Repair | Surface Pro 9

[@unicodefox]

Nice to see Microsoft taking such a pro-consumer move, after previous Surfaces being some of the hardest machines to repair.

[@MrAmperman]

They were probably forced by right to repair law in EU

[@oo--7714]

Most buyers aren’t going to open up the device or upgrade it or repair it, it’s doesn’t effect most users even if it was hard to repair.

[@deloller2452]

What’s the point of a repair video if they don’t even sell spare parts and they charge you 500 for changing battery?

[@adamszymanowski2978]

​@@deloller2452 i think you can just replace thermal compound and clean it inside

[@alessandrorocca1203]

good job microsoft, It would be even nicer to correctly indicate how to disassemble the device, especially proprietary connectors such as the Surface connector(Surflink): 5:32

[@TwentyEightySeven]

As a person who owned a Surface Pro 1 which scored a 1/10 repairability score on ifixit I am glad to see this video and how far we’ve come.

[@TheZax85]

Sooo awesome to see a company this big, make these type of videos. And making devices more repairable. Big kudos to Microsoft 💪✌️

[@surface]

We appreciate your kudos, Morten! 🤍

[@Assassincreed6398]

I appreciate the transparency with all the new products guys! Though I personally would love to see the adhesive to be removed entirely in the next model, replacing it with a few screws and magnets to get the display off. Maybe something similar to the surface laptop

[@AniketSen-dn5ij]

Just got my surface pro 9.....looking back at where it all started....what a leap we have made in 10 years....cheers...oh and I got this exact forest green with colour matched type cover and slim pen 2 bundle

[@surface]

Cheers! You'll love the Pro 9, especially in that beautiful color 🤩

[@fictionhead39]

I think this year is the year I'll finally get myself a Surface Pro, now that I know it won't be game over if a part breaks. So glad to see the design moving in this direction!

[@delasantos]

THANK YOU MICROSOFT FOR SUPPORTING RIGHT TO REPAIR, ... I am keen to buy a SP9 .... YAY!

[@annettejennings8487]

I want to buy Jose a drink! Cheers!

[@Asifur_Rahman]

I love and respect Microsoft and Apple team because of their best of best build quality.

[@onelifetrek]

Microsoft repair online repair hub is very great idea...

[@swissoricantcg]

I need more repair videos with Jose in them!

[@the_aurora]

It would be awesome if the screws were color/shape coded. As someone, who has a dying surface book 2 battery, I would more than welcome the availability of replacement batteries, possibly tools/guide on disassembly. Also: feet! I doubt any surface book 1 or 2 has any feet by this point.

[@thekillerqueen8132]

The way of how the surface is built, is a piece of art ❤️

[@Whatreally123]

Kudos Microsoft. An official DIY repair video when the industry has moved away from self repair.

[@noname-zr3tj]

would definitely go and buy another surface when the screen becomes easier to remove ❤️ thank you so much for supporting the right to repair, msft!

[@uptoolsYTK]

I think it's very cool that you can change the ssd on surface pro devices. I mean it's a tablet. Good job microsoft! Edit: Didn't think it looks like a laptop inside... Cool!

[@labro.]

I broke the hinges of my Surface 9. Where can I find replacement hinges and the display adhesive?

[@luisdavid4109]

Hi Microsoft, Was this the 32gb 1tb version?

[@mindofmyown333]

Are we able to purchase replacement screens from Microsoft? I've looked all over and can only find replacement displays from questionable third parties. If we can't, this is a nice gesture but falls flat.

[@jowel670]

In the official guide, it says to turn on display replacement mode with SDT but I can't find that option...

[@bastienkletzel7507]

One last question : where are the parts ? I mean now we know how to open the device but where can we buy components ?

[@zahnatom]

they sell them on their website.

[@drr7774]

Wish I had that debonding tool when I screwed up taking the display off my SP6!

[@clasico-yo7vq]

When will the Microsoft duo 2 be there?

[@a_khabyb]

Well done, Jose Soler.

[@ace.mccloud5425]

Hi, Can you post a video about Repair | Surface Pro 5 (2017)? Or give me a link?

[@RGBowner]

Really good Video, but I still have Surface Pro 7+ with bad repairabillity, but anyway it´s a good device. Maybe I will upgrade to Surface Pro 11 or 12. Edit: Keep going this way! It would be great, if I can put the Mainboard with CPU and RAM from Surface Pro 10 into the Case from Surface Pro 9. So I dont need to buy the Case, screen...

[@jazzifized]

Where to find the official battery and official glue that doesn't require heat?

[@AhmedMohammed23]

good hopefully more to come

[@surface]

We appreciate the kudos!

[@bharat5194]

Right To Repair 🤩

[@delasantos]

YES! THIS IS HOW YOU DO IT! GO TEAM WINDOWS!

[@Kirby7601]

Is it possible to swap out the SSD and the RAM without losing my files?

[@nikolaievans2432]

the ssd yes ram no (its a tablet tablets have ram soldered in or else it wouldn't be a tablet.

[@zn1235]

still hard to get battery replacement. too many remove things to get there.

[@xNaceryx]

Don't want to sound too bitchy but literally you only need to lift the screen (there's no need of debonding tool either, a plastic guitar pickwould actually do the job just fine) and the battery it's just held by few screws wich is rare by today standards as every tablet in the market uses doublesided tape that damages the battery once removed. This is by far one of the easiest repair jobs I've seen in this form factor.

[@ankitgupta5039]

Volume?

[@tombyrne6433]

So easy, love the repairability

[@CHUKSGAMES]

Cool

[@editerror4452]

He was so nervous 😀

[@CandiceYuju-wb7gg]

Nice

[@surface]

We're glad you think so 🤗

[@andyvan5692]

good start, but for some of the parts, lose the adheisive and add more screws, as this is more sustainable, as to use tape/adheisive you do need to clean parts of residue, which involves alcohol, and WHY put the battery in first?, dumb, as for safety you want it out FIRST, so you are SHURE the power is OFF, so make it removable, like an Li-on camera battery, have it slide out.

[@atarit3]

still looks like a pain to work on compared to a business laptop

[@sangatsedihmendengarnya5129]

I wish microsoft surface pro 10 or pro 9+, will add extra thunderbolt, so it becomes 3 thunderbolt. So without the headphone jack, it's not a problem.

[@ptmexpress7146]

New device $999, Used device $850, replacement screen $535 (on ebay). Good job MS. Now there are no reason to repair your devices.

[@morname8731]

repairing is not always about replacing screen

[@wilfredogutierrez1640]

Now rebuild it again with the same stuff that take it off.

[@labst8184]

Equipment that is not difficult to repair has no surface taste, because it deviates from the surface pedigree🤗

[@noname-uf4je]

"dear" microsoft why we(users!) can NOT do ourselves: change dislpay in Surface Pro? why screen it is GLUED? why you can't use small bolts for screen? why we can NOT add more RAM by SO DIMM modules ourselves? or you - Microsoft think that instead of 8GB RAM to have 32GB RAM USERS MUST PAY +1700$? do you Microsoft think it's "FAIR"? I have many more complaints, but these are the main ones. but YOU Microsoft "CLAIM" that you have increased the possibility of repair! And at the same time, in order to get inside Surface Pro - we need to tear the GLUED SCREEN!!! Don't you think it's stupid - glue the screen? Or in your reality there are no exists small bolts? like - to up this

[@pat7937]

BUYER BEWARE !!!! I bought this 1 year ago and the battery has already died ! I'm 5 Days out of warranty since I could not get an assistance to get this repaired within the warranty period. I will never buy this product again !

[@deloller2452]

What’s the point of a repair video if you don’t even sell spare parts?

[@ALxdCr4ftPlays]

You can easily tell this man is reading off a script. He keeps looking above the camera lens, not true eye contact with us.

[@a.filakiewicz2942]

doing the bare minimum lol. I will go with Dell Lattitude where there is no gluing.

[@MarvelousMarvinB]

Another reason to not buy this. Microsoft needs to get out of the laptop business. They do a horrible job.