Dealer Tries to Return $100K Destroyed Watch!

A dealer tries to return a destroyed $100,000 watch which leads to a heated argument, how will it get resolved?
Dominic works out a trade until an issue comes up. Roman and Adrian discuss quarterly sales numbers and plans for the future.
Off to NYC, Roman and Watches for Good visit a KIPP school in New York to donate thousands of food trays and then Roman and Adrian host a meetup and Q&A at Meta headquarters with a group of Meta watch enthusiasts.
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[@nato4287]

Nothing screams luxury more than having your AP sized in a car park on the trunk of a car. 😳

[@andrewsimon6787]

😂😂😂😂😂

[@keeferdog5617]

Not a good look

[@TrueReal-de6ee]

Some business fail to realize that convenience, can hurt the look of your brand.

[@TheFatclassic]

Office is looking a lot less lively lately lol

[@Huwix]

Happens when you keep letting people go

[@TheFatclassic]

@@Huwix go figure, lol

[@ShayesWorld]

Looking like a warzone out there xD

[@jaredk3200]

Fired 95% of their staff as they’re going broke

[@l-train7876]

@@Huwixusually slow business is the precursor to letting people go. If business is booming, staffing doesn’t go down.

[@tomknight217]

Adrian holds this company back. He’s got the job through default. Passive-aggressive knob.

[@blueneet84]

Most places wouldn't have taken the watch back. I mean, if you buy a car and perform an engine change yourself, there goes your warranty...

[@nikkimiddlekillsday5161]

​@@blueneet84 Can't tell you how many times customers come into my repair shop with a brand new piece of jewelry asking me to size it or replace a stone and I tell them to go right back to the company first because if I touch it any warranty on it could become null and void

[@KyleSorenti]

Keep in mind the dispute was with another dealer, not retail. Dealers are always hustling so you have to stand your ground

[@pedrohernandez7964]

People are realizing the watch community is just a scam.

[@markcunningham2959]

No there not 😂😂😂 only haters say that

[@pedrohernandez7964]

@@markcunningham2959 nah. Watch prices going down a lot

[@JOSH-ge4oc]

The CEO of Rolex even admitted on record, watches are not investments they're only products. Grey market dealers are no different than street hustlers.

[@tonkaboyrich496]

How y’all lose peter for that nerd……

[@builditben9945]

The watch market is dead, unbelievable but true.

[@alanross99]

it's a tough time to sell, but a great time to buy! It's definitely different from what it was like over the past couple of years. If you look as the price graphs on Watch charts, it seems to be "coming back to normal" - i.e. back to pre-pandemic pricing. Sounds like stock is available at the AD's again. Problem now is Rolex is closing all of the little AD's. We don't even have one in our town any more, and we are the capitol of the state (Michigan). I have to go almost an hour away to find a real AD.

[@drsrsv8884]

​@@alanross99Capital of michigan, has no weight. Big cities do

[@Patrick-np7qq]

Every market is an up and down! Pandemic prices was going absolut apeshit because a lot of people made a lot of money during that time. The market corrected itself from the crazy prices and the pandemic money is gone. The market slowed down and it will not get better in the summer because everybody is in holiday! But one is for sure, that the market will be go up.

[@OhioVworld]

@@alanross99Michigan is dusty AF. If it wasn’t for UM, the state would basically be irrelevant to the country. Oh, and Dearborn….thats a scary place.

[@richardmeyer7018]

@@OhioVworldyou meant to say irrelevant, except when we are crushing Ohio State

[@panaceiasuberes6464]

It would be better to be on your side if you didn't had that "watches are an amazing investment" mantra for 2 whole years. Pete Piccolino is the real deal.

[@stevenbass6576]

Wonder to have grey market back! Why not address Marco leaving? I think that’s important given how prominent he was in all your videos.

[@WatchReporter]

pilsbury dough boy with taliban beard was DEPORTED back to canada.

[@drc2748]

Daaaam Marco fell off?

[@wonderwatch2239]

The audience got what they wanted, Marco head got too big, and he left when he’s work permit ran out, back to Canada

[@stevenbass6576]

Marco was amazing there IMO and I miss having him there.

[@WatchReporter]

@@wonderwatch2239 pilsbury doughboy w taliban beard was DEPORTED to canada.

[@bz8047]

Deals on the trunk of a car? Reminds me of the Tony days

[@Patrick-np7qq]

Was only a delivery and not a deal!

[@goodrobot1]

Sills and dills

[@BelicoElCompa]

@@Patrick-np7qqyou must work there, you’re the only one justifying the negative comments which are true btw 😂😂

[@AndyNick211]

I mean, the guy could have invited them in the house like a normal human

[@Psysso]

@@AndyNick211 Probably shares the house with mum still and is being a good son.

[@jaredk3200]

The watch market is dead in a backyard Arkansas pool, like this 💀 💀 💀

[@plitty7903]

These guys do 100 million+ in revenue every year consistently stop parroting what that opus time guy says he has no idea what he’s talking about lol

[@jaredk3200]

You’re right. $100m+ a year in revenue and $1m in net profit. They have fired 95% of their staff, business is booming! 😅😅😅☠️☠️☠️

[@TTT-1961.]

OMG, he is removing links of a watch on the back of a car? So, is he selling watches on street corners now? maybe next selling watches on playgrounds.

[@Agendaman2]

the dealer they were arguing sounds just like marco with a voice changer lol

[@ibobeko4309]

that shit is staged

[@tangoESPECIAL]

$28k for a 2022 (no glidelock) YM42 white gold which also needs a polish? LOL. It’s $30.5k *brand new* with minimal wait at the AD.

[@godfrey216]

0 wait actually, seen multiple ad locations having that in stock

[@tangoESPECIAL]

@@godfrey216 yup. I’d rather spend 8% more and have 100% authentic, brand new plus the much more desirable glide lock clasp and full 5 yr warranty …

[@HiGuysTomHere]

completely staged interactions, notice at around 3:50 the salesman leaves the case with 250k+ worth of watches alone in the room with the customer, no real store would ever do that, insurance would also prohibit leaving that much of inventory alone in a room with a stranger...

[@bryanryan4504]

The security guard was called to stand by. They don't have to film everything.

[@BlackSilverTreasure]

You don’t accept legal currency in the form of cash? That’s fucked

[@ceehads]

Mandatory reporting of $10k and above. Not worth the hassle because if they can’t get a cashiers check with the cash it’s probably dirty money. They’d take it if they could lol

[@Jon-nz3dm]

@@ceehads The mandatory reporting has nothing to do with it, almost all of their watch sales are above 10k. You are right about the other part. Taking that much cash is a pain in the ass and possibly dealing taking dirty money and even possibly top quality fake bills is just not worth the trouble. Not sure why any legit buyer would even hold that much money in bills.

[@MrYazbo]

Almost certainly to avoid money laundering issues and having to report it to authorities. Same reason large cash deposits/withdrawals over 10k local currency are flagged with banks pretty much worldwide. Wire transfers are fully logged and audited meaning the bank doing the transfer is responsible for verifying that customers identity and so on meaning they have to monitor for the money laundering and not Roman's guys.

[@Graham-rc1cp]

Wandering around trying to spend big chunks of cash and refusing to do a bank transfer just screams money laundering 🙈

[@johnd-xd9sn]

bracelet sizing on the trunk of a BMW...in the field...LB is just a unique crew of sales people

[@ams54321]

Where did you get yours sized?

[@panaceiasuberes6464]

10:52 I love how they talk about "my sales team..."

[@Keishi_Japan]

You should address Marco leaving

[@roybatty6368]

why? he was boring af

[@Horology_Horsepower]

They did

[@exaltvideo]

I'm a retailer and tried to buy watches from LB several times. You never acted like you had any interest selling me.

[@Psysso]

Im not a retailer and was trying to do a consigment deal with Nico and i got straight up ghosted. Never do deals with these youtube cats, shady and pretentious.

[@ParisGentlemandriver]

Glad the show’s back, but you’ve got to get the new camera guy trained, I feel dizzy 5 minutes in 😂

[@fireblade0W01]

Heads spinning, ridiculous.

[@fishpenetrator5381]

dont take cash ? that should been mentioned beforehand 😂 mostly in a in person buy

[@Karthunk]

It's a given that large sales aren't in cash.

[@78town]

3:26 Nothing screams luxury than installing a band upside down 😂

[@patrickfienga]

The Cartier pusher is for the push button bracelet

[@nikkimiddlekillsday5161]

I know right 😮‍💨

[@creampiess]

More specifically its for adding and removing links on the bracelet. Removing the bracelet itself has a large button that you can just use your nail on. The links also have little buttons on them that release the pins. This is really what that tool is for. Its a really cool system.

[@williamselous9945]

28k for a worn ass scratched up yatchmaster 2 needing polished out; you've got to be kidding me.

[@CaptainFrandy]

Lol this is why I unsubbed

[@nickdavinci2196]

Same

[@joshd2597]

Oh no… a charity episode like Coach 🤣🤣🤣🤣

[@sinister13k]

Dear god how hard is it to hold a camera steady?? You think with all that money the camera man would have a gimbal, if he's readjusting so much maybe that's the way to go...or get a lighter camera....not that they are heavy these days. the constant bobbing around, focus zoom in and out, very off putting

[@user-qi7rv1xz3g]

Back here after a break and no Marco? but there's Adrian, still posing for the camera and acting it up 🚼

[@1997CARDSxx]

Well the fact you guys haven’t put a single video out in over a month isn’t a good sign! I hope to see move of these more consistently 🙏🏼💰💪🏼

[@Foilmagnet]

Did you guys hire a camera dude with parkinsons. I am 3:35 sek in and have to give up. For frig snack

[@sharktimewatch]

Great video keep em coming.

[@user-zz6lx6ej7o]

There is going millions of sq Ft of empty office space & retail in Austin Tx beware total collapse just around the corner

[@robertcain9595]

Happy we are getting more videos... love your videos ❤❤

[@jjl499]

You don’t accept cash? Then why sell at your store….

[@erikandersen2146]

Many watch dealers don't accept cash on high end watches.

[@TheWexicanboy41]

Just for the chance of counterfeit bills

[@ssslovak47]

​It's more about money laundering

[@drsrsv8884]

No walks around with thousands of $??? it's no IQ

[@helimx]

It's absolutely about possible money laundering. Once you get over that 5-10k mark, alphabet agencies really start looking. ​@@ssslovak47

[@JonGotts]

This place has gone way downhill. Office has no life left

[@jiffyorange536]

Great to see full screen videos again ,where is Marco

[@alanross99]

He decided to go back to Canada.

[@WatchReporter]

DEPORTED to canada

[@WatchReporter]

please show us the part where your hubcaps were STOLEN by kin0 & opusntime when you parked in DA BRONX.

[@ujahooda]

I love your long form content

[@timberger855]

Great video, at some point I will be coming to see your place. I think you guys are the right ones to go to for a long-term relationship with a watch dealer, an unauthorized dealer 🙂

[@noahthegamer1110]

your channel is like over past few years are like, 99% talk and 1% is only watch.

[@Disco44]

Question bit off topic, what chairs your using in your offices? Noticed their almost all the same? Thanks for the good content!

[@LJones69]

Finally another video! I was beginning to wonder. Was there no business being done in the past 5 weeks?

[@LA-fr7fx]

Thank you 😊

[@taraszewskis]

Can we get an update on the team lol

[@alanross99]

So glad to see new episodes to Grey Market! Part of what I love about LB are the personalities. Even though you don't know me, I feel like I know you guys. When I was in the market, I contacted one of your sales people directly and was very happy with the purchase. I came away feeling like I was making a relationship and not just buying a watch. Buy the dealer not the watch is a real thing. Watching today's episode and seeing Adrian take back a watch when a customer was not happy was great. He didn't have to do that, and the customer seemed out of line to me. But Adrian did right by his customer. That's why I'm happy to buy from LB. Will definitely be working with you when I am ready to buy again.

[@robertcain9595]

@15:37 quick hide the vape lol.

[@booijdesign]

more content please ❤❤

[@Youtubemassive]

How can you not accept cash??? Cash is king

[@thedownshiftchannel]

Most places don’t to prevent money laundering and proceeds of crime issues

[@realtalk5931]

It’s legal tender. Wtf

[@markf4258]

They can accept cash up to a certain point but it's against the law over a threshold. For anti money laundering purposes.

[@misterzero8667]

Dodgy people with 10000's of thousand in cash , perfectly normal not to accept it

[@taraszewskis]

Man’s is laundering money lmao you can just hear by his voice after he says he can’t

[@kimcoulter806]

Huge respect for not only feeding the kids but your commitment to doing so in the first place. Man… the hatred on here has become stunning to see. Incredibly sad.

[@romanglick]

Hate everywhere.

[@dahak972]

That’s because these guys stole money from the US taxpayer in the form of bullshit Covid loans. They are a giant scam.

[@DC-si8xw]

so bizar put an aftermarket dial in it or received it with an aftermarket dial. was told it was replaced by ap with no paperwork to support that and then advertised as replaced by Audemars Piguet, and the next guy discovered it was not legit from ap. am i understanding this correctly?

[@user-wv1yd1lh7w]

Ngl those look like jail trays that’s bad in that type of community 😂😂

[@rogermendez7266]

Great weapons

[@jbyrne4531]

Kinda glad to see Marco gone. While I can appreciate his knowledge and all that - he was a smarmy, snarky little weasel IMO.

[@lkeysoft]

21:52 why tf is this guy alone in the room!? 😅😅

[@Officalditt0]

Hope we start to get these more regular and not the other types of videos

[@tspielman1]

Honestly it was a good move to take the watch back because sometimes it's easier to cut you losses in business but there was def something shady going on!

[@alanross99]

Makes me feel good as a customer also - especially in this case, when it looks like it wasn't your issue and you still took it back.

[@oneblood100]

Love these guys

[@davidhead5943]

I think the Dealer or one of the 3 people he sold the watch to damaged it and know they want there money back .. !

[@johncorcoran2569]

Welcome back Grey Market! Great episode! Can’t wait for more great watch content.

[@Druni-boutique]

Really enjoyed this content thank you!

[@MrTheSof]

Always like watching your videos and content. Best regards from Dubai

[@tommybridges7143]

Roman, you are a good egg! ❤ School lunches in the Bronx! ❤Love it!

[@l-train7876]

How do you make an appointment and not confirm forms of acceptable payment with the client?

[@RiverEngineer]

Something to try to remove box labels effectively is to use a common, cheap hair dryer. Start on low and gradually heat the label and as the glue softens use your razor knife to get under it and lift. Use high heat if necessary. I use this method so much that I will go through a $20 hair dryer every three months or so.

[@TheWalter777]

good content, honest, charity, bit future. well done! thx and i liked and i liked

[@Gtobot]

Glad it's back!

[@robertosanchez4021]

Roman I have the same Royal Oak reference, 25820 SP, good choice!!!

[@adame1233]

I like these type of episodes the best. Grey Market!!

[@offduty170]

Thank you thank you thank you for bringing Grey Market back - this was awesome !!!

[@guvjimbike]

I love it 6 minutes in. Where the guy is trying to get a good deal on the Rolex and said something like I will be a great customer and will do Further Deals with you.. 😂. How many times have they heard that and they are a world wide company. They don’t need to do that for you because they could sell that watch tomorrow morning for more.. 😂 It just makes me laugh that they think they are doing you a favour.

[@Michael-el7uc]

If I would sell something and I know it was a good product. I would not take it back if someone else screwed the item up. This tells me y’all tried to get one over and got caught, doing some shady crap.

[@helimx]

Yes, and no... Reputation is everything in sales, especially in high end goods. I don't disagree with you, but, sometimes taking it back and being able to cheaply fix it, and resell at a further profit is win win.

[@panaceiasuberes6464]

4:22 no more "lavish sushi" meals... now its "plate in the office day"... every day. And I respect that grind, I really do. Respect that you're aware of how the market is... but on the other hand lots of people took your advice and now they are with worthless APs on their hands.

[@byrong1561]

Worthless APs? Wow that is some statement! I really need to find one of the owners of these watches. If I send him a label and offer to take his worthless piece of AP junk off his hands for 5 grand. Surely he wouldn't turn me down, would he?

[@josephnessschmoe2864]

When I was a salesman, I gave discounts. Lots and lots of referrals came in. I wanted to make more, I stopped the discounts cause I got paid from the margins. Life was good

[@urmama9845]

Great videos

[@thomassherry2081]

Great to have your video's back thank you. Questions, you had knowledge the watch was sold to a 3rd party. Was it right to still accept the return? My personal view is no, once the watch is sold to a 3rd party your returns policy no longer applies.

[@Mr.united1986]

Based on how they guy pronounces word „watch” sounds like Neel from TPT😅

[@ilkerciftcioglu720]

Just Pay Attenttion to Alex when Adrian is next to him and when he has to Deal Shit on his own. All of a Sudden Bro is not a punching- bag on antidepressants anymore

[@kingsamoanOG]

Someone took the sandpaper to the dial!!

[@williamselous9945]

if i come to you with a polished watch you say oh my god the value is really hurt. you guys are a sketchy crew who talk out of both sides of your mouth

[@ericcsn]

Where is Marco?

[@TheRacerRich]

I guess all's well that ends well, but it sounds like they did misrepresent that watch based on that comment that came out about the dial being from Europe.

[@mickeydonovan4581]

@8:20 it's the tool used to adjust the bracelet size

[@Flaksting]

YES! Yes! Go to Dallas like coach did! 🎉

[@zacharyelkin3489]

Random question I was wondering if you were to buy a watch on the grey market, would you be able to sell it later? Does it still have value?

[@ibobeko4309]

if you buy a watch buy one with full set, with everything with box and card. A full watch is easier to sell than one without the box or a naked watch. If you want something to hold value, dont buy a watch at all. You can buy good watch today until Rolex brings next year a better model and your models becomes unpopular.

[@tonyk421]

Do you take, Gold?

[@TimetoWatch2016]

Yes to Texas!! Definitely Dallas and if you need more info, let me know. I’m in town, but also take a look at Austin as well. I’ve been to several Watch events in both Dallas and Austin and they’re super enthusiast and they both have prime potential in the Watch community . Also, I would love to introduce you to my people at the AP boutique in Dallas.

[@idoyeshaya4241]

I agree with Adrian about the fact that you guys are only scratching the surface - In my opinion the "original" Grey Market series still has a big potential, with the real day to day work and your awsome team! We need more Gary screen time also XD

[@DavidLeegemstones]

I'm gonna work with you guys for a long period of time.....😝

[@cocoyc495]

This video just shows not to buy anything from the grey market. lol.

[@jackson_craft_gamingscates9324]

what is that light blue watch thing that Adrien is wearing on his right wrist? i see them everywhere and i dont know what they are!

[@DC-si8xw]

maybe a woop.

[@mapled3135]

I’d like to take a look at the screws from that AP. Most likely completely destroyed head.

[@callumslaney1047]

28k dollars is a crazy price for the yachmaster (22k GBP) Do well to get reputable below 27k UK

[@MaxTheFrenchGuy]

imagine not accepting cash LOL

[@TheCdM1981]

That Cartier tool is a pusher for the new bracelet system.

[@ricksousa3932]

What wrong with $$$$cash?

[@ruperto805]

I thought cash was king

[@bigbrotherwatchesdannyboy306]

I haven't really watched this show since the Swiss guy left due to health issues. What happened to the other staff? On a holiday?

[@benjaminblakemore9704]

From a pure viewer... Rome, I think the medium , average bloke is is the new buyer. He is the guy that wants to progress in life! The guy that has a family and a entry executive job. Bulk day dates my brother 💙 😊😊😊😊😊😊😊❤❤❤❤

[@hfgl]

havent been watching that much since peter and marco left lol

[@martinf9626]

Ok at 8:25 can ask your employees to take the time to show us the Cartier watch at the camera , and is asking us a question about a part in the box but does the same ting going to fast and we see noting please. And siriously your guy delivered a watch in the middle of the street and do the adjustment on the trunk of is car ???

[@Graham-rc1cp]

Jesus, trying an RO on over tarmac and sizing it on the boot lid of a car, that’s real cowboy stuff…