How to be a Top Call Center Agent

In this video, I share basic tips on how to become a top call center agent and eventually maximize your earning potential. With dedication and hard work, it's very possible for you to reach the top!
Disclaimer: This video does NOT guarantee that you'll be an instant top call center agent or performer at work. Of course, there are so many factors that may affect your performance including your own behavior.
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Thanks so much for watching.

[@ReaNinja]

⭐️ Strive to be the best version of yourself! Any questions? Comment below. :)

[@unboxingjob]

I just started my nesting earlier. Thank you so much for your videos. Striving to be the best of myself and making sure that I will not just pass but will excel. Thank you so much, you are very helpful! :)

[@mauriciomontenegro3739]

I like the easy way that you speak English and i never loss a video yours.. Go on and keep the good work.

[@mauriciomontenegro3739]

😉💞🥰😍

[@jakemercado9867]

Ms.Rea Ninja How long have u been in BPO industry? Have you become a top performer before or until now?

[@keatonluis9053]

Sorry to be so off topic but does any of you know a trick to log back into an Instagram account? I was stupid lost my login password. I would love any tips you can offer me

[@luismarioXD]

Thanks Rea. •To be always present. •Study the metrics. •Claim an exceptional mindset. •To start early on aiming to harvest excellent results. •Be knowledgable (subject matter expert) for being easy to you improve and adapt to the environment. •Value coaching and feedback. •Learn to enjoy working.

[@xmielj]

Just downloaded 30 something videos from you about training. I feel really lucky to have access to very informative videos like yours. Its like having my trainor with me at home. :)

[@ReaNinja]

Happy to hear that Miel. ❤🙂 Kudos to your commitment to learn. 😊

[@carlossolorzano7346]

Love your videos Rea! They really make me think of the stuffs I can do better next time.

[@ReaNinja]

Aww good to know that Carlos 🤗

[@hanceltolentino3771]

Thanks Ms. Rea I'm learning a lot from you . The reason why I'm not skipping ads when I'm in your channel . Keep it up! :)

[@ReaNinja]

Appreciate you. Thanks Hancel ❤️

[@MANIFESTLIFE2023]

Thanks for the info ! Very informative 🙏

[@danielunavideos]

My favourite video so far!, Thank you very much, I am really learning a lot from you. (Btw: love the channel title) blessings :)

[@ReaNinja]

Thank you ❤️

[@miketzio3322]

Great Video! I just started working at call center and l'll put into practice these tips, thanks ✔️🌟

[@sunshinetongol7432]

You're very helpful and extremely encouraging.!keep.it up..

[@ceciliacastillo4374]

Love it Thank you so much

[@markcyrey9095]

I can't thank you enough for this video

[@KaishinInamori]

Thank you for this!!!

[@ReaNinja]

Jamie Lopez You're welcome. Hope it helps. And thanks for watching. 💗

[@kimberlypowell7612]

this video motivated me to do better i really appreciate your encouraging word

[@ReaNinja]

Happy to know that ❤

[@StiLLhere101]

Dear Rea that was Amazing thank you this helps...as i am just starting and can relate to you focus from my past self understanding.. next hope u can assit with making calls effectively excellently. cheers!!

[@luismarioXD]

Thanks a lot.

[@ahmedbelal4635]

it was so helpful . Thank you so much ,rea

[@ReaNinja]

Glad to know 💗

[@felvinbongcayao]

Thanks for your video i got hired all credit unto your tips about call center interview. God bless

[@ReaNinja]

poging bae cuteness overload Wow congrats! You're welcome, so good to know that! Happy to help and thanks too for watching my videos. 💗

[@felugtu5174]

Thank you Rea...😊

[@zeetubania7643]

it really helps a lot.i love it

[@ReaNinja]

Zee Tubania Thanks for watching Zee! I'm happy to help. 💗

[@mandyford7357]

how do I get a higher first call resolution?

[@nataliegwenn]

Ms. Rea you've been very helpful..🥰 all of your videos are very informative. Please don't stop doing videos,it was such a big help. God bless you always😊☺️🥰❤️❤️❤️

[@ReaNinja]

Happy to hear that 💗🤗

[@killstrange]

geez..i guess i got carried away and got to this video..i havent even got past the initial interviews..but none the less this is kinda an inspiring video...thanks by the way...i wish there was something like this back in 2008 when i first tried applying..

[@ReaNinja]

Aww happy to know that, Raymond! I wish I had this too back then. Anyway, I wish you all the best with your application. :)

[@jonamieguillermo5729]

Hi I came back here. I forgot where my comments last 4 years ago saying, I will undergo an interview for being a CSR. Taking notes of all the lessons from you. No experience that time. Just keeping all your words. And tiwala sa sarili. I would like to say thank you. You're such a big help. After the interview, I am now officially working in a BPO industry. Bless and deserve to flex that after 6 months of working in a Call Center, I am now promoted as SME. Planning to go through in Team Lead post, that's why I came back here and taking notes again and get all the possible question and answer. Thank you so much for your help. May God bless you so much!

[@ReaNinja]

Thank you for coming back to leave a comment. So sweet of you! Congrats on your achievements. Keep it up! :)

[@jonginjongout2545]

I'm back. Thankyou for the tips and all. Guess what I got a job. All of this was credit to you. Thankyou so much sis

[@ReaNinja]

jong in jong out Awww thanks so much!! I'm really happy that my videos helped you with your job application. But of course, kudos to you because you didn't just watch the vids, you also took action. Congrats! 💗

[@mariafernandamartinez1093]

Great video thank you so much for your advice! On the other hand it's so sad have to sell our time and mental health to these companies that are the modern slavery in poor countries because due to goberment corruption in our countries we don't have any other option that set their Impossibles goals and expectations

[@victoriacastillo396]

What happen if there is A LOT of information that u gotta learn about the account, and this is just ur first experience at a call center and you only receive a couple weeks of training, and now they expect good metrics from u

[@ReaNinja]

Even though that's the case, you have to do your best to pass the metrics. That is why call centers usually hire people who can easily adapt and learn fast. 🙂

[@uyoatahgreatrobinson746]

@@ReaNinja This is not a very good response and I disagree with it. There are lot of ways to help such people to actually do better. From my experience this kind of slow learner actually do better once they have mastered their onions.

[@marquesjones774]

@@uyoatahgreatrobinson746 right. I am a top performer at my call center where we sell DirectTv. Even though, I caught on a lil faster. I’ve noticed that the job is just like riding a bike. Of course your not going to be great at first, but if you keep trying it will become natural

[@user-dm2cm5ns7r]

Thanks Mam Rhea❤

[@kiemjhungarvez3154]

thank you for this video

[@ReaNinja]

kiem jhun garvez You're welcome! Hope it helps. 💗

[@altoncarter5661]

Like her

[@RBatU2024]

hi Rea, your videos are so helpful. i watched most of it. i’m searching a video of yours on how to negotiate a salary offer, but i can’t find. can u make a video about it, but if u already had pls send me a link. thank you

[@ReaNinja]

vin Bern Hi Vin, thanks for watching my videos! Means a lot to me and I'm so glad to know I was able to help. Actually, I have filmed a video about how to answer the question "how much salary do you expect?" but it doesn't include negotiation. :) it will be up maybe next week. It's just mainly for entry-level though. But thank you for your suggestion. I'll include in my list of videos. I'm just not sure if it will be in time for your interview. :)

[@tmcknight1035]

I need a video on how to love my job 😩

[@ReaNinja]

Aww that's a good idea! 🤔 Hope you're okay though. 💗

[@datgreedymouse6860]

Thats easy! Just think being jobless and broke sucks more

[@normanjaketanucan3158]

Hi Miss Rea! I'm a big fan here. Any advice on how to become the top performer agent in a Live Chat support or in a non-voice account please...

[@shyrhagmercado]

Hi I'm still a trainee in our company and I watch most of your videos. I'm a fan and I just want to share something. I feel stupid whenever I take calls. Is there a way for me to be better in a short span of time?

[@ReaNinja]

It really depends on your pace. Of course it's possible to be better in a short span of time. Bank on the common call types and focus on improving your weaknesses.

[@shyrhagmercado]

@@ReaNinja Thank you very much for that genuine advice! I'll take note of that

[@larrybuaya9058]

Hi ma'm Rhea Ninja...can you please give an example on how to answer the interview question; Can you tell me about the metrics of your previous BPO experience?

[@mahisuryavanshi9369]

Nice ninja

[@mariecriscuarteros2579]

Ms. Rea i'm a first timer bpo employee... Gusto ko po magtagal sa bpo industry... Salamat po sa lahat ng tips

[@alohaelle17]

Goal: Promotion! Thank you Ms. Rea for these encouraging tips! 😊

[@ReaNinja]

Go gurl!! 😉

[@alohaelle17]

@@ReaNinja Ms. Rea nagpm po ko sa fb page nyo. Hoped that you notice me. 😁😀

[@christabellerico5959]

I got a job in bpo industry. At first months got lot of promoters, but these past few weeks of july up until now I got a lof of dsat's... I put my best but I am struggling to keep up with my teammates. I feel like di na to para sakin. Ayaw ko na. Endless of stressful days.

[@noeliacarias2599]

Hey! I just know basic english but i want to know the necessary vocabulary about a call center 'cause i wanna work in one. So..please give us a basic and important vocabulary Greetings from Honduras

[@blackragnar5788]

Otw to 8K subs 💗

[@ReaNinja]

Yess thank you 🙂

[@lykanye0874]

what do you mran by hustling? can you give examples? thank you ms. rea

[@ReaNinja]

Ohh it just means you're working really hard. 🙂

[@lykanye0874]

thank yoouuu ms. rea, am also working in 1 of the bpo companies here in Davao, im a newbie and lm an avid viewer of yours

[@ReaNinja]

Thank you for always watching, Lyka! ❤😊

[@artistspassion5790]

How to be familiar with the account ate rea if you can't access the account outside the company? How can you study more about my account ? Help me ate Rea

[@ReaNinja]

Best if you take notes. 😊 If the acct is paperless, ask your trainer if it's possible to come in early so that you can study.

[@artistspassion5790]

@@ReaNinja Thanks Ate Rea Im still in our transition hoping to cope up my stress and pressure during call times

[@timharhasanbasa534]

Hi Rea, thank you sa tutorial, very informative. Can you please make a tutorial also on operations of CRM, UPOS, and Telegence? Thanks in advance.

[@valrivas7424]

Too many metrics, that's why I am self employed and doing great! Never want to be in a call center again.

[@ReaNinja]

But why are you watching videos about the call center?

[@NeonStormTV]

@@ReaNinja sometimes people get curious on how they personally did or they wanna properly coach their own employees.

[@nickwilkinson429]

Advice on fixing mindset ??

[@bernardolagnitonjr7851]

call center ninja i did that i am performer i have earned my P4P bounces and i was awarded for my performance. my only thing I complaining about in our industry i was not given the opportunity to grow in my professional career. i still stay as an agent. why ? i am good only as an agent. thatt only thing i hated. i have earned in the industry.

[@ReaNinja]

Why don't you apply for another position?

[@kielanino471]

May qouta po ba sa callcenter??? Kung meron what if hindi maka abot sa qouta?? Matatanggal po ba???

[@ReaNinja]

Kung sales or outbound, most likely may quota. Pwedeng performance warning or matanggal kung di aabot. Pero depende rin sa company nyo.

[@altoncarter5661]

I like her

[@hergiftpazziuagan8669]

Pede ba mag heart react? ^_^

[@mikarivera]

Hi. Hopefully you’ll notice me. Since you are a monetized youtuber, do you still work from a call center company as of the moment? Please make videos about call center beginner who is demotivated and stressed. 🥺

[@ReaNinja]

Not anymore. Been working from home since 2016, still bpo but not call center. I'll add that video topic to the list. Hang in there. ❤️

[@ReaNinja]

Any particular reason why you feel demotivated and stressed?

[@mikarivera]

@@ReaNinja Hi. It’s because this is my first job and it’s been tough for me to cope up. I am in the process of adjusting to everything.

[@ReaNinja]

@@mikarivera are u working on-site or from home?

[@mikarivera]

@@ReaNinja luckily I am working from home. Nung nagcomment po ako nyan ay naghahanap po ako kung paano maging motivated since bago lang po ako sa pagwowork na parang I am forced to work because I need to not because I love to. But ngayon medyo tinitingnan ko na siya in a brighter side. 😁 Still, I’ll wait for your inspiring content. 💖

[@maralynsanjuan2725]

Ano pong mas madali non voice or voice?

[@ReaNinja]

Depende po sa strength nyo. Mas madali sa voice kung magaling ka magsalita. Mas madali sa non voice kung magaling ka sa written. 🙂

[@maralynsanjuan2725]

Sabi po kasi nila mas mahirap non voice lalo if maubusan kna ng english hehe. Pero much better nman daw po non voice for newbie lalo kung di pa fluent sa english.

[@ReaNinja]

Yes, in a sense that's right. Pero in the end depende rin kung ano kaya mo. Hehe 🙂

[@kulayagustin970]

I love my job but my job don't love me.

[@ReaNinja]

What do you mean your job doesn't love you? 🤔

[@kulayagustin970]

Call Center Ninja i have had enough I"m done being transfered. I already rendered my resignation last January 15.

[@mixkidvlog4703]

How bout those newbie like me huhuhu

[@alexandermurciacalderon4940]

Tu eres toda linda :)

[@keshavbhul3376]

Thank you for tips

[@arielpaizano5884]

China I want to kiss you in the forehead because you just gave me the secrets to improve myself in my job Thanks for this video. Cheers🤙🏽

[@jazromero4170]

mam tips naman on how to compute and pass kpi

[@ReaNinja]

You can check my call center 101 na playlist. I made a video for each kpi. 😊

[@jazromero4170]

thaks a lot mam.

[@animotionobsession7594]

Is that a joke?Whats next ?