RESPONDING TO MY VIDEO "HERMES MADE ME CRY" Addressing Cyber Bullies, Am I really Done with Hermes?

[@annaliberated6137]

No I'm sorry but your emails were essays asking for everything which is overwhelming to anyone. That's all. You need to pull it back. Then you would be fine. Keep it simple and do it with grace.

[@alwaysamber4960]

When you are telling a sales assistant that you are going to start trying for another baby you know you have gone too far. Also, telling a sales assistant that you have had skin cancer removed when its wasn't skin cancer but rather a non cancerous spot, AKA: a mole...... Hermes is not worth your loyalty. Spend your money on better things, get some real friends and know that you are worth far more than any Hermes item.

[@Purseonfleek]

I'm Filipino we tend to over chat and over share lol with everybody!

[@alwaysamber4960]

@@Purseonfleek Seriously, Hermes don't deserve your dollars. Also, their behaviour towards you is very "Pretty Woman". They have proven to you time and again that THEY have zero class. You are better than that. Stick with Chanel, Dior and some of the other brands. Keep yourself classy and don't get involved in their childish games

[@boncha24]

Over 100.000 dollars expended expecting to be consider loyal by a luxury brand with a consultant who was trained in pretending being close to the clients to sell more. Their marketing just shocked me because it goes deeper than i thought

[@user-sr1kc6jj2b-p1q]

It's deeply manipulative and devoid of integrity. I will never be interested in such arrogance over a consumer item. FFS no matter how nice the leather is it's still just a handbag!

[@horn335]

The sad thing is I am 100% sure she is probably one of their lowest spending customers lol. Plus I bet she has been reselling and got caught

[@shembeliever6095]

Hello I just watched the first 10 mins after YT recommended another video. It is just a bag. An overpriced French leather bag with marketing history that worked for it. I know it, I'm French lol Hermes doesn't care and is laughing in brutally direct French fashion. Btw most French women are not obsessed about buying an Hermes, they have a laissez faire and qui sera sera attitude. If it comes, it comes, if not that's OK too. I cannot understand the level of obsession, I don't mean to be hurtful but it just comes across to the viewer as some degree of calculated obsession. We need grounding, perspective and prioritising for a wholesome life. It is just a bag, nothing more. A bag should not break or make us.

[@Purseonfleek]

Yes fair

[@elisadangelo4462]

@@Purseonfleek It sounds like the SA simply did not take to you from day one, and it sounds like she liked you less, and less as time went on. It could be as simple as something about you/your personality rubbed her the wrong way from day one, and she probably liked you less and less as time went on based on your actions towards her! Its that plain and that simple! The fact that 'she told you her drama, and personal life' means jack s*&^t! You have some entitlement issues in my opinion. Move on for your own sake!

[@petersmith2040]

The reason why many women are obsessed with getting a Hermès Birkin bag is because of their sheer psychological marketing ingenuity by the company. They know that people will be obsessed with things that they can’t have.

[@equatorialjourney4478]

@@petersmith2040 Beaten dog syndrome ..... how the marketeers must laugh at the ease w which they manipulate the aspirational & shallow minded .

[@nikkitalks4713]

@@elisadangelo4462 I believe the SA got her a bag previously and she sold it, and the packaging. The problem between them may have started there. It was a bad situation all around.

[@hothotheat3000]

I have a leather bag that I bought from a little thrift store in Paris. It’s not a fancy brand name. It’s beautiful, and when I look at it, I think of a great trip, and the lovely shopkeeper who insisted that I buy it. It was 40 euros. I don’t need to prove that I am worthy of a brand, and I feel so sorry for people who have been sucked into that Hermès trap, because they clearly are deeply, DEEPLY concerned with how other people see them. They are deeply, DEEPLY longing to be valued and validated, to the point that they will spend money they can’t afford to spend, on things that they don’t need, to impress people who don’t care about them. Truly sad.

[@Purseonfleek]

Yes the Hermes system is toxic

[@Leyzhe]

These rich people problems are hella entertaining

[@Purseonfleek]

Lol wouldn’t say rich but crazy bag lady maybe 😂

[@SalmaBchr]

@@Purseonfleek you said it first

[@SalmaBchr]

@@minzyminz9987 100% she’s a wannabe. She want’s to be part lf the club she’ll never get in

[@Leyzhe]

@@minzyminz9987 if you can afford Hermès you are rich..

[@cps525i7]

@@Leyzhe Depends on what you consider "Rich"

[@helenmarkman8780]

I will not lose my sleep over the bag. Period.

[@jjgib1119]

LOSE!!! Not LOOSE!!!!🤪🤪🤪🤪🤪🤪Arg!!!!!

[@ginchen33]

I believe you selling authentic Hermès bags, paper, bag covers etc makes it easier for fraudsters to use those wrapping items and dust bags to make their wares seem authentic. I believe you may have misinterpreted your SA’s friendliness for more than just good customer service. After you observed other customers getting the coveted bags after waiting a shorter period, I would have tried another store. I am aware that there are limited stores in Australia, but really is it so important to get one of these bags, that you humiliate yourself in the pursuit of them? Honey, life is too short. You’re obviously a bright person forget Hermès and go on with your life.

[@nickbones3578]

For sure not the brightest. Not bright at all.

[@sofypi7493]

@@nickbones3578 well for example in the sneakers world the box and the paper can be a give away that the shoes is fake because they are becoming really good with replicating the shoes itself, so yea her selling the boxes, bags and in general all kind of wrappers helps people that want to sell fake items

[@louisaa144]

I completely agree--her sales associate was trying to be friendly and make sales...that's what they do. She was probably uncomfortable hearing such personal details about a customer's life when she just wanted to make a sale

[@Vanyel_K]

There is two stores and one is more for international folk as it's the airport.

[@MissYoMaMa]

Never thought about the replica market using authentic boxes and bags to fool people. Good call

[@iluvbabiepanda]

Imagine having to waitlist for a human organ or other really important things...

[@darius6512]

There are waitlists for organ transplants tho…

[@uui219]

@@darius6512 I think that was their point...

[@gwenmeyers4708]

Hey Mel. I mostly agree with things youve said. However, i feel like your explanation for selling freebies/packaging was slightly contrived. You have said in videos on your channel that you appreciate free gifts and often ask for extra seasonal packaging. If you are allergic to dust and don't like clutter, why not just not ask for extra packaging? Why not offer to not accept the free gifts? Why not refuse that extra Hermes bag, knowing you have plenty at home and weren't interested in keeping it? That's sth i can't understand. I would rather you just admit plainly that you sell those free things and packaging for some extra spending money, if thats the case, or whatever actual reason you sell them for. In any case, i hope i see you no longer asking for extra packaging/accepting freebies that you know you won't be keeping. Lastly, since you claim you can take constructive criticism, id like to remind you to practice the kindness you preach in your replies to your youtube comments. Sometimes, your attitude is quite negative, cruel and defensive. Thanks for reading.

[@makeupaddiction_au]

@@Purseonfleek C U Next Tuesday! So Aussie I freaking love it! 😂

[@Giannas1096]

She already overpaid on the item and packaging more than it’s worth so Mel can do whatever she likes with it.

[@Giannas1096]

@@Bbedkexbe2fu69 oh I’m certain that’s the reason why she didn’t get any more bag offers.

[@Giannas1096]

@@Bbedkexbe2fu69 ok she sold stuff so what? She’s not the only one and anyway Counterfeiters can just walk into a store and buy something (or buy preloved ) if they going to copy it, and then they sell the original back on resale market, easy! - it’s a profitable business for them 🙄 they’re not waiting for people like Mel to sell their stuff, thats so small time 😂 I’m quite sure a multi million $ business like Hermes understands this but they choose to blame their customers 🙄 Only Hermes can be so arrogant.

[@Giannas1096]

@@totesgene like I said, a counterfeiter can walk straight into a store and buy something to make copies of an item, or the dust bag or the box - it’s a lucrative business worth millions on the black market. They don’t need help from little ol’ Mel 😂 Do you get what I’m saying?

[@mariaortiz7610]

I thought I was materialistic because I buy too much shit from Target but never in my consumerist life have I been stressed because a fucking brand won't accept me...??? I can't imagine being affluent enough to worry about such unimportant things.

[@lauriejordan2716]

I buy 2 ply toilet paper and feel bougie. Lol 😂

[@baycal2]

Then why watch videos like this? If you're watching bc you're curious about the luxury items being talked about then why be critical of the person buying luxury or feeling invested in the brand?

[@baycal2]

@@lauriejordan2716 why watch videos about handbags that cost more than your entire existence?

[@JustSheilz]

I wish this kind of thing was an issue I had......instead I have to wonder if I can afford dental care.....

[@danndeelion]

Hermes is cheap compared to dental care. Take care of your teeth people!! You only get 2 sets.

[@zxyatiywariii8]

@@danndeelion Or one, if the baby teeth never came out and adult teeth never came in 🤬 Insurance is happy to treat people once they've been hospitalized with an infection because the baby teeth SHOULD have been yanked and replaced BEFORE they began to cause health problems. Insurance doesn't believe in preventative care, they want to wait till it's an emergency before they'll cover it. Edit: grammar

[@annalund1201]

At one point in my life, I was obsessed with purchasing Hermes. I would be constantly checking The Purse Forum Hermes section. It became unhealthy. Give it up. It’s not worth your mental health.

[@Purseonfleek]

thanks for sharing your experience.

[@seaglass7375]

Same. Personally I empathize with the whole situation 🤷🏻‍♀️ I don't think she is exaggerating. She is brutally honest

[@amandacat4361]

Mel, you are a nice person but you can’t expect that the SA will tell you to be less talkative in the emails. Remember that she is working, she is not with a friend! Imagine if she writes something like this to a customer, he doesn’t like and report her to Human Resources. She will have for sure great trouble.

[@Purseonfleek]

no cant expect it but she was willing to tell me her personal drama . what is the easier thing to say in retrospect? hmm

[@amandacat4361]

Purseonfleek you’re right. If she talked to you about her personal life, she did a big mistake because she was not fair enough about your relationship (friendship/ business) but, trust me, there is always a boundary: she is selling and you are buying and she demonstrated her real perspective when she didn’t want you to be her customer anymore and you received HR phone call. I don’t think this is a friendly behaviour.

[@makeupnnailmaniac8220]

@Susel And just because the SA doesn't want to do her JOB AND SELL doesn't mean the customer should take the blame.

[@diannerowley9358]

A bag is not worth all this drama omg

[@indigo_blue_s2830]

All things aside, why would so many people be so defensive of the brand who is abusing people's money? The point of having a lot of money is having freedom. Then why be a slave to a brand? The big life lesson here is that rejection hurts, but that there is no use in banging through the same damn wall over and over again. We should simply go where we're celebrated.

[@Purseonfleek]

agree completely.

[@inescastelot160]

I believe there is a big reason for that game Hermès is playing. See, very rich people are free as you said yourself. They can basically get anything as soon as they want it. But a lot of these people are actually unhappy cause nothing is challenging anymore. They don’t have dreams and that can be a very sad thing. I know that we commonly believe that being super rich is amazing but there is another side to the coin that is quite dark. So yeah, by playing this game where money can not get you a bag whenever you want it, you keep those extremely rich an affluent people interested in your brand. You give them a challenge that deep down feels good to them cause they aren’t used to it anymore. Trying to get an Hermès bag sometimes gives a meaning or a goal to people who don’t have any. Of course, this doesn’t apply to us regular people cause we have struggles that millionaires and billionaires don’t have. But originally, Hermes was a brand that was aiming to a very rich clientele so they adopted a strategy that suited the targeted potential buyers. Honestly, they’ve been smart about that.

[@Mod0308]

@@inescastelot160 the super rich don’t have to play this game. It’s the aspirational shoppers that they do this to. The ones that are sacrificing a larger percentage of their income in order to be a Hermes customer. But that’s the game. If you’re a small fish they make you sacrifice your dignity as well for the privilege of getting to enter “Their” orbit The sad part is that Hermes wouldn’t survive with their Uber rich clientele alone. It’s the normies that keep their doors open. If they all decided they were tired of being treated like shit and stopped shopping, Hermes would go under in 6 months or less. But unfortunately our society has conditioned people to value the APPEARANCE of status over dignity. That price is too high for me.

[@ldomligan]

You have to read between the lines Mel and read non verbal clues, I feel sad for you but you need to just step back and chill

[@Purseonfleek]

yea i had the instinct early on and ignored it thats my regret.

[@GloriaGlo]

I'm sorry but let's be real there are so many influencers all of a sudden making KZbin videos about Hermes who are still getting offers and special orders. The bullying is wrong but you should be honest about your eBay re-selling (of, 'dream bags', free gifts, boxes and 'dupes' etc) its much more likely to be the reason you were blocked by the manager. It's you right to sell what you want but in doing so you have to accept that isn't the look the brand wanted to associate with...

[@sfjayhawk5810]

Basic bloggers who have gotten special orders with little buy (like Alyssa Lenore) likely found a SA who is equally as broke and basic as they are. Some SAs think they’re holier than thou, others like to give perks to clients who are “just like them”. Cut Mel some slack. Sydney is overflowing w mega wealth. In NYC and Paris (where you’re seeing these bloggers walk into Hermes and get a bag), there is A LOT of supply and not as much demand. The truly wealthy in those two cities already have what they want from Hermes and are only waiting on exotics.

[@emily-rosesimmons9819]

Dupes 🙈 I hate dupes

[@Purseonfleek]

better go whinge on every blogger who does zara hauls then. dupes galore. nothing wrong with it. someone wants the look for less as long as its not counterfeit thats their choice. May as well complain about all the homebrand products on the shelves at supermarkets too while at it.

[@Purseonfleek]

@SF jayhawk 100% Sydney is full of the mega rich.

[@Purseonfleek]

Cos it’s pretty and shiny some of it at first. Kinda like a magpie right. Then some of it later is no longer pretty n shiny when I’m not feeling the magpie vibe. I call my shit, shit. Some phrases are literal some aren’t. don’t need to take everything so seriously😗

[@yy-yc5me]

Loyalty is measured by how much you spend. Yes, but not reselling items that you buy is also an aspect. Also, yes you have every right to sell EVERYTHING that you’ve bought, and to sell very questionable knockoffs on ebay. On the other hand, how Hermes choses to react to you selling those items on a public platform is their right. If you were in the SA’s shoes, would you go out of your way to secure items for someone who keeps selling the items you sold them? I really don’t mean to bully you or anything. I just wanted to share my POV. I do believe that Hermes treated this in the worst way possible. I really hope you got your closure, and will enjoy the items you have! 😊

[@Purseonfleek]

better alert Zara and HM to shut down with all their "fakes" and i say this in response to calling a dupe a knockoff. im a supporter of dupes always have been and always will. as long as it doesnt bare the trademark and isnt the same identical construction (generally craftsmanship is uncomparable with dupes) then i dont see an issue with it. not everyone can afford luxe, having the look for less is ok with me. think the majority of the world agrees given the popularity of zara, HM, Forever21, Shein etc

[@londongirl891]

@Isabelle Boisvert they literally have a devoted team at Hermès to find resellers online.

[@nickbones3578]

Thx for that information. More fashion managers should ban her. Buying and reselling is unfair for ppl, who rlly want to buy it and use it for multiple years.

[@maikehudson333]

Be like Elsa and let it go.

[@Purseonfleek]

LOL

[@waugse]

I once bought a GBP 4000,-- full leather bag from LV at a time when there were almost no bags that expensive there (loooong ago). The SA was so nice and lovely. Afterwards she kept emailing me about other high end bags she had in store, but I politely refused as I didn't want another one anytime soon. Her emails didn't stop though. A few months later, I returned to the store to look at less expensive canvas SLGs and the SA constantly tried to upsell me on exotic pieces far above my price limit. I politely refused and got the canvas accessory that I had come in for. The next time I returned with an appointment, my SA gave me the cold shoulder, barely looked at me, let me wait 45 minutes without anyone helping me. Other SAs starting coming over asking if they could help me, but I felt bad "cheating" on my SA, so I kept saying "I have an appointment with S., I'm happy to browse till she is ready". I kept making eye contact with her, smiling, thinking she might finally come over, but in the end she just pulled over a colleague and said with an eye roll "you help her", no word spoken to me, no introduction along the lines of "hey waugse, thanks for waiting, I'm going to put you in the safe hands of my colleague XYZ". I felt super-weirded out and soon after this experience stopped visiting stores. I buy online now, it's much less time-consuming and actually quite relaxing after a long day at work.

[@Purseonfleek]

WOW. That’s horrible… I agree with u I love e-commerce actually my relationship with Chanel is mainly done via text only lol I cbf pay $100 in tolls n parking not even counting petrol to go to store and take the chance if the item is there. Where as I can buy immediately when it’s available and have it shipped

[@DMTHOTH]

SAs at the high-end fashion stores are the second most creepy people, after pedophiles.

[@jordanbdailey]

Listen, I’m only going off on these two videos, but the emails sent where you mentioned your skin cancer scar, wedding anniversary, and pregnancy/birth of your son come across as extremely needy and entitled.

[@Purseonfleek]

guess its important not to judge someone based on an isolated circumstance .

[@jordanbdailey]

are we not allowed to comment on your behavior? i guess i just find it ironic that you lamented hermès as being unfair, and yet scoff at comments about your own behavior.

[@louisaa144]

It's all such TMI...just say you're celebrating something, there's no need to be so graphic. I'd be so uncomfortable as the SA.

[@kab9706]

Exactly. She came off extremely entitled, PUSHY, shares too much personal info. In first video she kept whining how it's "so unfair" that others were getting bags while she was still waiting. Like, b, life is not fair. And nobody will feel sorry for your rich person problems.

[@julieju5124]

Agree with everyone’s comments here. (Not mels though lol)

[@KZ-gi7ey]

If you want to educate & help people I suggest you volunteer your time at a charity that makes a real difference in other people’s lives. You’re looking for love, human connection and self worth in all the wrong places. Self obsession and materialism is a first class ticket to depression and isolation.

[@Purseonfleek]

And what makes u think I don’t donate to charity and also donate my time? I share no complete details on my personal life so u are assuming that I “don’t” do any of that…

[@nickbones3578]

@@Purseonfleek "No complete details" Meanwhile writing another 1000-letter-email about her anniversary, b-day, in other words, about things noone gives a fu*k.

[@DianaMillan]

Well said.

[@Mod0308]

Hermes ENTIRE business model hinges on dangling the BKC Carrot. This ENTIRE “Journey” methodology is nothing more than creative marketing and sales strategy. They needed to come up with a way to move their mostly stale product offerings and they’ve convinced the “peasants” that buying massive amounts of overpriced, unnecessary silk scarves and printed silk scraps (twillys) is actually a pilgrimage that must be taken to reach the motherland, BKC. It’s financially beneficial for them to keep that carrot JUUUUST out of reach for as LONG as possible. Material things are NOT going to allow you entry into the world of the elite. No matter how much you buy you will NEVER be good enough for them. ESPECIALLY, not throwing your money away. Here’s a little secret they don’t want you to know though…you don’t actually want to be in their club. Money doesn’t buy happiness. They’re always miserable and depressed.They’re BORED. That’s why they’re all drugged up….they can’t deal with the fact that they have every material thing in the world and still feel empty inside. They’re also DEPRAVED. There’s a reason why Epsteins client list hasn’t been revealed….just saying

[@amandam9356]

I’m in sales- a sales person isn’t going to tell you to keep your emails short lol. All the emails were so cringy. You were so obsessive which is probably why she didn’t have you at the top of the list

[@kuwcoco]

Lol I’m sorry maybe you shouldn’t be in sales if you can’t deal with a customer who knows what she wants! I think proper customer service would be to let her know the truth not fake a personality. If she didn’t like her or the emails she should have said something. I get the whole Hermès marketing thing but they aren’t god and a Sales person isn’t even a consumer so they are literally nobody’s treating people like they’re god.

[@stephhhie17]

Hermès knows they've established a cult following, of course people are going to be obsessed because their product is in such high demand and the supply is so limited. Luxury brands in general have demanding clientele, and I don't mean that in a negative way necessarily but that's the name of the game. Having personalized customer service and an elevated shopping experience factors into the prices they charge and is meant to set them apart from other places.

[@JenMakeupDollxo]

You’re the reason SA’s have a bad rep…. Why work for customer “service” if you don’t want to be of service?

[@SASSY13169]

@@kuwcoco I'm sorry but I know a lot of people with extremely successful businesses and if they deem a customer/client to be difficult to deal with, they will turn them down. The money is not worth the headache of having those customers. When you're in business long enough it's easy to notice those clients straightaway.

[@Purseonfleek]

the funny thing is even my Dior SA has commented on this video saying that SA's occasionally get treated like a doormat and a person like me is much what they would rather, someone friendly and down for a chat to have a good time while shopping.

[@fivebagsforlife7479]

You know what Mel, this video isn’t needed. You need to move on. I cannot stand watching someone defending theirselves so much. The people who loved you and trust you will stay, and the ones who don’t just wont.

[@AB-be3pg]

Just watched your original video all I could do was laugh…😂😂😭😭😭 Kim people are dyinggggg

[@msMe907]

Why is your happiness measuring in Hermes bags?

[@Purseonfleek]

its a luxury channel everything about luxe is over dramatised of course its not my measure of happiness lol. smh

[@sarahross2441]

@@ilove6kies if I was buying chicken from the grocery store and they told me that health and safety officials had to be called in, due to my behavior, I would have made 2 videos about it too.

[@igotbeans]

what do you measure your happiness by? your ability to dictate what others should and shouldn’t be happy? sounds like you’re pretty judgmental.

[@Quibooty]

@@igotbeans girl shut ur face. What are you her fan club prez?

[@sloaniechic]

I am so confused by your story. Why would HR at Hermès be calling you and not someone from their Public Relations Department? Or someone authorized to communicate with clients? I mean…did you work for Hermès? This story makes no sense to me…as a corporate lawyer.

[@Purseonfleek]

Yes makes no sense why they called me And not a customer service manager or as you said customer relations which is that dept above just “customer service” . I would have thought for a rich company they would have this kind of hierarchy

[@totesgene]

It makes no sense because she is only telling us the part of the story she wants us to know, not the whole story. Obviously.

[@SweetJeopardy]

Exactly! This! No way that's legal...no way! Something is missing in the story.

[@sloaniechic]

@@Purseonfleek hi! I just noticed your reply. Have you thought about reporting the HR rep who called you to their corporate office? Sounds like this person is a friend of that SA and was abusing her position. I don’t think she/he was sanctioned by the company to do that. She/he may have already gotten fired by now.

[@ratgirl669]

Hi! I came from your original video...honestly the Long emails you sent were borderline obsessive and possessive, not to mention they were very self-important and I can see why the SA felt so uncomfortable and inundated by your deluge of emails and requests. That said, as a bag lover I understand your love for H bags and your passion in pursuit of your “dream bag” but maybe you can afford to let loose a little bit. It’s not all that matters...and it shouldn’t matter so much. Just chill...and if you buy into their multi level game of spending to purchase big key items then you can only blame the game not the SAs.

[@3llevate]

Deluge? Weren't they on a couple of months basis? Like not emailing for months in between?

[@louisaa144]

It made me so uncomfortable to read them and I wasn't even the recipient! I can't imagine being the poor SA having to read about this woman and her feelings about "trying for a baby"

[@DMTHOTH]

few emails for every few monthes around appointments are 'borderline obsessive and possessive' lol I bet you are borderline submissive and timid.

[@mayanovak2497]

@@DMTHOTH I’m guessing you’re pretty desperate and irritating in your every day life

[@lutchmartha]

You just treated the SA as a friend to get preferential treatment at the store. That’s it.

[@Ripleychan]

A friend used to be a Hermes SA in Paris. Who gets a bag is not based on loyalty or spend but image. They're told to prioritise French customers, regardless of how much money a foreign customer may have. I believe a laid back attitude may have helped you getting the first bag. At the end of the day, demand will always surpass the offer with Hermes, so they can afford to be selective with who they do business with.

[@Purseonfleek]

yes this is true

[@tangofoxtrot40]

From what she looks like, she’s a bit tacky and horse-faced. That’s probably why they got scared to give any bags to her

[@SweetJeopardy]

Your friend should be really careful about disclosing that info in this day and age. If true the brand could get cancelled. I think it's clear that we're not living in our grandma's era when this kind of ouvert stereotyping was seen as acceptable in a "c'est la vie" sort of way...especially when their largest market is Asia. The days of Hermes' image as an exclusive brand that only "the right people" *knew* about started to die when the birkin was featured in a secondary storyline of a SATC episode. The final nail on the coffin was that monstrosity that Kanye West gifted to Kim which made headlines around the world due to its elevated cost (I think he designed the print also). Maybe they really should be more image-conscious instead of prioritizing people like the Real Housewives or Jefree Star or every other KZbinr/influencer, D-list celebrity out there with questionable taste levels. Their products just don't seem special anymore.

[@gurlbye9942]

@@SweetJeopardy Maybe they should be cancelled, that way all those D list celebs, reality tv stars, youtubers and the rest of the masses will flock away from the brand and now only a select few who appreciates the brand for it's quality and craftsmanship will remain. Maybe then, with the lack of demand and notoriety, Hermes will once again feel classy, luxurious and exclusive.

[@BDDDDDDDD]

it’s been known

[@Chunkyshoesuk]

Do you think you might have been black listed as a re-seller so your SA wasn’t allowed to sell you a bag & struggled dealing with your requests, as could be she weren’t allowed to tell you??? If I was a SA I would find that stressful especially if you’re asking nicely & I couldn’t say why

[@Purseonfleek]

yes thats why i mentioned i think it was above her head but what a cruel situation for the brand to put her in. why not allow her to just say sorry we cannot sell these bags to you. its not like i could sue them for saying that lol

[@case1962]

@@lacey892 Thank you. You have explained the situation perfectly. @Purseonfleek -- Take heed to this post. Either try and play the game at another Hermès shop (though your name is probably 'known'), or move on to other brands of luxury goods to covet and purchase.

[@makeupnnailmaniac8220]

@@lacey892 But the other stuff is not what she wants. If they're going string someone along because they clearly don't want her business anymore, just tell the truth, it's a lot easier. Give your corporate ass-kissing a rest. The "allure" of these bags is that they're an ILLUSION of status made for 10 cents on a dollar by some sweatshop in China, they're overpriced crap and most of their things AREN'T BEAUTIFUL. Once again, once you OWN THE ITEM you can do whatever the hell you want with it. If they want to sell ANYTHING, then they need to get over the fact that eventually their AMAZING bags/related items are going to be resold.

[@suelashomb2922]

I will never ever shop at Hermès. I think it’s a huge joke what you have to go through for a handbag. A HANDBAG!!! Most people laugh at Hermes’ purchase rules.

[@Purseonfleek]

it is a joke!

[@claresmith7437]

@@Purseonfleek A joke that you were DESPERATE to own. You're the only joke around here.

[@katrinafujczak8963]

That’s why I’ll buy the replicas and save $$$$$ or at a preloved

[@AK-dj2td]

When it comes to Hermès Kelly/Birkin, I’d typically hear something like “I had been OFFERED....!” Was it free? No - you have to spend at least $10,000. So I’ve always found that statement (“offered”) very strange.

[@lianadupuich9069]

Exactly. In one mail she wrote "I'd very much appreciate - I'd be grateful to be offered" or something like this... come on! You are the one doing a favor to them by purchasing the bag, not the other way round. *facepalm*

[@ElizabethfromGreece]

@@lianadupuich9069 Exactly..and they make you feel that you "own" them because they sell you a grandma basic overpriced bag...

[@ruthisnothigh]

It was only after this comment that I realised this! I thought that you would have to spend a certain amount of money or buy a certain amount of something over a set period of time in the store and then they'd give you a free bag but clearly not so why say offered if you still have to pay for it?!

[@Omagatsuhi]

Offered a Kelly. No spending record. I walked in and ask if one is available (that’s in Japan). Just a wait and they pulled out a Kelly in the most gawd awful pink which made me cringe. Walked out.

[@hayaglamazonluxe]

@@Omagatsuhi Bright colours are not desirable that's what they give to walk in clients with no spend.

[@claireemily1983]

Imagine being this crazy over an over priced brand 🤯

[@Quibooty]

I'm sorry purseonfleek but you come off like a nut. Your emails were way over the top. You drove that poor girl nuts. She can't tell you via email or to your face that u are doing the most. We can tell she thinks you were doing too much bcus you were doing too much. She doesn't have to tell us what the problem was. You need to take a chilll pill my dear.

[@Quibooty]

Not being funny but try Prozac. I promise u I'm not trying to make a joke by saying that.

[@igotbeans]

@@Quibooty do you know anything about mel’s personal health? you don’t even know her name…you have no idea her mental health issues so this was in fact very rude and unnecessary. just one step shy of calling her crazy…management could have just switched sales associate but no, they exasperated the situation and blindsided her. she played their game - they didn’t want her to win.

[@igotbeans]

@@Quibooty you should try being a better person my dear. sadly they don’t make a pill for that.

[@markatag2680]

I think a lot of people in the comments are not understanding that Hermes has set up their process to encourage behaviour like yours, build a relationship with an SA and ask for what you want. Then they feel "unsafe" when someone does it 🤷 I reckon they were upset you sold something but they can't tell you that and it put the SA in a corner.

[@Purseonfleek]

Ironic I know! They created the environment 🤦🏼‍♀️ but yes I agree with you I think that's a reason why but the "they" was really just the SM making that decision because many ppl from the same store have sold items on the same fb group as me and still got offers 🤷🏼‍♀️

[@angelavolkov1126]

Of course linked selling is part of their decision-making process. Of course they won't tell you you're blacklisted since they still want you to buy their other stuff. Sunk cost fallacy.

[@lauriejordan2716]

I have cried when a complete stranger made me feel disrespected and humiliated. I understand getting emotional if you feel disrespected.

[@winterseason1357]

If you are done with Hermes, then be done with Hermes. I feel your pain as a handbag lover. For some ppl that criticized you saying it's just a handbag, well those ppl would have an obsession on other things God forbid it's taken away from them. I would say, keep your dignity and really move on. Never again Hermes, not a video, not a purchase. and yes go ahead and sell ALL the stuff you bought at that store. Include the receipts in the listing. That store is toxic tbh

[@smoutchie]

3 things : - Hermes doesn't want you to sell your bag, they want you to keep it and love it for a long time. They want you to take care of it and pass it to your children, this is in their DNA. - You might have offended your SA by bragging about all the money you have (she probably earns way less than you), it's not very considerate, I guess that was a red flag for them. - If you have a 100 000$ budget, why not saving a litte bit and considering asking Hermes or another brand something bespoke ?

[@sfjayhawk5810]

If Hermes truly cared about resale, they’d watch their wealthier clients who are running resale rings.

[@Purseonfleek]

Yes this 100%^^ omg right under their noses and constantly the same people too how do they get away with it for so many years…

[@Omagatsuhi]

@@sfjayhawk5810 because those clients could be a somebody’s relatives. There’s people whom Hermes can afford to offend. And there are those whom they won’t. Even within the rich , there’s a hierarchy.

[@DMTHOTH]

what the fuck are you talking about?

[@angelavolkov1126]

The SA def didn't want to hear your health problems. Definitely.

[@MRSROBINC231]

That’s insane! Ain’t no way! I’m not impressed with the brand or the ridiculous fake status it allegedly brings! It’s like people are paying Hermes to mistreat them. I’m not ever gonna pay you to disrespect me!

[@MRSROBINC231]

I’ve seen bags at Targets that look better than Hermes

[@Purseonfleek]

I agree it's like paying to be in toxic relationship.

[@daulfinlover8534]

Rich People Problems! While I'm over here shopping for Coach and Valentino bags at TJ Maxx.......sheesh!!

[@BashyouGaming]

Damn coach... Bloody rich people I get my bags from target

[@GoblinsAreAGirlsBestFriend]

I... worked hard as an immigrant coming to Australia with nothing to my name, and now I'm running a company, and I'll be DAMNED lol if I waste my HARD earned money or energy on overpriced handbags filled with hot air, let alone ASK to buy one, LOL. Walking around with a $30 Kmart bag into my corner office with a view is grand and so much less miserable.

[@DMTHOTH]

Why do you waste your time and energy on youtube and its comment section then? It looks like you are not hardworking enough.

[@styleinspiration543]

Hi! I watched your original video where you explained what exactly happened and I quickly wanted to share something with you. I started my journey buying luxury designer goods when I was 18, during the years I found out one major thing- being a luxury brand customer unfortunately does not guarantee you get the "luxury brand" customer service that you would normally expect when you spend that much money. Speaking from experience (I live and mostly shop in London), the customer service here is beyond awful- and I am not only talking about Hermes, although there I've seen one of the worst. I am also into luxury jewellery (Cartier, Van Cleef ,etc. )and let me tell you the last few times the customer service has been so bad although I had an appointment, that I literally had to complain. It is not even about how much you spend, most SA's generally do not care and act entitled and rude which kind of ruins the whole experience of luxury shopping for me. Is it normal to get more decent customer service at boutiques of brands like Pandora or idk Swarowski, than at Cartier or Hermes.. I doubt it. For me personally, a big part of wanting to be a customer of luxury brands like this, must be the immaculate customer service which is unfortunately not the case. To be honest, because of that I now prefer to shop online mostly, it saves a lot of nerves- noone want to feel humiliated or belittled especially when they spend so much of their hard earned money on designer goods! Not to mention the queues that happen quite often in front of luxury boutiques in London- Goyard is a great example of that- they do not take any appointments and usually you have to wait for 40/50mins just to get inside...I mean thats crazy, isn't it? Like thank you, but no thank you!😃

[@Purseonfleek]

It's ironic paying for luxury but hardly getting the service with the price tag it's hard to get that these days... I too enjoy shopping online , no discussions not relationship building blah blah haha

[@nikibowe]

Here before it gets taken down

[@ElleEasternSuburbsMum]

I understand your reasoning, but I think selling your first bag after only 4 months of owning it wouldn’t resonate well with the brand. I think they are intended as life long cherished pieces

[@Purseonfleek]

yes thats true however another youtuber publicly said she sold her first local offer and still gets offers. so its kind of like discrimination, ok for some but not ok for others. so i am fine that they didnt like it just wish the scrutiny was same for everyone and not selective. feels a bit like maybe i am not the ideal "looking" client

[@ElleEasternSuburbsMum]

@@Purseonfleek I’m not sure, maybe because you asked for another pink?😅 They must have been tipped off about the reselling, that’s the only reason that really makes sense. Sorry it ended so badly! x

[@nickbones3578]

@@Purseonfleek "Discrimination" 😂 Yeah...if you don't get, what you want...then just pull the discrimination card. Be thankful, that high fashion shops don't ban you for reselling.

[@sscott8156]

They are just bags!!! I have few different handbags including Hermes, don’t get too obsessed and hope you will get over it soon. Having luxury things for the enjoyment (from your hard earned money )not allowed yourself to be too upset.

[@BenildeMoreno]

Why do people who clearly need to use their money more wisely are having issues with a brand that sells nothing else but exclusion, not exclusivity but exclusion. Exclusion is the key to their success just so you know.

[@sassyladybug1908]

Pompous and pretentious Hermes was done with you the moment you gave yourself away that you resell

[@kairachahar2834]

I live in india and in the first interaction with my lovely SA he told me not to compare my offers/journey with other clients. I think that india receives less shipment as compared to Australia but in my first few months of shopping at the boutique i was offered all the highly desired bags. I did not bug my SA for a bag but he knew i was interested in them from our very first chat. That was the only conversation we ever had about bags and i guess he never forgot my interests. I enjoyed shopping at boutique and never shopped with a mind that i needed to fulfil that certain purchase history. He was very clear that u do need one here in india (same like everywhere ) i am not an over the top shopper only buy things that I genuinely like but that did not hamper my bag offers. I was offered my first constance 18 within 2 weeks of my first purchase and birkin 25 the next month. I guess the SA did not appreciate your obsession with everything . She did not appreciate you as her client and that is something you should give a thought about. Hope your obsession about the whole bag comes down in the future

[@Purseonfleek]

i get what you are saying up until last sentence haha not obsessed about a bag just had a passion for the brand which translated to a love i shared on YT for the brand.

[@anermila6325]

I admit it - i clicked Dislike.

[@suzyq8777]

By the time you get done buying items in the store and get offered a bag, you might as well go pre-loved. You get what you want and it'll add up to what you would've needed to spend in a boutique to get a bag.

[@Purseonfleek]

100%

[@mcmugandmcdull]

But I think some people like the “prestige” of being offered a bag right from the store.

[@suzyq8777]

@@mcmugandmcdull I completely understand that. I've been offered bags from the store and have bought on the pre-loved market. I guess it's each to their own. 😊

[@Sills71]

The problem is with you... for wanting an overpriced item so much.

[@jennysouthern7188]

Hi, I only started watching your videos at the end of 2021, something I'd like to know, when you started to get messed around and taking long periods of time to get back to you through emails and not getting bags or being told about new bags for over a year, why didnt you ask to change your sales assistant? I know you had a few sales assistants over the two years, but if you were being messed around wouldnt it have been better to have had a new sales assitant? Say that you felt your needs hadn't been met.

[@a.e.8743]

In Europe every time go to LV I sit down with my councillor and we chat for around 30 min to 1hr before I pick up my preorders. The luxury shopping culture might be different in Australia but in Europe I have never seen a stranger walk to me and ask me where I purchased my bag. I don't feel comfortable in face-to-face interactions with strangers and that would stress me the hell out of me.

[@MilMil999]

Seriously? We are still talking about this? I love bags too but there are more important things that we should pay attention to. It’s just a bag … let’s just move on. 🤦‍♀️

[@patsteimer1860]

Your emails to your SA were literally jaw dropping. That poor, poor woman. I hope she’s ok.

[@BashyouGaming]

This one's actually funny 😂

[@lifeofvivi]

These Luxury brands really can care less about how anyone feels. They really don’t care. All they want is the money 🤷🏽‍♀️

[@ines3770]

They act more humble here in Paris tho. All the very rich families have the bag and the rest of the French population doeqn't give a damn so only new money and expats can buy their things and they act way less brand new. Not to mention, the french can be condescing right back at them

[@tornybic]

Absolutely it’s an abusive relationship it’s crazy it’s a handbag … an ugly and overpriced one at that.

[@carolnatural]

I’m based in HK, a small but also highly competitive city for lux products. First after the pandemic swing in, quota bag here is asking for twice the selling price of the bag’s spending in order to get one (if popular color like rose Sakura would need even more, previously just 1:1 or less) so i don’t know if your spending is enough last year or your SA has communicate with you your spending is enough after deducting the quota bags you got previously Second, per my understanding here, the more frequent you switch SA (whether forced to or you choose to) the more difficult to get quota bag, becuz SA here “lookout” for bag coming in for you, they don’t have commission selling quota bag but only have commission from other like RTW and Jewelry, as the new SA didn’t get any good money from you, they are relatively reluctant to be your lookout but would favour their existing clients. I once turned reseller route when the SA I worked with resigned. Per my understanding it’s actually their KPI how many quota bag they can sell each year (equivalent to how much money they grab from one client in a year lol) so there is no reason they don’t offer you quota bag if you have reached it Third, the H game is not about “loyalty” they are in business and for business, they know very well they won’t have this much sales in their RTW (design is frequently bashed by the fashion community) and fine jewellery and watch without the pull of BKC, so it’s not about building portfolio but rather if you can stomach in one big item in single purchase. Here is if you keep buying just silk scarf and twilly it’s hardly able to reach their required spending levels, many of my friends here first time purchase buy their gold bangle and get offer of BKC within a months time before pandemic. As my fd said, just throw the money in their face, everything has a price including H, when it’s high enough they will do anything for you and “rules” are just for regular folks. Of course there’s always a lucky few exceptions stories to lure the regular folk in and as an example to deny the existence of linked sales, but have abundance supply of bullet with H certainly would put you with good CS. It’s just normal not all customers are treated “equal” (but of course should be respected) the more you spent the better the CS Fourth, linked sales in H is an open secret which no SA would be allowed to talk about it, I don’t know how’s your previous SA communicate with you, if you mentioned and emphasised spending so much in emails maybe it could be uncomfortable for them. I only “discuss” spending issue with my SA directly face to face, in a corner where there’s no one nearby (I always laugh with her that it’s like we are drug dealers lol), no record keeping whatsoever, they have an app in their phone which one punch in show your entire purchase history and can make remark of your wish listed bag and can show the bag inventory (I once scrolled through her app to choose from a list of mini C when I have reached my spending) Fifth, I don’t think H is actively against reselling when the reseller market here is like big business, it’s the resell price that makes regular folk thinking having BKC is a capital gain (an illusion) and maintain the status of H, their item is only “valuable” when it could be resell “with profit”. There s an H reseller shop in Macau with all these super rare H bags for sell and opening ceremony also invite local celebrities and press to attend, they are so high profile but nothing H can do/ will do. One way to launder money after a big gamble there would be buy an exotic H bag and resell it elsewhere, that’s how the lux and jewels are always associated with crimes and criminals. So I don’t think your reselling and eBay shop would be much of an issue before your KZbin video openly bashed them. If they really want to stop resell, they should brand the customer full name on the front of the bag lol that way nobody would want it in resell market then their business would plunge lol or do not provide any after sale service to any bag that were not brought to them by their original owner (easily done by matching bag ID with customer ID at sales), why they didn’t do it ?! It’s so obvious the resell market is there to support them lol Just my two cents re the above. But at the end of the day, it’s just a bag, if you are unhappy with them, go reseller route, fast, simple and hassle free and drama free

[@Purseonfleek]

This is very valuable. Australia is ridiculous though we can get offers with 2:1 if u ok with b30/k28 less desirable specs. But if u want 25 sizes or desirable combos then expect to spend much more... i heard sg is similar to go 2:1 for mostly any combo. I definitely spent 2:1😂 however I'm certain it was a personal reason I wasn't offered due to Sm didn't like me "personally" as I now know someone who works at H and they checked that there is no blacklist on my profile at all, oh and that sm is as asked to leave late last yr n finished handover early this yr. Idk if affiliated with him breaching privacy policy or drama I don't know. But U are right H don't care about resale it's rampant and they know even about bots buying online and do nothing .

[@carolnatural]

Purseonfleek I know ppl who use robots in their website to hook for rodeo, lindy, mini lindy and stuff like that with keywords, some of their orders would get cancelled as it seems like each order to reviewed manually, if one account placed too frequent an order for certain items like rodeo, the orders get cancelled without reason. Even with that it’s impossible to stop this completely, they are just doing a half hearted work when it comes to reseller becuz reseller is helping the brands image (showing the bag’s worth in the market) and tarnishing the brands image (losing the discreetness and exclusivity, which is their magic, when you see so many BKC with different color and combos lining up for you to choose from, there’s no difference than going into ZARA to shop for clothes) at the same time”

[@toffer30]

Take a shot everytime she mispronounces sakura 🥃🌸 sahkyuuuuurah sahkooooorah

[@oneofeverything9820]

Just because many people use emotional blackmail to get what they want doesn't mean it shouldn't be called "emotional blackmail". That's like hitting your kid and someone calling you out for child abuse and then you say, "it's not child abuse because everyone does it".

[@lauriejordan2716]

It’s funny how different we all are. I have been blessed with awesome SA’s at every store. I always think it’s weird when they try to ask about or comment on my personal life. I don’t get mad or upset or anything. I just don’t feel very comfortable. I am there to shop. Not make friends. That is strictly my personal opinion though.

[@MissYoMaMa]

I totally agree that it was up to the manager (or client relations) to simply and without blame just state that the sales associate was no longer available to assist. (No need to even mention why) It was up to the manager (or client relations) to say that due to concerns brought to their attention, the brand is concerned with the practice of resale. And then opened up a dialogue, then they could address the long and growing list, that could seem like a reseller list, etc. But for real, fuck it, you should go to another store, shorten that list and make it known that you are looking for your Kelly/ Birkin, period.

[@Purseonfleek]

Exactly. That was how it should have been done. And in australia it's impossible to be a reseller for profit you have to spend 40k+ on other crap per quota bag😂 so the business wins irregardless if someone sells a bag later lol

[@jenylogan1]

Perception is everything, and that is the bottom line in this situation . This lady does not understand the , to many, incomprehensible ethos of Hermes, and how it works. What she perceives as being polite, is oversharing, over emailing, and sin of sins, questioning why another customer got a bag before her. Hermes is a game, and this lady does not know how to play it. As this video continues, she reveals too much of herself, and therein lies the problem .

[@Purseonfleek]

Yes cos I'm not an elitist prick that's why

[@王-i9v]

I think your relationship with your SA is too motivated, it's like you are trying to get something out of her. It's either you all become friends or remain as 'client & SA', not friends! You are trying too hard building a client & SA relationship, which is not a genuine relationship. MAKE FRIENDS like how a 5 year old would do, that's all ! You are speculating too much on your relationship with people....

[@jettnatchez4776]

As I scroll down I see all these KZbin channels addressing your video. Looks like you make an impact to me. Use it to your advantage. I see positive things coming your way. You make an impact anyway

[@Purseonfleek]

🙂

[@Frau44]

Hermes want exclusivity. It is an understatement to say the marketing was well thought out. I’ve seen their bags styled with thigh-high boots and a tight neon tee. The exclusivity seems to be complete inability for the average person to walk in and purchase. I don’t understand their success in this climate of “inclusiveness”. It’s interesting, it’s not my life.

[@张宁宁-y4y]

I think perhaps you are not a targeted client for Hermès; since a lot of people want to get this bag but not all of them can get it- the brand has to be exclusive in terms of their customer selection .

[@Purseonfleek]

Yes n No. All luxury brands want paying customers. But I think the Yes is that for the way that store was being run I was not their kind of client I wasn't buying diamond jewellery .

[@linahung2900]

I feel like the preloved market via eclairatelier or something is better suited for you. or even trying to buy from a nonlocal Hermes store on a vacation. Theres really no hurt in trying but at the same time you have to go into with NO EXPECTATIONS. I can see how ur SA felt overwhelmed though.

[@catherinehopkins2264]

How is buying handbags a "journey"? it's a sales transaction. That's it.

[@MissYoMaMa]

I truly hate shopping. I love the reward, but I hate the experience.

[@erin.v.m657]

It's a "journey" because you have to walk through 1200 hoops that are on fire, run an obstacle course blindfolded, climb Mt. Everest with your hands tied, spend an obscene amount of money on sandals and costume jewelry, and negotiate a hostage situation with a random toddler all before you might be offered to pay thousands of dollars for an ugly basic leather bag.

[@danasmith2906]

Mel you have been re-selling your Hermès for a profit . That is a NO-NO with Hermès. You got caught . You should have just walked quickly away instead of taking to you-tube,on a rant. You asked for the unwanted comments.

[@BashyouGaming]

I thought this comment was going somewhere

[@bb6030]

There are people who are dying

[@MissYoMaMa]

Perspective: the cost of a new Nissan Sentra is $20,600 (2022 price) For this you can get from point A to point B (work, hospital, vacations) You can have heating. You can be entertained by the radio. You can haul you junk and 3-4 people in it. You can be protected from the elements. You can sleep, or even live in it. It has complex electrical and computers in it. It is safety tested. It takes weeks, or months to make. And it employes hundred of people creating it. For that price, what do you get from a handbag. Hopefully that little cheap rain coat so you little bag doesn’t get water stains. Maybe 10” worth of space for a wallet, some makeup and a phone. And the feeling that wow I got a bag that almost everyone else on insta and utube has one of, but now I belong! Perspective.

[@sherryferrer9853]

Honestly, forget about Hermes and move on. Truly not worth your time or energy. No need to explain yourself further. Hermes clearly don’t care, why should you. If they don’t want your money, don’t spend it there. Hermes is so overhyped in youtube, its borderline madness.

[@Purseonfleek]

very true.

[@AppleGummyWorm]

there are people starving in the world.

[@Magarita810]

I have worked in retail for over 25 years and the reality is whether you are rich or middle class, brands do not have loyalty to you. Shock horror they are only interested in what you spend and that does not translate to loyalty. SA's are not your friend, they have to be friendly and professional. Knowing what I know, I have no loyalty to brands and I do not spend my time saying lovely things about them on youtube . If you carry their products you are already giving them free advertisement. Hermes, does not have a wait list, you have to wait for the bags cos the people who make them can only make a certain amount of bags and because there are not enough people making them. Plus the bags have to be distributed worldwide to their various stores from France. I hope this is the last time you talk about this subject.

[@pinkcharms]

I understand that Hermes wants to keep their exclusivity. I can even understand Hermes force selling their less popular absurdly priced items to make more money. But in this time and age people should be treated equal and fair, at least to the best of their ability. Letting SAs have full discretion on who to give bags to and who to favor, potentially allowing discrimination and bully, is not ok. We are way past those times! There should be a fair and transparent system even if it’s not disclosed to customers so SAs are held accountable for how they handle clients.

[@Purseonfleek]

💯💯

[@Fabyanasparks]

I think the sales associate tried to be there but it became too much…you needed to be assigned with someone who can handle the type of client you are.

[@Purseonfleek]

yes thats why the SM should of called to move on to a new SA, in terms of providing customer service. I still would have made the decision to stop though. but would have been the nicer way to end my store shopping.

[@Gotchalaboom]

They won’t tell you that they don’t like something, because they get in trouble..please understand that they are under pressure to sell bags probably and abide all the rules they have to comply to. You were crying over the whole Hermès debacle. Please know people are not very understanding with this stuff. I did not see that pushy argument people are saying so much, it were a couple of emails that were a tad personal though, but there was definitely something going on, could it have been the reselling?

[@ggb9267]

First of all, bullying is never, ever okay. Good for you for standing for yourself. Unfortunately, whatever your reasons are for selling all those dust bags and boxes I have a very strong gut feeling that Hermes did not like that. From an outsiders point of view, yes you have every right to do what you want they are yours. Hermes management doesn’t see it that way. That is not the type of clientele they want that is being associated with their coveted items. There is a reason why these brand is so exclusive. Just like you, they can reserve the right to sell to people who they think is not fitting for their brand. Do i agree with them? Heck no! To me that is discrimination. If we are good paying customers and are not causing any trouble at the boutique we should be serviced the same way as others. I would love to own one and I envy you that you have coveted bags in your possession. I have the money to buy it. When I went to the store to ask my SA eho by the way is so lovely and sweet. She told me I needed to spend a certain amount in other departments to be able to even get offered a bag. I refuse to spend $50,000 of my hard earned money on stuff I have no use for when all I want is a bag and some shoes. I will not buy a blanket that I know I will not use nor a pillow that will be on display collecting dust and me having to have to spend $ to have it dry cleaned . That is my take on it. If I had $50,000 I don’t care about the Recent Chanel price increase then i will just buy 5 different colored Classic flaps and be done with it. My Pride and well being is more important. I love that you stood out for yourself. Hopefully, after this video you can just move on from it and tell Hermes “Hasta La Vista!” The time, negative energy and aggravation is not worth it. God Bless you Mel. Keep posting videos of other things.

[@joeyburns9603]

Also if she’s selling them and donating a portion to charity why not donate all of it? It’s just a box like she said…

[@Purseonfleek]

@GGB yes agree i didnt realise they will stalk my social SHIT LOL. and yes for Chanel!!!! :P

[@Purseonfleek]

@Joey Burns MATE i donate more than the value of the boxes BECAUSE I DONT HAVE MUCH I SELL MORE IN MY OTHER GOODS LOL. do the MATH use your BRAIN

[@joeyburns9603]

I’m just pointing out that you’re trying to sound holier than thou for making money off of a box and donating a percentage of it. That said, I’m glad you donate some of your profit because it’s better than nothing. I’m not trying to gain up on you like everybody else, and I genuinely hope you’re doing okay with all of the hate you receive.

[@Purseonfleek]

never said i was holier than thou. said i donate to charity and logically i donate more than the returns on any packaging and freebies.

[@laraross4208]

Someone I adore on insta said she couldn't sleep and she ended up watching this. I love her so I clicked. For the name of all that is holy the entitled hubris of this leaves me gobsmacked. If the love of money is the root of all evil this obsession with bags is quite literally a signal for the coming apocalypse. There is no bigger picture. You covet things. And that's the beginning and end of the story.

[@GoblinsAreAGirlsBestFriend]

Literally. We have children getting starved and abused en masse around the world and people wanna beg for designer bags? LOL. We are doomed.

[@alejandrato2725]

Spending $$$$ on handbags but has plastic window shades and fake flowers… luxury at its finest! 👌

[@BashyouGaming]

Hermes should get into window shades and designer fake flowers 😂

[@lovelyeyessee]

I’m enjoying this purse buying drama. I’m alien to this world, only observing.

[@Purseonfleek]

Haha it's entertainment after all so I'm glad U enjoy it 😂

[@polapoliczkiewicz7590]

The whole scandal about Hermes is described here: "Bringing home the Birkin" by Michael Tonello 💥 Outrageous!

[@thebrushedboutique9075]

LOVE his book.

[@davidglodoski2525]

shes a very passionate person. i understand her persuit these bags. ❤ Bullying is just wrong! no one deserves to be bullied.

[@lobandwin]

A perfect example of material trapping of the ultra rich…

[@Loveamandapatrice]

Authenticators for brands such as Nike pay close attention to boxes and such. So, I’m surprised that authenticators wouldn’t pay close attention to a Hermès box and dust bag. 🥴🥴🥴

[@Purseonfleek]

no they dont its not a part of the pre-requisite for authentication online unless you brought the whole item including packaging for authentication.

[@catnip4587]

You have achieved your goal your 15 minutes of fame. Enjoy it while it lasts and move on.

[@gw3re]

Found the poor miserable store manager. 😂Bye.

[@Purseonfleek]

@nm LOOLLLLL

[@silkbuttons]

Loser comment alert

[@watchcynthiag391]

@@Purseonfleek why do you belittle these salespeople then cry about being the victim? From your comments it seems that you are highly materialistic and catty towards those you consider lowly. I don't trust that you are honest about your role in this drama.

[@katniss4670]

I’m assuming, or rather hoping , that we are all being punked .

[@lx95020]

You gotta be nuts when you make a response video to your own video........... Its like talking shit about you own opinion. You are so entertaining.. Look kids, these are First-World Problems!!!

[@georgiarobles6687]

Original vlog has comments off So I’m commenting here Disclaimer info said “Bare with me…” Should be “Bear with me…” Other than that … ooooff i can’t with the egoistic rambling

[@milladesantos3519]

After watching the first video I've seen a few reactions and finally landed on this one. Went to her Instagram and I can tell this lady is faking a rich lifestyle. Initially I was struck by how frumpy she looks for a "rich" person... Partly because of her height and weight probably but the fit if these expensive clothes is shocking. Maybe lessons on grace and decorum and how to wear these expensive things is more important for her.

[@RubyBlueUwU]

People who talk like you make me understand why the French Revolution happened

[@picpat2000]

Hi from Austria, did you watch the video about assuming you sell the items professionally on ebay and that is the reason for Hermes not selling you another bag? What are your feelings and thoughts about that?

[@Purseonfleek]

Addressed in the video

[@promdiabroad1616]

Not all got their quota bag because of milestones. I just wait listed and got a call after more than a year. I also did not follow up. Same thing when I got my Kelly. Only patiently waiting and they are also not pushing me to purchase other items. I think each hermes experience is different. If a customer is not happy, it is what it is. If a customer has YT Chanel then there is a platform to talk about it. Hermes can give their items to those they like. Each have their own right. Because these quota bags are very sought after and many still are crazy then the business is still running good :)

[@danndeelion]

Definitely, each Hermes store is completely different. Some stores you can walk in and buy a birkin without any of the games and others... are nothing BUT games. It sucks for her though because its literally the only store around here less her taking a plane I believe and its not like you can buy a Birkin from their website.

[@shookya6976]

Imagine getting this worked up… about buying bags

[@ascrapbookingaffair3863]

As a long-term Exec in HR, this call from HR to you was so wildly inappropriate it made me crazy. They had no place calling you and further to this, none of you conversations were aggressive. At first I thought, is this perhaps Australia labor rule or some overreaching behavior allowed by government reg. - we would never get away with this in the US. We can't just call from corporate, to customers and step in - this is operations and a general manager should've stepped in. Some of the general comments from the crowd were also ugly - I understand that some do not have this kind of money and it sounds like they don't understand the big picture or the point. I agree with you ... be done with this company. The rules, the process, just outrageous.

[@Purseonfleek]

Yes wildly bizarre but I heard it's not the first! Apparently it's normal here for HR to call customers if the Sa reports it to HR(so I have been told of a few more instances since my video!) Australia seems to have lost most of our liberties a long time ago no matter our government unfortunately 😓 and if you complain to a gov agency they class it as "poor customer service" and the buck stops there. It's really unfortunate because I too know in the US this wouldn't be tolerated

[@annakryzhanovska2024]

Why would you necessarily need a SA anyway? I don't mean Hermes, i mean Dior or Chanel. Just go to the store and buy a bag, or order it online....Whats the big deal