"Secrets to Optimal Client Service," With Jim Donovan

UVA Law adjunct professor Jim Donovan, vice chairman of global client coverage at Goldman Sachs, will discuss how to provide optimal service to clients. (University of Virginia School of Law, Oct. 20, 2022)

[@ERICTW]

This guy is the most bank-looking banker that’s ever banking.

[@goatmentator1375]

This guy never has a problem getting into Dorsia.

[@amronaddy2688]

Love Jim Donovan’s videos… and love the American Psycho comparisons, always hilarious. His business card is probably on point

[@AlexIsUber]

Ever

[@agentminecraft9986]

Huh

[@ryanr3951]

This dude is like an alien species to me. I cant even fathom exuding this level of professionalism and drive.

[@okaygoogle1582]

this aren't secrets to optimal client services. this is a literal life advice.

[@wilsonr1]

1. Never use jargon. 2. Pause - slow yourself down. 3. Look for opportunities to give the client advice that is not in your interest. 4. Ask open ended questions. 5. Be positive. 6. Be careful about mixing business with socializing. 7. Be humble. 8. Be available - be responsive. 9. Take a position - tell the client what to do. 10. Control the meeting. 11. Have an agenda, get the client to buy into it, and take notes.

[@goatmentator1375]

Impressive. Very nice. Let's hear Paul Allen's secrets to optimal client service.

[@oluwatobiloba]

Please can we have more of Jim Donovan's lectures here? He's good, he needs to have a playlist. The last time his lecture was uploaded was 6 years ago 😑

[@olwethungolotyi459]

The fact that he moved to MD at Goldman Sachs within just 7 years shows you how dedicated and hardworking he is.

[@lilbrusselsprout8261]

PSA you don’t have to be a lawyer or investment banker to apply these principles. This is straight up life advice from a true winner.

[@itstrbo]

Love how he literally pauses during his section on pausing....BRILLIANT

[@greek2701]

1. Never use jargon. 2:00 2. Pause - slow yourself down. 2:45 3. Look for opportunities to give the client advice that is not in your interest. 4:48 4. Ask open ended questions. 6:32 5. Be positive. 8:55 6. Be careful about mixing business with socializing. 10:38 11:39 7. Be humble. 13:05 Make sure they're Genuine. 14:02 8. Be available - be responsive. 9. Take a position - tell the client what to do. 15:35 10. Control the meeting. 16:54 11. Have an agenda, get the client to buy into it, and take notes. 18:20

[@MuswellMunky]

The secret to optimal client service is to have a voice like this guy.

[@TK-ne2yo]

This guy needs to write a book. Great delivery style and points.

[@shravangubbi5670]

This video has given me so much more ROI than many paid courses combined. Pure Gold

[@arvinderilo5595]

Clients hire you because you’re smart, because you work hard, period, full stop. - great line.

[@mkz2017]

“You should pause” *pause* A beautiful example of the lesson inside the lesson.

[@TheWashDC]

this should be required viewing in all MBA and law schools. nice job.

[@donakarunaratne8726]

God this guy is the most professional looking guy I've ever seen!! He's SO very good! 🙏🏽🙏🏽

[@eddiethecurler]

This was so useful I'm worried he might send me a bill. 😁 Seriously one of the best talks ever.

[@razor2k911]

The lecturer has impeccable oratoric abilities and excellent presence. Great advice also. Top notch.

[@najm5698]

I can't stop listening to this man! He has my complete admiration.

[@markkinkle7038]

Cause he is hot and well-spoken. :p

[@mamaj9840]

His suit & especially the minimalist tie is perfection

[@adamheiken1931]

Its immaculate. These things make such a difference.

[@connorcamp4196]

Babe wake up, new Jim Donavan video just dropped

[@nicolasdemay590]

Finally another Jim Donovan lecture! You need to post every recording you have we need more of him

[@strategic1710]

He’s right about #3. If you are willing to give advice that runs counter to your own interest, it builds so much trust and credibility that you can afford to be average at the rest of these skills and still do well in your field. Not elite, but still good.

[@oyinkansola1682]

While I am not in law school, I believe this conversation as well as the tips provided can be applicable to so many different aspects of ones career specifically in corporate America. It is worth taking notes and practicing these tips. Thank you for sharing !

[@Aaronisification]

❤❤

[@thelastbrobo7826]

Agreed, I'm a healthcare entrepreneur and this is gold quality advice.

[@zolanikhumalo5439]

this is the best client service training anyone could get in 20min

[@brandonfilmstv]

I’m a law student in Australia, discovered Jim around a year ago and am always scouring the net for new lectures from him, this guy is is a fountain of knowledge and the embodiment of professionalism!

[@FM-dm8xj]

have any good ones?

[@shahnaseebb6175]

This man singlehandedly made me a far better freelancer!

[@timestories7836]

This guy has been my role model ever since: Were you born to Deal?

[@goatmentator1375]

Are you Destined to deal.

[@mickey7211]

I’m very happy to see content like this consistently!

[@RacksonRacksonRibss]

I was really excited when I saw this upload - but must say it is VERY similar to the only other two uploads of Jim Donovan. Does he lead other lectures? Can you post those? - would love to hear more of him.

[@MohamedAhmed-zv9gr]

Great to have a new video of him!

[@trevorf4689]

Loving this advice for a sales executive role. Thanks Jim and UVA Law.

[@ljaaraica3372]

I love this stuff; a lot of these rules apply to internal situations within corporate and my position in HR and Talent Acquisition working with internal clients.

[@gy6434]

I am so lucky to find this lecture, i will use the 11 secret formula every time, meeting with my clients!

[@McSnacks930]

His lectures are incredible! More please! His strategic corporate class sounds really interesting

[@BradDoesFinance]

A new Jim Donovan banger? University of Virginia School of Law just know what we want!

[@junwoo-louispark1369]

This video randomly showed up in my feed and I am sincerely glad that it did. Thanks for such a valuable insight!

[@Jayhawkfinance]

i work as a real estate associate for my firm, what Jim said about not using jargons with clients is 1000% correct. I have an advantage over other professionals in my space bc i’ve been fortunate to be taught what the various clients (e.g. cities/universities) understand and what they don’t. in finance there are a lot of fancy/complex terms used by professionals idk if it’s too come across impressive but it actually negatively affects the deal with the client if you can’t present information in a way that makes sense to them. A lot of firms don’t get this and they think being complex is the sure way to win them the deal. But i have seen impressive financial models/presentations lose projects over more simple presentations. Less is more when working with the client!

[@yzlrelax1]

Thanks so much for sharing this. These tips will help a lot during my meetings with my company executives, or any external stakeholders.

[@philherb0656]

Love hearing this man speak

[@user-dq1kr6zc2t]

Jimmy! Good to see a new video of you!

[@starshot6785]

Absolutely love this content Jim. Keep it coming! Contrary to lots of garbage on KZbin, this content is specific, actionable, and realistic. As well, it also explains why each point is important.

[@Cheedillow]

these talks are great for any professional- these tips apply even for non client-facing people in dealing with colleagues they may rely on for progression

[@tethron.]

Very impressed even with just the first few minutes! This guy knows what he is talking about.

[@jonathanbrown6206]

Be smart, work hard. Full stop. Well put

[@Yt-qi9ot]

Good to see this prof is still teaching and putting out great content. Maybe I'll be a student of his one day!

[@taeksnugent]

Smart, charismatic, and extremely focused.

[@norvinvilla2642]

Very basic rules yet very important, thank you, Jim!

[@fitfirst4468]

yeah you would know, not

[@anatoliyrubanenko7277]

Straight fire info. Thank you my guy.

[@toddstewart3113]

Incredibly relevant message and applicable across all industries. Thank you-

[@menschkeit1]

I think there wasn't one 'Um' in this whole video

[@lucywoo-dq5wz]

his suggestions are very practical. Draw yourself closer to clients, think, speak, act from their shoes.

[@gustavojavier2353]

I've been in consulting my whole life, and this is sound advice.

[@hoangnguyen511]

Amazing presentation by Jim

[@barbarosozturk]

This guy is a living legend.

[@DonCarlosHormozi]

I’m listening to this lecture for the first time and what a wonderful surprise it is

[@rafaelrezende3179]

Please UVA Law, post more Jim Donovan lectures!!!

[@isaymamamoo9469]

Was hoping for another video. So pleased to see this!

[@ajayjha9111]

This lecture is incredible .

[@CristianMorales-zo1jb]

Very professional. Thanks for uploading! 💯

[@juanantonioquiroz9570]

Finally, KZbin gives me something I can use.

[@jhnflory]

Probably the most wisdom in 23 minutes I've ever seen...

[@ceooflonelinessinc.267]

I am in no way in to finance, business or a rich lifestyle. But this guy, who operates within this field, he really comes across as human, humble and compontent. Great speech too.

[@tripp_andreessen]

This lecture changed my life.

[@dr.badass702]

I wonder if, when the clients meet his cold gaze, shake his hand, and feel flesh gripping theirs, they can sense that their lifestyles are probably comparable?

[@camelCase60]

I need to see more of his lectures! He did another one on the same channel

[@gorgistos]

Amazing video, thanks🔥

[@andrewgillin1179]

Great advice!

[@goatmentator1375]

Did this guy say the word “um” once in 23 minutes?

[@seannotaro473]

Donovan is awesome, great speaker

[@Priyanka77574]

This video is actually highly applicable to many different professions when dealing with clients. Great insight!

[@bernardiaVEVO]

I shall watch this before any interview.

[@kafenadedmusic]

Thank you Jim Donovan for mentoring me!

[@alexvlasceanu6530]

Excellent, highly inspiring!!!

[@bigbuddy865]

Outstanding guy and extremely valuable input

[@juusohirvikoski5621]

The Corporate Grim Reaper explains how to deliver upbeat client service. I kid, I kid, Jim is actually quite friendly and seems nice.

[@easds7881]

amazing speaker

[@JanPetke]

Amazing! Jim is awesome!

[@AlexIsUber]

Need more lectures from him posted please

[@RacksonRacksonRibss]

Agree! It’s basically the same as the other two older ones they posted lol. I’m like does he talk about other topics?

[@senwang9736]

we need more videos from jimmy!

[@akashthomas3124]

Thanks prof. Great content. I'm starting a creative agency and I do hope this helps.

[@VoteLaborOut]

Good business lessons hope to see more like this.

[@Satvik_Arora]

This is gold ! 💯

[@2kbk926]

Can't wait to optimally service my clients! Thanks KZbin!

[@ruslang5545]

Very endearing lecture

[@ambarishdeshmukh143]

Great lecture loved it

[@davidjiang7929]

Thanks for sharing!

[@banksmartly]

Love this guy.

[@goatmentator1375]

They say he is the most charming guy at Goldman Sachs.

[@zeeegoat1875]

Bout as charming as stale toast

[@htchamber2776]

He’s got that corporate charm if that makes sense, if I wear a client this would be the kind of guy I want in my corner

[@thisandthat1523]

@@zeeegoat1875 misplaced gen z who imagines corporate charm is that of machine gun kelly or Drake.

[@joshreji7510]

Incredible!!

[@Shake-ef1sf]

The legend is back

[@onsidelegal1002]

Goldman is a den of vipers but this is gold advice, jerry, gold.

[@hwasoolee7110]

This is gold

[@WFO.]

Excellent. Thank you very much.

[@michaelmansini2307]

Amazing video

[@dude4173]

I’ve spent 14 years in corporate America and it’s amazing how many people don’t practice even half of these tips.

[@eromosereikhimioya2101]

Jim Donovan is an authority in the practice of Client Relationship Management and Service

[@clairez6374]

enlightening, thx