Your Current Software version isn’t Supported Fix: 2 Solutions

[@opeyemirufai4841]

I have Galaxy s9+ which is a dual sim. What do I need to do to upgrade the OS since you mentioned the steps are not the same. Looking forward to your response. Thanks much

[@kbmblizz1940]

Thank you. Smart Switch on PC, as backup for N4 phone data is a great help.

[@rekomoxey7885]

Do you happen to have a video explaining the second part? Downloading and flashing the device.

[@shoa84]

How do you know what country your model is from?

[@e.aakuffo4947]

Your methed has helped me a lot, thx and stay blessed

[@rickytlc1985]

Thanks, you too!

[@miacara5501]

I have a Galaxy 9 and when trying this it does not give me the option to update...it says device software is up to date android version 10 but it is still giving me the error message on my phone.

[@macmash501]

Same issue here

[@frankjames1955]

i checked my phone and the model number is different than what is listed on cpu-z program i used to check the info... which is the real model number ?

[@yeassirullah1344]

U did the best video. Plz make a tutorial video how to do I dont trust others as much I trust u

[@That_spicy_rocco]

So this is weird af, since July 2019 I've had the "your software isnt supported" error. Couldnt update my phone. Tried smart switch 3 days ago. No update available. Stressed me out so I thought I'd back it up and reset to factory settings and try to update. Plugged my phone in to smart switch and theres the update available. Downloaded and installed absolutely fine. Now running android 11 with the latest security patch. Many thanks it's been driving me mad for 2 years 😂😂😂

[@rickytlc1985]

Well despite the long delay sure tou are really happy now. This happens allot and most people as you cant be bothered until absolitely necessary. You lucked out most cases tou would have to reset then update. Glad yoi gor it sorted though.

[@soulreappers]

thanks for the tip, i tried smart switch keeps saying device is updated to latest but last update was from feb 2019. ive now tried the odin method and its stucked at setup connection. i am not sure what to do now

[@rickytlc1985]

Try to backup and do a reset. After this you should updaye fine.

[@truevizgaming]

I connected to the switch app on PC but it says my device is up to date

[@donosasxchanger6692]

Mine also

[@ninonebieridze1412]

can u help me? i did all but i cant see UPDATE button .

[@acegamingggg]

I have a s10+ and it has been stuck at andeoid 9 I'm not getting any updates...can smart switch fix that ?

[@yeassirullah1344]

And also how do I know which country mine is from, I bought a used note 9

[@derridon]

Hey Bro. When i connect my device a note 10+ to smart switch it said my software is the latest version. I doubt that it is the latest version becaus it havent been updated since August last year. How can I fix that?

[@rickytlc1985]

Your only other optionis a manual update by downloading the firmware or Rom and flashing it on.

[@derridon]

@@rickytlc1985 thanks man. Followed the steps in your video and got the phone working fine now

[@donnavonbrown4720]

Hey bro nice video.. my Samsung s9+ isnt updating.. it even say its samsung members isnt compatible idk or how to update to ui2

[@justraniii]

same with me

[@Dthapa07]

Me too

[@little_roler]

My phone says that it has the latest update which was on September last year. I can't get it to update at all.

[@kar3nn04]

Ellooo

[@luishernand3z205]

@@kar3nn04 no manches estas bien bonita ahaha

[@DavidB0127]

With the second method you can still use Samsung Pay?

[@EyaHallelujah]

Does this clear all your data?

[@Syedshoaibahmed784]

yess

[@domgriff4237]

Can you do this on a chrome book?

[@andraewilson5737]

I'm gonna try this when I get home...I'll let you know if it works

[@jaykay030]

Did it work?

[@andraewilson5737]

@@jaykay030 yes it did

[@johnceniza4109]

Hi. I have a samsung s10 and If I use smart switch and connect it to the pc its says "Unspupported Device" what should I do?

[@rickytlc1985]

Download proper drvers for your device. Also make sure you are using the right software for your phone.

[@monyejoshua4392]

For this problem, I believe you have to use a different Cable.

[@natzzzy9119]

Getting same error but smart switch says latest version but it is not. Odin is not working either just says opening connection or somthing and does nothing and eventually fails

[@laylascott2718]

Can't I install it on my phone if I don't have laptop

[@MrCreeper211]

Would this issue cause it not to be able to connect to mobile phone network

[@brymohayooluwa1102]

hey can I get it fix if I dont have a PC to connect with and how am I going to get it done by using smart switch

[@AzamKhan-dw7pz]

Your current software version isn't supported. Visit a service centre.

[@PauPau386]

When you said reboot do you mean like restart your phone or like factory reset???

[@rickytlc1985]

Restart -if I mean reset I usually mean that. Backing up and reseting is the final sugested solution in this guide if memory serves me right.

[@PauPau386]

@@rickytlc1985 another question. Does it reset my phone data or not? I didn't do it yet cuz I wasn't sure

[@nicolemwanaidi1488]

What should I do when I get the error device is not supported by smart switch

[@nisamjasam8179]

Hi everyone i could update mobile with samsung smart switch but it was so slow... i didnt want to use 2nd method because i didnt want to lose warranty for my phone so i contacted samsung support. they've told me to backup files using smart swicth and then reset phone on factory settings so i made backup using smart switch and also using my google acc. and also i copied all my files to computer u know just in case hhahahah . That solved my problem and i still have my warranty so i recommend u first try to reset phone to factory settings and if that doesnt work try something else. Good luck !

[@rickytlc1985]

Thanks for sharing what worked for you, really appreciated.

[@HAcker11631]

Thanks bro it worked for me :)

[@samuelwilson972]

I'm trying to find the one for the note 8 but it's not their help plz

[@הראלמטלו]

Not getting the update button when in smartswitch

[@MzAquarius89]

I have sprint ,I went to the service center and showed them the message. They told me to restart my phone and try it again🙄

[@andraewilson5737]

It didn't work when I plug it in ntn nah happen kmt I'm not being given di option to update smh

[@Xanderxindershin]

I was so early it told me there was “no stream” and I couldn’t play the video for 30 seconds. 🙃👍🏿

[@rickytlc1985]

lol that will happen when the video has not been processed yet.

[@mykittenisagrandmaster4381]

Some devices depending on what carrier you're using might lock the device making it so that you can't download updates

[@jedsan1352]

Hey, why my smart switch app in my pc wont work, its saying unsupported device, I have the galaxy s9 plus!

[@monjedal-hiyari_8908]

What happened with you ? How did you solve it if you did i have the same problem😥

[@munasirahmed7251]

Allow the laptop to access the phone files

[@JERRYHD]

Hey bro nice video...but I used the smart switch app on a laptop it stated that the software is up to date but the error is still there when I try to update it over the air please help!!!!!

[@rickytlc1985]

If smart switch wont do the update you may have to backup and reset. The phone will update after that as normal in most cases.

[@JERRYHD]

@@rickytlc1985 ohk bro the lastest Security patch for the s20 5G is out right now so I will try updating it with smart switch in the morning..i will keep u updated thanks bro

[@JERRYHD]

@@rickytlc1985 hey bro I had to flash it with Odin this morning to get the latest updates now its saying my phone is updated and it stop showing the error i got prior thanks for your help 👍

[@selemanizuberi3833]

Hello ,mine once I connect with smart switch still it show no new software to update which is not true..because I have so plus running android 9 while now there is android 10 if not eleven..may you assist what the error could be.. Thanks

[@nicholasbridgemohan]

Same here

[@esthetical537]

How can I find my own country?

[@doshatmohammad9665]

give me the link to downloaded the Samsung smart switch

[@rickytlc1985]

Google it

[@engli.b1]

I have a Samsung Galaxy S8 plus which is American version it says my phone software it's not supported

[@rickytlc1985]

How so

[@Decalto35]

what will happen if i flash a firmware from another country?

[@rickytlc1985]

Should be fine provided it’s for your device and the device is fully unlocked.

[@emmy7848]

The easiest solution to this is looking for the cp file from your firmware and flashing it under AP slot in Odin, and voila it's solved.

[@blackice4056]

Did this method lost all data???

[@rickytlc1985]

You can backup before doing anything that might threaten your data.

[@SuperAdventureR1301]

Bro i'm never buying a Samsung product again lmao. Trying to fix this has been so frustrating.

[@odeansmith2278]

Do and unlock carrier activation video bro

[@nanakowsackey9845]

Does it work for phones locked to sprint?

[@theperfectart3934]

sir i have a phone SM-A207F same problem i am facing neither the service centre had been able to solve my problem i live in Bangladesh but i am not being able to find my country code

[@rickytlc1985]

If you backup and reset it should solve the problem.

[@theperfectart3934]

@@rickytlc1985 it hasn't i had reset yesterday

[@AlexWasHereReal]

I DON'T HAVE PC

[@arineems6059]

Doesn't even work at all

[@nessareignz2300]

Tell me what works for you

[@kashifgujjar7680]

School Panda not help me

[@aishuwaryaaishu6794]

「コンテンツを調整する必要があります」、

[@xcragegaming2936]

thanks a lot

[@rickytlc1985]

No worries

[@AzamKhan-dw7pz]

Samsung warranty center

[@lucky10v3]

Worked Thanks

[@rickytlc1985]

Great to hear it.

[@Favoritsvid]

Does smart switch solution delete data?