⭐ Thanks for watching! Please let me know below what other email support videos you want and I'll add them to my list. ❤
@soookimmm30154 жыл бұрын
Chat support tips please.
@balvinderchana3 жыл бұрын
Hi
@sulenramirez12743 жыл бұрын
Thank you for all your help with this video, ❤️
@jaimehukom18874 жыл бұрын
The basics of email support. For those getting started for an email customer support job, this is what you need as a general guide.
@darreljayona53114 жыл бұрын
Hi Ms. Rea i just want to say that I am grateful for having you in my call center life/journey, Thankyou for always giving me new knowledge and information to survive and enjoy my bpo life, More blessings. Aja Ninja ❤️
@ReaNinja4 жыл бұрын
Means a lot to me. Thanks too Darrel! All the best ❤
@hassanvlogsraza70154 жыл бұрын
Hey Rea you are a real "Ninja" I learned a lot on your channel and got a promotion which is call center specialist. a big thanks to you keep up the good work.
@ReaNinja4 жыл бұрын
Congrats ❤❤
@hassanvlogsraza70154 жыл бұрын
@@ReaNinja Thank you keep the the work continue.
@justly-ka4 жыл бұрын
Mag 7 months nadin ako as Email/Chat support this month and thats all because of your tips, Rea 😄 Happy holidays ❣️
@ReaNinja4 жыл бұрын
Wow that's amazing to know!! ❤ what are the struggles with being an email support rep? 🙂
@justly-ka4 жыл бұрын
@@ReaNinja Yay! You replied 😅 First one for me was maintaining the tone. Mostly ung qa feedback ko is masyadong frank or straight to the point na tipong pgbasa palang ni cx sa first sentence is nkaka disappoint na. Second is ung may mga times na di maintindihan ni cx ung point ko kya as a result nag e-expect sila ng something in return. However, after watching your vid ngaun, ang dami ko na nman natutunan at for sure may improvements n nman ako nto. Hopefully gagawa ka pa ng ibang tips for nonvoice soon, Ms Rea. Never kong iniskip ung video mo coz I know madami ako matututunan. Thanks a lot 💞
@ReaNinja4 жыл бұрын
@@justly-ka Thank you for watching and sharing your input JC!! This really helps a lot for me to know what videos to make that will help the community. ❤🙏🏼
@moninacruz_4 жыл бұрын
Hi! I just wanna ask if how's the process or what will be the process of the interview? Can you give me some tips? I want to apply.
@gatdivinagracia1683 жыл бұрын
Anong name po ng Company @Sikat Gallery
@brianbrandogalapin61722 жыл бұрын
I like the way you talk. I can feel your confidence. It's helpful loud and clear. Thank you
@TheLeah23443 жыл бұрын
Thank you. I’m about to start my job as a Email Support Representative and I appreciate your advice.
@dannyngubu34202 жыл бұрын
HEY, how’s your job going , and what sites did you use to get the job ?
@Furmudra2 жыл бұрын
why did I just saw this vid of yours? lol I am currently working part time as CSR email support for an e com clothing line. Your tips are very helpful :) Keep it up
@AleannaPinkie2 жыл бұрын
Hi! I am intersted to apply for email support, how is it so far?
@DJoy-gw3lq3 жыл бұрын
Very informative tips. I'm glad I found your channel. Thank you for your tips.
@iamvaperist21222 жыл бұрын
Tomorrow night (9pm-6pm) is our training as a Chat support Representative. Wish me luck! 🙏🥰 I am new in this industry. 🙋♂️
@deadcell1 Жыл бұрын
How is everything going with the job?
@ReaNinja Жыл бұрын
You got this!
@lohith826 Жыл бұрын
hi can u tell me how is going on
@djl.mendoza35452 жыл бұрын
Thank you for the tips! I hope I can pass my initial interview for Chat CSR.
@AleannaPinkie2 жыл бұрын
How did it go?
@raviadagatla71033 жыл бұрын
Thank you Mam for such a Wonderful Video. It was really Helpful and Learnt a lot.
@arvinbriones4032 Жыл бұрын
Thank you for this kind of video i will download it and watch again.
@JeramieSaito Жыл бұрын
Thanks for the tips!
@deadcell1 Жыл бұрын
I remember applying for a job to a company that specializes in email support but they didn't select me for the job. They replied with a generic email (that sounded auto generated and wasn't signed off by a agent) to let me know I wasn't selected. I replied listing all the things wrong with the email they just sent me and how to improve it. They replied 3 weeks later offering a position with the company lol. I reluctantly denied the position.
@yepicxmusic Жыл бұрын
Good work you did
@ReaNinja Жыл бұрын
True story? Hehe wow
@DateTwoRelate Жыл бұрын
The importance of using a customer's name I believe was first mentioned by Dale Carnegie in his great book How To Win Friends & Influence People. This book is as relevant today as it was when it first came out....in 1936. It is pretty short and easy to read. Everyone (including Rea!) should read it. Used copies are everywhere!
@ReaNinja Жыл бұрын
Have heard of it. In my to-read list for sure! Thanks
@christianalcaraz78663 жыл бұрын
Very informative and good tips! Thank you Rea! =)
@straighfowardukler63574 жыл бұрын
Do you have a topic about TTEC Chat Customer Service? Ty
@isaaciglesias57894 жыл бұрын
Pls add chat support as well and other videos for non voice. Thanks!
@ReaNinja4 жыл бұрын
Soon ❤
@iamvaperist21222 жыл бұрын
How was you chat support training? My training will be started on Monday. 9pm-6pm.
@jayteerthgadagkar6014 жыл бұрын
Please give a video how to get hired in email and chat process. I am not clearing my non voice process pls help....
@ReaNinja4 жыл бұрын
Okay!
@anchocasinillo95634 жыл бұрын
Thank you so much Ms.Rea 🤗 Godbless 💛
@balvinderchana3 жыл бұрын
Hi Rea I have SN.../SX dishwasher. I have set my program on ECO which is for 3hr 15mins, so when I change the program let's say for example to 1hr setting will not cancel. Basically it should allow me to be flexible and to different program I want to select. So am selecting the program for the wash for 1 hr does not allow me. I have switched off the machine and try to select a different program the 3hr 15 min ECO. Does not clear so I am stuck pls advise. Thks Jas
@ReynaldoLSo4 ай бұрын
Okay nman po sana, sana direct to important subject po, may mga palabok na kwento sana may visual actual sample po, estorya po
@whynamanganon67414 жыл бұрын
tuloy nyo lang po gantong video dahil sa non voice po ako malalagay this week
@ReaNinja4 жыл бұрын
Good luck!! Thanks for watching. ❤
@redhernandez96124 жыл бұрын
Chat support next!
@maksat212 жыл бұрын
Amazing tips👌
@phoenixdc35564 жыл бұрын
Thank you :)
@rovelynmesa71603 жыл бұрын
Hi Ma'am, ano po camera niyo? Ang ganda :) Thank you po for the knowledge on Customer Support.
@ReaNinja3 жыл бұрын
Canon M50, thank you! :)
@fantasyteamshorts6112 Жыл бұрын
Is there a course for customer support email?
@shantomanikyoutube93362 жыл бұрын
Excellent
@bianxiam3 жыл бұрын
Hi ma'am rhea. I just want to ask you if email support and back office associate are the same? Thank you
@loesloes28594 жыл бұрын
How to make email CS portfolio to use on people per hour or upwork and any other freelance site? Please help
@katrinarodares66053 жыл бұрын
Im watching this because i have my final interview later as email support! Ms rea ano po kaya kadalasan tinatanong sa final interview same lang po ba sa voice account? Sana manotice nyo po :)) thank you
@ReaNinja3 жыл бұрын
Same same lang 😊 all the best sa interview 💕
@dontdosillymovesbytintwice43093 жыл бұрын
thanks
@vinarbrillante61784 жыл бұрын
Hi can you film about a telco sample
@DateTwoRelate Жыл бұрын
Anyone who uses caps or emojis in customer emails will likely be back scanning groceries very quickly.
@chrispinmdimi7989 Жыл бұрын
It's sure my phone it smart 6,get answer
@funkzcruz28134 жыл бұрын
Thank you
@funkzcruz28134 жыл бұрын
Your welcome your videos are giving me a strength to imense my english communication skill
@eddiebongsalazar73374 жыл бұрын
Hey miss ninja. How are you? Just manna ask kung ilang buwan po ang isang kontrata sa BPO? Hehe thank you. Hope you answer my question❤️
@ReaNinja4 жыл бұрын
Open naman po ang contract nyan technically unless you have a training bond with the company. Depende sa kanila ilang months. Yung sa akin 5 months. 🙂
@eddiebongsalazar73374 жыл бұрын
Saved! Thank you miss ninja❤️
@bigfatcrab3 жыл бұрын
emoji not emoji but emoji
@SeminarChauffeur Жыл бұрын
What if gumamit ng chatgpt sa pagsusulat ng email, at aayusin na lang yung output nya para ma meet yung mga guidelines na diniscuss mo? Kumbaga writing assistantt lang sya hehe! 😂
@ReaNinja Жыл бұрын
pwede rin naman :)
@marcello3945 Жыл бұрын
what if my writing style seems very Automated?
@ReaNinja Жыл бұрын
Make it more personal then ♥️
@aslambagwan77593 жыл бұрын
thanks mam
@castaway21284 жыл бұрын
Wait, so you can use a smiley face or emojis on non voice accounts?
@ReaNinja4 жыл бұрын
I do use them a lot. Again, it depends on your company's culture and guidelines.
@AceHardy4 жыл бұрын
🙏🏽
@lovemyvan2 жыл бұрын
Thank you 😀
@krystaljoybolasco88504 жыл бұрын
Hi Ate Rea! Nagtry ako mag apply ng mga call center companies since lockdown tayo ngayon. Pero di pa rin ako makuha kuha. Maybe because of my voice 🙁 how to make a hoarse voice sound better in an interview po?
@ReaNinja4 жыл бұрын
Hello Krystal. Meron na silang binigay na feedback? Most of the time di naman nila pinapansin ang voice. ❤
@krystaljoybolasco88504 жыл бұрын
Rea Ninja I don’t know din po kasi. Nagpapractice ako how to control my voice in answering the phone interview pero di ko magets kasi may time na grammar daw but I always check my grammar naman po before pa dahil pinaghahandaan ko talaga. Medyo nakaka sad lang. Di pa rin ako hired 🙃🙂
@ReaNinja4 жыл бұрын
@@krystaljoybolasco8850 Dont worry, try mo pa rin. Meron din dadating for sure. ❤
@krystaljoybolasco88504 жыл бұрын
Rea Ninja Thank you pooooo 😊😊 minsan kasi medyo naiilang din ako mag english kaya sguro din nangyari yon and medyo kinabahan 😊😊 Silent viewer po pala ako. Nung nagtry ako mag apply, I always watched your tips ❤️❤️
@TravelDestination084 жыл бұрын
Hi Ms. Rea, just wondering if you have a list of company’s that offering email/chat support?