Resetting Hikvision Passwords

[@andrewwhite889]

Thank you, thank you. I recently purchased a house with hardwired HIKvision IP cameras and a HIKvision NVR. The previous owner is completely non-tech and had no clue about the passwords. I assume he ignored the installer's instructions regarding passwords and recording them for future use. I'd been searching for many weeks how to reset the NVR's password, reading numerous articles and viewing numerous videos. All of them have been hard to follow and applied to different versions of the NVR's interface, which vastly differed from mine. Also, the presenters seemed to presume the viewer was familiar with the software and sped through steps and sometimes used terms only known by HIKvision techs. Your video is everything those others aren't. It's clearly presented, at a slower pace to help easily follow, and made no assumptions. Thanks again. After I complete the NVR reset, I plan to peruse your videos for more instruction on my system. I'll want to reset the camera passwords and also update all the components firmware.,

[@WentworthCCTV]

Glad the video helped you out!

[@superdraffy5674]

@@WentworthCCTVHikvision will reject your request as they do not issue password resets to end users, they will only issue to official Hikvision registered installers. Hikvision are a joke

[@AsterixXI]

Hey man! Great video. Was wondering if one has to be a licensed installer to be able to request a password reset? We inherited the system from the previous owner and nothing was shared.

[@WentworthCCTV]

I don't think you need to be a licensed installer. Did you complete the password reset request and they denied you?

[@mattsegriff]

Well done sir. I have a client who needs this so badly. Great work !!

[@WentworthCCTV]

Every now and then we come up with a good one. Glad it helped!

[@okiewinkie7535]

Thanks for the video. Can I do the same to reset the camera password?

[@meetbayoyo5253]

I need a help on my Hikvison DVR analog 16port, i have done all this at the last encrypted file page it doesn't work on my device, it shows password reset failed

[@gentelmanwithstyle1]

How long you have to wait after you send your ticket? I waited a day and a 1/2 and it didn't work.

[@WentworthCCTV]

This is for US only, but they generally respond in 15-30 minutes

[@electronicstzar]

Thank You for this video, had a customer forgot their password and never set a email or security question, got the email in about 10 minutes.

[@WentworthCCTV]

Awesome! So glad the video was helpful!

[@saifeeldeen651]

Can i use this method for hikvison finger print device model DS-k1A850

[@WentworthCCTV]

I have never worked with one of those devices. However, from my understanding, if it is networked you should be able to both detect it and reset it via SADP. You may want to check with tech support to be sure: us.hikvision.com/en/support-resources/tech-support/technical-support

[@saifeeldeen651]

@@WentworthCCTV I did it now they replayed me on email ...can we talk on WhatsApp or facebook ...i need your help plz .

[@cameronjoyce5961]

Your a godsend .. such a well said tutorial.

[@WentworthCCTV]

Thank You!

[@MrRoris1983]

hello I bought a used recorder, and it's locked, the previous owner doesn't even have the email and i want to reset and i change email with mine , i just know only the pattern , can i unlock it the way you describe?

[@WentworthCCTV]

Yes if it is Hikvision recorder use the SADP tool as shown in the video you can reset it.

[@sarmadshaia]

Hi, how long can you take to get the email?

[@WentworthCCTV]

It is usually just a few minutes.

[@abigailowusuacheampong4893]

when i browse to the password reset, the webpage that opens is a bit different from yours, i dont see the entry for device key file. can you help me?

[@WentworthCCTV]

That video was done a few years ago now and the process may have changed. I will check it out an maybe to an updated video.

[@khlasor2110]

Hi, i have already software sadp tool and export file then send to support to help but they didn't reply so can you help me to reset the password ?

[@WentworthCCTV]

That is the only way to reset if it is a Hikvision camera they will reply in my experience even if they cannot help they will tell you why! Some older devices have a reset button, look for that but I’d try completing password reset form again.

[@enochhamidu7861]

@@WentworthCCTV they won't reply u when u send them the file for reset. They use to help but I think they have stopped now...

[@NateFitzgerald1984]

Watching this in 2024 from a video in 2021, it is so ridiculous there was a feature from Hikvision for detecting people wearing masks or not... those couple years were one of the biggest psych ops in history.... Anyway, great video ! thanks for the tips !

[@williel.d.monkeylac5254]

i click on the ipv4 adress and the it is marked 404 not found, what is the problem ? thanks a lot

[@WentworthCCTV]

Have you first activated the cameras one at a time? When doing so, ensure that DHCP is selected. If you plug more than one camera in at a time, they will all be on Hikvisions default IP address of 192.168.1.64. This can create IP address conflict.

[@lancevill9890]

how long you receive the email?

[@WentworthCCTV]

Usually within a few minutes. I believe it has to be during normal business hours in California though.

[@janaomi]

I got an email saying my product is from a different region, any suggestions?

[@WentworthCCTV]

What is the Hikvision model number you are getting that email for.

[@waelfakhro1158]

Please help me I bought the dvr on auction and I cannot contact the old owner because company went bankrupt I mailed hikvision and as a response I get that they cannot help me due to security reasons????

[@WentworthCCTV]

What is the recorder model number?

[@waelfakhro1158]

@@WentworthCCTVit’s a DS-7608NI-K2/8P I did open it and there is no reset button inside

[@WentworthCCTV]

Don’t call them download the code and submit it per the video.

[@jeepcam84]

The device password and the camera is the same password I bought a different brand nvr brand it doesn’t work they need a password to use the camera

[@mrzoolmrjaan]

They send me Reset input key .. which is not working

[@davidconn3222]

Thank you from Dave here in Vancouver Canada, worked for me on a DS-7600 NVR. Subscribed.

[@kurtgreffin5504]

Hello sir. Im from Philippines. If i try this method of yours ,. It gonna work??? Im curious about it

[@WentworthCCTV]

I am not sure to be honest. If it is genuine Hikvision hardware I believe it will work. We work out of the US though, so I don't know. I would try and see what Hikvision tells you.

[@kentkennetsen5757]

thank you very much for your help have tried everything nothing worked. Found your video bingo. Thanks.

[@WentworthCCTV]

Glad it helped!

[@kentkennetsen5757]

@@WentworthCCTV 👍

[@147alfaluigi]

CIAO HO FATTO LA PROCEDURE DI RIPRISTINO PASS DEL TELECAMERA COME HAI FATTO NEL VIDEO MA MI ANNO RISPOSTO SENZA MANDARMI IL FILE COME DEVO FARE GRAZIE

[@WentworthCCTV]

Ho fatto il video sul processo di ripristino del Nord America. L'Italia deve utilizzare www.hikvision.com/it/ e le telecamere devono essere vere telecamere hikvision, non OEM. Spero che questo aiuti il ​​mio amico.

[@mohelal1647]

Error 2022 help me please

[@WentworthCCTV]

What is the model number of the camera or recorder you are trying to reset the password on?

[@WentworthCCTV]

What model camera?

[@danaymediaprod704]

merci mais chez moi sa ne donne pas

[@aztekarchive]

Use a VPN and set it to the USA

[@Pimenta186]

When I click "Forgot Password" ask me for "Security Code"... I do not have... :-(

[@WentworthCCTV]

Could you attach a screen shot of what it is asking you? Usually it’s pretty straightforward.

[@WentworthCCTV]

Depending on the model of the camera, it may do that. Try clicking on the camera in SADP and using the export button on the top menu in SADP to download the file that way. Then you can attach it as discussed in the video.

[@hafisanity]

Error 2022 help

[@WentworthCCTV]

What model number is the hardware you are trying to reset?

[@moniruzzamanrafi3851]

@@WentworthCCTV device model DS-2CD1223G0E-I error 2022 help me

[@emiljanomitre]

And me

[@alihuseyn7549]

pleace somenone help me .I foget dvr pasword and coud not fined

[@WentworthCCTV]

Watch the video it will tell you!

[@MichaelandRositarb]

hi i`m John thanks so much.

[@Hyper_oba]

Thank you

[@WentworthCCTV]

You're welcome

[@nj5195]

What about if i don't know email?

[@imasvega2139]

not work hikvision not send file answer from Hikvision all data submitted Dear Customer, Thanks for choosing Hikvision. Please contact your seller or installer, they should be able to help you. If that’s not possible, please tell me where you bought the device (from which company and country), so that I can forward you to our local team to help. Here are some of the contact info of our local teams, you can send your questions or files to them directly. Due to security concerns, Hikvision only supports products sold through company authorized channels and will not support product sold through unauthorized channels like Amazon, EBay and Aliexpress. Not buy Hikvision

[@WentworthCCTV]

That’s strange. What country are you in? Where did you purchase the recorder?

[@tahtech5434]

@@WentworthCCTV i have a problèm that i can't export "failed to get the Key.sending failed" Wa Can i do

[@WentworthCCTV]

@@tahtech5434 call 1-866-200-6690 and tell them your problem.

[@patricknghongo1210]

hey @Wentworth CCTV can I have your email ID to chat with you on private ? I'm a CCTV installer in Central Africa and need your help asap!!!