How to fix a Cadillac Cue Screen. Step by Step

[@rp100847947]

I cannot say thank you enough. It went smoother than I expected, but make sure you have a T15 bit and good lighting to go along with what Jason mentions. Keep your screws and parts organized to make the process easier. I purchased a plastic kit from Amazon, but the ones that come with the new screen are all you need. The amount of thank you comments speak for themselves. This fixed our failing screen which also produced a random annoying beep in the drivers door. Seriously... Thank you for the knowledge, the video and supplying it at a reasonable cost. I would have paid 3 times the price because it works.

[@jasonateam]

Hey Robert that is great news and some additional good tips you provide. I'm really glad it helped you out and thanks for letting me know. I really appreciate it!

[@JohnnyJuarez1]

6 years later and I needed this video, sir thank you. No broken pieces no extra pieces no scratches it's all good 👍🏼

[@jasonateam]

Awesome. Glad it helped you out and thanks for watching!

[@Clipzzy-123]

Got a quote from the dealer $1900! The simple kit from eBay $40 and 1.5 hrs to install and watching this video. Saved $1850 but then spent it on Christmas gifts

[@SirWillTheGreat]

This guy is a life saver! After my mom's screen became completely unresponsive, the dealership wanted to charge her $1,900 for an entirely new unit. I'm so glad this video surfaced before I sent it to the shop for her. After a couple of hours of my time and a new screen from Jason's website, her Cue system is working as it should again.

[@jasonateam]

Will thanks for taking the time to leave a review. I really appreciate it and so glad I was able to help you and your mom out! Best of luck.

[@SirWillTheGreat]

Robert Spracale Nope, I didn't. Since this was purely a hardware issue, there wasn't a need for reprogramming.

[@joeydraper2929]

All I can say is thank you very much!! I just got my new screen and replaced it in my wifes 2014 cadillac srx. It took me an hour and a half. Her old screen went out completely and it was devastating on the cost we thought it would be to get it fixed. I come across your KZbin video and showed my wife and we instantly ordered from your website. And we are very pleased and appreciative of how much money you saved us and having the instructral video to follow along with. Thank you again. On a scale from 1 to 10 I give you a 12!

[@jasonateam]

Joey thanks for taking the time to let me know. I sincerely appreciate the kind words and so glad I could help you. Thanks!

[@jimhillebrandt9203]

The Cue Screen on my wife’s 2015 Cadillac SRX was completely unresponsive, the dealership wanted to charge her $2,500 plus tax for an entirely new unit. I did a little research on KZbin and saw Jayson A’s video on how to replace the screen, and he had the screen in stock. This video was so helpful it only took under two hours to do the job. Thanks Jayson you made my life easy!!! Plus my wife is so happy not having paying big bucks to get it fixed.

[@jasonateam]

Awesome news Jim! Thanks for sharing and glad I could help you and your wife. 👍

[@heatherhermen5781]

I purchased one of the new touchscreens from you, got it on Friday and installed it today. My husband thought I was crazy, but when I told him how much it would cost to take it in, he understood. After struggling with the cords plugged in, it was not a bad process. You've made it a great step by step guide to get it done. I'm finished and it works like new! Thank you.

[@jasonateam]

Awesome Heather! Thanks for sharing and glad I could help you out.

[@dalekirk5206]

Thank you!! Cadillac wanted $1450 to replace the screen. Paid $42 on Amazon including the plastic tools and once it arrived and 2 hours later I had a working screen!! Saved just over $1400.Nice!!! Once the screen is replaced you will need to go to settings and calibrate the screen. Thanks for the video!!

[@jasonateam]

Excellent!

[@dareckcaroway8901]

Jason did an fantastic job explaining the entire process of removing a touch screen with no functionality and inserting a new one that fixed the issue I was having with my 2013 Cadillac SRX. The video is for an escalade but very similar once the head unit is removed. I used another video to remove from SRX. He provides a link to purchase a new touch screen at an affordable price and it comes with tools that do not scratch the interior of the vehicle. Once I installed the new screen all functionality returned and vehicle is running like new. I had a few questions and Jason was prompt with support and everything worked perfectly. Saved money big time by not going to any of the dealerships I called. "Boom and you done!" Thanks so much Jason, you did a wonderful job.

[@jasonateam]

Thanks Dareck for the awesome review. I am glad we could help!

[@allencarney7058]

Man your a life saver I was actually going to buy another head unit not knowing I can just buy another screen...thanks a lot!!

[@jasonateam]

Allen thanks for letting me know. I am glad I could help you out. Please subscribe as well. Thanks 👍

[@stephennichols300]

Very thankful for your video and Business! You Saved us a lot of money and in no time at all our screen is operational again! My wife and I will recommend this to anyone who is having trouble with their cadillac cue!!! Can't thankyou enough the fast shipping and professionalism is what all businesses should strive for!!!

[@jasonateam]

Hey Stephen thank you very much. I really appreciate the kind words and glad I was able to help you out!

[@bigd5092]

How long did it take you to complete

[@dwaynewhitmarsh2912]

This is just what you need if you have a CUE that is not responding. I agonized months trying to justify paying the dealer too much $. I order the replacement screen on Tuesday eve and received it promptly on Friday. The video was very helpful particularly once the unit is out of the dash. Happily there was much was much less involved in getting the unit out of my SRX dash that the Escalade on the video. Thanks so much for the video and deal on the replacement screen. Based on the estimates I was seeing online, this saved me at least $1000. THANK YOU. PS Notice the film off the inside of the new screen that needs to be removed before installation.

[@jasonateam]

dwayne whitmarsh thanks for your order and for the review. Glad you are back rolling.

[@KingKola01]

Wow thank you so much for this video. I almost bought the entire head unit.Thank God for people like you.

[@WickedStorm34]

I just want to thank you for putting this video up. It saved me about $1500 and was surprised at how well it went. The only problems I had was with the blue cores and the touchscreen ribbon install.

[@jasonateam]

Glad it helped you out WickedStorm. Yea a lot of our customers are surprised how easily they can get switched out. Glad it went well for you and thanks for letting us know. I really appreciate it!

[@sepimadani428]

I bought this unit from Jason for my 2013 Cadillac ATS and it worked perfectly. Everything was very straight forward and I was very surprised that everything went smoothly. I had many email communications with Jason and he always answered within 24 hours - very nice guy! I do NOT regret doing this project myself at all. Here are some tips 1) Know when to use force and when to be gentle. 2) if your car is older, then the clips and plastics might be very hard and easily break. Be careful not to break any clips or connectors. 3) keep screws separated and labeled to make it easier when putting everything back together. 4) when applying force to any of the panels, dont put all the pressure on one spot as it may break the clips. I recommend spreading the force evenly and wiggling it loose. 5) When changing the screen, don't untuck the tiny ribbon cable until AFTER the screen is screwed into place. 6) Have the right screw drivers for the 3 different types of screws you will be dealing with. 7) dont take the front screen plastic off until everything is fully installed back into your car to avoid any scratches. 8) as you play around to make everything fit back, be careful not to put to much pressure on the screen portion of the unit as it might break the actual screen or the new cover. 9) when changing screens, I highly recommend using surgical gloves to avoid getting smudges on the inside of the screen. This can be bad for many reasons including overheating from the grease. 10) when placing the unit back into your car, be sure to use something soft like a Tshirt under the unit to avoid damaging it. 11) the secret compartment will always keep opening as you play around with it. Be prepared to not damaged it. 12) Depending on the model of Cadillac you have, you might have to be in drive before some of the sections will come off. For my ATS for example, I had to be in drive before I could take out the cup holders.

[@jasonateam]

Awesome Sepi! Glad everything went smoothly and thanks for adding some helpful tips for everyone. We really appreciate you taking the time to do that and leave a review.

[@patrickm.9085]

This video was so helpful. We saved hundreds of dollars! It is not hard at all to complete the switch. Just make sure you keep the screws separate! So glad we stumbled on this video! We bought the screen from you guys and it worked perfectly! Thanks so much!

[@jasonateam]

Patrick thanks for letting us know. I really appreciate it and glad I could help!

[@kennylindler4261]

I saved $1000 doing this myself, but it wasn't easy. The hardest part was connecting the ribbon. This video is not clear, but there is another video that is, search for it. I thank this guy for giving me the confidence to fix it myself. My CTS is as good as new. Love my Cadillac, hate GM for not standing behind their product.

[@donnaheld4062]

Jason Hello from the Held’s. Installed the screen today. Took about 3 hours Could not have completed the job without your video. Being able to play and replay and then play backwards on the Cue module area, with all those dang screws we would have had two left over without you providing each detail. We appreciate you and cross our fingers we wont have to do this again in our 2014 SRX.

[@jasonateam]

Awesome! Very glad to hear. Thanks for letting me know. I really appreciate it and very glad I could help!

[@aesopcarl]

Excellent video. Replaced mine successfully. A couple of comments though: 1) I really wish you would have shown how tough it is to pull that first trim off. Felt like I was going to break it. 2) The little tabs that you have to move to get the secret compartment box off was a little blurry. I really didn't know what you were referring to. 3) A little better picture of the clip that holds the ribbon in. I actually missed the 1.5 seconds that it was on the screen. lol. 4) Screws: When the screws are taken out, it would have helped to put them in their own piles in the order they were removed. They are different. Some are machine threads. Some are like wood screws. 5) IMPORTANT: Touchscreens are very sensitive to pressure around the edges. I only snugged mine up to get rid of any slack - not tight. It works great. Better than it ever did. While searching for videos I saw a lot of people complaining about the touchscreen not working all that great. This is probably why.

[@jasonateam]

Thanks for watching and leaving the feedback. I will have to make some follow up videos with that. Glad I was able to help and once again thanks for your feedback 👍

[@thelopezfam8387]

Thanks for the video, it just kinda upset me that I bought such an expensive vehicle, and craps already going out on it 😊

[@jasonateam]

Yes. Some things they can't account for in regards to wear over time. But they definitely should have stepped up and pay for the error

[@lucaskolka4147]

Thank you so much for having this screen to buy and the video! My screen in my 2015 escalade starting being non-responsive, and the dealership said $1,500 to replace the unit, which is crazy!!! I searched for a replacement screen for cheap but still reliable, and I’ve had it for a few months, and it looks and works perfectly. This video helped with all the steps taking it apart and only took about an hour to complete. Thank you so much for saving me so much money I really appreciate it!

[@jasonateam]

That is great to hear! Thanks for letting me know and so glad it helped you out.

[@stephaniem5197]

Used this video (well my dad did) to replace the touchscreen in my SRX. The trim was different, but everything else worked like a charm. Saved me about 2k since I was out of warranty. Thanks so much!

[@jasonateam]

Awesome Stephani M. I am glad it was able to help and especially save you money! Thanks for subscribing to the channel as well.

[@roytootle3898]

Ok so everything worked!! Amazing!!! There’s one thing in the video that was not clear but I hope to help someone out like me. The ribbon is so important. There is a black latch, if you do not flip that up and remove the ribbon you can damage the unit. But even more important is that you insert the new ribbon with the clasp up and then close the clasp on the ribbon. You cannot be more than 1 mm apart or your screen will not respond.

[@jasonateam]

Thanks for watching and for the extra tips!

[@brentofenstein]

Thank you Jason! The new screen works perfectly. Getting the side moldings off (the one with the Start button and the other side) was the hardest part. Took a lot to get them off. But once I did the rest was straight forward. Thanks again. This saved me $1800! The dealer was going to charge $2000 to fix it.

[@jasonateam]

Hey Brent, your welcome! Glad it went smooth for you and I was able to save you some money.

[@cliffpodgorski3776]

This video saved me a ton of cash. Thank you Jason! If your Cue display is frozen like mine was chances are it is the touch screen. I followed Jason's instructions step by step and it worked like a champ!

[@jasonateam]

Cliff glad I could help and thank you for letting me know. I really appreciate it.

[@hitinama]

thanks for the clip, it was very helpful! at minute 9:46, no black screw needs to be unscrewed. correct is the nickel-plated screw that keeps the plastic locked on the metal. this screw also has a counterpart on the opposite side.

[@Ofageover50]

I was really hesitant to attempt removing the CUE system and then replacing the touch screen until after watching this video. While my wife has an XTS you explained the process very well and gave me the confidence to jump in and do it. I just couldn't bring myself to paying for the dealer's repair cost on this.

[@jasonateam]

Thanks for letting us know, it really means a lot. I am glad we could help you save some money!

[@jasonl753]

PA2AZ how was it with xts. It looks a bit more difficult than escalade??

[@skull7ish]

Just received my new screen in the mail and replaced it in about an hour and a half. Awesome awesome awesome!!! It was very frustrating to my wife and I when the screen started going out. This was huge!! I saw your video, went to the link and ordered the parts. It was as easy as you make it look. I have a 2014 CTS but every step was essentially the same. Thank you again!!!

[@keithbusmente705]

Wow, thank you very much for the step by step process...saved me a bunch of money replacing my screen for my ATS.

[@jasonateam]

Awesome Keith. Glad to hear. Thanks for taking the time to let me know. I really appreciate it

[@johnjaeger9187]

fella????? that was amazing.. i DID NOT want to spend 1000+ at cadillac. SO i DID IT MYSELF.. thanks you to your help i had no issues.. thanks so much.. it was great help...... and it WORKS NOW>.. :)

[@jasonateam]

John do glad to hear. Thanks for dropping a comment and letting me know. Love the last name!

[@kennyl3955]

Awesome video. It took me a little over two hours. The most difficult part was removing the cup holder which on my ATS I had to do first. Thanks. You saved me $1350.

[@jasonateam]

That's awesome. Glad I could help. Thanks for sharing and letting me know.

[@djdeex-mansfreestylemusicm7815]

Thank you for this instructional video. This and a few other videos on You Tube helped me replace my CUE on my 2015 Escalade. Works like a champ now.

[@scottdwaynedavis]

Thanks for the video. I ordered the replacement screen from your website linked above and replaced the screen over the weekend. I have a 2014 XTS so getting the CUE unit out was different, but once removed your video was very helpful to swap out the screen. ***One thing to note*** There is a protective film on BOTH sides of the new screen. You will need to remove the protective film from the inner side of the screen before installing. I did not notice this prior to putting everything back together. Once I removed the protective film on the outer side of the screen I noticed a few air bubbles and imperfections. That is when I realized there was a film on the other side of the screen. I had to remove the CUE and screen again to remove this film. Once that was removed it looked great! Thanks again. Saved almost $1200 vs going through the dealer.

[@stanturek961]

Any advice or direction for the XTS specifically? I just ordered the kit.

[@scottdwaynedavis]

I found some instructions posted in a cadillac forum. These were clear enough to guide me through the removal process. It is in the second post on this page. www.cadillacforums.com/forums/cadillac-xts-forum/1025785-2014-xts-cue-navigation-module-removal.html I didn't remove the transmission shifter knob (step 1). I just pulled up the black plastic trim piece with "P R N D M" (I believe it was 4 clips and an electrical connector) and just kind of twisted it out of the way as needed.

[@bucknigga8844]

Thanks for the reply I have a xts I replaced my screen as well but after reinstalling my unit it will not power up at all could some please give some advice

[@scottdwaynedavis]

Not sure. I would check to make sure the connectors going to the back of the unit are properly connected. If those are fine, maybe the screen ribbon is not properly connected???

[@naomiortega1367]

I was having the same problem with my screen the dealer was saying I needed a whole new que system thanks to you I ordered a screen and replaced it. It works great now thank you for your video ... 😃

[@jasonateam]

Hey Naomi that is awesome to hear! Glad I could help

[@tdudley4741]

Hey Jason, thank you for the awesome video. My screen in my '15 Escalade has been getting steadily worse for years and has gotten so bad that I didn't even want to drive it anymore. Found your video and ordered the new screen. Couldn't have installed it myself without it. Perfect step by step instructions! Took a long drive today and everything works perfectly. Thanks again!

[@jasonateam]

Awesome to hear Tony! Thanks for letting me know and good I could help!

[@EdenzOutcast]

Got my screen quickly and my wife’s CTS CUE System is working again. Happy customer!

[@jasonateam]

Awesome Rodney! Glad it is back up and running and thanks for sharing!

[@andylopez4929]

This is how you make an instructional video. Thanks a ton. I just replaced my 2013 SRX screen no problem

[@jasonateam]

Andy Lopez awesome man. Thanks for watching and letting me know. Glad we could help. Make sure to subscribe!

[@jcfaur77]

How different was it compared to this video? I have a 2013 srx. Mine started glitching again. This will be the second time. First time it was covered by warranty about 2 years ago.

[@EFD75]

Thank you very much! I have a 2015 Escalade and would not have been able to do this without your video! Cheers!

[@jasonateam]

That's awesome Michael, glad it helped you out. Thanks for watching.

[@01RVT1000R]

Thanks for the source of supply and the how to video! Saved me a ton of money.

[@jayholman502]

OMG!! Dude you saved me! I just got my new screen and I will be following these steps asap! Dealer wanted $1400...not happening! Thanks for this video!

[@jasonateam]

Awesome man. Glad I could help

[@WeezMcCheez]

Saying your the man is an understatement... followed what you said (so simple if your paying attention)... found a screen for cheap and saved $1,150 over dealer repair... wife’s ‘13 SRX is back to normal💪🏽

[@jasonateam]

WeezMcCheez thanks man. Glad I could help you. Make sure to subscribe. Thanks again

[@WeezMcCheez]

Also had emailed you about my wife and I’s two cadillacs a few months ago was gonna get screens from you but you were out, either way just wanted to tell everyone you’re a solid guy. Friendly and professional, thanks again... would love a video on an XTS can’t find a video or write up on that car anywhere!?!

[@jasonateam]

WeezMcCheez yea we have been helping a lot of people with the screens. We aren't definitely stocked up now to keep up. Awesome man. I sincerely appreciate. It really means a lot.

[@WeezMcCheez]

Yea you guys should do vids of all the cars with cue gives ppl the confidence to do the job and hence buy the screens... something to think about,,, have a good night.

[@VietNguyen-go6xj]

WeezMcCheez I just wonder how much for cost for the screen to order?

[@BThottness]

Thanks man. Your clear steps enabled me to perform the repair myself and saved like $1450.

[@jasonateam]

BThottness awesome man. Glad it helped. Thanks for watching and please subscribe if you get a chance. I really appreciate it.

[@vishawnsookdeo5229]

Thanks Jason, saved me 3k. Screen replacement 25.00. New screen works perfect! 2016 Escalade ESV

[@jasonateam]

Awesome! Glad we could help

[@AaronDbs]

Mine just went bad 2016 Cadillac ATS why there is no recall for those screens it’s a manufacture issue?????

[@daneo7678]

I’m beyond happy with this video!!!! It is by far the best iv seen on KZbin!!!!👍🏻👍🏻👍🏻👍🏻And the biggest thing is my wife is not nagging me about fixing her screen on her 15’ ATS😎 thank you again this was a life saver and money saver for me I can’t tell you how happy and thankful I am!!!

[@jasonateam]

Dane, thanks for the awesome comment and taking the time to let me know. I really appreciate it and I'm really glad it helped you out!

[@kenkostick4127]

HUGE thanks, Jason! Super fast shipping (ordered Thursday and received Saturday). In less than 2 hours, I had the screen in my ATS replaced and fully functional once again. Kudos to you my friend!

[@jasonateam]

Ken Kostick awesome. Glad to hear it and thanks for letting us know. We really appreciate it

[@ryanrm8547]

Dude - AWESOME video! I did it! I changed the screen in my '13 ATS and it works perfectly! Totally thanks to your fantastic video, I would have NEVER figured that out! For $99 and a little less than 2hrs. You are a Knight! A Gladiator! No - you are THE MAN! The part that gave me the most trouble was getting the little storage box off the back, and then where you show the little tab on the ribbon at 10'21", I thought you meant the white part of the clip, I didnt see the black hinging part at first. So I broke a tiny bit of the white clip off but I just put a small dab of model glue on the corner to hold the black part closed. Once again - THANK YOU so much for taking the time to make this video and post it!

[@jasonateam]

Ryan RM thanks for watching and leaving the review. Really Glad it helped you out!

[@jksanford]

Thank you so much for taking the time to post this very instructional video. I'm building up the nerve to try this on my '15 CTS. I'm pretty handy and am not intimidated by the screen replacement but more so by the removal of the trim! I was just laughing with my wife that wife my luck I'd end up with a wasted weekend with my Cadi in pieces or the display would work but I would have broken off the tabs on the trim! LOL.

[@jasonateam]

Thanks for posting and you can get it. Just use the plastic trim pieces to pry a little on each piece and you will be able to get it with no issues.

[@shermanturner2515]

Great Video! Was able to replace touchscreen in about 2 hours. Thank You!

[@jasonateam]

Sherman, that's awesome man! Thanks for letting me know. I'm really glad it helped you out.

[@manifestopian]

Replacing screen was fix for spider webbing of 2014 CTS CUE screen. Thanks for the info!

[@davidancheta168]

I'm looking at a 2013 Escalade Esv and my concern was the Cue and I found this so if I purchase the Cadillac at least I'll have this knowledge if it fails. Thank you

[@tyreewarren8404]

Jason, thank you for a great video! I followed it and made the job so much easier. Thank you again, i may have not attempted doing this without the video.

[@jasonateam]

Hey Tyree I'm glad it was able to help you out!

[@michaeladams2077]

Well we have the srx ‘13 with the exact issue. Started with half the screen now just gone. I was told 2500 from one and a buddy of mine said 500. This looks easy to all of you but this went from 10 screws to 50 pretty quick. Lol if I do this I may end up in a bigger problem then when I started because that’s just me. Is sure looks like you did this a few times. Thanks for the info.

[@erictownsend8711]

Had to suffer through the music but was well worth it. Thanks for sharing.

[@jasonateam]

Lol. Sorry about that man. I appreciate you commenting and thanks for watching

[@rlhanks]

What more did the 62 people who gave this a thumb down want. This video is exactly what you want to see if you're not a car audio installer. Excellent job, thanks!!

[@jasonateam]

Thanks for leaving an awesome review. I appreciate you watching and glad it helped you out.

[@dougcole4770]

Jason, Thanks so much for this video! It truly is the most comprehensive one out there. I ordered the replacement touch screen from you on your website on Saturday and it arrived Monday by noon! In just under two hours, I replaced it in my 2014 SRX. You saved me a lot of $$$. For those with the SRX, here are some instructions on getting the CUE unit out. Then you can follow Jason's great video on how to replace the screen once the CUE is out of the SRX: First remove the two trim pieces covered in leather-like material that travel along each side of the center console. Insert trim tool at the gap right above the emergency flasher switch, below the start button. They snap in and out. You cannot fully remove them; they are attached with a bolt mid-console on the back end. You can just swing them to the side. Once those are out of the way, you can remove the small piece of trim around the small compartment at the bottom of the CUE. The outside trim around the small compartment door pops out at the top and then you pull up to remove it. Once that is out of the way, remove the 2 bolts (7 mm) directly behind where the small trim was and the large piece of trim with the vents pops straight out of place. You can use a trim tool at the top to pry out. You now have full access to the CUE. Remove the 4 bolts (7mm) and the whole thing will come out. The electrical connectors in the back of the unit are a bit of a pain. Careful not to break them

[@jasonateam]

Thanks Doug for the awesome review. Glad we were able to help and thanks for posting for others. If you make a video let me know and we can share the link.

[@jimwhite9605]

I did it!, Thank you!, couldn't have replaced the screen without your video. So I just tested in the car before mounting. I reconnected my phone and tested playing music from my phone, Sirius etc. All worked well. Then I took the radio back out to finish putting on the side mounts, and the music from my phone continues to play in the car, 6 songs and counting. Not sure how that is happening. Anyhow, thanks for the help!

[@jasonateam]

Jim White awesome. Glad you got it. I appreciate the comment.

[@cjpolk2901]

Hey thanks for the intel. I just completed this process in a little over an hour. It’s working great so far!!!!

[@jasonateam]

Awesome! Glad I could help. Thanks for watching

[@billtexas9016]

Hey thanks for sharing great instructions you saved me a ton of money and everything worked exactly as you described it. Took me about three hours to get this done and I’m not very mechanically inclined I don’t do too much mechanical stuff. This does require some good fine motor skills which I don’t have much of ha ha. Thanks again appreciate your time making this video

[@jasonateam]

Hey Bill, Thanks for letting me know. Glad I could help. I really appreciate the words! All the best

[@geeann77]

thanks a million! video was helpful, with simple step by step instruction. screen was changed out and now works as it should. again, thanks for providing this video. two thumbs up ....!!!!!!

[@lma331]

geeann77 where exactly on the website, I can't find it

[@geeann77]

mark5here I found it on eBay. They also sell direct. I recommend you call them.

[@scafia5833]

How do I change my Honda into a Cadillac? Also, how do you move so fast at times?

[@edobradin]

I second all the thanks given for this video. I managed to get my digitizer replaced on 2013 Cadillac cue within an hour. I initially used the screen's failure as an excuse to buy one of those Tesla 10 inch Android units. As a warning to anyone contemplating the same thing, do not buy from AliExpress or any other Chinese sellers. They claim to sell 2gb RAM versions but they always lie and send units with half the specs and change the build.prop file to show full specs until you run AnTuTu benchmarks to learn the truth. Stick to Phoenix or one of the other US sellers instead. anyways, this video was great. fixed my screen for less than 50 bucks.👍

[@temark99]

Excellent instructions. He is spot on and the video quality is pleasantly well done. Thanks.

[@jasonateam]

Tom thanks so much for watching and commenting. I really appreciate it. Glad it helped you out.

[@thomasancona2463]

Funny I figured this would be tough. Had the console out and ready to replace the screen in 15 min. Thanks for the how too!

[@jasonateam]

Awesome! Glad you were able to knock it out and glad we could help!

[@rmndcaliman]

Thanks for this video it worked just like u said I appreciate this saved me a tone of money thanks again

[@jasonateam]

Thanks for leaving us a comment and letting us know. I am glad we could help!!!

[@samuelarellano2862]

Thank you Jason, I received my touch screen in great condition, install was easy, and thank you so much for saving me time and money. It was definitely worth every penny.

[@jasonateam]

Samuel Arellano Thank you very much! I appreciate you taking the time to let us know.

[@robertrobert2220]

cadallicsevellusex787980

[@Mr.Martin4500]

@9:44 you say, *take out the two screw's after we take the back plate off... *Then with a little screw driver, “unplug the little plug" Got that...but then the two screws are back in the hole in the next shot of the plug getting pulled out? So my question is, “ am I supposed to put the screw's back in now or later? Thank you for your very informative and straightforward video it's great help.

[@jasonateam]

I reviewed the part you are talking about and it looks like you do not need to take those screws at that moment but I believe they need to be removed to pull the backing off. Sorry for the confusion

[@jeffallen1975]

I DID IT! The reversing steps was a little tricky for me but I got it. Thanks Geaux Tigers

[@jasonateam]

AWESOME! GEAUX TIGERS!

[@valeriestoeckli7377]

Jason congrats to your first overseas delivery and your amazingly helpful video. Screen in wife‘s SRX works great now! Now that I know how to DIY them, they can come one per year :-)

[@jasonateam]

Awesome! It feels great knowing I was able to help someone so far away. Thanks for letting me know and I'm really glad it is fixed. I appreciate you taking the time to send the kind words.

[@pouya7140]

Big Like, I just changed my screen on 2014 Cadillac XTS. Very very very very helpful video. I appreciate your video. the only difference is how to open the whole unit from the dash which in XTS is very hard. anyway, thank you.

[@jasonateam]

Pouya Pourjam awesome man. Thanks for the post. Glad I could help!

[@stanturek961]

Any advice or direction for the XTS specifically? I just ordered the kit.

[@rickfowler6146]

Thanks SO Much Jason! It was a bit more complicated on my XTS than the Escalade but, the screen works beautifully now.

[@jasonateam]

Awesome Rick! Glad we could help and thanks for posting!

[@johnpaulpascasio8644]

What were the big differences on the xts? I'm about to swap out my screen. Any tips?

[@rickfowler6146]

@@johnpaulpascasio8644 The big differences are how much trim has to be removed before you can get the Q unit out of the dash. I hesitate to give you contact information in an open forum. However, if you friend request me at Rick Fowler on Facebook You'll have access to my contact information.

[@johnpaulpascasio8644]

@@rickfowler6146 thanks for your quick reply. I'll friend request you. Gotta use my wife's account because I don't Facebook. Her username is dananabe so you know it's me.

[@rickfowler6146]

@@johnpaulpascasio8644 no problem

[@golfsully2884]

Solid video, glad it's out here. I have a feeling my 2015 SRX will be due for this repair in the not so distant future.

[@jasonateam]

Golf suLLy thanks for the compliment.

[@makguy1280]

Gonna change mine on my srx today. 😞

[@Brywellington]

@@makguy1280 How'd it go? I'm next in line sadly....

[@makguy1280]

Dantanya it went great. I am a little irritated by choosing a cheap Chinese screen. The sensor is super red and the piano finish doesn’t match 100%. But in the end I think it cost me like 30 bucks. Very simple. Take your time and follow his instructions.

[@CharlesSimFishing]

Thanks for your Video! I used it along with a few others to get the job done and save a pile of $$!!

[@jasonateam]

You're welcome!

[@keithbutler2935]

Thank you! Really helpful and clear. And I know nothing about cars. Worked great.

[@jasonateam]

Awesome man. Glad it worked out for you. Thanks for watching!

[@markmassengill8688]

Thanks for your help in getting the cue screen to me and your help . The screen fixed problem working like new. Quality parts and service from you.

[@jasonateam]

Mark thanks again for ordering from us and posting the comment. We really appreciate it and glad I could help!

[@colbywan]

Thanks for taking the time to post this video. My CTS has the same problem and will I be doing this as well.

[@GJYYC]

Thanks for the video. You saved us a lot of money to be able to DIY. Much appreciated

[@jasonateam]

Glad to hear and thanks for commenting. I really appreciate it and glad I could help you.

[@homann638]

Nice informative video. I need to replace my 2013 SRX touch screen which is exactly like your unit. Can you tell me with confidence that the proximity sensor will also work just as the original OEM unit? with hand gestures? most aftermarket units from China are very good but %99 are non-responsive to hand gestures.

[@jasonateam]

Thanks for watching. You will be good to go with the screens we have 👍

[@danielallen5801]

Mine worked. Thanks for the video! Only thing is, is there a screen protector on the back side of the screen? I have a couple bubbles?? on mine. Otherwise it worked great when I plugged it in! My wife is very happy now. Thanks!

[@jasonateam]

Awesome! Glad you are good to go. Thanks for letting me know

[@tdudley4741]

You're supposed to remove that screen protector before installation

[@ononeproductions5749]

Good cars..it’s just the sun making them look bad!!😢😪 I knew it was worth waiting 2 years for all this videos

[@johnnyirizarry1276]

Jason i have a 2008 sts radio works fine is the screen it looks awful faded and a minor crack, would i be able to change screen on that paticular cadillac?

[@jasonateam]

Hey Johnny you can definitely replace it but not with the screens we offer. You will need to replace the whole unit. I suggest an after market unit which will be cheaper and have more features. I hope this helps and thanks for watching man!

[@ericcoates684]

Thanks for the video. Completed the screen replacement but still doesn't work. Would the screen still come on if the ribbon isn't connected correctly? It comes on but doesn't respond to touch. Purchased an OEM screen from eBay for 2014 cts

[@jasonateam]

Sorry to hear about you having trouble. You can definitely see if you put the ribbon in wrong or if it is not all the way properly secure. We have had many customers not correctly install the ribbon. Double check to make sure the tab is all the way down on it. The screen replacement only controls the touch so even though you still see the picture doesn't mean it is plugged in correctly. They don't make an OEM screen but sounds like you might have got a bad aftermarket screen. We have quality replacements available and we guarantee them if you can't correct your issue. Good Luck

[@ericgonzalez3107]

Hello, I am having the reverse issue. After installing my new screen the touch works but the picture doesn’t come on and the screen is just black. Any ideas what could be causing this? My picture was fine before I installed the new screen. Thanks

[@ericgonzalez3107]

Fixed it! Found out I left a cord unplugged in the back 😖

[@huthut1959]

Hello.. I don't know if you can answer this one or not, but I have a 2017 Cadillac CTS. My problem is that my is black and the lighting from the screen all the way down the console does not come on. I'm unable to use the stereo, phone or Onstar. But if I put the car in reverse, the backup camera shows on the screen. I checked all the fuses under the hood, by the steering wheel and in the trunk. All are good. My question is; is there a fuse behind the stereo that hat could be blown, or will I have to get screwed and go to the dealership?

[@jasonateam]

If you can't see part of your screen you may have the whole unit going out. Out sounds like the actual lcd may be bad. Our screens only fix the touch functionality. You can replace whole units but it will be a good bit more expensive

[@cadillacquin]

Thank you so much it worked, I installed it on my 2016 Cadillac XTS!!!!!

[@jasonateam]

Awesome! Glad I could help.

[@cadillacquin]

Jason A I like you note you wrote on the packing slip, made it very personal. Thank you,

[@jasonateam]

@@cadillacquin thanks. That means a lot. I'm glad you appreciated it

[@thearrow5793]

I have same problem with the cadillac ats 2013 I will follow yours steps thank you so much 👍👍👍👍👍👍

[@jasonateam]

Sadie Mahmoud thanks for commenting Sadie. Glad I could help

[@NessLeeAtl]

I have the same car. How did it go?

[@Chris-hc9vb]

Question , after install the 2 buttons on the left and the 3 on the right stay illuminated even after the vehicle is off and the rest of the system is sleep. I followed your instructions to a T . Everythg works now but the button lights won’t go out any advice ?

[@jasonateam]

You can email the picture and I will take a look but not lights should stay on if you followed the instructions correctly

[@Chris-hc9vb]

@@jasonateam Thanks for replying so soon . Actually the problem I thought I was having was just in my head . Taking apart the dash and going inside the cue unit can be a lil intimidating your video helped me complete the screen replacement with ease . I guess I just never really noticed those button lights until after I did the install and when they didn’t go off right away once I turned of the ignition I panicked thinking I done something wrong those lights went out probably right after I walked away from the vehicle lol. Everything is good and working as it should . Thanks agin

[@jasonateam]

@@Chris-hc9vb awesome man! Glad you got it and glad the video was able to help. Appreciate you watching

[@mstreet8484]

Thanks bro your step by step was on point just did my last Saturday was not hard just a handful of work crazy things is I had a 2013 xts the first yr it cam out no problem now I have the 2016 caddy truck in the screen messing up smh

[@jasonateam]

Your welcome man. Glad it helped you out and that is crazy

[@rand49er]

Just ordered a screen for my ATS. Thanks!

[@jasonateam]

Cool. We will get it sent out. Hopefully be there Monday!

[@KenDugasMAG]

Good Job on the tutorial..saved us $2K!

[@jasonateam]

Ken Dugas awesome to hear. Thanks for watching and glad we could help. I really appreciate you leaving a comment and subscribing.

[@rayrizzo4685]

Is A Vin number needed to order a correct navigation screen and is a gel type screen system compatible with the new type system with no gel

[@jasonateam]

You will need to put in just your year and model when checking out. It will not let you order a screen that isn't compatible.

[@rand49er]

Just bought a '16 ATS today. While driving it home, the CUE was going wacky ... freezing and unresponsive. Very frustrating. I'm going to first try to reset the CUE according to another video, but it that doesn't work, will the procedure in this video work? Thanks.

[@jasonateam]

Hey man sorry to here that. The reset probably won't work but worth a try and yes this will correct it if it doesn't.

[@rand49er]

@@jasonateam Thanks for your reply. Yeah, you're probably correct, but for a 60-second effort, I'm going to try it anyway. If it doesn't work, I'm going to order a screen from your link above. Again, thanks so much for this video, Jason!

[@jasonateam]

@@rand49er I agree. I hope it does work for you. 👍

[@carlh4201]

Any idea where I can buy the tools you are displaying?

[@jasonateam]

Hey Carl. We can send you just the tools. Please send a message on our website and I will shoot you the link. Thanks for watching

[@carlh4201]

I hate to be real pita but I'm hoping you can help. I purchased a screen (OEM) from another source and was given some very flimsy tools in addition to a link to your site. You show a very good video for the Escalade but I have a 2016 SRX which does not disassemble in the same way. I've considered buying a Haynes manual but realize that Haynes will sometimes direct you to a dealer, so one question I have is have you had success with such manuals in showing you the way? Another question partially answered in a previous comment is about the tools required to get the job done. I see that you have quite an array so I'm curious as to what you will send me and the price. Obviously the flimsy tools I already have are practically useless. Thanking you in advance for your assistance.

[@jasonateam]

@@carlh4201 if you send your email address I will forward you a link to the tools and I also have a video for a srx 👍

[@markfinestone652]

I had a mechanic break the embilical cord from radio to screen so ended up replacing cue system succesfully but my radio bezel with the 3 functioning lights/buttons (ie glove box button, pedals etc) on either side of Cue no longer function-these include on right side the glove box button ...these have simple cable connection for each so what could possibly be causing these not to work ? fuse ? firmware ?

[@jasonateam]

@@markfinestone652 could be the plug was not clicked in properly or you may just have gotten a faulty unit. If it was the original unit that has these functions then possibly a fuse but it is typically not separate fuses on one trim panel meaning all of them would be out

[@Marrins]

thanks a lot its very useful video i had same issue with my srx 2013 but i cant find this touchscreen spear part in ksa can you give me from where can i find this screen part

[@jasonateam]

I added the link in the description and also onto the video itself. Thanks!

[@ezequielvasquez8388]

IM- my 2015 ATS is like your now I know what to tell the dealer. Thank you so much

[@alfredonunez9195]

Was is the right position of the screen ribbon, I change the screen but doesn't work , please help me out , perhaps I put it up side down.

[@jasonateam]

It is very common to put in the ribbon cable incorrectly. Take your time and secure it in and it should get it done for you

[@lma331]

I'm having doubts of this working for reasons but, it's definitely cheaper than changing the whole thing, I'll try it

[@jasonateam]

mark5here it definitely works. I wouldn't have made this if it didn't. Good luck

[@jorgesegura9030]

Just experience some issues with my 2014 srx screen is blank no a/c and steering control work but don't light up you think changing the screen solves all this issues

[@naumanalishahid]

Can you do a video for the XTS? Show us how to remove the trim?

[@jasonateam]

Nauman Shahid I'm currently working on it. I will let you know when it is done. Thanks

[@stanturek961]

Jason.. I could use that too... Was planning to do it this weekend, unless you tell me the video is around the corner

[@cynthiaberard4429]

Jason A - will the XTS Video be coming soon?

[@americanGTA]

Where do u get the plastic tools?

[@RobertTonche]

Hello Jason for the detailed video. Question? Where can I buy the replacement screen??

[@jasonateam]

www.madgrabz.com

[@dr.chrisneilson]

Where did you buy the blue Teflon tools?

[@jasonateam]

We keep them in stock. You can also try a local auto store for them