Recover an HP Computer Using Recovery Software Download | HP Computers | HP Support

[@WiccaMoonChild03]

Thanks for showing how to do this.I downloaded that and installed it on my USB Flash Drive.

[@HPSupport]

+Fred Schall Jr I am glad to know that the video has helped you fix the issue.

[@JoeyMcNew-Drummer]

Thank you! Thank you! Thank you! This worked like a charm. I had been using the windows 11 Dev and with a recent update, the task bar disappeared and I decided to do a fresh install and it didn't go so well. 😂 This is a great reason why I have been a HP guy for 20 plus years since the windows 98 days. HP hasn't let me down yet... My drum rigs and studios are powered by HP. Great job and thanks again for the video as it's a life saver for me.

[@HPSupport]

+Joey McNew Glad to know that the video has helped you fix the issue.

[@CubicCreator136]

Quick question, can you send me a link to the recovery media download page I cant seem to find it

[@HPSupport]

+CubicCreator136 Performing a system recovery or reset can resolve issues by returning your computer to a previous or original configuration. Confirm if other system recovery options work with your computer, and then order recovery media on CDs, DVDs, or a USB drive if necessary. Refer this document for complete information: bit.ly/2RdPsC3

[@HPSupport]

Hi Devil, thanks for contacting! I understand that you need the link for the software. I will do my best to assist you. Please try using HP cloud recovery tool as mentioned here: bit.ly/3eEeaGZ Binu - Social Media Tech Support

[@ashutosh_code]

when i purchased my pc it was full or original s/w and but.once i formate pc with a usb make pd bootable using rufus and ..after formatting..my windows blue boot logo is missing, and manufacturer logo appearing whole loading time, and i try to reformate pc in order to back my original functionalities of pc but it didn't worked..so what shoul i do to take pc to the original drivers , booting etc as first time it was?

[@HPSupport]

+Ashutosh Prasad Please try recovering the computer as mentioned here to fix this issue: bit.ly/3o7PaJ1

[@muhammadhelmiel-dakdouky5929]

Hello! I entered this recovery process by mistake and once I figured out that I'm reformating all hard disk partitions (like shown at min 6:37) I manually shut down my laptop by pressing the power button. I figured out that my hard drive is wiped and the windows partition returned to its original size and the other big partition was still unallocated. I'd like to know how can I recover my original windows after interrupting the recovery process (the windows partition contains the ordinary files but it seems that the content of the files is missing as the used space of the partition is too small).

[@tomypower4898]

Muhammad Helmi El-Dakdouky Yes bootable device

[@muhammadhelmiel-dakdouky5929]

@@tomypower4898 Thanks for your reply, is there away to create a recovery partition instead of the external recovery device?

[@vintageguitarz1]

What can I do if I accidentally erased the contents of the D: Recovery partition? Is there any way I can restore that recovery content on the D: partition without having to reinstall Windows 10?? (HP 17-X051NR model). At one time I did make a "restore USB" flash drive, can this be somehow copied back to the D: Recovery partition?

[@HPSupport]

+Vint Guitarz The ONLY way to actually restore that partition is to do a complete factory restore of the entire drive -- and that starts by reformatting the drive, removing everything on it, and recreating the original partitions. This can only be done using something known as HP Recovery Media.

[@sodalunch1949]

@@HPSupport How do I obtain it? Can I create one from a computer that still has the recovery partition?

[@CrazyOneToo]

My laptop hard drive went out and now has a new HD in it. I ordered a recovery USB for it. How do I find out how big the hard drive recovery partition is supposed to be?

[@HPSupport]

+Alan Here Please refer this document to know about recovery partition: bit.ly/3eKZArH

[@pablorosa5488]

Which should I create first: HP Recovery Tool USB, or Windows Recovery Drive?!

[@HPSupport]

+Pablo Rosa Please follow the guidelines under this document to fix this issue: hp.care/2nB7Wrv

[@syedhasanmohiuddin827]

You kinda started the main instructions in the middle! (0:30) What I mean is, at 0:30 you just jumped to -- "After agreeing to the download......" What !!??? What does one do before this?? How does one reach to this point??

[@HPSupport]

Hi Syed, thanks for contacting HP Global Social Media Support! I understand that you need help in recovering your computer. I will do my best to assist you. Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - Social Media Tech Support

[@syedhasanmohiuddin827]

@@HPSupport Yeah, I tried this already. It did not work. I'll post a list of all the trouble shooting steps I have already tried down here 👇🏼 Please read it and advice something. I appreciate your help.

[@syedhasanmohiuddin827]

@@HPSupport I have an HP Pavilion x360 m Convertible (Model is 14m-dh1003dx). When I switch on my laptop, the following message is being displayed -- "Boot Device Not Found Please install an operating system on your hard disk. Hard Disk F2 System Diagnostics" So the following are the 6 troubleshooting steps that I went through ........ (1) Firstly, I wanted to check if the hard disk is ok. So I pressed F2 to go into the HP PC Hardware Diagnostics UEFI, and selected the option "Hard Drive Check" . It ran the test for 5 minutes and displayed the following message -- "Smart Check : PASSED Long DST : PASSED" (2) Then I thought of running the "Windows Recovery Drive" . Which I have on a USB stick, which I made when I bought this computer. So I went into the boot order menu (F10) and made USB Drive the first one. Then switched the computer off, inserted the Windows Recovery Drive USB stick, and restarted the computer. All I see is a black screen with the grey HP circle logo in the centre of the screen, like when the windows is booting up. And there are no circling dots below that logo, only the black screen with the grey circle HP logo in the centre. I left it like that for a long time, but nothing happens. (3) Next I tried running the "Windows Installation Media". Which I had made on another USB stick. With the USB Drive being first on the boot order, I inserted this Windows Installation Media USB stick, and restarted the computer. It doesn't even recognise it. It just displays the original message -- "Boot Device Not Found Please install an operating system on your hard disk. Hard Disk F2 System Diagnostics" (4) I even have a "Hiren Boot CD" on a third USB stick. I thought of trying it. Same steps, with the USB Drive being first on the boot order, I inserted this Hiren Boot CD USB stick, and restarted the computer. It doesn't even recognise this one as well, and again it just displays the original message -- "Boot Device Not Found Please install an operating system on your hard disk. Hard Disk F2 System Diagnostics" (5) Next I thought of trying the BIOS Recovery/Update. I restarted the computer while press-holding the Windows key+B key, at the same time pressing the power button for 3 seconds. The screen went blank for 10 to 15 seconds, then the following message appeared -- "The BIOS recovery files cannot be found or the files are corrupted. Using another computer and a USB flash drive, download the latest BIOS file from the HP website and create a BIOS USB recovery drive for the PC that needs recovery. Insert the BIOS recovery drive into the PC that needs recovery and restart the PC. To learn more about creating a USB recovery drive, go to the HP website (and then there's a link in blue colour font)" (6) Next, I thought of trying "System Recovery". I pressed the power button to start the computer, and then pressed ESC key repeatedly to go into the Startup Menu. Then pressed F11 (System Recovery option) . It displays the following message in a blue dialogue box -- "The selected boot device failed. Press to Continue" So this did not work as well. An important note -- Ever since I bought this computer, occasionally something used to happen. The computer, while running, would crash, and then restart itself. And then at the time of booting up, it would show this same message -- "Boot Device Not Found Please install an operating system on your hard disk. Hard Disk F2 System Diagnostics" This used to happen occasionally, and been happening ever since I bought this computer. BUT, whenever this happened, I just used to turn it off, then back on, and it used to boot back up normally, and windows started up normally. So I thought it's just an occasional malfunction and didn't think much of it. Please help me resolve this. I am guessing it's the BIOS issue. Should I do the steps mentioned in point 5 that I wrote up here about the BIOS? [P.S. -- I do not know if my Windows 10 is 32 bit, or 64 bit]

[@HPSupport]

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3A6yokL Binu - Social Media Tech Support

[@syedhasanmohiuddin827]

@@HPSupport LOL thanks for the reply Binu. But I guess you did not read the VERY DETAILED steps of troubleshooting that I have already gone through, which I wrote in another comment above in this thread 👆🏼😄 . I have literally already tried EVERYTHING in that document before you even shared this link ! Please read it again if you want to know what's really up.

[@ptonesis]

Hi, I have an old dv6-3150se, running win7 I am unable to perform the factory reset "Recovery Manager cannot run from the hard drive. I tried to create a recovery media on a USB drive and had an error message : "a set of recovery media was previously created for this computer. Only on set is allowed for each computer." I have lost it. I have this computer since 2011, it was running perfectly but have an issue now and need to do a factory reset. I have tried the HP cloud recovery tool but my product ID is invalid. can you help ? thanks

[@ptonesis]

is it possible to make a 2nd set of recovery disk ?

[@HPSupport]

+Ghazi Ben Fraj Please contact our phone support team to purchase recovery disc and then try system recovery. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@dharmeshdhawan3798]

Does hp recovery media allows recovery without data loss also. I don't have backup previously.

[@HPSupport]

+Dharmesh Dhawan Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@janice2274]

Could you please tell me from which manufacturing date this facility is available? I do not have it in downloads on my HP Omni 2012/13

[@HPSupport]

+JANICE CASEY thanks for reaching out! I understand that you need to know about performing system recovery. I'll do my best to assist you. Please refer to the instructions under this document to perform system recovery: hp.care/2nIw2k6 Let us know how it goes.

[@krishnashasank]

I've recently replaced my hard drive and trying to reset my laptop using the recovery USB so when running the recovery process, it is running good until 7:01 minute but after the reboot it is taking me to the main Recovery Manager dialog and it is not going to the Software Installation phase , kindly help me with this. Thanks in Advance :)

[@HPSupport]

+Krishna Shashank Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@Miguel-wh7cd]

Quick question, i know this may sound dumb but after the recovery, can i format the usb again as i want to use it for something else but i need to recover my hp desktop. Thank you for the video btw!

[@HPSupport]

+Miguel Solano You can format the USB whenever you want. However, whenever you format the USB, then it would be blank and you would not be able to perform recovery.

[@anubhabmondal4645]

@@HPSupport how much time the factory image recovery preparations take?

[@robloxinaalisa8440]

Oh my gosh it reminds me of computer running on DOS complicated not user-friendly, not for seniors.

[@HPSupport]

+Syntheti Photosynthesis Please perform the steps mentioned under this document to fix this issue: hp.care/2nB7Wrv

[@HonRevJoWazzoo]

@@HPSupport Hows about Windows 7? FWIW - why is this so effing complicated?

[@anonnimus1081]

Hi. When I download the software and trying to start the download, it said that I have reached the number of maximum installation. How can I fix that?

[@HPSupport]

+Anon Nimus Please follow the guidelines under this document to fix this issue: hp.care/2nB7Wrv

[@mr.tonkabean5829]

Can I fix the bluescreen inaccesible boot device - 3F no boot device found with this?

[@HPSupport]

+Mr. Tonka Bean Please refer to the instructions under this document to fix this issue: hp.care/2oVEO3j

[@jigar2709]

I have the recovery discs of original windows but not able to use them to reset my windows as my dvd writer in laptop is not working. How can I use the USB flash drive to reset the windows to its original factory condition?

[@HPSupport]

+Jigar Patel thanks for reaching out! I understand that you need to know about using and creating Microsoft Recovery USB Drive. I'll do my best to assist you. Please follow the guidelines under this document to fix this issue: bit.ly/2OR367p Let us know how it goes.

[@jagdishmali5792]

Superb explained thanks sir..

[@HPSupport]

+Jagdish Mali I am glad to know that the video was very useful to you.

[@tushantydv]

i have one doubt. will it also erase the contents of my other internal hard drive which is seperate from windows ssd.

[@HPSupport]

+mr Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@tushantydv]

@@HPSupport I'm asking about local disk D which is a seperate internal hdd and for windows there is seperate ssd.

[@naran5783]

I want to create a recovery software usb drive using download from e mail link from hp support and not cloud or other download options.

[@HPSupport]

+Naran Please try using HP Cloud recovery tool as mentioned here to fix this issue: bit.ly/317XDob

[@HARSHEELAVARMA]

Hp 15af103ax recovery iso please share link

[@HPSupport]

Hi Harsheela, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering your notebook. I will do my best to assist you. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu-HP Social Media Tech Support

[@timothyadeleke9810]

I installed Linux on my HP computer before the hard drive got corrupted prompting me to reset the BIOS, the question is, do I still download the Windows 10 which came originally with my laptop on the BIOS download page?

[@HPSupport]

Hi Timothy, thanks for contacting! Resetting the bios will reset your computer to factory settings. We do not recommend Linux on HP computers. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@hu__]

Q: will this keep the original windows 11 that came with the laptop pre-installed, plus Ms office student and home life time, McAfee anti-virus and Hp support software, basically I mean will it be that same copy which I bought with laptop, I need that. Q2: will using this hp backup tool automatically thing that I going to backup and reinstall it when I turn on it, I don't want that to happen I want a backup, for long terms use and don't want to reinstall just window not the genuine windows11 that came with the laptop, I Mean I don't want to reinstall windows at the right moment when I keep a back up, I want to run my laptop normally, and i want to reinstall it when I messup things, not when I just used the tool to create backup

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about recovering your computer. I will do my best to assist you. A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive. Please refer this document to recover your computer: bit.ly/3WLBfsl Binu_HP Social Media Tech Support

[@nomadptgalexandrecarvalho2133]

Hello, how would i do this on a Elitebook 8540p, once it's not supported on cloud recovery tool? Thanks in advance.

[@HPSupport]

+Alexandre Carvalho Follow these steps to recover an HP computer using a download of the recovery software: -A free digital download of the recovery software is offered for most HP computers. -After agreeing to the download, a confirmation email is sent to your registered email address or alternate email address, if desired. -Open the email on the computer to be recovered or any other computer running Windows 7 or above. -The email includes two download links, one for the instructions on the recovery process, the other for the recovery software. -You can access the links twice before they are voided. -Open the links to download software. -Do not use a VPN or proxy or the downloads will not start. -Open the downloaded applications and follow the prompts to download the instructions and recovery software. -To launch the Download Manager at a different time, the program files are saved in the Recovery Instructions folder inside your Downloads folder. -Select Launch to open the USB Boot Drive Creator. -Open the folder with the same name as your model, and then open HpRecovery.exe. -Insert a thirty-two gigabyte or larger USB drive into your computer. -Save any data on the drive you would like to keep. -Select Next. -Select the drive you want to use to create the recovery media, and then select Next. -Select the check box to confirm your drive selection and to acknowledge the drive will be wiped, and then select Next. -The software prepares the drive and then creates the bootable media. -With the recovery media creation complete, select Exit. -On the computer to be recovered, remove any discs in any media drives, and then shut down the computer from Windows. -If Windows does not shut down, press and hold the Power button until the computer is off. -Disconnect all peripheral devices and cords, except the keyboard, mouse, power cord, and monitor. -If you are recovering a notebook computer, disconnect everything but the power cord. -Insert the USB recovery media directly into the computer which needs to be recovered. -Turn on the computer and press the Escape key repeatedly to open the Startup Menu. -Press F9 to display the boot device options for your computer. -Use the up and down arrow keys to navigate to the USB recovery hard drive that has UEFI in the name, and then press Enter. -If after a few minutes the recovery media does not start automatically, restart the computer and try the steps again. -Select Back up your files first or File Backup, depending on the version of Recovery Manager. -Select Next. -When prompted to choose where to save the backup, insert a second USB drive or an external hard drive into the computer. -Select the drive where you want to save the backup files. -Select Next, and then select Next again to save the files to the selected drive. -With the backup complete, remove the backup drive from the computer, and then select Next to return to the Recovery Manager home screen. -If prompted, select Factory Reset, and then select Next. -If prompted, select OK to begin the recovery process. -The recovery preparation completes. -If prompted for a supplemental recovery USB drive, select Skip. -Select Continue, and then if prompted, select OK to restart the computer. -System recovery installs any software that was originally loaded on your computer. -Follow the on-screen prompts to complete setting up Windows. -With Windows setup complete, connect any peripheral devices and cables that were previously disconnected.

[@nomadptgalexandrecarvalho2133]

@@HPSupport Well, I guess you didn't read my comment till the end, (8540p) not supported on the Cloud Recovery Tool, so there is no recovery image for me to restore.

[@drissbelaabed6388]

Can we use this recovery tool for hp elitebook 8470p? If not, is there any other alternative?

[@HPSupport]

+driss belaabed Yes. You can try the steps mentioned under the video on your computer.

[@dilan680]

Great presentation thank you

[@HPSupport]

+Dylan tube I am glad to know that the video was very useful to you.

[@brigitterosales3735]

I ordered and received an HP Recovery USB through the mail for $40. I tried to use this USB on my HP Laptop but it does not work. (After it finishes it gives me a Restoration Incomplete error message and errors out on: ven_hgst prod_hts545050a7e680#4 303e0826 0 000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} wpeinit And then it displays: 'The system cannot find the drive specified.' 6 times. You answered my question before by telling me to go to HP Cloud Recovery...but I already ordered and received a USB drive from HP for my specific laptop (Model 15ba009dx). Please answer my question. Thank you!

[@HPSupport]

+Brigitte Rosales Please follow the guidelines under this document to fix this issue: hp.care/2nB7Wrv

[@sudiptakundu9457]

Hey,, at the last of the installation process it shows "recovery attempt has been failed".What can I do now?

[@HPSupport]

+Sudipta Kundu Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@pauldswiftie13]

Do you still do this to the new computers and laptops?

[@HPSupport]

+sniff sniff You can try the steps mentioned under the video on new desktops and notebooks.

[@pauldswiftie13]

@@HPSupport Good to know! Now I dont have to go through the hassle of reinstalling and tracking down drivers

[@brigitterosales3735]

I ordered the HP Recovery USB for my HP Laptop after replacing the hard drive. The Recovery process runs, but at the end it gives an "Restoration Incomplete The restoration did not complete" and "The system cannot find the drive specified" 6 times in a command prompt. I am able to do a Ctrl+Alt+Del and launch Task Manager and after ending the audit.exe and HPRecovery.exe process, I am able to get in to the Windows interface and use basic tools, but no application runs. I get a "This app can't open" message. I run Recovery several times and always the same thing. And there is only one hard drive in this laptop. Can anyone help?

[@HPSupport]

+Brigitte Rosales Please follow the guidelines under this document to fix this issue: bit.ly/2Z5CTbk

[@brigitterosales3735]

@@HPSupport Please understand, I ordered the HP USB Recovery from HP. I paid $40 and ordered from the HP Support page, which asked me for the model of my HP Laptop (15ba009dx). I received this USB device in the mail from HP and used it to perform the Recovery. After the Recovery finished...I received the error messages. Are you asking me to now go to the Cloud Recovery Tool and make a NEW USB?

[@abdullabubker4278]

How i can download hp recovery manger I format my computer and i lost hp apps and features, my laptop is HP ENVY 14-2136nr Notebook PC, Please Help.

[@HPSupport]

+Abdulla Bubker thanks for reaching out! I understand that you need to download recovery manager. I'll do my best to assist you. Please follow the guidelines under this document to fix this issue: hp.care/2nB7Wrv Let us know how it goes.

[@NareshPanneerSelvambiochem]

is it possible to repair my PC using recovery disks? I have over 6 disks created using recovery creation. Will this help to repair my computer? Because my automatic repair option is not working from the startup repair option.

[@HPSupport]

+Naresh Panneerselvam Yes. The instructions are mentioned here: hp.care/2nB7Wrv

[@victordejesus2000]

The recovery manager is missing from my computer, and I tried everything and even this and it doesn't seem to be working. I'm about to lose hope now.

[@HPSupport]

+5 years ago • 46 years ago • 1 second ago Please follow the guidelines under this document to fix this issue: bit.ly/2Z5CTbk

[@KimTaekLau]

5 years ago • 46 years ago • 1 second ago me tooo sfhhhhddvb

[@luisg277]

Hi, I need the ISO for my HP Pavilion Dv7 - 1245DX but I cant get It true the virtual assistant. I bought It used... Also if you tell me how to enter the BIOS advanced sethings It Will be the cherry over the cake.

[@sedunderground9219]

F10 pressing as you turn it on or F9.

[@whimsiverse_official]

Is this work for hp 15-da2014tx.I used it using windows store app hp recover.When the recover it shows recover failed

[@HPSupport]

+Si Tech Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@jaimeloustarkey5847]

Will this work with BitLocker on and not been the pc adminstater I don’t have password or BitLocker 32digit key

[@HPSupport]

+Jaime lou Starkey Yes. It will work. Please perform the steps mentioned in the video.

[@jaimeloustarkey5847]

HP Support I just spoke hp they said I need yo buy a new mother bored

[@mujtabaiqbal58]

So will this restore previous version of windows 10 on my hp envy x360 ? . I want to restore previous version of windows 10 and my restore point is deleted also when ever I go to update and recovery in windows 10 I cant go to my previous version of windows 10 because it says that the option is not available because your pc was updated more than 10 days ago. Please help me. Thanks !!!!!!!!!!!!!!!!!

[@HPSupport]

+mujtaba iqbal Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager as mentioned here: hp.care/2nB7Wrv

[@steffisingh4392]

Can we perform this process using a Windows 7 laptop?

[@HPSupport]

Hi Steffi, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under this video on your computer and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@Abcsciencemusic]

I just seeing the power button and accessibility option with blank screen . All process were smooth till here. What is the problem?

[@HPSupport]

Hi Jatin, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a black screen issue on your notebook. I will do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: bit.ly/3Q8dwCn Let us know how it goes. Binu-HP Social Media Tech Support

[@magedam]

Hard drive on my Pavilion X360 went bad, laptop is under warranty, when I check HP cloud using my laptop product ID it says that it is not supported, how to get the windows back after hdd replacement?

[@HPSupport]

+Maged Moussa Please refer to the instructions under this document to fix this issue: bit.ly/3shAg3u

[@paulstewart9860]

Hello, can you please send me a link for my HP Omen 17-w007tx?

[@HPSupport]

+Paul Stewart Please perform the steps mentioned under the video on your unit.

[@varmadharmendra9255]

Sir how to purchase this model recovery 1ac87pa#acj hp15-ay511tx

[@HPSupport]

+Varma Dharmendra Please try using HP Cloud recovery tool as mentioned here to fix fix this issue: bit.ly/2Z5CTbk

[@varmadharmendra9255]

Sir I have to run cloud recovery in my laptop but error show "attempt any one of the following " how fix please sir help mi

[@alieninwonderland4219]

SALVE HO BISOGNO URGENTEMENTE DI AIUTO: HO EFFETTUATO IL RIPRISTINO FACENDO PRIMA IL BACKUP DEI FILES. ENTRAMBE LE COSE SONO ANDATE A BUON FINE. IL FILE BACKUP È IN UN HARD DISK ESTERNO. STO PROVANDO PROPRIO IN QUESTO MOMENTO A RIPRISTINARE I FILES DAL FILE BACKUP. IL BACKUP SEMBRA ESSERE BLOCCATO MI SPUNTA SOLO: RIPRISTINO FILE RIPRISTINO IN CORSO (IL PUNTATORE APPARE IN CARICAMENTO) LA BARRA APPARE GRIGIA E FISSA. DEVO SOLO ASPETTARE? È NORMALE? GRAZIE.

[@HPSupport]

+Alien in Wonderland thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info

[@mohithramaripaka1868]

The data will be deleted or not in other folders except c folder

[@HPSupport]

+ARIPAKA MOHITH RAM Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@kpreet499]

How to get the link for these softwares?

[@tork_n.m]

How do I download the Recovery Software ? I can’t find any email to contact or any links.

[@HPSupport]

+Mahmoud Salah Please refer to the instructions under this document to fix this issue: bit.ly/3AnkZmc

[@benedictpijano3203]

@@HPSupport where can I find the download link?

[@rudolfperl3106]

Please link for registered and link for download image original for hp 15-bw053ng 😢

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need USB recovery flash drive for your notebook. I will do my best to assist you. The HP Cloud Recovery Tool allows you to download recovery software to a USB flash drive. Please refer this document for complete information: hp.care/6050lcAEC Regards, HP Support

[@omar_killer9034]

How i can download hp recovery manger I format my computer and i lost hp apps and features. Please Help Fast .

[@HPSupport]

+xXxomarxXx May I know the model number of your computer so that we can check the details for you?

[@omar_killer9034]

Product name HP Pavilion Gaming Notebook - 15-ak100nx (ENERGY STAR) / Product number W2X29EA

[@omar_killer9034]

HP Support hello 👋? Any news

[@GrzesieqPlay]

@@HPSupport Could tou check me too? My model number is 2BR99EA#AKD

[@joeywilliamson3188]

On my hp all in one computer 20 c032 system recovery is greyed out can’t reset it what do I do

[@HPSupport]

+Joey Williamson Please try using the HP Cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@joeywilliamson3188]

@@HPSupport does it work

[@ashokcraiz]

I recently formatted my omen laptop and lost many HP apps and features, how can I regain all the HP features again for my laptop to be back in original state. my laptop is HP omen 15-dc00022na , Please Help

[@HPSupport]

+Ashok Rai Please refer to the instructions under this document to fix this issue: bit.ly/2Z5CTbk

[@pradeepnaidu6213]

After recovery, while skipping last part again same recovery options are appearing. Did so many times but still same. Please let me know what to do

[@HPSupport]

Hi Pradeep, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering your computer. I will do my best to assist you. Please try resetting your computer as mentioned here to fix the issue: bit.ly/3ipZLk2 Binu_HP Social Media Tech Support

[@guruprasath1528]

I need link of hp recovery manager for my hp pavilion g4-1304au (windows 7 64bit)

[@HPSupport]

+guru prasath Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@SureshKumar-yf5qh]

Hello Sir by mistake i have formatted my laptop HP ENVY NOTEBOOK 15 PC. All the data and hp recovery drive (D) has also gone. Please help.

[@HPSupport]

+Suresh Kumar Please perform HP cloud recovery as mentioned here to fix this issue: support.hp.com/in-en/document/c06162205

[@SureshKumar-yf5qh]

@@HPSupport my product is not listed there and no HP recovery media is there in HP drivers and software. What to do please help.

[@muhammadumer789]

@@SureshKumar-yf5qh same bro. If you got any answer help me pls

[@joeywilliamson3188]

I followed you

[@HPSupport]

+Joey Williamson Please let us know how it went.

[@joeywilliamson3188]

@@HPSupport my system recovery is greyed out can’t go back to factory image how to get system recovery back

[@joeywilliamson3188]

@@HPSupport ???????????

[@Goldenbarstewart]

I made a backup of my files onto a flash drive - I have reinstalled Windows on the HP laptop. How do I recover my files?

[@HPSupport]

Hi Goldenbarstewart 2017, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support and We apologize if you had any inconvenience. I'd like to help you with your HP Product and related queries. To further diagnose this issue, please contact our customer care team over the phone or chat for further assistance, if the issue requires additional troubleshooting over remote session or in Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution. Please follow these steps to reach HP Phone Support: Step 1. Open link: support.hp.com/us-en/contact-hp?openCLC=true Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the Local Contact Options. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Hope this helps. Keep me posted. Regards Vignesh-HP Social Media Support

[@sourabhsharma4540]

I have hdd and ssd in my laptop How to select installation drive using hp recovery tool 😕

[@HPSupport]

Hi Saurabh, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in recovering your computer. I will do my best to assist you. Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer Binu - Social Media Tech Support

[@gonulalaca]

My hard drive has changed. So the F11 function does not work. Which email address should I send a message to? or what should I do?

[@HPSupport]

+Ahmet GÖNÜLAL The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. Please follow the guidelines under this document to fix this issue: bit.ly/2I4gWSi

[@mehulchoradia7923]

One question when we will have to remove the pendrive ?

[@HPSupport]

Hi Mehul, thanks for contacting! I understand that you need to know when you have to remove the pen drive while recovering your computer. I will do my best to assist you. You can remove the pen drive whenever the computer reboot. Binu - Social Media Tech Support

[@harunkacmaz34]

thank you very much

[@HPSupport]

+Harun Kacmaz I am glad to know that the video has helped you fix the issue.

[@Zenqeh]

i don’t want to backup any files and i’m just trying to factory reset my computer, but once the recovery preparation is all done and the software instillation is complete, the computer resets and says failed! someone please help me quick i’m stuck in quarantine bored out of my mind!!

[@karimali8411]

Same here :(

[@HPSupport]

+Zenqeh Please follow the guidelines under this document to fix this issue: hp.care/2nB7Wrv

[@etellez1231]

The hard drive on my HP failed and i need to replace it. But i need a boot drive of windows 10 to reinstall the OS. How do i download this? Thank you

[@HPSupport]

+etellez1231 You can use the HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@JatinBhuyan]

@@HPSupport as the above mentioned link, is it the same process to recover windows 10 as it was in earlier state without losing any file?

[@miriqbal54]

Hi i forget my password in hp windows 10 genuine i have five recovery disks what to do know

[@HPSupport]

+Mir Iqbal If you cannot remember your password or need to change it, refer to the following document : hp.care/2puSGyn

[@mohamedebrahem258]

Can you help me please my hp envy laptop doesn't open system recovery when i press f11 key what should i do ?

[@HPSupport]

+Mohamed ebrahem thanks for reaching out! I understand that you are experiencing an issue in performing system recovery. I'll do my best to assist you. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process. Let us know how it goes.

[@mohamedebrahem258]

@@HPSupport thank you very much for helping me

[@mohamedebrahem258]

@@HPSupport I have done all this steps but when i press f11 key to open system recovery my laptop doesn't open it but instead continue to startup

[@gummadavelliraghava2152]

I also same question

[@techdeveloper6236]

Bro the laptop is showing your internal software has been deleted and any thing is not working and sound is also not cuming what to do to solve this problem plase tell me bro

[@HPSupport]

+Tech developer Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@shashankjoshi6993]

My HP notebook shows no partition found in a red cmd prompt. Please help...

[@HPSupport]

+Shashank J thanks for reaching out! I understand that you are experiencing an issue in recovering your computer. I'll do my best to assist you. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process. Let us know how it goes.

[@prathamnadkarni621]

I'm facing the problem while recovery it showing error as this computer is not supported by system recovery media

[@HPSupport]

+Pratham Nadkarni Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/317XDob

[@NarendraSingh-sj5mr]

Thanks but how we can get that link

[@HPSupport]

+Narendra Singh Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob

[@nymurrahmandurjoy1420]

What happend if the electricity gone during creating recovery media for laptop?

[@HPSupport]

+Nymur Rahman Durjoy Please refer this document to know about creating and using Microsoft recovery USB drive: hp.care/2qKLz9t

[@anthonyp.7446]

I need help bad my HP laptop, I did factory reset and won’t load up, keeps saying HPRecovery.exe - Application Error

[@HPSupport]

+*Ƥสidᴡill* Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@anthonyp.7446]

@@HPSupport thank you so much, it helped so much, the moment I press esp, Exactly what you said started to work, when I wrote you I didn’t think you’d reply, again thanks so much my laptop is up and working

[@muellerhans]

HP I would pay up to 10€ for a ISO or IMG file but not 50€ for a DVD or CD.. Especially since you actually ship the software for free with new notebooks.

[@rajub7833]

Hi, unfortunately I deleted my ms office in Hp laptop.can you please help how can I recover thes office.Please help me

[@HPSupport]

+Raju B Please refer to the instructions under this document to fix this issue: bit.ly/2ykdPjA

[@franciscojaviersolissanche2148]

hola buenas tardes donde consigo los link de descargas

[@HPSupport]

+Francisco Javier Solis Sanchez thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info

[@harshilsharmaharshilsharma7285]

do we need network instaling windows

[@HPSupport]

+HARSHIL SHARMA HARSHIL SHARMA Follow these steps to recover an HP computer using a download of the recovery software: -A free digital download of the recovery software is offered for most HP computers. -After agreeing to the download, a confirmation email is sent to your registered email address or alternate email address, if desired. -Open the email on the computer to be recovered or any other computer running Windows 7 or above. -The email includes two download links, one for the instructions on the recovery process, the other for the recovery software. -You can access the links twice before they are voided. -Open the links to download software. -Do not use a VPN or proxy or the downloads will not start. -Open the downloaded applications and follow the prompts to download the instructions and recovery software. -To launch the Download Manager at a different time, the program files are saved in the Recovery Instructions folder inside your Downloads folder. -Select Launch to open the USB Boot Drive Creator. -Open the folder with the same name as your model, and then open HpRecovery.exe. -Insert a thirty-two gigabyte or larger USB drive into your computer. -Save any data on the drive you would like to keep. -Select Next. -Select the drive you want to use to create the recovery media, and then select Next. -Select the check box to confirm your drive selection and to acknowledge the drive will be wiped, and then select Next. -The software prepares the drive and then creates the bootable media. -With the recovery media creation complete, select Exit. -On the computer to be recovered, remove any discs in any media drives, and then shut down the computer from Windows. -If Windows does not shut down, press and hold the Power button until the computer is off. -Disconnect all peripheral devices and cords, except the keyboard, mouse, power cord, and monitor. -If you are recovering a notebook computer, disconnect everything but the power cord. -Insert the USB recovery media directly into the computer which needs to be recovered. -Turn on the computer and press the Escape key repeatedly to open the Startup Menu. -Press F9 to display the boot device options for your computer. -Use the up and down arrow keys to navigate to the USB recovery hard drive that has UEFI in the name, and then press Enter. -If after a few minutes the recovery media does not start automatically, restart the computer and try the steps again. -Select Back up your files first or File Backup, depending on the version of Recovery Manager. -Select Next. -When prompted to choose where to save the backup, insert a second USB drive or an external hard drive into the computer. -Select the drive where you want to save the backup files. -Select Next, and then select Next again to save the files to the selected drive. -With the backup complete, remove the backup drive from the computer, and then select Next to return to the Recovery Manager home screen. -If prompted, select Factory Reset, and then select Next. -If prompted, select OK to begin the recovery process. -The recovery preparation completes. -If prompted for a supplemental recovery USB drive, select Skip. -Select Continue, and then if prompted, select OK to restart the computer. -System recovery installs any software that was originally loaded on your computer. -Follow the on-screen prompts to complete setting up Windows. -With Windows setup complete, connect any peripheral devices and cables that were previously disconnected.

[@rajeshkamble0007]

I need link of hp recovery manager setup for my hp pavilion g6 ( windows 10 )

[@HPSupport]

+Rajesh Kamble Please perform system recovery as mentioned here to fix this issue: hp.care/2nB7Wrv

[@mercyreji5788]

Hello My Hp laptop is struck at Restoration not complete what should i do?

[@HPSupport]

+Mercy Reji Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@ROX2006]

My hp recovey manager is not working

[@HPSupport]

+Akshaj. S Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2I4gWSi

[@AngelMartinez-sc1tu]

My laptop is stuck in reboot and it won’t let me reset either

[@deorignaldan]

Angel Martinez are you getting an error that says windows cannot complete the installation?

[@AngelMartinez-sc1tu]

deorignaldan yes

[@deorignaldan]

Angel Martinez what model laptop do you have?

[@HPSupport]

+Angel Martinez thanks for reaching out! I understand that you are experiencing a restarting issue on your notebook. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2oEMy9L Let us know how it goes.

[@NexuSYT1906]

Where can I find my software link

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in recovering your computer. I will do my best to assist you. Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - Social Media Tech Support

[@deorignaldan]

Is this option still available?

[@HPSupport]

+deorignaldan Yes. It is still available.

[@deorignaldan]

@@HPSupport I called HP support and they said the option in the video has been shut down, I can either use the new HP Cloud Recovery or order a recovery media from HP. The HP Cloud Recovery does not support my device since it is considered "old". I have 2 recovery drives, one I created last year using the option shown in the video and a recovery media shipped to me from HP. Both are giving me an error stating "Windows could not complete the installation" I do not live in the US and I have hard numerous hardware checks from my local HP technician and have been confirmed that nothing is wrong with my hardware. Is there anyway I can get to redownload a new recovery OS? Please note I purchased the device from the US

[@rahulmaurya2581]

How to resolve My Startup problem if I forget my login password in Hp win 8.1

[@HPSupport]

+Rahul Maurya Use this document to help you recover or reset the password you use to sign in to Windows 8. Read the following sections that apply to the method you use to sign in to Windows: bit.ly/3aRGLTi

[@teodortodorov6974]

How I can create recovery drive for my HP laptop?

[@HPSupport]

+Linux Mint Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager as mentioned here: hp.care/2nB7Wrv

[@anshumansingh32]

Hp pavilion g4 windows 7 recovery disk Please give me download link

[@HPSupport]

+Anshuman Singh Please try using HP loud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@Rishiaditya-v8f]

I am getting the error pf The recovery attempt has failed, Select one of the following buttons

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support

[@Rishiaditya-v8f]

@@HPSupport I am already in the WhatsApp contact with your team, but they already took 8 days of mine, and still they are delaying, SN - 5CD2239JYL, They told me to do cloud recovery keytool, and then it got stuck, in the logs it's saying that NVIDIA GeForce failed, code 43 idk do something, I am already wasting a lots of time

[@HPSupport]

My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3IdE8g4 Regards, HP Support

[@Rishiaditya-v8f]

@@HPSupport I now got, how hp earns money, thanks for your team

[@HPSupport]

Thanks for the reply. As the issue still persist after performing Cloud recovery, please contact our phone support team as mentioned above to fix the issue. Regards, HP Support

[@harithareddy.]

Iam from india Can I call hp support and ask recovery media willl they deliver

[@HPSupport]

+Haritha Reddy Please contact our phone support team to get the recovery disc. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@windowsi3104]

Hello HP i am not getting my hp recovery anager how to install that

[@HPSupport]

+WINDOWS I3 Please try using HP Cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@somegirl2503]

How do I fix my computer because I can't system restore. Is there a solution?

[@HPSupport]

+Anikah Begum If you are unable to do a system recovery, please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@Adxdi]

I accidently downloaded a non genuine copy of windows 10 pro, but my computer came with a copy of genuine windows 10 home how do I get the genuine windows 10 back?

[@HPSupport]

+Adidi Please follow the guidelines under this document to fix this issue: bit.ly/2Z5CTbk

[@miguelsimao736]

esc in not giving me those options

[@HPSupport]

+Miguel Simao Please refer this document to perform system recovery: hp.care/2nB7Wrv

[@sodalunch1949]

I reinstalled windows and now the HP recovery manager was deleted. What can I do to reinstall it?

[@HPSupport]

+SodaLunch This document explains how to reinstall software programs and hardware drivers that were originally installed on the computer at the factory: bit.ly/3lVyQJx

[@joseosorio6117]

me aparece este mensaje: There is not available recovery binary in system. please create and plug the recovery dongle and then restart the system for recovery the system firmware. modelo: 14-ck0029la productID 4PF34LA#ABM. SN#5CG938C6PS...

[@HPSupport]

+Jose Osorio Please follow these steps to do a system recovery to fix this issue: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process.

[@shubham.14]

My hp laptop showing recovery restoration incomplete And now not booting up

[@HPSupport]

+shubham singh This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@shubham.14]

@@HPSupport that also did not work But my laptop has ssd and hard disk both installed in it isn't it is the reason of creating problem "recovery incomplete"

[@adiposerex5150]

Except you can’t do this unless you have a 2nd pc.

[@HPSupport]

+P S Please refer this document to know about performing system recovery on your computer: hp.care/2nB7Wrv

[@PriyanshuKumar-dn5tu]

Why iam getting Recovery manager Error 0xFFEE016.

[@HPSupport]

+Priyanshu Kumar Please disconnect any devices connected to your computer. If you have any USB or DVD in the computer, please disconnect it. Perform a power reset on the computer. Click here for assistance. Disconnect the adapter, remove the battery (if it can be removed) Hold down the power button for 30 seconds to drain the static in the computer. Connect the adapter and battery to the computer. Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. This should get you to a Startup Menu and from there you can select System Diagnostics. Please select system diagnostics and run a system test. Click here. If the test fails, please contact our phone support for the service options. If the test passes. Please exit system diagnostics. Boot the computer to BIOS by tapping F10 repeatedly on startup. Restore BIOS to defaults, enable secure boot and disable legacy boot in BIOS. Save and Exit BIOS. Try to perform a recovery using the recovery kit created on your computer.

[@lowendgamer6385]

I want HP Pavilion P6000 Recovery disc

[@HPSupport]

+LOW END GAMER Please contact phone support team to purchase recovery disc. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@drissbelaabed6388]

Need recovery for hp elitebook 8470p

[@HPSupport]

+driss belaabed Please try using HP Cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@drissbelaabed6388]

@@HPSupport thx so much for your help. I ll try the tool later

[@HPSupport]

+driss belaabed Welcome.

[@drissbelaabed6388]

Sorry to say that my platform is not supported

[@Wildbeautiy]

I recovered software by this method but I says it is not activated . How to activate it now .plzzz

[@HPSupport]

+Hilal Ahmad May I know in which software you are receiving this error?

[@Wildbeautiy]

@@HPSupport windows 10 Home . Please Help . my Windows crushed . I recovered it through Online hp cloud recovery . But it is not activating now . My Windows Was Pre Installed on hp laptop . Please help I tried HP Service Center too but they too are not able to Activate it . Plzzzzzz help to reactivate . My Windows 10 home was Original .

[@anjanagopakumar3954]

DID I NEED A USB PENDRIVE TO DO THIS???

[@HPSupport]

+ANJANA GOPAKUMAR Please perform recovery as mentioned here to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@AnkushKumar-jf3wu]

Recovery is failing again and again. What should I do?

[@HPSupport]

+Ankush Kumar Please perform recovery as mentioned here to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.