getting dark day by day. I want a whiten and ckear skin. Please suggest me

[@bloopbloopbloopbloopbloop]

Any comments on the masking mention in the beginning? It can make it very difficult for vulnerable patients or people with high risk family members (or anyone in the pandemic, now that we know reinfection can increase chance of long covid, and that heart issues soar) to go to medical appointments when masking is done half-heartedly in medical settings.

[@usamasyed]

Hard for me to know what that’s in reference to! The policies at our practice are that staff are required to wear masks, patients aren’t

[@bloopbloopbloopbloopbloop]

@@usamasyed Sorry, the review is at the 4:32 mark. It says that not all staff were following the masking policy. The review mentioned staff as well as patients. As a side note: Are there rules against asking patients to mask in NY state?

[@sicmundus5864]

hi is it jecessary in skincare routine to use higher concentrated exfoliant aha30% or is it just another scam?

[@saurabhsavita6062]

Hey Dr. Usama Syed, really nice video! I was wondering if I can help you to edit your videos and create some highly engaging shorts out of them. Looking forward to hear from you. Thanks

[@Covid--kl9ff]

Do you have videos on blackheads on nose?

[@pinkalien73]

Could you do a video on rosacea? I am currently using metro cream, the only cream that seems to help. There are a lot of products out there that should help with "redness". Is that redness that they mean rosacea? Or is that something else?

[@screamtoasigh9984]

Low histamine diet for 2 weeks. Paula's choice and vanicream both are suitable for rosacea. But seriously do the diet first.

[@abdulsamiarab5506]

can you suggest me a good hair and skin supplment ....... i am 22 year old.....

[@ahmadhassan987]

..and also waiting for sister Shirin's new video

[@ahmadhassan987]

Waiting for your fresh video please... upload please

[@nadiafatima6001]

Usama bro I have oily skin... Open pores & pigmentation plz help me

[@tazinsultana6564]

Please review topicals faded for acne scarring

[@yashaswiniyashaswini8322]

Hello sir plz tell me joy revivify white expert brightening serum cream is good or bad plz suggest me

[@ifrahmalik4827]

Hi usama. Pleeeeeeeeeeeeeeeeeeeease make a video about laser hair removal. How effective it is on indian/pakistani skin??? And what should be a realistic expectation from these treatment???

[@not-a-daiyouth]

Do on hair

[@Sseana.k]

You have great videos Can you recommend products you can find in Europe and any good korean skincare because they are affordable from the template you made of each skin type what ingredients are good to try out as everyone skin different but be useful if have guide about it.

[@TheXxsuperxxchickxx]

CAN YOU PLEASE MAKE A VIDEO ON HOW YOU EFFECTIVELY LEARNED AND STUDIED IN MED SCHOOL

[@aaqibzyt]

Bro should I take surgery or dermatology? I feel like derma will be me taking an easy road and wasting gifts that Allah has given me .

[@usamasyed]

whatever you can imagine happily doing for 50 years!

[@anaiiskika7752]

I really like you

[@esmarianomariano]

5 stars on handsomeness...Yes King...

[@usamasyed]

🙌🏼

[@User-t4e2h]

Your videos are so helpful doctor. Are u Arab ??

[@usamasyed]

Pakistani!

[@anisarao8572]

Great job Dr if you can speak urdu then I want consult with you

[@faridakabul6111]

Come on dr share your knowledge not review to me😂

[@usamasyed]

haha why not both??

[@faridakabul6111]

@@usamasyed , I live in CA unfortunately your office is in New York even I want to can’t visit at least I’ll learn from your videos 🤓

[@jamesjohnson2469]

10 minutes is hardly enough time to evaluate anything. Diet, lifestyle, and environment has alot to do with skin health and problems and that takes time to discuss. Go see a naturopath and they will spend 30 to 60 minutes and charge less money and treat the whole person.

[@usamasyed]

Or you can go talk to a tree in Central Park for 2 hours. It’s free and will be about as useful.

[@lisam.7392]

Okay, but I like that slight chest carpet peeking through the collar. So, OF when?

[@usamasyed]

😂

[@Ayyeliki]

Your ratings are excellent and from your vibe onscreen, I’d say rightfully so! Just give it your best daily ( for God !) and don’t worry about anything else- humans, overall, are ridiculous ! 🤣🤷🏼‍♀️

[@melindacochran5193]

Hi Dr. S..please dont think me rude, but if you came in to see me and only stayed 10 mins I would never return to see you, especially if it was my first appt! Patients wait months to see a Dr and 10 mins isnt enough time for you to get to know them and their concerns. I must be able to think my Dr is concerned with my health and make a connection with them. I know you guys are extremely busy and time is money. The best reviews are from word of mouth that come from patients that feel their Dr truly is concerned about them!

[@usamasyed]

No offence taken! I totally appreciate some patients feel that way, but honestly, with NYC dermatology I’d be surprised if there’s anyone able to guarantee more than 10 minutes per appointment. Definitely some options still out there, so it’s best to be transparent about what is feasible!

[@samreensauliha9839]

​@@usamasyed ..hello....i have dandruff in my hair....even if I wash my hair but i remains there only like flour..could you suggest something

[@midnightkitty3959]

@@samreensauliha9839huh

[@kellycollis6494]

@@samreensauliha9839have you used selsum blue? My dermatologist recommended I try that instead of head and shoulders and definitely works better! But my dandruff isn’t consistent/more severe. If selsum blue doesn’t work, you should go to a dermatologist to get a prescription. I’m NOT a dermatologist, just someone who has been in your shoes :) PS definitely harsher on hair so I try to avoid it at the ends of my hair

[@Zealiyadiaries]

Love this! Your memes are the best

[@usamasyed]

😂🙌🏼

[@dingdongshush]

This was incredibly useful. I struggle to get on with doctors. I've had the view for some time that there's one common denominator....and that's me. Its useful to see behind the scenes. I have Chron's, epilepsy, Ehlers-Danlos, Hypothyroidism...and a few other issues. I need to find a way of working with the doctors. Subbed.

[@itsagoodday2165]

Please look into keto/carnivore. I have Endometriosis and had Hypothyroidism. I am never the easy patient. It took me years to figure stuff out on my own. Most doctors don’t know how to help me.

[@dingdongshush]

@@itsagoodday2165 I'm actually on paleo at the moment!

[@itsagoodday2165]

@@dingdongshush you are gonna be blown once you remove more grains and seeds. The reason i say this is because i noticed some veggies/grains was causing the bloating and the gas which in turn was causing pelvic and stomach pain. I literally figured this out when i was with my pelvic floor therapist and i started to connect the pain with the foods i ate the previous day! Good luck to you. Good meat heals. Buy what you can afford. I wish you the best of luck!

[@trixiecutecat]

Love your channel! Could you please make a video about Pityriasis Rosea? My mom and very many others suffer from it and there's so little info. Many go through mental health downtimes due to it. Couldn't find an improvement solution. The doc just said to ''wait it out'' but it's been months already...

[@usamasyed]

Ahh yeah unfortunately ‘wait it out’ is basically as good as we have for PR atm! (I know that sucks)

[@trixiecutecat]

@@usamasyed Thank you very much for your quick reply! I was really hoping there are some secret tips to help with Pityriasis Rosea... But I appreciate it a lot that you took the time to reply.

[@meslevres]

Thanks doctor. I was upset with the dermatologist I visit for not taking time. Visual identification and having to see more patients is the cause. Now I understand doctor’s perspective and I wouldn’t give one star review.

[@nematulriyaz]

This was fun 😁 loved watching

[@usamasyed]

Thank you!!

[@beahyle]

What do you think about exfoliating? Is it needed in a skincare routine?

[@20thcenturyrelic]

I hadn't thought about this from the doctor's point of view. However, I've never left an online review of a doctor.

[@magnanimous9805]

🙂🙏

[@barbowens8626]

How fun! Thanks for an entertaining break in my evening! ☮️☺️

[@doctorgirl8776]

For clear skin what I' do use?

[@clearskies2]

What a sweetie! (l loved the "idiot sandwich" clip.

[@zeena599]

حضرتك مصري ؟

[@milly-y1t2d]

Stop the cap haha

[@arainakc]

tf

[@alishbakhattak4939]

Assalam Walikum had to ask I’m getting dry patches on my face it vanishes for some days and comes back again other thing my under eye area is very dry and I’m getting wrinkles what products should I go for to treat these issues. Can I get any suggestions

[@tochukwuhenry1679]

Good morning pls can we get a hair care routine for guys. Don't Dermatologist treat Hair problems?. Tired of the skin care alone pls can you mix Hair care videos

[@shettyali]

Please can you suggest skin whitening cream

[@barbarak8158]

If you ever quit your day job you wld make a good stand up comedian! Lol! Just kidding!! Enjoyed the video. 😊

[@usamasyed]

haha thank you!

[@taniayounis1068]

Why are you so reluctant to praise yourself?? 😂😂😂 love your videos btw ❤

[@usamasyed]

hahaa criticism is more funny!

[@DWPersianExcursion]

Love and blessings ❤️

[@usamasyed]

🙌🏼❤️

[@DWPersianExcursion]

@@usamasyed 🤟🏼