Refunds and Credits in QuickBooks Desktop

[@MelissaCheshier-z5v]

I don't have the option to select Undeposited Funds from the Account the refund comes from, but that's what I need to choose since the card was processed from a merchant account.

[@CandusKampfer]

Hi Melissa, Thank you for sharing your experience with us. If you're interested in more in-depth training on how to select the Undeposited Funds from the account the refund comes from, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop Have a great day, Samantha, Team Candus

[@itzabecerra478]

Hi Candus, Great video! Let's say we received two forms of payment for one invoice days apart. (first CC then Check was cut and deposited) How can I refund the initial transaction and then make the invoice available to apply a new payment?

[@cjackman4187]

How do I record a partial refund, not the full invoice amount? The refund is for service and is not broken out in units of measure i.e. 20 books.

[@usamaqayyum963]

Hello Ms Candus, First of all I want to thank you for the videos. They are so helpful. I have recently joined a new organization as an Accountant. I wanted to ask how can I quickly check if in the past Book keeping was done in a proper manner? If not, What can I do to rectify the mistakes?

[@CandusKampfer]

Hi Usama, I'm glad you are enjoying our videos. 😊 The best possible way for you to receive support from Candus is to register for and attend her free workshop on cleaning up which shows how to find mistakes. It does take some time to do clean up so be patient with yourself! Here is the link to register to attend: canduskampfer.com/cleanup Have a great day! Kindra ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer

[@FernandoC]

Thanks for the great video! I do have a question regarding inventory though. We sell food products which usually cannot be resold to another customer, and if we use the workflow you describe, it automatically adds it back to inventory. I have seen other accounting products have a "discard" option so it does not add it back to inventory, but I don't see that with Quickbooks Desktop. Let me know if you have any suggestions, thanks!

[@dizynstar]

I'm using QB Desktop 2021 for Mac. My refunds are showing as customer payments. that want to be deposited. What am I missing? I set the security deposit account as a tenant temporary hold.

[@user-mw3xo3bt6w]

Would the refund go back on the card the customer used for the transaction?

[@veramekash7111]

Hi Candus. Your videos are so helpful to this novice! Thank you. I do not give refunds at my shop. Instead I offer store credit in the form of a gift certificate. I usually record this as a journal entry, and it works, but I feel like using the "Refunds/Credits" button is a better way. Is there a way that I can set this up? Note that I do not have any accounts set up for individual customers. If I were to set this up, I would enter a single fictitious customer (ie "POS Transaction"). Is there a way to do this without QB appearing to issue a check? I'd prefer to affect/increase my "Gift Certificates Outstanding" account when such a "refund" occurs. Not too wacky, I hope. Thank you. :)

[@CandusKampfer]

We have a video on how to enter gift cards it's not exactly what you'd use since you aren't using QB to track customers but it does explain the type of account you'd want to create: kzbin.info/www/bejne/bpzQon19oq2Upac Have a great day! Susan ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer Pinterest: pinterest.com/canduskampfer/

[@walkonfarm335]

I accidentally entered a credit card refund for a customer in QB desktop. I want to delete this refund since it was an outright error on my part. The refund does not give me the option to delete or void. How do I get rid of this?

[@CandusKampfer]

Hi Thank you for watching our video. If you're interested in more in-depth training on how to delete the refund, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop Have a great day, Samantha, Team Candus

[@linaghannam307]

Thank you, how to do refund from bank account and not sales?

[@CandusKampfer]

Hi Lina, Thank you for watching our videos 😊 I will add your question to the list Candus uses to create new QuickBooks tips each month. The best possible way for you to receive support from Candus is to register for and attend her workshop. Here is the link to register to attend: canduskampfer.com/workshop Have a great day! Kindra ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer Pinterest: pinterest.com/canduskampfer/

[@WorkEmail-vt6xp]

Hello, I have a question. I have many refunds that are sitting in my AR, Desktop version. These refunds have already been processed from the marketplaces we sell on. I use a CSV file to transfer my refunds from the various marketplaces to QB desktop as a credit memo. This requires me to go through them individually to issue a refund. Instead of going through them one by one, is there a method to do a batch refund? Can I use a CSV file to export my AR and update the spreadsheet to refund? Or this task needs to be done one at a time? One more thing, is it possibe to present the account within the refund box to my checking account? Mine defaults to another account.

[@CandusKampfer]

Hello, In your settings you can default your refund account to another. It is possible to batch credit memos. Here is an article that may help you: quickbooks.intuit.com/learn-support/en-us/help-article/accountant-features/accountant-tools-batch-enter-transactions/L2dnHEij8_US_en_US?uid=lex35mvs Have a great day! Kindra ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer Pinterest: pinterest.com/canduskampfer/

[@RudyWells-rx3uu]

I cannot get the customer balance back to zero after I apply a refund to a deposit.

[@CandusKampfer]

Hi Rudy, Thanks for reaching out. I'm not exactly sure what the answer is without looking at. If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop Have a great day, Samantha, Team Candus

[@koestlerparks8764]

Can I refund a customer's security deposit (partial security deposit) that they paid with a credit/debit card that was initially paid to me more than 90 days ago?

[@CandusKampfer]

Hi, Thanks for reaching out. You would process a refund receipt if it's QBO, however, if you're using QB Desktop, I would credit a memo and process the refund through Intuit. If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop Have a great day, Samantha, Team Candus

[@ralphmatteson2796]

This video was great! I do have a couple of questions I have not been able to get answered. I have a customer who cancelled their order and wanted a refund of their deposit. We processed the refund via the original credit card. I voided the original invoice since the order was cancelled. This then shows an over payment on the invoice. When I issue a credit memo it doubles the over payment instead of zeroing it out. What did I do wrong?/

[@CandusKampfer]

Hi, When a customer cancels an order, instead of voiding the invoice, the proper process would be to leave your original invoice and create a credit memo. This means you need to go back and recreate your original invoice. If you'd like additional support with your QuickBooks, you can check out our Customizing QuickBooks workshop here: CandusKampfer.com/workshop Have a great day, Samantha Team Candus

[@missybarth4088]

I just bought a business. We have owned it for a month now. When I go under unpaid bills it shows seven customers that have maybe a .60 cent balance or a 1.00 balance from 2016 (ugghhh) I don't want to delete the invoice because they have payments against it. I don't want them to continue to show up so I can just create a credit memo to zero out that invoice?

[@CandusKampfer]

Hi Missy, Thank you for watching our videos 😊 I will add your question to the list Candus uses to create new QuickBooks tips each month. The best possible way for you to receive support from Candus is to register for and attend her workshop. Here is the link to register to attend: canduskampfer.com/workshop Have a great day! Kindra ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer Pinterest: pinterest.com/canduskampfer/

[@scientist100]

I would just update the original invoice to match the paid amount and call it a day. What did you end up doing?

[@barbaraderossi5055]

HELP i am trying to input on desktop QB cash back rewards from my CC. i cashed in points towards cc payment however when i add it in as a credit , QB adds it in as a debit as well to balance the accounting software. but then it throws off reconciliation. how do i put this into quickbooks??

[@CandusKampfer]

Hi Barbara, The best way to handle cc rewards is to make a "cc rewards" account in your chart of accounts as an "other income/misc income" account. Add them in when you get your statement each month as the total amount you received. Then you can reconcile with your statement. I hope that helps! Kindra ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer

[@barbaraderossi5055]

@@CandusKampfer sorry for late reply, it does and it doesn't. this is a really small company and i apply the rewards as cc payment so how does that work when i reconcile my cc account monthly if i do the above?

[@kathyweston8427]

Hi Candus I accidentally created a duplicate credit memo for a customer. I have already applied the credit to my customer invoice. Now I need to know how to delete the duplicate. The credit i8s there because it comes up but I cannot find it by the credit memo # or amount. Thank you for your help.

[@CandusKampfer]

Hi Kathy, If you know it really is a duplicate, you can just void/delete it. Here is an article that explains how: quickbooks.intuit.com/learn-support/en-us/help-article/payments-account/void-refund-customer-payments-quickbooks-desktop/L8tjAWYcB_US_en_US?uid=l84rrl5m ~Kindra/Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer

[@kathyweston8427]

@@CandusKampfer thanks but I’m not able to find it. It shows up when I go to apply the credit but it’s not showing up so I can delete it.

[@RafterQ]

what if I got a refund from a vendor on an invoice I paid to the vendor?

[@CandusKampfer]

Hi @RafterQ, Thank you for watching our videos 😊 I will add your question to the list Candus uses to create new QuickBooks tips each month. Have a great day! ~ Team Candus P.S. We’d love to connect with you! Find us on ↓ Instagram: instagram.com/candus.kampfer Facebook: facebook.com/CandusKampfer TikTok: www.tiktok.com/@canduskampfer