Fixing Brother Printer "Paper Jam" Error with No Paper Jammed

For help in clearing an actual paper jam: • Clearing a Paper Jam i...
In this brief guide I show you how to try and fix a 'Paper Jam' error on a Brother printer when you can find no paper jammed inside the printer. This is not a guaranteed fix, but dirt/ink on the strip shown in a common cause of this problem.
I hope this video has helped resolve the problem you are having.
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[@rachelrodriguez6688]

This video, posted seven years ago and featuring a different printer model, just saved me! THANK YOU!

[@Claudettesilver300]

I was about to buy another printer, it’s sitting in my Amazon cart, but I decided to give it a last try and look for more videos….. your video saved me a lot of $$$ thank you.

[@helengras7675]

Same!! I was just coming to comment on here saying the same thing all the other comments say! Haha.

[@advanceinnosys]

I was sending my brother printer to the service center for troubleshoot and been told parts replacement was obsolete, almost give up then i found your video that help me to solve the long waited issue that just did the cleaning just in 1 minute. Brilliant and keep up the work. Thank you.

[@DylanLawrence]

I had a Brother MFC-J870DW and this technique worked beautifully. I was totally stuck on this paper jam error, would have never thought of this without your video. Thank You!

[@theresamcglone379]

I spent hours on my printer and was really frustrated as there was no more paper jammed in it - until I found this on U tube . Brilliant , worked immediately.

[@LT-nn6fi]

Thank you !!! 7 years later, this video helped me get our Brother printer back up and running !

[@Szilassy]

I have a different model, but found this video after following Brother's troubleshooting steps to no avail. Turned out there was some fine lint buildup on a roller inside the printer - which I didn't notice earlier. Wiped it clean, as best I could, with a lint-free cloth, and the paper jam error is gone. Printer works again. I had already started looking at replacement printers in frustration, when I thought I'd do a more generic KZbin search for my issue, and stumbled across your video. This saved me a few hundred bucks in unnecessary expense. Thank you, thank you!

[@HeidiGood]

Add me to your list of people 9 years later!! who you saved from having to buy a new printer. Great job mate!

[@purityandplants]

I hope it works for me 😩😩😩

[@cindymead7323]

Fantastic! 30 minutes by myself and 20 minutes with a Brother Chat 'specialist' and less than a minute when I just moved the 'print head' all the way to the left - must have come loose during delivery.... THANK YOU!!!

[@melaniealexander3713]

You saved me from purchasing a new printer as well! I kept getting the message "Paper Jam" and I had cleared it, couldn't see anything until I watched your video and you said something about the print head. I moved the print head and there was a small piece of paper that had ripped off and was tuck in the corner. You saved me money and aggravation, Thank You!

[@Dee-hi5zj]

I fought mine for an hour - no paper jam. Not a good way to start my day off! Finally found this page and started the procedure. The false "paper jam" problem cleared up by unplugging the power cord and pushing start and plugging back in. Magic! Thanks!

[@haddyllehaddylle1310]

بارك الله فيك

[@ajziegler]

THANK YOU! You saved me from buying a new printer. Even though I went through Brother's online video tutorial, AND called their support line, there was no reference to the simple method of using alcohol to clean the belt for the print-heads. This is terrific!!

[@funkyjones]

Alcohol? I didn't hear any reference to using alcohol. Where did you get that?

[@bitTorrenter]

@@funkyjones He's trying to be smart.

[@piyushgadegone5107]

😮​@@funkyjones

[@NormanGhalebSoulTrain]

"It does exactly what it says on the tin" A brilliant video. Wiped all my frustration away. Thanks 😁👍

[@gustavoabrahamvillanueva73]

i got a printer 2 weeks ago i had the same problem look everywhere couldnt find the solution , till saw your video and fixed the problem..... THANK YOU SO MUCH from peru

[@juniornaturel9528]

tried for 2 days to resolve problem; wiped the strip 2 times machine worked..truly excellent

[@Albi310]

I actually wasn't convinced this would work, but it actually did on the very first try. Thank you!

[@jjf5885]

I had tried everything I could find from Brother, nothing worked... tried your trick- you saved me buying a new printer!!! Thank You!

[@rpocceschi56]

Thank You!!!! I have been trying for days to clear this paper jam error that does not exist. Sent a message to brother support with no response. Was ready to throw it out the window or kick it ( how I sometimes fix things ) or even hit it with a hammer. Obviously I was extremely frustrated as I have several chores to complete that I cannot do without the ability to print. So grateful for this simple fix.

[@theteamtorres]

Sir...that absolutely worked!!!!!!!!!!!!!! I have this industrial printer that i inherited from a company that was looking to get rid of it and i just repaired it with a napkin instead of getting a new printer. You are the man!!!!!!!!!!!!!!!!! You just saved me hundreds of dollars.

[@jessicagoodman5545]

This video saved my printer. I tried a dozen different things and nothing worked until this. Thank you.

[@kansascountry970]

I fought our 895DW for probably an hour before I was ready to buy another printer. Your video saved us! I was skeptical but it worked like a charm! I can’t believe that isn’t part of Brothers procedure to fix this issue

[@markcampbell3899]

Same printer, same problem. I was skeptical since this video is 9 years old, but so far, so good!

[@luisparra8530]

Just what I needed, with no fuzz nor fluss. Thanks so much.

[@theresamcglone379]

Thank you - I spent hours on mine until I found your video. I was just about to take it to the shop but fixed it in a few minutes.

[@MelissaPicard123]

Awesome 👌!!! I have a Brother MFC-J430W, and your simple tip helped wonderfully. I tried for such a long time with Brother's trouble shooting but nothing worked... NOTHING! Couldn't they have mentioned this little trick?!?! Serioulsy, not happy with them. I didn't even have jammed paper in my printer. You're a life saver! Thx so much!

[@ejanolin277]

Thanks for google it lead me to you! I was about to open my printer. And then i watched this, i just wiped that thing and it worked again! Im so happy thank you!

[@JonathanWinton123]

You have literally saved my poor Brother DCP-J140W. Thankyou.

[@bellescout]

You helped me fix it when no one and nothing else could -- Thank You So Much!!!

[@Drizzlynn]

THIS METHOD RLY SAVED MY LIFE ITS 12 AM AND I HAVE PAPERS DUE THANK U

[@heidevelarde7456]

Thank you so much. I couldn't fix my Brother MFC-J875DW Paper Jam Front and Rear until I found your video. Your advice works and cleared the error instantly!

[@charlesbadasha1648]

Thanks for that, after trying everything I could think of & was at the point of buying a new printer, came across your video. Thought that will never work, but tried it anyway, Success. Thanks again

[@ZariDV]

I didn't think this would work as seemlessly as it did. Especially since I have a different model. Gosh this really saved me in a pinch. I was worried I'd have to go out and buy a while new printer. Thanks a bunch!

[@poeticider]

There was dust on mine (been gutting and plastering the house so there was dust everywhere) but your solution still worked. Cheers!

[@marlonsommerville]

Thanks. Worked for me as well. There was paper jam front rear on my brother j450dw that wasn't going away, that was until I tried your fix. You saved me a headache. Thanks again

[@jonfrankle]

Wow. This just worked for me on a Brother J885DW printer. I think it had happened before and we had bought a new one, and I was about to again. Instead, with a little help from my adult son, I found the tape (position looked quite different from in the video, but was just in front of where the print head rolls out), rubbed it up & down with paper napkin dampened with 70% rubbing alcohol, and the jam went away. THANK YOU!

[@hooperzupdatesacidburn5755]

thank you it really works. doing hard times cleaning the film like thing but in the end i hit it. thanks to your video it saves the day dude

[@tanyashowgirl]

Thank you! Will make my next ink purchase from your online store. Really appreciate this video.

[@CJRecording2009]

Following a real jam resulting in little bits getting stuck, the error just would not clear. Thanks to you and your info I am back printing again. Thank you so much !

[@JK-qe6xi]

THANKYOU , I had important work to print and this fixed the issue!

[@srogde]

Thanks!! After going nuts trying to clear "paper jam" on Brother MFC-J870DW, went onto you tube & just by wiping plastic, All fixed, thanks for taking the time to post the video!!

[@cjbht19minaret]

Godspeed man. Looked at the strip and saw some lubricant on it. Cleaned it using a tissue. It is working now!

[@maryseate9676]

THANK YOU!! We were ready to buy a new printer but decided to give your advice a try and it worked!

[@SirDeanosity]

6 of 6 tries to print with false paper jam. Cleaned this strip and 2 of 2 tries to print successful. Will get back with update when I print more. Thank for this video! Update: 22 of 22 tries to print successful.

[@prodmm100]

OMGosh - thank you so much for this video. I have a Brother J435W and I'd been pulling out my hair trying to fix a "Paper Jam " error when there was no paper jammed - grrr! After watching your video I noticed some ink smudges on the contact strips of the printer. A quick swipe with a tissue paper and the error message went away! Thank you, thank you!

[@Questar01]

Thank you! My j470dw just started with the false paper jam. I found this video, and fixed it right up. Again, thank you.

[@bryanbessem]

thanks! i was wondering if this was only for your specific model. IT MOST LIKELY WORKS FOR ALL PRINTERS!

[@mickaelajairaalvarez5952]

Thank you for helping me to fix my printer! It was happen 3am then my printer keep sayin' "paper jam" even though I can't see any piece of paper in my printer then I did what you said/did then, TADA! MY PRINTER WORKS AGAIN! THANKYOUUUU

[@sirobert]

I can't believe, it works, I have brother 6510dw, since 1,5 year was broken, now works, incredible

[@jondrob]

Thank you for this. Moving the print head back to the start position cleared the non-existent paper jam on my Brother MFC-J6920DW

[@potatoeslover37]

Omg it's working ! Thank you so much! My case is a lil different there actually is a paper jam like 3/4 way the printer prints i followed your advice it also works!

[@Fredericosdo]

Thank you so much! I have a MFC-J6920DW. The paper jam error was driving me nuts! Now it is fixed. Thank you again!

[@royceemley884]

This worked Great. The best answer I almost tossed the printer till I tried this and it worked. Thanks for posting.

[@orchidmarine]

Thank you so much. It worked on Brother MFC-J430W. I can't believe it. I got "Paper Jam" for so long without a piece of paper in it and this method can fix it all in a few seconds. Thanks!!!

[@RefreshCartridges]

+orchidmarine Glad to have been able to help. Thanks for getting in touch.

[@alexdudka8432]

Extremely helpful!! Thank you very much, I thought I'll need to get a new printer before trying this fix...

[@Thekendamaqueen]

Can't believe this worked. thanks buddy!!!

[@louiebrilliantes9680]

Thank you ! My brother model 4710dw ‘s is a bit hidden from view but i was find it and did what you said , and it worked like MAGIC !

[@G1b0ss]

Awesome video! Cleaning of the dirty strip removed the issue right away.

[@rosszhu1660]

It worked! can't believe it. I was almost about to throw it to my rubbish bin 5 minutes before watching your video...

[@BariMusawwir]

I forgot to mention my printer is mfc -j6510dw and your information worked perfect for me, I dont know how to thank you as the brother support team did not have a solution for me after the first contact

[@basix86]

Thank you. I have repaired my dcp375cw. It's fantastic!!!!

[@rosalieobena3783]

THANK YOU SO MUCH I'VE BEEN LOOKING FOR SOLUTIONS FOR HOURS AND THIS SOLVED IT WAAAAAAAAAAA THANK U

[@jeanettafuqua8269]

THANK YOU! I've watched many videos and was ready to throw this printer out the window until I saw this. Bravo! Thank you.

[@rodandmelaniealfred9322]

Many thanks. That was heaps of help and worked well.

[@mikekenan145]

Worked for me too on a Brother MFC-J4510DW! It had two strips next to each other but I cleaned both and that resolved it. Thanks!

[@izzahmuhamod1329]

It still amaze me how this actually work ._. Ive been on my printer for hours and called ppl for help then found this on google and it actually work wth

[@jaxnoodlehead]

Great! Thanks!! Used to get rid of "paper jam: front, back" on Brother MFC-J4510DW

[@Lpa01]

You really saved me! I didn't know what to do because it wasn't no paper in the printer and i saw your video, checked my printer again and problem solved! thanks a lot!

[@mmestinar]

Hi!I just want to thank you for this video.This video saved my daughter's homework. :) God Bless!

[@catemoc]

Wow what a great solution, its work on the J6920DW after a lot of cleanning. Thanks

[@dgoo8294]

Absolute legend. Thank you, you've saved me some money.

[@kehenry]

Almost gave up and bought another printer. Thank you!

[@trailwithpierre6195]

Your video really helps me and mind you its very effective. Thanks a lot

[@moradpoutchi1324]

thank you man you saved me Brother Dcp-J172W worked

[@sarooshzaman9827]

this actually worked!!! thanks

[@MihaiPetrescuSydney]

Brilliant, thank you, it worked for my DCP J315W. I was about to buy another printer, this saved it.

[@TrevJericho]

i tip my fedora at you!! good sir!!! but i dont wear one so...!! you've saved the day!!! thanks alot dude

[@californianicole1]

You are a genius! My Brother printer jams ALL THE TIME.

[@escurochi]

You're a life saver my dude.

[@digitaldrag2]

Worked for my dcp-t500w. Thank you!

[@mandielyn7698]

Thank you Thank you Thank you!!! this fixed the problem...I was heartbroken, and lost but YAY!! I did everything, looked everywhere, was trying to find that damn sensor, but this, this did it!

[@hipogrito]

Thank you so much. This worked for a J985DW as well.

[@JayeMallard619]

Thank you. I have an HL-3045CN model. I fed it a sheet slightly sideways. I was able to pull it out before it started printing, but the machine had already recognized an issue and kept insisting I removed all cartridges and pulled out 'jammed paper' which had already been removed. I turned it off, unplugged it and inspected the cartridges one by one to make sure they were dust free and that everything was all the way to the left ready to print, put everything back inside, replugged and turned it on, and the problem had cleared. So I don't know if unplugging and replugging it alone did the trick or if any of the actual manipulations I tried to replicate as best I could on my different model helped, but I have a printing printer again.

[@startrekworf]

AWESOME! Problem solved thank you so much! I used your video to fix my Brother MFC-J430W

[@user-re3tf6to7d]

yess serrr!!! maraming salamat!! Thankyou so much for this video!!

[@Carol-cr5te]

Thank you soooo much! I was going crazy looking for a paper jam until I saw your video. It worked! I'm so grateful. Thank you.

[@sannapige]

Thank you so much!! Exam saved!

[@edgardariozaletas42]

Man , this is very useful, thanks

[@nerfer505]

It worked! thank you!

[@user-ye4jx1jy2v]

Thank you!!! It worked for Brother DCP-T500W, too. I was about to disassemble the printer to get to the printhead. Despite the fact that after the Assembly there are extra parts :-)

[@mannyandpiecalayanclinicda7695]

thank you so much!!! this video is very helpful :)

[@8ballpoolking67]

Brilliant I tested this on a Brother MFC-T910DW and it worked 🤗

[@justdod]

Tnx! You saved my old printer!

[@MusicProductionMadeEasy]

Top Video that saved my printer! Thank you so much!

[@felicitybutler1582]

It worked. Thanks. I had ink soaked paper right where I could see it. Then eventually 😂 when I moved print head across and got better light I found more ink soaked paper rammed up by side of body and where print head sits

[@felicitybutler1582]

This also explains why I had to replace black and blue ink cartridges! I had lots of ink saturated paper

[@memer6112]

Thank you very much! My DCP-t500w had the same problem and got fixed!

[@tiagopiazza3648]

Thx, works just like you said.

[@donnaannpitao5060]

you're an absolute lifesaver! thank you so much. ♥

[@JankFPV]

This video just helped make me look like a f*****g printer fixing wizard at work! Thanks man!

[@melodyfan7299]

This video saved my printer. 30 seconds of wiping it town with a tissue fixed everything.

[@JessicaStJules-ke7oe]

This is my first comment ever, even after watching 100’s of beauty guru videos, Thank you!!!

[@69bann]

Thank you for posting. This worked for my Brother MFC-J8700W. Brilliant!

[@subratsahu2151]

Help

[@subratsahu2151]

Paper jam