They should’ve added how customers show up right when closing time is and expect you to take their order in the drive thru even though “you’re supposed to close exactly at closing time.” Then turn around and want to call corporate and lie about how long they were waiting. The customers have gotten worse and the quality has gone down since my time as a partner. This Corporation has given its customers a sense of entitlement, they will yell, spit, flip off and use harsh words towards an employee, then they call and blame the employees for being rude and not only get a free beverage but also get the employee in trouble for their own actions. The company doesn’t care about its employees, it cares about the income and the customers experience “i.e. lies”. How about some recognition for your employees who work hard every day and all they get it criticized. Plus favoritism in the workplace. Like Morning shifts always get favored by the store manager cause they work that shift, and it’s always the night crew that gets blamed for doing everything and anything wrong. This place truly has become the McDonald’s of Coffee Shops lol.
@julieuhha3 жыл бұрын
Not too long ago, I was in the drive thru (about 15 minutes before closing), by the time it was my turn to place an order.. (with about 5 minutes to spare) the baristas stopped taking orders. I pulled up to the drive thru window and the barista literally closed the window in my face while yelling “I don’t care”. Thankfully, I had all this recorded on my dash cam and submitted it to corporate.
@aurorarivera73903 жыл бұрын
Idk how some customers could do that when I can barely get my name out to the baristas
@ajhare23 жыл бұрын
I heard Starbucks went downhill after Schultz left as CEO
@PizzaSpinner3 жыл бұрын
@@AmS-c5z After working in food service and retail for years, I know just how tired those kids are and how many times they probably got cussed out during their shift. That's why I don't go anywhere less than an hour before they close
@Themfeels1013 жыл бұрын
@@AmS-c5z Did you not read the part where he was waiting in line for 10 minutes?
@Chevonne83 жыл бұрын
Ummmmm so I actually work at Starbucks. Some stores are different. At my store, we cannot warm up your drink for you because it’s been sitting out. Instead, we will just remake it.
@Taryncloud93 жыл бұрын
No store has or will be allowed to warm a drink up. We have to remake it
@ElphabaHeartshaven3 жыл бұрын
I was about to say that this sounded like BS. I haven't worked at Starbucks, but I have worked in food service, and we were told that sort of thing was against health Code.
@honestylee113 жыл бұрын
Same at my store
@JK-gp2rh3 жыл бұрын
That's for food and safety reasons. When food or a drink sits out long enough to need to reheat. Bacteria starts to grow. If someone gets sick off of it, bc this is America someone could sue.
@jessicajiang80283 жыл бұрын
@@JK-gp2rh exactly. imagine this. when we make a latte. cold milk is warmed. then it cooled down while sitting out. why would we rewarm that milk. thats not safe to consume.
@AndromedanPrince3 жыл бұрын
I worked at Starbucks for five years at three locations during that time and they never tell you to limit how fast you work on drinks and seen tons of other baristas make more than two drinks at a time lol
@erihitsuki3 жыл бұрын
i worked 4 years at three locations, and i think on my 2nd or 3rd year, the word from corporate is to make only 2 at once to keep drinks as fresh as possible, but that rule is quickly thrown out the window, and some of us also steamed more milk than what corporate wanted.
@jessicajiang80283 жыл бұрын
its called sequencing. we are trained to do it, but who really does lol
@flhysjohnson37813 жыл бұрын
The only time I make 2 drinks at a time is if it's slow or the DM is visiting. They want fast drive thru times...we gotta do what we gotta do ahaha
@claudiavazquez57913 жыл бұрын
I've worked for the siren since 2004 and I can tell you this is straight up bull. We are a super busy cafe and if we did 2 drinks at a time our mobile times would be atrocious. If I'm not making/setting up 4 at a time I would be drowning by 6:30a. I don't always have the luxury of a cold bar or MOP hand-off partner.. Sometimes it's just me.
@gamesmarts92623 жыл бұрын
We wear darker and boring clothes so our apron stands out more. these policies arent weird, they're normal
@katina70473 жыл бұрын
but who cares about the apron standing out lol its still a really weird rule
@davidsoto44363 жыл бұрын
@@katina7047 girl what no it isn’t plz
@katina70473 жыл бұрын
@@davidsoto4436 ??
@skii10213 жыл бұрын
Exactlyyyyy
@lawc65723 жыл бұрын
@@katina7047 I think it’s better than wearing some ugly ass khakis some boring ass colored shirt. As someone who loves wearing black, this work uniform sounds amazing
@drewadams66673 жыл бұрын
The whole staff at my starbuck dyed our hair green for St Patrick's Day in 2018. The next day we were all written up.
@payableondeath90913 жыл бұрын
who cares that would of been totally worth it lmao
@drewadams66673 жыл бұрын
@@payableondeath9091 not when you only get a . 25 cent raise for the year for a write up.
@payableondeath90913 жыл бұрын
@@drewadams6667 my Mom only got a .5cents raise this yr with no write ups, I would find out how much more they woulda gave w/out the write up
@rachelwhite61283 жыл бұрын
Must’ve been semi permanent dye 🥴
@trin35163 жыл бұрын
That’s was an unlawful right up because the company allows you to dye your hair
@ericamoney62573 жыл бұрын
Lmaooooo yeah no I’m a partner and many of these are just false. I can and absolutely will tell you no if what you are asking for isn’t possible or if you’re disrupting the third place. Also, there’s no such thing as “too fast.” Experienced baristas will be making 4+ drinks at once because we get admonished if our window times are too long 🙃
@David-vy1sl3 жыл бұрын
Facts
@saminmahmood34133 жыл бұрын
On my second day on bar I literally had a line of 8 drinks on cold bar and when I was at hot bar earlier I was doing 5 at the same time
@squabalis8092 жыл бұрын
And hours cut for the whole shift if you continue to have your time low
@ladybugsie86353 жыл бұрын
During our visit to the US in 1997 we were visiting the Starbucks on Market St in San Francisco. The barista who was making my coffee accidentally squeezed the cup to hard or something and got steaming hot coffee on his hand. I worriedly asked him if he didn't need to go hold that hand under running water, and he replied: I'll die later. I have always been shocked by that, as it gave me the feeling that he could've lost his job by making a little mistake or showing he was human. Dear barista, if you read this: I hope your hand healed. I felt your pain. Talk about work-ethics.
@30secondstoplutoable3 жыл бұрын
I'm not kidding when I tell you I've been screamed at by management for having similar accidents or even needing 5 minutes from having an anxiety attack. Starbucks gives off this huge facade that it's this phenomenal company to work for when, in fact, it's quite the opposite.
@christinevillarreal9133 жыл бұрын
@@30secondstoplutoable keep in mind this is also by location. Some locations are awful, others are amazing.
@squabalis8092 жыл бұрын
I can't tell you how many times I've burned my hand with freshly steamed milk or fresh expresso or even ripping hot water and just worked through it due to how our store does the schedule your hours are based off how quickly you make drinks and if your able to keep the drive thru time under 50 seconds or 45 on week days and with everything sky rocketing in price low hours just can't happen
@TheDragonforce22033 жыл бұрын
This video makes the dress code to seem far more strict than it actually is. I showed my manager my septum piercing and I was wearing canvas shoes and she still seemed ecstatic and hired me on the spot. It just depends on how strict your manager is but that isnt to say you shouldnt follow dress code. I had to buy a new haul of clothes just to start working
@payableondeath90913 жыл бұрын
I like their dress code
@kaylamoffett12953 жыл бұрын
I have a septum and a nose ring, but we wear masks now so it doesn’t even matter
@rebeccawhitmer92443 жыл бұрын
Okay but about 5 years ago we had to wear a uniform, no visible tattoos, no unnatural hair colours, and all that is pretty normal for restaurants/ fast food. So those rules are actually a huge upgrade!!!!
@zzthesloth29973 жыл бұрын
Yeah and what rules there is are to comply with food safety
@sundaynightdinnerswithdebo9453 жыл бұрын
most of these are standard health department rules, and none of these rules are "really weird rules"
@britaobrien4693 жыл бұрын
soooo you're not supposed to tip because the employees have to share them? i think ill just tip more money lol
@coffeewithkarlie3 жыл бұрын
and we would greatly appreciate that!!
@DonnieBunch3 жыл бұрын
Thank you for that!
@skyeminnerup45303 жыл бұрын
The policy is to make the moment right, not that we can't say no... What a load of bullsh!t
@stavi0953 жыл бұрын
Please don’t ask your baristas for more than coffee. Y’all it’s busy and there are so many drinks to be made. Sure, they are suppose to say yes but it slows them down
@milliepuder76213 жыл бұрын
wait wdym more than coffee just curious
@anuragjangam2 жыл бұрын
I think he meant drinks
@squabalis8092 жыл бұрын
There's nothing like running drive through bar and lobby bar to have a customer come up and want there drinks remade because they forgot to say iced or they stated the wrong size
@squabalis8092 жыл бұрын
@@milliepuder7621 more the drinks plenty of customers ask for food, straws, extra sugars, or sweetners, extra cups, cups of wipe cream, the list goes on tho we don't mind helping you out and we will do it in a heartbeat it just adds stress and can result in slower drive times causing your hours to be cut so all we ask is if you know you need something tell the batista when they take your order and we can have you taken care of much quicker
@ElphabaHeartshaven3 жыл бұрын
This video makes all these rules seem like it's life or death code in North Korea. Seriously, if you've ever worked in food service or retail, these are pretty much standard common sense for food safety and professionalism. And the amount of mid-rolls are ridiculous.
@NovahLia3 жыл бұрын
Most of these guidelines have to do with sanitary reasons since you're working with food and drinks.
@niko39553 жыл бұрын
I've worked in different food settings, mostly factories, and most of these are universal: no temporary hair dye, no nail polish or you have to wear gloves, no jewelry except a wedding band, no perfume. I've never heard the 2 drink thing as a limitation. Sequencing is very technical and optimized to get drinks out FAST. If you are working on more than 2 at once, that means something is sitting and people are waiting. I'm bad on bar, but I'd bet there are baristas that overlap 3 drinks. I'm actually angry that they imply we intentionally go slow when your whole being is getting drinks made and out. It's chaos. Also, yes, we steam each drink individually to get the foam to milk ratio right and warm milk is a breeding ground for LOTS of pathogens. The dress code is odd though. I'll give them that. But it is in a lot of places.
@dumbnhung3 жыл бұрын
Trust, I've said 'NO' more than once
@savannahellis88883 жыл бұрын
The jewelry thing is all about health safety. Stones in rings/bracelets can collect bacteria and possibly contaminate drinks/food. The only reason we could ask someone to leave is if they were making a HUGE scene by attacking employees verbally or physically. I worked for starbucks for 4 years and quit in 2019. Also the working on multiple drinks thing was never enforced and I personally worked on 3+ drinks at a time. And the just say yes thing is real.... it was incredibly annoying but we would figure out ways around it especially for super crazy requests.
@Taryncloud93 жыл бұрын
So the whole “say yes” thing isn’t real and hasn’t been a thing in years. It’s been replaced with the third place model. Furthermore we can NEVER reheat a drink behind the bar(basic food safety, are you stupid?) we remake the drinks. We are absolutely allowed to say no, however, as a service worker why would want to say no?
@joanncunningham72763 жыл бұрын
I worked there in 2001/2004 , dress code was white, black, tan, and NO piercings, and NO visible tattoos! Look at them now!
@Hanniebones3 жыл бұрын
If you ever want to get into barista work, don't let Starbucks be your first job.... as a person whose worked and trained for multiple artisan coffee companies AND had the unpleasant experience of working for Starbucks out of pity for 3 months, I'm being honest.... between no dialing in to the espresso, resulting into a slur that looks like dishwater, no training on how to actually steam milk, and the "guidelines" that purposefully make serving a proper latte take forever and spoil the espresso before it could even be served... Starbucks is just a massive no. (not to mention the coldbrew that'd come to store in an unmarked bag that just said "cold brew) There's no way of saying it without sounding like a coffee snob, but when previous Starbucks workers would apply to other chains or shops, management would literally just deem them "inexperienced" and there was merit to it unfortunately.
@SniperPilotX3 жыл бұрын
You CAN ask someone to leave, especially now with Covid.
@ElphabaHeartshaven3 жыл бұрын
Even before covid, I've seen obnoxious karens or drunk/high homeless people kicked out.
@1ute3 жыл бұрын
oh cool
@bangabruhh82913 жыл бұрын
Everyone in Starbucks breaks all of these rules everyday. Lol don’t be fooled.
@_Peachyb_23 жыл бұрын
The rule about asking customers to leave isn't entirely updated. We went through confrontation training a couple months ago that allowed us to deny a customer service if we felt threatened or thought they were a disruption to the store. Mind you, we have to ask calmly and politely. We are also allowed to respond to negative talk like, if a customer is saying nasty things to a barista, we shifts can step in and say, "I'm sorry you are upset with us and what can we do to make the situation better." or "I don't appreciate being spoken to like that and i'm sorry you feel that way."
@Dzzylizzy65903 жыл бұрын
It’s not weird that the company has rules about what they wear. Almost every job has a dress code.
@kileyeugene3 жыл бұрын
Hi. Starbucks barista here. I actually find these pretty normal. What I find wired is when a customer says thank you, we're not allowed to say you're welcome.
@benovermire33723 жыл бұрын
To the tipping point: my store gets tips for the entire team, and then each week the tips are split based off of how many hours you worked that week, and it varies by how much money was made in tips. Usually it averages at around $20 a week
@horrorgirlfriend3 жыл бұрын
Just Say Yes is an old policy that they phased out maybe 4 or so years ago because it caused too many problems. Now it's all about creating moments and assuming the best in others. So saying no when something is not safe, legal, or responsible is allowed.
@aurorarivera73903 жыл бұрын
I would have no problem wearing black and grey it’s my whole closet
@RabidPanda73 жыл бұрын
I didnt work at Starbucks but i did work as a barista and some of the "rules" make sense like wearing dark pants with no holes and not wearing perfume. If youre working were coffee and hot liquids ll day you dont want to get that on light clothing or have steam touch your bare sking (its not too too hot but uhh i have accidentally steamed my legs before and it wasnt fun. The pefume thing makes sense because peoe can be allergic to some perfumes and i think they just want to eliminate ppl having allergic reactions. I do think the hair dye thing and the no bright shirts thing is dumb lol. I understand wanting to not get hair in peoples drinks but wearing a hat or tying it back works just fine.
@squabalis8092 жыл бұрын
Can't tell you how many times I've spilled steam milk or fresh hot drinks on myself it's usually not that bad still burns but can work through it the ripping hot water
@brandiebishop84733 жыл бұрын
It’s not as bad as the video makes it out to be. I’ve been there 8 years, it used to be black or whit collared shirts, natural hair, no tats, and black or khaki dress pants. Now a lot is dependent on your manager. You have never had to buy things to hang out in the lobby. It’s always been two drinks at a time, if you can’t sequence that’s on you. Mobile orders are what’s cause in the hold up, they have to be worked into cafe orders as well. Only stores with lots of instances of homeless or illegal instances had a lock on the bathroom. We can say no. FOR THE LOVE OF GOD WE CAN NOT WARM UP YOU DRINK IF YOU DRANK OUT OF IT.
@Ashymorphine3 жыл бұрын
❤This 👏
@anony883 жыл бұрын
Honestly it's hard thinking about tipping when the drink costs over $6. Justifying $9 for a drink is a bit much.. But if you buy drinks for 6 people, then I can understand a few dollars of a tip..
@TheDragonforce22033 жыл бұрын
You don’t have to tip and you also don’t need a fancy $6 drink either. Tipping is nice for all the effort and hassles workers have to deal with on a day-to-day basis. Also Starbucks prioritizes the customer’s experience and I think that’s deserving of a tip
@adidragan3 жыл бұрын
"Just Say Yes!" "Hiiiiii, Can I have all the money in your register, oh without you calling the police, of course?"
@mojnomia60803 жыл бұрын
ee
@YourQuality2 жыл бұрын
Well, we will say no to one of our restrooms because there's two separate restrooms for a reason that literally has a plaque on the door that says "Employees Only", and within my store, that's where we keep our cleaning products and such. If we started to let people use ours, then we'd be out of luck as well if they clog our toilets and mess up our sink, as well as they tend to do for the public restroom that's meant for them, plus customers can be quite disgusting when it come to public restrooms. (The Co-workers I work with are simply not.) There's plenty of restrooms out of the store, that they can make the journey to instead of arguing about why they can't use ours. We're also nice enough to send them to a different location that clean their bathroom more than we actually do. So many people go in and out, and there's always a long line, and we cannot and do not rush people with their time in the bathroom that we can only manage to really get that done at the end of the day when we're closing. However, sometimes we'd do at least our very best to just go in and check whenever we just can if there is no one because sometimes, it's like some toilet tissue wonderland of a playground in there to them where there's tons of that all over the floor like there isn't a trash can that isn't full inside the bathroom with them.
@donniesgurl1253 жыл бұрын
I currently work at Starbucks a lot of this varies from store to store. There is no rule limiting earrings and a lot of the weird things are for safety reasons
@claudiavazquez57913 жыл бұрын
Actually the 2 earring rule does exist.. It's just not strictly enforced.
@missmermaiid3 жыл бұрын
Why does this video make it seem as if these are extreme? I work there and most of the policies we follow are also policies my mom has to follow working in the hospital, and policies my brother follows working in a college. Stop being dramatic lmao
@demimiku2 жыл бұрын
The dress code part really depends on your manager/district manager. My manager lets us wear cute stuff but as long as it’s in the color code. You can wear any color jeans as long as they’re in the dress code and has no holes in them. (Also no white jeans.) I also have 3 nose piercings and my manager doesn’t mind. Lots of us have septum’s too. I do really miss wearing nails though.
@nicktaylor26573 жыл бұрын
Now they don't have to worry about customers using the bathroom since Covid-19 They have all been closed since
@Luckimee3 жыл бұрын
Our bathroom is open and baristas have to clean them
@addicted2caffeine3 жыл бұрын
okay my local starbucks was actually pretty awesome opening up allowing me to plug my laptop in as the battery was 0.
@janelleontiveros12663 жыл бұрын
The dress code is so much more relaxed than my old job. We were only allowed to wear white tops and jeans. We can branch out to jean skirts but they had to be up to our knees (it wasn’t practical to wear skirts to work so no one wore them). And we can wear gingham
@MariahGamboa3 жыл бұрын
I’m sorry, I work for the company, I thought this was REALLY weird guidelines. All of this seems pretty logical. But OKAY.
@honeyfitz37913 жыл бұрын
My experience at two Massachusetts Starbucks restaurants is that the employees are rude.
@chriskoloski88813 жыл бұрын
I hate Starbucks
@laurabeane88623 жыл бұрын
Dang. Next they're going to take pictures of your tats and put them on file like you're in the service, or in jail...
@juliannewegesend-ako35453 жыл бұрын
Most of these are food industry required, not just starbucks
@arnavkamath96423 жыл бұрын
Starbucks dress code allows ties so that's how I leave my mark.
@edson_contreras3 жыл бұрын
I can not dyed my hair. It's strictly prohibited in my current starbucks. I'd wish I could have my hair of any other color but they told me I can't :( I also can't have anything in my face like piercings or tattoos. Maybe because I'm from Mexico?? And all of that stuff are still taboo
@christinevillarreal9133 жыл бұрын
All of this is 100% location based. The dress code and even menus vary widely from country to country
@dayswithshannyc79592 жыл бұрын
For everyone saying that these rules are “normal” and are common in restaurants due to food and safety regulations. You are so right, but some places have certain speculations in place. Prime example, I worked @ a fast food restaurant and facial jewelry wasnt an issue, you just were only permitted to where studs or small earrings and if you wore nails, they had to be cut really short . I definitely value customers safety, but taking away self-expression is really hurts. I work at Starbucks now and have a dilemma because I have a nose ring and a tragus piercing in my ear. Yes these are guidelines that were put in place but if I was hired on with them and been allowed to work with them, why change it now. I personally have a connection with my piercing and taking them out severs that.
@annielane56213 жыл бұрын
I absolutely love Starbucks green tea creme Frappuccino, no whip cream please!
@aurorarivera73903 жыл бұрын
Whipped cream is the best part on anything😭
@shawneamarrow40823 жыл бұрын
Yes my favorite
@tracyblessinger3 жыл бұрын
I work at Starbucks. These are NOT true.
@LyleFrancisDelp3 жыл бұрын
I've been told "no" more than once, when I've asked for a pour-over.
@connermeseberg30493 жыл бұрын
As a Starbucks barista I want to know more about this. Because I’ve definitely said it would take 5 minutes and offered alternatives, but if you ask and are certain you want it we can’t say no. Not sure how licensed stores are. A complaint to the store about that would get someone written up and impact operation.
@LyleFrancisDelp3 жыл бұрын
@@connermeseberg3049 Not much more to say about it, except that I’ve been told “no” to a pour-over. In fairness, it was during a rather busy time, and I wouldn’t want to complain and get someone in trouble for something so minor.
@devinchristacook47993 жыл бұрын
@@LyleFrancisDelp I think the real question is why you felt the need to inconvenience the barista and the customers behind you, if as you say, they were busy. I’m sure the answer would have been different had they not been.
@LyleFrancisDelp3 жыл бұрын
@@devinchristacook4799 Why did you feel the need to raise this question?
@devinchristacook47993 жыл бұрын
@@LyleFrancisDelp because, well, I’m confused. You say it was minor, and wouldn’t want to get anyone in trouble, yet felt the need to complain about it in the first place. Your original post screams white male entitlement, only to backtrack later. And before anyone makes it an issue, I am also a white male, but still care enough to point out the aforementioned entitlement your comment seems to carry.
@RigidRecords693 жыл бұрын
I've been at SB for 3 years, most of this information is flat out wrong! No one has ever mentioned hair (Except to wear a hair net) color or how you color is not an issue at all. Where did you hear this?
@trouble-ry8kf2 жыл бұрын
my mom and a few close friends are allergic to perfume and get very strong headaches if a smell is too strong so the rule about not perfume makes sense to me. So does the rule about nail polish. Nail polish can be toxic if eaten so haveing it on and having it possible fall into a drink is not good
@DerekTYWu3 жыл бұрын
The more you drink coffee, the more you need to go to bathroom!!
@Idelia4123 жыл бұрын
I wish Starbucks was as much concerned about the coffee they sell as to what the employees are wearing. I drink a lot of black coffee, but not Starbuck's, there coffee tastes burnt.
@leisure057blank33 жыл бұрын
Don’t order the pikes place medium roast, it 8s horrible!
@AmazingMina-3 жыл бұрын
They should have a coffee timer going for new batches every 30 or so minutes. Maybe things got busy and it was forgotten
@arielrose63613 жыл бұрын
The espresso machines need constant calibration or the shots will pull incorrectly. Baristas are pressured to quickly serve drinks and wouldn't have enough time to recalibrate when there's a long line.
@pomskylifenova73443 жыл бұрын
I hate pike too even for free
@benovermire33723 жыл бұрын
I hate that starbucks made Pike Place their staple roast. It’s by far their worst tasting coffee. I’d ask for Colombia or Sirens blend!
@br56323 жыл бұрын
A friend of mine dyed her hair while working at Starbucks, and then promptly got told that she would either have to change it back or not be scheduled anymore. She wasn’t scheduled anymore. Also we could only wear black or khaki pants, and black shirts.
@brandiebishop84733 жыл бұрын
They changed it all 3 years ago.
@br56323 жыл бұрын
@@brandiebishop8473 that’s good! I worked there before that. My store was really small only 7 partners.
@christianastorga45552 жыл бұрын
@@br5632 Starbucks definitely changed a little since then lol
@DanielSmith-nl7wz3 жыл бұрын
I don’t know where she got her information from but we’re allowed to tell you no
@helloally24112 жыл бұрын
I don't know about yall but my location is a corporate location and we can wear any colored top we want with any pattern. Just no logos. We can wear any colored pants as long as it is not sports wear or legging (leggings can be worn is you wear a skirt). We are allowed to show any kind of tattoo(nothing sexual) and any kind of peircings.
@christianastorga45552 жыл бұрын
Y'all making the dress code seem strict when it's actually pretty chill compared to fast food joints lmao
@liamlowenthal84763 жыл бұрын
Can Starbucks make a new policy to not sell burnt coffee? That'd be cool. But hey.. Dutch Bros all the way.
@addicted2caffeine3 жыл бұрын
oh in the UK we could only wear black. with or without the starbucks logo. although they only gave us 2 each so we often used our own. no jeans what so ever. and must be black.
@purplehaze84713 жыл бұрын
What’s up with the narrator’s pronunciations- hard t’s.... and been pronounced as bean? Annoying.
@emcivicx38853 жыл бұрын
Or is it a slick pun for coffee beans?
@leslieschaffer24953 жыл бұрын
The only challenge I have experienced is that they close at different times. I have had to drive through a Starbucks that closed to find another not far still open. And it wasn’t late at all!
@leisure057blank33 жыл бұрын
I can tell you, I have spent a lot of money at Starbucks but when you ask to use your stars on expiring points they say yes, but they charge your card for cash not stars. If you don’t check your account you think you are using up your expiring stars and you are not. They are all just expiring. Okay the only way Around it is the app, I’ll do it, and as soon as all my stars are cashed in and my cash is all used up on the card, no more!
@christinevillarreal9133 жыл бұрын
Can I ask what card you’re using? If you say “use my stars” but nothing that you’re buying applies to the stars then it’s going to charge you full amount. Also the charge goes to whichever card is scanned. If you’re not using the gift card/loyalty card and are instead scanning the visa/MasterCard/discover/etc then that’s where the charge is going to go
@rebekahkamer41903 жыл бұрын
You also need to tell your barista you want to use your stars before you let them scan your card. We have to hit a button to redeem your star rewards and can’t do it retroactively.
@nope20753 жыл бұрын
I really hate that y'all did this video. I hated the customers that requested a drink to be remade and before I said anything "you can't say no" ... wtf! Also, you forgot that we can't say "you're welcome" to someone saying "thank you" we had to say "thank you".
@nasimmastroieni9052 жыл бұрын
Hi, can I ask why my photos are being used without my permission?
@owlfeatherliving3 жыл бұрын
They are not paying them enough to follow all these rules. Not a hospital or political job. Pay them 20 dollars per hour then. Heck much as there items cost Starbucks can afford it!
@davidho12583 жыл бұрын
jewlery and watches are associated with servsafe and health department and fda rules...
@squabalis8092 жыл бұрын
Batista partner here they prefer you follow the dress code and things of that nature but it's not forced also saying it's weird to ensure nothing gets in customers drinks when your primary job is making drinks is how it should be. Customers can even bring dogs inside the store has long has they on a leash. Also you do not have to ask to use the bathroom unless they are usually locked
@elijah63083 жыл бұрын
Weird post when cafes are still closed because we're still in a pandemic
@joeylo35432 жыл бұрын
i feel like dress code shouldn't be that big of a deal. I wanna go in wearing my Van Halen T shirt so i can truly express myself. It feels kinda robotic wearing the same plain things. Besides, I talk to customers about literally anything and want them to feel at home. I feel if we could dress cool (lol) we'd enhance our conversations and connections. At the end of the day we're customers too!
@brianarbenz72063 жыл бұрын
These are "weird?" Hair and clothing rules for employees? Yeah, so weird as to be bizarre! Unprecedented in the history of the food business!... Oh well, they're good click bait.
@strawbunnyfreckles52662 жыл бұрын
Idk if it's just my store but we have a dress code but do ppl follow it? Nah, we've never got in trouble for wearing what ever we want
@Erykah_Mia3 жыл бұрын
Wow! I’m a starbucks customer. Some of these things are false! I live in nyc! Some employees are not nice, always say no and the bathroom is always closed they say it’s out of order and block the door, thank god I live close by that I don’t need to use it but I feel bad for others who don’t. I wish all Starbucks would be the same. Where I work the Starbucks at Washington Heights out of all places is PERFECT! Never had a problem!
@sophiagardner44103 жыл бұрын
Some stores need to keep bathrooms closed because of the pandemic going around :)
@Erykah_Mia3 жыл бұрын
@@sophiagardner4410 that’s understandable but it has always been that way for many years (prior pandemic)
@christianastorga45552 жыл бұрын
@@Erykah_Mia I currently work at Starbucks(hired October 2021)at 6 Metrotech by NYU and while it definitely gets busy with Caffeine crazy College kids and office people, I absolutely love working there definitely more than my previous jobs Shake Shack and Five Guys. Also the reason why we keep Bathrooms off limits is because they are only for Employee's and trust me some customers would do weird stuff in the bathroom based on my experience from my previous jobs lmao
@monicanaranjo5073 жыл бұрын
Ummmmm we can say no
@edentranlol3 жыл бұрын
me slowing putting my starbucks application in the shredder
@benovermire33723 жыл бұрын
Lol sorry but if these rules sound extreme to you, then maybe food service isn’t the job for you. These are pretty basic and quite normal
@DiosesmiSalvador1003 жыл бұрын
I like how Starbucks associates dress all in black. StArbucks by Giorgia st is awesome!
@keeganturner7583 жыл бұрын
That’s me I’m Keegan and work at the Crocker park location
@ShaynaEller3 жыл бұрын
Wow, my Starbucks must be chill...
@ElphabaHeartshaven3 жыл бұрын
And,, the "never say no" rule is total bullshit. At the beginning of covid I was denied my moble order because indoor access was closed and I couldn't didn't have a car to go through the drive thru. A. I am visually impaired and CAN'T drive a car, and B I literally worked 500 feet away and walked over on my lunch break, what would be the point of getting in the car and waiting gas even if I could drive. I was ripped apart by an employee who said she didn't care that it wad discrimination, and that her job was more important. Thankfully an employee who knew me (again, I worked across the parking lot and was in that location almost every other day before Covid for 2 years) figured out what was going on and brought out my food to the patio and gave the district manager's contact.
@hexahexametermeter3 жыл бұрын
How is Starbucks stock not completely tanking?
@markhogarty72503 жыл бұрын
I haven’t seen anyone sit at Starbucks since the pandemic
@javiruiz99932 жыл бұрын
Starbucks employees can be very rude. We no longer frequent this establishment
@StarFleet_Tech17013 жыл бұрын
Expensive Bucks
@thomaskleven83142 жыл бұрын
Our Starbucks enforces hats doesn't matter what kind of hat.
@jehovahhohenzollern33293 жыл бұрын
*And the Coffee Dot "Pearl" is where Blonde Babies come from.*
@sheereen-gy9ih Жыл бұрын
Starbucks is very harsh towards their employee's I heard it too😅😅😅
@JP-zl8cf3 жыл бұрын
I would break the rules on purpose
@RosiePosey51503 жыл бұрын
My gramz is allergic to 90% of all perfume
@duhprofezzor3 жыл бұрын
Most of them are aliens, beasts, and vampires.
@tracyazevedo3 жыл бұрын
My Starbucks says No all the time lol
@alexrekzu40793 жыл бұрын
damn I can't wear my leather ass-less chaps?!?
@kayleyguyette58873 жыл бұрын
theres so much wrong information in this video lol
@slybedonie93252 жыл бұрын
Fight for ur rights
@ohitslalo3 жыл бұрын
My Starbucks Tiktok went viral lol. Full video on my channel !
@amylynn82103 жыл бұрын
Who cares about their rules, they still can’t make a drink right.
@Demonamic7772 жыл бұрын
So I finished this video, where were any weird rules? Everything here is pretty standard practice. Nothing here was weird other than the clickbait title.
@brandon4413 жыл бұрын
These are pretty common rules in restaurants. Most of them are enforced by the health department..